5 Customer Training jobs in Benoni

Our client is a leading global supplier of automation technology and technical education solutions.

We are seeking a dynamic and results-driven Automation Skills Consultant. The ideal candidate will possess a strong background in automation technology, coupled with excellent communication and sales skills. You will be responsible for selling training solutions to a diverse range of industries and identifying skills gaps within client organizations.

Responsibilities:

• Collaborate with clients to understand their automation training needs and objectives.
• Utilize industry knowledge and expertise to identify skills gaps within client organizations.
• Develop customized training solutions tailored to address specific skill gaps and meet client requirements.
• Present and demonstrate the client’s training solutions to potential clients, effectively articulating the value proposition.
• Build and maintain strong relationships with clients, acting as a trusted advisor on automation training and skills development.
• Work closely with internal teams, including Sales, Marketing, and Technical Support, to ensure seamless delivery of training solutions.
• Keep abreast of industry trends and emerging technologies to continuously enhance knowledge and expertise.
• Meet or exceed sales targets and contribute to the overall growth and success of the client’s Training Solutions Division.

Qualifications:

• Degree (BTech/BEng/BScEng) in Electrical/Mechanical/Mechatronic/Industrial Engineering or equivalent tertiary qualification.
• Additional Commercial/Supply Chain Management qualification will be advantageous.

Experience:

• Minimum 4 years technical industrial experience in Plant Maintenance, Engineering or Operations.
• Minimum 2 years Industrial Solutions Sales/Consulting experience.

Overview

The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee performance in warehousing and courier operations. This role ensures that employees are equipped with the necessary knowledge, technical skills, compliance awareness, and customer service standards to perform effectively, safely, and in line with company objectives.

• Training Needs Analysis
  • Conduct training needs assessments in collaboration with line managers and operations supervisors.
  • Identify skills gaps in warehouse processes, courier operations, and compliance requirements.
  • Recommend training solutions aligned to business priorities.
• Training Design & Delivery
  • Develop and update training materials, manuals, and SOPs specific to warehouse management, courier processes, safety, and customer service.
  • Deliver induction programs for new employees and refresher training for existing staff.
  • Implement blended learning solutions (classroom, e-learning, on-the-job training).
  • Facilitate training on operational systems (e.g., WMS, parcel tracking, route optimization software).
• Compliance & Safety
  • Train staff on occupational health and safety, compliance with transport legislation, systems training and company policies.
  • Ensure training records meet audit and legal requirements.
  • Support ISO and other compliance training initiatives.
• Performance & Evaluation
  • Monitor and evaluate training effectiveness through assessments, performance metrics, and employee feedback.
  • Report on training outcomes and recommend continuous improvements.
  • Maintain accurate training records and submit reports to management.
• Stakeholder Engagement
  • Partner with Operations Managers, Supervisors, and HR to align training initiatives with operational needs.
  • Provide coaching and support to team leaders in driving employee development.
  • Liaise with external training providers when necessary.

• Strong knowledge of warehouse and courier processes.
• Excellent facilitation, presentation, and communication skills.
• Ability to design and deliver engaging training programs.
• Strong understanding of compliance, safety, and operational standards.
• Proficiency in MS Office, Learning Management Systems (LMS), and training reporting tools.
• Analytical skills to measure training impact and ROI.
• Ability to work under pressure and manage multiple training schedules.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources, Distribution, and Training
• Industries: Retail, Human Resources Services, and Warehousing and Storage

Job Purpose:

The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee performance in warehousing and courier operations. This role ensures that employees are equipped with the necessary knowledge, technical skills, compliance awareness, and customer service standards to perform effectively, safely, and in line with company objectives.

Key Responsibilities:

Training Needs Analysis

• Conduct training needs assessments in collaboration with line managers and operations supervisors.
• Identify skills gaps in warehouse processes, courier operations, and compliance requirements.
• Recommend training solutions aligned to business priorities.

Training Design & Delivery

• Develop and update training materials, manuals, and SOPs specific to warehouse management, courier processes, safety, and customer service.
• Deliver induction programs for new employees and refresher training for existing staff.
• Implement blended learning solutions (classroom, e-learning, on-the-job training).
• Facilitate training on operational systems (e.g., WMS, parcel tracking, route optimization software).

Compliance & Safety

• Train staff on occupational health and safety, compliance with transport legislation, Systems training and company policies.
• Ensure training records meet audit and legal requirements.
• Support ISO and other compliance training initiatives.

Performance & Evaluation

• Monitor and evaluate training effectiveness through assessments, performance metrics, and employee feedback.
• Report on training outcomes and recommend continuous improvements.
• Maintain accurate training records and submit reports to management.

Stakeholder Engagement

• Partner with Operations Managers, Supervisors, and HR to align training initiatives with operational needs.
• Provide coaching and support to team leaders in driving employee development.
• Liaise with external training providers when necessary.

Key Competencies & Skills:

• Strong knowledge of warehouse and courier processes.
• Excellent facilitation, presentation, and communication skills.
• Ability to design and deliver engaging training programs.
• Strong understanding of compliance, safety, and operational standards.
• Proficiency in MS Office, Learning Management Systems (LMS), and training reporting tools.
• Analytical skills to measure training impact and ROI.
• Ability to work under pressure and manage multiple training schedules.