2 Customer Training jobs in Benoni
Customer Support Agent Junior
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Job Description
What does a Customer Support Agent do?
A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Support Agent list:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Training Specialist
Posted today
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Job Description
Job Purpose:
The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee performance in warehousing and courier operations. This role ensures that employees are equipped with the necessary knowledge, technical skills, compliance awareness, and customer service standards to perform effectively, safely, and in line with company objectives.
Key Responsibilities:
Training Needs Analysis
- Conduct training needs assessments in collaboration with line managers and operations supervisors.
- Identify skills gaps in warehouse processes, courier operations, and compliance requirements.
- Recommend training solutions aligned to business priorities.
Training Design & Delivery
- Develop and update training materials, manuals, and SOPs specific to warehouse management, courier processes, safety, and customer service.
- Deliver induction programs for new employees and refresher training for existing staff.
- Implement blended learning solutions (classroom, e-learning, on-the-job training).
- Facilitate training on operational systems (e.g., WMS, parcel tracking, route optimization software).
Compliance & Safety
- Train staff on occupational health and safety, compliance with transport legislation, Systems training and company policies.
- Ensure training records meet audit and legal requirements.
- Support ISO and other compliance training initiatives.
Performance & Evaluation
- Monitor and evaluate training effectiveness through assessments, performance metrics, and employee feedback.
- Report on training outcomes and recommend continuous improvements.
- Maintain accurate training records and submit reports to management.
Stakeholder Engagement
- Partner with Operations Managers, Supervisors, and HR to align training initiatives with operational needs.
- Provide coaching and support to team leaders in driving employee development.
- Liaise with external training providers when necessary.
Key Competencies & Skills:
- Strong knowledge of warehouse and courier processes.
- Excellent facilitation, presentation, and communication skills.
- Ability to design and deliver engaging training programs.
- Strong understanding of compliance, safety, and operational standards.
- Proficiency in MS Office, Learning Management Systems (LMS), and training reporting tools.
- Analytical skills to measure training impact and ROI.
- Ability to work under pressure and manage multiple training schedules.
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