93 Customer Service Roles jobs in Tembisa
Help Desk Support Randburg
Posted 22 days ago
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Reference: HC -Moipo-1
Employment: Full Time (Shift based)
Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.
Key Responsibilities:
- Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
- Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
- Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
- Participate in project onboarding of new customers and upgrades.
- Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
- Contribute to the development and maintenance of the company's Knowledge Base.
Minimum Requirements:
- Certification as IT Technician preferred.
- A+ / N+ certification.
- CCNA / HCNA certification.
- Microsoft Certified IT Professional preferred.
- Experience with monitoring systems such as Nagios or PRTG.
- Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
- Valid driver's license and own transport.
- Ability to work shifts.
- Proven experience in an ISP Engineer or similar customer support role.
- Working knowledge of VoIP technology.
- Familiarity with network cabling, classification, and topology.
Help desk support randburg
Posted today
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Client Relations
Posted today
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We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.
What You'll Do:
Make outbound calls to prospective property clients
Build strong client relationships through exceptional service
Collaborate with our sales team to achieve targets
Provide professional customer support and follow-ups
What We're Looking For:
Previous call centre or sales experience (real estate preferred)
Excellent communication and phone skills
Proficiency in Microsoft Office/Google Suite
Own laptop required
Team player with independent work ability
What We Offer:
Salary: Up to R11,000/month
Full-time, Monday - Friday position
Dynamic, fast-paced work environment
Career growth opportunities in real estate
If you are interested send your CV and cover letter to
Location: Observatory, Cape Town
Job Type: Full-time
Pay: Up to R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
Job Type: Full-time
Pay: R8 000,00 - R12 000,00 per month
Application Question(s):
- Do you have a laptop?
Work Location: In person
Customer Service Call Center Agent
Posted today
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Customer Service Call Center Agent
Posted today
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Senior Manager - Client Relations and Project Delivery
Posted 26 days ago
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Job Description
Do you want to make a bigger and more significant impact? Are you looking to take on more responsibility, and help us deliver better service and solutions to our clients?
The Senior Manager role might be your next big challenge and a step up for your career.
We are looking for a Senior Manager: Client Relations and Project Delivery to join our team in Cape Town. The role implies being responsible for delivering innovative software solutions to our financial services clients.
Duties & Responsibilities- Main focus:
- Project & solution delivery - project management, driving priorities, managing constraints, open & efficient communication channels, quality focus
- Client engagement & relations - building out true long-standing relationships based on trust and quality service
- Team lead and people management - mentoring people, one-on-one’s, career discussions - challenging and developing our people
- Business development - always looking to improve service & expand our offering to new business areas - exploring new business and tech themes
- Technical lead and expert - growing and leading from an expert tech base - and tapping tech resources in our environment
- Business insight - utilize and grow subject matter knowledge of our client’s business - providing better business solutions and consulting
We are looking for individuals who we can build a genuine relationship with, based on integrity and trust. People with a focus on Quality and Innovation, who display Enthusiasm and Commitment.
Desired Experience & Qualification- B.Sc, B.Eng or B.Com degree with IT related subjects as majors.
- From one of the following universities: UCT, Stellenbosch, Wits, Pretoria, North West (Potchefstroom campus), Free State, KZN, Nelson Mandela, Johannesburg
- With above average results. Guideline is 60% average at university.
- Matric results – above average for Mathematics
- Excellent communication skills - interpersonal, written and public speaking
- Strong and proven organizational skills
- Excellent analytical and problem-solving skills with a strong automation mindset
- Critical thinker with quality focus
Desired Experience
- At least 5 years’ worth of professional experience
- Have a strong technical background with experience in software engineering and project management leadership
- Significant experience leading projects from engagement through implementation and covering the full project lifecycle
- Implementing scalable solutions and building enterprise-wide systems
- Implementing and working with solutions for; system integration, middleware, automation, data migration, application interface, workflow & business process management
- Technical delivery experience through scoping, design, configuration, system testing, deployment & ongoing refactoring
- Business analysis, system analysis and requirements facilitation aspects of projects
- Hands-on experience with application support
- Knowledge of professional software engineering practices, including coding standards, code reviews, source control management, build processes and testing
- Experience in different delivery methodologies with agile leadership desirable
- Leading and mentoring other team members such as software engineers and analysts
- A proven track record of success in project delivery, preferably working in a regulated Financial Services environment
- Knowledge and experience of Financial Services business processes and functions. Preferably finance and operational processes such as money management, accounting, payments & collections, order management, reconciliation, data integrity control, system and data migration
- Key coordinator and liaison with clients, business stakeholders, subject matter experts, project coordinators and delivery teams
- Ability to understand systems from all levels: from the “big picture” enterprise-level view to the detailed level technical view
Senior manager - client relations and project delivery
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Customer Service Representative
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We are seeking a friendly, reliable, and professional Customer Service Representative to join our team. The ideal candidate will be the first of contact for our customers, ensuring their needs are met with efficiency, accuracy, and care.
Bilingual Customer Service Representative
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Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes
Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.
You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.
Key Responsibilities:
- Assist French-speaking customers with their Account and Mastercard services
- Investigate and resolve fraud claims and payment disputes
- Provide accurate, empathetic banking support across phone, email, and chat
- Document cases clearly and follow all compliance and data security protocols
- Escalate complex cases when needed and collaborate with internal fraud teams
Requirements:
- Fluent in French and proficient in English
- 6–12 months of customer service or call centre experience (banking or financial services a plus)
- Strong attention to detail, problem-solving, and data accuracy
- Able to remain calm and professional in sensitive or high-stress situations
- Comfortable using multiple systems and digital tools
What You'll Get:
- Join a reputable, growing team supporting a major Canadian brand
- Full training and onboarding provided
- Opportunities for career growth in financial services
- Work in a diverse, bilingual, and inclusive environment
Call Center Representative
Posted today
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Overview
Are you ready to deliver world-class service and build your career in the international banking industry?
We’re looking for energetic, customer-focused individuals to be the first point of contact for US-based customers. You’ll handle inbound calls, resolve queries, process account requests, and provide support with professionalism, empathy, and accuracy. This is more than just answering calls—it’s about building trust, solving problems, and creating exceptional customer experiences.
What You’ll Need- Matric / NQF 4
- 12+ months of customer service experience (hospitality, retail, call centre, or banking preferred)
- Strong problem-solving, multi-tasking & attention to detail
- Must live in Randburg or Sandton
- Flexible to work US-aligned hours
- Ability to pass clear criminal, credit, fraud & risk checks
- If you’re passionate about customer service and ready to step into a global banking environment, we want to hear from you!
- Associate
- Full-time
- Customer Service and Finance
- Banking
- Outsourcing and Offshoring Consulting
- Telephone Call Centers