607 Customer Service Agents jobs in South Africa

We're Hiring: Sales Development Representative (SDR)

We're on the hunt for a Sales Development Representative who thrives in high-energy, outbound environments and can confidently engage with our global VVIP target market.

This role will suit someone who has at least:

More than 1 Years BPO experience (outbound sales, telesales, call centre, or similar)

A hunter mindset : resilient, proactive, and driven to open doors

High EQ & communication skills to build trust with senior stakeholders

The confidence to adapt across cultures and engage at the highest level

A working Laptop and stable internet connection is a must as the role is Hybrid

What you'll do:

Prospect and connect with decision-makers globally

Generate and qualify outbound leads

Build relationships and create opportunities for long-term growth

Partner with our sales team to drive success

Why join us?

You'll be part of a dynamic global team, working in a role that rewards energy, ambition, and resilience, while giving you exposure to some of the most exciting markets worldwide. If you've worked in a BPO environment and are ready to level up your career — we'd love to hear from you.

Job Type: Full-time

Application Question(s):

• Do You have a Working Laptop and Internet?

Experience:

• Outbound Cold Calling: 1 year (Required)

Location:

• Cape Town, Western Cape 8000 (Preferred)

Work Location: In person

Are you an ambitious and high-energy sales professional ready to join a foundational team?

VirtuHire is the rapidly expanding partner to a leading US-based financial services firm that provides innovative working capital solutions, directly fueling the growth of American entrepreneurs. We're scaling our inaugural Cape Town office from 24 toward our goal of 100 sales professionals, and this is your opportunity to be a key player in that success.

This role is for a proven B2B performer who thrives on outbound sales and cold calling. You will be engaging directly with CEOs and high-level executives, negotiating with decision-makers, and closing deals that make a significant impact on revenue. If you're looking for a professional, high-impact environment where your performance dictates your career progression and income, this is the place.

Location: Premium Office, Cape Town CBD | Hours: 2:00 PM - 12:00 AM SAST (On-site, aligning with US Business Hours)

As a Call Center Agent, you will be instrumental in driving growth by:

• Strategically engaging with outbound leads via cold calling and email, building instant rapport and generating interest.
• Conducting comprehensive qualification processes to identify and leverage prime business opportunities.
• Masterfully handling objections, steering conversations, and presenting our solutions in a persuasive, consultative manner.
• Maintaining meticulous records within our CRM system to ensure optimal lead and pipeline management.

We are seeking individuals who are driven and have a proven track record of sales success:

• Proven Sales Acumen: At least one year of demonstrable success in a high-volume outbound sales, cold calling, or business development environment.
• Elite Communicator: Superior professional communication, negotiation, and active listening skills with an innate ability to build instant rapport over the phone.
• Ambitious & Results-Driven: You thrive in a demanding, high-performance environment, relentlessly pursuing and exceeding challenging sales targets.
• Adaptable & Committed: You are fully comfortable and committed to working US hours on-site in our Cape Town CBD office.
• Local Resident: You currently reside in Cape Town and are available for immediate on-site employment.

• Exceptional Earning Potential: We offer a Base Salary with an Uncapped, Accelerated Commission structure. Your performance directly dictates your income, with top performers consistently achieving elite-level earnings.
• International Career Growth: Work in a sophisticated global sales environment. Benefit from continuous advanced training, mentorship from industry leaders, and clear pathways for rapid career progression into leadership roles as we grow.
• Global Business Acumen: Engage directly with a diverse portfolio of US-based businesses in the financial services sector, gaining invaluable insights into global markets.
• Unique Lifestyle Balance: The US-aligned hours (2:00 PM - 12:00 AM SAST) provide a distinct advantage, giving you your mornings completely free to enjoy Cape Town's vibrant lifestyle or manage daytime commitments.
• Premium Work Environment: Work from a modern, ergonomically designed office in the heart of Cape Town CBD, fully equipped with state-of-the-art Apple products.
• Commuting Convenience & Safety: To ensure your safety and ease of travel, transport will be provided for drop-offs at designated locations after your shift.

Ready to launch your career into a high-growth environment? Apply now and help us build our Cape Town success story

We are a reputable Financial Services Company based in Umhlanga; Durban, and we are seeking to hire a highly experienced Call Centre sales agent. We invest our time and energy into growing and developing individuals to become the best of the best and to succeed beyond expectations. As a sales agent, you will be responsible for contacting prospective customers, selling and marketing our products. The successful candidate will be a representation of the company making sure quality standards and principles are being adhered to.

Requirements

• Building a strong, in-depth product knowledge of our product
• Educating clients to understand the features and benefits of our products
• Consistently achieving monthly goals
• Matric certificate/ NQF Level 4
• Excellent communication and listening skills
• Well organised, honest and reliable

Package & Remuneration

• R6000 guarenteed earnings
• Uncapped commission the more you sell, the more you earn- no limits on your earnings whatsoever
• Incentives & prizes for top performers (think cash, gadgets, and more)
• Growth opportunities promote yourself and you could lead a team and even run your own business
• Ongoing training and support to help you level up your sales game

Cape Town, ZA

JOB TYPE
Full-Time

PAY TYPES
Salary

SALARY
Commensurate

Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

The
Collection
Agent
is responsible for managing customer accounts with overdue balances by initiating contact, negotiating payment arrangements, and ensuring compliance with regulatory standards. This role requires strong communication skills, attention to detail, and a commitment to providing excellent customer service while achieving collection targets.

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• POSITION RESPONSIBILITIES

Key Tasks And Responsibilities

• Initiate contact with customers through inbound and outbound calls regarding overdue accounts
• Review and analyze customer accounts to determine outstanding balances and reasons for non- payment
• Negotiate payment arrangements in a professional and empathetic manner
• Process payments and set up approved payment plans
• Maintain accurate records of customer interactions and payment agreements
• Ensure compliance with all applicable laws, regulations, and company policies
• Address customer inquiries and resolve issues to prevent future delinquencies
• Generate and submit regular reports on collection activities and account statuses
• Participate in ongoing training and development programs
• Meet or exceed monthly and quarterly collection targets

Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities.

• Must be 18 years of age or older
• Valid Matric Certificate
• Clear criminal record
• Minimum of 6 months of experience in collections or billing is required.
• Strong understanding of billing and collection processes.
• Outstanding communication and interpersonal skills.
• Ability to handle difficult customer interactions with empathy and professionalism.
• Proficiency in using computer systems and familiarity with collection software.
• The ability to type swiftly and accurately (45+ words a minute)
• Strong attention to detail
• Excellent organizational, written, and oral communication skills
• Excellent negotiation and problem-solving skills.
• Goal-oriented with a strong desire to achieve targets.
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Ability to work in a fast-paced and team-oriented environment.
• Highly reliable with the ability to maintain regular attendance and punctuality

CONDITIONS OF EMPLOYMENT
All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits that go beyond Salary. Our team members enjoy:

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance. This gives you access to general practitioners, chronic medication, basic dental and optical care, as well as emergency services, ensuring essential healthcare support and peace of mind.
• Career Growth: We prioritize internal promotions and offer clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Join a collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code: Enjoy a relaxed dress policy that lets you work comfortably.

Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

About Mci (parent Company)
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.

Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

DISCLAIMER
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Teleales call center where set up appoints for agents to do evaluations for properties. get paid commission for every successful deal.

Telesales Call Center in real estate involves using the telephone to generate leads, nurture prospects, and close deals. It's a valuable tool for reaching potential clients, building rapport, and ultimately driving sales. A well-structured telesales strategy can significantly enhance a real estate agency's lead generation and sales efforts

Basic + Commision

Job Type: Full-time

Pay: R2 500,00 - R5 500,00 per month

Work Location: In person

Application Deadline: 2025/07/04

People, passion, and purpose- are our core values at P3, a company located at the V & A. Waterfront. We are passionate about growing people and we currently have opportunities in our leads generation space for passionate and driven people who are ambitious and want to develop their careers in the call center space. As a growing company, there is exceptional growth potential for the right people. If you believe that you are such a person and are up to the challenge then read further.

Job brief

We are looking for lead generation contact consultants to generate leads for our clients who are leading financial services brands in the Insurance sector. Therefore your communication skill is essential for the role.

What Does a Financial services Leads Generator Do?

A leads generator is a person who speaks to a potential client, generates interest and passes the lead through to one of our clients. This is the marketing of products and not sales. A lead generator provides a valuable service in enhancing and protecting people's lives.

Responsibilities

• Speak to potential clients and generates interest;
• Ensure that the person qualifies for the product offered;
• Updates the system with the call outcome;
• Update information as may be required from time to time;
• Ensure that the quality of the lead meets the company standard;
• Uphold the company policies and procedures;
• Live our core values
• Protect the company, our clients and the brand at all times
• Apply exceptional time management skills
• Ensure that client brand values are upheld through all interactions with relevant consumers

Requirements

• Great communication skills;
• Open to learning;
• Excellent time management;
• Performance and target driven;
• Capable of handling pressure;
• Positive attitude;
• Have self - disciplined and self-belief.
• Matric or equivalent
• English Speaking
• At least 6 months experience as a call center agent

Please note that if we have not contacted you within 2 weeks of your application, please consider your application unsuccessful.

Job Types: Full-time, Permanent

Pay: R4 000,00 - R10 500,00 per month

Job Types: Full-time, Permanent

Pay: R4 000,00 - R10 000,00 per month

Work Location: In person

Are you ready to elevate your call center career? Alliance Skills Development Services is recruiting dedicated Call Center Agents on behalf of a leading International BPO. This is your chance to join high-impact campaigns in Collections, Customer Service, and Sales—on site in Umhlanga or Durban CBD.

Available Campaigns & Locations

• Collections (UK campaign)
• Customer Service (UK campaign)
• Sales (UK Energy and other campaigns)

All are on-site roles at:

• Durban Central
• Umhlanga

Rotational shifts covering days, nights, weekends, and South African public holidays.

Position Overview

You will handle inbound and outbound calls for Collections, Customer Service, or Sales campaigns with professionalism and empathy. Your goal is to resolve inquiries efficiently and deliver outstanding service aligned with International BPO standards.

Key Responsibilities

• Handle high volumes of inbound and outbound calls professionally and efficiently
• Listen to customer needs, concerns, and queries with accuracy and empathy
• Provide product/service information and resolve issues within defined turnaround times
• Document all customer interactions accurately in the CRM system
• Follow communication scripts and standard operating procedures
• Meet performance targets including call quality, customer satisfaction, and resolution time

Collaborate with team members and escalate complex issues to supervisors when necessary

Candidate Requirements

• Non-negotiable - Grade 12 plus 1 year call center experience (Collections, Customer Service and Sales)
• Non-negotiable – Speak English fluently
• Only exception - Grade 11 plus 3 years call center sales experience (Sales category will also include Grade 11 candidates)
• International call center experience is a strong advantage
• Telephone, email, and chat etiquette necessary
• Empathy, negotiation, and customer-centric mindset
• Ability to meet targets in a fast-paced, blended call environment critical

Required Skills & Competencies

• Excellent verbal and written communication skills
• Proficiency in call center software, CRM systems, and basic computer applications
• Strong problem-solving and multitasking abilities
• Calm demeanour under pressure and ability to work in a fast-paced environment
• Customer-centric attitude with a professional and courteous approach
• Matric certificate or equivalent (Sales roles may accept Grade 11 with specified experience)

Preferred Attributes

• Previous experience in a call center or customer service environment
• Fluency in English language
• Familiarity with compliance protocols and data privacy standards

Work Conditions

• Rotational shifts including weekends and public holidays
• On-site at Umhlanga or Durban CBD
• Competitive, performance-based incentives and career progression opportunities

Compensation & Benefits

• Competitive salary package
• Medical insurance, group risk cover, and funeral benefits
• Transport to nearest public transport rank
• Contract with standard probation period (as per BCOEA)
• Foundational training (10 days) plus product-specific training (3–8 weeks)
• Performance-based incentives and career progression

Recruitment Process

• Submit your intake form, CV. Use this link for the intake form.
• If shortlisted you will be called for an interview.
• Complete the online assessment (minimum score of 6 required)
• Attend client interviews if you qualify
• Final selection and employment offer by the International BPO

Placement is not guaranteed until you are formally selected by the Employer

• Terms and Conditions Apply

How to Apply

Submit your CV to and complete the intake form online click the link

For inquiries, call Speak to Sumaya Ebrahim

Don't miss this opportunity to join a world-class BPO environment and accelerate your career in Collections, Customer Service, or Sales. Apply now

Job Types: Full-time, Part-time

Expected hours: 40 – 45 per week

Work Location: In person

Application Deadline: 2025/10/03

Expected Start Date: 2025/10/06

Job Title: Call Center Agent – Medical Insurance Campaign (EXL Service– US Client)

Location:
Cape Town, South Africa

Contract:
Full-Time | Night Shift (Monday to Friday – U.S. Hours)

Includes:
Basic salary + Medical aid + Shift allowance + Performance incentives

Kickstart Your Call Center Career – With a Medical Edge

Are you passionate about people, experienced in a call center, and confident using medical terminology? Join a global campaign for One of EXL Clients, a leading U.S. life insurance provider, right here in Cape Town.

We're looking for
articulate, service-focused call center agents
with a background in
healthcare, biology, or medical studies
(even if incomplete). You'll take
inbound calls
from U.S. customers and conduct
medical pre-screening interviews
to see if they qualify for life insurance.

This is a great opportunity for someone who has worked or studied in the medical field but is now looking to apply that knowledge in a professional office environment.

What You'll Do:

• Take inbound calls from U.S. customers (no cold calling)
• Ask clear, scripted
  medical pre-screening questions
• Use your understanding of medical terms and clear pronunciation to guide the call
• Accurately capture customer information
• Deliver excellent customer service in line with compliance and training standards

You're a Great Fit If You Have:

• Previous
  call center experience
  (essential) (1+ year preferred)
• Medical background – whether through
  study or work
  (nursing, biology, paramedics, anatomy, etc.) Must
  NOT currently be studying
• Strong spoken English and
  confident pronunciation of medical terms
• Matric (Grade 12)
• Clear
  criminal and credit record
• Willingness to work
  night shifts
  (Monday–Friday, U.S. business hours)

What We Offer:

• Competitive
  basic salary
  (details shared during interview)
• Shift allowance
  for night work
• Attractive
  performance-based incentives
• Paid training focused on U.S. medical terminology and customer service
• A stable, weekday night-shift schedule (no weekends)

Why Medical Background Matters:

Success in this role depends on your ability to
understand and clearly pronounce medical terms
during interviews. Candidates with a medical foundation tend to perform better in training and on the floor. If you have this knowledge and strong communication skills, we want to hear from you

In alignment with the
Employment Equity Act
, and to ensure that our workforce reflects the diversity of our communities,
preference will be given to applicants from historically underrepresented groups
, aligned with our
EE targets
.

Apply Now and take the next step in your customer service career

Make an impact. Be the voice of excellence. Join EXL.

Exclusive Opportunity: Junior Call Centre Agent (Sales Role)

Location: Edenvale

Hours: Mon – Fri, 08:00 – 16:30 (no weekends or public holidays)

Transport: Own reliable transport required

Why This Role Is Different

This is not just a job — it's an entry point into one of the fastest-growing industries in South Africa: business finance. We're not looking for just anyone. We're looking for driven, ambitious individuals ready to prove themselves and earn their place in a professional team.

Joining us means you'll be selected to step into a role that offers far more than a salary. It's your ticket into a competitive industry, where the right people go on to build lasting careers and long-term success.

What You'll Do

• Actively hunt for and qualify businesses that need finance.
• Build strong connections over the phone with business decision-makers.
• Manage and grow your pipeline using our CRM and database.
• Consistently meet activity targets and deliver results.
• Represent our brand as part of a professional, high-performing team.

What You Bring

• Proven call centre or B2B sales experience (insurance sales a strong advantage).
• Confidence, resilience, and the ability to thrive in a target-driven environment.
• A self-starter mindset — you don't wait for opportunities, you create them.
• The ambition to grow and eventually carve out a career in the business finance sector.

What You Get

• Exclusive training designed to set you up for success.
• Career progression in an industry with unlimited potential.
• Mentorship and guidance from an experienced team.
• A professional environment where only the best thrive.
• A rare opportunity to enter the world of business finance and grow into senior roles.

This isn't for everyone. It's for people who want to prove themselves, earn their place, and build a career in one of the most rewarding industries out there. If you're ready to step up, we'll open the door.

Job Type: Full-time

Pay: R5 000,00 - R30 000,00 per month

Application Question(s):

• Are you located in or near Edenvale?

Experience:

• sales: 1 year (Required)

Language:

• Fluent English (Required)

Work Location: In person