295 Client Support jobs in South Africa

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

Our client, a leading payments service provider, has an exciting opportunity for a Client Support Specialist to fulfill various administrative and support duties within a fast-paced environment. As a key entry point of networks and billers, the role will provide support across various business development and sales functions. The role requires quick turnaround times and a willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail and a proactive approach to resolving client problems. In addition, the candidate can multitask well under pressure.

Responsibilities include:

• Onboarding of Billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance, know your Client (KYC) checks, and uploading all supporting documentation)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the Customer Relationship Manager where applicable
• Updating of biller details on the onboarding and integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documents to Accounts department for sign-off
• Assist with preparing Tender files according to company standards for tenders

Essential minimum qualifications, skills, and experience:

• 3-5 years experience in a similar customer support role
• Full understanding of the Microsoft Suite, specifically Excel (including formulas and pivots)
• Experience in the Financial Services industry with a focus on the payments industry is advantageous

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days, please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

We are looking for a dynamic client support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping clients set up their products and walking them through its features.

To ensure success as a client support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain complex product information in a helpful way.

• Responding to customer queries, complaints, and requests via phone, email, or chat.
• Assisting customers with product setup and resolving any technical issues they might experience.
• Informing customers about specialized product functionalities and features.
• Following up with customers to ensure that reported technical difficulties have been resolved.
• Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
• Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
• Analyzing customer feedback and advising management on areas of improvement.
• Maintaining client accounts and updating billing information as needed.

• A bachelor's degree in information technology, or a similar field.
• A minimum of two years' experience working as a client support specialist, or a similar role.
• Working knowledge of remote service tools and help desk software, such as ISL Online, SysAid, and freshservice.
• Excellent knowledge of customer relationship management best practices.
• Exceptional written and verbal communication skills.
• Solid analytical and problem-solving skills.
• Strong multitasking and organizational skills.

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Duties

• Lead, coach and manage the Client Support Specialists
• Drive continuous development and performance management of your team
• Be the Voice of the Customer (VoC): use data/feedback from customers, understand their pain points and implement workflow optimisations
• Be a Deel Ambassador and hands-on leader: when needed, act as point of escalation for difficult cases and work directly with customers and other internal stakeholders
• Support our daily operations oversight and ensuring adherence to departments OKRs/SLAs
• Manage scheduling, attendance and other administrative tasks as necessary

Requirements

• You have empathy and love for helping and coaching people
• You have minimum 2-3 years of experience managing customer support teams (Tech or FinTech environment is a plus) with more than 10 members
• Proven experience leading support teams in a high-growth and high-paced environment
• Strong analytical skills: You can turn data insights into projects that positively influence customer satisfaction (CSAT) with our product. You leverage data to improve, build and deprecate processes, making our customer journey seamless and efficient
• A problem solver: You lead by example and foster a ‘can do’ mentality in your team
• Preferably with Remote Work experience: You have managed and succeeded overseeing remote teams

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Reference: NWN00097-TSa-1

A leading secure payments solutions and aggregator based in Stellenbosch, Western Cape is looking to hire a meticulous, proactive Client Support Specialist to add to their team.
This is an on-site position, applicants based in Stellenbosch/Western Cape are encouraged to apply.

Your role purpose will be to fulfil various administrative and support duties within a fast-paced environment. You will also serve as a key entry point for networks and billers, providing support across various business development and sales functions. This role requires quick turnaround times and willingness to assist with various tasks impacting client relationships.

Other duties include but are not limited to:

• Onboarding billers, ensuring that workflow and system requirements are met (this includes completing documents, performing compliance and KYC checks, and uploading of all supporting information)
• Identify correct onboarding process for billers and direct accordingly
• Manage various portals and inboxes, ensuring compliance with specifications for applications
• Escalate any issues to the customer relations manager where necessary
• Update biller details on the Onboarding and Integration workflow system
• Perform compliance checks on billers requesting changes to their current profile
• Forward relevant documentation to Accounts department for sign-off
• Assist with preparing tender files according to the company standard for Tenders

• Relevant tertiary qualification in Finance/Accounting

• Minimum of 3 years in a similar role
• Experience in the Financial Services/ Payments industry is advantageous
• Stable internet connection to enable the role/perform standby duties
• Strong Advanced Excel skills (formulas and Pivots)
• Attention to detail
• Effective communication skills
• Organizational skills
• Team player
• Deadline driven
• Effectively works under pressure
• Valid Driver's license

R 24000 - R 3000

APPLY NOW!
If you are interested in this opportunity, please apply directly. Please only apply if this ad is relevant to your skill set. Should you not be contacted in 2 weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles/positions.

For more information, contact:
Tazlynn Sayago
Researcher: General and Junior Finance

INFUSE Johannesburg, Gauteng, South Africa

INFUSE Johannesburg, Gauteng, South Africa

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• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
  
  

• We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
• We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
• At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
• From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
  
  

• Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
• Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
• Maintain a high level of user satisfaction by delivering exceptional service and support.
• Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
• Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
• Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
  
  

• Minimum 2-3 years of experience in remote IT support or a similar role.
• Proficient in the administration of Windows 10/11 and macOS environments.
• Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
• Hands-on experience with Entra ID (former Azure Active Directory).
• Familiarity with the ITIL framework and a foundational understanding of networking concepts.
• Experience with Mobile Device Management (MDM) solutions is a plus.
• Knowledge of modern AI tools like ChatGPT is a plus.
  
  

• Outstanding collaboration and communication skills that foster teamwork across diverse groups.
• Proficient in written and spoken English (Advanced).
• Excellent analytical abilities with a keen attention to detail.
• Strong focus on user needs and a commitment to delivering quality service.
• Positive attitude, flexibility, and proactive approach to problem-solving.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
• Experience working within multinational teams is desirable.
  
  

• Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
• Days-off on US national holidays.
• Reduced Fridays during summer.

• Seniority level Not Applicable

• Employment type Contract

• Industries Food and Beverage Services

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• Remote
• Permanent
• Full Time
• Published: 1 day ago

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

200,000 - 450,000 R per year

Unleash your potential and join the team redefining the future of administration!

At SmartPA , we don’t just provide support – we transform it. Our mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting-edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we’re the engine behind smarter, more efficient operations. With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world. If you’re ready to challenge the status quo and create meaningful impact, we want to hear from you!

The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you’ll be the heartbeat of our business – delivering high-impact, tailored support to a key client account daily. In the role of Business Support Executive, you’ll play a pivotal role in providing bespoke solutions to a variety of stakeholders. You’ll tackle real challenges, establish meaningful relationships and make a tangible difference to client success.

• Work within our agile pod structure to deliver comprehensive and seamless support across a variety of tasks and projects for stakeholders.
• Contribute fresh, creative ideas to optimise processes, streamline workflows, and enhance service delivery.
• Partner with your team to ensure exceptional service delivery, meeting client needs and driving measurable results.

• Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client.
• Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable.
• Perform accurate data entry and reporting, ensuring all insights are actionable and timely.

• Identify inefficiencies and proactively recommend process improvements, helping us work smarter.
• Assist in creating workflows, automating repetitive tasks and embedding best practices across your client’s operations.

• Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations.
• Represent SmartPA’s values with authenticity, serving as a positive brand ambassador in every interaction.
• Collaborate across teams to ensure consistent quality and excellence in all deliverables.

• Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment.

We’re looking for someone who:

• Thrives in a dynamic, entrepreneurial environment where no two days are the same.
• Is passionate about redefining what it means to deliver world-class PA and admin support.
• Can manage their own time and workload effectively, delivering results with confidence.
• Brings enthusiasm, creativity, and positivity to their work.
• Enjoys contributing ideas to improve processes and drive business growth.

Your experience is key, but your attitude is what sets you apart.

• Proficiency in MS Office (especially Outlook, Word, and Excel).
• Proven experience in diary management, data handling and project coordination.
• A track record of meeting tight deadlines and juggling competing priorities.

• Familiarity with Google Suite, CRM platforms and booking systems.
• Background in office management, account management, or similar.
• Experience in process improvement and creating efficiencies.

Yes (however may be required to attend office in Johannesburg North in the future)

37.5 hours per week, Monday–Friday, aligned with UK time zones (including daylight savings adjustments), with core hours being 10:00-16:30.

At SmartPA, we believe in rewarding talent and supporting your growth:

• Competitive Salaries
• Yearly Bonuses based on company, department, and individual performance.
• Hybrid/Remote Work: Whether you prefer a hybrid model or require remote work due to your location, we’re open to discuss options that work for you!
• Flexitime Initiative: Work when you’re most productive (core hours: 10:00–16:30).
• 33 Days Holiday: Because rest fuels greatness.
• Growth Opportunities: Develop your skills, advance your career and grow with a company reshaping the industry.
• Enhanced Benefits: Unlock additional perks based on your loyalty and length of service.

At SmartPA we provide industry leading administrative and businesses support services to organisations across the globe. Through our knowledge and experience, we aim to teach the true value of EA and secretarial services as a fundamental support function in every business, providing access to the world’s largest talent pool, whilst raising standards and inspiring growth across our marketplace.

We offer a variety of opportunities to work with and within SmartPA from free training to becoming a fully fledged Partner. The Partnership provides a unique opportunity for Partners to run their own home based business, delivering SmartPA's world-class back office services.

Whether you want flexible working hours, increased income, better work-life balance or minimised childcare costs, SmartPA enables you to achieve your goals.

Thank you for your interest in SmartPA, please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to

Johannesburg, South Africa | Posted on 02/24/2025

We are looking for a motivated and ambitious Technical IT Sales Graduate to join our Johannesburg office. This role is the perfect opportunity to kick-start your career in IT, with hands-on experience, industry certifications, and mentorship from senior professionals.

As a Technical IT Sales Graduate, you will:

• Implement Business Applications – Assist in deploying, configuring, and customizing leading IT solutions for clients.
• Provide Client Support – Troubleshoot and resolve client requests related to software applications and IT infrastructure through the service desk.
• Engage with Clients – Communicate technical solutions clearly to both technical and non-technical users.
• Undergo Training & Certification – Receive structured training in leading IT and networking applications, gaining industry-recognized certifications.
• Collaborate with Senior Professionals – Work alongside industry experts on real-world projects to develop your technical and consulting skills.

What we offer:

• Hands-on experience in IT consulting and business application implementation.
• Training and certification in leading IT and networking technologies.
• Mentorship from senior industry leaders.
• A dynamic and growth-focused work environment.

If you’re eager to build a career in IT, gain real-world experience, and work with top professionals in the industry, we want to hear from you!

• Recent graduate with a Bachelor’s degree in IT, Computer Science, Information Systems, Finance, SCM or a related field.
• Passion for technology and a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication skills with the ability to engage with clients.
• Basic understanding of IT systems, networking, or business applications (advantageous but not required).