6 Customer Service jobs in Centurion

Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Fraud & Risk Department . This role is critical in ensuring customer concerns related to security, suspicious activity, and account irregularities are handled professionally, efficiently, and with the highest level of discretion and care. The consultant will manage queries, process tickets, and escalate concerns to the relevant departments as needed.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista - Because life’s too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here—just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.

Communicate successfully with customers (both internal and external) via appropriate media, including telephone, email, or fax.

Learn and understand the importance of the company's products and services and apply empathy to situations/discussions with customers to recognize the potential impact of their actions on people’s health and wellbeing.

Create, release, and amend Theatre Care rental kit bookings from internal and external customers using My Mediset software.

Understand and assist with the Loaner Application used for the booking of cases by customers.

Have a good financial acumen to provide special pricing in certain circumstances as per medical aid limits, hospital group pricing, and other initiatives.

Provide usage reports/KPI reports as required.

Have a good working knowledge of the Microsoft Office suite, including Excel, Word, and Email.

Instigate system queries to invoice and credit customers as required.

Produce customer feedback reports as required.

Engage and interact in a diverse team based in an open-plan office environment.

Commit to being flexible in working hours to cover shifts within a 24-hour working environment.

Minimum of a matric certificate.

Tertiary qualification (related discipline) would be an advantage.

Previous experience in the medical devices industry would be an advantage.

Proven experience in a customer service or call center environment.

Proficient in ERP systems like SAP.

Experience in loan sets and consignment stock in the healthcare industry will be an advantage.

Proven experience of working within an office environment.

Experience with Microsoft Office.

SAP experience is an advantage.

Relevant qualification in customer services or previous experience working in a customer services team.

• Respond to customer inquiries via phone, email, or in person
• Meet weekly targets
• Follow up with clients to ensure satisfaction and retention
• Work closely with agents and support team to ensure a smooth client experience
  
  

• Matric or equivalent NQF 4(required)
• Previous customer service or insurance experience preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving ability
  
  

• Opportunities for career growth and advancement
• Continuous training
• Friendly, supportive team environment
• Flexible scheduling options
  
  

Communicate successfully with Customers (both internal and external) via the appropriate media, being telephone, email or fax.

Learn and understand the importance of the company's products and services and apply empathy to situations/discussions with the Customers to recognize the potential impact of their actions on people’s health and wellbeing.

Create, release and amend Theatre Care rental kit bookings from internal and external customers using My Mediset software.

Understand and assist with the Loaner Application used for the booking of cases by Customers.

Have a good financial acumen to provide special pricing in certain circumstances as per medical aid limits, Hospital group pricing, and other initiatives.

Provide usage reports/KPI reports as required.

Have a good working knowledge of the Microsoft Office suite, including Excel, Word, and Email.

Instigate system queries to invoice and credit customers as the role requires.

Produce customer feedback reports as the role requires.

Engage with and interact in a diverse team based in an Open Plan office environment.

Commit to being flexible in working hours to cover shifts within a 24-hour working environment.

Minimum of a matric certificate.

Tertiary qualification (related discipline) would be an advantage.

Previous experience in the Medical Devices industry would be an advantage.

Proven experience in a customer service or call centre environment.

Proficient in ERP systems like SAP.

Experience in loan sets and consignment stock in the healthcare industry will be an advantage.

Proven experience of working within an office environment.

Experience with Microsoft Office.

SAP experience is an advantage.

Relevant qualification in Customer Services or previous experience of working in a Customer Services team.

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Role: Service Customer Care Lead – Emerging Markets

Location: Mumbai, India/ Poland / South Africa

Life Unlimited.

At Smith+Nephew, we design and manufacture technology that takes the limits off living

The Service Customer Care Lead – Emerging Markets is accountable for ensuring excellence in the end-to-end customer service lifecycle across key business units, including Orthopaedics, Advanced Wound Management (AWM), and Recon. The role leads and supports the regional customer care team to drive service performance, handle critical issues, manage order-to-cash processes, and deliver a seamless, efficient customer experience. The Lead also ensures that service levels align with business metrics, internal standards, and customer expectations. Their first main focus will be on EE & MEA region first.

What will you be doing?

Customer Service Operations

• Oversee accurate and timely order processing in ERP—from entry through invoicing.
• Act as the primary point of contact for key accounts and VIP customers in Emerging Markets—ensuring proactivity and premium service.
• Monitor and expedite back orders, shipment issues, and returns in collaboration with 3PL and warehouse teams.
• Coordinate shipments, ensure accurate documentation, and manage customs compliance.
• Handle returns, credit notes, and exchanges efficiently in line with policy.
• Manage Letters of Credit—preparing accurate documentation and liaising with banks.
  
  
  

• Maintain and distribute operational reports: open orders, backlog, LIFR metrics, and customer satisfaction dashboards.
• Develop and update SOPs, work instructions, and customer-specific guidelines.
• Analyze performance data in Salesforce, SAP, or other ERPs to identify improvement opportunities.
  
  
  

• Align service delivery with Sales, Marketing, and Business Unit goals.
• Conduct regular service reviews with distributors and key clients to collect feedback and improve satisfaction.
• Work closely with Finance, Planning, Quality, and Technical Support to ensure smooth workflows.
  
  
  

• Bachelor’s degree in Business Administration, Supply Chain, or a related field (required). MBA or postgraduate qualification in Operations/Customer Equivalent experience is a plus.
  
  
  

• 3–5 years in Customer Service or Service Operations—preferably in a multinational or medical device environment.
• Proven experience managing sophisticated order-to-cash cycles and resolving critical issues in high-pressure settings.
  
  
  

• Strong experience with SAP or AX1000—handling orders, invoicing, and backorder.
• Proficiency in Salesforce, Workday, and Microsoft Excel & PowerPoint.
• Experience with logistics systems and 3PL coordination is helpful.
  
  
  

• Customer-focused mindset—anticipating needs and driving satisfaction.
• Analytical and data-driven—using meaningful metrics and trends for decision-making.
• Excellent verbal and written communication in English; Arabic, French, or Russian is a plus.
• Strong problem-solving skills and experience with intensified/VIP issues.
• Project management ability—handling multiple initiatives and cross-functional alignment.
  
  
  

• Willingness to travel occasionally across Emerging Markets (EE & MEA) for coordination, training, and meetings.
• Comfortable working across time zones in a matrix organization.
• Adaptable and proactive—with a strong orientation toward continuous improvement.
• Ability to handle physical demands including regular lifting when supporting logistics.
  
  
  

• Inclusion, Diversity and Equity- Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about Employee Inclusion Groups on our website ( ).
• Your Future: Medical coverage + Policy exclusions and insurance non-medical limit.
• Work/Life Balance: Flexible Personal/Vacation Time Off, Privilege Leave, Floater Leave.
• Your Wellbeing: Parents / Parents in Law’s Insurance, Employee Assistance Program, Parental Leave.
• Flexibility: Hybrid Work Model (For most professional roles)
• Training: Hands-On, Team-Customized, Mentorship
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Medical Equipment Manufacturing

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