12 Customer Service jobs in Centurion

Introduction

Our client is an international giant within theEnergy Storage & Power Solutions industry.

They arelooking for a highly skilled and driven After-Sales / Customer Service Manager to lead their team.

This key role will be responsible for ensuring outstanding support to both internal and external customers, while maintaining operational excellence across service delivery, technical coordination, and administrative processes.

Duties & Responsibilities

• Prepare accurate service quotes and tenders on time.

• Client relationship management.

• Ensure high customer satisfaction through clear communication and efficient service.

• Lead and manage the Service department independently.

• Oversee technical and admin teams for installations, servicing, and commissioning.

• Collaborate with engineering, production, and sales teams.

• Develop and maintain service documentation and safety files.

• Manage CRM, planning tools, and documentation systems.

• Complete and submit all required internal and external reports.

• Implement and refine processes to improve service efficiency.

Desired Experience & Qualification

• 6 - 8 years relevant experience
• Proven managerial competencies
• Proven experience in drafting quotes and tenders
• BSc, BTech or Ndip in Electrical Engineering (advantageous)
• Pr Eng or Pr Tech or Pr Techni qualification will be advantageous

Package & Remuneration

R 800 000 - R 1.2 mil per annum (depending on experience and qualifications)

The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office.

Typical Competencies Required:

• Good understanding of the Roofing, construction industry and for heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer Literate.
• Basic Report Writing
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport

Performance Areas

Technical Support to Sales

• To ensure support for the Sales Representative and the Sales Representative’s clients.
• Specification Compliance
  • On request, inspections are held on site to ensure that the products sold are being applied as per specification.
  • Sample panels are applied as per specification, which are used as a reference panel on all future claims.
• Technical Assistance
  • Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.
  • Technical advice or recommendation is provided to clients on various sites or telephonically.
• Samples
  • Both dry sample packs and actual on-site sample panels are provided for contracts where required.
  • Product Development & Evaluation
  • Assisting with product development and evaluation when requested.
• Investigation
  • When requested, conduct investigative work.
• Customer Complaints
  • Follow up on customer complaints and follow through with field and lab investigative work.

Administration

• To ensure accurate records are available on each project being supervised.
• Call Report
  • A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.
• Technical Report
  • Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client.
  • A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.

Compliance

• To ensure adherence to company policies and procedures.
• Health & Safety
  • Ensure that the necessary PPE is worn or used at all times.
  • Comply with safety protocols when attending sites.
• Protection of Company Assets
  • Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.
  • Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.

The Technical Service Representative position encompasses the back up of Roofing technical service to the sales team both on-site and in the office.

Typical Competencies Required:

• Good understanding of the fireproofing, construction industry and for heavy-duty coatings.
• Self-confident and persistent.
• Technical background with quality control experience.
• Good communication skills.
• Computer Literate.
• Basic Report Writing
• Willing and able to travel throughout Sub-Saharan Africa when required.
• Must have a valid passport

Performance Areas

Technical Support to Sales

• To ensure support for the Sales Representative and the Sales Representative’s clients.
• Specification Compliance
  • On request, inspections are held on site to ensure that the products sold are being applied as per specification.
  • Sample panels are applied as per specification, which are used as a reference panel on all future claims.
• Technical Assistance
  • Training and demonstrations are given regarding the processes of applying the various products, their limitations, performance and properties to clients when required.
  • Technical advice or recommendation is provided to clients on various sites or telephonically.
• Samples
  • Both dry sample packs and actual on-site sample panels are provided for contracts where required.
  • Product Development & Evaluation
  • Assisting with product development and evaluation when requested.
• Investigation
  • When requested, conduct investigative work.
• Customer Complaints
  • Follow up on customer complaints and follow through with field and lab investigative work.

Administration

• To ensure accurate records are available on each project being supervised.
• Call Report
  • A timeous and accurate Technical Service Report is submitted to the Technical Service Manager regarding calls made during the week. This is handed in monthly at the end of each month.
• Technical Report
  • Compilation of general reports on digital platforms such as Tru QC and is typically issued to the application contactor/client.
  • A detailed Reference Area Report is kept on every major project or project that carries warranty and is made available to the National Sales Manager or Technical Manager as requested.

Compliance

• To ensure adherence to company policies and procedures.
• Health & Safety
  • Ensure that the necessary PPE is worn or used at all times.
  • Comply with safety protocols when attending sites.
• Protection of Company Assets
  • Ensure company issued tools and equipment are used correctly and safely stored to prevent damage and theft of equipment.
  • Equipment that is in the possession of the Technical Services Representative is ultimately the responsibility of the individual.

Please consider your application unsuccessful should you not receive a response from our Recruitment Consultants within two weeks of applying for the position.

A vacancy exists at Medipost Pharmacy for an Administrator Customer Care, reporting to the Customer Care Supervisor/Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to ensure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with strict confidentiality within SOPs and SLAs. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.

• 100% SLA and SOP compliance
• Accurate data capture and instructions to other departments
• Queries appropriately followed up until finalized
• Retrieve calls accurately and timeously within agreed timelines
• Documents linked accurately and within agreed timelines
• Responses to SMSs sent within 1 hour of receipt
• Action diaries attended to within SLA
• Feedback on Post Call Survey low ratings done as per timelines in SOP
• Compliments verified and logged as per agreed timelines

• Achievement of agreed standards for calls (e.g., call duration, call volumes, etc.)
• Confirmation and update of customer contact information done at every contact
• Professional treatment of clients in accordance with company standards
• High level of confidentiality maintained and compliance to PoPI Act requirements at all times
• Customer satisfaction as measured by customer satisfaction surveys and QA processes
• Minimal customer complaints (0%)

Available and productive 8 hours per day between 08h00 and 17h00, excluding reasonable bathroom breaks and 2x 15-minute tea breaks and ½ hour lunch break.

Grade 12

1-2 years in a customer service role. Computer literacy. Fully bilingual.

Health care industry experience. Additional African language ability.

• SLA training
• Company policies and procedures
• Ongoing systems process

• Verbal and written communication skills
• Empathy
• Accuracy
• Data capturing skills
• Interpersonal skills and relationship building skills
• Time management
• Able to handle pressure
• Deadline oriented
• Neatness
• Initiative

Ad hoc after-hours availability for compulsory training or other company requirements.

Job brief

Job brief

Position Title: Contact Centre Sales/Customer Care Advisors

Location: Midrand, Gauteng, South Africa

Employment Type: Full-Time

Compensation: Basic Retainer + Commission Structure

About Us

A client of ours is a UK-based consultancy firm headquartered in Birmingham, United Kingdom , specialising in the design, marketing, and distribution of insurance products and risk management solutions tailored for foreign nationals living in developed markets , including the UK, EU, North America, Canada, Australia, and New Zealand.

With a bold mission to empower expatriate communities in managing their insurable risks, we are growing our Contact Centre team in South Africa . This is an exciting opportunity to join a dynamic, ambitious, and fast-growing team dedicated to meaningful impact.

Who We Are Looking For

We are looking for energetic and self-driven Sales Advisors to join our Midrand-based Contact Centre .

To be considered for this role, you must:

Be currently living in South Africa

Be originally from one of the following countries :

Ghana

Nigeria

Cameroon / Ivory Coast

Kenya

Uganda

Rwanda

Sierra Leone

Namibia

Eswatini

Botswana

Hold valid working papers or a permit to work legally in South Africa

Be willing and able to commute to our offices in Midrand

Key Responsibilities

• Conduct outbound and inbound sales calls to potential clients across target markets
• Explain and promote Diaspora Insurance products with confidence and clarity
• Achieve or exceed set monthly sales targets and KPIs
• Handle client queries and objections professionally
• Record all client interactions accurately in the CRM system
• Build and maintain good client relationships through follow-ups and customer service
  
  
  

• Prior experience in sales, telesales, or contact centre environments is an advantage
• Excellent communication skills in English; knowledge of additional African languages is a bonus
• Strong sales acumen and resilience
• Confidence in handling high call volumes and working towards targets
• Must be punctual, disciplined, and team-oriented
• Familiarity with the needs and challenges of expatriate communities is a plus
  
  
  

• Retainer Basic Salary
• Attractive commission on sales with uncapped earning potential
• A chance to be part of a pan-African brand with a global footprint
• Supportive management and opportunities for career growth
• A purpose-driven, multicultural team environment