25 Customer Service Agents jobs in Boksburg
Customer Service Agent
Posted today
Job Viewed
Job Description
Our upcoming 20th anniversary is a testament to our ambition for growth and energy. We value our people as much as we value our long standing relationships with our clients. Our dynamic and diversified service offering allows our staff to be part of creating intelligent solutions tailor made to our clients.
Purpose:
The incumbent is responsible to ensure that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the company's products and services. The incumbent must have basic product knowledge and may be responsible for marketing the company's products and cross-selling them in an effective manner.
- Monitor client satisfaction and build relationships with current and potential clients.
- Follow up on 3rd party deliveries.
- Follow up on collections from local/regional offices.
- Problem solving on deliveries, mailing accounts with futile trip charge.
- Handling problem solving.
- Follow up on outstanding quotes.
- Monitor/update customers on special shipments.
- Know truck arrival times for all branches daily.
- Respond to all queries within thirty minutes.
- Daily reporting on any unresolved issues and written complaints received to Management.
- Forward possible leads to relevant salesperson in the respective regions as well as quotes done for non-account clients.
- Run delivery reports by customer as and when required by management.
- Assist with data and POD capturing when needed.
- Obtain daily floor check report from operations and add notes to Parcel Perfect.
- Arranging/following up with agent collections.
- Obtaining PODs from agents from their websites.
- Manage discrepancy reports and advising clients of damaged cargo.
- Handling cash sales.
- Any other ad-hoc tasks that may be required.
Skills, Qualifications & Experience
- Senior Certificate (NQF 4).
- 2 - 3 years experience in a similar role.
- Familiar with Parcel Perfect system.
- Excellent proficiency in English (read, write and speech).
- Professional and presentable.
- Telecommunication.
- Excellent ability to give attention to detail.
- Ability to work accurately at a fast pace.
- Good organising and prioritising skills.
- Ability to work in a systematic, methodical and orderly way to achieve goals consistently.
- Computer literate and able to work with Microsoft Office (Especially Excel).
- Target driven and motivated by a strong sense of urgency when supporting clients.
- Good communication skills with both internal and external clients.
PLEASE NOTE: Should you not hear from us in 2 working weeks, you may consider your application as unsuccessful. The successful candidate will receive a full job description.
Job Type: Full-time
Ability to commute/relocate:
- Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer Service : 1 year (Required)
- Logistics : 1 year (Required)
- Parcel Perfect : 1 year (Required)
Language:
- English (Required)
License/Certification:
- Drivers License (Required)
Work Location: In person
Customer Service Officer
Posted today
Job Viewed
Job Description
Be Part Of The World's Largest Logistics Company
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we're looking for…
Vacancy
Customer Service Officer ( Kellanova Boksburg)
Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
Proactive day to day order management:
- Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Refreshing of orders on SAP
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Allocate orders for delivery on designated days
- Management of Pallets Configuration
- ZOA and Order Management:
- ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports".
- Stock Management:
- Management of Cut Authorization processes
- Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
- Ensure stock allocation per customer order".
- Pricing:
- Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
- Uplifts:
- Accurate management of uplift process"
- Good Returned:
- *Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
- Key Customer Requirements:
- Management and implementation of customer requirement per key identified customers
- .Reports:
- VA05(daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily".
- Ad hoc:
- Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- racking of Orders as and when requested".
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops / Delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others' views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides candid / regular feedback.
- Supports the development of others.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Skills/Experience
- Customer focus
- Interpersonal relations
- Communication - verbal and written.
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback.
- Teamwork
- Follow through on order, query and feedback.
- Answer all calls in a professional manner.
- Maintain a professional image at all times.
- Orders are taken in a professional manner.
- Commitment to work with in Kellogg's/DHL values.
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day.
- Ensure that all processed orders are "clean" to enable system release.
Qualifications
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules.
- Ability to work in a pressurized environment
Languages
- English verbal and written.
Customer Service Officer
Posted today
Job Viewed
Job Description
BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality, and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.
At DHL Supply Chain South Africa, we're looking for…
Vacancy
Customer Service Officer ( Kellanova Boksburg)
Job Purpose
To proactively provide a central point of communication for customer service and the operational link between KAMs, Clients, and all business partners while achieving & sustaining service excellence
Key areas of responsibility include:
Proactive day to day order management:
- Ensure that all orders received on or before 15h30 are processed on day received, all orders received post 15:30 to be captured the following day
- Communicate any changes with Vital and CCT
- Management of Special Request processes
- Removal of all 1970 Errors
- Saving of orders on P-Drive
- Refreshing of orders on SAP
- Liaison of EDI rejections, Late orders, Late bookings, unclear order copies and Pricing
- Allocate orders for delivery on designated days
- Management of Pallets Configuration
- ZOA and Order Management:
- ZOA reports to be managed at a minimum of 3 times per day, orders on hold, shipping requirements pricing, etc
- Manage outstanding orders and reports".
- Stock Management:
- Management of Cut Authorization processes
- Check stock availability and co-ordinate urgent deliveries were nominated delivery days were missed
- Ensure stock allocation per customer order".
- Pricing:
- Escalation of all price variances between SAP and Customer Copy to KAM and Sales Coordination via email with needed refreshing of order being completed".
- Uplifts:
- Accurate management of uplift process"
- Good Returned:
- Management of Customer Service order return-related processes in line with reason codes in conjunction with GRA department"
- Key Customer Requirements:
- Management and implementation of customer requirement per key identified customers
- .Reports:
- VA05(daily and/or weekly where applicable)
- Daily Order Analysis
- Strike Rate report submitted weekly for PnP and Makro clients
- Report sent weekly on Fridays
- Zoo report updated daily".
- Ad hoc:
- Raise any potential issues to other areas of the business and proactively resolve any issue raised and communicate to relevant customs and stakeholders efficiently and timeously
- Provide feedback on delivery issues to customers efficiently and timeously
- Handling of all customer complaints effectively and timeously
- Building of required key stakeholder relationships in relevant departments to manage queries
- racking of Orders as and when requested".
DPDHL Core Competencies & Skills
- Maintains effective relationships with customers.
- Develops / Delivers high quality / innovative products, services or solutions.
- Focuses on customer needs and gains their commitment.
- Gains management / colleague support to meet customer needs.
- Ensures strategies / plans are aligned and reflect others' views.
- Develops strategies / plans aligned to broader organizational strategy.
- Communicates strategy.
- Establishes clear, challenging and achievable objectives.
- Aligns resources and the organization within own area of responsibility to achieve objectives.
- Regularly reviews and communicates progress against objectives and adjusts as needed.
- Champions continuous improvement and innovation
- Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.
- Provides candid / regular feedback.
- Supports the development of others.
- Inspires others to develop themselves.
- Conveys a clear sense of personal goals and values.
- Actively seeks feedback to improve performance.
- Develops new skills and modifies behaviors based on feedback.
- Takes personal responsibility for career and development.
Skills/Experience
- Customer focus
- Interpersonal relations
- Communication - verbal and written.
- Listening skills
- Planning & organisation
- Developing self
- Initiative
- Impact & influence
- Information seeking
- Achievement drive
- Follow through on order, query and feedback.
- Teamwork
- Follow through on order, query and feedback.
- Answer all calls in a professional manner.
- Maintain a professional image at all times.
- Orders are taken in a professional manner.
- Commitment to work with in Kellogg's/DHL values.
- Effective customer relationships with internal and external customers
- Ensure that all orders received by 15h30 are processed each day.
- Ensure that all processed orders are "clean" to enable system release.
Qualifications
- Matric
- 2-3 Years CSO experience in warehousing/logistics
- Good understanding of SAP systems, Excel & Word
- Ability to follow work procedure and safety rules.
- Ability to work in a pressurized environment
Languages
- English verbal and written.
Senior Customer Service Consultant
Posted today
Job Viewed
Job Description
Main job purpose
To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance to corporate identity, operating standards and business processes and procedures. To ensure that all internal sales are processed and administered to standard business practices and taking a guiding and leadership role in the abcense of a Fitment Centre Manager.
Main Objective
· Contribute towards the achievement of Company budgets by following and facilitating effective stock control procedures, generating sales, effective cash management and strict adherence to Company processes that will result in sustainable profitability and growth.
· To handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amounts and collect payments to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
· Ensure that the Best Administrative Practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
· Utilise the scheduling system in the Service Centre, maximising the productivity of fitters, in order to maintain the targetted jobs per fit per day, enabling the Fitment Centre to run to full capacity and customers' expectations are managed.
· To accurately order stock according to work schedules following the buy-out procedures to ensure that there are no delays in rendering services to customers to maintain the highest standard possible.
· Adhere and obey to any other reasonable work requests from PG Glass Management.
· Secure end of day and split reports, analyse all variances and escalate all discrepencies to manager so as to ensure processes have been adhered to, and to avoid financial losses.
· To upskill and develop counter staff by identifying training needs, conducting and facilitating over-the-shoulder training and liaising with management so as to ensure exceptional customer service is achieved (low effort experience) through skills building and knowledge sharing.
· Identify and escalate any potential detractors which may negatively affect the targeted Nett Promoter Scores (NPS), which in turn would affect the Fitment Centre's KPI's and business achievement of a Low Effort Customer Experience.
Critical job requirements
Qualification(s)
· Grade 12
· General Management 4 / Supervisory Development Certificate
Knowledge
· Functional knowledge of SAP
· Computer Literacy
· Excellent Custormer Service
· High level of product knowledge within the automotive and building glass industry
Skills
· Excellent Interpersonal Skills
· Excellent Telephonic Skills
· Problem Solving Skills
· Analyse and institute improved methods in providing an efficient service to customers
· Business Acument
· Leadership Skills
· Must be a self-starter
Experience
· 5 years working experience with a strong focus on customer service
· At least 2 years Fitment Centre Experience within PG Glass as a Customer Service Consultant
Job Type: Full-time
Work Location: In person
Sales Team Leader – Call Center
Posted today
Job Viewed
Job Description
We're Hiring: Sales Team Leader – Call Center
Company: Exclusive Essentials
Location: Rosebank
Working Hours: Monday to Sunday, 08:00 AM – 05:00 PM (Rotational days off)
Remuneration: R10,000 + Commission + Performance Bonus
Position Type: Full-Time
Are you a strong leader with a passion for performance and people? Exclusive Essentials is looking for an experienced Sales Team Leader to manage and inspire a team of 15–17 high-performing agents in our fast-paced call center environment.
Key Responsibilities
- Lead, manage, and support a team of 15–17 sales agents
- Monitor daily performance and ensure the team meets KPIs and sales targets
- Motivate and coach team members to exceed performance expectations
- Conduct regular team meetings, performance reviews, and one-on-one sessions
- Implement and manage Performance Improvement Plans (PIP) where necessary
- Analyze and report on team metrics, conversion rates, and individual performance
- Collaborate with QA, Training, and Operations for continuous improvement
Requirements
- Minimum 3+ years of experience in a sales team leader role within a call center
- Proven ability to drive sales performance and lead by example
- Strong analytical skills and comfort working with KPIs and metrics
- Familiarity with PIP processes and managing under-performance
- Excellent communication and leadership skills
- Target-driven with a passion for results and people development
What We Offer
- Competitive base salary of R10,000 + commission + bonus
- A results-focused and supportive team environment
- Career growth opportunities in a growing company
To apply, email your CV to:
Job Type: Full-time
Pay: From R10 000,00 per month
Work Location: In person
Customer Support Agent Junior
Posted today
Job Viewed
Job Description
What does a Customer Support Agent do?
A Customer Support Agent, or CSA, will act as a liaison, provide services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSAs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. CSAs can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSAs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Customer Support Agent list:
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Customer Support Manager
Posted 23 days ago
Job Viewed
Job Description
**DEPARTMENT:** **Centre of Excellence**
**REPORTING TO:** **Centre of Excellence Director**
**REGION:** **South Africa**
**ADDITIONAL INFO:** **Travel within South Africa and sometime MEA region will be required.**
**PURPOSE OF POSITION**
**The Customer Support Manager is a senior leadership role responsible for the strategic direction, operational performance, and continuous improvement of customer support services across South Africa. This includes managing Helpdesk and Call Centre operations, driving customer satisfaction, and achieving financial and business growth targets.**
**The role requires a seasoned leader with strong technical acumen, capable of understanding complex product ecosystems and engaging confidently with senior stakeholders-both internally and externally. The successful candidate will lead three teams and will be accountable for aligning support operations with business goals, service level agreements (SLAs), and revenue targets.**
**KEY RESPONSIBILITIES**
**Strategic Leadership & Team Management**
+ **Lead, mentor, and develop a multi-tiered support organization, fostering a high-performance culture.**
+ **Provide strategic direction and coaching to his team.**
+ **Drive talent development, succession planning, and career growth initiatives.**
**Operational Excellence**
+ **Oversee daily operations of Helpdesk and Call Centre teams, ensuring alignment with SLAs, KPIs, and company policies.**
+ **Implement and monitor operational frameworks to ensure consistency, scalability, and compliance.**
+ **Drive process standardization and automation to improve service delivery and reduce operational costs.**
**Performance & Reporting**
+ **Monitor team performance against contractual and internal metrics.**
+ **Provide regular insights and executive-level reporting to senior leadership.**
+ **Use data-driven analysis to identify trends, risks, and opportunities for improvement.**
**Customer Experience & Stakeholder Engagement**
+ **Develop and execute strategies to enhance customer satisfaction and loyalty.**
+ **Act as a senior point of contact for escalated customer issues, ensuring timely and effective resolution.**
+ **Build and maintain strong relationships with senior stakeholders within customer organizations.**
**Process Improvement & Innovation**
+ **Lead continuous improvement initiatives across support functions.**
+ **Identify and implement best practices, tools, and technologies to enhance efficiency and service quality.**
**Cross-Functional Collaboration**
+ **Partner with other departments to ensure a unified approach to customer support.**
+ **Contribute to cross-departmental projects and strategic initiatives.**
**Financial Accountability & Revenue Management**
+ **Develop and manage support budgets, ensuring cost control and resource optimization.**
+ **Provide accurate revenue forecasts and implement strategies to achieve financial targets.**
+ **Align support operations with broader business objectives and profitability goals.**
**Business Development & Contract Management**
+ **Identify opportunities to expand service offerings and support revenue growth.**
+ **Lead contract negotiations with customers and partners, ensuring favorable terms and alignment with business goals.**
+ **Collaborate with commercial teams to support upselling, renewals, and strategic account development.**
**Domain:**
+ **Fuel dispenser; Automatic Tank Gauging; Forecourt controller; Automation; Electronic Payment; Point of Sale; Back Office; Head Office; software and hardware components.**
**Technical Capabilities**
+ **Demonstrated ability to understand and support complex hardware and software solutions.**
+ **Ability to translate technical issues into business impact and communicate effectively with both technical and non-technical stakeholders.**
+ **Experience working closely with engineering and product teams to resolve issues and improve product support.**
**DELEGATION OF AUTHORITY**
+ **As per Board-approved DOA and as necessary for functions outside the DOA.**
**POSITION RELATIONSHIPS**
**Internal**
+ **Operations Team**
+ **Finance Team**
+ **Technical Support**
+ **Projects Management Team**
+ **Engineering Team**
+ **Procurement**
+ **Warehouse**
**External**
+ **Customers (existing & potential)**
+ **Suppliers**
+ **Distributors**
+ **Industry Associations**
**PERSONAL QUALIFICATIONS & EXPERIENCE**
**Education/achievements**
+ **University degree or equivalent**
+ **Bachelor's in computer science or equivalent is preferred.**
**Experience/Knowledge**
+ **15 years of experience in Customer Support (Hardware and Software solutions) with at least 5 years in a leadership role.**
+ **Demonstrated ability to manage helpdesk and call centre activities**
+ **Strong leadership and people management skills across multi-layered teams.**
+ **Excellent communication and stakeholder engagement capabilities.**
+ **Commercially savvy with experience in contract negotiation and business development.**
+ **Analytical mindset with a track record of driving operational and financial results.**
+ **Problem-solving mindset, ability to work under pressure, and a commitment to continuous improvement.**
+ **Deep understanding of the fuel retail or industrial automation domain is highly desirable.**
**Specific Skills**
+ **Technical acumen**
+ **Stakeholder management**
+ **Advanced Computer skills in Office suites**
+ **Training & coaching**
+ **Customer Orientated**
**Potential Skills**
+ **Business Acumen**
+ **Management of P&L**
**WHO IS GILBARCO VEEDER-ROOT**
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call or e-mail to request accommodation.
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About the latest Customer service agents Jobs in Boksburg !
Customer Service Support (Alrode)
Posted 19 days ago
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Job Description
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
Customer Service Representative
Posted today
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Job Description
- Implement the unit operations plan by understanding key activities, projects, and performance indicators; communicating objectives to relevant stakeholders; and monitoring execution on a daily basis.
- Report on performance by tracking unit outcomes against targets, identifying progress and areas of concern, and submitting them quarterly or as required.
- Manage unit performance by continuously monitoring results, detecting anomalies, and executing corrective actions on a monthly basis or as operational needs arise.
- Monitor the implementation of unit business processes by monitoring compliance, identifying process anomalies, and executing corrective actions as required.
- Drive effective utilisation and continuous development of unit systems.
- Respond to support calls, emails, and tickets promptly by acknowledging concerns, providing real-time troubleshooting, and delivering empathetic, timely solutions.
- Assist with online payments and process applications, forms, and custom service requests with accuracy, ensuring a seamless customer experience.
- Deliver tailored support while maintaining a professional, customer-centric approach across all touchpoints.
- Partner with internal teams to share insights, resolve service challenges, and contribute to continuous improvement initiatives.
- Maintain accurate, accessible records of all customer interactions, complaints, and transactions in line with established systems and procedures.
- Guide customers with product inquiries, order placements, and complaints while processing both local and export orders in SAP with precision and efficiency.
- Ensure timely communication of order status and delivery updates while maintaining clean, accurate order data for effective execution.
- Investigate and resolve customer concerns, ensuring proper follow-up and closure; escalate serious issues to management with full documentation.
- Continuously evaluate service processes, recommend enhancements, and contribute to efficiency initiatives.
- Prepare regular reports and presentations to support operational and management decision-making.
- Uphold company policies, SHE standards, and compliance frameworks across all activities.
- Foster strong, trust-based relationships with customers and key stakeholders to reinforce loyalty and long-term engagement.
- Monitor expenditure within budget by understanding cost components, approving spend in alignment with financial policies, and conducting monthly reviews.
- Ensure effective implementation of SHE by delivering comprehensive training, completing training programs, and addressing any identified gaps or non-compliance.
- Monitor SHE performance by establishing clear standards, ensuring timely completion of monitoring activities, and resolving issues within defined deadlines.
- Maintain ongoing SHE compliance by reviewing current practices, identifying deviations, and correcting them within established timelines.
- Build and maintain productive relationships with internal and external stakeholders by facilitating regular communication, exchanging feedback, and supporting collaboration.
- Manage service provider performance by tracking service level agreements, monitoring delivery against standards, identifying issues, and applying corrective actions when necessary.
- Contribute to the team by actively participating in team events, identifying areas where support is needed, and providing the necessary assistance.
- Engage with team members consistently and be an active, dependable presence in daily team activities.
- Identify personal development needs and source suitable capacity-building opportunities.
- Obtain the necessary approvals and successfully complete relevant self-development activities to enhance skills and competencies.
- Support the organization by participating in company-wide events and initiatives.
Actively contribute to company-driven activities and consistently demonstrate the Enaex values in all professional interactions.
Matric / Grade 12 or equivalent
- National Diploma in supply chain or similar
- 4+ years within a customer service environment
Customer Service Consultant
Posted today
Job Viewed
Job Description
Job Title: Customer Services Consultant
Company: Korean Motor Spares
Job Type: Full-time, On-site
About Us
Korean Motor Spares, established in 1996, is one of South Africa's leading importers and distributors of Hyundai, Kia, Daewoo and Ssangyong spare parts. With branches nationwide, we pride ourselves on supplying high-quality parts, excellent customer service and maintaining strong relationships with both retail and trade clients.
We are currently seeking a dedicated and experienced Auto Parts Customer Service Consultant to join our Edenvale Main Branch team.
Key Responsibilities
- Provide expert advice and sales support on a wide range of Korean vehicle parts (Hyundai, Kia, Daewoo, Ssangyong).
- Assist online - customers, mechanics and trade clients with quotations, orders and parts identification.
- Build and maintain strong customer relationships to drive repeat business.
- Work closely with branch staff to ensure smooth daily operations.
- Handle stock checks, invoicing and related admin tasks.
Requirements
- 5+ years experience in automotive spare parts sales (essential).
- Solid knowledge of car parts and mechanical systems.
- Previous mechanic experience or technical automotive background is a strong advantage.
- Reliable form of transportation to and from work.
- Strong communication skills with both English and Afrikaans proficiency being advantageous.
- Computer literacy (basic invoicing and POS systems).
- Basic Social Media applications: Whatsapp, Facebook, Instagram etc. for response.
- Customer Service Consulting will be main objective to respond to all inquiries.
Personality Traits We Value
We're not just looking for experience – we want the right attitude too. The ideal candidate will be:
- Customer-focused – always willing to help customers find the right part.
- Energetic & approachable – friendly personality that builds trust.
- Detail-oriented – accurate with quotations, part codes and stock management.
- Team player – willing to support fellow staff members.
- Problem-solver – able to think quickly when sourcing or advising on parts.
Working Hours
- Monday to Friday: 08:00 – 17:00
- Saturday: 08:00 – 13:00
Training Period
All successful applicants must undergo 1–2 weeks of training and testing at our Edenvale Main Branch. This will be at a fixed daily rate, which will be communicated upfront.
Location
Edenvale Main Branch (On-site only, no remote work).
Why Join Us?
At Korean Motor Spares, you'll be part of a trusted brand with nearly 30 years of industry experience, a supportive team environment and opportunities to grow in the automotive spares industry.
How to Apply:
Submit your CV along with a brief cover letter highlighting your automotive experience and why you'd be a good fit for this role.
Job Type: Full-time
Pay: R7 000,00 - R10 000,00 per month
Ability to commute/relocate:
- Edenvale, Gauteng: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Auto Parts Sales: 5 years (Required)
Location:
- Edenvale, Gauteng (Required)
Work Location: In person