2,601 Customer Service Agents jobs in South Africa

Overview

Job Title: Call Center Agent – Medical Insurance Campaign (EXL Service– US Client)

Location: Cape Town, South Africa

Contract: Full-Time | Night Shift (Monday to Friday – U.S. Hours)

Includes: Basic salary + Medical aid + Shift allowance + Performance incentives

Kickstart Your Call Center Career – With a Medical Edge!

Are you passionate about people, experienced in a call center, and confident using medical terminology? Join a global campaign for One of EXL Clients, a leading U.S. life insurance provider, right here in Cape Town.

We’re looking for articulate, service-focused call center agents with a background in healthcare, biology, or medical studies (even if incomplete). You’ll take inbound calls from U.S. customers and conduct medical pre-screening interviews to see if they qualify for life insurance.

This is a great opportunity for someone who has worked or studied in the medical field but is now looking to apply that knowledge in a professional office environment.

• Take inbound calls from U.S. customers (no cold calling)
• Ask clear, scripted medical pre-screening questions
• Use your understanding of medical terms and clear pronunciation to guide the call
• Accurately capture customer information
• Deliver excellent customer service in line with compliance and training standards

• Previous call center experience (essential) ( 6-12 Months preferred)
• Medical background – whether through study or work (nursing, biology, paramedics, anatomy, etc.) Must NOT currently be studying
• Strong spoken English and confident pronunciation of medical terms
• Matric (Grade 12)
• Clear criminal and credit record
• Willingness to work night shifts (Monday–Friday, U.S. business hours)

• Competitive basic salary (details shared during interview)
• Shift allowance for night work
• Attractive performance-based incentives
• Paid training focused on U.S. medical terminology and customer service
• A stable, weekday night-shift schedule (no weekends!)

Success in this role depends on your ability to understand and clearly pronounce medical terms during interviews. Candidates with a medical foundation tend to perform better in training and on the floor. If you have this knowledge and strong communication skills, we want to hear from you!

In alignment with the Employment Equity Act , and to ensure that our workforce reflects the diversity of our communities, preference will be given to applicants from historically underrepresented groups aligned with our EE targets .

Apply Now and take the next step in your customer service career!

Make an impact. Be the voice of excellence. Join EXL.

Sales Development Representative (SDR) Role Overview

The Sales Development Representative (SDR) serves as the first point of contact for inbound customer inquiries, playing a critical role in delivering outstanding service, qualifying prospects, and driving new business opportunities. This position focuses on understanding customer needs, sharing product knowledge, and scheduling qualified meetings to support overall growth objectives.

• Manage inbound calls promptly and professionally, providing a positive first impression.

• Engage with customers to assess their needs and guide conversations effectively.

• Utilize qualification frameworks such as BANT (Budget, Authority, Need, Timeline) to evaluate lead potential.

• Identify qualified opportunities and facilitate a smooth transition to the sales team.

• Provide accurate information about offerings, addressing questions and concerns with confidence.

• Act as a trusted resource to help customers understand service value and next steps.

• Schedule follow-up meetings and calls for the sales team with high-potential leads.

• Ensure seamless handoff by accurately capturing customer details and context.

• Update and maintain customer records in the CRM system with high attention to detail.

• Track and report on call activities and lead qualification outcomes.

• Consistently meet or exceed individual targets for calls handled, lead qualifications, and appointments set.

• Collaborate closely with sales leadership to align on qualification standards and pipeline strategies.

• Share insights from customer conversations, including emerging trends and potential service improvements.

• Apply call center best practices to maximize customer satisfaction and productivity.

• Manage high call volumes while maintaining service quality and professionalism.

• Adjust quickly to evolving products, services, and business priorities.

• Maintain flexibility when handling a variety of customer inquiries and scenarios.

• 2+ years of experience in an inbound sales, call center, or customer service environment.

• Proven track record of meeting or exceeding sales quotas and call center KPIs.

• Strong verbal and written communication skills, with an ability to build rapport quickly over the phone.

• Proficiency with CRM systems and call center technology.

• Highly organized with the ability to multitask and prioritize in a fast-paced setting.

• Quick learner with adaptability to new products, services, and tools.

• Availability to work within PST–EST business hours.

• 2+ years working in a high-volume call center environment.

• Familiarity with sales automation tools and advanced call center platforms.

• Candidates must be available to work during Eastern Time (EST) business hours.

Overview

We are one of SA's largest independent distributors of uniquely developed financial products based in Roodepoort. We are looking for a career-oriented individual with a flair for the sales industry someone who can groom into a leadership role.

• 2 years of sales experience
• Matric certification / NQF level 4 and a valid South African ID
• Excellent communication, problem-solving and self-motivation
• Consistently exceed sales targets and strive for excellence

• Contribute to achieving sales targets and supporting sales team activities

• Competitive commission structure with unlimited earning potential
• Career growth opportunities with clear progression paths
• Recognition and rewards program for top performers
• Full in-house training to enhance your sales skills

Ready to take your sales career to the next level

Email your CV Matric / NQF Level 4 and SA ID to: emailprotected

Call:

Only shortlisted candidates will be contacted

• Experience: Unclear Seniority
• Employment Type: Full-Time
• Vacancy: 1
• Key Skills: Athletics, Fitness, Facilities Management, Agriculture, Communication, Archicad

Job Summary:

We are seeking a highly motivated and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2. Sales: Meet sales targets by promoting products or services to customers.

3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills.

2. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3. Sales Skills: Ability to meet sales targets and promote products or services.

4. Problem-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full-time, Permanent

Pay: From R2 500,00 per month

Work Location: In person

Company Description
WNS Global Services Inc.
(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa
has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Key responsibilities:

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client's products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.

Experience, knowledge, skills and attributes required:

• 2 years' experience in the travel, tourism or customer service industry
• Grade 12 or equivalent
• 12 months travel and tourism training or relevant training advantageous
• GDS training system, preferably Amadeus, Sabre & Galileo
• Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
• Excellent understanding or experience of delivering great customer service to a customer

Qualifications
Key requirements:

• A Matric/Grade 12 Certificate or equivalent;
• Travel and Tourism qualification would be advantageous but not essential.

Join our team as a Lead Generator and help us connect with potential clients

Do you have or are you?

Strong communication skills

Comfortable making calls

Target-driven and self-motivated

Team player and independent worker

Education:

• High School (matric) (Preferred)

Experience:

• Call Centre: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Job Type: Temp to perm

Contract length: 2 weeks

Pay: R4 000,00 - R4 500,00 per month

Work Location: In person

Job Title: Call Center Agent – Medical Insurance Campaign (EXL Service– US Client)

Location:
Cape Town, South Africa

Contract:
Full-Time | Night Shift (Monday to Friday – U.S. Hours)

Includes:
Basic salary + Medical aid + Shift allowance + Performance incentives

Kickstart Your Call Center Career – With a Medical Edge

Are you passionate about people, experienced in a call center, and confident using medical terminology? Join a global campaign for One of EXL Clients, a leading U.S. life insurance provider, right here in Cape Town.

We're looking for
articulate, service-focused call center agents
with a background in
healthcare, biology, or medical studies
(even if incomplete). You'll take
inbound calls
from U.S. customers and conduct
medical pre-screening interviews
to see if they qualify for life insurance.

This is a great opportunity for someone who has worked or studied in the medical field but is now looking to apply that knowledge in a professional office environment.

What You'll Do:

• Take inbound calls from U.S. customers (no cold calling)
• Ask clear, scripted
  medical pre-screening questions
• Use your understanding of medical terms and clear pronunciation to guide the call
• Accurately capture customer information
• Deliver excellent customer service in line with compliance and training standards

You're a Great Fit If You Have:

• Previous
  call center experience
  (essential) (1+ year preferred)
• Medical background – whether through
  study or work
  (nursing, biology, paramedics, anatomy, etc.) Must
  NOT currently be studying
• Strong spoken English and
  confident pronunciation of medical terms
• Matric (Grade 12)
• Clear
  criminal and credit record
• Willingness to work
  night shifts
  (Monday–Friday, U.S. business hours)

What We Offer:

• Competitive
  basic salary
  (details shared during interview)
• Shift allowance
  for night work
• Attractive
  performance-based incentives
• Paid training focused on U.S. medical terminology and customer service
• A stable, weekday night-shift schedule (no weekends)

Why Medical Background Matters:

Success in this role depends on your ability to
understand and clearly pronounce medical terms
during interviews. Candidates with a medical foundation tend to perform better in training and on the floor. If you have this knowledge and strong communication skills, we want to hear from you

In alignment with the
Employment Equity Act
, and to ensure that our workforce reflects the diversity of our communities,
preference will be given to applicants from historically underrepresented groups
, aligned with our
EE targets
.

Apply Now and take the next step in your customer service career

Make an impact. Be the voice of excellence. Join EXL.