697 Employee Engagement jobs in South Africa
Engagement Director
Posted 20 days ago
Job Viewed
Job Description
Overview
Formulate, organize and monitor account level activities. Decide on suitable strategies and objectives. Coordinate account and programs level activities. Lead and evaluate SrDelivery managers and key staff. Develop and control deadlines, budgets and activities. Apply change, risk and resource management. Assume responsibility for the programs, people and vendors. Assess program performance and aim to maximize ROI. Resolve projects higher scope issues. Prepare reports for program directors.
Responsibilities- Formulate, organize and monitor account level activities.
- Decide on suitable strategies and objectives.
- Coordinate account and programs level activities.
- Lead and evaluate SrDelivery managers and key staff.
- Develop and control deadlines, budgets and activities.
- Apply change, risk and resource management.
- Assume responsibility for the programs, people and vendors.
- Assess program performance and aim to maximize ROI.
- Resolve projects higher scope issues.
- Prepare reports for program directors.
- Senior Delivery manager with prior 11 years of experience in onsite/offshore positions.
- Proven experience as a Program Manager or other managerial position.
- Thorough understanding of project program management techniques and methods.
- Excellent knowledge of performance evaluation and change management principles.
- Excellent knowledge of MS Office; working knowledge of program/project management software (Basecamp, MS Project, etc. is a strong advantage).
- Outstanding leadership and organizational skills.
- Excellent communication skills.
- Excellent problem-solving ability.
Engagement Manager
Posted today
Job Viewed
Job Description
PEGASYS
is a multidisciplinary strategy and management consulting firm. Founded in 2000,
PEGASYS
is a trusted advisor and partner to the public and private sectors globally. We work with governments, international financial institutions, private clients and investors to design, finance, implement or establish the strategies, institutions and structures needed to deliver and manage infrastructure and services, while safe-guarding natural resources. We operate in seven sectors, namely cities, climate, energy, resilience, transport, waste, and water. Together with our clients and partners, we are improving quality of life, access to economic opportunities and building resilience through innovative yet workable solutions.
We are looking to recruit an
Engagement Manager
with financial experience into the Cape Town offices. This individual will provide financial analysis and basic excel modelling to support the delivery of projects in our Transport Practice, whilst also contributing to the overall direction of projects, and management of projects and teams.
In line with the company's employment equity plan, this role is an
employment equity position
and open to such applications.
Engagement Manager
Posted today
Job Viewed
Job Description
Are you a natural at sparking conversations, building communities, and making brands feel human? Do you thrive in fast-paced digital spaces, love live event coverage, and have a way with words? If you're passionate about connecting with audiences and keeping engagement fresh and exciting, we want you on our team What You'll Do:
- Engage & Interact – Be the voice of our brands, respond to comments, start conversations, and keep our online communities buzzing.
- Create & Write – Craft witty, engaging, and on-brand copy for social interactions, posts, and live event coverage.
- Cover Live Moments – Help plan and execute real-time coverage of key events, ensuring we're always part of the action.
- Think Creatively – Spot opportunities to surprise and delight our audience while solving engagement challenges in innovative ways.
- Stay on Trend – Keep your finger on the pulse of digital culture, social trends, and emerging platforms locally and globally.
- Support & Collaborate – Work closely with the team to execute campaigns, schedule content, and ensure smooth day-to-day operations. What You Bring:
- Experience in community management, social media engagement, or a related field.
- Strong writing skills—you know how to be punchy, clever, and clear.
- A keen eye for real-time opportunities and live event coverage.
- A proactive, problem-solving mindset.
- A love for internet culture, memes, and making meaningful connections online.
- Familiarity with social media management tools and analytics. Qualifications/Experience/Skill:
- Proficient with Khoros and Sprout, Brandwatch and Hootsuite a plus.
- Proficient in MS Office365 (i.e. Word/Excel/PowerPoint/MS Teams/OneDrive, etc.) and Google Office Suite
- Minimum 5 years working experience as community & engagement manager in a creative agency or related company
- Chronically online and in tune with social trends locally and globally
- Good understanding of social media KPIs
- A good command of the English language (both verbal and written)
- Vernacular: ability to write in isiXhosa & isiZulu will be advantageous
- Strong multitasking skills (ability to work on more than one brief at any given time)
- Strong time management skills
- Strong administrative and organisational skills Why Join Us? We're a team that thrives on creativity, collaboration, and making an impact. If you love the idea of shaping conversations, leading a team, and bringing communities together in fresh and exciting ways, we'd love to hear from you. Let's build something amazing together
as per spec
Engagement Director
Posted today
Job Viewed
Job Description
Prior Experience:
Proven experience in managing medium large delivery engagements preferably for BFS customers
Experience in working coordinating with multiple Horizontal practice units and ability to communicate efficiently across functions within the organization IMPORTANT
Experience in working with captive based customer setup will be an advantage
Prior Technical Capabilities experience will be a plus
Responsibilities:
Provide strategic direction and oversight to the delivery teams and respective leads responsible towards delivery to the client
Work closely with the Vertical delivery as well as practice units develop capabilities and ensure the successful delivery of projects deliverables
Diligent tracking of delivery quality value adds at a delivery organization level
Ability to track monitor and drive Profit margin growth E2E P L accountability
Actively participate and respond to RFPs and other proposals Work closely with the Sales counterparts
Drive and own Leadership Reviews
Ensure compliance of the portfolio from Quality Security and other organizational policies guardrails
Utilize effective conflict resolution and negotiation tactics to maintain high performance service teams
Towards Client:
Establish strong connect with the client delivery leadership organization
Strong governance and review cadence
Escalation Management
Skills:
Excellent communication financial management and budgeting skills
Proven leadership ability Servant leader attitude is valued
Strong understanding of human resource management principles practices and procedures
Ability to work effectively across cross organizational functions practices
Qualifications
- Bachelor's degree or equivalent experience
- 18+ years' experience in management
- Excellent interpersonal and verbal communication skills
- Strong leadership, people management, and team building skills
Engagement Manager
Posted today
Job Viewed
Job Description
Are you a natural at sparking conversations, building communities, and making brands feel human? Do you thrive in fast-paced digital spaces, love live event coverage, and have a way with words? If you're passionate about connecting with audiences and keeping engagement fresh and exciting, we want you on our team
What You'll Do:
- Engage & Interact – Be the voice of our brands, respond to comments, start conversations, and keep our online communities buzzing.
- Create & Write – Craft witty, engaging, and on-brand copy for social interactions, posts, and live event coverage.
- Cover Live Moments – Help plan and execute real-time coverage of key events, ensuring we're always part of the action.
- Think Creatively – Spot opportunities to surprise and delight our audience while solving engagement challenges in innovative ways.
- Stay on Trend – Keep your finger on the pulse of digital culture, social trends, and emerging platforms locally and globally.
- Support & Collaborate – Work closely with the team to execute campaigns, schedule content, and ensure smooth day-to-day operations.
What You Bring:
- Experience in community management, social media engagement, or a related field.
- Strong writing skills—you know how to be punchy, clever, and clear.
- A keen eye for real-time opportunities and live event coverage.
- A proactive, problem-solving mindset.
- A love for internet culture, memes, and making meaningful connections online.
- Familiarity with social media management tools and analytics.
Qualifications/Experience/Skill:
- Proficient with Khoros and Sprout, Brandwatch and Hootsuite a plus.
- Proficient in MS Office365 (i.e. Word/Excel/PowerPoint/MS Teams/OneDrive, etc.) and Google Office Suite
- Minimum 5 years working experience as community & engagement manager in a creative agency or related company
- Chronically online and in tune with social trends locally and globally
- Good understanding of social media KPIs
- A good command of the English language (both verbal and written)
- Vernacular: ability to write in isiXhosa & isiZulu will be advantageous
- Strong multitasking skills (ability to work on more than one brief at any given time)
- Strong time management skills
- Strong administrative and organisational skills
Why Join Us?
We're a team that thrives on creativity, collaboration, and making an impact. If you love the idea of shaping conversations, leading a team, and bringing communities together in fresh and exciting ways, we'd love to hear from you.
Let's build something amazing together
as per spec
Engagement Manager
Posted today
Job Viewed
Job Description
We are looking for a strong Engagement Manager to head up our Data Information and Analytics team within Decision Inc. Good communication, managerial and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.
Who Are We?
Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Companys foundation is built in technology; however, what makes us unique is our understanding of effective decision making.
We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Qlik, Microsoft BI (SQL, SSIS, SSRS, SSAS, PowerBI), Tableau, R, Python, Alteryx and SAP.
What Will You Do?
Team
- The Development/Career Plan for individual team members
- Measuring of individual KPIs against scorecard for team members
- Ensuring the necessary skills and certifications of your team
- Administration of team (Leave, Technical Sessions, Event attendance, Time Sheets etc.)
- Monitoring and maintaining staff loyalty & employee satisfaction for your team members
Clients
- Managing the sales target for your client allocations
- Performing account management activities within your client base
- Actively engaging with clients on new project work
- Identifying and driving on-sell/up-sell within your clients
- Preparing and managing action plans & targets for your clients
- Identifying and assisting with new leads and opportunities
- Performing project scoping activities (new and existing clients)
- Preparing realistic timelines & costing for new projects
Delivery
- Full accountability for all projects within your clients
- Ensuring project quality
- Project profitability in line with scorecard
- Maintaining teams resource planning applications
Who Do You Need To Be?
- Relevant Degree
- Minimum 3 years experience in management role
- Experience within consulting service environment
- Knowledge of Business Intelligence tools
- Strong problem solving skills and good communication skills, both written and verbal
- Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people
- Ability to successfully manage and strong relationships with a team and clients
- Effective planning and organizational skills
- Passionate and ambitious to deliver on the companys strategic plan
Whats in it for you?
- Exposure to multiple clients across a various of industry verticals (Retail; Manufacturing; Logistics; Telcos; Financial Services; Mining; Public Enterprise)
- Success driven culture that rewards great performance.
- Excellent training opportunities - We place a big focus on up skilling our employees to be the best they can be and will assist you obtaining your certifications within your relevant technology
- We believing in cross skilling and offer our consultants an opportunity to be exposed to multiple Stats, BI and Data technologies
- When joining the company, a clear Career Development Plan will be drawn up for you to help you reach the next level in your career
Engagement director
Posted today
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Job Description
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Engagement director
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Customer Engagement Consultant
Posted 3 days ago
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Job Description
(vc_row)(vc_column)(wgl_spacing spacer_size="30px")(vc_btn title="Apply Here" no-style="gradient-custom" gradient_custom_color_1="#034ea2" gradient_custom_color_2="#00c1ff" size="lg" align="center" i_icon_fontawesome="fas fa-rocket" button_block="true" add_icon="true" link="url:|title:Apply%20Here|target:_blank")(vc_column_text css="")We have 1 position available for a 1 year fixed term.
JOB PURPOSE
To coordinate technical and business information between vendors and internal stakeholders to enable service delivery and implementation of products and services to customers.
RESPONSIBILITIES
- Loading stores for Onboarding and liaising with all parties to complete the installation.
- Loading of T5 details and sending out Welcome packs to Clients on completion of the installation.
- Assisting the team with Closing of legacy tickets on Jira
- Complete verification of stores when they go live.
- Contact stores on Day 1,7,31 to complete courtesy calls and ensure that the merchant isn’t having any issues, log queries for issues picked up during the call.
- Follow up on Inactive terminal report.
- Follow up on No trade’s terminal report.
- Assist with Transpector Queries
- Follow up on unsuccessful installs.
Administration
- Responsible to load new stores and capture amendments or changes on the STO.
- Log and attend to calls onto Jira for any queries raised and seek resolution.
- Calls to be logged for implementation activities.
- Ad hoc administrative duties as and when required.
Customer Engagement
- Coordinate implementation of TJ solutions across the customer base
- Communicate customer requirements internally.
- Ensure effective and timeous customer engagement to manage expectations of implementation.
- Communicate any potential delays of implementation to customer.
- Ensure queries are addressed and resolved timeously by relevant department.
- Promote visibility of customer requirements internally through a pre-defined list of customers
- Support delivery of SLA activities
Onboarding and Co-Ordination
- Device Order ticket logging if applicable
- Site survey ticket logged if applicable.
- Loading merchants on STO
- Creating POS, switch, Back-office tickets
- QA process
- Providing config to Trade-link in a timeous manner
Transpector Queries
- Create logins for merchants as required.
- Assist merchant with logging in, Transpector training, and Transpector-related queries
Self-Management
- Set an example through personal quality and productivity standards and ways of working with others.
- Demonstrate consistent application of internal, procedures. Plan and prioritise, demonstrating abilities to manage competing demands.
- Demonstrate abilities to anticipate and manage change. Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organisational and team needs.
- Uphold all company values with honesty and integrity
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#J-18808-LjbffrEngagement Manager (Transport)
Posted 9 days ago
Job Viewed
Job Description
Overview
PEGASYS is a multidisciplinary strategy and management consulting firm. Founded in 2000, PEGASYS is a trusted advisor and partner to the public and private sectors globally. We work with governments, international financial institutions, private clients and investors to design, finance, implement or establish the strategies, institutions and structures needed to deliver and manage infrastructure and services, while safe-guarding natural resources. We operate in seven sectors, namely cities, climate, energy, resilience, transport, waste, and water. Together with our clients and partners, we are improving quality of life, access to economic opportunities and building resilience through innovative yet workable solutions.
We are looking to recruit an Engagement Manager with financial experience into the Cape Town offices. This individual will provide financial analysis and basic Excel modelling to support the delivery of projects in our Transport Practice, whilst also contributing to the overall direction of projects, and management of projects and teams.
In line with the company’s employment equity plan, this role is an employment equity position and open to such applications.
Responsibilities- Provide financial analysis and basic Excel modelling to support the delivery of projects in the Transport Practice.
- Contribute to the overall direction of projects and management of projects and teams.
- Financial experience.
- Ability to perform basic Excel modelling.
Cape Town, Western Cape, South Africa — Full-time
#J-18808-Ljbffr