21 Customer Service jobs in Boksburg

Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…

Vacancy

Customer Service Officer ( Kellanova Boksburg)

Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management:
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports".
• Stock Management:
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
• Ensure stock allocation per customer order".
• Pricing:
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
• Uplifts:
• Accurate management of uplift process"
• Good Returned:
• *Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
• Key Customer Requirements:
• Management and implementation of customer requirement per key identified customers
• .Reports:
• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily".
• Ad hoc:
• Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• racking of Orders as and when requested".

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Skills/Experience

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

Languages

• English verbal and written.

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.

We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.

Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.

And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we're looking for…

Vacancy

Customer Service Officer ( Kellanova Boksburg)

Job Purpose

To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence

Key areas of responsibility include:

Proactive day to day order management:

• Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
• Communicate any changes with Vital and CCT
• Management of Special Request processes
• Removal of all 1970 Errors
• Saving of orders on P-Drive
• Refreshing of orders on SAP
• Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
• Allocate orders for delivery on designated days
• Management of Pallets Configuration
• ZOA and Order Management:
• ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
• Manage outstanding orders and reports".
• Stock Management:
• Management of Cut Authorization processes
• Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
• Ensure stock allocation per customer order".
• Pricing:
• Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
• Uplifts:
• Accurate management of uplift process"
• Good Returned:
• • Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
• Key Customer Requirements:
• Management and implementation of customer requirement per key identified customers
• .Reports:
• VA05(daily and/or weekly where applicable)
• Daily Order Analysis
• Strike Rate report submitted weekly for PnP and Makro clients
• Report sent weekly on Fridays
• Zoo report updated daily".
• Ad hoc:
• Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
• Provide feedback on delivery issues to customers efficiently and timeously
• Handling of all customer complaints effectively and timeously
• Building of required key stakeholder relationships in relevant departments to manage queries
• racking of Orders as and when requested".

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.
• Develops / Delivers high quality / innovative products, services or solutions.
• Focuses on customer needs and gains their commitment.
• Gains management / colleague support to meet customer needs.
• Ensures strategies / plans are aligned and reflect others' views.
• Develops strategies / plans aligned to broader organizational strategy.
• Communicates strategy.
• Establishes clear, challenging and achievable objectives.
• Aligns resources and the organization within own area of responsibility to achieve objectives.
• Regularly reviews and communicates progress against objectives and adjusts as needed.
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
• Provides candid / regular feedback.
• Supports the development of others.
• Inspires others to develop themselves.
• Conveys a clear sense of personal goals and values.
• Actively seeks feedback to improve performance.
• Develops new skills and modifies behaviors based on feedback.
• Takes personal responsibility for career and development.

Skills/Experience

• Customer focus
• Interpersonal relations
• Communication - verbal and written.
• Listening skills
• Planning & organisation
• Developing self
• Initiative
• Impact & influence
• Information seeking
• Achievement drive
• Follow through on order, query and feedback.
• Teamwork
• Follow through on order, query and feedback.
• Answer all calls in a professional manner.
• Maintain a professional image at all times.
• Orders are taken in a professional manner.
• Commitment to work with in Kellogg's/DHL values.
• Effective customer relationships with internal and external customers
• Ensure that all orders received by 15h30 are processed each day.
• Ensure that all processed orders are "clean" to enable system release.

Qualifications

• Matric
• 2-3 Years CSO experience in warehousing/logistics
• Good understanding of SAP systems, Excel & Word
• Ability to follow work procedure and safety rules.
• Ability to work in a pressurized environment

Languages

• English verbal and written.

Main job purpose

To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the abcense of a Fitment Centre Manager.

Main Objective

· Contribute towards the achievement of Company budgets by following and facilitating effective stock control procedures, generating sales, effective cash management and strict adherence to Company processes that will result in sustainable profitability and growth.

· To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amounts and collect payments to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.

· Ensure that the Best Administrative Practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.

· Utilise the scheduling system in the Service Centre, maximising the productivity of fitters, in order to maintain the targetted jobs per fit per day, enabling the Fitment Centre to run to full capacity and customers' expectations are managed.

· To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible.

· Adhere and obey to any other reasonable work requests from PG Glass Management.

· Secure end of day and split reports, analyse all variances and escalate all discrepencies to manager so as to ensure processes have been adhered to, and to avoid financial losses.

· To upskill and develop counter staff by identifying training needs, conducting and facilitating over-the-shoulder training and liaising with management so as to ensure exceptional customer service is achieved (low effort experience) through skills building and knowledge sharing.

· Identify and escalate any potential detractors which may negatively affect the targeted Nett Promoter Scores (NPS), which in turn would affect the Fitment Centre's KPI's and business achievement of a Low Effort Customer Experience.

Critical job requirements

Qualification(s)

· Grade 12

· General Management 4 / Supervisory Development Certificate

Knowledge

· Functional knowledge of SAP

· Computer Literacy

· Excellent Custormer Service

· High level of product knowledge within the automotive and building glass industry

Skills

· Excellent Interpersonal Skills

· Excellent Telephonic Skills

· Problem Solving Skills

· Analyse and institute improved methods in providing an efficient service to customers

· Business Acument

· Leadership Skills

· Must be a self-starter

Experience

· 5 years working experience with a strong focus on customer service

· At least 2 years Fitment Centre Experience within PG Glass as a Customer Service Consultant

Job Type: Full-time

Work Location: In person

Key outputs

• Accountable for driving own work and visiting customers to generate turnover by proactively selling.

• Maintaining an accurate account database.

• Achieving applicable Key Performance Indicators

 Driving business growth


Coverage/PAR

ustomer Satisfaction

• Lead and opportunity identification, qualification, development, and closure

• Promoting dealership services.

• Prospecting for new customers and managing existing customer base.

• Identifying leads and opportunities for conversion.

• Develop and manage a sales pipeline for assigned customer base by employing and executing sales funnel management.

• Driving quote conversion by following up on quotes for assigned customers with the parts counter and Service.

• Proactively identifying specific opportunities by customer and working with Product Managers to develop

• programmes to support.

• Using existing Product programmes to proactively offer added value and solutions to customers.

• Visit customers face-to-face and build relationships with decision-makers, listening to and understanding their needs and business goals.

• Advise customers on immediate equipment repair needs, service letters, PIPs, PSPs, SOS, and Product Link.

• Help customers with warranty issues and develop proactive before-failure repair strategies.

• Coordinate with Parts, Service and Equipment Management divisions to support customers' needs.

• Consult with customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

• Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback.

• Analyse leads generated by OLGA and use them to build call plans and sales goals.

• Conduct equipment inspections (Cat Inspect and CTS) and record the status of aspects of the machine using schedule maintenance, ensuring service technicians and field service know what machines need to be seen specifically.

• Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs.

• Develop call plans to effectively manage assigned territory, calling on diverse customers and covering at least 90 percent of the opportunity.

• Set target sales goals for each customer, reviewing data and reports on the population of equipment the customer owns, the lost sales opportunity and sales history.

• Target offerings appropriately to solve customers' needs.

• Meet performance goals, such as Target Growth Accounts, PAR call rates, Conquest Accounts, POPS targets and sales targets, as well as customer satisfaction.

• Engage in training events that continually grow skills.

Qualification, Experience and Competencies

• Sales/Marketing Degree/Diploma or equivalent, electrical/ mechanical engineering qualification favourable
• 3 to 5 years Sales Experience AND/OR completion of the BWE PSSR Cadet Programme
• Matric
• High competence in Microsoft Office
• SAP and CRM exposure
• Technical Knowledge/experience an advantage.
• Power Generation / Marine
• Sales competency (to be measured through compulsory sales competency assessment)

 Customer Business Understanding

Relationship Development

ualifying

roduct and Solution Focus

onsultative Selling

egotiation

enacious

ustomer Care

inancial Skills

inancial Acumen

alue Selling

• Analysis and reasoning
• Drive, Energy, and Initiative (Results-Focus)

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Adaptability
• Good communication skills (verbal and written)
• Customer focus
• Decision making
• Information monitoring
• Planning and organising
• Analytical
• Attention to detail
• Problem solving skills

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description
na

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.

Responsibilities
Product/Service Information

Provide advanced product/service information.

Customer Order Processing

Record and process customer orders, selecting the most appropriate approach based on predefined options.

Resolving Customer Issues

Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.

Customer Relationship Development / Prospecting

Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.

Customer Relationship Management (CRM) Data

Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.

Customer Needs Clarification

Interview the customer, following a multilevel sales script, to clarify the customer's requirements.

Renewals

Provide exceptional service to customers to encourage continued use of the organization's products/services.

Operational Compliance

Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

Personal Capability Building

Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies
Action Oriented

Communicates Effectively

Customer Focus

Decision Quality

Ensures Accountability

Instills Trust

Interpersonal Savvy

Nimble Learning

Education
Matriculation Certificate (Matric)

Closing Date
13 October 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story

• Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
• Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
• Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
• Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
• Drive effective utilisation and continuous development of unit systems.
• Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
• Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
• Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
• Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
• Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
• Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
• Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
• Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
• Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
• Prepare regular reports and presentations to support operational and management decision-making.
• Uphold company policies, SHE standards, and compliance frameworks across all activities.
• Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
• Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
• Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
• Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
• Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
• Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
• Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
• Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
• Engage with team members consistently and be an active, dependable presence in daily team activities.
• Identify personal development needs and source suitable capacity-building opportunities.
• Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
• Support the organization by participating in company-wide events and initiatives.

• Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.

• Matric / Grade 12 or equivalent

• National Diploma in supply chain or similar
• 4+ years within a customer service environment

Job Title: Customer Services Consultant

Company: Korean Motor Spares

Job Type: Full-time, On-site

About Us

Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.

We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.

Key Responsibilities

• Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
• Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
• Build and maintain strong customer relationships to drive repeat business.
• Work closely with branch staff to ensure smooth daily operations.
• Handle stock checks, invoicing and related admin tasks.

Requirements

• 5+ years experience in automotive spare parts sales (essential).
• Solid knowledge of car parts and mechanical systems.
• Previous mechanic experience or technical automotive background is a strong advantage.
• Reliable form of transportation to and from work.
• Strong communication skills with both English and Afrikaans proficiency being advantageous.
• Computer literacy (basic invoicing and POS systems).
• Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
• Customer Service Consulting will be main objective to respond to all inquiries.

Personality Traits We Value

We're not just looking for experience – we want the right attitude too. The ideal candidate will be:

• Customer-focused – always willing to help customers find the right part.
• Energetic & approachable – friendly personality that builds trust.
• Detail-oriented – accurate with quotations, part codes and stock management.
• Team player – willing to support fellow staff members.
• Problem-solver – able to think quickly when sourcing or advising on parts.

Working Hours

• Monday to Friday: 08:00 – 17:00
• Saturday: 08:00 – 13:00

Training Period

All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.

Location

Edenvale Main Branch (On-site only, no remote work).

Why Join Us?

At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.

How to Apply:

Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.

Job Type: Full-time

Pay: R7 000,00 - R10 000,00 per month

Ability to commute/relocate:

• Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Auto Parts Sales: 5 years (Required)

Location:

• Edenvale, Gauteng (Required)

Work Location: In person

The company is seeking an experienced and dynamic Customer Service Manager  to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.

Your key job  responsibilities as the Customer Service Manager  in Johannesburg  will include:

Requirements for this Customer Service Manager  job  in Johannesburg :

Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.