47 Support Specialist jobs in Western Cape

Job Summary: Technical Support (Tier 1) – VoIP Solutions

Location:
Somerset West

Department:
Customer Support

Position Type:
Permanent

Schedule:
Rotating Shifts (24/7 availability)

Role Overview

A customer-focused technical support role serving as the first point of contact for users of a VoIP software platform. Responsibilities include troubleshooting, resolving technical issues, and delivering high-quality support via phone, email, and chat.

Key Responsibilities

• Provide
  Tier 1 technical support
  for VoIP systems.
• Troubleshoot platform and network performance issues.
• Recreate customer environments to test and resolve issues.
• Assist with system updates, configuration, and performance monitoring.
• Maintain clear communication with customers regarding issue status.
• Collaborate with internal teams to improve processes and customer experience.

Required Experience & Skills

• 2–3 years
  in customer service or call center, preferably in
  Telecom/IT
  .
• Strong knowledge of
  network architecture
  and
  VoIP technologies
  .
• Proficient in
  Linux CLI
  and database troubleshooting.
• Familiar with IP phones, ATA adapters, softphones, and networking.

Preferred Certifications

• CCNA, CCNP, JNCIA, JNCIP
  (not mandatory but advantageous)

Core Competencies

• Clear and effective communication
• Strong problem-solving and analytical skills
• Detail-oriented and organized
• Good time management in fast-paced environments
• Proactive, self-driven, and a collaborative team player

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point for networks and billers, the role will provide support across various business development and sales functions. This role requires quick turn around times and willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail, and a proactive approach to resolve client problems. In addition, the candidate can multitask well under pressure.

Responsibilities will include:

·   Onboard Pay@ and billers, ensuring all workflow and system requirements are met.

·   Complete documentation, perform compliance and KYC checks, and upload supporting information.

·   Identify the correct onboarding process for billers and direct accordingly.

·   Manage portals and inboxes, ensuring compliance with application specifications.

·   Escalate relevant issues to the Customer Relationship Manager when required.

·   Update and maintain biller details on the Onboarding and Integrations workflow system.

·   Perform compliance checks for billers requesting profile changes.

·   Forward relevant documentation to the Accounts Department for sign-off.

·   Assist in preparing Tender files according to Pay@'s standards.

·   Monitor and escalate potential fraud risks in line with internal procedures.

Minimum requirements:

·   Matric required; a relevant tertiary qualification will be beneficial;

· years' experience in a similar customer support role;

·   Experience in the Financial Services industry with focus on the payments industry is advantageous;

·   Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots);

·   Driver's license and reliable transport;

·   Fluent in English (Afrikaans would be beneficial). and include this: Fraud monitoring and escalation.

Please note that M3 is hiring on behalf of another company.

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment.

This position will be based in Stellenbosch.

As a key point of contact for networks and billers, this role provides support across various functions such as operations, business development, and sales. The position requires quick turnaround times, strong attention to detail, and a willingness to assist with diverse tasks impacting client and network relationships.

The ideal candidate has excellent time management skills, a proactive approach to resolving client issues, and the ability to multitask under pressure while maintaining professionalism and accuracy

Responsibilities will include:

• Managing existing client relationships, ensuring all needs and requirements are met promptly and professionally.
• Addressing client queries and acting as liaison between the banks, networks and billers.
• Operating various systems to investigate and resolve client queries efficiently.
• Monitor and escalate potential fraud risks in line with internal procedures.
• Handling all chargebacks received and gaining a comprehensive understanding of various types of queries to effectively manage any incoming tasks to support the team.
• Forwarding relevant documentation to the Accounts department for sign-off.
• Collaborate with internal teams to address client and bank-related issues.
• Handling all client interactions in a professional and respectful manner.

Minimum requirements:

• Matric required, a relevant tertiary qualification will be beneficial;
• 3 - 5 years' experience in a similar client service support role, ideally in an operations environment;
• Experience in the Financial Services industry with focus on the Payments industry is advantageous;
• Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots);
• Valid driver's license and reliable transport;
• Fluent in English and a good understanding of Afrikaans. Any additional language will be seen as beneficial.

In line with the Pay@'s Employment Equity policy and requirements, preference will be given to suitably qualified persons from designated groups.

Please apply online at before 09:00 on 23 October 2025.

For general enquiries, contact our team at M3 Human Capital Management on

Please note that only shortlisted candidates are contacted. If you don't hear from us within two weeks of the closing date, please assume that your application was unsuccessful.

Job Title:
Product Support Specialist

Salary:
R35k – R45k CTC

Area:
Durbanville, Cape Town

Type:
Hybrid

Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client's platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly. They're growing fast and need a dedicated Product Specialist to strengthen their support team.

This role is perfect for someone who loves solving problems, supporting users, and improving how systems are used day-to-day. You'll be the first point of contact for clients, ensuring they get the most out of the software while also working closely with developers, QA, and product teams to make continuous improvements.

Responsibilities

• Provide first-line support to exporter clients, troubleshooting issues via email, phone, chat, or on-site visits
• Manage helpdesk tickets and ensure timely resolutions, escalating complex issues where needed
• Deliver training to new and existing users, supporting onboarding and refresher sessions (including occasional travel)
• Keep user guides, SOPs, and knowledge bases up to date
• Test and provide feedback on new releases, helping shape software improvements
• Support compliance and audit requirements by maintaining accurate processes and documentation
• Assist with installations, upgrades, and software deployments

Requirements

• 3+ years' experience in software or application support (logistics/export systems highly beneficial)
• Diploma or certificate in IT, Logistics, Supply Chain, or a related field
• Experience with helpdesk/ticketing platforms such as Jira or Freshdesk
• Strong communication, problem-solving, and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic SQL knowledge would be an advantage
• Familiarity with export or compliance processes is a plus (training provided)
• Willingness to travel when needed for client training

Why Join?

At this company, you'll be part of a collaborative team that values initiative, innovation, and customer service. You'll gain exposure to both technology and international trade, making this an excellent opportunity to grow your career in a specialist niche.

If you're ready to step into a role where your support and problem-solving skills directly help businesses succeed in export, we'd love to hear from you. Apply today.

Job Title: Product Support Specialist

Salary: R35k – R45k CTC

Area: Durbanville, Cape Town

Type: Hybrid

Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client's platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly. They're growing fast and need a dedicated Product Specialist to strengthen their support team.

This role is perfect for someone who loves solving problems, supporting users, and improving how systems are used day-to-day. You'll be the first point of contact for clients, ensuring they get the most out of the software while also working closely with developers, QA, and product teams to make continuous improvements.

Responsibilities

• Provide first-line support to exporter clients, troubleshooting issues via email, phone, chat, or on-site visits
• Manage helpdesk tickets and ensure timely resolutions, escalating complex issues where needed
• Deliver training to new and existing users, supporting onboarding and refresher sessions (including occasional travel)
• Keep user guides, SOPs, and knowledge bases up to date
• Test and provide feedback on new releases, helping shape software improvements
• Support compliance and audit requirements by maintaining accurate processes and documentation
• Assist with installations, upgrades, and software deployments

Requirements

• 3+ years' experience in software or application support (logistics/export systems highly beneficial)
• Diploma or certificate in IT, Logistics, Supply Chain, or a related field
• Experience with helpdesk/ticketing platforms such as Jira or Freshdesk
• Strong communication, problem-solving, and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic SQL knowledge would be an advantage
• Familiarity with export or compliance processes is a plus (training provided)
• Willingness to travel when needed for client training

Why Join?

At this company, you'll be part of a collaborative team that values initiative, innovation, and customer service. You'll gain exposure to both technology and international trade, making this an excellent opportunity to grow your career in a specialist niche.

If you're ready to step into a role where your support and problem-solving skills directly help businesses succeed in export, we'd love to hear from you. Apply today.

Job Types: Full-time, Permanent

Pay: R35 000,00 - R45 000,00 per month

Ability to commute/relocate:

• Durbanville, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software or Application Support: 3 years (Required)
• logistics/export systems : 3 years (Required)
• Jira or Freshdesk: 3 years (Required)
• Basic SQL : 1 year (Required)
• export or compliance processes : 1 year (Required)

Work Location: In person

French Speaking Customer Support Agent

Job Description and Duties

As a Customer Service Agent, you will be the first point of contact for supply and demand-related

customer support inquiries for our French -speaking clients. The ideal candidate will be an effective

communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment.

You will be joining a fantastic multinational team, working alongside French, Spanish, Dutch, Italian, Portuguese, and English Agents.

Client Spec:

UK-based SaaS client, very dynamic, and fun with a huge emphasis on staff well-being.

Responsibilities:

Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.

Process both client-generated and internally generated service request tickets within specified delivery times.

Administrative support to certify client details and alter any incorrect information within our stakeholder's client database.

Flexibility to take on additional tasks as directed by Team Leader.

Requirements:

Qualifications & Experience

Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.

Required Language Thresholds:

French (Level C1/C2)

English (Level B2)

The position is in office.

Office location: Somerset West, Western Cape

Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)

-x.com

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R15 000,00 per month

Experience:

• Customer Support: 2 years (Required)

Language:

• French (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

Job Opportunity at 1Nebula:

This is a fixed-term contract role for 12 months based in Cape Town. The main purpose of this position is to provide effective service delivery to clients of Nebula. Secondly, to ensure that all service requests and incidents are resolved expeditiously, with a high level of expertise and professionalism to the complete satisfaction of the client.

What You will do within this role (Your key responsibilities):

• Service Delivery Administration
• Manage incidents and service requests by resolving, investigating and escalating to relevant stakeholders as required.
• Effect any change control activities which may be required.
• Ensure that all failures, as required by the client, are communicated to the IT management Forum.
• Provide input to Steercom, change control, project and any other operational meetings with the client.
• Compile and prepare various reports or inputs thereto, as required by the client.
• Attend to the programming of systems.
• Attend operational meetings for the purposes of providing technical or subject matter specific input.
• Manage the video and teleconference facilities and conduct testing on a regular basis to ensure that the technology/ equipment are functioning optimally.
• Advise the client on bandwidth requirements to support the desired telecommunications infrastructure and network.

• Achieve all project timelines implemented by Nebula or the Client.

• Knowledge Management

• Contribute to the group's telecoms knowledge.
• Participate in training/networking sessions and events for both the client and Nebula employees, where required.

• Continuous technical knowledge development, within the telecommunications field, by devising an active and deliberate plan of research and active study.

• Product Development

• Convert customer requirements into telecoms requirements, which could result in the new products.
• Provide input into feasibility studies pertaining to the developing of new products.

• Provide input relating to new offerings in the market.

• Design and Architecture

• Provide input into the development and design of telecommunications systems and infrastructure.

• Continuous Service Improvement

• Recommend areas in which the systems can be improved on site to secure costs savings for the client or additional value adds.

• Vendor Interaction and Administration

• Liaise with providers with regards to the full spectrum of service delivery requests.
• Ensure that vendor meetings are scheduled on a weekly and monthly basis.
• Analyse stats supplied by vendors and recommend improvements on monthly basis.

• Provide regular reports pertaining to vendor deviations and variations.

• Asset/Site Data Management

• Maintain an asset register.

More about You (Our requirements for the role):

Alt hough we believe in the potential of others more than anything else there are some minim um requirements we would look for so consider these before sending us your application

• Relevant degree and an ICT certification in any of the telecommunications technologies.
• CISCO Certifications are essential.
• Proficient with MS Office Suite (Excel, Word and PowerPoint).
• Technical knowledge:
• CCNA - Basic Cisco Networking (WAN & LAN)
• CCNP
• Cisco VOIP
• PABX's
• Video Conferencing
• Basic understanding of Cloud services

Our Amazing Perks

• Enjoy 20 Leave days a year plus a "mulligan day" each quarter after meeting all your deliverables. That's 4 extra leave days annually

• Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too.

• Grow your skills and learn something new with paid for Microsoft courses and certifications.

• Take up a hobby and unlock a training allowance every 2 years to do something non-work related.

• Give back by participating in our Culture and Social Responsibility initiatives.

Your Application

We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application Nebula will delete the information you provide here within 3 months.

Closing Date

2025/09/25

Reference Number

SHO

Job Title

B2B eCommerce Support Specialist

Job Type

Permanent

Location - Country

South Africa

Location - Province

Western Cape

Location - Town or City

Brackenfell, Cape Town

Purpose of the Job

The B2B Support Specialist – eCommerce is responsible for delivering operational and technical support to business clients engaging with the company's eCommerce services. This includes onboarding new B2B clients, managing digital order flows, resolving service-related issues, and ensuring seamless integration and usage of eCommerce tools. The role is pivotal in enhancing client satisfaction, ensuring data accuracy, and supporting the commercial success of B2B digital channels.

Job Advert Details

Job Category

Human Resources

Job Objectives

• Facilitate onboarding of new B2B clients within the eCommerce ecosystem, ensuring all setup steps are completed accurately and efficiently.
• Provide first-line support for B2B clients experiencing issues with order placement, payment processing, account setup, or service access.
• Monitor and manage digital order flows, ensuring timely processing, escalation of exceptions, and resolution of discrepancies.
• Respond to customer and store queries, ensuring timely and professional resolution.
• Collaborate with internal teams (e.g., IT, logistics, finance, and sales) to resolve client issues and improve service delivery.
• Maintain accurate records of client interactions, support tickets, and resolutions to ensure audit readiness and knowledge sharing.
• Assist clients with integration of their procurement systems (e.g., ERP) with eCommerce services, providing guidance and troubleshooting support.
• Generate regular reports on B2B service usage, order volumes, issue trends, and client feedback to inform continuous improvement.
• Support promotional and campaign activities by ensuring B2B clients have access to relevant products, pricing, and content.
• Ensure compliance with data privacy, cybersecurity, and internal governance policies in all client interactions and data handling.
• Identify opportunities to improve client experience and operational efficiency, recommending enhancements to processes and service features.
• Provide training and guidance to B2B clients on eCommerce service usage and best practices

Qualifications

• Grade 12 qualification - (essential).
• Diploma in Finance, Accounting, Business Administration, or a related field - (preferred).

Experience

• +2 years of experience in balance sheet reconciliation, demonstrating an understanding of accounting principles and practices - (essential).
• Proven experience with corrections journals and postings to ensure accurate and compliant financial records - (essential).
• Experience working on SAP - (preferred).
• Retail cash reconciliations experience - (preferred).

Knowledge and Skills

• Proficiency in Microsoft Suite, especially Excel - (essential).

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Role Purpose:

The
B2B Support Specialist – eCommerce
is responsible for delivering operational and technical support to business clients engaging with the company's eCommerce services. This includes onboarding new B2B clients, managing digital order flows, resolving service-related issues, and ensuring seamless integration and usage of eCommerce tools. The role is pivotal in enhancing client satisfaction, ensuring data accuracy, and supporting the commercial success of B2B digital channels.

Role Description:

• Facilitate onboarding of new B2B clients within the eCommerce ecosystem, ensuring all setup steps are completed accurately and efficiently.
• Provide first-line support for B2B clients experiencing issues with order placement, payment processing, account setup, or service access.
• Monitor and manage digital order flows, ensuring timely processing, escalation of exceptions, and resolution of discrepancies.
• Respond to customer and store queries, ensuring timely and professional resolution.
• Collaborate with internal teams (e.g., IT, logistics, finance, and sales) to resolve client issues and improve service delivery.
• Maintain accurate records of client interactions, support tickets, and resolutions to ensure audit readiness and knowledge sharing.
• Assist clients with integration of their procurement systems (e.g., ERP) with eCommerce services, providing guidance and troubleshooting support.
• Generate regular reports on B2B service usage, order volumes, issue trends, and client feedback to inform continuous improvement.
• Support promotional and campaign activities by ensuring B2B clients have access to relevant products, pricing, and content.
• Ensure compliance with data privacy, cybersecurity, and internal governance policies in all client interactions and data handling.
• Identify opportunities to improve client experience and operational efficiency, recommending enhancements to processes and service features.
• Provide training and guidance to B2B clients on eCommerce service usage and best practices.

Qualifications and Experience

• Grade 12 qualification - (essential).
• Diploma in Finance, Accounting, Business Administration, or a related field - (preferred).
• +2 years of experience in balance sheet reconciliation, demonstrating an understanding of accounting principles and practices - (essential).
• Proven experience with corrections journals and postings to ensure accurate and compliant financial records - (essential).
• Experience working on SAP - (preferred).
• Proficiency in Microsoft Suite, especially Excel - (essential).
• Retail cash reconciliations experience - (preferred).

Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don't hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.