63 Customer Relationship Management jobs in Johannesburg

Ready to embark on this exciting career journey? Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe in People , Knowledge and Solutions . When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow. Since 2014 , we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work. We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

Competitive Compensation : Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

Flexibility : Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

Growth Opportunities : Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

Supportive Environment : Work within a dynamic and collaborative team that values your expertise and fosters professional development.

Travel Allowance : Competitive travel reimbursements for client visits / entertainments.

ROLE

As a Customer Success Partner (Female) – based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations. This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

Customer Relationship Management : Serve as the primary contact for Standard Bank and Discovery , ensuring client satisfaction and growth.

Account Mining & Growth : Identify opportunities within existing accounts to expand service offerings and drive value.

Talent Placement & Consultant Management : Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

SOW and Contract Management : Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

Frequent Customer Engagement : Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

Escalation & Conflict Resolution : Manage customer and consultant escalations, ensuring issues are resolved promptly.

Reward & Recognition : Lead initiatives to reward and recognize consultants, driving morale and retention.

Sales Administration : Own data accuracy in sales records, review invoices, and track accounts receivable.

Pay Rate & Invoice Management : Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

Ad-hoc Projects : Support special projects for Copious and related companies as needed.

REQUIREMENTS

Minimum 5+ years of experience in recruitment or account management, preferably managing enterprise accounts like Standard Bank or Discovery .

Proven success in placing tech talent , growing accounts, and identifying potential opportunities for acquiring new logos.

Strong network within Standard Bank or Discovery and a clear understanding of their internal hiring / onboarding processes.

Excellent communication, interpersonal, and problem-solving skills.

Ability to travel regularly for client visits.

Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

Bachelor’s degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

Recruiting Background : A strong understanding of recruitment processes and industry demands.

Tech-Savvy : Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

Experience with data-driven decision-making in sales or recruitment.

Ready to embark on this exciting career journey?

Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe in People , Knowledge and Solutions .

When these three aspects are brought together, something truly valuable is created.

That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow.

Since , we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work.

We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US Competitive Compensation : Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

Flexibility : Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

Growth Opportunities : Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

Supportive Environment : Work within a dynamic and collaborative team that values your expertise and fosters professional development.

Travel Allowance : Competitive travel reimbursements for client visits / entertainments.

ROLE As a Customer Success Partner – based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery.

With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations.

This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES Customer Relationship Management : Serve as the primary contact for South Africa based clients , ensuring client satisfaction and growth.

Account Mining & Growth : Identify opportunities within existing accounts to expand service offerings and drive value.

Talent Placement & Consultant Management : Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

SOW and Contract Management : Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

Frequent Customer Engagement : Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

Escalation & Conflict Resolution : Manage customer and consultant escalations, ensuring issues are resolved promptly.

Reward & Recognition : Lead initiatives to reward and recognize consultants, driving morale and retention.

Sales Administration : Own data accuracy in sales records, review invoices, and track accounts receivable.

Pay Rate & Invoice Management : Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

Ad-hoc Projects : Support special projects for Copious and related companies as needed.

REQUIREMENTS Minimum 5+ years of experience in recruitment or account management.

Proven success in placing tech talent , growing accounts, and identifying potential opportunities for acquiring new logos.

Good to have network within Standard Bank or Discovery or similar clients Excellent communication, interpersonal, and problem-solving skills.

Ability to travel regularly for client visits.

Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS Bachelor's degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE Tech-Savvy : Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

Experience with data-driven decision-making in sales or recruitment.

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Ready to embark on this exciting career journey? Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe in People , Knowledge and Solutions . When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow. Since 2014 , we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work. We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

• Competitive Compensation: Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

• Flexibility: Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

• Growth Opportunities: Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

• Supportive Environment: Work within a dynamic and collaborative team that values your expertise and fosters professional development.

• Travel Allowance: Competitive travel reimbursements for client visits/entertainments.

ROLE

As a Customer Success Partner – based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations. This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

• Customer Relationship Management: Serve as the primary contact for South Africa based clients , ensuring client satisfaction and growth.

• Account Mining & Growth: Identify opportunities within existing accounts to expand service offerings and drive value.

• Talent Placement & Consultant Management: Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

• SOW and Contract Management: Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

• Frequent Customer Engagement: Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

• Escalation & Conflict Resolution: Manage customer and consultant escalations, ensuring issues are resolved promptly.

• Reward & Recognition: Lead initiatives to reward and recognize consultants, driving morale and retention.

• Sales Administration: Own data accuracy in sales records, review invoices, and track accounts receivable.

• Pay Rate & Invoice Management: Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

• Ad-hoc Projects: Support special projects for Copious and related companies as needed.

REQUIREMENTS

• Minimum 5+ years of experience in recruitment or account management.

• Proven success in placing tech talent , growing accounts, and identifying potential opportunities for acquiring new logos.

• Good to have network within Standard Bank or Discovery or similar clients

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to travel regularly for client visits.

• Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

• Tech-Savvy: Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

• Experience with data-driven decision-making in sales or recruitment.

Ready to embark on this exciting career journey? Apply now and let's revolutionize the economic and technological landscape together!

At Copious, we believe in People , Knowledge and Solutions . When these three aspects are brought together, something truly valuable is created. That's why we bring together engaged talent to provide high-value technological services that enable our consultants and customers to succeed.

We are a Tech & Talent Solution company dedicated to helping businesses grow. Since 2014 , we've been partnering with our Talent and Customers to create Career and Business solutions for the People in the business and technology ecosystem.

We're here to help you thrive in today's fast-paced world of work. We offer Automation Testing, Salesforce Services, SAP Services, Business Intelligence and Analytics, and Talent Solutions.

WHY WORK WITH US

• Competitive Compensation: Above market-related pay with a three-tiered salary structure (fixed pay, variable pay, and incentives).

• Flexibility: Work on a contract basis with a clear path for contract renewal and potential opportunity for long-term growth.

• Growth Opportunities: Be a part of the strategic business team at Copious family, handling Enterprise accounts like Standard Bank and Discovery.

• Supportive Environment: Work within a dynamic and collaborative team that values your expertise and fosters professional development.

• Travel Allowance: Competitive travel reimbursements for client visits/entertainments.

ROLE

As a Customer Success Partner (Female)– based in Johannesburg, you will focus on managing relationships and driving growth for enterprise accounts like Standard Bank and Discovery. With a strong network and prior experience working with these organizations, you will leverage your expertise in recruitment and account management to deliver exceptional results based on the target.

This role is target-driven, requiring you to meet quarterly placement goals for tech talent while managing client expectations. This is a full-time contract-based position with an initial duration of 12 months with leave benefits and renewable based on performance.

RESPONSIBILITIES

• Customer Relationship Management: Serve as the primary contact for Standard Bank and Discovery , ensuring client satisfaction and growth.

• Account Mining & Growth: Identify opportunities within existing accounts to expand service offerings and drive value.

• Talent Placement & Consultant Management: Achieve quarterly placement targets, oversee consultant onboarding, and ensure their happiness and retention.

• SOW and Contract Management: Handle and secure SOWs, NDAs, MSAs, and other legal or commercial documentation, including renewals and new contracts.

• Frequent Customer Engagement: Conduct regular in-person and virtual meetings to maintain strong relationships and understand client needs.

• Escalation & Conflict Resolution: Manage customer and consultant escalations, ensuring issues are resolved promptly.

• Reward & Recognition: Lead initiatives to reward and recognize consultants, driving morale and retention.

• Sales Administration: Own data accuracy in sales records, review invoices, and track accounts receivable.

• Pay Rate & Invoice Management: Oversee pay rate renewals, invoice reviews, and address sales projections vs. actuals.

• Ad-hoc Projects: Support special projects for Copious and related companies as needed.

REQUIREMENTS

• Minimum 5+ years of experience in recruitment or account management, preferably managing enterprise accounts like Standard Bank or Discovery .

• Proven success in placing tech talent , growing accounts, and identifying potential opportunities for acquiring new logos.

• Strong network within Standard Bank or Discovery and a clear understanding of their internal hiring/onboarding processes.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to travel regularly for client visits.

• Results-oriented with a track record of meeting or exceeding performance targets.

QUALIFICATIONS & CERTIFICATIONS

• Bachelor’s degree in Business, Marketing, or a related field or an equivalent qualification.

GOOD TO HAVE

• Recruiting Background: A strong understanding of recruitment processes and industry demands.

• Tech-Savvy: Ability to navigate CRM, ATS, and other sales and recruitment tools with ease.

• Experience with data-driven decision-making in sales or recruitment.

The Customer Success Manager (CSM) plays a pivotal role in nurturing and expanding our client relationships. Acting as a strategic liaison between clients and internal teams (Sales, Support, PMO), the CSM ensures high levels of client satisfaction, drives operational excellence, and identifies opportunities for growth within existing accounts. This role requires a balanced approach of strategic oversight and tactical execution, blending account management, sales enablement, onboarding, and coordination responsibilities.

Key Responsibilities

Client Relationship & Account Management

• Serve as the primary point of contact for a portfolio of clients, fostering trust, satisfaction, and long-term retention.
• Proactively address client inquiries, concerns, and feedback with clarity and empathy.
• Conduct regular check-ins, business reviews, and in-person engagements to maintain strong client relationships.
• Set and manage client expectations through consistent, transparent, and timely communication.

Operational Support & Coordination

• Coordinate project implementation activities including control room setup, welcome packs, training sessions, and onboarding processes.
• Maintain up-to-date documentation and client records in CRM and support platforms.
• Collaborate with internal teams to track, escalate, and resolve client issues promptly and effectively.
• Prepare and deliver client-facing materials, including reports, communication packs, and presentations.

Sales Enablement & Opportunity Management

• Identify and nurture upsell and cross-sell opportunities within existing accounts.
• Work closely with the Sales and Commercial teams to develop tailored proposals and contracts.
• Manage client renewals and service expansions with attention to detail and commercial understanding.

Client Engagement & Feedback

• Facilitate monthly satisfaction surveys and feedback loops to collect actionable insights.
• Share feedback with internal stakeholders to drive continuous improvement and reduce churn.
• Coordinate and lead client training sessions to ensure optimal product adoption and utilization.

Project Coordination

• Collaborate with the Project Management Office (PMO) to represent client interests in project planning and execution.
• Ensure client goals are reflected in scopes, timelines, and deliverables.
• Track progress on key deliverables without assuming full project management responsibilities.

Qualifications & Experience

• 5+ years in a client-facing role such as Customer Success Manager, Account Manager, or Sales Operations.
• Proven experience managing multiple client accounts and working cross-functionally.
• Strong commercial acumen with a history of identifying and closing upsell opportunities.
• Highly organized with the ability to manage competing priorities in a fast-paced environment.
• Exceptional communication, presentation, and interpersonal skills.
• Proficient in CRM and support tools (e.g., QuickBase or equivalent).
• Comfortable working in a dynamic, startup-like environment proactive, adaptable, and resourceful.

We are seeking a motivated and customer-focused Customer Success specialist to join our team.

You will play a key role in ensuring customers achieve their goals and derive maximum value from our company’s products or services.

This position focuses on building strong relationships with clients, addressing their needs, and guiding them toward success throughout their journey with our company. The role blends customer support, onboarding, training, and proactive engagement to foster customer satisfaction, retention, and growth.

Qualifications

• Strong communication skills, both written and verbal.
• Excellent interpersonal skills with the ability to build rapport and trust with customers.
• Ability to troubleshoot and resolve issues effectively.
• Proficient in Microsoft Office or Google Workspace.

• Passionate about helping customers succeed and dedicated to delivering exceptional service.
• Ability to adapt to changing environments and evolving customer needs.
• Comfortable with multi-tasking and managing multiple priorities simultaneously.
• Collaborative and able to work effectively with cross-functional teams (sales, product, marketing, etc.).

This role offers an exciting opportunity to make a meaningful impact on our customer base while contributing to the success and growth of the company.

The Customer Success Consultant engages with Pnet customers to drive & accelerate their value realization and to ensure business outcomes are being met through implementation and consumption of their purchased solutions. The Customer Success Consultant partners with the customer's Account Manager to drive mutual success and achieve overall customer satisfaction.

The Customer Success Consultant proactively engages with an assigned portfolio of customers by engaging them as a trusted advisor. They develop a deep understanding of customers’ recruitment and development strategy and business objectives to drive the use of the Pnet solutions. The Customer Success Consultant strives to drive high level customer value realization.

A dynamic team passionate about ensuring our products and services come to life within our customers' businesses. They are committed to showing our customers real value and return on their investment. The Customer Success team plays a pivotal role in customer retention, satisfaction, and building long term relationships. From ensuring a smooth customer onboarding to educating them on how our solution can benefit their employee value proposition, this team always goes beyond.

• Develop and implement account strategies and consumption plans that drive customer outcomes.
• Build trusted relationships with customers to support value-based consumption focused activities.
• As a Customer Success Consultant, you are expected to have a strong relationship with the Sales teams as well as other critical functions in the business to ensure mutual success with our customers.
• Monitor SLA performance and maintain a high level of customer satisfaction.
• Engage with STST as well as relevant subsidiary organisations to leverage expertise as needed.
• Leverage data & tools to track and manage targeted adoption and consumption activities.
• Act as point of escalation for customer account issues.
• Contribute to library of success plays and best practices to further grow Pnet’s ability to drive customer success.
• Engage with customers to do regular value realization assessments and advise on optimal utilization of their investment.
• Stay knowledgeable on customer’s industry, business strategy, business line strategy, and market conditions.
• Orchestrate success resources across PNet to accomplish customer's desired outcomes.
• Provide customer advocacy and act as voice of the customer providing feedback to appropriate PNet stakeholders.
• Identify and mitigate risks to current and future reoccurring revenue.
• Be the customer's strategic expert to share industry trends, best practices, competitive insights, and product roadmap.
• Coach customers to ensure they are leveraging all available resources.

• Matric / Higher Certificate
• A minimum of 3 years’ customer management experience.
• Excellent knowledge of the MS Office suite.
• Intermediate to Expert level experience on Excel.
• Knowledge of ERP/CRM Systems would be advantageous.
• SAP knowledge will be an advantage.

Pnet is an equal opportunity employer. Please note that if you have not heard from us within 2 weeks, your application has been unsuccessful.