Help Desk Support Randburg

Randburg, Gauteng Humankind Group

Posted 22 days ago

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Job Description

ISP Helpdesk Support Agent

Reference: HC -Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

  1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
  2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
  3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
  4. Participate in project onboarding of new customers and upgrades.
  5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
  6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

  1. Certification as IT Technician preferred.
  2. A+ / N+ certification.
  3. CCNA / HCNA certification.
  4. Microsoft Certified IT Professional preferred.
  5. Experience with monitoring systems such as Nagios or PRTG.
  6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
  7. Valid driver's license and own transport.
  8. Ability to work shifts.
  9. Proven experience in an ISP Engineer or similar customer support role.
  10. Working knowledge of VoIP technology.
  11. Familiarity with network cabling, classification, and topology.
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Help desk support randburg

Randburg, Gauteng Humankind Group

Posted today

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Job Description

permanent
ISP Helpdesk Support Agent Reference: HC -Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr
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Client Relations

Observatory, Gauteng R96000 - R144000 Y 7 Seas Recruitment

Posted today

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Job Description

We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.

What You'll Do:

  • Make outbound calls to prospective property clients

  • Build strong client relationships through exceptional service

  • Collaborate with our sales team to achieve targets

  • Provide professional customer support and follow-ups

What We're Looking For:

  • Previous call centre or sales experience (real estate preferred)

  • Excellent communication and phone skills

  • Proficiency in Microsoft Office/Google Suite

  • Own laptop required

  • Team player with independent work ability

What We Offer:

  • Salary: Up to R11,000/month

  • Full-time, Monday - Friday position

  • Dynamic, fast-paced work environment

  • Career growth opportunities in real estate

If you are interested send your CV and cover letter to

Location: Observatory, Cape Town

Job Type: Full-time

Pay: Up to R12 000,00 per month

Application Question(s):

  • Do you have a laptop?

Work Location: In person

Job Type: Full-time

Pay: R8 000,00 - R12 000,00 per month

Application Question(s):

  • Do you have a laptop?

Work Location: In person

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Customer Service Call Center Agent

Johannesburg North, Gauteng Real Promotions

Posted today

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Job Description

Are you a results-driven communicator with a passion for sales? Were looking for a Customer Serivce Call Center Agent who thrives in a fast-paced environment. What Youll Do: Engage with potential and existing business clients via phone and email Generate and qualify leads, set appointments, and close deals Meet and exceed weekly/monthly sales targets Maintain accurate records of interactions using CRM tools Collaborate with internal teams to tailor solutions for client needs 2 years of experience in B2B sales , preferably in a call center or outbound sales environment Strong communication, negotiation, and closing skills Goal-oriented mindset and ability to work independently A positive attitude and team spirit Why Join Us? Competitive base salary performance-based commissions Opportunities for growth and career advancement Supportive team culture and ongoing training
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Customer Service Call Center Agent

Randburg, Gauteng Real Promotions

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Job Description

Are you a results-driven communicator with a passion for sales? Were looking for a Customer Serivce Call Center Agent who thrives in a fast-paced environment. What Youll Do: Engage with potential and existing business clients via phone and email Generate and qualify leads, set appointments, and close deals Meet and exceed weekly/monthly sales targets Maintain accurate records of interactions using CRM tools Collaborate with internal teams to tailor solutions for client needs 2 years of experience in B2B sales , preferably in a call center or outbound sales environment Strong communication, negotiation, and closing skills Goal-oriented mindset and ability to work independently A positive attitude and team spirit Why Join Us? Competitive base salary performance-based commissions Opportunities for growth and career advancement Supportive team culture and ongoing training
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Senior Manager - Client Relations and Project Delivery

Rosebank, Gauteng Trio Recruitment (Pty) LTD

Posted 26 days ago

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Job Description

Senior Manager: Client Relations and Project Delivery

Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients?

The Senior Manager role might be your next big challenge and a step up for your career.

We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients.

Duties & Responsibilities
  1. Main focus:
  2. Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus
  3. Client engagement & relations - building out true long-standing relationships based on trust and quality service
  4. Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people
  5. Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes
  6. Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment
  7. Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting

We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment.

Desired Experience & Qualification
  1. B.Sc, B.Eng or B.Com degree with IT related subjects as majors.
  2. From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg
  3. With above average results. Guideline is 60% average at university.
  4. Matric results – above average for Mathematics
  5. Excellent communication skills - interpersonal, written and public speaking
  6. Strong and proven organizational skills
  7. Excellent analytical and problem-solving skills with a strong automation mindset
  8. Critical thinker with quality focus

Desired Experience

  1. At least 5 years’ worth of professional experience
  2. Have a strong technical background with experience in software engineering and project management leadership
  3. Significant experience leading projects from engagement through implementation and covering the full project lifecycle
  4. Implementing scalable solutions and building enterprise-wide systems
  5. Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management
  6. Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring
  7. Business analysis, system analysis and requirements facilitation aspects of projects
  8. Hands-on experience with application support
  9. Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing
  10. Experience in different delivery methodologies with agile leadership desirable
  11. Leading and mentoring other team members such as software engineers and analysts
  12. A proven track record of success in project delivery, preferably working in a regulated Financial Services environment
  13. Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration
  14. Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams
  15. Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view
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Senior manager - client relations and project delivery

Rosebank, Gauteng Trio Recruitment

Posted today

Job Viewed

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Job Description

permanent
Senior Manager: Client Relations and Project Delivery Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients? The Senior Manager role might be your next big challenge and a step up for your career. We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients. Duties & Responsibilities Main focus: Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus Client engagement & relations - building out true long-standing relationships based on trust and quality service Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment. Desired Experience & Qualification B. Sc, B. Eng or B. Com degree with IT related subjects as majors. From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg With above average results. Guideline is 60% average at university. Matric results – above average for Mathematics Excellent communication skills - interpersonal, written and public speaking Strong and proven organizational skills Excellent analytical and problem-solving skills with a strong automation mindset Critical thinker with quality focus Desired Experience At least 5 years’ worth of professional experience Have a strong technical background with experience in software engineering and project management leadership Significant experience leading projects from engagement through implementation and covering the full project lifecycle Implementing scalable solutions and building enterprise-wide systems Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring Business analysis, system analysis and requirements facilitation aspects of projects Hands-on experience with application support Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing Experience in different delivery methodologies with agile leadership desirable Leading and mentoring other team members such as software engineers and analysts A proven track record of success in project delivery, preferably working in a regulated Financial Services environment Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view #J-18808-Ljbffr
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Customer Service Representative

Sandton, Gauteng R150000 - R250000 Y BROCABS LTD

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We are seeking a friendly, reliable, and professional Customer Service Representative to join our team. The ideal candidate will be the first of contact for our customers, ensuring their needs are met with efficiency, accuracy, and care.

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Bilingual Customer Service Representative

Sandton, Gauteng R40000 - R80000 Y Merchants

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Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes

Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

  • Assist French-speaking customers with their Account and Mastercard services
  • Investigate and resolve fraud claims and payment disputes
  • Provide accurate, empathetic banking support across phone, email, and chat
  • Document cases clearly and follow all compliance and data security protocols
  • Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

  • Fluent in French and proficient in English
  • 6–12 months of customer service or call centre experience (banking or financial services a plus)
  • Strong attention to detail, problem-solving, and data accuracy
  • Able to remain calm and professional in sensitive or high-stress situations
  • Comfortable using multiple systems and digital tools

What You'll Get:

  • Join a reputable, growing team supporting a major Canadian brand
  • Full training and onboarding provided
  • Opportunities for career growth in financial services
  • Work in a diverse, bilingual, and inclusive environment
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Call Center Representative

Sandton, Gauteng Merchants

Posted today

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Overview

Are you ready to deliver world-class service and build your career in the international banking industry?

We’re looking for energetic, customer-focused individuals to be the first point of contact for US-based customers. You’ll handle inbound calls, resolve queries, process account requests, and provide support with professionalism, empathy, and accuracy. This is more than just answering calls—it’s about building trust, solving problems, and creating exceptional customer experiences.

What You’ll Need
  • Matric / NQF 4
  • 12+ months of customer service experience (hospitality, retail, call centre, or banking preferred)
  • Strong problem-solving, multi-tasking & attention to detail
  • Must live in Randburg or Sandton
  • Flexible to work US-aligned hours
  • Ability to pass clear criminal, credit, fraud & risk checks
  • If you’re passionate about customer service and ready to step into a global banking environment, we want to hear from you!
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Customer Service and Finance
Industries
  • Banking
  • Outsourcing and Offshoring Consulting
  • Telephone Call Centers

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