4 Customer Service Representative jobs in Centurion
Internal Client Services
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Company Description
At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.
Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.
Deloitte offers career opportunities across Audit & Assurance (A&A), Tax & Legal (T&L) and our Consulting services business, which is made up of Strategy, Risk & Transactions Advisory (SR&T) and Technology & Transformation (T&T).
Are you ready to apply your knowledge and background to exciting new challenges? From learning to leadership, this is your chance to take your career to the next level.
About The Division
It takes a high-powered network of internal support professionals to keep Deloitte going strong. The internal services function provides a wide variety of support services to our organisation and people.
As with all the functions in Deloitte, a core set of competencies is associated with each internal service area. An overall understanding of value-added client service, the experience to work in multifunctional and cross-border teams, strong business acumen, and the instinct to think and act globally are essential for advancement within Internal Client Services.
Job Description
This role will be responsible for providing critical support to the firm and its practitioners in respect of all firm independence related matters through:
- Project managing practice reviews, quality reviews, member firm standards as required both internally and by regulators
- Policy drafting, reviewing and maintenance.
- Report writing in relation to response to any internal / external review.
- Liaison with various stakeholders, both in the team and with other leaders / monitoring teams.
- Roll-out of client and engagement acceptance independence monitoring program
- Review and reporting of testing material
- Development of new monitoring activities / updating / refine monitoring activities within the function.
- Supports the implementation of strategy of the QIRR Independence Area in relation to specific area of expertise
- Providing technical and specialized independence support to engagement teams and Service Line Risk Leaders to manage the client portfolio.
- Provide Subject Matter Expert Training, both for internal teams as well as to other Service lines.
- Roll-out of new independence requirements to the Firm.
- Develop, update, and maintain systems, templates and processes and manuals.
- Liaising with various service lines and independence teams across Deloitte Africa.
- Provide reporting to DOI on a regular basis.
- Roll-out of communications with respect to subject matter areas and consultation procedures in line with the communication strategy.
- Providing guidance, monitoring and supervision of those reporting into the role.
Qualifications
Minimum Qualifications
CA (SA)
Desired Qualifications
Relevant business-related tertiary qualification:
- A compliance, risk, audit, or independence background
- Professional service delivery
- Understanding of a regulatory environment and ability to interpret and apply technical rules in a practical way.
Minimum Experience
- 18 months years working experience (managerial experience ideal)
- Knowledge of the applicable regulatory bodies (IESBA/IFAC/SEC/PCAOB etc.) applicable to the audit environment. Knowledge of relevant South Africa Companies Act requirements affecting an audit environment. (Section
Desired Experience
- Manegerial experience
- Knowledge of risk and independence aspects affecting the audit environment would be an advantage.
- Knowledge of relevant Deloitte Policy Manuals on Independence would be an advantage (if you are a Deloitte internal candidate)
- Hands-on independence experience and a good understanding of independence in a professional services environment and the application of Independence management methodologies would be an advantage.
Additional Information
Technical Capabilities
- High computer literacy, with solid working experience in Microsoft Office (Outlook, Word Power Point, TEAMS; SharePoint and advanced Excel would be an advantage).
- Demonstrated leadership skills
- Excellent written and verbal business communication skills and an excellent proficiency in English – written & oral.
- Able to conduct meetings and workshops and deliver presentations skilfully.
- Delivery- and action-focused, and persistence and perseverance in driving issues to resolution.
- Good understanding of the principles of risk management and the ability to develop and present risk views with appropriate mitigation strategies.
Behavioural Competencies
- Excellent time management skills; ability to work on multiple simultaneous activities, apply prioritisation, and negotiate deadlines.
- Self-motivated, high-energy levels, enthusiastic, committed, dynamic and driven.
- Mature attitude with the ability to apply sound judgement to matters.
- Ability to follow through on tasks to completion; good follow-up skills.
- Ability to work in a fast-paced, dynamic and results-driven environment, and an ability to work under pressure, coupled with strong conflict management and negotiation and influencing skills.
- Ability to work with minimal guidance in a highly motivated and dynamic team.
- Good mentorship and coaching ability with desire to develop self and others
At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.
Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.
Be careful of Recruitment Scams:
Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.
To help you look out for potential recruitment scams, here are some Red Flags:
- Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
- Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent's data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
- Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.
If you're unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.
Data Capturer: Client Services
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Who are we?
At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.
Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.
We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.
Build a successful career with us
We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
What will you do?
The Personal lines Data Capturer: Client Services will be responsible for inbound/outbound telephonic communication with client base.
Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Provides accurate product information to clients in line with standards and protocols.
Minimum Requirements
Minimum Qualification
- Grade 12/Standard 10/NQF 4
Minimum Experience
- Minimum 12 months Call Centre and administrative experience
- Computer literacy
Deliverables include, but will not be limited to
- Quality orientated and organized
- Self-disciplined and Self-motivated
- Analytical and desire to excel
- Active listening skills
- Problem-solving skills and solution-oriented
- Excellent administrative skills
- Good communication skills (verbal & and written)
- Able to work flexible hours Customer focused
- Results and Target driven
- Teamwork and Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Excellent attendance record
Knowledge and Skills
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
Call Center Operator
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Work Location:
Midrand, Johannesburg
Employment Type:
Contract-based (6 months)
Shift Work:
12-hour shifts (Day: 06:00–18:00 | Night: 18:00–06:00)
NOTE:
This role is well-suited to early-career professionals or recent matriculants looking to grow in a dynamic environment.
Role Overview:
Geotab Africa, a leading provider of advanced telematics and fleet management solutions, is looking for a Call Centre Operator to be based in our offices in Midrand, Johannesburg.
This role is central to our operations, especially in critical events such as vehicle losses, thefts, or hijackings. The Call Centre Operator is the first point of contact and plays a vital role in coordinating the appropriate response and support.
Key Responsibilities:
- Professionally handle all incoming calls via telephone or communication platforms.
- Assess and log incidents such as vehicle theft, loss, hijacking, or general service complaints.
- Dispatch resources in recovery situations and assist in coordinating response efforts.
- Inform the Control Room Supervisor of any situation that requires additional attention or support.
- Maintain accurate records of all calls and ensure they are updated on the provided system.
- Ensure all new or unresolved matters are properly handed over during shift changes.
- Be prepared to work overtime as needed to ensure uninterrupted operations.
Requirements:
- Minimum qualification: Matric (Grade 12).
- Excellent verbal and written communication skills.
- Strong sense of urgency and the ability to stay calm under pressure.
- Good problem-solving skills and the ability to think on your feet.
- Reliable, accountable, and able to work independently and as part of a team.
- Comfortable working in high-pressure environments.
If you're passionate about customer service, thrive under pressure, and want to play a meaningful role in protecting assets and people on the road, we want to hear from you.
Call Center Supervisor
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Job Description
Geotab Africa is the regional reselling partner of Geotab Inc., the world's leading commercial telematics provider. We help businesses across Africa improve fleet efficiency, reduce costs, and enhance safety through data-driven insights. Our solutions connect vehicles to the cloud, turning real-time data into actionable intelligence for smarter decision-making.
The Call Centre Supervisor is responsible for overseeing the day-to-day operations of the call centre, ensuring exceptional service delivery, operational efficiency, and high levels of customer satisfaction. This role involves mentoring and managing staff, coordinating vehicle recovery operations, driving revenue opportunities within the department, and contributing to the strategic direction of the call centre function.
Key Duties & Responsibilities
Team Management & Mentorship
- Lead, mentor, and motivate call centre agents to achieve performance targets.
- Provide ongoing training, guidance, and performance feedback.
- Hire, onboard, and develop new team members.
Operational Oversight
- Continuously improve call centre processes and efficiencies.
- Supervise and coordinate all vehicle recoveries, liaising with customers and relevant stakeholders.
- Oversee Bureau services, including preparation of client reports, post-incident reports, and issuance of compliance certificates.
- Manage insurance-related and device compliance accreditations, working with VESA and other industry bodies.
- Ensure daily checks are completed: notifications, OB book, shift handovers, test reference numbers, and vehicles not downloading (SVR and hosting).
- Coordinate ad hoc reporting and incident management, ensuring risks are logged and addressed.
Reporting & Analytics
- Compile and review daily, weekly, and monthly reports (recoveries, vehicles added to DB, road speeds validation, VESA certificates, exceptions analysis).
- Monitor key metrics such as customer satisfaction scores and exception trends.
- Provide insights and recommendations to improve operations and customer experience.
Revenue & Cost Management
- Identify and implement opportunities to generate additional revenue within the department.
- Manage cost centre elements, ensuring efficiency and budget adherence.
Job Requirements & Attributes
- Excellent telephone and written communication skills with professional etiquette.
- Strong listening skills and customer-first approach.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable with web-based applications.
- Strong organisational and planning skills, with the ability to manage pressure and meet deadlines.
- Analytical mindset with attention to detail and accuracy.
- Ability to collaborate effectively within a team and across departments.
- Basic technical proficiency to adopt new tools and systems quickly.
- Willingness to work shifts, including after-hours when required.
- Accountability, empathy, and strong problem-solving ability.
- Numeracy and quoting skills.
Qualifications & Experience
- Grade 12 (Matric) is required.
- 3–5 years' experience in a call centre environment, preferably in fleet management, logistics, or telematics.
- Proven experience in supervising or leading a team.
- Tertiary qualification or management course will be advantageous.
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