25 Customer Service Roles jobs in Tembisa
Customer Care Specialist
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Job Description
Job title – Customer Care Specialist
Location – Isando, South Africa
Job model – Hybrid (3 days a week on site)
As a Customer Care Specialist, you will play a key role in ensuring the efficiency of the department while continuously enhancing service levels for both internal and external customers.
Your key responsibilities- Perform effectively under pressure while maintaining a positive attitude
- Consistently go the extra mile to deliver excellent customer service
- Ensure high levels of accuracy with minimal errors in daily tasks
- Collaborate closely with colleagues and contribute as a team player
- Follow and uphold company policies and best practices
- Provide proactive support to internal customers across various departments
- A space to grow by encouraging and supporting curiosity and an open mindset
- A culture that prioritizes safety and well-being, both physically and mentally
- A firm belief that working together with our customers is the key to achieving great things
- A flexible work environment that empowers people to take accountability for their work and own the outcome
- An eagerness to be one team and learn from each other to bring progress to life and create a better future
- The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
- A completed Grade 12 qualification
- 2–3 years of administrative experience, preferably in a fast-paced environment
- Proven experience in the export field
- Fluency in English, both written and verbal
- A strong team player with the ability to work effectively under pressure
- Excellent communication and problem-solving skills
About dsm-firmenich
At dsm-firmenich, we don't just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.
Because real progress only happens when we go beyond, together.
Our application process
Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal. Please note that the application deadline is September 12th, 2025.
DEI and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.
Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.
Customer Care Agent
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Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
Essential
- Min 2-year call Centre experience
Preferred
- Call center experience in motor industry especially in customer care
- Knowledge or understanding of contact center technology and methodologies
- Excellent verbal and written communication skills
- Good excel skills
Qualifications
Essential
l
• Matric
- Fluent in English
Preferred
- Contact center qualification
- Computer literacy in order to operate customer related information systems
Customer Care Representative
Posted today
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DESCRIPTION:
Pick-Nik Marketing (Pty) Ltd manufactures, markets and sells tissue and hygiene products through Retail and Business to Business channels in South Africa and neighboring countries. Its Head Office and operational factories are in Gauteng, Kempton Park.
We are seeking a highly capable
Customer Care Agent Learner
This role will be reporting to the
Supply Chain Manager,
and the ideal candidate should demonstrate strong analytical and problem-solving skills, excellent communication abilities and a passion for building a career in supply chain and operations
KEY PERFORMANCE AREAS:
- Strong attention to detail with ability to work in a fast-paced manufacturing/distribution environment.
- Eagerness to learn, adapt and contribute to supply chain excellence.
Opportunities Offered:
- Exposure to end-to-end supply chain processes (procurement, inventory, warehousing, logistics and distribution).
- Career growth and mentorship in a structured graduate program.
- A supportive environment to develop technical and professional skills.
QUALIFICATIONS/REQUIREMENT:
- Bachelor's degree/ National Diploma in Supply Chain Management, Logistics, Operations Management, or related field.
- Fluent in Afrikaans (spoken and written) and proficient in English.
Customer Care Agent
Posted today
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Job Description
*Company Description *
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Essential
Job Description
- Min 2-year call Centre experience
Preferred
- Call center experience in motor industry especially in customer care
- Knowledge or understanding of contact center technology and methodologies
- Excellent verbal and written communication skills
- Good excel skills
*Qualifications *
Essential
l
- Matric
- Fluent in English
Preferred
- Contact center qualification
- Computer literacy in order to operate customer related information systems
Chief Accountant: Customer Care Finance: FINA19557
Posted today
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Job Description
Location
City of Ekurhuleni
Remuneration
R 529,560 to R 726,468 - Basic salary per annum (plus benefits)
Assignment Type
Permanent
Minimum Requirements:
- BCom Accounting Degree or relevant equivalent NQF Level 7 qualification
- MFMA Certification will serve as an advantage
- 5 - 8 years' experience in an accounting environment
Core Responsibilities:
- Manage the overall activities of the revenue management functions within pay points, in close liaison with the different section heads, other Departments of Council, National and Provincial Government, directives and legislation to ensure an effective and informed division
- Manage the pay points to ensure an effective and informed decisions regarding financial to comply to MFMA and other related financial legislation
- Compile and coordinate reports for submission to the Manager for decision-making, consideration and information to achieve and meet sectional set objectives and goals
- Manage all human resources issues in the Customer Care Centre to ensure effective and determined staff and to provide meaningful context, setting performance standards, educating and development of subordinates
- Facilitate accurate billing, proper credit control and customer liaison in the pay point to ensure sufficient revenue collection for the region to execute their budget to ensure sufficient revenue collection
Enquiries: Tel:
Candidates may be requested to submit proof of the NQF level applicable to the qualifications they have obtained.
Should candidates not be informed of the outcome of the application within six weeks of the closing date, it should be regarded as having been unsuccessful.
The City of Ekurhuleni subscribes to the principles of the Employment Equity Act and reserves the right to appoint, not appoint or to appoint laterally.
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Client Relations
Posted today
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We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.
What You'll Do:
Make outbound calls to prospective property clients
Build strong client relationships through exceptional service
Collaborate with our sales team to achieve targets
Provide professional customer support and follow-ups
What We're Looking For:
Previous call centre or sales experience (real estate preferred)
Excellent communication and phone skills
Proficiency in Microsoft Office/Google Suite
Own laptop required
Team player with independent work ability
What We Offer:
Salary: Up to R11,000/month
Full-time, Monday - Friday position
Dynamic, fast-paced work environment
Career growth opportunities in real estate
If you are interested send your CV and cover letter to
Location: Observatory, Cape Town
Job Type: Full-time
Pay: Up to R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
Job Type: Full-time
Pay: R8 000,00 - R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
OMF Client Relations Consultant
Posted today
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Let's Write Africa's Story Together
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
na
To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
Provide advanced product/service information.
Customer Order Processing
Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning
Education
Matriculation Certificate (Matric)
Closing Date
13 October 2025 , 23:59
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
The Old Mutual Story
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Customer Service
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Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
Customer Service Liaison
Posted 11 days ago
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Job Description
- Matric
- Previous experience in Customer Service or sales
- Minimum 3 years call centre experience
- Must be presentable and professional
Consultant: Mellissa Rambally - Dante Personnel Johannesburg
Customer Service Representative
Posted today
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Job Description
- Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
- Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
- Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
- Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
- Drive effective utilisation and continuous development of unit systems.
- Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
- Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
- Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
- Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
- Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
- Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
- Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
- Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
- Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
- Prepare regular reports and presentations to support operational and management decision-making.
- Uphold company policies, SHE standards, and compliance frameworks across all activities.
- Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
- Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
- Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
- Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
- Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
- Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
- Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
- Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
- Engage with team members consistently and be an active, dependable presence in daily team activities.
- Identify personal development needs and source suitable capacity-building opportunities.
- Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
- Support the organization by participating in company-wide events and initiatives.
Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.
Matric / Grade 12 or equivalent
- National Diploma in supply chain or similar
- 4+ years within a customer service environment