41 Customer Service Roles jobs in Tembisa

ISP Helpdesk Support Agent Reference: HC -Moipo-1Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries. Key Responsibilities: Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents. Participate in project onboarding of new customers and upgrades. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM. Contribute to the development and maintenance of the company's Knowledge Base. Minimum Requirements: Certification as IT Technician preferred. A+ / N+ certification. CCNA / HCNA certification. Microsoft Certified IT Professional preferred. Experience with monitoring systems such as Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers. Valid driver's license and own transport. Ability to work shifts. Proven experience in an ISP Engineer or similar customer support role. Working knowledge of Vo IP technology. Familiarity with network cabling, classification, and topology. #J-18808-Ljbffr

Senior Manager: Client Relations and Project Delivery

Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients?

The Senior Manager role might be your next big challenge and a step up for your career.

We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients.

Duties & Responsibilities

1. Main focus:
2. Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus
3. Client engagement & relations - building out true long-standing relationships based on trust and quality service
4. Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people
5. Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes
6. Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment
7. Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting

We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment.

Desired Experience & Qualification

1. B.Sc, B.Eng or B.Com degree with IT related subjects as majors.
2. From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg
3. With above average results. Guideline is 60% average at university.
4. Matric results – above average for Mathematics
5. Excellent communication skills - interpersonal, written and public speaking
6. Strong and proven organizational skills
7. Excellent analytical and problem-solving skills with a strong automation mindset
8. Critical thinker with quality focus

Desired Experience

1. At least 5 years’ worth of professional experience
2. Have a strong technical background with experience in software engineering and project management leadership
3. Significant experience leading projects from engagement through implementation and covering the full project lifecycle
4. Implementing scalable solutions and building enterprise-wide systems
5. Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management
6. Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring
7. Business analysis, system analysis and requirements facilitation aspects of projects
8. Hands-on experience with application support
9. Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing
10. Experience in different delivery methodologies with agile leadership desirable
11. Leading and mentoring other team members such as software engineers and analysts
12. A proven track record of success in project delivery, preferably working in a regulated Financial Services environment
13. Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration
14. Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams
15. Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view

#J-18808-Ljbffr

Senior Manager: Client Relations and Project Delivery Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients? The Senior Manager role might be your next big challenge and a step up for your career. We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients. Duties & Responsibilities Main focus: Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus Client engagement & relations - building out true long-standing relationships based on trust and quality service Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment. Desired Experience & Qualification B. Sc, B. Eng or B. Com degree with IT related subjects as majors. From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg With above average results. Guideline is 60% average at university. Matric results – above average for Mathematics Excellent communication skills - interpersonal, written and public speaking Strong and proven organizational skills Excellent analytical and problem-solving skills with a strong automation mindset Critical thinker with quality focus Desired Experience At least 5 years’ worth of professional experience Have a strong technical background with experience in software engineering and project management leadership Significant experience leading projects from engagement through implementation and covering the full project lifecycle Implementing scalable solutions and building enterprise-wide systems Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring Business analysis, system analysis and requirements facilitation aspects of projects Hands-on experience with application support Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing Experience in different delivery methodologies with agile leadership desirable Leading and mentoring other team members such as software engineers and analysts A proven track record of success in project delivery, preferably working in a regulated Financial Services environment Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view #J-18808-Ljbffr

Senior Manager: Client Relations and Project Delivery Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients? The Senior Manager role might be your next big challenge and a step up for your career. We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients. Duties & Responsibilities Main focus: Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus Client engagement & relations - building out true long-standing relationships based on trust and quality service Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment. Desired Experience & Qualification B. Sc, B. Eng or B. Com degree with IT related subjects as majors. From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg With above average results. Guideline is 60% average at university. Matric results – above average for Mathematics Excellent communication skills - interpersonal, written and public speaking Strong and proven organizational skills Excellent analytical and problem-solving skills with a strong automation mindset Critical thinker with quality focus Desired Experience At least 5 years’ worth of professional experience Have a strong technical background with experience in software engineering and project management leadership Significant experience leading projects from engagement through implementation and covering the full project lifecycle Implementing scalable solutions and building enterprise-wide systems Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring Business analysis, system analysis and requirements facilitation aspects of projects Hands-on experience with application support Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing Experience in different delivery methodologies with agile leadership desirable Leading and mentoring other team members such as software engineers and analysts A proven track record of success in project delivery, preferably working in a regulated Financial Services environment Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view #J-18808-Ljbffr

An Inbound Lead Response Agent is responsible for contacting potential customers who have expressed interest in products or services through inbound channels (website inquiries, online forms, campaigns, advertisements, etc.). This role involves reaching out to these leads, understanding their requirements, providing accurate information, and converting inquiries into sales or qualified opportunities while ensuring excellent customer experience. Key Responsibilities Call and follow up with leads generated through inbound sources (website, ads, campaigns, referrals, etc.). Understand customer needs and provide suitable information on products or services. Qualify leads and update CRM with accurate customer details and call outcomes. Persuade and guide prospects towards conversions (sales, appointments, or sign-ups). Maintain daily/weekly lead call targets, conversion ratios, and follow-up schedules. Handle sales queries, objections, and escalate complex cases to Management. Ensure compliance with company policies and always maintain professionalism. Work closely with Management / Team Leader to provide feedback on lead quality and campaign performance. Educational & Experience Requirements Minimum: Matric. Prior experience in telesales or internal sales is essential. Debt counselling knowledge is an advantage. Skills & Competencies Strong verbal communication and persuasive skills. Strong written communication English first language required. Active listening and ability to build rapport quickly. Customer-centric approach with problem-solving mindset. Good organizational and follow-up skills. Basic computer knowledge (MS Office, CRM tools). Target-oriented with ability to work in a fast-paced environment.

Overview

Join to apply for the Call Center Representative role at Merchants .

Are you ready to deliver world-class customer service in the international banking industry? As the first point of contact for US-based customers, you’ll handle inbound calls, resolve inquiries, process account requests, and support customers with professionalism, empathy, and accuracy.

This is more than just answering calls—it’s about building trust, solving problems, and creating exceptional customer experiences.

Responsibilities

• Handle inbound calls from US-based customers
• Resolve inquiries and process account requests
• Provide professional, empathetic, accurate customer support
• Build trust and deliver exceptional customer experiences

Qualifications

• Matric / NQF 4
• 12+ months in customer service (hospitality, retail, call centre, banking preferred)
• Multi-tasking, problem-solving, and attention to detail

Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: Banking, Outsourcing and Offshoring Consulting, and Telephone Call Centers

Location: Sandton, Gauteng, South Africa

#J-18808-Ljbffr

At aDrive, providing amazing support that establishes trust for riders, driver partners -our community- is a core feature of our product experience. We invest in it and believe in providing the highest quality service executed in the most compelling, most efficient way. Customer Support Representatives are all about helping and educating both riders and drivers.

Duties and Responsibilities

• Be a passionate advocate for Drivers and Riders while answering any questions that come your way.
• Deliver high-quality service across multiple support platforms (mainly tickets, email, phone).
• Create loyalty among new users and get our early adopters to fall in love with aDrive all over again.
• Triage issues and escalate them when necessary.
• Fluency in English and native languages
• Curiosity - you love learning how things work and you're always looking for ways to innovate
• Proficiency using computers (typing, quickly navigating between various tools)
• Excellent reading comprehension and writing skills
• Passion for helping others and creating exceptional support experiences
• Ability to handle multiple issues simultaneously
• Team collaboration skills

Basic Qualifications

• A bachelor's degree or college experience preferred

What You Can Expect From Us

• Modern office in Sandton city with excellent transport links
• Regular team events and social activities
• Comprehensive training and development opportunities

We encourage people from all backgrounds (including individuals with disabilities) who seek the opportunity to help re-define the future of mobility. If you feel certain that you are the perfect candidate for this position, then what are you waiting for? Apply and join our innovative team.

#J-18808-Ljbffr

We are looking for a dynamic and driven individual to join our support team!

You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction.

Role and Responsibilities

You Will:

• Be responsible for all aspects relating to excellent client and employee technical support, including:
• Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them
• Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base
• Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience.
• Continuously engage with the platform and various other business changes and features to remain up to date with the product.
• Ensuring that all allocated tickets are given adequate attention and focus
• Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment.
• Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup

Skills and Experience

You have:

• Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent
• Excellent high school and university results
• Comfortable with ambiguity and complexity
• Efficient, creative and a strong problem solver
• Outstanding communication and interpersonal skills
• High energy, positive attitude, self-starter
• Comfortable working under tight deadlines and pressure from end users
• Excellent ability to prioritize
• Strong organizational skills and attention to detail
• Affinity to technology (experience with Monday.com and Zendesk advantageous)
• Customer support experience advantageous

Compensation and Benefits

• Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote.

Our Values

• Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow
• One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.
• Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes.
• Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.
• We welcome applications from every background and believe diverse experiences and perspectives will make us stronger.

Application Process

• Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
• Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role
• Case Study and Presentation- a chance to showcase your capabilities and how you like to work
• Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed

#J-18808-Ljbffr

We are looking for a dynamic and driven individual to join our support team! You will be an integral part of a foundational team in a company dedicated to achieving one of our most important strategic aims: the quality, accuracy, and speed of resolution of client queries. Providing an outstanding service requires not only great technical knowledge but adopting and building automations and integrations to create new operational efficiencies and scalable processes. This role will provide exposure to businesses across the globe, help you develop your analytical skills, and translate complex subject matter into an easily digestible way. A core part of our business is the operational team’s understanding of global HR and payroll-related technical matters. We offer our services in over 170 countries globally and this role entails becoming highly proficient in technical knowledge relating to labour relations, payroll, employment matters, HR support and overall problem solving across a number of different countries within which we operate. There is a significant commercial aspect to this role, with a key focus on communication with clients and their employees, which is critical to overall customer satisfaction. Role and Responsibilities You Will: Be responsible for all aspects relating to excellent client and employee technical support, including: Assuming full responsibility for client and employee issues and striving to exceed expectations in resolving them Engaging with internal stakeholders to ensure issues are resolved and that resolutions offered contribute towards the growth of our customer base Using a professional and client-centric approach in resolving client and employee issues to ensure a positive experience. Continuously engage with the platform and various other business changes and features to remain up to date with the product. Ensuring that all allocated tickets are given adequate attention and focus Handling multiple high-impact projects simultaneously in a fast-paced, rapidly changing environment. Any other task which may be required by the CEO, Managing Director, COO and Head of Customer Success in line with the company’s operational setup Skills and Experience You have: Preferable qualifications: PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent, Engineering/equivalent Excellent high school and university results Comfortable with ambiguity and complexity Efficient, creative and a strong problem solver Outstanding communication and interpersonal skills High energy, positive attitude, self-starter Comfortable working under tight deadlines and pressure from end users Excellent ability to prioritize Strong organizational skills and attention to detail Affinity to technology (experience with Monday.com and Zendesk advantageous) Customer support experience advantageous Compensation and Benefits Competitive packages: Earn a competitive market salary; plus, access to Employee Purchase schemes to the private company. We grow, you grow Generous Vacation Policy: We think time off is essential… and we encourage it! Hybrid Working: We offer you an autonomous environment to perform at your highest level; whether it’s in-office or remote. Our Values Better Than Yesterday- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow One Playground - The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal. Impact Over Input- Making an impact is everyone's role. Each of us are not just responsible for our actions but for their outcomes. Obsession For Excellence- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service. We welcome applications from every background and believe diverse experiences and perspectives will make us stronger. Application Process Introductory Call- meet our Talent team to discuss the opportunity and establish a great mutual fit for the role Meet the Hiring Manager- a more in-depth exploration of your relevant experience and the skills you’ll bring to the challenge of the role Case Study and Presentation- a chance to showcase your capabilities and how you like to work Value Fit Interview- a final discussion with your future colleagues to align on expectations and set you up to succeed #J-18808-Ljbffr