88 Customer Relations jobs in Johannesburg

Our Wealth practice is seeking a Customer Relations Manager (CRM) to join our professional team. The CRM will be responsible for managing and servicing our existing client base, ensuring that they receive outstanding support across accounting, tax, and advisory matters, while also assisting with financial planning and investment-related services.

This role is ideal for a candidate with strong relationship management skills who is either qualified or working towards their CFP® / CFA® designation and is eager to build long-term client relationships within a professional practice environment.

Key Responsibilities

• Serve as the primary relationship manager for an allocated portfolio of clients.

• Coordinate between clients and the firm’s accounting, tax, and advisory teams to ensure timely service delivery.

• Provide support with client onboarding, compliance documentation, and reporting.

• Engage with clients on financial planning, wealth, and investment matters under the guidance of senior professionals.

• Maintain accurate records of client interactions and ensure regulatory compliance.

• Assist with client reviews, preparation of reports, and follow-ups after meetings.

• Identify opportunities to add value and strengthen client relationships.

Minimum Requirements

• NQF Level 6 or 7 qualification in Accounting, Finance, or related field.

• Currently studying towards or holding a CFP® (Certified Financial Planner) or CFA® (Chartered Financial Analyst) designation.

• Strong communication and relationship management skills.

• Excellent organizational skills with attention to compliance and deadlines.

• Ability to manage multiple clients in a structured, professional manner.

Desired Attributes

• Professional, ethical, and client-focused mindset.

• Solid understanding of accounting/tax processes with exposure to financial planning concepts.

• Analytical and problem-solving abilities.

• Proactive, adaptable, and detail oriented.

Working Hours

Monday - Friday, 08:00 – 17:00

Remuneration

Based on qualifications and experience when applying please advise your salary expectations.

Important:

If you do not hear from us within 14 days, please consider your application for this role unsuccessful. By submitting your application for this position, you consent to the retention of your personal information in our database for future employment opportunities. You also grant permission for your details to be reviewed by third parties solely for recruitment and employment purposes. Additionally, you confirm that all information provided is accurate and truthful.  

Our client, a respected name in the automotive retail industry , is seeking an experienced and dynamic Customer Relations Manager (CRM) to lead the after-sales and service team at their dealership in Johannesburg.

This is an excellent opportunity for a high-performing individual with leadership experience in the automotive sector who is driven by customer satisfaction, team management, and business growth.

Location: Johannesburg

Salary: R20,000 R28,000 Basic + Commission & Incentives

Overview

Position summary information provided in the listing is included above. This section outlines core responsibilities and expectations for the role within the company.

Purpose of the work:

• Manage the entire customer relationship with Sorbet Brands through direct, digital and instore platforms.
• Grow the profit and turnover of all Sorbet brands through the utilisation of understanding consumer behaviour and spend and developing strategies and campaigns.
• Manage and utilize all consumer channels to drive turnover, profit, brand awareness and brand love.
• Grow store growth through increased foot traffic through current guests and new feet.
• Assist with management of all online, direct, social and digital platforms.
• Optimizing, measurement & reporting of Sorbet Group direct, digital and instore platforms (loyalty, websites, social media, SMS, email, WhatsApp, digital screens, app, google and any other customer relationship direct or digital customer channels).
• Manage all direct or digital customer channels spend, campaigns and performance.
• Manage and grow the loyalty programme, app usage and e-commerce revenue.

Position reports to: MARKETING HEAD

Minimum Requirements

Key Tasks and Responsibilities

• Manage the strategy and implementation of the website
• Convert website into a beauty and lifestyle format that drives educations , empowerments, insight, digitization (online sales and bookings), brand info and campaigns
• Content Creation
• Supplier Product Management
• Integrate with brand managers / agencies to get the most optimal and highest form of ROI
• Manage and get the highest ROI for all store GMB
• Develop toolkits for FP social media management to grow foot traffic into store
• Manage Yext platforms which include GMB, Store pages and Facebook
• Develop and execute group campaigns briefed in by the business
• Execute CRM digital campaigns briefed in my CRM
• Develop a CRM segmentation per brand
• Develop the consumer journey through analytics
• Grow basket size through CRM base
• Work with agency & brand manager on digital reports
• Build,Liaise and develop strong relationships with strategic digital partners (Facebook, Google, Twitter, etc.) to maximize our opportunity and excel in the use of their respective platforms.

• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns

• Working knowledge of ad serving tools
• Manage and utilize the loyalty program to grow the business
• Manage the direct channels for the business and stores e.g. SMS and emails
• Daily engagement (postings, responses, paid advertising & updating)
• Manage the social media company in terms of budget and workflow
• Manage social Media Complaints
• Manage all social media and digital briefs and campaigns to agency
• Develop the social media digital strategy with managers
• Manage the performance and analytics
• Grow the social media according to targets and KPI
• Lead all back end technical areas with digital agency
• Project manage all projects and campaigns that require a social media output

• Ability to work independently, delivering on strategic direction without direct supervision
• Ability to influence others in indirect relationships
• Ability to motivate multiple stakeholders to a common goal
• Coaching peers
• Manage team in ambiguous environments
• Act with the highest integrity and lead with courage and humility
• Team player
• Results oriented
• Operate with high level of urgency and ownership
• Embrace change and motivate others to think and act differently
• Creative and Innovative
• Proven written and verbal communication skills
• Technologically advanced
• Be trendy and in the know
• Able to work in a team
• Good management skills
• Strong attention to detail

• Bachelor’s degree in business or a related field
• 3 - 5 years working experience in marketing & digital
• Demonstrated experience in brand building principles and omni-channel media strategy
• Excellent organization skills and ability to meet tight deadlines
• Experience with budget forecasting and tracking
• Marketing Background and Proven working experience in marketing
• Tech, Digital and CRM experience

Overview

We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our client’s dynamic team. This role is ideal for a candidate with strong communication skills and experience in customer engagement, account growth, and product support within the ICT and Office Automation industries.

The successful candidate will be responsible for nurturing client relationships after the initial sale, ensuring customer satisfaction, identifying upselling opportunities, and providing product training where required with a big focus on Microsoft 365 products. This role requires a balance of service excellence and commercial awareness, with the aim of driving long-term value within existing accounts.

• Client Relationship Management
  Build and maintain strong, trust-based relationships with clients after products and solutions have been sold. Conduct regular client visits to provide support, review satisfaction levels, and ensure continued service excellence. Act as the main point of contact for all customer queries, resolving concerns promptly and professionally.
• Upselling and Account Growth
  Identify opportunities for upselling and cross-selling within existing accounts by understanding client needs and usage. Present additional solutions and services that add value to the client’s business. Work with the sales team to align upselling opportunities with overall business growth strategies.
• Customer Support and Training
  Provide training and demonstrations to clients on products and solutions purchased. Ensure clients fully understand the functionality, benefits, and best practices of the products in use. Monitor client usage and feedback to recommend improvements or upgrades.
• Administration and Reporting
  Maintain accurate records of client interactions, visits, and service requirements in the CRM system. Prepare reports on client satisfaction, account activity, and upselling opportunities. Ensure service-level agreements (SLAs) are monitored and upheld.

• Experience
  Minimum 2 years’ experience in customer service, account management, or internal sales (preferably within ICT, telecoms, or office automation). Proven track record of maintaining strong client relationships and identifying upselling opportunities. Experience in delivering product training or demonstrations advantageous. Proficiency in CRM systems and strong knowledge of Microsoft 365.

• Skills and Competencies
  Excellent communication, presentation, and relationship-building skills. Customer-centric mindset with the ability to balance service with commercial goals. Strong problem-solving abilities and a proactive approach to client engagement. Organized and detail-oriented, with the ability to manage multiple client accounts.

• Personal Attributes
  Professional, approachable, and service-driven. Self-motivated, with the ability to work independently and as part of a team. Goal-oriented with a passion for ensuring client satisfaction and account growth.

Our client an OEM manufacturing company specialising in fasteners and components is seeking to appoint a highly experienced and dynamic Customer Relations Executive (New Business Sales Executive) to seek new business opportunities and to grow the sales offering to both new and existing clients. The business focuses on providing specialized fasteners solutions to the engineering and manufacturing markets through meticulous customer forecasting methodologies. The incumbent would need to have proven sales track record to manage existing customers and develop new customer relationships at an executive level and close deals expeditiously.

• To grow the business division in line with the business strategy.
• To strengthen customer relationships by delivering on value proposition and business deliverables.
• To expand the customer base to new markets within the same or similar value proposition.
• To manage costs and improve profit margins where it services the business and customer value proposition.
• To work jointly with selected suppliers and customers on new business ideas / concepts and manage process tightly to a viable set of invoiceable line items.
• To co-ordinate with operations teams to exceed customer requirements.

Key Performance Areas :

• Financial Performance – Turnover and Gross Profit Margin; Active new business Pipeline.
• Customer Satisfaction – Delivery of the value proposition.
• Strategic Priorities – Achieving agreed milestones of strategic projects.

Minimum Requirements :

• Experience should cover industrial sales and manufacturing – automotive part manufacturing is highly preferential.
• Must have experience in developing and executing sales and marketing strategies with key appointed team members
• Proven experience in new market segment growth and new product marketing
• High internal achievement drive
• Appropriate tertiary qualification in mechanical engineering and or industrial fasteners would be compulsory.
• A minimum of 5 years’ experience in commercial or sales management
• Strong knowledge of the automotive part manufacturing, engineering, manufacturing sectors would be an advantage.
• Strong understanding of Microsoft excel spreadsheets would be preferable.
• Communication and networking skills.

Job Specification :

• Support the teams to forecast customer demands on a weekly, monthly, and quarterly basis and ensure forecasts meet both business and customer needs.
• Co-ordinate with team to expedite and finalise new business deliverables in terms of product sourcing, quotes and invoicing.
• Responsible for preparation and achievement of the department’s sales budgets, expense management, GP targets and inventory levels.
• Grow revenue of direct business by leading the team in identifying and acquiring new potential clients and business opportunities – defined results.
• Deliver at an agreed level of contractual new business sales within the reporting period.
• Develop dynamic business presentations and proposals for clients and internal communications.
• Develop and maintain top level contacts within client organisations, industry associations, press, government and other appropriate bodies.
• Co-ordinate team to develop sales strategies to improve company’s sales performance.
• Analyse customer activity and identify opportunity areas to grow value add and product lines by understanding customer forecasts, new product development, supplier / competitor items, etc.
• Have sufficient presence and gravitas to command respect in the internal and external environment.
• Maintain regular contact with past, existing and new clients to explore new opportunities.
• To an active understanding of customer market and production requirements to strengthen relationship with existing and new customers.

Company : Marsh

Responsible for maintaining and expanding a mid-sized book of business containing larger or nuanced accounts across various industries or specialties and may contribute to the sales work for complex high-priority accounts owned by senior colleagues. Develops the sales strategy for managed accounts leveraging an in-depth understanding of client needs market trends and internal product or service offerings. Manages research efforts and analyses on relevant markets and industries to identify potential relationship needs target new buyer hubs and ultimately target areas to expand the book of business for the team and / or personal book of business. Completes analyses consolidating project and / or market data with understood account needs and expectations to fulfill competitive and well-thought proposal work for personal or superior colleagues existing or potential accounts and cross-functional opportunities to institutionalize accounts.

• Develops the sales strategy for managed accounts leveraging an in-depth understanding of client needs, market trends, and internal product or service offerings.
• Manages research efforts and analyses on markets and industries to identify potential relationship needs, target new buyer hubs, and expand the book of business for the team and/or personal book of business.
• Completes analyses consolidating project and/or market data with understood account needs and expectations to fulfill competitive and well-thought proposal work for existing or potential accounts and cross-functional opportunities.
• Develops project plans leveraging knowledge of team and personal technical and professional capabilities, strategizing feasible timelines and work expectations to deliver products and solutions to accounts.
• Conducts robust analyses to create feasible and effective custom product solutions for new or existing personal accounts or complex team accounts, ensuring overall pricing and policy compliance.
• Addresses escalated issues in a timely and effective manner, maintains positive relationships, and delivers on timelines and outcomes.
• Actively engages and nourishes relationships and professional networks within client organizations.
• Attends and participates in industry events and conferences to build a strong professional network, maintain proximity to the relevant market, and represent the Company.

Required Experience :

Unclear Seniority

Key Skills

General Insurance, Corporate Sales, Cost Estimation, Benefits & Compensation, Heavy Equipment, AC Maintenance

Employment Type : Full-Time

Experience : years

Vacancy : 1

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

• Responsible for setting sales strategies related to customer accounts aligned with geography strategy and achieving sales goals that drive market share, volume, and revenue growth.
• Leads and manages existing customer relationships, identifying opportunities and customer needs.
• Partners with customers to deliver customized solutions and comprehensive consulting support.
• Responsible for pipeline management at the account level.

• Delivers against sales and net revenue targets.
• Designs strategies, messaging, and proposals for customers.
• Analyzes the customer’s business through profitability modeling, financial forecasting, and competitive analysis.
• Develops and implements sales plans including business development, marketing, and product management.
• Partners with the customer to establish, execute, and report progress against annual business plans.
• Leads projects and cross-functional initiatives.
• Negotiates and executes on the customer agreement process.
• Identifies and recommends products to enhance customers’ profitability.

• In-depth experience executing and managing sales strategies for complex or large accounts.
• Demonstrated expertise and success leveraging Mastercard's core products, rules, and services in customer accounts.
• Has taken a lead role in customer negotiations.

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Therefore, every person working for or on behalf of Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of accessed information;
• Report any suspected information security violations or breaches;
• Complete all periodic mandatory security training in accordance with Mastercard’s guidelines.

Overview

Sales & Account Management role at Novonesis. The position can be based in Johannesburg (South Africa), Nairobi (Kenya), or Cairo (Egypt).

• Primary responsibility to manage direct accounts and distributors and accomplish sales and profit targets in the assigned region for Novonesis Oils & Fats.
• Provide monthly sales/commercial updates and overall health of the business.
• Develop and track and execute customer account plans to ensure aligned strategy with account team.
• Coordinate and communicate all account activities and plans between customer, technical support and other internal teams to ensure customer requirements are met.
• Have fair technical understanding of Oils and Fats plant operations to conduct customer needs dialogue and translate them into opportunities.
• Identify new partners/distributors and unlock opportunities through market gap analysis and portfolio mapping.
• Collaborate with regional and global marketing to grow the Oils & Fats business via market share gain, penetration and innovations.
• Drive sales via the One CRM system to track and maintain the opportunity pipeline.
• Negotiate contracts with customers and channel partners to ensure alignment with targets and pricing guidance.
• Guide market opportunities while collaborating with regulatory to ensure smooth logistic operations of new products.
• Work with the demand planner to ensure updated customer forecasts and demand plans.
• Represent Novonesis at industry forums and in trade shows and conferences when needed.

• Degree in Biotechnology, Chemical Engineering or a related field; advanced degree preferred.
• Minimum 5 years of commercial experience in Oils & Fats or related industries is advantageous.
• Enzyme knowledge would be an advantage.
• Willingness to travel extensively within the Africa region.

• Effective communicator with excellent interpersonal abilities
• Self-motivated and capable of working independently
• Project management and cross-cultural collaboration
• Customer-focused with a solution-oriented mindset
• Strong problem-solving and analytical skills

We are committed to an inclusive recruitment process and equality of opportunity for all applicants. You are encouraged to reference why you are applying in your resume/CV instead of attaching a separate cover letter. Please refrain from adding a photo in your resume/CV to ensure a fair recruitment process.

Novonesis is dedicated to fostering a diverse community and makes employment decisions based on business needs, without regard to identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Learn more about Novonesis, our purpose, and career opportunities at novonesis.com.