120 Customer Service Agents jobs in Boksburg

Overview

We are seeking an experienced, hands-on Call Center Manager to oversee the day-to-day operations of our Inbound and Outbound Sales Call Center. The successful candidate will be actively involved on the floor, ensuring performance targets are met, motivating, coaching agents, and maintaining high levels of customer satisfaction.

Position: Call Center Manager
Location: Kempton Park
Work Setup: Full-time

What you will need:

• Bilingual proficiency in English and Afrikaans (essential requirement).
• Minimum 5 years’ experience in a sales center environment, with at least 2–3 years in a managerial role.
• Proven ability to manage and motivate teams in a high-pressure environment.
• Strong knowledge of sales call center operations, KPIs, and performance management.
• Proficiency with call center systems (dialers, CRM, WFM tools) and MS Office (Excel for reporting).
• Excellent communication, coaching, and conflict management skills.
• Strong problem-solving, decision-making, and organizational abilities.
• Hands-on leadership style – comfortable working on the floor and leading by example.
• Flexibility to adapt to changing business needs and priorities.
• Achievement of sales targets and revenue goals across inbound and outbound.
• Improvement in conversion rates, cross-sell, and upsell metrics.
• Staff engagement, retention, and performance improvement.

• Industry-specific experience (e.g., financial services, telecoms, insurance, etc.)
• Knowledge of omnichannel support (phone, email, chat, social media).
• Familiarity with business intelligence (BI) reporting tools.

Quantanite City of Johannesburg, Gauteng, South Africa

Direct message the job poster from Quantanite

We are seeking an experienced and strategic Technical Call Centre Manager to oversee the daily operations of our highly technical call centre campaigns. The ideal candidate will have a strong background in call centre management, proven experience running technical support or troubleshooting campaigns, exceptional leadership skills, and a commitment to enhancing operational efficiency and customer satisfaction. The Technical Call Centre Manager will be responsible for managing team performance, implementing best practices, and ensuring the delivery of accurate and effective technical solutions to our customers.

• Technical Campaign Leadership: Oversee technical support operations across specialised campaigns, ensuring teams are equipped to handle complex customer queries, troubleshooting, and escalations.
• Team Leadership: Lead, mentor, and develop a team of supervisors and technical support agents. Conduct performance evaluations, provide coaching, and foster professional development to maintain high performance and technical capability.
• Operational Management: Manage daily call centre operations to meet SLAs, resolution times, and quality standards for technical support. Ensure proper staffing, shift coverage, and resource allocation to optimise both service levels and technical expertise.
• Performance Monitoring: Track and analyse KPIs such as first-call resolution, mean time to resolve, escalation rates, and customer satisfaction scores. Prepare and present detailed performance and technical reports to senior management.
• Process & Knowledge Improvement: Continuously review and refine call flows, troubleshooting guides, and technical knowledge bases. Implement improvements that reduce resolution times, improve accuracy, and enhance customer experience.
• Customer Experience: Ensure all technical customer interactions meet company standards for accuracy, empathy, and professionalism. Personally resolve high-level escalations or technically complex cases where required.
• Training & Enablement: Develop and implement specialised training programs focused on technical skills, product knowledge, and troubleshooting methodology. Support ongoing upskilling of supervisors and agents to align with evolving campaign requirements.
• Technology & Tools Management: Oversee the use of call centre systems, CRM platforms, ticketing tools, and diagnostic software. Partner with IT and vendors to ensure systems are optimised and that new tools support efficient technical service delivery.
• Compliance & Security: Ensure operations comply with company policies, data security requirements, and relevant technical standards or regulations. Conduct audits and implement corrective actions where necessary.

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field preferred ; equivalent work experience considered.
• Experience:
• Minimum of 5–7 years in a call centre environment.
• At least 3 years in a managerial role leading technical support or troubleshooting campaigns .
• Demonstrated experience handling escalations, technical process improvement, and managing technical knowledge bases.
• Skills: Strong leadership and people management skills; solid technical understanding of troubleshooting workflows; excellent analytical and problem-solving abilities; proficiency in call centre software, CRM systems, and ticketing/diagnostic tools; excellent communication skills.
• Attributes: Strategic thinker with a technical mindset; ability to manage multiple campaigns; proactive, results-oriented, and able to work under pressure.
• Certifications: ITIL, HDI, or other technical service management certifications are a plus.

• Benefits: Health Insurance, Funeral Cover, Group Life Cover and Provident Fund.
• Training: Comprehensive technical and leadership training to support your growth.
• Career Growth: Opportunities for career advancement into broader technical operations or leadership roles.
• Work Environment: A supportive and innovative culture with a focus on teamwork, learning, and continuous improvement.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

For more information about this role, please apply through the Quantanite career portal.

We are seeking an experienced, hands-on Call Center Manager to oversee the day-to-day operations of our Inbound and Outbound Sales Call Center. The successful candidate will be actively involved on the floor, ensuring performance targets are met, motivating, coaching agents, and maintaining high levels of customer satisfaction.

Position: Call Center Manage
Location: Kempton Park
Work Setup: Full-time

What you will need:

• Bilingual proficiency in English and Afrikaans (essential requirement).
• Minimum 5 years’ experience in a sales center environment, with at least 2–3 years in a managerial role.
• Proven ability to manage and motivate teams in a high-pressure environment.
• Strong knowledge of sales call center operations, KPIs, and performance management.
• Proficiency with call center systems (dialers, CRM, WFM tools) and MS Office (Excel for reporting).
• Excellent communication, coaching, and conflict management skills.
• Strong problem-solving, decision-making, and organizational abilities.
• Hands-on leadership style – comfortable working on the floor and leading by example.
• Flexibility to adapt to changing business needs and priorities.
• Achievement of sales targets and revenue goals across inbound and outbound.
• Improvement in conversion rates, cross-sell, and upsell metrics.
• Staff engagement, retention, and performance improvement.

Preferred / Nice-to-Have :

• Industry-specific experience (e.g., financial services, telecoms, insurance, etc.)
• Knowledge of omnichannel support (phone, email, chat, social media).
• Familiarity with business intelligence (BI) reporting tools.

We are seeking a highly skilled and customer-focused Call Center Agent in the Home Appliance Sector to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, resolving customer inquiries, and providing excellent customer service.

Key Responsibilities:

1. Answer and Handle Customer Calls*: Respond to customer inquiries and concerns in a professional and courteous manner.

2. Resolve Customer Issues*: Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.

3. Provide Product/Service Information*: Educate customers on products and services, including features, benefits, and pricing.

4. Process Customer Requests*: Handle customer requests, such as order placement, cancellations, and changes.

5. Meet Sales and Performance Targets*: Meet or exceed sales and performance targets, such as call handling time and customer satisfaction scores.

6. Maintain Accurate Records*: Accurately document customer interactions, including call logs and customer information.

7. Collaborate with Team Members*: Work collaboratively with team members to achieve shared goals and objectives.

8. Stay Up to Date on Products and Services*: Stay current on product and service offerings, including features, benefits, and pricing.

Requirements:

1. High School Diploma or Equivalent: Required

2. Customer Service Experience: 1-2 years of customer service experience, preferably in a call centre environment

3. Excellent Communication Skills: Strong verbal and written communication skills

4. Problem-Solving Skills: Ability to troubleshoot and resolve customer issues

5. Time Management Skills: Ability to manage time effectively and meet performance targets

6. Basic Computer Skills: Proficient in basic computer applications, such as Microsoft Office

7. Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced, dynamic environment

We're Hiring: Sales Team Leader – Call Center

Company: Exclusive Essentials

Location: Rosebank

Working Hours: Monday to Sunday, 08:00 AM – 05:00 PM (Rotational days off)

Remuneration: R10,000 + Commission + Performance Bonus

Position Type: Full-Time

Are you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and inspire a team of 15–17 high-performing agents in our fast-paced call center environment.

Key Responsibilities

• Lead, manage, and support a team of 15–17 sales agents
• Monitor daily performance and ensure the team meets KPIs and sales targets
• Motivate and coach team members to exceed performance expectations
• Conduct regular team meetings, performance reviews, and one-on-one sessions
• Implement and manage Performance Improvement Plans (PIP) where necessary
• Analyze and report on team metrics, conversion rates, and individual performance
• Collaborate with QA, Training, and Operations for continuous improvement

Requirements

• Minimum 3+ years of experience in a sales team leader role within a call center
• Proven ability to drive sales performance and lead by example
• Strong analytical skills and comfort working with KPIs and metrics
• Familiarity with PIP processes and managing under-performance
• Excellent communication and leadership skills
• Target-driven with a passion for results and people development

What We Offer

• Competitive base salary of R10,000 + commission + bonus
• A results-focused and supportive team environment
• Career growth opportunities in a growing company

To apply, email your CV to:

Job Type: Full-time

Pay: From R10 000,00 per month

Work Location: In person

Location: ZA, GP, Johannesburg, 5 Simmonds Street

As one of the oldest and most successful financial institutions in the country, we’re always looking to hire dedicated, ambitious men and women to fill key future-fit roles in our ever-growing organisation.

If you have recently completed an undergraduate degree qualification and are looking to enter the world of banking, this learnership is an ideal opportunity to bridge your academic knowledge with real-world experience.

Your tertiary qualification provides you with a solid foundation in critical thinking, problem-solving, and understanding business principles—skills that are invaluable in the banking sector. By combining this with the practical contact center exposure, you’ll gain within our voice branch environment, you will have the opportunity to understand how the banking ecosystem operates. This experience will deepen your insight into financial products, customer demands, and regulatory frameworks, giving you the tools needed to thrive in a fast-paced industry.

As part of this programme, you will also complete an Agile Banking Professional, Certificate in Banking at an NQF level 5. This qualification will enhance your knowledge and make you FAIS accredited, allowing you to unlock further opportunities in banking across South Africa.

Designed to help you gain valuable work experience you will have a unique opportunity to gain proficiency in the following:

• Understanding the full value chain of Voice Branch, a call center environment
• Build strong Communication and Service Skills
• Analyse and Process information
• Understanding the Financial and Regulatory framework
• Resolving clients inquires
• Building relationships
• Ensure all correspondence and other communication is attended to professionally and promptly to ensure a consistently high standard of service

Have completed an undergraduatequalification.

Minimum Qualifications

• Be a South African Citizen
• Be between the ages of 18 and 30.
• Be able to speak, read and write English.
• Not be permanently employed.
• Not be studying at any other institution.
• Not be registered on any other learnership/internship programme.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or