73 Director Of Operations jobs in South Africa

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality. Requirements Process Analysis and Assessment Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement. Map and document processes using flowcharts, process mapping software, and other relevant tools. Process Optimisation & Continuous Improvement Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects. Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs. Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation. Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations. Data Collection, Performance Monitoring, and Reporting Collect and analyse operational data to track efficiency, identify trends, and validate improvements. Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules. Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements. Compliance and Risk Management Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards. Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps. Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities. Cross-Functional Collaboration & Stakeholder Engagement Work closely with internal business unit teams to implement and sustain improvements. Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes. Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements. Digital Transformation & Technology Integration Support the implementation and optimisation of digital tools, including ERP systems, Share Point, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems). Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort. Ensure alignment between process improvements and the organisation’s IT and data strategy. Desired Skills & Qualifications Education Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies. Experience 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors. Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous. Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage. Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred. Experience working in solar PV plant construction, operation, and asset management is a plus. Skills Process Analysis and Design. Quality Management Systems. Improvement Methodologies. Data Analysis and Problem-Solving. Project Management. Communication and Interpersonal Skills. Software Proficiency. #J-18808-Ljbffr

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Position Overview

The Director, Site Operations leads the overall operations for one, or more, of our data center campuses and will directly lead a team of CFEs and/or manager-level positions. This position will collaborate with Reliability Engineering, Design Engineering & Construction and other resources to run the overall campus. This position will handle the workflow/work order management, training plans, event management, customer communications, hiring and performance management of the overall team.

Our CFEs are respected, well-trained, customer-focused and some of the best facilities engineers you will find in the industry. While you do not have to be the ‘alpha’ engineer to lead this team, you must possess an excellent overall understanding of typical electrical and mechanical building systems to direct the work that needs to occur when maintaining the overall environment.

This role is on-site in one of our data center campuses. This is not a remote role.

Essential Job Functions

• Lead the operations and engineering functions at the property with the objectives of safely and effectively operating machinery and building systems

• Lead a team of Critical Facilities Engineers (CFEs) and/or Managers across all shifts in a 7x24 operation

• Ensure availability and capacity targets are achieved and maintained for data centers and technical infrastructure for your assigned facility or facilities

• Encourage and cultivate a team-oriented environment through positive feedback

• Hold employees accountable on preventive/corrective maintenance of facilities equipment

• Ensure customers are satisfied and any issues with their services are resolved quickly and efficiently

• Must understand the engineering and operational aspects of the building systems and recognize system performance deficiencies immediately and respond to operational and emergency situations

• Ensure adequate training of all facility engineers and other personnel on electrical/mechanical equipment, system maintenance, repairs and operation

Duties

• Direct and maintain the site-specific preventive maintenance and work order program

• Prepare and present estimates of cost of parts, equipment and supplies of installation and repairs

• Schedule, coordinate and oversee all maintenance vendors during maintenance and break/fix events

• Ensure personnel safety while protecting the facility’s critical equipment

• Work with peers and subordinates to develop required MOPs/SOPs

• Ensure all maintenance activities are performed in accordance with approved MOPs and the Vantage’s Mission Critical Facility work rules

• Perform periodic technical and quality reviews of all MOPs/SOPs to ensure that the most up-to-date techniques and safety guidelines are applied as well as aligned with city, state and EPA regulations

• Evaluate performance of systems and suggest cost-effective improvements to improve service and operating efficiency

• Ensure the collection and generation of vendor field service reports describing all activities (preventive maintenance, repairs, etc.) performed at the facility

• Working with your peers and the Vice President, Site Operations to resolve appropriate team performance goals and see those to completion

• Evaluate and handle performance evaluations for all employees in your organization, seek out guidance from others and provide feedback and coaching to manage individuals and teams

• Protect and improve the value of our assets and ensure that building machinery and systems meet or exceed their expected lifespan

• Prepare operational and capital portions of the Site Operations budget

• Ensure that major projects performed at the facilities are properly planned, implemented and closed out in accordance with best current practices in our industry

• Manage contracted service work at the property, including understanding and developing the scope of service, bidding, awarding and administering any contracts

• Ensure a world-class customer service reputation for current & future Vantage customers

• Additional duties as assigned by Management

Job Requirements

• Bachelor’s degree in engineering, business or related field, or equivalent work experience required

• 10+ years of experience in facility/plant engineering and maintenance supervision, strongly preferred

• 10+ years of direct managerial experience and interpersonal skills, strongly preferred

• Proven record of excellent internal and external customer service

• Ability to communicate well in both oral and written reports

• Proficiency in Microsoft Office, Outlook, Word, Excel and building automation systems

• Travel is expected to be up to 5% but may increase as the business evolves.

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

#J-18808-Ljbffr

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

Operations

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

Additional Information

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

#J-18808-Ljbffr

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

#J-18808-Ljbffr

Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations,

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50 M in 2023, doubling our valuation to $12 B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. Support Process Improvement Lead – Responsibilities: Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement. Offer actionable insights to the product team to elevate the customer experience. Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments. Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team. Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation. Evaluate data and observe trends within core pods to propose enhancements. Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives. Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders. Lead cross-functional projects to enhance customer support workflows and reduce resolution time. Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance. Job Summary: The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge. Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Provided computer equipment tailored to your role Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including We Work access where available At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. #J-18808-Ljbffr

Overview

Our client, a leader in the Supply Chain and Logistics industry, is seeking to employ an experienced Operations Director to their leadership team, based in Benoni, Johannesburg.

10 years' experience in the transport industry, with at least 7 years in Executive Management secures this senior appointment.

A wonderful career opportunity awaits you!

Qualifications

• Tertiary qualification in Logistics and Supply Chain Management or Transport Management
• Postgraduate degree will be an advantage.
• Minimum of 10 years' experience in the transport industry, with at least 7 years in Executive Management .
• Strong background as an operational strategist .
• In-depth knowledge of planning, loading, weight distribution, and cargo securing on trucks.
• Experience in Urgent, Express, and Cross-Border Road Freight .
• Exposure to Materials Handling (e.g., forklifts, tie-down methods, Hazchem operations).
• Experience with in-house systems (e.g., LMS or equivalent).
• Solid understanding of compliance management principles and practices .
• Proven knowledge of investigation processes and procedures .
• Familiarity with learning and development frameworks within an operational environment.
• Strong understanding of local regulatory compliance in transport and logistics.
• Demonstrated experience in the management of health and safety standards .
• Knowledge of security systems and related equipment management .
• Experience in security monitoring and conducting compliance inspections .
• Sound understanding of Total Quality Management methodologies .
• Knowledge and handling experience of dangerous goods regulations .
• Proficient in ensuring internal audit compliance .
• Demonstrated ability to manage Health and Safety in operational environments .
• Working knowledge of basic Environment, Health and Safety requirements .
• Awareness of corporate Environment, Health and Safety objectives .
• Understanding of Environment, Health and Safety incident reporting protocols .

Responsibilities

Basic Function

• Provide strategic planning, leadership, and coordination of all operational business units and departments.
• Support business development, innovation, and financial disciplines through operational leadership.
• Monitor and analyse operational efficiencies, cost effectiveness, and performance across all activities.
• Fulfil fiduciary duties as a Board Member, ensuring sound management and financial stability.
• Maintain strong stakeholder relationships while driving strategic direction.

Operational Management

• Direct and coordinate overall operational functions of the company.
• Analyse logistics to ensure cost-effective and efficient product and supply transport.
• Manage inbound/outbound logistics, warehouse operations, safety and quality.
• Evaluate financial impact of logistics changes (e.g., routes, volumes, 3rd party carriers).
• Assist in the development and management of operational budgets.
• Contribute to new project proposals and operational planning
• Develop and implement goals, policies, and procedures for operations.
• Foster strong relationships with partners, vendors and distributors.
• Recommend and enforce policies to enhance operations.
• Coordinate cross-departmental business plans and staff execution.
• Oversee recruitment, training, and performance evaluation of operational staff.
• Integrate logistics with business systems such as Finance, IT, HR and Business Development.
• Address HR matters related to operations.
• Design and use models to evaluate logistics services.
• Identify and eliminate operational risks.
• Act as liaison between clients and operations teams to maintain long-term relationships.
• Manage projects, strategy, planning, negotiation and innovation development.
• Enforce corrective actions for improved performance and track results.
• Promote team versatility through training and development.
• Oversee operational HR administration.
• Ensure full use of company technology and processes in operations.
• Design and manage the operational MIS and reporting systems.

Management of Business Units and Departments

• Oversee operational output, KPIs, and performance across business units, branches and departments.
• Coordinate group-wide operations for consistency and efficiency.
• Manage budgets and ensure delivery within set parameters.
• Maintain KPIs, SLAs and achieve cost benchmarks.
• Support business development through sourcing of new opportunities.
• Maintain fleet availability to ensure 100% operational readiness.
• Deliver operational statistics via MIS.
• Provide fleet management and advise on vehicle procurement.
• Ensure vehicle safety, security and live tracking.
• Oversee abnormal load transport in compliance with statutory requirements.
• Maintain robust import/export capabilities.
• Ensure full Proof of Delivery capability.
• Maintain strong industry network and role-player relationships.

Customer and Supplier Service

• Manage service level agreements with customers and suppliers.
• Maintain compliance with statutory entities and government-related stakeholders.
• Foster internal communication across branches and divisions.

Human Resources and Industrial Relations

• Manage operations staff and ensure alignment with company expectations.
• Ensure access to policies and procedures for all team members.
• Promote adherence to company code of conduct and disciplinary procedures.

Administration

• Oversee daily operations reporting, KPIs, executive reports and presentations.
• Control and reduce operational expenses through cost-saving initiatives.

Training and Development

Ensure timely staff training, including mandatory and soft skills development.

Customs

• Oversee clearing and forwarding operations ensuring compliance and efficiency.
• Ensure the customs department supports business functions effectively.

Environment, Health and Safety

• Ensure compliance with OHS and company safety policies.
• Manage safety and security of cargo, equipment and staff.
• Enforce access control and PPE compliance.

Decision-Making

Take appropriate action within delegated authority limits.

Key Performance Indicators

Achieve targets outlined in annual individual KPI goal-setting forms.

#J-18808-Ljbffr

Overview

Our client, a leader in the Supply Chain and Logistics industry, is seeking to employ an experienced Operations Director to their leadership team, based in Benoni, Johannesburg.

10 years' experience in the transport industry, with at least 7 years in Executive Management secures this senior appointment.

A wonderful career opportunity awaits you!

Qualifications

• Tertiary qualification in Logistics and Supply Chain Management or Transport Management
• Postgraduate degree will be an advantage.
• Minimum of 10 years' experience in the transport industry, with at least 7 years in Executive Management .
• Strong background as an operational strategist .
• In-depth knowledge of planning, loading, weight distribution, and cargo securing on trucks.
• Experience in Urgent, Express, and Cross-Border Road Freight .
• Exposure to Materials Handling (e.g., forklifts, tie-down methods, Hazchem operations).
• Experience with in-house systems (e.g., LMS or equivalent).
• Solid understanding of compliance management principles and practices .
• Proven knowledge of investigation processes and procedures .
• Familiarity with learning and development frameworks within an operational environment.
• Strong understanding of local regulatory compliance in transport and logistics.
• Demonstrated experience in the management of health and safety standards .
• Knowledge of security systems and related equipment management .
• Experience in security monitoring and conducting compliance inspections .
• Sound understanding of Total Quality Management methodologies .
• Knowledge and handling experience of dangerous goods regulations .
• Proficient in ensuring internal audit compliance .
• Demonstrated ability to manage Health and Safety in operational environments .
• Working knowledge of basic Environment, Health and Safety requirements .
• Awareness of corporate Environment, Health and Safety objectives .
• Understanding of Environment, Health and Safety incident reporting protocols .

Responsibilities

Basic Function

• Provide strategic planning, leadership, and coordination of all operational business units and departments.
• Support business development, innovation, and financial disciplines through operational leadership.
• Monitor and analyse operational efficiencies, cost effectiveness, and performance across all activities.
• Fulfil fiduciary duties as a Board Member, ensuring sound management and financial stability.
• Maintain strong stakeholder relationships while driving strategic direction.

Operational Management

• Direct and coordinate overall operational functions of the company.
• Analyse logistics to ensure cost-effective and efficient product and supply transport.
• Manage inbound/outbound logistics, warehouse operations, safety and quality.
• Evaluate financial impact of logistics changes (e.g., routes, volumes, 3rd party carriers).
• Assist in the development and management of operational budgets.
• Contribute to new project proposals and operational planning
• Develop and implement goals, policies, and procedures for operations.
• Foster strong relationships with partners, vendors and distributors.
• Recommend and enforce policies to enhance operations.
• Coordinate cross-departmental business plans and staff execution.
• Oversee recruitment, training, and performance evaluation of operational staff.
• Integrate logistics with business systems such as Finance, IT, HR and Business Development.
• Address HR matters related to operations.
• Design and use models to evaluate logistics services.
• Identify and eliminate operational risks.
• Act as liaison between clients and operations teams to maintain long-term relationships.
• Manage projects, strategy, planning, negotiation and innovation development.
• Enforce corrective actions for improved performance and track results.
• Promote team versatility through training and development.
• Oversee operational HR administration.
• Ensure full use of company technology and processes in operations.
• Design and manage the operational MIS and reporting systems.

Management of Business Units and Departments

• Oversee operational output, KPIs, and performance across business units, branches and departments.
• Coordinate group-wide operations for consistency and efficiency.
• Manage budgets and ensure delivery within set parameters.
• Maintain KPIs, SLAs and achieve cost benchmarks.
• Support business development through sourcing of new opportunities.
• Maintain fleet availability to ensure 100% operational readiness.
• Deliver operational statistics via MIS.
• Provide fleet management and advise on vehicle procurement.
• Ensure vehicle safety, security and live tracking.
• Oversee abnormal load transport in compliance with statutory requirements.
• Maintain robust import/export capabilities.
• Ensure full Proof of Delivery capability.
• Maintain strong industry network and role-player relationships.

Customer and Supplier Service

• Manage service level agreements with customers and suppliers.
• Maintain compliance with statutory entities and government-related stakeholders.
• Foster internal communication across branches and divisions.

Human Resources and Industrial Relations

• Manage operations staff and ensure alignment with company expectations.
• Ensure access to policies and procedures for all team members.
• Promote adherence to company code of conduct and disciplinary procedures.

Administration

• Oversee daily operations reporting, KPIs, executive reports and presentations.
• Control and reduce operational expenses through cost-saving initiatives.

Training and Development

Ensure timely staff training, including mandatory and soft skills development.

Customs

• Oversee clearing and forwarding operations ensuring compliance and efficiency.
• Ensure the customs department supports business functions effectively.

Environment, Health and Safety

• Ensure compliance with OHS and company safety policies.
• Manage safety and security of cargo, equipment and staff.
• Enforce access control and PPE compliance.

Decision-Making

Take appropriate action within delegated authority limits.

Key Performance Indicators

Achieve targets outlined in annual individual KPI goal-setting forms.

#J-18808-Ljbffr

Overview Our client, a leader in the Supply Chain and Logistics industry, is seeking to employ an experienced Operations Director to their leadership team, based in Benoni, Johannesburg. 10 years' experience in the transport industry, with at least 7 years in Executive Management secures this senior appointment. A wonderful career opportunity awaits you! Qualifications Tertiary qualification in Logistics and Supply Chain Management or Transport Management Postgraduate degree will be an advantage. Minimum of 10 years' experience in the transport industry, with at least 7 years in Executive Management . Strong background as an operational strategist . In-depth knowledge of planning, loading, weight distribution, and cargo securing on trucks. Experience in Urgent, Express, and Cross-Border Road Freight . Exposure to Materials Handling (e.g., forklifts, tie-down methods, Hazchem operations). Experience with in-house systems (e.g., LMS or equivalent). Solid understanding of compliance management principles and practices . Proven knowledge of investigation processes and procedures . Familiarity with learning and development frameworks within an operational environment. Strong understanding of local regulatory compliance in transport and logistics. Demonstrated experience in the management of health and safety standards . Knowledge of security systems and related equipment management . Experience in security monitoring and conducting compliance inspections . Sound understanding of Total Quality Management methodologies . Knowledge and handling experience of dangerous goods regulations . Proficient in ensuring internal audit compliance . Demonstrated ability to manage Health and Safety in operational environments . Working knowledge of basic Environment, Health and Safety requirements . Awareness of corporate Environment, Health and Safety objectives . Understanding of Environment, Health and Safety incident reporting protocols . Responsibilities Basic Function Provide strategic planning, leadership, and coordination of all operational business units and departments. Support business development, innovation, and financial disciplines through operational leadership. Monitor and analyse operational efficiencies, cost effectiveness, and performance across all activities. Fulfil fiduciary duties as a Board Member, ensuring sound management and financial stability. Maintain strong stakeholder relationships while driving strategic direction. Operational Management Direct and coordinate overall operational functions of the company. Analyse logistics to ensure cost-effective and efficient product and supply transport. Manage inbound/outbound logistics, warehouse operations, safety and quality. Evaluate financial impact of logistics changes (e.g., routes, volumes, 3rd party carriers). Assist in the development and management of operational budgets. Contribute to new project proposals and operational planning Develop and implement goals, policies, and procedures for operations. Foster strong relationships with partners, vendors and distributors. Recommend and enforce policies to enhance operations. Coordinate cross-departmental business plans and staff execution. Oversee recruitment, training, and performance evaluation of operational staff. Integrate logistics with business systems such as Finance, IT, HR and Business Development. Address HR matters related to operations. Design and use models to evaluate logistics services. Identify and eliminate operational risks. Act as liaison between clients and operations teams to maintain long-term relationships. Manage projects, strategy, planning, negotiation and innovation development. Enforce corrective actions for improved performance and track results. Promote team versatility through training and development. Oversee operational HR administration. Ensure full use of company technology and processes in operations. Design and manage the operational MIS and reporting systems. Management of Business Units and Departments Oversee operational output, KPIs, and performance across business units, branches and departments. Coordinate group-wide operations for consistency and efficiency. Manage budgets and ensure delivery within set parameters. Maintain KPIs, SLAs and achieve cost benchmarks. Support business development through sourcing of new opportunities. Maintain fleet availability to ensure 100% operational readiness. Deliver operational statistics via MIS. Provide fleet management and advise on vehicle procurement. Ensure vehicle safety, security and live tracking. Oversee abnormal load transport in compliance with statutory requirements. Maintain robust import/export capabilities. Ensure full Proof of Delivery capability. Maintain strong industry network and role-player relationships. Customer and Supplier Service Manage service level agreements with customers and suppliers. Maintain compliance with statutory entities and government-related stakeholders. Foster internal communication across branches and divisions. Human Resources and Industrial Relations Manage operations staff and ensure alignment with company expectations. Ensure access to policies and procedures for all team members. Promote adherence to company code of conduct and disciplinary procedures. Administration Oversee daily operations reporting, KPIs, executive reports and presentations. Control and reduce operational expenses through cost-saving initiatives. Training and Development Ensure timely staff training, including mandatory and soft skills development. Customs Oversee clearing and forwarding operations ensuring compliance and efficiency. Ensure the customs department supports business functions effectively. Environment, Health and Safety Ensure compliance with OHS and company safety policies. Manage safety and security of cargo, equipment and staff. Enforce access control and PPE compliance. Decision-Making Take appropriate action within delegated authority limits. Key Performance Indicators Achieve targets outlined in annual individual KPI goal-setting forms. #J-18808-Ljbffr