603 Client Support jobs in South Africa

Overall purpose of the role

To provide overall support to the Client Relations Manager and execute on the day-to-day tasks as required.

Key responsibilities

To support the Client Relations Managers in the delivery of client service excellence.

o Preparation of new business documents, agenda packs, etc.

o Distribution of electronic benefit statements and updating share-point accordingly

o Actively behave in a manner required to establish, maintain, and advance business and stakeholder relationships. Establishes and develop relationships with internal and external stakeholders to maintain client satisfaction.

o Assist clients to meet their obligations in terms of Section 13A by working through monthly unconfirmed lists

o Provide support to clients on Client portal for all transactions (contributions, claims, statements and reporting

o Member app/web – actively promote members to make use of the app/web

o Preparation of meeting agendas and reports and follow-up of action items

o Effective handling and managing of telephone and email queries

o Perform to a high standard and be prepared to develop in the role

o Undertake additional training as required to fulfil the role

o Actively participate in internal forums, training, and social events

o Assistance with requests for additional telephone lines, laptops, etc. which must be processed via the internal SRS system.

Qualifications and experience

• Matric Certification
• Relevant tertiary financial/investment qualification will be advantageous.
• Minimum of 3-5 years' experience in client services
• Minimum of 2- 5 years relevant experience in the Employee Benefits industry
• Good proficiency in Microsoft Office
• Needs to understand, write, and speak fluent English and Afrikaans.

Knowledge and skills

• Knowledge of legislation applicable to the retirement fund industry
• Previous retirement fund experience will be advantageous.
• Certificate of Proficiency will be advantageous.
• Knowledge of internal workflow systems and Client Portal will be advantageous.
• Proficiency in MS Office (Word, Excel, and Outlook)

Personal qualities

• Flexible and Adaptable - Rebounding from setbacks and adversity when facing difficult situations.
• Courage - Stepping up to address difficult issues, saying what needs to be said.
• Manages Complexity - Demonstrated ability and proven record to make complex decisions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned to organizational goals.

Core competencies

• Cultivates Innovation by creating new and better ways for the organization to be successful.
• Client Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment.

This position will be based in Stellenbosch.

As a key point of contact for networks and billers, this role provides support across various functions such as operations, business development, and sales. The position requires quick turnaround times, strong attention to detail, and a willingness to assist with diverse tasks impacting client and network relationships.

The ideal candidate has excellent time management skills, a proactive approach to resolving client issues, and the ability to multitask under pressure while maintaining professionalism and accuracy

Responsibilities will include:

• Managing existing client relationships, ensuring all needs and requirements are met promptly and professionally.
• Addressing client queries and acting as liaison between the banks, networks and billers.
• Operating various systems to investigate and resolve client queries efficiently.
• Monitor and escalate potential fraud risks in line with internal procedures.
• Handling all chargebacks received and gaining a comprehensive understanding of various types of queries to effectively manage any incoming tasks to support the team.
• Forwarding relevant documentation to the Accounts department for sign-off.
• Collaborate with internal teams to address client and bank-related issues.
• Handling all client interactions in a professional and respectful manner.

Minimum requirements:

• Matric required, a relevant tertiary qualification will be beneficial;
• 3 - 5 years' experience in a similar client service support role, ideally in an operations environment;
• Experience in the Financial Services industry with focus on the Payments industry is advantageous;
• Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots);
• Valid driver's license and reliable transport;
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

In line with the Pay@'s Employment Equity policy and requirements, preference will be given to suitably qualified persons from designated groups.

Please apply online at before 09:00 on 23 October 2025.

For general enquiries, contact our team at M3 Human Capital Management on

Please note that only shortlisted candidates are contacted. If you don't hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

Location: Paarden Eiland, Cape Town

Type: Full-time

Starting date: 15 October – 3 November

About Us

We are a dynamic new South African brokerage focused on creating a seamless, transparent, and client-first trading experience. As we grow, we are building a dedicated support team that values professionalism, efficiency, and genuine care for our clients.

The Role

We are looking for a Client Support Representative who is tech-savvy, reliable, and eager to help clients navigate our platform with confidence. You will be the first point of contact for clients — answering questions, resolving issues, and ensuring every interaction builds trust in the brand. You will manage the client onboarding process, verify documentation, and ensure compliance with company policies.

What You Will Do

• Respond to client queries via email, chat, and phone
• Guide clients through account setup and platform navigation
• Troubleshoot issues and escalate technical or compliance queries
• Maintain accurate records of all interactions in the CRM
• Guide new clients through the onboarding process and assist with account setup
• Review and approve client verification documents in line with compliance standards

What We're Looking For

• Excellent written and verbal communication skills (English essential; Afrikaans, Xhosa and Zulu beneficial)
• Strong attention to detail and ability to multitask
• Friendly, professional, and solution-oriented
• Basic understanding of trading, finance, or online brokerage platforms is a plus
• Prior experience in customer support, call centre, or fintech environment preferred
• Must be based in Cape Town
• Matric qualification minimum
• Ability to work rotational shifts and extra hours if required
• Thrive under pressure and meet all deadlines
• Quickly adapt to new integrated systems
• Work accurately and efficiently in a team-oriented environment
• Familiarity with trading platforms and systems

Why Join Us

• Opportunity to grow with a fast-moving brokerage
• Collaborative and supportive work environment
• Competitive salary and performance-based incentives
• Work alongside passionate and driven professionals

How to Apply

• Only Applications made through the above link will be considered

Job Types: Full-time, Permanent

Work Location: In person

Description
Client Support Specialist Arabic Speaking

What We're Looking For:

Meltwater is hiring an Arabic speaking Client Support Specialist based in Cape Town. We're searching for individuals like yourself to join our dynamic team and enhance our customer experience in the Premiums Support portfolio. As a Client Support Specialist, you will closely collaborate with the Customer Success Executive (CSE) and Sales to ensure customer requirements are fulfilled. You will advocate for innovation and best practice adoption, and leverage technology to address challenges.

Joining Meltwater means entering a space where you'll grow both personally and professionally. Our environment is all about helping you develop your talents, offering mentorship, and embracing inclusive leadership principles. You'll work alongside experienced colleagues and supportive leaders who are committed to guiding you.

Be part of our lively community, where we celebrate your unique contributions and encourage you to reach your full potential. Let's team up and dive into the world of client support, making a real difference together.

What You'll Do:

• Manage a portfolio of Enterprise Premium Support clients
• Handle day-to-day reactive requests by delegating tasks to Managed Services, Product Support, or addressing them directly as needed
• Responsible for overseeing the completion of the customer's scope of work
• Create "blueprints" for Searches and Dashboards, leveraging resources to address complex and specific client requirements effectively
• Monitors Enterprise support consumption within their portfolio and provides insights on key themes and challenges to the account Customer Success Executive and/or Program Manager as needed
• Work closely with the Customer Success Executive to continually enhance our enterprise support offerings through collaborative efforts
• Support Customer Success Executive in completing operational tasks necessary for software and/or service deliveries
• Identify workflow inefficiencies or out-of-scope requests, and support the Customer Success Executive in alignment among all stakeholders regarding the scope of Enterprise support

What You'll Bring:

• Bachelor's degree or higher in any field, accompanied by a minimum of 2 years' experience in business-to-business client support, preferably within the SaaS industry
• Excellent written and verbal communication skills in English and Arabic.
• Proficiency in at least one major business domain area (e.g., Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, Agency)
• Strong analytical skills enabling effective problem-solving in business contexts
• Demonstrated capability to communicate, present, and influence convincingly across all organizational levels, both internally and externally
• Cross-functional collaboration skills, adept at leveraging resources to prioritize customer satisfaction with a client-centric mindset
• Experience with large-scale enterprise implementations, understanding associated challenges and requirements
• Proficient in Boolean logic and data structuring methodologies
• Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 2 days a week.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Who We Are Looking For

The Client Support Administrator is responsible for delivering the best service experience (analyzes, troubleshoots, and finds resolutions) to Crisis24 customers. You will be responsible for the management and timely resolution of support requests that are logged and tracked via a ticket queue and/or through direct interaction with the client. This position will have tools available to troubleshoot and resolve the most common problems with the ability to escalate to other tiers for assistance.

The ideal candidate will possess strong interpersonal skills working in a collaborative environment across business units; being able to interface with both co-workers and external clients alike with utmost professionalism, and possess fluency in the English language.

An interest in worldwide events will be advantageous.

What You Will Work On

• Provides first-line support to Crisis24 clients in a timely and efficient manner
• Provides information, guidance, and/or navigation of Crisis24's client-facing systems and apps
• Troubleshoots issues using available tools, including Crisis24 applications and direct database access
• Resolves or escalates issues internally by approved escalation processes to the appropriate group
• Recognizes patterns and common issues and shares them with the team to enhance the team's progressive training and knowledge
• Documents efforts and resolutions in Crisis24's ticketing system
• Protects client confidentiality and Personally Identifiable Information (PII), adhering to applicable information security procedures and policies
• Required to work shifts in a 24/7/365 environment with shifts allocated at the company's discretion

Who You Will Work With

You will become a valued member of the Customer Services team within Crisis24's Customer Success division, reporting to the Customer Service Supervisor. In supporting Crisis24's global client base, you will be collaborating regularly with the wider company, including Global Intelligence, Account Management, Technical Operations, Implementations, and the Business Integration team.

What You Will Bring

• Minimum of 2 years' experience working in a client-facing role, with a preference for experience working with international clients
• Computer Proficiency: Microsoft Windows 10 and Office 365 applications
• Previous work or travel overseas may be an advantage
• Efficient troubleshooting and problem-solving skills. Applies critical thinking, the ability to skillfully analyze and evaluate
• Excellent communication skills. Ability to convey information and instructions, both verbally and in writing, confidently and concisely
• Attention to detail is a must
• Fluent in the English language - written and verbal
• Fluency and/or good command of French can be advantageous
• Ability to multitask, organize, and document.
• Self-starter. Proactive and able to find and complete meaningful tasks in the absence of client demand and without management directive
• Ability to collaborate effectively and work as part of a team, yet have the effectiveness to function when on one's own
• Strong initiative to improve skills; has intellectual curiosity with a desire to learn and understand
• Flexible and able to adapt to change
• Displays trust, loyalty, and integrity

This position is office-based. Successful candidates must be able to travel to and from the office independently to ensure they are on shift on time.

About the role:
The main functions of this role is to provide phone and web based support to our clients. The ideal person will be in possession of an IT qualification, have basic HTML and CSS skills and 5* customer service skills. This is a hybrid role that demands a self-equipped workstation with your own PC and a robust internet connection from home, while also necessitating weekly meetings at our office based in Westville. This is a 3 month's fixed term contract.

Core Responsibilities

• Client Support:
• Provide phone and web based contact with clients.
• Proactively contact assigned clients to build client relationships.
• Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.
• Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.
• Assist with building and updating of websites.
• Jivo Chat
• Traffic Controller (Tasking)
• Phone Management
• Pro-active calls made to the clients.
• Attend to emails and replies
• Provide training to staff and clients on in-house system
• Smart Manager App Support
• Administration - adding notices to system, logging of all activities as example for administration
• Load OEM Banners on the 1st of every month.
• Load Specials and Banners for clients.
• Member updates, changes and loading of new member profiles.
• Content Editing
• Change Blogs
• Collaboration with other teams
• Proactive content updates to client websites
• General:
• Assist the Team Supervisor with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.
• Time Management: Update daily time sheets and manage time when working on tasks
• Give fanatical attention to detail, when required.
• Key focus: keep customers happy.
• Uphold high levels of customer service.
• Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.
• Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.
• Focus on high-quality standards, balanced with consistent achievement
• Listen to the client's needs and work to satisfy them
• Deliver service in line with the client's expectations and follow up in good time to ensure client satisfaction: Daily 15:30 feedback session to clients, team members and other teams

Requirements

• Gr.12/School leaving certificate is a minimum requirement
• Information Technology Qualification is essential
• Basic HTML and CSS skills
• Strong IT skills
• 5* Customer Service skills is a minimum requirement
• Telesales experience is a bonus
• Excellent command of written and spoken English
• Show high attention to detail
• Strong organisational skills
• Teamwork and partnership
• Show personal commitment to the role and the company
• Dedicated to quality and client service
• Ability to solve problems and get results
• Self-management skills & ability to multi-task and manage stress effectively.
• Interpersonal skills

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're passionately dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialization. Therefore, we operate a hybrid working model with 3 days in-office and 2 days remotely. This role is based at our Cape Town Office.

Please note, this role will work to North American (EST) working hours, from 08:30 until 17:00 EST Monday-Friday.

POSITION SUMMARY:

As a Manager within our Client Support team, this individual will oversee a team of Support Analysts who are responsible for responding to and resolving customer inquiries involving MRI Software modules. Management of the team will include measuring the performance of Analysts against established benchmarks, ensuring all client interactions are handled in an efficient and quality focused manner, and providing coaching and feedback to improve Analyst performance. Managers may also participate in the development of strategic initiatives and will be accountable for the tactical implementation of those initiatives within their teams.

Responsibilities:

• Manage the performance of team against all established Client Support benchmarks and metrics

• Monitor phone and e-case queues to ensure calls are not being abandoned and all cases are responded to within established SLAs

• Provide coaching and constructive feedback to improve performance and enable your team to achieve all established goals & MBOs

• Participate in the escalation process including working with clients and other MRI departments to resolve client cases

• Conduct regularly scheduled team and one-on-one meetings with your direct reports to address analyst issues, provide updates regarding performance, and give direction regarding company and department policies and procedures

• Develop and implement tactical plans for achieving strategic initiatives

• Perform monthly case quality audits of direct reports

• May participate in the development of strategic initiatives to improve department efficiencies, processes, and enhance the Client Experience

• Evaluate and provide mid-year and end of year performance reviews for direct reports

• Assist in implementing training plans for direct reports and identify areas for analyst development

• Adhere to all established MRI Software policies and guidelines

• Performs other duties and responsibilities as assigned.

• Develop support knowledgebase documentation and articles.

Skills & Other Requirements:

• Excellent interpersonal and professional communication skills, both verbal and written

• Strong time management and organizational skills

• Proven ability to lead a team to achieve operational goals

• Ability to manage multiple tasks, while effectively focusing on priority issues

• Excellent problem solving, leadership, and coaching skills

• Ability to work as a member of a team and cross-functionally

Training & Experience:

• Bachelors Degree or other relevant combination of training and experience preferred

• Previous supervisory or management experience preferred

• Customer service experience preferred

• Inbound support centre experience preferred

We're obsessed with making this the best job you've ever had

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognize that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the

confidence gap

and

imposter syndrome

can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.

At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.

This position will be responsible for providing leadership to Client Support Team Leads and Specialists, building and maintaining strong relationships with Fortna clients, active monitoring of client systems and follow through of case resolution.

PRIMARY RESPONSIBILITIES INCLUDE:

Management

• Providing guidance to all associates within the department so they have the tools to do their jobs most effectively.
• Maintaining organization within the Client Support department to ensure the department runs most efficiently and effectively. Monitoring inbound call queue and email queue. Monitoring staff for optimal ASA.
• Keeping Client Support associates informed of information handed down from senior management.
• Ensuring that proper daily staffing is maintained regarding time-off and volume needs.
• Holding weekly meetings with the Client Support team to go over cases, and other topics needed to be discussed.
• Participating with potential new hire interviews.
• Coordinating internal project work with team and Manager of Client Support Services.
• Managing client education through training webinars.
• Maintaining a responsible financial structure of the Client Support team and expenditures.
• Managing staffing requirements and planned development based on future new and existing client growth.
• Strengthening relationships between departments.

Team Leadership

• Helping during critical client issues in keeping multiple departments engaged so a most efficient resolution can be obtained.
• Providing guidance to Team Leads and Client Support Specialists with new and existing cases to help bring them to an efficient resolution.
• Holding training sessions with associates to help them better understand existing and new technologies.

• Developing new processes as needed to keep Client Support ahead of the technology curve.

• Managing the transition from delivery to support with new and existing client projects.

Client Relationship

• Traveling to client sites when a Fortna Client Support presence is required.
• Keeping Client relationships in the forefront – maintaining contact with key client stakeholders.
• Reviewing year-end review report with clients to provide leadership on areas needing improvement and also commend on successes made.
• Providing clients with month end reviews of their cases for each month.

REQUIRED QUALIFICATIONS:

• Proven leadership skills
• Experience in handling client cases
• Detailed knowledge of the entire case process
• Proficiency with generating, reading and understanding reports.
• Exceptional communication skills (verbal & written).
• Ability to motivate and maintain a high level of team member engagement.
• Ability to multi-task efficiently.
• Proficient with all Fortna related applications (MS office, vpn clients, etc.).
• Have the ability to follow direction accurately and efficiently.
• Ability to work under stressful conditions and react appropriately.
• Detail oriented.

WORKING CONDITIONS: When duties are performed in a typical office environment, extended periods of sitting at a desk and viewing a computer screen will be required. Also required is the ability to talk and hear, in person and by telephone; use of hands to handle, feel, or operate standard office equipment; and ability to reach with hands and arms. Associates are frequently required to walk and stand. The noise level in this work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

When travelling to Client sites, essential requirements of this position may require physical presence in various environments and locations. Physical stamina may be required for prolonged standing, bending, stooping, and/or working in cramped quarters. Exposure to potentially dangerous tools and equipment amidst a variety of building materials is probable, as is occasional exposure to moving mechanical parts. The noise level in the work environment can vary from being relatively quiet, to moderate, to excessive. Safety shoes or boots may be required in certain situations. Additional safety clothing including gloves, hardhats, and devices to protect eyes, mouth, or hearing, will be worn as necessary.

This position description should not be considered all-inclusive.

The main functions of this role is to provide phone and web based support to our clients. The ideal person will be in possession of an IT qualification, have basic HTML and CSS skills and 5* customer service skills. This is a hybrid role that demands a self-equipped workstation with your own PC and a robust internet connection from home, while also necessitating weekly meetings at our office based in Westville. This is a 3 month's fixed term contract.

1. Client Support:

2. Provide phone and web based contact with clients.

3. Proactively contact assigned clients to build client relationships.
4. Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products.
5. Update web content and ensure it is fresh, relevant to the dealer and that spelling and grammar are correct.
6. Assist with building and updating of websites.
7. Jivo Chat
8. Traffic Controller (Tasking)
9. Phone Management
10. Pro-active calls made to the clients.
11. Attend to emails and replies
12. Provide training to staff and clients on in-house system
13. Smart Manager App Support
14. Administration - adding notices to system, logging of all activities as example for administration
15. Load OEM Banners on the 1st of every month.
16. Load Specials and Banners for clients.
17. Member updates, changes and loading of new member profiles.
18. Content Editing
19. Change Blogs
20. Collaboration with other teams

21. Proactive content updates to client websites

22. General:

23. Assist the Team Supervisor with any ad hoc requirements to ensure processes are streamlined and daily tasks are completed within their time frames.

24. Time Management: Update daily time sheets and manage time when working on tasks. ● Give fanatical attention to detail, when required.
25. Key focus: keep customers happy.
26. Uphold high levels of customer service.
27. Assist clients with stock and lead inquiries and action tasks to uphold high standards of customer service.
28. Build effective relationships with clients, suppliers and others outside the company, to further the achievement of business objectives.
29. Focus on high-quality standards, balanced with consistent achievement
30. Listen to the client's needs and work to satisfy them
31. Deliver service in line with the client's expectations and follow up in good time to ensure client satisfaction: Daily 15:30 feedback session to clients, team members and other teams.

• Gr.12/School leaving certificate is a minimum requirement
• Information Technology Qualification is essential
• Basic HTML and CSS skills
• Strong IT skills
• 5* Customer Service skills is a minimum requirement
• Telesales experience is a bonus
• Excellent command of written and spoken English
• Show high attention to detail
• Strong organisational skills
• Teamwork and partnership
• Show personal commitment to the role and the company
• Dedicated to quality and client service
• Ability to solve problems and get results
• Self-management skills & ability to multi-task and manage stress effectively.
• Interpersonal skills