363 Customer Training jobs in South Africa

About the Role We are seeking a Customer Support & Training Specialist to join our team at 360 Degree Solutions. This entry-level role focuses on providing technical support and delivering training to our clients using our software solutions in the gym and security sectors. Key Responsibilities Serve as the first point of contact for technical support via phone and email. Troubleshoot and resolve client issues remotely. Deliver online training sessions to new and existing clients. Manage support tickets and update client data accurately. Communicate client feedback and suggest improvements to internal teams. Perform remote troubleshooting through diagnostic techniques and targeted questions Provide solutions to support requests Analyse client query by investigating the problem outlined Talk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on client's products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Manage and take ownership of the support process for all customer related issues Monitor and support ticket workflows Review, assign, reconcile and support the management of tickets throughout their lifecycle Record training video tutorials and create training manuals Why Join Us? Opportunity to build a career in tech support and client training. Work with innovative software solutions tailored for gyms and security businesses. Supportive team culture with growth potential. To apply, please send your CV quoting reference 360Support_Training to Required Skills and Experience 1 - 2 years experience in customer service or technical support (entry-level candidates with relevant internships or training considered). Comfort with computers, software applications, and remote troubleshooting. Microsoft Excel (pivot tables and data cleaning advantageous). Strong communication skills and customeroriented approach. Ability to explain technical information clearly. Personal Attributes Patient, friendly, and professional demeanor. Good problem solving skills and attention to detail. Willingness to learn and grow in a technical support environment.

We are looking for a knowledgeable, professional, and personable Customer Service Training Specialist to join our team! The ideal fit for the role will have a strong customer service background with knowledge of various techniques to implement effective training for our team. The key focus of the position is to work with new and existing team members to train them on the fundamentals of good customer service, ensuring excellent service levels are maintained.

Learning & Development

• Conduct training needs analysis


• Develop, compile and maintain training manuals, records and support materials as needs arise, ensuring that material remains current and relevant


• Create, schedule and deliver training programmes focused on learning methods and based on employee needs, business priorities and best practice


• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment of objectives as well as to assess learners


• Provide technical support and expertise through query resolution in support of the business in overall development of employees


• Provide support with regard to new projects and technology


• Design learning material by applying innovative techniques and best practices for effective delivery of content


• Design and maintain functional and technical learning programme content and assessments


• Design e-learning material (storyboards)


• Design infographics, graphics, presentations and other


• Develop e- Learning material to meet the defined and intended outcome of the training and suggest further action (i.e. observations)


• Align learning material to meet best practices for learning


• Develop programme content in line with quality standards for quality implementation purposes


• Upload and test signed-off learning material on the LMS


• Ensure learner understanding of material/subject matter by designing and developing assessment tools (pre and post) to assess strengths and developmental areas


• Advise leadership on development issues based on the outcome of the assessments and provide reports to business on development gaps and completion rates


• Ensure that assessments meet the agreed quality standards

Project Management

• Initiate requested project by arranging and conducting kick-off meetings with relevant business units


• Conduct needs assessments on training needs as required/identified by business by asking relevant questions, why, how, what etc.)


• Consult with business areas to agree on reasonable and achievable deadlines


• Facilitate joint analysis and design sessions, conduct business interviews and other information gathering techniques in order to determine learning material requirements


• Develop and present a Customer Service training proposal and plan based on the needs assessment and make sound recommendations/provide effective and quality solutions to meet the identified need


• Implement training and development plans


• Plan and implement learning programmes


• Coordinate resources associated with the design, development, testing and implementation phases of course content to ensure quality deliverables


• Ensure that all proposals, training material, project milestones are signed off by the HR Director


• Monitor achievement of project deliverables on a weekly basis and report on project status to the HR Manager/HR Director


• Escalate any unresolvable queries/issues/challenges to the HR Manager/HR Director

C apacity Building

• Discuss and explain feedback to the relevant business units to improve the overall quality of service.


• Map the need for training and refresher programs to be initiated


• Design capacity development interventions in collaboration with business units and coordinate the implementation of learning programs and coaching activities to address areas of development.


• Ensure targeted communication and capacity building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.


• In liaison with the Business Unit Managers and Talent Management teams, contribute to the implementation and management of employee development and talent management initiatives to address performance gaps related to capacity/knowledge gaps among employees.


• Prepare and analyze Performance Improvement reports for the Management team to review.


• Utilize reports on performance results for the development of action plans for agents.


• Provide feedback and input into enhancements of processes, training and systems based on trends.


• Fostering a culture of results, innovation, and quality assurance within the organisation.

Work Collaboratively

• Build a culture of respect and understanding across the organisation


• Recognise outcomes which resulted from effective collaboration between teams


• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation


• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained


• Demonstrate consistent application of internal procedures


• Plan and prioritise, demonstrating abilities to manage competing demands


• Demonstrate abilities to anticipate and manage change


• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

• Bachelor's degree in either Education, Training and Development, Human Resources, or a related field.


• 5 years’ experience as a Customer Service Training Specialist / similar role within financial services industry & Call Centre environment (Desirable).


• Instructional Design experience and developing creative learning material. 


• Multi-media experience – videos, graphic designing.


• Sound knowledge of Learning Management System

Customer Experience & Training Manager – Centurion.

Set and scale national service standards across a multi-site café/food retail environment. Lead a countrywide training and coaching function, turn customer feedback into measurable improvements, and embed a consistent, premium experience at every touchpoint.

Partner with operations, food safety, beverage and culinary teams to lift service satisfaction ratings, shrink complaint cycles, and build a recognisable service culture.

Salary: R55 000 to R60 000 per month.

Minimum Requirements:

• Degree / Diploma in Customer Service, HR / Learning and Development, Hospitality, Business, Operations.
• 5+ years in national training, customer experience, or service excellence roles within hospitality / retail / FMCG / service environments.
• Proven leadership of multi-level teams (±10+ people) and delivery through regional stakeholders.
• Strong track record designing, rolling out, and measuring training & customer experience programmes at scale.
• Solid understanding of SA labour/skills legislation (EEA, SDA, WSP/ATR, SDL) and compliance.
• Exceptional communication, coaching, and stakeholder management skills.
• Analytical, data-driven decision-maker; comfortable with LMS/online learning and customer experience/feedback tools.
• Valid driver’s licence and own vehicle – willingness for frequent national travel.

Duties and Responsibilities:

• Leadership & Team Enablement
  • Lead and develop a national team of trainers/specialists; set goals, rhythms, and standards.
  • Translate executive priorities into regional plans with clear deliverables and accountability.
  • Drive cross-functional alignment with operations, QA/food safety, beverage and culinary leads.
• Training & Capability Build
  • Own the national service curriculum: gap analysis, content design, SOPs, and updates.
  • Blend delivery methods (workshops, in-store coaching, digital/e-learning) for scale and consistency.
  • Coach managers/leaders to role-model service behaviours and embed standards in daily routines.
  • Ensure legislative and skills-development compliance across all learning activities.
• Customer Experience & Recovery
  • Run the centralised complaints/feedback process; ensure rapid resolution within SLAs.
  • Analyse trends to address root causes and convert insights into training or process changes.
  • Design service-recovery playbooks to protect loyalty and brand reputation.
• Service Excellence & Innovation
  • Implement audit/mystery shopper programmes and close the loop with targeted actions.
  • Launch recognition programmes tied to service KPIs to reinforce desired behaviours.
  • Benchmark against leading local/global standards and pilot at least 3 customer experience innovations annually.
• Reporting, Governance & Budget
  • Report to executive leadership on coverage, adoption, customer sentiment scores, service satisfaction ratings, complaint metrics, and ROI.
  • Manage the national customer experiences/training budget and optimise cost-to-impact.
  • Assure consistent rollout and sustainment across all formats and regions.

#J-18808-Ljbffr

A position has become available in the Training department at the Cape Town Office, for a Training Technical Specialist. As a dynamic Training Technical Specialist, you will be responsible for designing, implementing, and delivering engaging training programs to enhance the skills and knowledge of our hospitality staff across our brands within your region. You will play a pivotal role in fostering a culture of excellence, ensuring our team consistently provides outstanding service to our franchise partners, enabling them to provide excellence of service to their guests and thereby improving their bottomline.

Responsibilities:

1. Anticipate, design and implement relevant, accurate, comprehensive, dynamic and interactive training materials, including presentations, manuals, and multimedia content in your training programs for various roles within our franchised restaurants, including franchisees, operators, management and front-of-house and back-of-house staff; across all our training channels.


2. Careful, insightful and development of training evaluations (tests / assessments / assignments) to measure the effectiveness of programs, demonstrate the developmental change in the individual and the environment they are from and make necessary improvements.


3. Deliver vibrant, exciting and personalised training facilitation sessions with the objective focussed on real, measurable development and value attribution to all attendees and the environments they return to. 


4. Ability to easily context switch between brands, using appropriate jargon and with the necessary understanding of the differing environments (this detail will be provided to the successful applicant).


5. Active role in monitoring, measuring and promoting the development of the people within the restaurants against our development programs


6. Stay updated on industry trends, best practices, and new technologies to continuously enhance training programs and methods.


7. Collaborate with brand and marketing leads to identify training gaps and tailor programs to meet specific needs.


8. Foster a positive learning environment that promotes continuous improvement and employee engagement.


9. Able to prepare and manage budget responsibilities and manage company assets with due care and diligence.


10. Dedicated to the planning process to ensure stakeholders needs are met, team alignment and collaboration


11. Experience in developing own training sales pipeline through deep understanding of needs of stakeholders, anticipating and adapting to their needs as required, always delivering demonstrable value.


12. Travel to assigned regions and hubs within South Africa.


13. Management Reporting, used to and comfortable with generating relevant and insightful management reports with analysis and insights.  Able to use data to propose change and new ways of improving training and facilitation.

Attributes:

• Passionate about the development of people.


• A love for facilitation and brining about human change.


• A positive and vibrant attitude.


• Adaptable to train across brand environments and nuances


• Strong sense of accountability and commitment to the team, restaurants and the people within them.


• Analytical and critical thinking to be able to prepare for personalisation and demonstrable value attribution from facilitated training sessions.


• Mature open mind, willing to self-reflect, evaluate and receive respectful feedback in order to constantly bring about improvement to training and facilitation.  At the same time able to give constructive feedback with respect and maturity.


• Detail orientated and comfortable with administration requirements of a training facilitator role.

Experience / Qualifications:

1. Bachelor’s degree in hospitality management, Education, relevant certifications in training or hospitality management or a related field would be advantageous

2. Proven experience in designing and delivering training programs, preferably in the hospitality industry.

3. You will require a strong knowledge of hospitality operations, customer service, and industry best practices.

4. You will require excellent communication and interpersonal skills with the ability to engage and motivate diverse groups of individuals.

5. You are required to be tech-savvy, with proficiency in using multimedia tools; open to adapting and engaging with new technology to improve efficiency and digitisation of processes.  Experience with using / administering e-learning platforms is desirable.

6. Enthusiastic, energetic, and passionate about developing others in a fast-paced and dynamic environment.

7. Ability to adapt training methodologies to different learning styles, attendee needs and preferences.

Job Description

Job Title :

Technical Training Facilitator

Qualification :

N3 Certificate Diploma or equivalent NQF level qualification in Electronics Electrical Fire Safety Information Technology or a related technical field (preferred).

Relevant certifications in technical support training facilitation or fire safety systems are advantageous.

Minimum Requirements :

At least 2-3 years of experience in technical support or a similar technical role preferably in fire detection suppression or control equipment sector.

Experience designing delivering and assessing technical training programs.

Familiarity with fire safety industry standards particularly those relevant to fire detection and suppression systems will be advantageous.

Experience working with ISO 9001 : 2015 quality management systems is a plus.

Key Skills

Experience Working With Students,Communication skills,Classroom Experience,Data Collection,Adult Education,Meeting Facilitation,Calculus,LMS,Teaching,Training & Development,Exercise Planning,Remedy

Employment Type : Full-Time

Experience : years

Vacancy : 1

#J-18808-Ljbffr

We are currently looking for a Technical Training Officer to join a leader in the food manufacturing industry.

Requirements :

• National Diploma in Electrical Engineering or Mechanical Engineering
• Millwright Trade Test
• 10 – 15 years’ experience in the food manufacturing industry

Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.

#J-18808-Ljbffr

Technical Training Supervisor

The above vacancy exists at our Technical department, Kempton Park, reporting to the Technical Manager. Suitably qualified candidates who meet the requirements of this role are invited to apply for this vacancy.

Duties & Responsibilities

The Technical Training Supervisor will be responsible for creating, executing, and supervising technical training programs, ensuring trainers possess necessary technical competence, providing technical support, and setting clear expectations. Key areas of responsibility for this role include but are not limited to:

1. Responsible for supervising, training and management of the technical training team (Train-the-Trainer);
2. Provide management on training quality and customer value: moderation of training, accident investigations, etc.;
3. Review of training interventions and training material;
4. Training Financial - revenue/cost budget customers on training product knowledge;
5. Responsible for change management and providing technical support;
6. Responsible for recruitment and development of staff.

Desired Experience & Qualification

1. Minimum of a Matric qualification;
2. Must have an Engineering Qualification with relevant ETDP certification (eg. Facilitation, Assessor, Moderator, Curriculum Design);
3. A post-graduate qualification in technical, skills development and human capital/professional qualifications will be advantageous;
4. Minimum of 3-5 years L&D and Technical training experience within gas/chemical or related industry;
5. Must have strong Supervisor capabilities, as well as strong research and analytical skills;
6. Must have experience in content development;
7. Must have strong administration skills;
8. Strong verbal and written communication skills is essential;
9. Must be computer literate and proficient in MS Office suite.

#J-18808-Ljbffr

Job Description

Implement the Training Centre’s strategic plan and manage all aspects of the business to ensure profitability through increased sales, effective budget management, optimal allocation of resources, and cost-effective utilization. Develop and implement a sales and business development plan to expand the company’s client base, ensure its strong presence in the market, and achieve sales and growth targets.

Collaborate with relevant stakeholders to identify technical needs, assess requirements, and develop solutions to enhance operational efficiency. Build and maintain relationships with industry partners, educational institutions, and other stakeholders to enhance the Training Centre’s reputation and expand its trades, products, and services offering.

Provide leadership and support to the team to ensure the achievement of targets and the required outputs in line with the centre’s vision and mission. Drive continuous improvement in the Training Centre in conjunction with facilitators and team members and in alignment with industry requirements.

Manage risk within areas of responsibility and ensure compliance with applicable regulations and industry standards including compliance with applicable SETAs, NAMB, and QCTO requirements. Build and maintain long-term relationships with vendors and suppliers, and partner with key stakeholders to ensure improved efficiency and service delivery.

Stay up to date with industry best practices and conduct research to maintain expert knowledge on the industry, competitors, and best practices. Prepare relevant management reports and all sales, regulatory, and compliance submissions.

Minimum Requirements

• A trade qualification such as Welding, Electrical, Millwright, or equivalent.
• A business-related qualification will be an advantage.
• A proven track record with a minimum of 5 years’ experience in managing a Technical Training Centre.
• Registration with the relevant SETAs.
• Comprehensive industry knowledge with in-depth understanding of the Sector Education and Training Authority (SETAs), National Artisan Moderation Body (NAMB), and Quality Council for Trades and Occupations (QCTO).
• A proven track record in achieving sales targets and profitably managing a Training Centre.
• Ability to manage complex, multi-workstream opportunities.

Profile

Our client is looking to attract an experienced, commercially astute Technical Training Centre Manager to manage its technical training centre in Springs, Ekurhuleni.

Purpose of the role: To drive the implementation of the Technical Training Centre strategy in collaboration with the company’s management to ensure that the centre is operating. To manage the Technical Training Centre’s operations and programmes to deliver industry-leading training and solutions resulting in gainful employment. Oversee the Technical Training Centre, ensuring regulatory compliance and growth. Continuous improvement within all areas of technical operations and embedding quality standards and best practice.

#J-18808-Ljbffr

National Customer Experience & Training Manager (JB5607) Centurion, Gauteng (National travel) R 55 - 60 000 CTC per month Additional: Company cell, fuel allowance and provident fund Permanent Set and scale national service standards across a multi-site café/food retail environment. Lead a countrywide training and coaching function, turn customer feedback into measurable improvements, and embed a consistent, premium experience at every touchpoint. Partner with operations, food safety, beverage and culinary teams to lift service satisfaction ratings, shrink complaint cycles, and build a recognisable service culture. Minimum Requirements: Degree/Diploma in Customer Service, HR/Learning and Development, Hospitality, Business, Operations. 5 years in national training, customer experience, or service excellence roles within hospitality/retail/FMCG/service environments. Proven leadership of multi-level teams (±10 people) and delivery through regional stakeholders. Strong track record designing, rolling out, and measuring training & customer experience programmes at scale. Solid understanding of SA labour/skills legislation (EEA, SDA, WSP/ATR, SDL) and compliance. Exceptional communication, coaching, and stakeholder management skills. Analytical, data-driven decision-maker; comfortable with LMS/online learning and customer experience/feedback tools. Valid drivers licence and own vehicle - willingness for frequent national travel. Duties and Responsibilities: Leadership & Team Enablement Lead and develop a national team of trainers/specialists; set goals, rhythms, and standards. Translate executive priorities into regional plans with clear deliverables and accountability. Drive cross-functional alignment with operations, QA/food safety, beverage and culinary leads. Training & Capability Build Own the national service curriculum: gap analysis, content design, SOPs, and updates. Blend delivery methods (workshops, in-store coaching, digital/e-learning) for scale and consistency. Coach managers/leaders to role-model service behaviours and embed standards in daily routines. Ensure legislative and skills-development compliance across all learning activities. Customer Experience & Recovery Run the centralised complaints/feedback process; ensure rapid resolution within SLAs. Analyse trends to address root causes and convert insights into training or process changes. Design service-recovery playbooks to protect loyalty and brand reputation. Service Excellence & Innovation Implement audit/mystery shopper programmes and close the loop with targeted actions. Launch recognition programmes tied to service KPIs to reinforce desired behaviours. Benchmark against leading local/global standards and pilot at least 3 customer experience innovations annually. Reporting, Governance & Budget Report to executive leadership on coverage, adoption, customer sentiment scores, service satisfaction ratings, complaint metrics, and ROI. Manage the national customer experiences/training budget and optimise cost-to-impact. Assure consistent rollout and sustainment across all formats and regions. Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later. IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website. Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre-employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.