146 Customer Training jobs in South Africa
Customer Service Systems and Training Specialist
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About Us
Step into the wild world of OneDayOnly - South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL.
We're not fussy - if the price is right and the quality checks out, we're selling it. That makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can say "add to cart". So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party
About You
We believe the secret to great customer experience lies in the perfect blend of people, systems, and processes. As we step into the future with Zendesk Enterprise and AI-powered tools, we're looking for someone special to lead the transformation and ensure our team is skilled, supported, and ready to scale.
You will take full ownership of our Zendesk environment, including leading the Enterprise upgrade, AI Co-Pilot rollout and optimising system usage to drive efficiency and exceptional customer service. Alongside this, you'll head up systems training and development for the Customer Service team - onboarding, coaching, and empowering them to thrive in a tech-enabled, fast-paced support environment. From workflows to widgets, triggers to ticketing, and macros to AI tools - you'll play a critical role in shaping the efficiency and effectiveness of our customer service systems.
Key Responsibilities
- Lead the transition to Zendesk Enterprise Suite, overseeing configuration, user permissions, and feature enablement.
- Roll out AI Co-Pilot and drive the adoption and optimisation of AI features (bots, macros, predictive analytics, etc).
- Build and maintain efficient workflows, automations, SLAs, triggers, views, macros, and dashboards.
- Collaborate with CS leadership to align Zendesk configuration with team structure and operational goals.
- Monitor performance, flag inefficiencies, and proactively recommend and
- implement system improvements that boost productivity and customer satisfaction
- Keep up with the latest Zendesk updates, features, and best practices, and proactively identify opportunities to enhance workflows, improve system efficiency, and introduce relevant innovations.
- Support and manage any third-party integrations or API-based solutions that enhance Zendesk functionality.
- Design and deliver structured onboarding and continuous training across Zendesk tools, dashboards, and reporting, AI features and how to use them effectively, SOPs, internal tools, escalation protocols, and customer experience best practices
- Maintain a robust knowledge base, training library, SOP documentation, and self-help tools
- Conduct skills gap analyses, assessments, and refresher training to ensure ongoing proficiency
- Drive a culture of learning and improvement, championing innovation and customer-centric thinking
- Build and maintain dashboards - assisting the Customer Service leadership team to track and analyse training effectiveness, KPIs, trends, as well as generate reports to support operational decision-making.
- Provide regular insights to management on Zendesk usage, training progress, and opportunities for optimisation.
- Manage and maintain our online Help Centre through Zendesk Guide - ensuring content is accurate, relevant, and user-friendly.
- Ensure data integrity, user security, and system compliance.
- Collaborate with the IT department to resolve technical issues affecting the Customer Service team, log IT support tickets for onboarding and offboarding, and advocate for tools or upgrades that enhance team productivity.
Experience and Qualifications
- Minimum 2 years of hands-on Zendesk administration experience, ideally in a high-volume support environment.
- A strong foundation in customer service workflows, with experience in contact centres or e-commerce environments.
- Proven experience administering Zendesk, ideally in a high-volume support environment.
- Strong understanding of Zendesk's capabilities, including Support, Guide, AI features, automations, triggers, and reporting.
- Comfortable navigating system integrations, APIs, and third-party apps within the Zendesk ecosystem.
- Working knowledge of AI in CX platforms and enthusiasm to stay ahead of the curve.
- Analytical mindset with the ability to translate operational challenges into scalable solutions.
- Excellent facilitation, communication and documentation skills.
- Proven experience delivering technical training (systems, tools),
- Strong project management and change enablement capabilities.
- Experience with other support tools and CRMs (e.g. Asana, Zapier)
- Experience with Google Workspace
- A related qualification or certification (Zendesk Admin, Training, CX) is a plus.
What You'll Love
- Leading a high-impact transformation in how we serve our customers.
- Playing at the intersection of tech and people.
- Collaborating with a passionate, engaged team.
- Being the go-to person for Zendesk and training excellence.
- Shaping a smart, scalable support function for the future.
Ready to Apply?
If you're excited about improving systems, optimising workflows, and helping teams do their best work with smart tools, we'd love to hear from you
Customer Success Consultant: Onboarding and Training
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WeconnectU, the market leader in property management software, is looking for a Training and Migration Consultant to join our fast-growing team.
We've built the most advanced Body Corporate and HOA management software on the market – a single solution that integrates every function of property management and accounting. As part of the team, you'll play a key role in helping new clients get started, guiding them through both the data migration process and hands-on system training.
You'll also be advising clients on best-practice SOPs, so we're looking for someone who's comfortable with both systems and people.
Key Responsibilities:
- Collaborate with the migration team to define data needs and format client data for upload.
- Assist with data preparation and migration.
- Create and manage custom training plans for clients.
- Monitor training progress and ensure full client support.
- Coordinate training completion and communicate feedback.
- Conduct system training and offer ongoing user support.
- Bachelor's in Accounting or 5+ years bookkeeping experience. (Advantage)
- Proficient in Word, Outlook, PowerPoint; intermediate Excel.
- Training/consulting and customer service experience is a plus.
- Strong communication & interpersonal skills (bilingual preferred).
- Ability to explain financial concepts to non-financial users.
- Organised and able to manage timelines and onboarding goals.
- Professional representation of the company during training and migration.
Entry-level Customer Service Care Consultant(Training Offered)
Posted 5 days ago
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Over the course of training, participants will:
Receive Comprehensive Training: Learn essential marketing strategies, digital tools, and business management techniques from industry experts.Gain Practical Experience: Work on real-world projects and campaigns, applying your skills in a supportive and innovative environment.
Travel and Network: Participate in industry events and travel opportunities to build valuable connections and expand your professional network. Develop Business Acumen: Get practical insights into running a marketing company, from client acquisition to financial management.
The candidate should be well spoken,self-driven,passionate,good communication skills,interpersonal skills,energetic, and willing to work in a team environment.
Entry-level Customer Service Care Consultant(Training Offered)
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We are looking for a young hardworking and ambitious individual to offer customer care at selected retail stores under our company. NO EXPIRIENCE NEEDED the potential candidate will be given intense management training and couching. Through our dynamic training program, you will gain hands-on experience, network with industry professionals, and embark on exciting travel opportunities—all while developing the expertise to launch your own marketing business. Over the course of training, participants will: Receive Comprehensive Training: Learn essential marketing strategies, digital tools, and business management techniques from industry experts.Gain Practical Experience: Work on real-world projects and campaigns, applying your skills in a supportive and innovative environment. Travel and Network: Participate in industry events and travel opportunities to build valuable connections and expand your professional network. Develop Business Acumen: Get practical insights into running a marketing company, from client acquisition to financial management. The candidate should be well spoken,self-driven,passionate,good communication skills,interpersonal skills,energetic, and willing to work in a team environment.
Customer Support
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Customer Support & Marketing Intern
Location: Cape Town,
Remote Option
Duration: 6 months, with potential for extension
Type: Internship
Compensation: TBD
About the Role
We're looking for an enthusiastic and motivated Customer Support & Marketing Intern to join our team.
This role combines customer service through WhatsApp with marketing and promotional outreach to help strengthen relationships with our customers and grow the business.
You'll gain hands-on experience in both customer communication and digital marketing, working closely with our team to provide excellent support and engaging campaigns.
Key Responsibilities
• Manage and respond to WhatsApp messages and calls from customers promptly and professionally.
• Provide accurate information about products, promotions, and services.
• Maintain a friendly, helpful, and brand-aligned communication style.
• Assist in creating and sending weekly WhatsApp promotions and special offers.
• Help run WhatsApp ad campaigns (click-to-chat) and track engagement.
• Collect and record customer feedback to improve service and promotions.
• Collaborate with the marketing team on strategies to increase customer engagement and satisfaction.
Qualifications
• Currently pursuing or recently completed a degree/diploma in Marketing, Communications, Business, or a related field.
• Strong communication and interpersonal skills.
• Familiarity with WhatsApp Business and social media marketing tools.
• Organized, reliable, and detail-oriented.
• Ability to multitask and work independently.
• Positive attitude and eagerness to learn.
What We Offer
• Real-world experience in customer service and digital marketing.
• Training and mentorship from experienced professionals.
• Opportunities for creativity, learning, and growth within the company.
• Potential for a full-time role based on performance.
How to Apply
Send your CV/resume and a short message about why you'd be a great fit for this internship to: or Easy Apply right here on Linkedin
NB: If you don't meet the requirements but still want to give yourself that chance, please send over your cv, we are just humans.
Good luck
Customer Support
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Wonderful new graduate opportunity with an AI company in the UK. You'll be the Customer Support & Growth Associate for this growing business.
100% remote (you'll need to have wifi and good connectivity)
R20k - R25k depending on your degree and work experience
Working with two incredible tech guys who grown and solid previous tech businesses
You'll be:
Providing customer support
Dealing with client subscriptions
Overseeing client queries and accounts
Doing research
Supporting with content
You'll need:
Degree educated in SA
Ideally some work experience or an internship would be useful
Interest in AI + technology
Able to work independently with lots of autonomy
FOLLOW @HONORSEARCH Linkedin for all new roles as they come in
Customer Support
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Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.
To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.
To keep exceeding our customers' varied needs, our Kimberley store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.
The individual best suited to this role will be required to:
- Provide in-store exceptional customer service.
- Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
- Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
- Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
- Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
- Carry out all required tasks efficiently, maintaining accuracy with urgency.
- Follow up, follow through and fulfil your commitments, always.
In line with Jonsson Workwear's commitment to employment equity, applications from candidates from designated groups, as well as candidates with disabilities, are encouraged.
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Customer Support
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Cape Town, South Africa
Working Pattern:
Welcome to Virgin Bet, where innovation meets excitement in the heart of Cape Town As a proud member of the LiveScore Group, Virgin Bet is on an exhilarating journey to redefine the world of online betting. With our new office opening in Cape Town, we're excited to expand our vibrant team and bring our exceptional services to new heights.
Virgin Bet thrives on providing an unparalleled betting experience that combines cutting-edge technology with a passion for sports. Our culture is built on collaboration, creativity, and diversity, fostering an environment where every employee can make their mark while enjoying the thrill of the game. Join us as we embrace the dynamic spirit of Cape Town and contribute to a brand that pushes boundaries and champions innovation.
If you're ready to embark on an adventure with us, we can't wait to meet you and see how you can help us shape the future of Virgin Bet
The Role
As a CS/PPT Team Lead, you will be responsible for leading and developing a team to deliver excellent customer service while ensuring compliance with critical, high-risk operational procedures related to safer gambling. You will get the best out of people, understand team dynamics, and enhance your team's knowledge of the business to protect both our customers and the company. This role is pivotal in driving our commitment to customer satisfaction and responsible gaming.
Key Responsibilities
- Take ownership and responsibility for leading excellent service and the delivery of department KPIs.
- Ensure the effective delivery of player protection processes and compliance with internal Responsible Gambling and National Gambling Board policies and procedures.
- Develop your team to understand the importance of both customer service and meeting KPIs.
- Analyse and resolve deficiencies, identifying trends and recommending continuous improvements to the service offered to our players.
- Lead by example and take accountability for all aspects of people management, including personal development and absence management.
- Foster an atmosphere of trust and open dialogue, providing support and coaching to your team.
- Build strong relationships and work collaboratively with key stakeholders.
- Handle multiple tasks concurrently, supporting the implementation of new services, products, and initiatives.
- Advise the team of trends in player's behaviours and other demographic information to enhance their understanding of impact.
- Be creative in recruitment to find the right people for the business and the team.
Key Skills and Experience
- Experience in managing, leading, and developing a successful team.
- Good IT skills, including experience using CRM systems.
- Knowledge and understanding of the competitive landscape, including experience with online gambling and responsible gaming regulations.
- Ability to drive a team forward in terms of goals and cultural change.
- Provide feedback, mentoring, and coaching, as well as reward and recognition.
- Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
- Demonstrates sound and well-reasoned judgement when applying decision-making.
- Able to manage competing priorities whilst ensuring performance targets are met.
- A desire for continuous improvement of processes, reporting, and the tools we use.
- Excellent organisational, planning, and time management skills.
What can we offer?
- Discretionary Company Performance bonus
- Discovery Medical Aid
- Thursday drinks in the office and regular socials
Customer Support
Posted 22 days ago
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The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.
Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.
Key Responsibilities:
● Be an owner advocate.
● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.
● Ensure all communications related to assigned portfolio/market is responded within a timely fashion
o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.
o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.
o Internal communications: actively monitoring Slack & Internal Emails to respond within
▪ 2 minutes for urgent items
▪ 30 minutes for non-urgent items
▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.
● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.
● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.
● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.
● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.
● Manage and develop performance of direct reports.
● Actively communicate with internal team members and cultivate resources to support owner success.
● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.
● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.
● Stay aware of company goals and strategies to ensure projects align with business priorities.
● Provide creative insights and solutions to address client/organizational challenges.
● Perform additional duties as assigned.
OH&S:
● Actively participate and contribute with the improvement of company procedures and processes.
● Follow all procedures and guidelines and applicable law and regulations.
● Promote a professional and cooperative working environment, based on mutual respect and trust.
● Promote safe behaviour in the workplace.
Customer Support Specialist
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Join a cutting-edge UK-based platform revolutionising the commercial property rental market — think Airbnb, but for office spaces, studios, retail pop-ups, and more. As a Customer Support Specialist, you'll play a critical role in ensuring seamless experiences for both hosts and renters by handling inquiries, resolving platform issues, and offering technical support when needed.
This fully remote role is ideal for a solution-oriented professional with a strong technical support background and a passion for helping users navigate digital platforms with ease.
Key Responsibilities:- Provide responsive, friendly, and technically informed support via email, chat, and occasional phone calls.
- Troubleshoot complex platform-related issues, such as booking errors, calendar sync problems, or payment processing faults.
- Support both commercial property hosts and business renters with account management, listing updates, and system navigation.
- Work cross-functionally with product, operations, and technical teams to escalate and resolve bugs or platform limitations.
- Document recurring issues and contribute to FAQs, help articles, and internal troubleshooting guides.
- Maintain accurate CRM records and prioritise support tickets to meet response time SLAs.
- Uphold the company's customer-first approach in every interaction, ensuring satisfaction and loyalty.
- 3–5 years of experience in a customer support or technical support role, preferably within a digital marketplace, SaaS, or e-commerce environment.
- Demonstrated ability to resolve complex platform or software-related issues with minimal supervision.
- Experience using support tools such as Zendesk, Intercom, Gorgias, or Freshdesk.
- Familiarity with online marketplaces or booking platforms is highly advantageous.
- Excellent English communication skills – clear, empathetic, and professional.
- Self-starter mindset with strong organisational skills and attention to detail.
Home office setup including:
Reliable high-speed internet
- A functioning laptop or desktop computer
- Quiet, dedicated workspace