49 Customer Training jobs in South Africa

We are looking for a Customer Enablement & Training Specialist to help enterprise marketing teams successfully adopt a modern workflow and automation platform. This role combines training, onboarding, and marketing operations .

You will guide new customers through onboarding, run client training sessions and cohort programs, and build playbooks that make adoption simple and repeatable. The ideal candidate is a natural teacher and enabler who enjoys helping marketing teams master technical workflows and use them to drive real business outcomes.

• Deliver training sessions, onboarding programs, and cohort-based workshops for enterprise clients.

• Own customer onboarding from first login to full adoption.

• Translate technical workflows into simple, actionable steps for marketing and content teams.

• Build and maintain enablement playbooks to scale customer success.

• Support inbound marketing operations, including CRM workflows, campaign automation, and reporting (HubSpot or similar).

• Partner with marketing and content teams on SEO and content enablement projects .

• 2+ years in marketing operations, customer success, or product enablement , ideally within SaaS or agencies.

• Hands-on experience with HubSpot or other CRM/marketing automation platforms .

• Proven experience running client-facing training sessions, onboarding, or workshops .

• Strong foundation in SEO and content creation .

• Proficiency in SQL and Python (must be able to use both in workflows and training contexts).

• Excellent communication skills with the ability to explain technical concepts to non-technical audiences.

• A teacher/educator mindset who enjoys enabling others and building scalable processes.

• Work directly with enterprise marketing teams at well-known global companies.

• Develop high-demand skills in AI-driven workflow automation .

• Be part of a fast-scaling technology company with strong market fit and funding.

• Play a central role in helping modern marketers adopt cutting-edge technology.

We are looking for a knowledgeable, professional, and personable Customer Service Training Specialist to join our team! The ideal fit for the role will have a strong customer service background with knowledge of various techniques to implement effective training for our team. The key focus of the position is to work with new and existing team members to train them on the fundamentals of good customer service, ensuring excellent service levels are maintained.

Learning & Development

• Conduct training needs analysis
• Develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant
• Create, schedule and deliver training programmes focused on learning methods and based on employee needs, business priorities and best practice
• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners
• Provide technical support and expertise through query resolution in support of the business in overall development of employees
• Provide support with regard to new projects and technology
• Design learning material by applying innovative techniques and best practices for effective delivery of content
• Design and maintain functional and technical learning programme content and assessments
• Design e-learning material (storyboards)
• Design infographics, graphics, presentations and other
• Develop e- Learning material to meet the defined and intended outcome of the training and suggest further action (i.e. observations)
• Align learning material to meet best practices for learning
• Develop programme content in line with quality standards for quality implementation purposes
• Upload and test signed-off learning material on the LMS
• Ensure learner understanding of material/subject matter by designing and developing assessment tools (pre and post) to assess strengths and developmental areas
• Advise leadership on development issues based on the outcome of the assessments and provide reports to business on development gaps and completion rates
• Ensure that assessments meet the agreed quality standards

Project Management

• Initiate requested project by arranging and conducting kick-off meetings with relevant business units
• Conduct needs assessments on training needs as required/identified by business by asking relevant questions, why, how, what etc.)
• Consult with business areas to agree on reasonable and achievable deadlines
• Facilitate joint analysis and design sessions, conduct business interviews and other information gathering techniques in order to determine learning material requirements
• Develop and present a Customer Service training proposal and plan based on the needs assessment and make sound recommendations/provide effective and quality solutions to meet the identified need
• Implement training and development plans
• Plan and implement learning programmes
• Coordinate resources associated with the design, development, testing and implementation phases of course content to ensure quality deliverables
• Ensure that all proposals, training material, project milestones are signed off by the HR Director
• Monitor achievement of project deliverables on a weekly basis and report on project status to the HR Manager/HR Director
• Escalate any unresolvable queries/issues/challenges to the HR Manager/HR Director

C apacity Building

• Discuss and explain feedback to the relevant business units to improve the overall quality of service.
• Map the need for training and refresher programs to be initiated
• Design capacity development interventions in collaboration with business units and coordinate the implementation of learning programs and coaching activities to address areas of development.
• Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
• In liaison with the Business Unit Managers and Talent Management teams, contribute to the implementation and management of employee development and talent management initiatives to address performance gaps related to capacity/knowledge gaps among employees.
• Prepare and analyze Performance Improvement reports for the Management team to review.
• Utilize reports on performance results for the development of action plans for agents.
• Provide feedback and input into enhancements of processes, training and systems based on trends.
• Fostering a culture of results, innovation, and quality assurance within the organisation.

Work Collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

• Bachelor's degree in either Education, Training and Development, Human Resources, or a related field.
• 5 years’ experience as a Customer Service Training Specialist / similar role within financial services industry & Call Centre environment (Desirable).
li>Instructional Design experience and developing creative learning material. 
• Multi-media experience – videos, graphic designing.
li>Sound knowledge of Learning Management System

A position has become available in the Training department at the Cape Town Office, for a Training Technical Specialist. As a dynamic Training Technical Specialist, you will be responsible for designing, implementing, and delivering engaging training programs to enhance the skills and knowledge of our hospitality staff across our brands within your region. You will play a pivotal role in fostering a culture of excellence, ensuring our team consistently provides outstanding service to our franchise partners, enabling them to provide excellence of service to their guests and thereby improving their bottomline.

Responsibilities:

1. Anticipate, design and implement relevant, accurate, comprehensive, dynamic and interactive training materials, including presentations, manuals, and multimedia content in your training programs for various roles within our franchised restaurants, including franchisees, operators, management and front-of-house and back-of-house staff; across all our training channels.
2. Careful, insightful and development of training evaluations (tests / assessments / assignments) to measure the effectiveness of programs, demonstrate the developmental change in the individual and the environment they are from and make necessary improvements.
3. Deliver vibrant, exciting and personalised training facilitation sessions with the objective focussed on real, measurable development and value attribution to all attendees and the environments they return to. 
4. Ability to easily context switch between brands, using appropriate jargon and with the necessary understanding of the differing environments (this detail will be provided to the successful applicant).
5. Active role in monitoring, measuring and promoting the development of the people within the restaurants against our development programs
6. Stay updated on industry trends, best practices, and new technologies to continuously enhance training programs and methods.
7. Collaborate with brand and marketing leads to identify training gaps and tailor programs to meet specific needs.
8. Foster a positive learning environment that promotes continuous improvement and employee engagement.
9. Able to prepare and manage budget responsibilities and manage company assets with due care and diligence.
10. Dedicated to the planning process to ensure stakeholders needs are met, team alignment and collaboration
11. Experience in developing own training sales pipeline through deep understanding of needs of stakeholders, anticipating and adapting to their needs as required, always delivering demonstrable value.
12. Travel to assigned regions and hubs within South Africa.
13. Management Reporting, used to and comfortable with generating relevant and insightful management reports with analysis and insights.  Able to use data to propose change and new ways of improving training and facilitation.

Attributes:

• Passionate about the development of people.
• A love for facilitation and brining about human change.
• A positive and vibrant attitude.
• Adaptable to train across brand environments and nuances
• Strong sense of accountability and commitment to the team, restaurants and the people within them.
• Analytical and critical thinking to be able to prepare for personalisation and demonstrable value attribution from facilitated training sessions.
• Mature open mind, willing to self-reflect, evaluate and receive respectful feedback in order to constantly bring about improvement to training and facilitation.  At the same time able to give constructive feedback with respect and maturity.
• Detail orientated and comfortable with administration requirements of a training facilitator role.

Experience / Qualifications:

1. Bachelor’s degree in hospitality management, Education, relevant certifications in training or hospitality management or a related field would be advantageous

3. You will require a strong knowledge of hospitality operations, customer service, and industry best practices.

4. You will require excellent communication and interpersonal skills with the ability to engage and motivate diverse groups of individuals.

5. You are required to be tech-savvy, with proficiency in using multimedia tools; open to adapting and engaging with new technology to improve efficiency and digitisation of processes.  Experience with using / administering e-learning platforms is desirable.

6. Enthusiastic, energetic, and passionate about developing others in a fast-paced and dynamic environment.

7. Ability to adapt training methodologies to different learning styles, attendee needs and preferences.

The above vacancy exists at our Technical department, Kempton Park, reporting to the Technical Manager. Suitably qualified candidates who meet the requirements of this role are invited to apply for this vacancy.

The Technical Training Supervisor will be responsible for creating, executing, and supervising technical training programs, ensuring trainers possess necessary technical competence, providing technical support, and setting clear expectations. Key areas of responsibility for this role include but are not limited to:

1. Responsible for supervising, training and management of the technical training team (Train-the-Trainer);
2. Provide management on training quality and customer value: moderation of training, accident investigations, etc.;
3. Review of training interventions and training material;
4. Training Financial - revenue/cost budget customers on training product knowledge;
5. Responsible for change management and providing technical support;
6. Responsible for recruitment and development of staff.

1. Minimum of a Matric qualification;
2. Must have an Engineering Qualification with relevant ETDP certification (eg. Facilitation, Assessor, Moderator, Curriculum Design);
3. A post-graduate qualification in technical, skills development and human capital/professional qualifications will be advantageous;
4. Minimum of 3-5 years L&D and Technical training experience within gas/chemical or related industry;
5. Must have strong Supervisor capabilities, as well as strong research and analytical skills;
6. Must have experience in content development;
7. Must have strong administration skills;
8. Strong verbal and written communication skills is essential;
9. Must be computer literate and proficient in MS Office suite.

• To determine training needs for the business by consulting with business, scoping training needs, identifying value-add solutions, developing the programme and submitting for approval for implementation annually and as required
• To coordinate technical training by collaborating with relevant departments, identifying training needs, staying updated with industry best practice, developing training materials where relevant and scheduling and organizing training sessions as required
• To develop technical training proposals by conducting research, gathering insights from subject matter experts, incorporating solid technical knowledge and industry insights, understanding the specific technical needs and objectives and designing training proposals as required
• To educate customers on new products by collaborating with the Research and Design team, understanding product specifications and features, understanding product benefits and usage, developing training materials and delivering training and information sessions as required
• To support the achievement of customer and performance targets by planning and executing the required number of customer visits, testing schedules and other activities, identifying possible challenges, collaborating with stakeholders, identifying effective solutions and taking proactive measures to overcome obstacles as required

• Driver's License
• Proficiency in Microsoft Office and learning management systems (LMS)
• Matric / Grade 12 or equivalent
• ETDP Qualification
• 5 to 7 years of experience in the chemical plant operations
• Assessor or Moderator Qualification

Previously disadvantaged groups will be given preference including people living with disabilities.

Implement the Training Centre’s strategic plan and manage all aspects of the business to ensure profitability through increased sales, effective budget management, optimal allocation of resources, and cost-effective utilization. Develop and implement a sales and business development plan to expand the company’s client base, ensure its strong presence in the market, and achieve sales and growth targets.

Collaborate with relevant stakeholders to identify technical needs, assess requirements, and develop solutions to enhance operational efficiency. Build and maintain relationships with industry partners, educational institutions, and other stakeholders to enhance the Training Centre’s reputation and expand its trades, products, and services offering.

Provide leadership and support to the team to ensure the achievement of targets and the required outputs in line with the centre’s vision and mission. Drive continuous improvement in the Training Centre in conjunction with facilitators and team members and in alignment with industry requirements.

Manage risk within areas of responsibility and ensure compliance with applicable regulations and industry standards including compliance with applicable SETAs, NAMB, and QCTO requirements. Build and maintain long-term relationships with vendors and suppliers, and partner with key stakeholders to ensure improved efficiency and service delivery.

Stay up to date with industry best practices and conduct research to maintain expert knowledge on the industry, competitors, and best practices. Prepare relevant management reports and all sales, regulatory, and compliance submissions.

• A trade qualification such as Welding, Electrical, Millwright, or equivalent.
• A business-related qualification will be an advantage.
• A proven track record with a minimum of 5 years’ experience in managing a Technical Training Centre.
• Registration with the relevant SETAs.
• Comprehensive industry knowledge with in-depth understanding of the Sector Education and Training Authority (SETAs), National Artisan Moderation Body (NAMB), and Quality Council for Trades and Occupations (QCTO).
• A proven track record in achieving sales targets and profitably managing a Training Centre.
• Ability to manage complex, multi-workstream opportunities.

Our client is looking to attract an experienced, commercially astute Technical Training Centre Manager to manage its technical training centre in Springs, Ekurhuleni.

Purpose of the role: To drive the implementation of the Technical Training Centre strategy in collaboration with the company’s management to ensure that the centre is operating. To manage the Technical Training Centre’s operations and programmes to deliver industry-leading training and solutions resulting in gainful employment. Oversee the Technical Training Centre, ensuring regulatory compliance and growth. Continuous improvement within all areas of technical operations and embedding quality standards and best practice.