65 Customer Relationship Management jobs in Johannesburg

Tracker connect requires the service of the Customer Success Manager in the Okgo department who will ensure the successful implementation and ongoing management of OKgo’s supply chain visibility solutions for clients. The role will further work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum value for them from the organisation’s products and services.

• Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
• Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs.
• Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo’s solutions effectively.
• Implement project management methodologies as a form of execution to drive success of implemented initiatives.
• Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations.
• Serve as a key

We are looking for someone with a lively, intelligent and questioning disposition to be part of our energetic team dedicated to enhancing our customers’ experience. You will be charged with staying close to the customer, making sure they’re happy with their service and ensuring all customers get the value they anticipated upfront. If you’re passionate about the customer journey and only deliver the kind of service you’d like to receive, then please get in touch.

This role will report to the Operations Support Manager within the Operations Team.

1. Guarantee 1st class customer satisfaction & professional customer support
2. Music & visual equipment swaps (exchange faulty equipment); allocation and configuration of equipment
3. Enter contacts, leads and prospects on database & maintain integrity.
4. Record-keeping of customer interactions, transactions, comments & complaints on CRM
5. Manage content for clients on CMS (e.g. Mall of Africa)
6. Assist accounts department with disconnection & reconnection process
7. Qualify Music or Visual technical issues before allocating tickets to TSS
8. Liaise with EU Affiliate Support & Multichoice Commercial Department agents re product queries
9. Tackle all music and visual technical enquiries, & general enquiries with the aim of 1st time call resolution
10. Courtesy confirmations to installers / customers
11. All contact details confirmed prior to installations e.g. email, address etc.
12. Share service/survey calls to Top Subscribers (weekly) as well as Xmas schedule confirmations annually
13. Administer any new marketing campaigns ito qualification around customer information – details to sales/marketing

1. Manage follow ups & escalation process
2. Able to offer alternatives and engage persuasively
3. Onboard & train: extensive knowledge of product range to enable effective communication & advice
4. Nurture relationships to grow future opportunities

1. Accurately update, compile and distribute weekly & month-end reports using your excellent Excel skills

Matric; Minimum 5 years’ work experience. At least 2 of these in a Customer Success role with an excellent understanding of who the customer is and what the customer wants. Must have proven skills of interaction with a customer on a multi-layered level. Excellent Excel: Intermediate to Advanced.

A lust for life that reflects in your voice and everything you do; walk with a spring in your step; blow us away with your inquisitive mind and your passion for service excellence. Your friendly demeanor will charm our customers and your colleagues. You have confidence and oodles of empathy. You know how to communicate and appeal in a way that will satisfy even the most difficult of customers. You are not afraid to reveal ambition and to showcase your skills to our team. You jump in and don’t wait to be asked. You understand that we’re all working in the same team & driving towards the same goal. You’re tenacious and the person your manager can always rely on. You will identify errors and propose solutions with your attention to detail and analytical mind. You are not afraid to put your hand up and be accountable. You’re all about value-add.

Full-Time

• Remote (U.S. Eastern Time Hours)
  
  

• Onboard new clients with structured kickoff calls and milestone planning
• Coordinate episode production schedules, guest booking, and asset handoffs
• Manage timelines and automate task flows using tools like Zapier or Make
• Communicate clearly and proactively with clients and internal teams
• Monitor podcast metrics and surface insights to improve performance
• Troubleshoot issues quickly and keep delivery running smoothly
• Support renewals by consistently delivering a strong client experience
  
  

• 3+ years managing client relationships in media, SaaS, or tech-enabled services
• Hands-on experience with automation tools (Zapier or Make is a must)
• Strong communication skills and confidence leading calls over Zoom
• Comfortable managing timelines, workflows, and CRM systems
• Calm, proactive, and highly organized
• Bonus: familiarity with podcast production or B2B marketing
  
  

• You’ll shape the customer success function at a high-growth studio
• You’ll work at the intersection of content, tech, and strategy
• You’ll help turn creative ideas into scalable systems that clients love
  
  

The Customer Success Consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant partners with the customer's

Our Client is looking for a Customer Success Executive, located in Midrand.

Main Purpose:
The purpose of the Customer Success Executive (CSE) is to maintain solid relationships with the company's key Enterprise and Corporate clients, establish new relationships within existing and new clients, drive revenue growth, ensure client satisfaction, and maximize cross-selling and upselling opportunities. The CSE plays a crucial role in understanding client needs, proposing solutions, and effectively managing multiple key accounts to achieve long-term business success.

Responsibilities:

1. Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
2. Acquire a thorough understanding of key customer needs and requirements.
3. Expand relationships with existing customers by continuously proposing solutions that meet their objectives, including cross-selling and upselling opportunities.
4. Identify and capitalize on opportunities to cross-sell additional products or services to existing clients.
5. Collaborate with internal teams to create customized proposals and presentations to promote cross-selling and upselling initiatives.
6. Ensure the correct products and services are delivered to customers in a timely manner.
7. Serve as the link of communication between key customers and internal teams.
8. Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
9. Play an integral part in generating new sales that will turn into long-lasting relationships, including cross-selling and upselling to new clients.
10. Proactively identify and pursue upselling opportunities by understanding client goals, challenges, and market trends.
11. Prepare regular reports of progress and forecasts to internal and external stakeholders using key

Are you a relationship-builder with a passion for customer success in a fast-paced, tech-driven environment?

We're hiring a Customer Success Manager to join a dynamic, rapidly scaling global team. This is a key role focused on client retention, revenue growth, and delivering an exceptional customer experience across a diverse portfolio.

Key Responsibilities:

• Act as a trusted advisor to customers, helping them achieve their goals through proactive and strategic support.

• Drive retention by identifying risks early and resolving customer challenges effectively.

• Grow revenue via

Tracker connect requires the service of the Customer Success Manager in the Okgo department who will ensure the successful implementation and ongoing management of OKgo’s supply chain visibility solutions for clients. The role will further work closely with clients to understand their unique needs, provide tailored solutions, and drive maximum value for them from the organisation’s products and services.

• Lead the onboarding process for new clients, ensuring a smooth transition and effective implementation of the supply chain visibility solutions.
• Collaborate with clients to understand their specific supply chain challenges and tailor solutions to meet their needs.
• Conduct training sessions and provide comprehensive documentation to ensure clients are well-equipped to utilize OKgo’s solutions effectively.
• Implement project management methodologies as a form of execution to drive success of implemented initiatives.
• Build and maintain strong, long-lasting, influential relationships with key stakeholders at client organizations.
• Serve as a key