What Jobs are available for Customer Relationship Management in Johannesburg?
Showing 24 Customer Relationship Management jobs in Johannesburg
Customer Service Advisor
Posted today
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Job Description
DESIRED REQUIREMENTS, EXPERIENCE & QUALIFICATIONS
Minimum of a Matric / Grade 12 a recognised tertiary qualification will be a distinct advantage in motor vehicle trade, sales, marketing, finance, operations, general management principles, etc.
- At least 3-5 years operational working experience as a Customer Service Advisor in Service Workshop operations within the motor vehicle industry / dealership environment / with a recognised OEM brand Mahindra experience will be a distinct advantage.
- Must have In-depth technical knowledge of vehicles service / parts requirements.
- Have a good network of customers / industry players
- Must be able to manage customers expectations
- Process and procedure driven
- Must be a team player and develop excellent working relations with all Parts, Service Workshop, Sales Finance and Support Staff
- Excellent negotiation skills
- A good command of the English and Afrikaans languages spoken, read and written
- A strong attention to detail
- Must be able to work under pressure
- Must have computer skills and ability to utilize Microsoft Word, Excel, Power point and Outlook, CMS, Evolve, IAL or a similar Service Workshop management system
- Must have a valid drivers licence
- Must be medically fit note the job entails a hands-on approach where physical movement is required.to attend to customers and working with workshop staff
- It is expected that the candidate has a clear criminal record based on the various verification checks that will be conducted
- The role is open to all suitable South African candidates who meet the recruitment criteria
- Although all suitable applications will be considered, it is preferred that the individual is based in the East Rand or close to the dealership
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Customer Relations & Experience Preserve and grow the current client portfolio by ensuring best practice customer experience.
- Work closely with the Service Workshop, Parts Department, Sales and Finance Teams to ensure timely customer feedback and high levels of service.
- Ensure a smooth end to end service process flow by providing technical and administrative support to customers
- Ensure ethical work practices to the highest standards towards maximum customer satisfaction and retention
- Maintain a professional appearance and approach.
- Be always Brand conscious with the promise of Great Value Great Service.
- Contribute positively to the OEM Balance Scorecard and CSI measures.
- Ensure a customer centric approach with an empathetic mindset.
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Customer Service Representative
Posted today
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We're looking for a Customer Service Representative who's motivated, outgoing, and passionate about people.
What You'll Do
- Be the first friendly face and welcoming voice in person.
- Provide exceptional service to members and guests, ensuring every experience is smooth, inspiring, and unforgettable.
- Support with memberships, check-ins and inquiries.
- Help keep the energy high — contribute to a culture that celebrates fitness, music, and creativity.
- Work alongside a driven team to help build our brand and community.
- Learn and grow — with opportunities to take on leadership or creative roles as you develop.
Who You Are
- Positive, energetic, and people-focused — you light up a room.
- Fitness-minded and culture-aware — you vibe with music, fashion, and the energy of youth culture.
- Highly motivated and eager to grow — you take initiative and thrive in dynamic environments.
- A strong communicator with great organisational skills.
- Previous customer service or front desk experience is a plus (but attitude and passion come first).
Why You'll Love Working with Us
- Work in an environment that's vibrant, creative, and inspiring.
- Be part of a community that values teamwork, culture, and personal development.
- Access to events, fitness sessions, and creative collaborations.
- Real opportunities to grow within the brand — we promote from within.
Job Type: Part-time
Work Location: In person
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Customer Service Representative
Posted 4 days ago
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Customer Service Representative
Job Description
**Are you looking for an opportunity to advance your career in the Telecommunications sales and service industry?** Now is your chance to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor, working on an internationally innovative campaign, with a **salary of R9,524.**
**This role at Concentrix is a great match if you:**
+ A minimum of 12 months of customer service experience in a local telecommunication campaign with exposure to retentions/upsell **(essential).**
+ A minimum of 12 months of Customer Service within a local campaign with exposure to retentions/upsell **(essential)**
+ A minimum of 12 months of tech support within a local campaign with exposure to retentions/upsell **(essential).**
+ Matric
+ Ability to work shifts aligned to US business hours **(Night shift)**
+ Proficient in English verbal communication
+ Are self-motivated and highly responsible
**NB: After applying, you will receive a link to your first Online Chat assessment. You must complete this assessment to proceed to the next steps in the process.**
**What's in it for you**
**In this role, we offer benefits that help you support your unique lifestyle:**
+ A monthly salary of **R9,524** (including campaign & night-shift allowances) T&Cs apply
+ Fantastic Employee Assistance Programme (EAP)
+ Additional bonus earning potential up to **R4,500**
+ Medical aid for the main member/Medical Insurance for the main member and two dependents
+ Subsidized transport
+ Provident/Pension Fund
**What you will do in this role**
+ Taking ownership of high-profile, escalated cases from beginning to resolution
+ Manage work orders within business SLA's
+ Consistently applying agreed behavioural and compliance standards
+ Sharing knowledge and skills with other members of the team
+ Communicating new information that is relevant to the campaign to colleagues, customers and managers
+ Developing and maintaining current knowledge of the campaign
+ Ensuring first contact resolution at all times
+ Protecting information security and taking responsibility for highlighting any issues that you are made aware of by using the correct processes
+ Providing excellent customer experiences at all times
+ Verifying and updating customer information
+ Proactively offer solutions to any issues or concerns that customers might face
With game-changers in over 70 different countries, we celebrate our differences and embrace what makes you unique. Imagine being a part of a company that supports each other's success and well-being, giving you the tools and support you need to be the best version of yourself and embark on a career with endless possibilities.
We're expanding our Customer Service Representative team at Concentrix, and we are seeking night owls to support a US campaign. Working from our bustling Braamfontein office, you'll be working on site between 2pm and 4am.
Are you ready to bring your skills, experience and sense of urgency to a company that values your expertise? Discover why over 550,000 game-changers around the globe call Concentrix their "employer of choice." Together, we will achieve greatness and unlock unlimited possibilities. **Apply today and let your career thrive!**
**Eligibility to work**
In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
ZAF Johannesburg - 33 Princess of Wales Street, Parktown, Johannesburg
Language Requirements:
Time Type:
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Service Manager
Posted 419 days ago
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Job Description
The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing teams.
Your key job responsibilities as the Customer Service Manager in Johannesburg will include:
Lead, motivate, and manage the customer service team to ensure high levels of performance and customer satisfaction.Oversee the resolution of customer inquiries, complaints, and issues in a timely and effective manner across multiple channels (email, chat, phone).Develop and implement training programs to enhance the skills and knowledge of the customer service team.Monitor and evaluate team performance, providing regular feedback, coaching, and performance reviews.Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and customer satisfaction.Work closely with other departments (e.g., Marketing, Product, IT) to ensure a seamless customer experience and address any service-related issues.Prepare and present regular reports on customer service performance metrics, trends, and insights to senior management.Ensure compliance with industry regulations and company policies, maintaining the highest standards of integrity and professionalism.Manage and resolve any escalated customer issues or crises, ensuring minimal impact on the customer experience and company reputation.RequirementsRequirements for this Customer Service Manager job in Johannesburg :
Minimum of 5 years of experience in a customer service management role, preferably within the iGaming industry.Must have experience working in MGA or UKGC markets.Bachelor’s degree in Business, Management, or a related field.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to handle high-pressure situations and make decisions quickly.Proficiency in customer service software and CRM systems.Analytical skills to interpret data and make informed decisions.Customer-focused with a passion for delivering exceptional service.Strong problem-solving abilities.Highly organized with strong attention to detail.Flexible and adaptable to changing business needs.Candidates who are results-driven leaders with a passion for customer service and a deep understanding of the iGaming industry are encouraged to apply. Please submit a resume for this role.
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Customer Service Support (Alrode)
Posted 27 days ago
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Job Description
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks consider your application as unsuccessful.
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Customer Service Consultant (Insurance)
Posted 11 days ago
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Job Description
- Support Senior Advisors with client renewals, reports, and presentations
- Manage daily administrative tasks and client communications
- Assist with credit limit applications, claims, and policy updates
- Maintain accurate client records and monitor compliance
- Track renewals, overdue debts, and risk concerns
- Prepare reports and trackers for management review
- Matric (Grade 12) required; tertiary qualification in Business, Finance, or Insurance advantageous
- 2 - 3 years experience in insurance (commercial ), banking (commercial), or financial services administration (commercial)
- Strong organisational skills, attention to detail, and ability to manage multiple priorities
- Excellent communication and client service skills
- Comfortable with data, documents, reporting, and CRM systems
- Must have exposure to trade credit or commercial insurance
- FAIS compliant: RE5
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Customer Service/Sales Consultant
Posted today
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Job Description
NOW HIRING: High-Energy Customer / Sales Specialists
In-Office | Melrose Arch, Johannesburg | Canadian Hours (EST)
Base Pay: $1,000/month
Bonus Potential: Earn up to an extra $,000/month
Are you a natural communicator who thrives in fast-paced, customer-facing environments? Whether you've mastered the phones in a call center or driven results face-to-face in retail or sales—we want YOU on our winning team.
What You'll Bring:
- 12+ months customer service experience (with at least 6 months in sales)
- A proven track record of hitting targets and delighting customers
- A strong, confident, and engaging phone presence
- Resilience, adaptability, and professionalism under pressure
- Fluent English (first language required)
- Flexibility to work shifts between 3pm – 3am SAST (aligned with Canadian business hours)
- Bonus points: International customer service experience
What You'll Get:
- Guaranteed $1,0 0/month base pay
- Performance bonuses up to 1,000/month
- Career growth with continuous training and development
- A high-energy, supportive team environment where top performers shine
This is more than just a job—it's a career launchpad for ambitious, customer-obsessed professionals ready to grow.
Ready to Apply?
Send your resume + short 2–3 min intro video to:
Subject line: Agent Application – Your Name
Job Type: Full-time
Pay: R17 500,00 - R35 000,00 per month
Work Location: In person
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Head of Customer Service
Posted 273 days ago
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Job Description
Are you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company in Johannesburg as the Head of Customer Service , where you’ll drive excellence, innovation, and customer-centric strategies. You will play a crucial role in ensuring customer satisfaction and enhancing the overall user experience. If you’re a dynamic and strategic leader looking for a career-defining opportunity, then this is the job for you.
Your key job responsibilities as the Head of Customer Service in Johannesburg will include:
Supervise day-to-day operations in the customer services department including hiring, training, and performance managementMonitor customer interactions and ensure high levels of customer satisfactionMaintain consistent and excellent customer support standardsDeveloping and implementing customer service strategies to enhance customer satisfaction and loyalty and ensuring alignment to the company’s overall business goalsManage and create effective customer service procedures, policies, and standardsEfficiently manage and motivate customer service agents, promoting rapport building with the team and its customersOptimise response times to inquiries and provide timely resolutionsEnsure adherence to regulations and responsible gambling practicesFoster effective collaboration with other departments to gather customer feedback and improve the overall user experience and implement customer-centric initiativesTrack key performance indicators and generate insightful reports for managementIdentify customer service trends and recommend improvements by staying up to date with the best practices in customer service globallyProvide ongoing training and development opportunities for the teamRequirementsRequirements for this Head of Customer Service job in Johannesburg :
Good working knowledge of the online gaming industryCustomer Support management experience required including experience in the setup of a call centreWorking knowledge of customer service software, databases, and toolsAbility to think strategically and lead effectivelyAvailability for shift work, including weekends and public holidaysCustomer service software proficiencyWorking knowledge of CS databases and toolsProficiency in data analysisDesirable Criteria:
Experience in responsible gambling and problem gambling analysisExperience in customer interaction with problem gamblersAwareness of fraud prevention and anti-money laundering measuresIf you meet the above requirements for this Head of Customer Service job in Johannesburg , we would like to hear from you.
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Customer Relationship Manager
Posted 10 days ago
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Job Description
Purpose of the role
Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. Our employment equity goals will be taken into account in our selection process.
Key Responsibilities
Market Property24 products and establish a strong brand and product presence in your allocated area
Create and manage a sales pipeline in combination with calling programme
uild relationships with existing and new customers
eaching individual sales targets
Qualifications
atric, relevant tertiary qualification would be an advantage
to 5 years experience in sales
roven sales track record
ood working knowledge of MS Office
ood command of English and Afrikaans (written and verbal)
alid drivers license and own reliable vehicle
xcellent interpersonal, communication, marketing and negotiations skills
elf-motivator
customer-oriented attitude
ersuasiveness and selling ability
trong achievement orientation
elf-discipline
Remuneration
arket related basic salary plus monthly commission
uel and cellphone allowance
se of company laptop
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Customer Service
Posted today
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Company Description
LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of services and products, in line with our vision of science for a safer world
Job Description
Job Description
Customer Service & Sales Executive (6-Month Contract):
We're on the lookout for a motivated, fast-learning professional with a proactive attitude and a strong customer focus to join our vibrant Customer Service team. This is a 6-month contract role ideal for someone who thrives in a dynamic, fast-paced environment, enjoys juggling multiple tasks, and is passionate about delivering outstanding service.
If that sounds like you, we'd be excited to connect
As a Customer Service & Sales Executive, you'll be the primary point of contact between LGC and our valued customers. Your role will be pivotal in ensuring smooth operations and outstanding service delivery. Key responsibilities include:
- Order Management:
Efficiently and accurately process customer orders.
- Customer Support:
Respond to customer inquiries with professionalism and clarity.
- Cross-Team Collaboration:
Coordinate with internal departments, suppliers, and clients to ensure seamless service delivery.
- Service Excellence:
Uphold and enhance LGC's reputation for quality and customer satisfaction.
Key responsibilities and accountabilities:
- To ensure that all methods of communication with internal and external contacts are handled with the utmost professionalism to project the high-quality image and standards provided by LGC.
- Ensure weekly follow-up on all customer quotations to maintain engagement and drive conversions
- To ensure that all customer orders received are entered correctly into the Pastel/ERP system on the day of receipt or within agreed timescales for order type and that the customer receives an email notification on release of the order.
- To provide help and advice to customers regarding their orders and ensure On Time In Full (OTIF) delivery targets are and customers informed of any delays in advance.
- To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
- Communicating courteously with customers by telephone, email and Sales Force ensuring queries outside the remit of order entry.
- To be responsible for the daily management of Sales Force Cases ensuring tasks are dealt with and or raised to ensure response times are within agreed critical metric timescales.
- To register customer complaints by logging into the Service Cloud (or local) Complaint System and ensure the important metrics reporting is maintained, and issues raisedd to the Manager.
- To communicate closely with field sales personnel to ensure they are kept in the loop with matters arising regarding their customers and to provide customer feedback.
- Taking ownership of exceeding customer expectations based on customer needs
Qualifications
Qualifications
What We're Looking For
We're seeking a motivated and energetic individual with a strong foundation in both customer service and the scientific field. The ideal candidate will bring a genuine passion for delivering exceptional service, a sharp eye for detail, and the ability to maintain professionalism under pressure. If you thrive in dynamic, fast-paced environments and take pride in creating positive customer experiences, we'd love to hear from you.
Key skills & experience:
- Previous experience in a sales support or customer service environment
- Experience with order entry, and working with ERP/CRM systems. Pastel and Sales Force experience will be beneficial.
- Excellent written and verbal communication
- Thrives in high-pressure environments, maintaining focus and efficiency to meet deadlines and deliver quality results
- Proficient in handling high-pressure situations with efficiency and composure
- Strong IT skills: MS Office, Excel, Outlook, MS Teams
- Knowledge of ERP systems such as SAP, Oracle, SAGE, or Pastel
- Experience using Service Cloud/Sales Force or similar CRM tools
Essential:
- Valid Driver's License and own transport
- High school diploma or equivalent experience
Additional Information
ABOUT LGC:
LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are appreciated for their performance, quality, and range.
Our values
- PASSION
- CURIOSITY
- INTEGRITY
- BRILLIANCE
- RESPECT
Equal opportunities
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.
For more information about LGC, please visit our website
#scienceforasaferworld
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