Explore numerous customer service job opportunities in the 81 Customer Service jobs in Western Cape
Customer Service Representative
Posted today
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CUSTOMER SERVICE AGENT
Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.
Key performance Areas:
· Answering incoming calls
· Responding to all assigned incoming emails from various platforms
· Immediate response to all Social Media tickets
· Process all assigned paid for orders within 24 hours
· IBT requests to be placed on google docs and followed up to ensure stock has been sent
· Inform customer of no-stock and confirm vouchers or refund to complete the ticket
· Place orders for publisher stock
· Ensure that each order is completed within the specified time
· Ensure that customers are kept informed of their order status
· Follow up with warehouse staff if order has not been shipped out on time
· Creating waybills for completed orders
· Assist customer withs backorder and special orders
· Follow process and keep customers informed when there is a quote requests
· Assist schools with quotes
· Follow up on pending payments
· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)
·Minimum requirements
· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)
· Computer literate
· Previous experience in a similar role
· Book knowledge is a BIG advantage
· Being a team player
· Good communication skills
Job Type: Contract
Work Location: In person
Customer Service Representative
Posted today
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Job description
THE FREIGHTMORE GROUP OF COMPANIES
Customer Service Agent – CPT
Minimum Requirements:
- 2 years in the freight industry in a similar role
- Grade 12 or equivalent
- Sound geographical knowledge of Cape Town
- Administration and organizational skills
- Parcel Perfect Experience
- Problem solving
- Reliable and trustworthy
- Must be a team player and adapt to change easily
- Parcel Perfect proficiency is essential
- Attention to detail and accuracy
- Excellent communication skills (Proficient in English & Afrikaans)
- Fully computer literate
- Previous customer service experience
Key Performance Areas:
- Resolving customer queries.
- Booking and allocating collections
- Book delivery appointments
- Do rate quotations as and when required
- Follow up with 3rd parties/agents on shipments
- Notify customers of service delays
- Tracking and Tracing of shipments
- Liaise with other depots with regard to collections and deliveries
- Liaising with management with regards to customer queries.
Job Type: Full-time
Pay: R8 000,00 - R10 000,00 per month
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Customer Service Representative
Posted 6 days ago
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Customer Service Representative
Job Description
Are you looking for an opportunity to jumpstart your career in the service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign.
You'll be working on-site from our vibrant Cape Town office, where creativity meets cutting-edge technology. All the while, you'll become part of a community of like-minded individuals who become friends for life.
**This Customer Support Advisor role at Concentrix is a great match if you have:**
+ **2 years customer service experience, call centre AND / OR 6 months Utilities experience**
+ Ability to type 25wpm (Essential)
+ Must have passed Grade 12
+ Ability to work rotational shifts aligned to UK business hours
+ Proficient in English verbal communication
+ Minimum B2 (English Language level, Email Writing and Computer Lit)
+ Are self-motivated and highly responsible
**What is in it for you?**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly **basic salary of R7524**
+ Fantastic Employee Assistance Programme (EAP)
+ The company covers medical aid for the main member
+ Subsidised transport
+ Group life cover
+ Access to financial well-being sessions, will-writing sessions and stress management sessions
+ Team building and upskill training opportunities
+ Interactive and inclusive company culture
**What will you do in this role**
+ Be able to demonstrate knowledge and practical application of supporting customers in vulnerable circumstances, which should include financial, mental and physical vulnerabilities.
+ Be able to demonstrate good listening skills
+ Be able to demonstrate and show experience of being able to negotiate with customers in hardship, ensuring the result is a suitable, affordable repayment plan.
+ Actively working in a customer-focused environment which specialises in supporting customers who are struggling financially or with extra needs
+ Have a full understanding of the implications of vulnerability and how to proactively identify these circumstances and apply positive outcomes for customers.
+ Demonstrate a superior level of empathy whilst efficiently supporting the customer.
+ The candidate should show a high level of emotional maturity that indicates a deep understanding of the impacts of vulnerability / financial hardship and how this can impact the customer.
+ The candidate should be able to sensitively question the customer and demonstrate they can relate to the customer's circumstances.
Ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we'll achieve greatness and unlock unlimited possibilities. Apply today and let your career thrive!
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position, and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town
Language Requirements:
Time Type:
Full time
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FMCG Customer Service Representative
Posted 1 day ago
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Cape Town, Western Cape location
Work with a quality wholesale bakery ingredients supplier
Be part of the exciting FMCG industry
About the role:
Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.
Essential Requirements:
2 years of experience in FMCG Customer Service (Food Industry Required)
Minimum 2 years of experience in the Food Industry (FMCG)
Excellent PC skills - ability to adapt to new and existing internal CRM tools
Systems knowledge (Pastel)
Good command of the English Language
Excellent verbal and written communication skills
Professional telephonic etiquette
Ability to work in a fast-paced, high-pressure environment
Initiative and strong follow-through skills
Team player mentality
Hardworking, organized, and excellent work ethic
Perfect for:
Customer-focused professional with FMCG background
Someone who thrives in a dynamic food industry environment
Detail-oriented individual with strong communication skills
Team player who excels under pressure
Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!
Ready to serve excellence?
FMCG Customer Service Representative
Posted today
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Job Description
Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients, and bakery supplies to bakeries, food manufacturers, and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years of experience in FMCG Customer Service (Food Industry Required) Minimum 2 years of experience in the Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in a fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hardworking, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?
Greek speaking Customer Service Representative
Posted 416 days ago
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Job Description
We have an exciting career opportunity for a Greek speaking Customer Service Representative to join a prestigious airline brand in Cape Town, South Africa . This vital position requires an action-orientated, flexible problem-solver who will assist in resolving any customer facing problems. This is an amazing job opportunity for a Greek speaker looking to broaden their horizons, work for an exciting company and fall in love with South Africa. Join this multi-cultural work environment with colleagues from all over the world today!
Your key job responsibilities as the Greek speaking Customer Service Representative in Cape Town, South Africa :
Assist passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languagesWork on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels dailyFully paid product and systems training providedDaily interactions with international passengers with queries and complimentsRequired to meet specific key performance indicators and meet expected client service levelsRequirementsRequirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa :
Native/Advanced level in Greek language: Verbal & Written skills essentialPermanent residence permit or South African ID holders onlyFlexibility to work shifts. Weekends may applyExcellent customer service skills essential. Experience in call centre or travel & tourism industry preferredExcellent Computer literacy & technical skillsKnowledge & experience on MS Office products & able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficialOwn transportNo criminal recordIf you meet the above requirements for this Greek speaking Customer Service Representative job in Cape Town, South Africa , we would like to hear from you!
FMCG Customer Service Representative - Cape Town
Posted 1 day ago
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WHOLESALE BAKERY/CATERING INGREDIENTS
Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team!
What we offer:
Salary: R16,500 + Benefits
Cape Town, Western Cape location
Work with a quality wholesale bakery ingredients supplier
Be part of the exciting FMCG industry
About the role:
Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients.
Essential Requirements:
2 years experience in FMCG Customer Service (Food Industry Required)
Minimum 2 years experience in Food Industry (FMCG)
Excellent PC skills - ability to adapt to new and existing internal CRM tools
Systems knowledge (Pastel)
Good command of the English Language
Excellent verbal and written communication skills
Professional telephonic etiquette
Ability to work in fast-paced, high-pressure environment
Initiative and strong follow-through skills
Team player mentality
Hard working, organized, and excellent work ethic
Perfect for:
Customer-focused professional with FMCG background
Someone who thrives in a dynamic food industry environment
Detail-oriented individual with strong communication skills
Team player who excels under pressure
Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers!
Ready to serve excellence?
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FMCG Customer Service Representative - Cape Town
Posted today
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Job Description
FMCG Customer Service Representative - Cape Town WHOLESALE BAKERY/CATERING INGREDIENTS Scholtz Partners International is seeking a dedicated Customer Service Representative to join our client's team! What we offer: Salary: R16,500 + Benefits Cape Town, Western Cape location Work with a quality wholesale bakery ingredients supplier Be part of the exciting FMCG industry About the role: Our client in the FMCG industry is a supplier of quality wholesale bakery ingredients, bakery products, food ingredients and bakery supplies to bakeries, food manufacturers and top retail brands. They're looking for an experienced Customer Service Representative to provide exceptional support to their clients. Essential Requirements: 2 years experience in FMCG Customer Service (Food Industry Required) Minimum 2 years experience in Food Industry (FMCG) Excellent PC skills - ability to adapt to new and existing internal CRM tools Systems knowledge (Pastel) Good command of the English Language Excellent verbal and written communication skills Professional telephonic etiquette Ability to work in fast-paced, high-pressure environment Initiative and strong follow-through skills Team player mentality Hard working, organized, and excellent work ethic Perfect for: Customer-focused professional with FMCG background Someone who thrives in a dynamic food industry environment Detail-oriented individual with strong communication skills Team player who excels under pressure Join a trusted company that values excellence in customer service and be part of a team that supplies quality ingredients to top bakeries and food manufacturers! Ready to serve excellence?
Customer Service Representative | MedTech | Cape Town
Posted 17 days ago
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Job Description
This position will report to the Customer Support Manager.
Area of Responsibility
Processing of orders received through Orderwise, Surgicom and email within our Service Level Agreement of 24hours;Liaising with customers telephonically and on email;Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.;Releasing back orders, should it be requested;Sending invoices of consignment orders received to the customer and the Sales Consultant;Replace consignment stock used to customer;Action movement of stock when collection/delivery was arranged;Allocating stock for orders;Preparing pro-forma invoices;General administrative duties including regular filing;Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange;Following up on collections and delivery requests;Obtaining the necessary approval for credits to be passed;Credits and re invoices to be done on the same day;Booking out kits if required;Assisting with after hours emergency call if required;Removing consignment items invoiced from QWIX;Investigating errors on QWIX transfers done by Sales Consultants;Checking stock availability for Sales Consultants;Applying transfers on QWIX;Generating quotes Invoicing Government orders and invoice according to tender pricing;Generating ROE list and submitting ROE’s monthly;Removing and Invoicing items from WIP;C6 Replenishment weekly.RequirementsQualifications
Grade 12 (Matric) is a minimum requirement;A tertiary qualification would be a definite advantage.Experience required
Previous experience in Customer Support of at least 3 years is essential;Experience in a Medical Environment preferableStrong Communication Skills;Managing consignment stock Coordinating stock transfers between hospitalsMedical device Industry backgroundArranging overnight and same-day deliveriesFamiliarity with the Orderwise and Surgicom platformsBilling and replacing consignment stockLoading orders for purchased stockFollowing up with customers and representatives on delivery notes and ordersProcessing stock transfers for consignment movementsChecking stock availability (advanced Excel skills are essential)Skills and Competencies
Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential;Proficiency in Syspro; (advantageous)Excellent communication skills (verbal and written) especially in English;Excellent organizational skills;Good telephone skills;Accuracy is essential;Team player;Ability to work under pressure and meet deadlines;People skills;Professionalism;Energetic, focuses and committed to get the job doneBenefits50% medical aid and provident fund. #LI-KT1Customer Service
Posted today
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What being a part of the Sigma Family means for you
Career development and opportunities to apply for internal promotions following your probationary period.
15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.
Monthly, Quarterly and Annual awards with marvelous prizes.
Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.
Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
Discounted optional Medical Insurance.
Free and convenient transport options to make travelling a breeze.
Join communities and collaborate with your colleagues on our internal Social Media platform.
The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look Like
You will be based in the vibrant town of Paarl, our offices offer an exciting opportunity for you to excel in a dynamic environment. This campaign focuses on both inbound and outbound collections, managing various back-office tasks, and handling general inquiries. As a key team member, you will respond to all calls with professionalism, courtesy, and friendliness, adhering closely to campaign guidelines, scripts, and systems.Efficiency is paramount as you manage customer contacts, consistently meeting or exceeding company expectations. Reporting directly to a Team Manager who began their journey as an advisor, you'll benefit from their firsthand experience and dedicated support. Your role will involve striving towards diverse Key Performance Indicators, ensuring both individual and team targets are achieved.If you're ready to thrive in a role that values initiative, teamwork, and commitment to customer satisfaction, this is the ideal opportunity for you. Join us in Paarl and contribute to our success story today
What Amazing People Will Bring to the Role
Join our dynamic team if you're passionate about delivering exceptional customer service With a Matric certificate and valuable experience in a BPO/UK call centre environment, your proficiency in English is top-notch. You're forward-thinking, always striving for excellence, and derive satisfaction from helping others with their challenges. Your outstanding listening skills, clear communication, and empathy make you adept at resolving customer queries and disputes confidently.
You thrive on embracing change and excel both independently and as a team player. Working towards KPIs motivates you, and you eagerly seek feedback to continually improve. Comprehensive training and ongoing coaching ensure your success and growth throughout your career.
While we value your existing skills, we're more interested in your eagerness to learn and your drive to excel. If you're ready to shine and possess the attributes we're looking for, this is the perfect place for you to thrive