185 Customer Success Manager jobs in Johannesburg

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As a Customer Success Manager (CSM) , you are responsible for ensuring the success of a small portfolio of nCino's customers. Your role involves driving customer adoption and success by providing advice, usage/adoption recommendations, risk identification, and mitigation. The CSM will bring nCino's best ideas, innovations, and capabilities to their portfolio and align these with the customers' business goals, thereby driving greater value and executive alignment. The goal is to increase customer satisfaction, retention, and expand nCino's footprint within the institution.

As a trusted advisor and coach, you will be the post-sales success leader for your accounts, providing your customers with strategic guidance and change management skills. The ideal candidate should have application knowledge or IT expertise combined with exceptional customer management experience. You will work closely with the entire account team to strengthen relationships at all levels and address any issues impacting customer success. Maintaining strong working relationships with other nCino personnel in sales, services, engineering, marketing, and product management is essential to own the post-sale strategy.

Responsibilities

• Own ultimate responsibility for contract renewal and expansion success as the Success Program Leader.
• Ensure customers derive maximum value from their investment in nCino, utilizing all licenses, identifying new opportunities, and collaborating with sales teams to achieve growth through an Executive Business Review process.
• Manage assigned accounts in tandem with Sales Account Managers and Support Engineers to ensure customer success with the nCino Bank Operating System.
• Partner with the customer to establish a transformational Optimization Plan to meet business goals.
• Network effectively within the account from C-Level down to execute the Optimization Plan successfully.
• Develop a deep understanding of the customer’s business challenges and objectives to map nCino features to their needs.
• Identify risks to achieving business goals and develop mitigation plans.
• Serve as a customer advocate, promoting industry best practices and evolving nCino products and services.
• Build and maintain long-term relationships with stakeholders.
• Provide thought leadership on business transformation internally and externally.
• Support contract renewal processes to minimize attrition.
• Obtain at least two certifications within the first six months of employment.

Qualifications

Required:

• Bachelor’s degree and at least two years of relevant experience or equivalent combination of education and performance.
• Experience in account portfolio planning and prioritization.
• Effective advisory and coaching skills, especially around change management.
• Strong communication, interpersonal skills, and conflict resolution abilities.
• Proven facilitation skills for meetings and workshops.
• Ability to multitask and perform under pressure.
• Knowledge of business processes (Sales, Marketing, Service, Support) and automation.
• Working knowledge of software development processes and methodologies.

Desired:

• Experience with CRM systems or relational databases.
• Financial services experience across retail, business, and commercial banking, digital engagement, and financial analysis.
• Knowledge of nCino’s product features and capabilities.
• CRM or IT experience, understanding of the competitive landscape and technical ecosystem.

Other

• Position requires 15-25% travel.

If you thrive in a high-energy entrepreneurial environment, we invite you to share your passion, ideas, and excitement at nCino.

nCino is an equal opportunity employer, committed to inclusion and diversity. We provide reasonable accommodations for applicants with disabilities and are dedicated to creating an inclusive workplace where employees can bring their authentic selves.

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

As a Customer Success Manager (CSM) you are ultimately responsible for ensuring the success of a small portfolio of nCino’s customers. As a CSM, you will be responsible for driving customer adoption and success by providing advice, usage/adoption recommendations, risk identification and mitigation. The CSM will bring nCino's best ideas, innovations and capabilities to their portfolio of customers and match these to the customer’s business goals, driving greater value and executive alignment between the customer and nCino.

The end result is increased customer satisfaction, retention and expansion of the nCino footprint within the institution. As a trusted advisor and coach, you are the post-sales success leader for your assigned accounts and provide your customers with a Success Blueprint. In addition to the business process and change management skills needed for this role, the CSM should possess application knowledge or IT expertise in combination with exceptional customer management experience.

The CSM will work closely with the entire account team to strengthen the customer relationship at all levels in order to execute the overall account strategy. You will also help troubleshoot and address any issues that impact the customer’s success. CSM's are required to maintain strong working relationships with other nCino customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management ecosystems with the goal of owning the post-sale strategy.

• As the Success Program Leader, you own ultimate responsibility for the customer’s contract renewal and for expansion success
• Ensure that customers derive maximum value from their investment in nCino, utilize all of their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint through an Executive Business Review process
• Work in tandem with Sales Account Managers and Support Engineers to manage assigned accounts to ensure customer success with the nCino Bank Operating System
• Partner with the customer to establish a transformational Optimization Plan to ensure achievement of business goals
• Effectively network within an account from the C-Level down in order to achieve successful execution of the customer’s Optimization Plan
• Develop a comprehensive understanding of the customer’s business challenges and objectives to appropriately map nCino features and associated business benefits to address their needs
• Identify risks to the customer by achieving their stated business goals and developing a risk mitigation plan
• Serve as a customer advocate in driving industry best practices and the evolution of nCino product and platform functionality, courses and administrative services integral to the customer's success
• Develop and maintain long-term relationships with stakeholders in your account portfolio
• Provide thought leadership and best practices, both internally and externally, around business transformation
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition
• Become Salesforce.com certified with at least two different certifications within your first six months of employment

Required:

• Bachelor’s degree and a minimum of two years functional work experience or an equivalent combination of education, experience and superior performance
• Experience with account portfolio planning and prioritization a must
• Ability to serve as credible and effective advisor/coach, especially around change management (cultural, technical and business)
• Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
• Proven effectiveness at leading and facilitating meetings and workshops
• Ability to prioritize, multi-task and perform effectively under pressure
• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation
• Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful)

Desired:

• Experience with CRM systems such as Salesforce.com or systems built on relational databases a big plus
• Financial Services Experience; Including, but not limited to: Retail Banking, Business Banking, Commercial Banking, Commercial Pricing, Digital Customer Engagement, and Financial Analysis)
• Knowledge of nCino product and platform features, capabilities and best use
• CRM or IT experience and knowledge of nCino competitive landscape and technical ecosystem

Other:

• Position requires 15-25% travel

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.

Remote | EST Hours (Mon–Fri, 9AM–6PM) | Full-Time | Reports to Executive Leadership

We're looking for a Senior Customer Success Manager to lead client relationships in a content-driven, service-focused environment. In this high-impact role, you'll own the entire customer journey—from onboarding and activation through to retention, growth, and advocacy. You'll be a strategic advisor, operational leader, and problem-solver, helping customers succeed while building scalable systems that elevate the customer experience across the board.

If you're a proactive, people-savvy professional who thrives in fast-paced, tech-enabled teams, this role could be your next big move.

What You’ll Do

• Manage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfaction
• Lead onboarding and training, building walkthroughs and materials that drive early wins
• Serve as a strategic advisor, aligning services with customer goals and measurable outcomes
• Design and refine scalable processes and SOPs using tools like HubSpot, Zapier, Slack, and scheduling platforms
• Monitor customer health and deploy retention strategies using CRM data and qualitative insights
• Collaborate with production, ops, and leadership to ensure smooth service delivery and continuous improvement
• Conduct regular check-ins, strategy reviews, and performance updates to maintain alignment
• Capture testimonials, referrals, and social proof to support customer advocacy
• Navigate difficult conversations with professionalism and empathy
• Mentor junior CSMs and contribute to building best practices as the team grows
  
  

• 4+ years of experience in customer success, account management, or consulting (preferably in a digital services or content business)
• Proven track record managing 10+ accounts or projects independently
• Proficiency with CRM platforms (HubSpot, Go High Level), plus automation and task management tools
• Excellent communication across calls, video, and async platforms
• Experience with Slack, Calendly, Zapier in a remote-first environment
• Detail-oriented and process-driven with a strong ability to manage expectations
• Metrics-focused mindset with a knack for identifying opportunities and driving improvement
• Bonus: Familiarity with podcast production, content marketing, or onboarding in a media context
• Must be available to work full-time during U.S. Eastern Time Zone hours
  
  

• High-ownership position with direct impact on customer success and business growth
• A collaborative, supportive environment where your ideas and initiative are valued
• Chance to help scale a customer success function within a mission-driven, content-focused brand
• Remote-first culture with smart tools and streamlined communication
  
  

Overview

Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. We serve over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations in every major continent.

The Customer Success Manager plays a pivotal role in ensuring Powerfleet’s customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding, driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth.

This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success.

Customer Onboarding & Implementation

• Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet’s solutions seamlessly.
• Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership.
• Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet’s capabilities with the customer’s business goals.
• Track and manage the ongoing execution of key actions as identified in the Account Plan.

Relationship Management & Customer Advocacy

• Serve as the primary point of contact for assigned accounts, building and maintaining trusted partnerships.
• Be the voice of the customer, advocating for their needs and ensuring continuous engagement.
• Take responsibility for driving resolution of customer challenges in collaboration with internal stakeholders.
• Stay informed on technological advancements, industry trends and best practices to provide strategic recommendations.

Proactive Engagement & Value Delivery

• Monitor and drive product adoption through ongoing education and coaching, ensuring that customers are using Powerfleet’s solution effectively to derive business value.
• Monitor customer health metrics, proactively addressing challenges and identifying opportunities for improvement.
• Close the loop on customer feedback, ensuring that survey results and insights drive tangible action.
• Review customer progress through formal and regular business reviews, demonstrating ROI and uncovering opportunities for further engagement.

Collaboration & Cross-Functional Partnership

• Work closely with Sales, Product, Support, Finance and Operations to ensure a seamless customer experience.
• Share customer insights to drive continuous improvement and enhance Powerfleet’s offerings.
• Keep Powerfleet leadership informed of critical escalations and risks associated with the customer relationship.

Retention & Expansion

• Identify growth opportunities within existing accounts, presenting relevant upsell and cross-sell solutions in collaboration with Sales.
• Proactively manage contract delivery and renewals by understanding customer needs and aligning them with Powerfleet’s evolving capabilities.
• Partner with Sales to expand our footprint within customer organizations in alignment with Powerfleet’s strategic objectives.

Reporting & Insights

• Track and analyze customer engagement, usage trends, and key success metrics.
• Provide data-driven insights to inform Powerfleet’s customer engagement strategies.

Required Skills & Experience

• 3+ years in customer success, account management, or a related customer-facing role within a B2B or SaaS environment.
• Strong ability to analyze and interpret customer data to identify opportunities for improvement.
• Business acumen: revenue and growth awareness, financial literacy, strategic thinking
• Self-driven and motivated to drive outcomes and value for customers, using a methodical and strategic approach.
• Excellent relationship-building and communication skills.
• Passion for helping customers leverage technology to drive business success.
• Ability to work cross-functionally and collaborate with internal teams.
• Excellent verbal and written communication skills, including the ability to effectively and professionally communicate with internal and external customers
• Excellent computer proficiency (MS Office – Word, Excel, Power Point and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Additional Skills

• Own vehicle and valid driver’s license
• Valid passport

Preferred Skills

• Experience in SaaS, IoT, logistics, or asset management industries.
• Familiarity with customer success tools and CRM platforms.
• Strong problem-solving skills and ability to work in a fast-paced environment.

Education

• Matric
• Bachelor’s degree in Business, Communications, or a related field preferred or 7 years of experience

Key Performance Indicators

• NPS results
• Relationship CSAT results
• Churn rate
• Net Revenue Retention

Powerfleet is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace that reflects the rich diversity of South Africa. We are committed to the principles of the Employment Equity Act and Broad-Based Black Economic Empowerment (BBBEE) and actively seek to empower suitably qualified candidates from designated groups. We believe that inclusion and diversity are key to innovation, growth, and shared success.

The purpose of this role is to ensure the success of Humanz' customers by either designing, planning , and managing influencer marketing campaigns from concept to finish via the Humanz technology platform; as well as onboarding new clients & ensuring their successful usage of the Humanz technology platform. This role also has a commercial focus, ensuring your clients spend their allocated budget within the designated time frame.

The role requires the following skills:

• Previous experience in the management of influencer marketing campaigns;
• Great account & relationship management skills, including previous experience;
• Great campaign reporting and written communication skills;
• Good marketing strategy and creative skills;
• Good financial & operational management skills;
• Able to work independently within a small but dynamic team.

Core focus & responsibilities:

• Create strategies and creative concepts for influencer campaigns;
• Identify the most suitable influencers and verify them via Humanz;
• Contact influencers, brief them and manage them during campaigns;
• Ensure campaign targets are met within agreed budgets and costs;
• Compile campaign reports;
• Act the as the primary point of contact with clients, guiding them, and

communicating progress throughout;
- Assist new customers and influencers with their on-boarding;
- Answer questions and queries from customers and influencers;
- Manage the creation of cost estimates for customers and obtaining signed contracts, estimates or purchase orders;
- Report on completion of work, revenue and costs within the Humanz backoffice;
- Assist the CEO with other operational requirements within this growing

business.

Your main KPI's are :

• Retain your customers by delivering high quality campaigns and programs for them;
• Grow spend from your customers by upselling or proposing new ideas to them;
• Deliver campaigns or programs that can be turned into case studies for the business;
• Develop skills from the team members reporting to you;
• Contribute positively to the work environment/culture and the team, in line with the company's values. Be a nice human

Requirements

• 3-4 + years' experience in Client Service (majority being in influencer marketing)
• Strong existing network within influencer marketing industry
• SAAS industry experience a plus