65 Employee jobs in South Africa

• Interact with clients (management of relationships and providing client services)
• Underwriting coordination
• New business implementation
• Prepare risk and investment quotes
• Prepare client files
• Process client queries and instructions
• Administer all products & processes, including claims and billing
• Coordinate prospecting projects
• Research product information
• Maintain CRM system

• Relevant BCom qualification
• Minimum 1-2 year’s relevant work experience within the financial industry
• Excellent computer literacy and knowledge of MS Office – Excel, Word
• Proficient in both spoken and written English and at least one other of the official South African languages

• To expand the Group’s client base by onboarding new institutional clients.
• To build, enhance, and maintain relationships with clients and other stakeholders at multiple levels.
• To deliver a professional and high-quality service and consulting advice to employers and members of retirement funds, in accordance with the service level agreements and year planners.
• To increase the revenue of Benefit Consulting.
• To coordinate and implement new employee benefit strategies for clients according to their needs.
• Offer effective support to clients through education, presentations, and training workshops, identifying new business opportunities and creating demand to increase employee benefit clients and assets under management.
• To increase the retail client base of Wealth through our implemented solutions strategy.
• Promote the product offering and service delivery.

• Ensure services offered to clients are cost-effective and profitable.
• Employee Benefit Consultant.
• Identify new business opportunities and the decision makers within the client organization and partner with the new business manager on these opportunities to ensure success.
• Promote cross-selling initiatives within the Efficient Group.
• Identify growth, new business, and cross-selling opportunities within the existing client base.
• Manage costs within your control, including costs relating to travel, accommodation, telephone, and printing.
• Notify and get approval from Principal Consultant and the Finance Department for expenses to be incurred.
• Notify the Principal Consultant and the compliance officer on errors/omissions that may lead to Efficient Benefit Consulting being held accountable.

• Monitor and report on new business, operations, and profitability.
• Liaise with EFBC management to address any issues.
• Implement management decisions, ensure roll-out, and that decisions are actioned.

• Build and maintain strong relationships with decision-makers and primary client contacts at multiple levels.
• Identify prospects and build relationships with prospects’ decision-makers.
• Build and maintain strong relationships with staff of other divisions within the Efficient Group.
• Build key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.

• Proactively manage client expectations, maintain strong relationships, and remain client-focused at all times.
• Prepare and present proposals to a client’s current retirement fund and/or risk benefits that could affect them as an employer as well as their employees.
• Provide advice to the Trustees and/or Employer pertaining to benefits, legislation, and pending changes that could impact the retirement fund and/or group risk scheme.
• Proposals and advice to be peer-reviewed by a Principal Consultant or Head of Consulting.
• Ensure that the client’s retirement fund and group risk arrangements remain competitive, cost-effective, and appropriate for the client and the profile of employees.
• Negotiate on behalf of Trustees/Employers/Members with service providers.
• Plan and implement member sessions with the allocated Efficient Wealth Advisor.
• Monitor and ensure the resolution of client queries.
• Achieve agreed new business targets.
• Compile the clients' meeting packs.
• Draft and circulate minutes of the trustee/fund committee meeting after each meeting.
• Check matters arising controls and ensure that tasks assigned on minutes are completed in the agreed timeframe and to the client’s satisfaction.
• Manage all regulatory compliance requirements (i.e. section 14’s, FICA, Anti Money Laundering, POPIA, FAIS).
• Ensure that the rules of Funds are reviewed continuously and brought in line with legislation as and when it changes.
• Manage and monitor free cover limits on the funds and group risk arrangements.
• Create and customise presentations with the assistance of the Marketing Division of the Efficient Group.
• Manage the communication of annual individual investment choices (if applicable) to members and where applicable make advice available to members through Efficient Wealth advisors.
• Ensure the fidelity cover insurance for the Board of Trustees is renewed annually iro standalone clients.
• Provide guidance to the Board of Trustees on the implementation and/or maintenance of Fund Governance Policies as per PF130.
• Ensure you have a good understanding of the financial statements and actuarial valuations of a fund and that these documents are submitted to the FSCA within the time periods allowed by the PF Regulations.
• Ensure the compilation and timeous distribution of member communication.
• Provide the employer’s HR Division the necessary retirement fund and related group risk training as and when required.
• Provide guidance to boards of trustees on the allocation of death benefits in terms of Section 37C of the PF Act.
• Assist the client with Pension Fund Adjudicator complaints and other member complaints.
• Compile and agree on a year plan with the client and ensure that service timelines are met.
• Management of client email queries and incoming telephone calls and ensure resolution.
• Daily communication and correspondence with clients, both formal and informal.
• Delivering service and commitments to the client thus building and maintaining a trusting relationship with the client.
• Act as the interface between members of the retirement fund and employer client.
• Act as the interface between the employer client and third parties i.e. board of trustees, insurers, investment houses, administrators, etc.

• Adherence to compliance as set out in the company compliance manual by the Group.
• Ensure all personal data of staff and clients are handled within the POPIA policy and guidelines of Efficient Benefit Consulting and the Group.
• Ensuring that relevant invitations are extended to the correct contact people – i.e. newsletters, seminars, etc.
• Update the training register and ensure compliance with the CPD requirements of the FSCA.
• Update the gift register and complaints register as and when required.
• Keeping proper records of advice.

• Contribution to business development/projects/initiatives.

• Actively share information with other team members regarding successes, issues, trends, and ideas.
• Develop strong relationships with all internal colleagues and external service providers to ensure operational efficiency and discuss product characteristics and appropriate training, service, and support.
• Building key relationships with all service providers (i.e. administrators, insurers, individual advisors, etc.), distribution partners, and target market.
• Guide and oversee assistant consultants reporting to you.
• Create a learning culture amongst assistant consultants and encourage further development.
• Create an environment of mutual trust and demonstrate empathy with direct reports.
• Ensure maintained membership and participation in Industry Bodies/Organisations such as FPI, IRFA, and PLA.

• Employee benefits industry and legislation knowledge are essential. Keep abreast with all changes.
• Attend required internal and external forums and training courses.

• Adhere to all internal and external processes.

• Apply systems and processes to obtain, coordinate, and apply Efficient Group’s signed-off agreements with their approved IT Service Provider.

• B. Com-degree or Post Graduate Diploma in Financial Planning.
• FAIS Accredited (NQF Level 7 or higher) and RE5.
• CFP would be advantageous.

• At least 7 years’ experience in the Employee Benefits industry in a consultancy role.
• Excellent writing skills.

• Verbal and written communication in English and Afrikaans, at all levels.

• Must have a driver’s license and reliable transport for client visits.
• Planning and organising.
• Persuasiveness and influencing.
• Problem solving, analysis & negotiating skills.
• Flexibility.
• Leadership ability.
• Strong understanding of customer and market dynamics and requirements.
• Self-motivated.
• Resourceful.
• Client-centric.
• Expertise and Continuous Learning.
• Personal Accountability.

• Maintain professional internal & external relationships that meet company core values.
• Demonstrate technical as well as product knowledge.
• Have excellent knowledge of Efficient Benefit Consulting’s client value proposition and service offering.
• Have a solid understanding of the employee benefits industry as well as competitors operating in this environment.
• Understand how own contribution impacts the results of a business area.
• A track record of client service excellence.

• Self-managed and accountable for performance outputs.
• Independent thinker, yet operates within a team-based approach.
• Strong decision-making skills and ability to use professional judgement.
• Excellent interpersonal and relationship-building skills.
• Trustworthy.
• Read & understand people well, connect, and show empathy.
• Ambitious and goal orientated.
• Presentable & Professional.
• Foster innovation.
• Demonstrate high integrity.
• Analytical thinking.
• Problem solving.

Pretoria Based -office based the first 3 months and afterwards approximately 1 to 2 days in the office and the rest of the time work from home if minimum requirements i.t.o distance from the office, connectivity speed as well as standby electricity are met.

Our client in the retail industry is seeking a Payroll Administrator with Employee benefits experience to join their team. You will be responsible for the maintenance of the Oracle payroll and HR system, daily payroll input to ensure employees are paid timeously, keeping accurate records and filing of new engagements, terminations, promotions and transfers, caretaking and other allowances, leave balance audits, daily queries, any input affecting salaries, checking of payroll and dispatch, month end reconciliations and payments, and liaising between HR, divisional offices, Retirement Fund Administrators, and Healthcare Administrator on all and any salary related matters.

• Minimum Matric with 3 years working experience within a payroll and benefits environment, with practical job related skills.
• Expertise/experience with UK Payroll would be advantageous.
• Must have a flair for figures.
• Good understanding of PAYE, UIF, SDL and other statutory knowledge.
• Advantage would be to have an understanding of Sectorial Determination 9.

Please note only shortlisted applicants will be contacted. Should you not receive communication from us within two weeks of submission, then unfortunately your application has been unsuccessful. We will store your details on our database for any other suitable positions. Should you not wish us to keep your details for future opportunities please advise us in writing and your application will be deleted from our records.

Our client is currently recruiting for a Specialist Employee Relations Advisor. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 6-month contract.

Location: Midrand, Johannesburg - Hybrid

To deliver a consistent and high-quality HR Services experience with regards to Employee Relations. To align to global standards in order to ensure a consistent, efficient, and effective service.

1. Be the first point of contact for the business regarding all ER process and policy queries and/or issues.
2. Provide an end-to-end case management service regarding all ER processes, including but not limited to poor performance management, grievance management, and sick leave management.
3. Provide support and consultation to both staff and line management throughout the ER process.
4. Liaise with the Employment Law division on complex cases.
5. Facilitate the end-to-end case management of the Income Continuation Benefits (ICB) process, including acting as a liaison between the Insurer and other stakeholders.
6. Facilitate, investigate, and appropriately close HR-related Speak Up cases.
7. Build and maintain relationships/clarify expectations with key stakeholders.
8. Be involved in sub-project deliverables on a needs-driven basis.
9. Keep abreast of the latest HR trends (best practices), tools, and techniques through networking and monitoring the micro and macro environment.
10. Maintain current reporting requirements to the relevant stakeholders and create and enhance ER-related reporting.

1. 3-year Degree/Diploma in HR/ER related field – essential
2. 3-5 years relevant experience
3. Honours degree in HR/ER related field – desirable
4. Knowledge of Labour Legislation, BCEA
5. Understanding of Employee Relation Practices
6. Familiarity with HR policies and procedures
7. Proficiency in Microsoft Office software packages
8. Experience with SAP (advantage)
9. Knowledge of HR processes (advantage)
10. Understanding of HR Theories and Models
11. Business Understanding

FlySafair City of Johannesburg, Gauteng, South Africa

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FlySafair City of Johannesburg, Gauteng, South Africa

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• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.
• Grade 12 or Equivalent (Essential);
• Degree or diploma in Human Resources Management, IR or related field (Essential);
• Postgraduate qualification in Labour Relations or related field (Advantageous);
• Minimum 5 years’ experience in Employee Relations Industrial Relations, or Labour Law advisory roles (Essential);
• Proven experience managing disciplinary processes and representing at CCMA;
• Must be prepared to travel.
  
  

• Facilitate the handling of employee grievances, counselling, and conflict resolution processes in a timely and effective manner;
• Take a proactive approach to conflict management and ensure adherence to grievance and disciplinary procedures;
• Provide expert advice to management on appropriate disciplinary action, ensuring fairness, consistency, and compliance with labour law;
• Investigate employee concerns and recommend appropriate courses of action;
• Assist in the formation, interpretation, and application of internal policies relating to employee conduct, discipline, and grievance management;
• Engage with HR and departmental managers to monitor all disciplinary processes, including documentation, investigations, scheduling, and attendance at hearings;
• Represent the organisation at the Commission for Conciliation, Mediation and Arbitration (CCMA) and similar forums;
• Support HR and line managers with CCMA case preparation and dispute resolution strategies;
• Monitor internal and external legal developments and ensure the business remains compliant with relevant employment legislation, collective agreements, and case law precedents;
• Deliver internal training to managers and employees on employee relations topics, including policies, legislation, and disciplinary processes;
• Develop strong relationships with internal and external stakeholders to ensure ER matters are addressed effectively;
• Review, draft, and update company policies and procedures to ensure alignment with current labour legislation and best employment practices;
• Provide accurate interpretation of labour laws and ensure consistent application in the workplace;
• Promote awareness and adherence to company policies, labour legislation, and collective agreements across the organization;
• Conduct research and make recommendations based on recent employment law changes and court rulings.
• Grade 12 or Equivalent (Essential);
• Degree or diploma in Human Resources Management, IR or related field (Essential);
• Postgraduate qualification in Labour Relations or related field (Advantageous);
• Minimum 5 years’ experience in Employee Relations Industrial Relations, or Labour Law advisory roles (Essential);
• Proven experience managing disciplinary processes and representing at CCMA;
• Must be prepared to travel.
  
  

• Professional;
• Use discretion and maintain confidentiality at all times;
• Strong work ethic;
• Honesty and integrity;
• Proactive approach;
• Strong team player;
• Committed and willing to take on new challenges;
• priorities and pressure;
• Able to work without supervision;
• Immaculate timekeeping.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Human Resources
• Industries Aviation and Aerospace Component Manufacturing

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Join to apply for the Back Office Employee role at ExecutivePlacements.com - The JOB Portal

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POSITION INFO:

Back Office Employee (m/f/d) for Consulting Firm

Recruiter:

ABC Worldwide

Job Ref:

633072047

Date posted:

Saturday, June 28, 2025

Location:

Cape Town, South Africa

SUMMARY:

POSITION INFO:

Back Office Employee (m/f/d) for Consulting Firm

Location: Remote / Home Office

Start Date: ImmediatelyWorking Hours: Full-time

Our goal is to guide doctors through this crucial phase of their careers and provide a

comprehensive range of services to smooth the path. We offer not only matchmaking

services but also additional support to ensure a successful transition and an optimal new

beginning. As problem-solvers for our clients, we emphasize humanity, digitalization, and a

modern working environment. Our dynamic team is passionate and service-oriented, always

striving to achieve the best possible outcomes for our clients.

Your Profile:

We’re looking for an organized and communicative person who reliably supports our

consultants in the background. You enjoy working as part of a team, even if your contact with

others is mostly through internal processes. You are structured, goal-oriented,

self-motivated, and able to keep a clear head during busy periods.

You don’t need to have direct experience in the healthcare sector—what matters is your

ability to quickly learn new topics, such as understanding how to assess the value of a

medical practice. You enjoy working behind the scenes, thinking ahead, supporting our

consultants proactively and reliably, and ensuring our processes run smoothly.

What You Bring:

• Fluent German skills; additional languages are a plus
• Confident in using Apple devices, Google Sheets or Excel, and CRM systems
• Independent, structured, and goal-driven working style
• Team player with a positive attitude and high level of commitment
• Proactive mindset and foresight in handling tasks
  
  

• Coordinating appointments between clients, prospective buyers, and our consultants
• Preparing sales/purchase documents and practice evaluations
• Supporting the licensing/registration process
• Managing and maintaining our digital databases
• Providing solid support to ensure our consultants can focus on their tasks
  
  

• Modern Work Environment: Fully digitized processes and the latest technology to
  
  

• Creative Freedom: As a growing company, we welcome your ideas and offer you
  
  

• Flexibility & Work-Life Balance: Remote and flexible working to help you balance
  
  

• Development Opportunities: Grow both personally and professionally with
  
  

• Long-Term Prospects: We're focused on sustainable growth and offer you the
  
  

• Dynamic, Ambitious Team: Join a motivated team known for openness,
  
  

• Attractive Compensation: A competitive salary, 30 vacation days, and flexible
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Administrative
• Industries Advertising Services

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Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more.

An exciting position of Employee Relations Manager exists in Santam. This role may be based at Head Office Tygervalley or Alice Lane Sandton and reports directly to the Head: Human Capital Delivery.

The role develops and directs implementation of plans, policies, and processes affecting employee relations within the Santam Group. The incumbent is accountable for advice and recommendations, as well as for the coordination and support of labour relationships, while promoting sound business labour relations for the Santam group. Furthermore, the role is required to ensure HC complies with regulations and plays an oversight role thereof.

Provide sound Employee Relations

• Provide a consultancy and advisory service to HC and Line managers on employee relations matters, including any aspect of employment law or policy that impacts the employment relationship
• Identify, communicate and mitigate legal, financial and reputational risk to Santam by ensuring fair outcomes
• Draft contracts, policies, procedures and practices aligned to labour legislation, court precedents, collective agreements as required
• Management of collective bargaining with the Union/s on behalf of the Company to ensure effective negotiation and consultation on employee relations matters
• Analysis of employee data to assess ER trends and reporting and providing feedback to the HR leadership and Santam Senior Management team
• Representing Santam at external dispute resolution forums (eg. CCMA) on individual and collective ER matters
• Ensure advice provided to HCBP team and line managers are in line with agreed SLA
• Facilitate the upskilling of HCBP’s and other key stakeholders on latest employee relations and legislative changes
• Communicate and implement the latest SA Labour legislation ensuring compliance by all stakeholders

Employee Relations Reporting

• Implement and maintain a comprehensive ER administration system
• Maintain an electronic library of all Santam employee relations cases for referral

Stakeholder Relations

• Build and maintain effective relationships with HCBP team, Santam management, trade union and external partners
• Ensure that stakeholders are supported in their communication, consultation and negotiations including managerial staff restructuring and redundancy processes
• Manage ad hoc projects that are aligned to the annual priorities and HR strategy

• Bachelor’s degree (HRM or Law)
• Post graduate degree in Human resources (Employee relations majors)
• Admitted attorney specialising in Employment Law
• Knowledge of all applicable labour legislation in South Africa
• At least 5 years’ experience related experience (including CCMA rules, processes and cases)
• Experience in engaging with key business and external partners across all levels (including senior levels)
• Ability to travel regularly

• Influencing and negotiation skills
• Strong co-ordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• Results orientated, pro-active and deadline driven
• High stress tolerance
• Strong quality and client service orientation
• Dealing with confidentiality
• Report writing skills
• Ability to ‘think-out-of-the-box’ / lateral thinking
• High initiative/self-starter/proactive and anticipate requirements
• Professionalism, excellent judgement, use of discretion and problem-solving abilities
• Ability to work and make decisions independently
• Computer literate (Excel, Word and PowerPoint)

Being resilient - Contributing through others

Collaborates - Contributing through others

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

We are looking to recruit an Employee Benefits Specialist to work within the Group Compensation and Benefits Team in the Clicks Shared Services. The role will be based at Clicks Head Office in Cape Town.

• To manage employee benefit programs relating to:
  • Retirement Funds
  • Medical Aids
• To review and optimise cost efficiency of benefits.
• To be accountable for Governance and Legal Compliance of the different funds.
• To manage queries and to effectively communicate information related to employee benefits funds and insurance.
• To review and enhance the company’s medical aid policy, manage the SLA’s with medical aids, and explore opportunities for the benefit of Clicks and its employees regarding medical benefits.
• To ensure the efficient administration of Medical aid membership, option selection, contributions and increases, and communication.
• To effectively manage and develop the Benefits team.

• Relevant tertiary qualification.
• Exposure as a member of board of trustees as a Trustee or Principal Officer.
• 5 years’ experience in a similar position.
• Experience in a retail organisation is advantageous.

• Knowledge of all Pension Fund Act/rules & Medical Aid Rules and PF 130 and PF circulars.
• Ability to draft policy documents.
• Ability to work independently in a fast-paced environment, at all levels.
• Knowledge and application of Legislation and administrative requirements relating to the distribution of Death and Disability claims.
• Knowledge/understanding of Pension & Medical Aid industry & keeping up to date with legislative changes & impact on Funds and business.
• Strategic thinking – impact of changing circumstances on benefits.
• Ability to build value-based relationships with service providers to optimize cost efficiency.
• Ability to design member communication which is understandable & informative, so that members can make an informed choice (member investment choice, retirement, etc.).
• Understanding benefits in large complex organizations.
• Analysing and Interpreting Information.
• Writing and reporting.
• Learning and researching.
• Adhering to principles and values.
• Working with people.
• Numerical and financial acumen, including the ability to interpret financial statements.
• Excellent Excel skills and ability to work with extensive spreadsheets.
• Applying Expertise and Technology.
• Presenting and Communicating Information.

The purpose of the Employee Relations (ER) Specialist is to facilitate the implementation of the Company’s ER policies, procedures, and processes. The ER Specialist will further be responsible for ensuring best ER practices in all such processes in alignment with the Company’s HR Strategy. The ER Specialist will conduct internal workplace investigations and make formal recommendations regarding employer-employee challenges. The ER Specialist is responsible for ensuring the Company’s compliance with labour and employment law. The ER Specialist will partner with managers to evaluate the merits and consequences of corrective action to ensure a highly competent workforce, keeping a clear record of all administration pertaining to labour relations. Participates in the creation and rollout of ER policy & program initiatives.

Administration Management

• Drafting and reviewing company policies in line with business strategy, objectives and legislation.
• Ensure all outcomes (investigation, disciplinary etc.) are given within set times and deadlines as per business requirements.
• Overseeing the scheduling of processes such as disciplinary hearings; grievance inquiries; poor work performance processes etc.
• Overseeing and managing internal applications such as magnitude and capturing of interventions on ESS.
• Compiling investigative reports and recommendations to business.
• Responding to business queries and disputes within set timelines.

Employee Engagement and Development

• Ensure consistency in terms of the application of policies and procedures.
• Assisting managers in terms of staff development and engagement.
• Engaging both employees and line managers to find amicable solutions regarding employee disputes and grievances.
• Building and maintaining good relationships with managers and employees.
• Providing training to employees and managers in terms of legislative requirements, policies and best ER practices.

Service Delivery

• Optimisation of working hours through prioritizing tasks and responsibilities.
• Implementing initiatives to pro-actively address trends in terms of disputes and ER matters.
• Providing an advisory service to both the business and its employees respectively.
• Attending to and advising business on CCMA and Bargaining Council disputes to ensure a positive outcome.
• Facilitating and supporting business in terms of in-house legal processes such as restructurings / retrenchment / union negotiations etc.

Reporting:

• Monitoring internal labour relations climate, trends and submitting relevant reports.

Stakeholder Engagement:

• Training and Facilitation on Company Policy and Labour Law related content: Evaluate feedback and behaviour of individuals after receiving training.
• Conflict management and appropriate levels of discipline maintained.
• Demonstrate leadership in conflict situations.
• Support Company Transformation Plan Strategy.
• Discuss non-compliance with the relevant people.
• Communicate action plan to address non-compliance.
• Receive feedback on progress of action plan.

QUALIFICATIONS

MINIMUM:

• Employee Relations Management Diploma or equivalent (NQF Level 6).

IDEAL:

• Post Graduate Qualification (NQF Level 8/9) would be advantageous.

EXPERIENCE

• Minimum of 5 years’ experience in Labour Law / Employee Relations Management.
• Sound knowledge and experience of S.A Legislation and Employment Labour Laws.
• Experience in overseeing and facilitating various ER processes.
• Employment Equity.
• Occupational Health and Safety.
• Representation at CCMA and Bargaining Council Forums.
• More than 5 years’ experience.
• Experience in a unionized environment.
• Knowledge and experience within the pharmaceutical industry.

TRAINING REQUIRED

• Word.
• Excel.
• PowerPoint.
• Internal HR Systems.

Specific Requirements/Other important information

• Legal interpretation of labour laws.
• Advanced negotiation and attention to detail.
• Advanced Legal Drafting Skills (e.g. policies, agreements, etc).
• Ability to prioritise large workload.
• Ability to maintain policy guidelines in pressured situations.
• Ability to act independently.
• Ability to accept and take charge of projects / ad-hoc tasks allocated on short notice.
• Ability to deal with conflict.
• Culturally aware with good ethics.
• Ability to manage diversity and complexity.
• Use discretion and maintain confidentiality at all times.

COMPETENCIES

• Analytical skills.
• Legal interpretation.
• Clear and effective communication (written & verbal).