3 Customer Service jobs in Wellington

Fall Creek is creating a world with better blueberries through its friendly,collaborative team spread across the globe. To help us accomplish this, we are seeking a qualified Customer Service - RSA . This position will be located in Paarl, South Africa.

This purpose of this position is to provides exceptional customer service and sales to existing and potential customers seeking Fall Creek products in the international and domestic markets.

ORGANIZATIONAL FIT:

Directly reports to the Customer Service Manager and Commercial Manager EMEA. Acts as a member of the customer service team and works closely with all departments, especially with the Grower Support Team. Coordinates with the shipping team.

JOB SETTING:

Partial Office setting. Some travel may be required.

ESSENTIAL DUTIES: (Other duties may be assigned)

• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Responsible for the timely and accurate coordination of customer orders to existing and potential customers.
• Solves customer issues and/or complaints, in close collaboration with the Grower Support Team, Sales Area Manager and Commercial Manager EMEA.
• Assists Key Accounts and Grower Sales & Support with placing orders and scheduling shipments. Communicates with the Grower Support Team and answers questions on prices, customer order status, delivery schedules, and future production.
• Represents Fall Creek to visitors and guests and attends industry-related meetings and tradeshows.
• Maintains accurate data in the software and monitors inventory levels.
• Providing technical and non-technical customer support
  
  

• May be in charge of the billing of FC Collection recurring fees.
• Collaborates and coordinates the management of the Forecast.
• Will be responsible for the necessary reports, as required (Power BI, Excel).
• Will be in charge of training Grower Support on CRM functionalities (Salesforce)
• Collaborate closely with the shipping team
• Will be in charge of participating in the proposals for improvement of the department processes.
  
  

• Typically requires an international trade vocational training and 2+ years customer service or administrative.
• High level of Spanish, English are mandatory. Other business-related language would be a plus.
• Strong administrative skills including professional telephone demeanor.
• Familiarity with Microsoft, Oracle Netsuite and Power BI.
• Skills using Outlook. Must have the ability to schedule meetings, enter tasks, and update calendars.
• Excellent oral and written communication skills.
• Ability to create and sustain successful relationships with customers and colleagues.
• Ability to prioritize work within established guidelines and follow through on a variety of requests. Ability to work under tight deadlines.
• Ability to calculate figures and amounts.
• Collaborative team member, positive attitude, and exceptional organizational skills.
• Regular and reliable attendance at the primary place of business.
• Must demonstrate professional and ethical business practices, adherence to company values, and a commitment to personal and professional development.
  
  

• Bilingual English / Spanish
• Database experience.
  
  

• Personal CV/ resume (including recent references)
• Copy of ID
• Copy of - Qualification & Education Records
• Incomplete applications will not be considered.
  
  

Purpose of the Role

The Customer Service Administrator is responsible for providing excellent customer service to clients and ensuring that their inquiries and orders are handled efficiently and effectively. The Administrator will respond to customer inquiries and orders via phone, email, or chat, as well as troubleshoot any issues that arise. They will also work with other departments to ensure customer satisfaction and order accuracy and keep detailed records of customer interactions. The Administrator will be responsible for creating and maintaining a professional customer service environment and developing long-term customer relationships.

Duties

Key Performance Area 1: Customer support

• Answer customer inquiries and provide support via appropriate channel
• Gather customer feedback and communicate key trends or issues to management
• Assist customers with product orders and returns
• Resolve customer complaints in a timely fashion

Key Performance Area 2: Order Administration

• Capture orders on receipt ensuring correct pricing, stock availability and FIFO batch selection
• Identify appropriate logistics agent and mark on order for dispatch team
• Work alongside the dispatch team to ensure order is dispatched on schedule and meets customer requirements
• Hand order documentation to warehouse for action of picking and preparing for dispatch
• Finalise invoice and send to customer
• Ensure proof of delivery is received and matched to invoice and filed appropriately
• Support any document audit as and when required
• Support monthly audit of invoice record and proof of delivery paperwork
• Be aware of the client / sales demand and raise any potential stock shortages to the Operations Lead

Key Performance Area 3: Consignment Stock Administration

• Prepare and ensure timeous transit of inter-branch transfers under instruction from Operations Lead, Biospecialist or depot request
• Support the Customer Service Manager with monthly consignment stock reconciliation for allocated consignment depots
• Engage and maintain a strong relationship with external consignment stock stakeholders
• From time to time, travel to consignment locations to inspect stock and build relationships with external administration teams
• Reconcile and resolve any stock queries effectively and timeously

Key Performance Area 5: Regional Marketing Administration

• Manage regional marketing inventory and maintain records of use, ensure it is kept in a safe and tidy manner
• Co-ordinate and host any on site meetings with sales team and customers ensuring they run efficiently, and make guests feel welcome
• Support and attend any farmers day, expo, conference when required and requested to assist.
• Be the face of the organisation at the Paarl Distribution Centre supporting and directing any vistors appropriately

Qualifications & Skills

• Grade 12
• A relevant tertiary qualification will be advantageous
• Proficiency in Microsoft Office
• Knowledge of customer service principles
• Knowledge of sales administration process and systems
• Knowledge of logistics and stock management
• Ability to work independently and within a team
• Bilingual English and Afrikaans

Experience

• 2 – 4 Years experience in a similar role

Profile overview

• Excellent communication skills
• Ability to multitask
• Excellent organizational and time-management abilities
• Attention to detail
• Problem-solving aptitude
• Flexibility
• Ability to travel

Email CV in WORD format:

Please consider your application as unsuccessful if you have not been contacted within 2 weeks.

POPIA: by applying for the position, the applicant gives permission to the company to scrutinise and process personal information shared.