20 Customer Service Roles jobs in Sandton

Now Hiring: French-Speaking Agents – Banking, Fraud & Disputes

Are you fluent in
French
and passionate about delivering exceptional customer experiences? Join our team supporting a leading Canadian digital banking brand.

You'll be helping customers with everyday banking, handling fraud investigations, and managing transaction disputes, all while working in a fast-paced, customer-first environment aligned to Canadian business hours.

Key Responsibilities:

• Assist French-speaking customers with their Account and Mastercard services
• Investigate and resolve fraud claims and payment disputes
• Provide accurate, empathetic banking support across phone, email, and chat
• Document cases clearly and follow all compliance and data security protocols
• Escalate complex cases when needed and collaborate with internal fraud teams

Requirements:

• Fluent in French and proficient in English
• 6–12 months of customer service or call centre experience (banking or financial services a plus)
• Strong attention to detail, problem-solving, and data accuracy
• Able to remain calm and professional in sensitive or high-stress situations
• Comfortable using multiple systems and digital tools

What You'll Get:

• Join a reputable, growing team supporting a major Canadian brand
• Full training and onboarding provided
• Opportunities for career growth in financial services
• Work in a diverse, bilingual, and inclusive environment

Job title – Customer Care Specialist

Location – Isando, South Africa

Job model – Hybrid (3 days a week on site)

As a Customer Care Specialist, you will play a key role in ensuring the efficiency of the department while continuously enhancing service levels for both internal and external customers.

• Perform effectively under pressure while maintaining a positive attitude
• Consistently go the extra mile to deliver excellent customer service
• Ensure high levels of accuracy with minimal errors in daily tasks
• Collaborate closely with colleagues and contribute as a team player
• Follow and uphold company policies and best practices
• Provide proactive support to internal customers across various departments

• A space to grow by encouraging and supporting curiosity and an open mindset
• A culture that prioritizes safety and well-being, both physically and mentally
• A firm belief that working together with our customers is the key to achieving great things
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose

• A completed Grade 12 qualification
• 2–3 years of administrative experience, preferably in a fast-paced environment
• Proven experience in the export field
• Fluency in English, both written and verbal
• A strong team player with the ability to work effectively under pressure
• Excellent communication and problem-solving skills

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply online by uploading your resume in English via our career portal. Due to privacy regulations, we can only actively interact with applications via our career portal. Please note that the application deadline is September 12th, 2025.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

DESCRIPTION:

Pick-Nik Marketing (Pty) Ltd manufactures, markets and sells tissue and hygiene products through Retail and Business to Business channels in South Africa and neighboring countries. Its Head Office and operational factories are in Gauteng, Kempton Park.

We are seeking a highly capable
Customer Care Agent Learner

This role will be reporting to the
Supply Chain Manager,
and the ideal candidate should demonstrate strong analytical and problem-solving skills, excellent communication abilities and a passion for building a career in supply chain and operations

KEY PERFORMANCE AREAS:

• Strong attention to detail with ability to work in a fast-paced manufacturing/distribution environment.
• Eagerness to learn, adapt and contribute to supply chain excellence.

Opportunities Offered:

• Exposure to end-to-end supply chain processes (procurement, inventory, warehousing, logistics and distribution).
• Career growth and mentorship in a structured graduate program.
• A supportive environment to develop technical and professional skills.

QUALIFICATIONS/REQUIREMENT:

• Bachelor's degree/ National Diploma in Supply Chain Management, Logistics, Operations Management, or related field.
• Fluent in Afrikaans (spoken and written) and proficient in English.

We're seeking motivated Client Specialists to drive our client engagement and business growth in Observatory, Cape Town.

What You'll Do:

• Make outbound calls to prospective property clients

• Build strong client relationships through exceptional service

• Collaborate with our sales team to achieve targets

• Provide professional customer support and follow-ups

What We're Looking For:

• Previous call centre or sales experience (real estate preferred)

• Excellent communication and phone skills

• Proficiency in Microsoft Office/Google Suite

• Own laptop required

• Team player with independent work ability

What We Offer:

• Salary: Up to R11,000/month

• Full-time, Monday - Friday position

• Dynamic, fast-paced work environment

• Career growth opportunities in real estate

If you are interested send your CV and cover letter to

Location: Observatory, Cape Town

Job Type: Full-time

Pay: Up to R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

Job Type: Full-time

Pay: R8 000,00 - R12 000,00 per month

Application Question(s):

• Do you have a laptop?

Work Location: In person

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world

Job Description

Job Description

Customer Service & Sales Executive (6-Month Contract):

We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.

If that sounds like you, we'd be excited to connect

As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:

• Order Management:

Efficiently and accurately process customer orders.

• Customer Support:

Respond to customer inquiries with professionalism and clarity.

• Cross-Team Collaboration:

Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.

• Service Excellence:

Uphold and enhance LGC's reputation for quality and customer satisfaction.

Key responsibilities and accountabilities:

• To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
• Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
• To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
• To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
• To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
• Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
• To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
• To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
• To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
• Taking ownership of exceeding customer expectations based on customer needs

Qualifications

Qualifications

What We're Looking For

We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.

Key skills & experience:

• Previous experience in a sales support or customer service environment
• Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
• Excellent written and verbal communication
• Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
• Proficient in handling high-pressure situations with efficiency and composure
• Strong IT skills: MS Office, Excel, Outlook, MS Teams
• Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
• Experience using Service Cloud/Sales Force or similar CRM tools

Essential:

• Valid Driver's License and own transport
• High school diploma or equivalent experience

Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website

#scienceforasaferworld

• Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
• Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
• Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
• Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
• Drive effective utilisation and continuous development of unit systems.
• Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
• Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
• Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
• Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
• Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
• Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
• Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
• Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
• Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
• Prepare regular reports and presentations to support operational and management decision-making.
• Uphold company policies, SHE standards, and compliance frameworks across all activities.
• Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
• Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
• Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
• Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
• Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
• Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
• Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
• Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
• Engage with team members consistently and be an active, dependable presence in daily team activities.
• Identify personal development needs and source suitable capacity-building opportunities.
• Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
• Support the organization by participating in company-wide events and initiatives.

• Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.

• Matric / Grade 12 or equivalent

• National Diploma in supply chain or similar
• 4+ years within a customer service environment

General Description

The duties include handling many inbound and outbound messages to and from patients, providers,

facilities, coordinating basic needs, retrieving records and using an EHR as needed.

ROLES AND RESPONSIBILITIES

• Manages inbound and outbound calls, text messages, emails and faxes in a timely manner.

• Responds to customer questions, issues and/or concerns and relays information to the concerned

parties.

• Dispatches messages to proper individual and follows up on needed actions.

• Follows communication "scripts" and general workflows when handling different topics.

• Identifies customers' needs, clarifies information, research emerging issues and provides

solutions.

• Schedules new patients and completes patient charts and intake forms.

• Keeps records of all conversations in command center database in a HIPAA-compliant manner.

• Securely and accurately documents all customer information and completes

• Ensures that work assignments and information gathered from day-to-day work is not shared with

anyone and maintains HIPAA standards of privacy and confidentiality.

• Meets personal/team qualitative and quantitative targets.

• Other administrative tasks as needed.

QUALIFICATIONS

• Strong communication and interpersonal skills and ability to speak clearly and concisely to

customers, vendors, physicians, and care team members.

• Strong customer service skills

• Attention to detail and good ability to handle multiple tasks and requests.

• Organized with confidential client material, appointment tracking, and caseloads.

• Ability to build relationships with customers, work colleagues & vendors.

• Committed, responsible, and abides by high ethical and moral standards.

EDUCATION AND EXPERIENCE:

• Preference for 1-3 years of case management or customer service experience in a healthcare

setting.

• Strong understanding of cultural competency with the target population.

• Experience helping people with health problems – either as employee or fulfilling family

obligations.

• Computer literacy necessary (Microsoft Suite)

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Ability to multi-task, organize, and prioritize work.

R CTC)

Requirement: Own Vehicle & License

Monday to Friday - Shift Work (ESTTime)

Job Title: Customer Services Consultant

Company: Korean Motor Spares

Job Type: Full-time, On-site

About Us

Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.

We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.

Key Responsibilities

• Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
• Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
• Build and maintain strong customer relationships to drive repeat business.
• Work closely with branch staff to ensure smooth daily operations.
• Handle stock checks, invoicing and related admin tasks.

Requirements

• 5+ years experience in automotive spare parts sales (essential).
• Solid knowledge of car parts and mechanical systems.
• Previous mechanic experience or technical automotive background is a strong advantage.
• Reliable form of transportation to and from work.
• Strong communication skills with both English and Afrikaans proficiency being advantageous.
• Computer literacy (basic invoicing and POS systems).
• Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
• Customer Service Consulting will be main objective to respond to all inquiries.

Personality Traits We Value

We're not just looking for experience – we want the right attitude too. The ideal candidate will be:

• Customer-focused – always willing to help customers find the right part.
• Energetic & approachable – friendly personality that builds trust.
• Detail-oriented – accurate with quotations, part codes and stock management.
• Team player – willing to support fellow staff members.
• Problem-solver – able to think quickly when sourcing or advising on parts.

Working Hours

• Monday to Friday: 08:00 – 17:00
• Saturday: 08:00 – 13:00

Training Period

All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.

Location

Edenvale Main Branch (On-site only, no remote work).

Why Join Us?

At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.

How to Apply:

Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.

Job Type: Full-time

Pay: R7 000,00 - R10 000,00 per month

Ability to commute/relocate:

• Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Auto Parts Sales: 5 years (Required)

Location:

• Edenvale, Gauteng (Required)

Work Location: In person

More about Essentra

Essentra plc is a leading global provider of essential components and solutions, specializing in the manufacture and distribution of plastic injection moulded, vinyl dip moulded, and metal items. Headquartered in the United Kingdom, Essentra operates in 28 countries with over 3,000 employees. Our network includes 13 manufacturing facilities, 24 distribution centres, and 33 sales & service centres, serving approximately 70,000 customers across various industries such as equipment manufacturing, automotive, electronics, medical, and renewable energy.

Role Description

This is a full-time on-site role for an Internal Sales Consultant located in Midrand. The Internal Sales Consultant will be responsible for sales consulting, ensuring customer satisfaction, maintaining effective communication with clients, and providing exceptional customer service. The role involves understanding customer needs, updating or assisting of quotations, offering appropriate solutions, and supporting the consulting process to drive sales and customer retention. Uploading of sales orders is part of the role, hence sound understanding of Microsoft platforms are vital.

Reporting to:
Customer Service Manager

To start as soon as possible/1 October 2025.

Qualifications

• Proficiency in Sales Consulting and Consulting skills
• Excellent Customer Service and Customer Satisfaction abilities
• Strong Communication skills
• Ability to understand and meet customer needs
• Relevant experience in sales or customer service roles
• Capacity to work effectively in a team environment
• Tertiary Certificates in Business, Marketing, or related field is a plus.

Package includes market related salary, pension, medical aid, annual incentives and an opportunity for sponsored Studies. Email CV's to -