130 Customer Service jobs in Boksburg

Overview

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!

• Technical Support Responsibilities:
• Provide internal and external IT support, addressing technical issues for both new and existing customers.
• Manage the onboarding process for new customers.
• Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
• Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
• Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
• Support the roll-out of new product features and functionalities through testing and validation.

• Customer Service Responsibilities:
• Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
• Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
• Maintain accurate records of customer interactions to improve service and identify trends.
• Follow up with customers to ensure satisfaction and gather feedback for service improvements.
• Ensure clear, effective communication across all interactions, both verbal and written.

• Education : Degree or Certificate in Computer Science or a related field.
• Experience : Minimum of 3 years in a similar technical support including a customer service role.
• Technical Skills : Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
• Soft Skills : Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
• Other Requirements : Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.

• This is an office-based role in Sandton with a flexible shift roster.
• Shift days may vary during the week, and a roster will be provided in advance.
• This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
• Public holiday work will be required from time-to-time.

• Fluent English Speak, Read and Write (required)
• Discovery Health Medical Aid
• Discovery Retirement Fund

• Location: Johannesburg Metropolitan Area, with specific postings including Sandton, Randburg, Midrand, Bryanston, Kempton Park, and surrounding areas (as listed).

help, care , protect and grow . We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as Customer Service Consultant, ZAF-Johannesburg.

Overview

Join SignalPET, a cutting-edge technology and AI leader revolutionizing veterinary care worldwide. Leveraging state-of-the-art machine learning and patented technology, SignalPET supports veterinarians in diagnosing and treating companion animals globally.

We are seeking a Technical & Customer Support Specialist to join our dynamic team in Johannesburg. The successful candidate will play a pivotal role in providing top-notch technical assistance and troubleshooting to ensure our customers have a smooth user experience. If you have a passion for technology, problem-solving, and customer service, we want to hear from you!

• Provide internal and external IT support, addressing technical issues for both new and existing customers.
• Manage the onboarding process for new customers.
• Collaborate with the R&D team to address technical challenges, reproduce bugs, and support product updates.
• Create and maintain a knowledge base to enhance the customer experience and reduce recurring technical issues.
• Monitor customer accounts, troubleshoot issues, and escalate problems to ensure swift resolution.
• Support the roll-out of new product features and functionalities through testing and validation.

• Handle incoming calls and emails, responding to customer queries and directing inquiries to the appropriate departments.
• Resolve customer issues with a focus on delivering timely, accurate, and effective solutions.
• Maintain accurate records of customer interactions to improve service and identify trends.
• Follow up with customers to ensure satisfaction and gather feedback for service improvements.
• Ensure clear, effective communication across all interactions, both verbal and written.

• Education: Degree or Certificate in Computer Science or a related field.
• Experience: Minimum of 3 years in a similar technical support including a customer service role.
• Technical Skills: Proficiency in Microsoft, Mac OS, Cisco, or Linux environments. Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
• Soft Skills: Strong problem-solving abilities, excellent communication skills, and a customer-first mindset.
• Other Requirements: Experience working in a fast-paced environment, attention to detail, and the ability to handle multiple tasks efficiently.

• This is an office-based role in Sandton with a flexible shift roster.
• Shift days may vary during the week, and a roster will be provided in advance.
• This is a 5-day workweek, but some shifts may fall on weekends or public holidays.
• Public holiday work will be required from time to time.

• Fluent English Speak, Read and Write (required)

• Discovery Health Medical Aid
• Discovery Retirement Fund

Join our team and make an impact by delivering excellent technical support while helping our customers thrive!

Overview

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

All your information will be kept confidential according to EEO guidelines.

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Our most successful candidates will have:

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

All your information will be kept confidential according to EEO guidelines.

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Join to apply for the Customer Service Supervisor role at ZOLL Medical Corporation

Acute Care Technology

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.

At ZOLL, you won’t just have a job. You'll have a career—and a purpose.

Join our team. It’s a great time to be a part of ZOLL!

Job Summary

The Customer Service Supervisor will be responsible for processing customer orders in the Oracle ERP system and supporting Sales Representatives with quotes and order updates. Acts as a key contact for customers, providing accurate information on orders, returns, and shipping. Collaborates with internal teams to ensure high service standards and assists in preparing RFP, RFQ, and RFI responses. This role also includes supervising a customer service team to ensure efficient operations and high-quality customer support.

Essential Functions

• Prepare, generate, and modify customer quotes in coordination with Sales Representatives and management.
• Respond promptly and professionally to incoming customer inquiries.
• Accurately process orders received through multiple channels in a timely manner.
• Evaluate and process credit requests, and return authorizations in accordance with company policy.
• Deliver accurate, courteous, and efficient support to customers, sales representatives, and internal teams at all organizational levels.
• Provide order confirmations upon customer request.
• Coordinate with cross-functional teams to gather and organize information required for comprehensive and timely RFP, RFQ, and RFI responses.
• Liaise with other departments to ensure order timelines, service levels, and customer expectations are consistently met.
  
  

• Minimum 3 years of proven experience in a customer service or sales support role, preferably within a capital equipment or medical device sales environment.
  
  

• Excellent verbal and written communication skills in English are required.
• Strong organizational skills with a high level of accuracy and attention to detail.
• Demonstrated ability to learn and apply internal policies, procedures, and operational workflows (including sales order processes, approvals, shipping logistics, and warranty protocols).
• Customer-focused mindset with a proactive approach to problem-solving and service delivery.
• Experience working in a fast-paced, cross-functional environment with multiple stakeholders.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Medical Equipment Manufacturing

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Position Purpose

For a CHEP Expert to Administer, manage and control all CHEP and/or customer owned equipment at the customer premises resulting in:

• Savings realized by customers
• Reduced HP/Reduced Ave Vol on Hire
• Reduced losses due to improved controls

The Customer Service ethos is to provide a high quality, first point of contact account management service to the customer. This individual will work cross functionally, developing effective working relationships to ensure customer queries are resolved and the customer account is efficiently managed which will facilitate customer loyalty and high levels of customer satisfaction. This role suits individuals who have strong interpersonal skills with the ability to build excellent customer relationships. Candidates who are focused on delivering service excellence, problems solving and have a real interest in getting things right for the customer will thrive in this role.

• General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
• Processing of customer transfer hire notes.
• Reconciliation of accounts and controlling of equipment.
• Manage 1-4-1 Exchanges.
• Conducting Daily/Weekly/Monthly/Quarterly stock counts.
• Conducting health checks and providing feedback to the relevant clients and staff (if applicable)
• Investigation and resolving credit equipment balances.
• Investigation and resolving suspended movements.
• Investigate and resolve queries from the customers supply chain partners.
• Managing the ordering of stock.
• Weekly/Monthly Reporting – Customer & Internal Reporting
• Logging Collection / Return orders when needed.
• Regular plant sweeps to identify misuse of CHEP equipment.
• Equipment quality check – Reporting damages-EWT.
• Demand planning vs Forecast and Collection.
• Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
• Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain.
• Compiling and Presenting Key Performance Indicator reporting for customer and internal management.
• Log necessary escalations and service requests to the business via Sales Force.
• Perform any ad hoc tasks as requested by management.
• Participate in Team Projects.
• Serve as backup for TEMS and other staff within the team.

Matric with math and/or accounting – Essential.

Manual drivers Licence - Essential

Business Related Degree or Diploma or studying towards a tertiary qualification.

Qualification in Supervisory Development Programme or equivalent is advantageous.

3-5 years Accounts & Reconciliation

3 years Customer Service

1-2 years CHEP customer support

• Analytical Skills
• Excellent communication skills at all levels
• Inventory Control Skills
• Proficiency in Word & Excel is essential.
• Time Management & Prioritisation.
• Knowledge of MyCHEP is essential.
• Knowledge of any accounting/warehouse management system would be an advantage.
• Team Players who are systematic, accurate, patient, non-aggressive and service orientated will be the best suited to handle this position.

#LI-RM1

Customer Service Engineer page is loadedCustomer Service Engineer Apply locations Johannesburg time type Full time posted on Posted Yesterday job requisition id REQ-

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Responsibilities:

• To fulfill aftersales needs of customers in the assigned territory
• To Maintain response time & downtime as per the SLA to assigned customers
• Accountable for instruments installation and Warranty service in the Field.
• Accountable for Billable service and promote the service contracts.
• Accountable for Accessories & generating lead for Consumables sales
• Develop and deliver a productivity strategy that contributes quarterly impacts to the business
• Deliver actionable data driven insights to explore new areas of operational excellence.
• Perform field service as advised by the Reporting Manager, carrying out repairs, maintenance and installation of instrumentation and their accessories.
• Provide highly visible customer support through the performance of on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Execute preventive maintenance calls as scheduled.
• Actively demonstrate compliance with all team targets.
• Maintain personal service spares issued and inventory records to the highest standard.
• Ensure all anomalies are quickly and effectively reported and resolved.
• Ensure that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times.

Requirements:

• Bachelor’s degree from relevant engineering faculty/department
• Min. 4+ years of service experience.
• Willingness to travel up to 40%
• Valid driver’s license
• Very good customer service and customer relations

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

Are you ready to help improve the lives of millions of people and create ahealthier world? When you work at PerkinElmer, that’s exactly what you’lldo. From our dedicated scientists and world-class operations employeesto our innovative R&D professionals and committed sales and servicegroups, we’re a unique team of 5,000+ global colleagues who come towork every day knowing we’re making a difference. Through innovation,collaboration, and believing in our mission, we strive to create aninspiring and inclusive culture for our employees, so that they can betheir best and, together, create a better tomorrow. Join us today.

To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer requests, and managing customer expectations.

Responsibilities:

1. Drive significant growth and profitability in the context of cost management.
2. Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
3. Engage with customers in a professional way as specified in the service standards. Ensure customers’ needs and expectations are understood. Process customers' requests efficiently and effectively.
4. Resolve all customer queries efficiently and within agreed timelines.
5. Build and maintain relationships with internal and external parties to support the business strategy.
6. Maintain expert knowledge on products including pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets.
7. Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
8. Comply with governance in terms of legislative and audit requirements.
9. Track, control, and influence business activities with the specific aim to increase sales and service efficiencies.
10. Manage own development to increase competencies.

Qualifications and Experience:
Grade 12, Tertiary qualification, Banking qualification