44 Customer Relations jobs in Johannesburg

You will build and maintain strong Client relationships, schedule project delivery, manage Client feedback and satisfaction, and capture Client requirements, among other responsibilities. The successful candidate will be joining a fun and supportive team who value each others input. We encourage individuals to put forward innovative ideas on how we can work smarter and provide a better experience for our Clients. This role is one that requires a solutions-focused and proactive individual who shows initiative, you are making important day-to-day business decisions and need to be self-motivated, escalating as required. You are required to interface internally and externally. You will play a key role in ensuring our Clients receive a high-quality service through managing the often complex logistics surrounding the delivery of our services.

Our client, a respected name in the automotive retail industry , is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location: Johannesburg

Salary: R20,000 R28,000 Basic + Commission & Incentives

Our client an OEM manufacturing company specialising in fasteners and components is seeking to appoint a highly experienced and dynamic Customer Relations Executive (New Business Sales Executive) to seek new business opportunities and to grow the sales offering to both new and existing clients. The business focuses on providing specialized fasteners solutions to the engineering and manufacturing markets through meticulous customer forecasting methodologies. The incumbent would need to have proven sales track record to manage existing customers and develop new customer relationships at an executive level and close deals expeditiously.

• To grow the business division in line with the business strategy.
• To strengthen customer relationships by delivering on value proposition and business deliverables.
• To expand the customer base to new markets within the same or similar value proposition.
• To manage costs and improve profit margins where it services the business and customer value proposition.
• To work jointly with selected suppliers and customers on new business ideas / concepts and manage process tightly to a viable set of invoiceable line items.
• To co-ordinate with operations teams to exceed customer requirements.

Key Performance Areas :

• Financial Performance – Turnover and Gross Profit Margin; Active new business Pipeline.
• Customer Satisfaction – Delivery of the value proposition.
• Strategic Priorities – Achieving agreed milestones of strategic projects.

Minimum Requirements :

• Experience should cover industrial sales and manufacturing – automotive part manufacturing is highly preferential.
• Must have experience in developing and executing sales and marketing strategies with key appointed team members
• Proven experience in new market segment growth and new product marketing
• High internal achievement drive
• Appropriate tertiary qualification in mechanical engineering and or industrial fasteners would be compulsory.
• A minimum of 5 years’ experience in commercial or sales management
• Strong knowledge of the automotive part manufacturing, engineering, manufacturing sectors would be an advantage.
• Strong understanding of Microsoft excel spreadsheets would be preferable.
• Communication and networking skills.

Job Specification :

• Support the teams to forecast customer demands on a weekly, monthly, and quarterly basis and ensure forecasts meet both business and customer needs.
• Co-ordinate with team to expedite and finalise new business deliverables in terms of product sourcing, quotes and invoicing.
• Responsible for preparation and achievement of the department’s sales budgets, expense management, GP targets and inventory levels.
• Grow revenue of direct business by leading the team in identifying and acquiring new potential clients and business opportunities – defined results.
• Deliver at an agreed level of contractual new business sales within the reporting period.
• Develop dynamic business presentations and proposals for clients and internal communications.
• Develop and maintain top level contacts within client organisations, industry associations, press, government and other appropriate bodies.
• Co-ordinate team to develop sales strategies to improve company’s sales performance.
• Analyse customer activity and identify opportunity areas to grow value add and product lines by understanding customer forecasts, new product development, supplier / competitor items, etc.
• Have sufficient presence and gravitas to command respect in the internal and external environment.
• Maintain regular contact with past, existing and new clients to explore new opportunities.
• To an active understanding of customer market and production requirements to strengthen relationship with existing and new customers.

A Customer Relationship Management Specialist role involves daily client engagement to strengthen customer relationships and ensure outstanding service delivery.We are looking for a passionate, self-driven, and detail-oriented team player dedicated to customer success. The role involves nurturing existing client relationships and identifying new business opportunities by implementing strategic initiatives.

Location : Bryanston

Responsibilities :

• Serve as the main point of contact for key account stakeholders
• Build and maintain strong advisory relationships with clients, customer stakeholders, and internal teams
• Prepare and deliver accurate monthly, quarterly, and annual sales forecasts

Requirements :

To ensure the effective execution of the Insurance sales through the external Sales Contact Centre whilst creating and maintaining new partnerships aligned to the full end to end sales strategy. Focus on increasing revenue through relationship management training marketing and sales initiatives with current and potential third party partnerships in support of Business growth and strengthened relationships.

Qualifications :

Type of Qualification : First Degree

Field of Study : Business Commerce

Licenses & Certifications : FAIS Representative

Experience Required

Client Coverage

Personal and Private Banking

8-10 years

Experience in managing a contact centre environment; experience in managing external vendors / partners experience in implementing projects from an operations perspective; understands risk and controls. Exposure to driving sales and service. Understands the banks processes procedures and systems (e.g. procurement). Demonstrated track record of delivering revenue growth supplemented by experience in Client and Sales Experience.

Additional Information :

Behavioural Competencies :

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Empowering Individuals
• Interacting with People
• Making Decisions
• Resolving Conflict

Technical Competencies :

Remote Work : Employment Type :

Full-time

Key Skills

Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry

Experience : years

Vacancy : 1

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HIRING! AT JNS, A CRM DEVELOPER Microsoft Dynamics CRM Isn’t Just a Tool—It’s a Battlefield. We’re Hiring a Veteran.

(CRM Developer | Hybrid | Johannesburg | Contract)

At JNS, we don’t throw people at problems.

We hire specialists who’ve been in the trenches—and who know how to turn a CRM from “barely working” into “business advantage.”

Right now, we’re looking for a Microsoft Dynamics CRM Developer who’s fluent in configuration, dangerous with custom plugins, and allergic to clunky systems.

• Customizing Dynamics 365 to make the system work for the business—not the other way around
• Building workflows, plugins, and integrations that hold up under pressure
• Migrating data like a pro, ensuring it lands clean
• Connecting CRM to other platforms via APIs or middleware
• Troubleshooting like you’ve seen every error message twice
• Owning performance, security, and documentation so the next person doesn’t curse your name

• C#, .NET, JavaScript, SQL Server
• Deep experience with Microsoft Dynamics 365 CRM
• Solid grasp of API integrations and complex workflows
• 3+ years in CRM development (not just admin work)
• CRM certifications? Great. Real-world experience? Even better.

• Based in Randburg (Hybrid: min. 3 days onsite per week)
• 6-month contract , high chance of extension
• It’s for someone who’s ready to build—not babysit systems

If you’ve ever looked at someone’s CRM setup and thought,

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Drop you Cv here, if the application box is full:

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BDM @ JNS

We don’t hire for headcount. We hire to win.

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• Seniority level Mid-Senior level

• Employment type Contract

• Job function Engineering and Information Technology
• Industries IT Services and IT Consulting

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Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

• Responsible for setting sales strategies related to customer accounts aligned with geography strategy and achieving sales goals that drive market share, volume, and revenue growth.
• Leads and manages existing customer relationships, identifying opportunities and customer needs.
• Partners with customers to deliver customized solutions and comprehensive consulting support.
• Responsible for pipeline management at the account level.

• Delivers against sales and net revenue targets.
• Designs strategies, messaging, and proposals for customers.
• Analyzes the customer’s business through profitability modeling, financial forecasting, and competitive analysis.
• Develops and implements sales plans including business development, marketing, and product management.
• Partners with the customer to establish, execute, and report progress against annual business plans.
• Leads projects and cross-functional initiatives.
• Negotiates and executes on the customer agreement process.
• Identifies and recommends products to enhance customers’ profitability.

• In-depth experience executing and managing sales strategies for complex or large accounts.
• Demonstrated expertise and success leveraging Mastercard's core products, rules, and services in customer accounts.
• Has taken a lead role in customer negotiations.

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected information security violations or breaches;
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.

Business Segment: Personal & Private Banking

To act as point of contact for customer first-call resolutions, across all personal products, and negotiate payment arrangements in such a manner as to retain, educate and rehabilitate customers.

Type of Qualification: Higher Certificate or Diploma

Credit Risk – PPB
Risk & Corporate Affairs
3-4 years
Inbound and Outbound contact centre experience – early, late and legal collections

• Adopting Practical Approaches
• Articulating Information
• Conveying Self-Confidence
• Exploring Possibilities
• Following Procedures
• Interpreting Data
• Making Decisions
• Producing Output
• Showing Composure
• Taking Action