Client Services Consultant

Roodepoort, Gauteng R180000 - R250000 Y AfroCentric Group

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Job Description

Position Purpose:

Provide Customer Experience and is responsible for assisting the customers' needs. Through engagements with the customer, to build trust and connection and resolve requests with acknowledgement and care. Grow and maintain knowledge and understanding of the customer journey and their emotional reactions. Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Provide personalised clinical servicing through the omni channel experience focusing on the overall care quality of interaction between our customers and the brand. Provide holistic care that is personalised and accessible, managing the care journey end to end. Commit to our service care charter striving to continuously make a positive difference.

Experience:

2 years Managed Care Operations experience,1 – 2 years Customer Servicing Experience

Qualifications:

Matric, Higher Certificate / NQF level 5 (1 – 3 year certification course) recommended

Client service delivery and quality

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

Defined legal, statutory and regulatory compliance is maintained at the required standards, Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Drive Brand Loyalty(GJ

Being a brand ambassador, allowing the brand presence to be felt as an extension of the experience

Financial Management

Contribute to cost savings within the department to assist with financial goals and targets

Identify and Assist Care Management (GJ

Identify and analyse the need of the customers through patience and an empathetic approach -Taking proactive steps to resolve and care for the customers feelings and experience -Caring holistically for the patient journey and their support structures -Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Care Service Requests(GJ

Servicing all key stakeholders in the moment across all care servicing channels as required until the clinical service request has been resolved -Educating stakeholders on self-help digital servicing tools -Connecting with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across our brand authentically Providing a seamless, progressive and holistic approach, understanding the customer's needs

Manage Excellent Experiences(GJ

Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach -Deliver excellence in customer experience through acknowledgement of feelings and perception -Strive to identify areas of improvement and sharing of ideas with your team -Collaborate with all teams to enable peer to peer learning

Operating Model

Meet delivery objectives through working with other team memberswithin and linked to the department / project, resolve operational performance variations and problems and escalate unresolved issues to higher levels, ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy

Keep up to date with operational changes implemented in response to important external influences, Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities, Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Stakeholder Management

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved, Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Manage Care Service Requests:

-Service all key stakeholders in the moment across all care servicing channels as required until the clinical service

request has been resolved.

-Educate stakeholders on self

-help digital servicing tools.

-Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across

our brand authentically.

-Provide a seamless, progressive and holistic approach, understanding the customer's needs.

Identify and Assist Care Management:

-Identify and analyse the need of the customers through patience and an empathetic approach.

-Take proactive steps to resolve and care for the customers feelings and experience.

-Care holistically for the patient journey and their support structures.

-Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Excellent Experiences:

-Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach.

-Deliver excellence in customer experience through acknowledgement of feelings and perception.

-Strive to identify areas of improvement and sharing of ideas with your team.

-Collaborate with all teams to enable peer to peer learning.

Knowledge

-Customer preferences and personality styles

-Health legislation and regulatory

-Healthcare facilities industry

-Customer service operations

-Health Care Industry

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful
.

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Client Services Administrator

Roodepoort, Gauteng R104000 - R130878 Y XPELLO SA

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Company Description

Xpello, established in 2017, offers clients a team of experienced professionals providing a unique and innovative legal solution for landlords and rental agents. Our aim is to streamline the breach and eviction process, thereby preventing large capital outlays with a small contribution. Xpello is dedicated to making the eviction process simple and affordable for all parties involved.

Role Description

This is a full-time, on-site role for an Administrator located in Roodepoort. The Administrator will be responsible for managing day-to-day administrative tasks, including processing applications, handling communications, and providing support to the management team. Additional duties may include answering phone calls and explaining the Xpello services to potential Clients.

Qualifications

  • Strong organizational and administrative skills
  • Confident to work on a computer and learn new systems
  • Excellent written and verbal communication skills
  • Ability to manage sensitive information with confidentiality
  • Experience in residential rental applications is preferred
  • Proven experience as an Administrator or similar role

Remuneration

Monthly salary of R

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Client Services Representative

Roodepoort, Gauteng R192000 Y Herbish Drainage Systems South Africa

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Job Description

Our team is looking for a client service representative who can assist with customer communication, quoting and other administrative tasks.

Work is onsite daily in Stormill, Roodepoort.

Remuneration is R R16 000 cost-to-company per month
, depending on experience. 3 month contract with a view to become permanent employment based on performance.

Non-negotiable requirements:

  • Attention to detail
  • Some experience in client services and/or sales.
  • Good work ethic
  • Great attitude
  • Clear written and verbal communication skills (English, Afrikaans would be a bonus)
  • Candidate must have their own transport and drivers license.

Please submit your CV and kindly note that you will not be considered unless you fit within the provided requirements.

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Client Services Consultant Glacier International

Krugersdorp, Gauteng R104000 - R208000 Y Sanlam

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Job Description

Who are we?
Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Job Purpose
The Client Services Consultant (GI) will be responsible for contributing to the high standard of quality of all processes within the Glacier International Client Services team which includes the client take on process, maintenance of investment plans, client contact (email/ telephone) as well as managing all tasks related to our third party providers.

Key Outcomes

The following outcomes will be expected to be achieved by the Client Services Consultant (GI):

Verifying of Instructions received from various stakeholders

  • To update client instructions into the administration system and ensuring the constant update of the workflow system
  • To ensure that all client instructions received comply with Business Rules and Bermudian legal regulations
  • To assist in preventing fraud and money laundering by adhering to Bermudian legal and business requirements
  • To perform risk ratings and due diligence on all clients, including Offshore Trusts and companies.
  • To liaise with the relevant role players e.g. intermediaries/ clients/broker consultants and obtain any outstanding information/ documentation or to clarify instructions received
  • To liaise with Offshore administrators to ensure that all the client' instructions are finalised
  • To co-ordinate the new business account opening procedures with the administrator and offshore stockbrokers
  • To attend queries related to investments in the Glacier International product set

Key Outcomes continued

Reporting

  • Ensure that you report suspicious activities timeously to the relevant Departments
  • Reporting of service failures to the relevant Senior Consultant and then escalated to Client Services Manager.

Protecting the Glacier Brand and building relationships

  • Play a key role in fostering positive client relationships and the retention of clients
  • Build and establish relationships with internal departments to enhance organisational effectiveness and efficiency
  • Active participation in the business's continuous improvement by identifying and proposing solutions to process and service-related failures

Qualifications And Experience

  • Matric/ Grade 12
  • 1 to 2 years' experience in the Offshore Investments environment is essential
  • A tertiary qualification will be an advantage
  • Proven track record in providing excellent client service
  • Excel intermediate level
  • Strong verbal and written communication skills (English)

Competencies

  • Being Resilient
  • Drives Results
  • Cultivates Innovation
  • Collaborates
  • Client Focus
  • Attention to Detail
  • Accuracy
  • Flexibility (overtime)
  • Ownership
  • Decision making and accountability

Attributes

  • Positive, can do attitude
  • Self-motivated
  • Honesty, integrity and respect
  • Ability to perform under pressure and adapt to change
  • Resilience and Tenacity
  • Assertive and confident
  • Ability to co-operate and thrive both within an independent and team environment

Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time
Closing Date: 12 September 2025

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation
Glacier is committed to excellence and striving towards Employment Equity.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

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