14 Customer Service Manager jobs in Randfontein

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

Company Description

Xpello, established in 2017, offers clients a team of experienced professionals providing a unique and innovative legal solution for landlords and rental agents. Our aim is to streamline the breach and eviction process, thereby preventing large capital outlays with a small contribution. Xpello is dedicated to making the eviction process simple and affordable for all parties involved.

Role Description

This is a full-time, on-site role for an Administrator located in Roodepoort. The Administrator will be responsible for managing day-to-day administrative tasks, including processing applications, handling communications, and providing support to the management team. Additional duties may include answering phone calls and explaining the Xpello services to potential Clients.

Qualifications

• Strong organizational and administrative skills
• Confident to work on a computer and learn new systems
• Excellent written and verbal communication skills
• Ability to manage sensitive information with confidentiality
• Experience in residential rental applications is preferred
• Proven experience as an Administrator or similar role

Remuneration

Monthly salary of R

Position Purpose:

Provide Customer Experience and is responsible for assisting the customers' needs. Through engagements with the customer, to build trust and connection and resolve requests with acknowledgement and care. Grow and maintain knowledge and understanding of the customer journey and their emotional reactions. Deliver and enable excellence in all service moments to all stakeholders (Members, Providers, Employer groups, Intermediaries, Schemes). Provide personalised clinical servicing through the omni channel experience focusing on the overall care quality of interaction between our customers and the brand. Provide holistic care that is personalised and accessible, managing the care journey end to end. Commit to our service care charter striving to continuously make a positive difference.

Experience:

2 years Managed Care Operations experience,1 – 2 years Customer Servicing Experience

Qualifications:

Matric, Higher Certificate / NQF level 5 (1 – 3 year certification course) recommended

Client service delivery and quality

Follow procedures and cooperate with peers and leader for best possible service delivery

Compliance and Risk Management

Defined legal, statutory and regulatory compliance is maintained at the required standards, Operational risk and governance structures, measures and frameworks are complied with and necessary action is taken to address issues, when necessary

Drive Brand Loyalty(GJ

Being a brand ambassador, allowing the brand presence to be felt as an extension of the experience

Financial Management

Contribute to cost savings within the department to assist with financial goals and targets

Identify and Assist Care Management (GJ

Identify and analyse the need of the customers through patience and an empathetic approach -Taking proactive steps to resolve and care for the customers feelings and experience -Caring holistically for the patient journey and their support structures -Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Care Service Requests(GJ

Servicing all key stakeholders in the moment across all care servicing channels as required until the clinical service request has been resolved -Educating stakeholders on self-help digital servicing tools -Connecting with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across our brand authentically Providing a seamless, progressive and holistic approach, understanding the customer's needs

Manage Excellent Experiences(GJ

Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach -Deliver excellence in customer experience through acknowledgement of feelings and perception -Strive to identify areas of improvement and sharing of ideas with your team -Collaborate with all teams to enable peer to peer learning

Operating Model

Meet delivery objectives through working with other team memberswithin and linked to the department / project, resolve operational performance variations and problems and escalate unresolved issues to higher levels, ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery

Operational Implementation of Strategy

Keep up to date with operational changes implemented in response to important external influences, Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities, Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement

Stakeholder Management

Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully achieved, Address customer or stakeholder complaints in alignment with the policies and procedures and ensuring customer / stakeholder buy-in

Manage Care Service Requests:

-Service all key stakeholders in the moment across all care servicing channels as required until the clinical service

request has been resolved.

-Educate stakeholders on self

-help digital servicing tools.

-Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience bringing across

our brand authentically.

-Provide a seamless, progressive and holistic approach, understanding the customer's needs.

Identify and Assist Care Management:

-Identify and analyse the need of the customers through patience and an empathetic approach.

-Take proactive steps to resolve and care for the customers feelings and experience.

-Care holistically for the patient journey and their support structures.

-Understand and navigate any sensitivities and or life situations and support the resolution with the utmost care.

Manage Excellent Experiences:

-Provide accurate and consistent information, meeting all quality standards and measures through a patient and empathetic approach.

-Deliver excellence in customer experience through acknowledgement of feelings and perception.

-Strive to identify areas of improvement and sharing of ideas with your team.

-Collaborate with all teams to enable peer to peer learning.

Knowledge

-Customer preferences and personality styles

-Health legislation and regulatory

-Healthcare facilities industry

-Customer service operations

-Health Care Industry

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful
.

Our team is looking for a client service representative who can assist with customer communication, quoting and other administrative tasks.

Work is onsite daily in Stormill, Roodepoort.

Remuneration is R R16 000 cost-to-company per month
, depending on experience. 3 month contract with a view to become permanent employment based on performance.

Non-negotiable requirements:

• Attention to detail
• Some experience in client services and/or sales.
• Good work ethic
• Great attitude
• Clear written and verbal communication skills (English, Afrikaans would be a bonus)
• Candidate must have their own transport and drivers license.

Please submit your CV and kindly note that you will not be considered unless you fit within the provided requirements.