154 Director Of Operations jobs in South Africa
Assistant Director: Operations Support Services
Posted today
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Assistant Director: Operations Support Services
REF NO: HR4/4/3/2ASDOSS/UIF (X4 POSTS)
(1 Year Contract)
SALARY: R per annum, plus 37% in lieu of benefits
CENTRE: Unemployment Insurance Fund, Pretoria
REQUIREMENTS: An undergraduate qualification (NQF Level 6) as recognised by SAQA in
Administration/ Public Management/ Public Administration/ Administrative Management/ Operations Management/ Business Administration/ Operations Research/ Finance. Four (4) years' experience of which two (2) years must be functional experience in Operations environment and two (2) years' experience at Practitioner level. Knowledge: Basic Conditions of Employment Act (BCEA). Labour Relations Act (LRA). Skills: Communication. People Management. Listening. Computer Literacy. Time Management. Analytical. Numeracy. Interpersonal. Report writing. Planning and Organizing.
DUTIES: Facilitate provincial operational performance. Coordinate the implementation
of new operational policies and procedures. Provide operational services in provincial offices to ensure consistency. Manage resources.
ENQUIRIES: Mr AP Ragavaloo Tel No:
APPLICATIONS: email: Jobs-, Acting Chief Director: Corporate Services: P
O Box 1851, Pretoria, 0001 or hand delivery at corner Lilian Ngoyi and Pretorius Street, ABSA Towers Building, Pretoria.
CLOSINGDATE: 29 September 2025 at 16:00 (walk-in) and 00:00 (online)
NOTE: All attachments for online application must include an application form Z83 and
CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email. Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process. All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part "F" must be answered and declaration signed. Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert. Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/ requirements, as well as applications received late will not be considered. Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate's suitability based on the posts's technical and generic requirements. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. The Department reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be required to enter into an employment contract and a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department's intention to promote equity (race, gender and disability) through the filling of this post(s)
ERRATUM:These posts were advertised on Public Service Vacancy Circular 31 dated 29 August 2025 with a closing date of 12 September 2025. Please note the link provided for responses for the application of the Departmental Trainee Employment Counsellors Programmes for the years is incorrect consequently applicants are unable to direct applications. Here is the attached correct link: Therefore, the Department encourages qualified graduates to follow the link to send their applications. The program initially offered 130 available positions
which now increased to 150 positions allocations as follows: Provincial Office: Gauteng– Ref No: GP/2025/08/ X18 posts), Provincial Office: KwaZulu-Natal-Reference No: ZN/2025/08/ X19 posts), Provincial Office: Eastern Cape-Reference No: EC/2025/08/ X19 posts), Provincial Office: Western Cape- Ref No: WC/2025/08/ X20 posts), Provincial Office: Mpumalanga- Ref No: MP/2025/08/ X10 posts), Provincial Office: North West- Ref No: NW/2025/08/ X16 posts), Provincial Office: Northern Cape- Ref No: NC/2025/08/ X15 posts), Provincial Office: Limpopo- Ref No: LP/2025/08/ X19 posts) and Provincial Office: Free State- Ref No: FS/2025/08/ X14 posts). Therefore, the closing date for these posts is extended to 29 September 2025. Apologies for inconveniences. Essa Sysytem Enquiries: Email: or contact the Alteram Call centre on
Process Improvement Specialist
Posted today
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We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization. Ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. To analyse existing processes, identify areas for optimization, implement solutions that streamline workflows, reduce waste, and improve product as well as service quality.
Requirements
Process Analysis and Assessment
- Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
- Map and document processes using flowcharts, process mapping software, and other relevant tools.
Process Optimisation & Continuous Improvement
- Identify and implement process improvements aligned with ISO 9001:2015, ISO Asset Management), and best practices in renewable energy and infrastructure projects.
- Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
- Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
- Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.
Data Collection, Performance Monitoring, and Reporting
- Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
- Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
- Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.
Compliance and Risk Management
- Ensure all process improvement initiatives align with the organisation's Quality Management System (QMS) and ISO 9001:2015 standards.
- Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
- Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.
Cross-Functional Collaboration & Stakeholder Engagement
- Work closely with internal business unit teams to implement and sustain improvements.
- Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
- Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.
Digital Transformation & Technology Integration
- Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
- Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
- Ensure alignment between process improvements and the organisation's IT and data strategy.
Desired Skills & Qualifications
Education:
- Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.
Experience:
- 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
- Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
- Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO Asset Management) is an advantage.
- Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
- Experience working in solar PV plant construction, operation, and asset management is a plus.
Skills:
- Process Analysis and Design.
- Quality Management Systems.
- Improvement Methodologies
- Data Analysis and Problem-Solving.
- Project Management.
- Communication and Interpersonal Skills.
- Software Proficiency
Director of Operations
Posted 16 days ago
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Job Description
Job Description - Director of Operations (HOT0BGER)
Job Number:HOT0BGER
Work Locations:Hilton Durban 12-14 Walnut Road Durban 4001
A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?As Director of Operations within Hilton Durban, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals
- Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
- Respond to audits that are completed by the company to ensure continual improvement is achieved
- Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations
- Comply and exceed hotel and company Service Standards
- Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action
- Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company
- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Hold regular briefings and communication meetings with the HOD team
A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values:
- A degree or diploma in Hotel Management or equivalent
- Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management
- Experience in managing budgets, revenue proposals and forecasting results
- In-depth knowledge of the hotel / leisure / service sector
- Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets
- Accountable and resilient
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of the hotel property management systems
- Previous experience in the same or similar role
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid
#J-18808-LjbffrDirector of Operations
Posted today
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Location: Remote (US time zones preferred)
Employment Type: Part-time (30 hours per week +/-)
Salary: Competitive
Our client is a fast-growing coaching and education business that empowers young athletes and their families to build confidence, resilience, and leadership skills. With a passionate global team and a thriving online community, the company delivers high-impact programs, coaching, and digital resources designed to transform lives both on and off the field.
The business is scaling rapidly and seeks a Director of Operations to take ownership of its systems, people, and processes.
About the RoleThe Director of Operations is a key leadership role responsible for ensuring that the company runs smoothly, efficiently, and with excellence. This individual will work closely with the founders to translate vision into execution by managing day-to-day operations, overseeing staff, optimising systems, and supporting program delivery.
This is a role for a strategic doer — someone who can step into a fast-paced, entrepreneurial environment and provide both structure and leadership.
Key Responsibilities
- Lead and manage day-to-day operations across programs, client delivery, and internal projects.
- Oversee and develop a small but growing remote team, ensuring accountability, clarity, and high performance.
- Partner with founders to execute strategic initiatives and growth plans.
- Implement and optimise business systems, processes, and automations to ensure scalability.
- Oversee program delivery to ensure clients receive a seamless and transformative experience.
- Monitor KPIs, financial performance, and operational efficiency, reporting regularly to leadership.
- Drive culture, communication, and alignment within the team.
- Problem-solve operational challenges and implement solutions proactively.
- Bachelor's degree in Business, Operations, or related field preferred.
- 7+ years' experience in operations, online business management, or leadership in a service-based organisation.
- Proven success in managing and scaling teams in a remote, digital-first environment.
- Strong understanding of systems, project management, and business automation tools.
- Excellent communication, leadership, and people development skills.
- Ability to manage multiple projects in a fast-paced, evolving business.
- Strategic mindset with a bias for action.
- Experience in coaching, education, or personal development sectors a plus.
What We Offer
- The chance to play a key leadership role in a purpose-driven organisation making a real impact in the lives of young athletes and families.
- A dynamic, collaborative, and entrepreneurial work environment.
- Remote-first flexibility, with alignment to US business hours.
- Competitive, market-related compensation with growth potential.
Director of Operations
Posted today
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Job Description
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.
The Director of Operations is responsible for leading and managing multiple operations programs within a high-volume call centre environment. This role oversees the development and execution of strategies to optimize daily operations of assigned programs. Ensures client compliance and drive operational efficiency. This role will require experience in workforce management, communications, multidimensional analysis, quality assurance and training. The ideal candidate will possess strong leadership skills, analytical acumen, and the ability to foster a performance-driven culture. This role will play a key part in our launch into South Africa. An excellent opportunity to bring your expertise and build your own team.
Core Responsibilities (include, but not limited too )
- Oversee the daily operations of the contract centre.
- Develop a culture and methods that fulfil the business's operation goals and objectives.
- Create, administer, and carry out policies and processes to provide a high level of service.
- Oversee day-to-day operations of teams, ensuring productivity and efficiency.
- Collaborate with management team to define new and innovative processes to better enable our operations to provide quality services to our customers.
- Create and improve performance indicators for employees.
- Define the department's service standards and requirements while driving process improvement and resource optimization analyzes to meet future demands.
- Create and implement strategies for collecting, evaluating, and analyzing consumer feedback.
- Create and execute new hire and experienced staff training and quality assurance procedures.
- Act as a liaison between clients and the company, building a trusting relationship while optimizing business potential.
- Serve as a link between operations and other departments within the organization.
- Create and carry out the department's budget.
- Foster a culture of accountability, continuous improvement and customer-centricity.
Requirements
- A bachelor's degree in Business, Finance or a related field.
- A minimum of 5 years of similar experience is required, with prior management experience in a BPO environment.
- Significant experience leading operational service teams.
- Bilingual French/English an asset.
- Proven expertise in management and/or relationship management at a senior, strategic level.
- Capable of interpreting MI/BI, developing strategy, and making suggestions.
- Influential connection skills, ability to leverage these ties to improve service.
- Superior communication and negotiating abilities.
- Capable of adapting to and succeeding in a changing environment.
- Demonstration of well-developed leadership abilities.
- Excellent analytical and problem-solving abilities.
- Expertise with Microsoft Office Suite or equivalent applications.
What We Offer
- Competitive compensation package
- Opportunity to lead and make a significant impact within a growing company
- Opportunity for growth and development
- Supportive and collaborative work environment
Director of Operations
Posted today
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Job Description
Director of Digital Marketing & Operations
Aesthetic Influence
About Us
Aesthetic Influence is a consulting and marketing agency that helps medical aesthetics, dental, and wellness practices scale through proven systems, high-profit events, and paid media. We specialize in Facebook and Google advertising, driving measurable results and growth for practices nationwide.
Position Overview
We are seeking a
Director of Digital Marketing & Operations
to oversee all paid media strategy and execution while also building the operational systems that keep our agency running at scale. This role blends hands-on expertise in
Facebook & Google Ads
with leadership in
operations, systems, and client delivery
.
Key Responsibilities
Digital Marketing (Facebook & Google Ads)
- Plan, launch, and manage Facebook & Google ad campaigns for multiple aesthetic and dental clients.
- Write compelling ad copy, headlines, and creative direction tailored to the industry.
- Monitor and optimize campaigns daily to maximize ROI and minimize CPL.
- Manage tracking, pixels, and conversion events for accurate performance measurement.
- Provide clients with weekly reports, insights, and clear recommendations.
Operations & Leadership
- Build and refine SOPs for campaign setup, optimization, and reporting.
- Oversee client delivery processes to ensure campaigns are executed efficiently and on time.
- Manage internal team members (paid media specialists, creatives, client success staff).
- Track KPIs across the agency: lead volume, cost per lead, booked consultations, and revenue impact.
- Identify operational bottlenecks and implement scalable solutions.
- Act as a high-level client liaison when needed to ensure satisfaction and retention.
Qualifications
- 5+ years in digital marketing with proven expertise in
Facebook & Google Ads
. - Strong operational and leadership background (agency or consulting experience preferred).
- Demonstrated success managing ad budgets of $10k–$00k+/month.
- Data-driven, analytical mindset with proficiency in Ads Manager, Google Ads, and Google Analytics.
- Experience creating and scaling SOPs, workflows, and client delivery systems.
- Exceptional communication and leadership skills.
- Bonus: Prior experience in aesthetics, dental, or healthcare marketing.
Compensation & Benefits
- Base Salary:
20,000 – $4 ,000 annually (depending on experience). - Profit-Sharing Bonus:
10,000 – $2 ,000 annually, tied to company performance and profitability. - Total Potential Compensation:
40,000 – $6 ,000+. - Leadership role with direct impact on agency growth and client success.
- Career growth opportunities in a rapidly scaling company.
- Collaborative, innovative, and entrepreneurial work environment.
How to Apply
To apply, please send us a
2-minute video
explaining:
- How your experience makes you a great fit for this role
- Why you're excited about joining Aesthetic Influence
Include your video link and résumé when you apply.
Director of Operations
Posted today
Job Viewed
Job Description
CXAi
is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients' brands, and design customized solutions to complex customer challenges.
The Director of Operations is responsible for leading and managing multiple operations programs within a high-volume call centre environment. This role oversees the development and execution of strategies to optimize daily operations of assigned programs. Ensures client compliance and drive operational efficiency. This role will require experience in workforce management, communications, multidimensional analysis, quality assurance and training. The ideal candidate will possess strong leadership skills, analytical acumen, and the ability to foster a performance-driven culture. This role will play a key part in our launch into South Africa. An excellent opportunity to bring your expertise and build your own team.
Core Responsibilities
(
include, but not limited too
)
- Oversee the daily operations of the contract centre.
- Develop a culture and methods that fulfil the business's operation goals and objectives.
- Create, administer, and carry out policies and processes to provide a high level of service.
- Oversee day-to-day operations of teams, ensuring productivity and efficiency.
- Collaborate with management team to define new and innovative processes to better enable our operations to provide quality services to our customers.
- Create and improve performance indicators for employees.
- Define the department's service standards and requirements while driving process improvement and resource optimization analyzes to meet future demands.
- Create and implement strategies for collecting, evaluating, and analyzing consumer feedback.
- Create and execute new hire and experienced staff training and quality assurance procedures.
- Act as a liaison between clients and the company, building a trusting relationship while optimizing business potential.
- Serve as a link between operations and other departments within the organization.
- Create and carry out the department's budget.
- Foster a culture of accountability, continuous improvement and customer-centricity.
Requirements
- A bachelor's degree in Business, Finance or a related field.
- A minimum of 5 years of similar experience is required, with prior management experience in a BPO environment.
- Significant experience leading operational service teams.
- Bilingual French/English an asset.
- Proven expertise in management and/or relationship management at a senior, strategic level.
- Capable of interpreting MI/BI, developing strategy, and making suggestions.
- Influential connection skills, ability to leverage these ties to improve service.
- Superior communication and negotiating abilities.
- Capable of adapting to and succeeding in a changing environment.
- Demonstration of well-developed leadership abilities.
- Excellent analytical and problem-solving abilities.
- Expertise with Microsoft Office Suite or equivalent applications.
What We Offer
- Competitive compensation package
- Opportunity to lead and make a significant impact within a growing company
- Opportunity for growth and development
- Supportive and collaborative work environment
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Director of Operations
Posted today
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Soulpepper is looking for a
Director of Operations (Integrator)
to lead execution, accountability, and results across the agency. This role is central to aligning people, processes, and performance to ensure operational excellence and client success. You'll oversee service delivery, refine workflows, and help drive agency growth while staying hands-on in daily execution when required.
What You'll Be Doing
- Operational Leadership
: Oversee delivery across SEO, PPC, AI-driven solutions, email, social marketing, and web projects — ensuring timelines, quality standards, and client outcomes are consistently met. - Process & Systems Management
: Implement scalable systems, streamline workflows, resolve bottlenecks, and maintain profitability. Act as the final quality checkpoint before client work is released. - Innovation & Service Development
: Partner with department heads to identify new service opportunities, design and implement tools and workflows, and lead rollouts that enhance agency offerings. - AI Integration
: Leverage AI to boost efficiency, improve client results, and future-proof operations by adopting ROI-driven AI solutions. - Leadership & Accountability (EOS Framework)
: Translate company vision into clear operational goals, track performance using KPIs and scorecards, mentor and guide the team, and foster a culture of accountability and collaboration. - Business Impact
: Monitor financial performance, support revenue and margin growth, and work closely with the CEO and Head of Growth to execute strategic priorities.
What Soulpepper is Looking For
- 5–10 years of operations or leadership experience, ideally within a marketing agency.
- Strong project management, systems, and operational efficiency expertise.
- Experience in developing and launching new services or processes.
- Familiarity with the
Entrepreneurial Operating System (EOS)
and proven success as an Integrator. - Excellent communication, problem-solving, and organizational skills.
- Entrepreneurial mindset with the ability to balance leadership and hands-on execution.
- Experience applying AI within marketing or operations is a strong advantage.
Why Join Soulpepper
- Direct influence as the Integrator in a scaling digital marketing agency.
- Collaborative team culture where your leadership makes a visible impact.
- Flexible, entrepreneurial environment focused on results over bureaucracy.
- Opportunity to shape growth while contributing to both client success and meaningful social impact.
Director Sales Operations
Posted today
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Job Description
Company Description
The Technical Sales Director is a strategic leadership position responsible for driving revenue growth by blending deep technical expertise with a proven sales acumen. This role is critical for bridging the gap between our innovative eSIM technology and the commercial needs of our clients, particularly in the telecommunications, IoT, and mobile device ecosystems. The ideal candidate will have a strong background in solution selling, a comprehensive understanding of mobile and network technologies, and the ability to lead a high-performing technical sales team
Role Description
Key Responsibilities
·
Strategic Technical Sales Leadership:
Develop and execute sales strategies for our eSIM solutions, targeting Mobile Network Operators (MNOs), Original Equipment Manufacturers (OEMs), and IoT enterprises. Drive the entire sales lifecycle from
technical discovery
and
solution design
to
contract negotiation
and
post-sales support
.
·
Technical Expertise & Solutioning:
Act as a subject matter expert on
eSIM
,
eUICC
,
RSP (Remote SIM Provisioning)
, and related
GSMA standards (SGP.21, SGP.22)
. Lead product demonstrations and proof-of-concept (POC) sessions, effectively communicating complex technical concepts to both technical and non-technical stakeholders.
·
Business Development & Market Expansion:
Identify and qualify new business opportunities by conducting in-depth
market analysis
and
competitor intelligence
. Build and nurture relationships with key technical decision-makers and C-level executives.
·
Team Management & Enablement:
Lead, mentor, and train a team of
Sales Engineers
and account managers. Equip the team with the necessary technical knowledge and sales methodologies to effectively position our eSIM products and overcome technical objections.
·
Cross-Functional Collaboration:
Serve as a critical link between the sales, engineering, product management, and marketing teams. Translate customer requirements and market feedback into actionable insights for product development and feature enhancements.
·
Performance & Forecasting:
Manage the sales pipeline in
CRM systems (e.g., Salesforce)
and provide accurate sales forecasts. Analyze key performance indicators (KPIs) and metrics to optimize sales processes and ensure alignment with company-wide revenue goals.
Required Skills & Qualifications
· Proven experience as a Sales Director or in a senior technical sales leadership role within the
telecommunications, mobile technology
, or
SaaS
industry.
· Deep technical understanding of
eSIM technology
,
cellular networks (4G/5G)
, and
IoT connectivity solutions
.
· Experience selling complex technical products or services to enterprise clients.
· Strong business acumen with a focus on
B2B sales
,
strategic account management
, and
solution selling methodologies
.
· Exceptional communication and presentation skills, with the ability to articulate technical value propositions clearly and concisely.
· Proficiency with CRM and sales analytics tools.
· A bachelor's degree in a technical field such as Computer Science or Electrical Engineering is highly preferred.
REMOTE WORK
You are authorized to perform your services for the Employer from a location of your choosing other than the Employer's offices due to distance, provided that you are able to fulfill the requirements of your position. You are required to ensure that you have access to reliable internet connection for Remote Work access and be available during normal working hours.
Director Site Operations
Posted today
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Job Description
About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
Position Overview
The
Director, Site Operations
leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and/or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.
Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the 'alpha' engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.
This role is on-site in one of our data center campuses. This is not a remote role.
Essential Job Functions
- Lead the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems
- Lead a team of Critical Facilities Engineers (CFEs) and/or Managers across all shifts in a 7x24 operation
- Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities
- Encourage and cultivate a team-oriented environment through positive feedback
- Hold employees accountable on preventive/corrective maintenance of facilities equipment
- Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently
- Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations
- Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation
Duties
- Direct and maintain the site-specific preventive maintenance and work order program
- Prepare and present estimates of cost of parts, equipment and supplies of installation and repairs
- Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events
- Ensure personnel safety while protecting the facility's critical equipment
- Work with peers and subordinates to develop required MOPs/SOPs
- Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage's Mission Critical Facility work rules
- Perform periodic technical and quality reviews of all MOPs/SOPs to ensure that the most up-to-date techniques and safety guidelines are applied as well as aligned with city, state and EPA regulations
- Evaluate performance of systems and suggest cost-effective improvements to improve service and operating efficiency
- Ensure the collection and generation of vendor field service reports describing all activities (preventive maintenance, repairs, etc.) performed at the facility
- Working with your peers and the Vice President, Site Operations to resolve appropriate team performance goals and see those to completion
- Evaluate and handle performance evaluations for all employees in your organization, seek out guidance from others and provide feedback and coaching to manage individuals and teams
- Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan
- Prepare operational and capital portions of the Site Operations budget
- Ensure that major projects performed at the facilities are properly planned, implemented and closed out in accordance with best current practices in our industry
- Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering any contracts
- Ensure a world-class customer service reputation for current & future Vantage customers
- Additional duties as assigned by Management
Job Requirements
- Bachelor's degree in engineering, business or related field, or equivalent work experience required
- 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred
- 10+ years of direct managerial experience and interpersonal skills, strongly preferred
- Proven record of excellent internal and external customer service
- Ability to communicate well in both oral and written reports
- Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems
- Travel is expected to be up to 5% but may increase as the business evolves.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
Vantage Data Centers is an Equal Opportunity Employer
Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.