28 Employee Relations jobs in Boksburg

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
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To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
13 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

Guest Relations Consultants main task is to ensure that the needs and requests of the Guests are met, and that each Guest has a memorable stay. This position has the responsibility of dealing with Guests daily. The duties include Guest handling as well as performing administration tasks. You are required to obtain reservation information and offer valuable information to Guest regarding accommodation, services, and activities. They will act as the Communications hub of the hotel, distributing information without delay to the relevant people and departments.

KEY FOCUS AREAS

• Perform the Reception functions related to all guest touch points, including guest interaction, hosting duties and administrative tasks.
• Obtain all required reservation information prior to arrival, following up on arrival details on the day.
• Meet and greet guests, perform the guest arrival experience including all amenities, welcome and check-in.
• Perform the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
• Offer guests information regarding all services, accommodation, and facilities.
• Ensure ultimate guest relations in the Hotel, ensuring that the personal attention level is maintained.
• Be present for the hosting of meals when required.
• Conduct periodic room checks and checks of the guest areas, ensuring that housekeeping standards are maintained.
• Effectively communicate reservation information and guest preferences/dietary requirements to all departments prior to arrival and throughout the stay.
• Communicate effectively within the company and property as well as with third parties (such as staff at the park gates, tour operators and travel agents, transfer companies, etc.
• Follow approved company and property sustainability practices as outlined in the company's Sustainability Group Standards and related documents.
• Demonstrate flexibility and adaptability towards changing working hours and shifts according to the requirements of a 24-hour operation.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Grade 12 and a qualification in Travel and Tourism will be an added advantage.
• A minimum of 1 year experience in a similar position
• Sound knowledge of MS Office suite and ResRequest.
• Knowledge and experience of overall hospitality operations.
• Confident team Player with positive attitude, enthusiasm, and emotional control (People skills-tolerance, patience, and care.)
• Presentable and well spoken.
• South African or Valid Work Permit

We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.

What You'll Do:

• Make outbound calls to prospective property clients

• Build strong client relationships through exceptional service

• Collaborate with our sales team to achieve targets

• Provide professional customer support and follow-ups

What We're Looking For:

• Previous call centre or sales experience (real estate preferred)

• Excellent communication and phone skills

• Proficiency in Microsoft Office/Google Suite

• Own laptop required

• Team player with independent work ability

What We Offer:

• Salary: Up to R11,000/month

• Full-time, Monday - Friday position

• Dynamic, fast-paced work environment

• Career growth opportunities in real estate

If you are interested send your CV and cover letter to

Location: Observatory, Cape Town

Job Type: Full-time

Pay: Up to R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

Job Type: Full-time

Pay: R8 000,00 - R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

Regional Industrial Relations Manager urgently required for national corporate company based in Sandton

Manage industrial relations processes and disputes in compliance with policies and processes and take appropriate action where necessary.

Establish training needs and arranges appropriate fulfilment thereof.

Implement steps to building relationships through positive communications and reliable, accurate administration.

Lead and facilitate formal communications, consultations, and meetings with stakeholders.

Ensure timely and accurate submission of reports and documentation to relevant bodies in relation to CCMA and Labour Court proceedings.

Actively participate in employment equity matters.

Proactively mitigate against risks.

Operate effectively both independently and collaboratively to maintain and deliver high-quality standards.

Essential pre-requisites

Matric (NQF 4), relevant recognised tertiary qualification (NQF 5) (LLB/HR/IR) and at least five years relevant experience in a similar position

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.

Company Description

Phuthukisa Training Solutions (Pty) Ltd offers comprehensive solutions in recruitment, training, capability interventions, payroll, and human resources. We are dedicated to enhancing organizational capabilities and ensuring effective HR management for our clients. Our services are tailored to meet the specific needs of each organization we work with, ensuring impactful and sustainable outcomes.

Role Description

This is a full-time, on-site role located in Edenvale for an Industrial Relations Officer. The Industrial Relations Officer will be responsible for managing employee relations, developing job descriptions, overseeing HR policies, and managing human resources. Day-to-day tasks include handling employee grievances, conducting investigations, ensuring compliance with labor laws, and implementing HR best practices. The role also entails fostering a positive work environment and supporting organizational development initiatives.

Qualifications

• HR Management and Human Resources (HR) expertise
• Strong understanding of HR Policies and Employee Relations
• Experience in Job Description Development
• Excellent interpersonal and communication skills
• Ability to manage conflicts and resolve issues effectively
• Bachelor's degree in Human Resources, Industrial Relations, or related field
• Relevant certifications and experience in the labor law will be advantageous

The Specialist, Employee Relations, is responsible for assisting Company in utilizing best practices when addressing employee relations issues, and for identifying and working to correct issues affecting the workplace and provide support during workplace investigations, grievance and disciplinary procedures. Develop and deliver various trainings to increase the supervisory competency and employee engagement. The Specialist will additionally interpret and provide guidance to the Company and its employees in terms of the LRA, BCEA, SDA, EEA, Code of good practices, SAAT employment policies and procedures including Collective agreements.

To manage all disciplinary and grievance hearings including all labour related disputes in order to ensure effective dispute resolution:

Monitor and ensure speedy resolution of grievance and disciplinary hearings, workplace investigations and suspensions;

Represent the company at the CCMA in conciliations and arbitrations and/or any other relevant forum that deals with labour related disputes;

Brief/instruct attorneys in respect of CCMA or Labour Court processes on behalf of the company, as required;

Resolve all labour disputes at the lowest possible level;

Research and monitor legislation and case law in the field of labour relations; and

Assist in the resolution of interest disputes as well as give direction and support during strikes.

To provide an advisory service to manager in order to coach and guide them in

ER matters

Assist managers in compiling charges for and Disciplinary Hearings;

Coach and guide Line Managers to present Disciplinary hearings, Grievances and Disputes;

Identify needs of managers, i.e. training needs, knowledge of collective agreements and bargaining agreements; and

Provide training on basic Labour Law, Co Policies and Procedures in line with best practice;

Consult and advise HR business partners on all ER issues e.g. disciplinary, grievance, incapacity and operational requirements processes;

Create awareness and educate line management and other stakeholders in the application of policies and procedures in line with business objectives and on relevant labour legislation; and

Facilitate/assist with conflict resolution.

To assist the employee relations manager with regards to administration for the ER department in order to ensure orderly collective bargaining, accurate and efficient arrangements and recordkeeping are maintained

Compile reports and update case records in conjunction with the ER Administrator;

Ensure collective bargaining and/or consultation with unions on behalf of the company;

Assist in the preparation for labour and management consultation meetings and collective bargaining;

Attend and/or facilitate in meetings between line management and labour;

Develop and align HR policies and procedures to support the HR plan;

Monitor compliance with labour legislation and align employment policies, practices and procedures with legislation;

Ensure sound labour relations between the company and trade unions; and

Draft collective agreements.

To keep abreast of all relevant legislation and regulations in order to maintain a current working knowledge

Keep abreast of Labour legislation, best employment Practices e.g. Policies and Procedures;

Identify ER Training needs and trends for HR and line management and develop and present training programs;

Update all relevant Policies and Procedures in the Company and do research on employment and case law;

Advise and keep management abreast of all Labour Legislation updates as well best employment practises;

Adhere to all Collective Bargaining Council agreements, and all policies and legislation;

Research legislation or practice as needed to support negotiations and cases, especially previous case precedents; and

Monitor adherence to policy and legislation and escalate problems.

Risk detention mitigation:

Apply employee and labour relations expertise to successfully identify trends and challenges, predict and mitigate risk, and develop and execute solution-focused strategies and programs.

To measure and monitor the ER needs within SAAT in order to offer support where required

Identify ER training needs for Line and HR Management and identify relevant training programs to meet the needs;

Align and monitor Employment Equity Plans;

Monitor support and guide Team Leaders and Managers during Picketing and strike actions;

Monitor all Union representative appointments to ensure that a free and fair process has taken place;

Train line managers on labour relations legislations, policies and procedures; Give advice and professional guidance and liaise with all levels of management, employees and unions; and ensure the Company complies with all relevant labour laws.

Diploma or Degree in Labour Law/Industrial Relations/Labour Relations or equivalent - Essential

LLB or Labour Dispute Resolution Practice - Advantageous

Drivers Licence with own vehicle - Essential

Employee Relations experience - 5+ years - Essential

Understanding of CCMA case management - 3+ years - Essential

Understanding of Human Resources - 3+ years Essential

ER Experience in aviation industry - 2+ years - Advantageous

Knowledge of labour/employment legislation acts - advanced

Human resources policies, practice and procedures - advanced

Employment Equity Strategy Development - advanced

Labour Relations Act - advanced

Basic Conditions of Employment Act - advanced

Health and Safety Act - advanced

Skills Development Act - advanced

CCMA rules of conduct - advanced

Employment equity act and related regulations - advanced

BBBEE regulations and related information - intermediate

Constitution - advanced

Negotiation skills - advanced

Conflict management - advanced

Planning and organising - advanced

Interpersonal skills - advanced

Dispute resolution - advanced

Facilitation and Training Skills - advanced

Technical skills - advanced

Report writing - advanced

Research skills - advanced

Analytical Thinking

Conceptual Thinking

Information Seeking

Achievement Orientation

Initiative

Organisational Awareness

Impact and Influence

Teamwork and Cooperation

Customer Service Orientation

Integrity

Ethical

Research

Emotionally Intelligent

Reporting

Brand image of SAAT

Adhere to SAAT Policies and Procedures

Stakeholder Relationships

Flexibility and Adaptability

Drives Results

Maintain a high degree of confidentiality

The Specialist, Employee Relations, is responsible for assisting Company in utilizing best practices when addressing employee relations issues, and for identifying and working to correct issues affecting the workplace and provide support during workplace investigations, grievance and disciplinary procedures. Develop and deliver various trainings to increase the supervisory competency and employee engagement. The Specialist will additionally interpret and provide guidance to the Company and its employees in terms of the LRA, BCEA, SDA, EEA, Code of good practices, SAAT employment policies and procedures including Collective agreements.

We're Hiring: HR Manager | Alberton (On-Site, Full-Time)

Are you an experienced
HR professional
ready to take the next step in your career? Our client, an established company in the
telecommunications industry
, is looking for a dynamic
HR Manager
to join their Head Office team in
Alberton
.

This is a fantastic opportunity for someone with strong leadership and people management skills who thrives in a fast-paced, tech-driven environment. The ideal candidate is confident in all areas of HR — from recruitment and employee relations to compliance and performance management.

What You'll Need:

• Minimum of
  5 years' experience
  in Human Resources management
• Strong understanding of
  South African labour law and HR best practices
• Proven ability to lead HR initiatives and support business strategy
• Experience handling end-to-end HR functions (recruitment, onboarding, performance, compliance, payroll coordination, etc.)
• Excellent interpersonal and communication skills
• Relevant
  HR qualification or degree

What's on Offer:

• Full-time,
  on-site position
  at the company's Alberton Head Office
• Competitive package aligned with experience
• Opportunity to shape HR processes within a growing telecoms environment
• If you're a people-focused leader who enjoys driving organizational success through effective HR practices, we'd love to hear from you