487 Customer Relations jobs in South Africa

Job title: City Manager

Job Location: Gauteng, Johannesburg

Deadline: April 14

Minimum Requirements:

1. A Bachelor's Degree in Public Management, Political Science, Social Sciences, Law or equivalent qualification
2. Comply with the MFMA unit standards as prescribed by Regulation of 15 June as published in Government Gazette of 15 June
3. A Master's Degree in management sciences will be an added advantage
4. 10 years relevant extensive experience at a Senior Management Level
5. Proven experience in successful institutional transformation within public or private sector
6. Advanced knowledge and understanding of relevant policy and legislation
7. Advanced understanding of institutional governance systems and performance management
8. Advanced understanding of council operations and delegation of powers
9. Good governance
10. Audit and risk management establishment and functionality
11. Budget and finance management
12. Ability in making high risk decisions of a long term and strategic nature
13. The applicant shall undergo a competency assessment in terms of Annexure A (competency framework for Senior Manager) of Notice 21 published in Government Gazette 17 January
14. Applicant shall undergo security vetting
15. Good command of the English language
16. Computer literate
17. Experience and exposure in Public Administration and service delivery environment is an advantage
18. Decision making, Facilitation, Strategic Planning and Project Management
19. Strategic Capability and Leadership, Programme and Project Management, Research, Report writing, Presentation, Analytical, Motivational
20. Good verbal communication (including presentation and public speaking) skills
21. Good written communication (Report writing, PowerPoint presentation, etc.)

Primary Function:

As the Administrative Head and Accounting Officer – To lead, direct and supervise service delivery programmes by delegating responsibility and authority to functional senior managers with the necessary intellectual capacity, competencies and experience to help deepen democracy and accountability in order to improve the capacity of the City to perform her functions and improve service delivery to communities. To strategically lead and manage the administration of the City of Johannesburg (CoJ) to ensure that the CoJ becomes the leading African City.

The City Manager reports to the Executive Mayor of the CoJ and will manage a team of senior managers with diverse portfolios.

The incumbent will be responsible and accountable for the following: Key Performance Areas

1. Lead the Municipality's Administration in such a manner that a culture of performance and service delivery excellence is pursued and sustained.
2. Direct, coordinate and implement the Municipality's Integrated Development Plan, including development of policies and procedures to facilitate effective community participation.
3. Provide sound advisory and strategic support to the Executive Mayor, Mayoral Committee and Political Structures of Council.
4. Manage the Administration of the Municipality to fulfil the objectives of the CoJ 5 Years Strategic Plan.
5. Facilitate and foster sound stakeholder relationships with all key stakeholders such as the community, the administration, the political arm, the business community, tertiary, academic and research institutions as well as the diplomatic core.
6. Ensure that financial practices of the CoJ embrace the principles of developmental finance, thereby advancing effective delivery of the City's Development Strategy.
7. Ensure adherence to all legislation governing local government.
8. Accountable for fiscal responsibility and governance.
9. Provision of development and town planning services, technical services, community services, financial management services and corporate support services.
10. Provide organizing of staffing in line with the Municipal Systems Act.
11. Ensure effective control of Financial and Human Resources.
12. Manage specific administrative and reporting requirements associated with the Office as delegated to the Executive Director: Private Office of the City Manager.

Our client operating in the Wholesale and Retail Industry, is currently looking to employ an experienced Customer Relations Officer to be based in Johannesburg South.

Requirements:

• Good command of English language.

Responsibilities, but not limited to:

• To drive through regular telephonic contact, sales and required service levels of specific key accounts.
• To ensure turnover achievement by soliciting sales.
• To process orders and placement thereof with the relevant suppliers.

2. Member Management:

• To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
• To ensure the timely dissemination of critical information.
• To ensure the service and different value-added services offered delivered in an excellent manner.
• To manage and negotiate the deal request process.
• To complete the required administration and controls efficiently and accurately.
• Process all orders on the system to company standard.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

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Duties:

• Logging calls (Service/ Toner/ Etc)
• Assisting clients with queries
• General Office Duties (Scanning, Filing, Claims, Data Capturing etc.)
• Custrack (CRM System) Management- Data Capturing
• Loading Opp MIF Info (Opposition Machines in Field)
• Calling existing customer base- Courtesy calls
• Generating New & Add On business- Identifying opportunities within the current base & prospect base
• Managing Opportunities
• Generate leads from client referrals
• Customer retention
• Assisting/ supporting sales staff

Requirements:

• At least 3-5 years in an administrator & client relations position
• English & Afrikaans speaking
• Own reliable transport
• Computer literate (Outlook, word, excel)
• Must be able to work under pressure
• Experience in sales will be beneficial
• Position is office based

Please consider your application unsuccessful if you have not received a response within three weeks of applying. 

Our client operating in the Wholesale and Retail Industry, is currently looking to employ an experienced Customer Relations Officer to be based in Johannesburg South.

Requirements:

• Good command of English language.

Responsibilities, but not limited to:

• To drive through regular telephonic contact, sales and required service levels of specific key accounts.
• To ensure turnover achievement by soliciting sales.
• To process orders and placement thereof with the relevant suppliers.

2. Member Management:

• To ensure all requests, queries, and other opportunities from members, suppliers and other internal divisions are dealt with efficiently.
• To ensure the timely dissemination of critical information.
• To ensure the service and different value-added services offered delivered in an excellent manner.
• To manage and negotiate the deal request process.
• To complete the required administration and controls efficiently and accurately.
• Process all orders on the system to company standard.

Please consider your application unsuccessful should you not receive a response within two weeks of applying.

I've applied, now what? Do you have any job openings? What should I wear to my Headhunters Interview? How long should I wait before I get contacted?

For the answers to these questions and many more, check out our FAQs

Don't miss out on new job opportunities! Get notified and stay ahead in your career journey.

Getting that dream job starts with making sure you have a professional CV.

Copyright Headhunters. All Rights Reserved. Website design Port Elizabeth by Perfect Circle

Main Duties And Responsibilities:

• Relationship Manager's role is typically responsible for customer relationships after the sale or service process is complete, and they continue to work with customers to keep them up to              date on products and services to maintain that relationship.

• Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features,                    particularly those related to safety.

• Building long-term relationships with customers and establishing brand loyalty.

• Attend to clients complaints and resolve issues promptly.

Requirements :

• Dealership support, 
• Technical questions, 
• After Sales customer service
• Recalls 
• Cost management 
• Customer / Partner / Supplier relations
• Manage a small staff compliment
• Reports into Director Level
• Must be able to communicate well (in all forms)
• Excellent computer skills (software) and be able to compile reports at executive level

SaaS Account Manager

Location: Remote

Hours: 3pm-11pm/4pm-12am SAST Monday - Friday

About the Role:
We're looking for a proactive and relationship-driven SaaS Account Manager to join our team. In this role, you'll be responsible for managing and growing relationships with our business clients, ensuring they receive maximum value from our platform, and helping drive customer retention and expansion.

Responsibilities:

• Serve as the primary point of contact

• Build strong, trusted relationships and ensure client satisfaction

• Drive adoption and usage of our SaaS product through regular check-ins and strategic guidance

• Identify upsell and cross-sell opportunities to grow accounts

• Collaborate with product, support, and sales teams to resolve client issues and improve the customer experience

• Monitor account health and usage data to proactively address risks and opportunities

• Manage renewals and reduce churn

Requirements:

• 2+ years of experience in account management, customer success

• Strong communication and relationship-building skills

• Ability to understand and explain technical concepts in a simple way

• Highly organized and able to manage multiple clients and priorities

• Experience with CRM tools (e.g., HubSpot, Salesforce) is a plus

Job title : Customer Relations Officer - Johannesburg

Job Location : Gauteng, Johannesburg Deadline : July 16, 2025 Quick Recommended Links

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PRIMARY PURPOSE OF THIS JOB :

• The Customer Relations Officer is the first line of support for students and prospective students, providing high-quality, solutions-driven service in alignment with our commitment to gold-standard student experiences. This role ensures that queries are resolved efficiently and professionally, supports the roll-out of national student service initiatives, and works cross-functionally with campus heads and internal teams to maintain a consistently exceptional service experience across all campuses.

KEY RESULT AREAS

Student Query Resolution

• Respond to student and prospective student queries via the Assist platform, email, and phone in a timeous and customer-centric manner.
• Troubleshoot student concerns and facilitate resolution in collaboration with relevant departments (Finance, Academic, Admissions, Campus Teams, etc.).
• Ensure that all service interactions are tracked, escalated, and resolved according to internal SLA timelines.
• Develop and maintain response templates, FAQs, and support resources for high-frequency queries.

Student Experience & Service Excellence

• Maintain a high standard of professionalism, warmth, and empathy in all student communications.
• Escalate complex cases while continuing to act as a consistent support touchpoint for the student.
• Assist in the creation and maintenance of a customer service playbook and tone-of-voice guidelines.

Cross-Functional Support & Issue Tracking

• Coordinate with Campus Heads, Lecturers, CEAs and CCCs to support student issues requiring onsite follow-up.
• Identify recurring student concerns, feedback, or process gaps and provide insight to the Student Services Manager for continuous improvement.
• Support issue resolution through follow-ups and holistic case management approaches for unresolved or multi-departmental queries.

Reporting, Feedback & Analysis

• Compile weekly and monthly service reports detailing query volumes, types, response rates, and unresolved cases.
• Conduct root cause analysis of repeated concerns and share insights with leadership and relevant departments.
• Track and report on student satisfaction indicators or sentiment analysis trends from service interactions.

Operational Implementation of Student Service Initiatives

• Support the national implementation and consistency of student service initiatives across all campuses.
• Participate in the planning and logistics of projects such as Student Orientation, Passport implementation, or retention campaigns.
• Collaborate with marketing and operational teams to align communications and roll-outs.

Training and Knowledge Sharing

• Assist in onboarding campus-based teams on Assist platform usage, tone of voice, and student service best practices.
• Deliver refresher training or contribute to learning materials to ensure consistency in service delivery.
• Help maintain a knowledge hub of guides, policy interpretations, and system walkthroughs.
• Monitor official inboxes and social media platforms for inbound queries, and respond or escalate accordingly.
• Uphold brand tone and service standard across all digital platforms and ensure timely engagement.

Retention & Student Relationship Support

• Identify at-risk students based on service interactions and flag them for follow-up with the academic or pastoral support teams.
• Support the implementation of retention and re-engagement strategies / campaigns by ensuring positive service touchpoints.
• Participate in student satisfaction surveys and post-service feedback collection initiatives.

QUALIFICATION & EXPERIENCE REQUIREMENTS :

• Matric (compulsory)
• Higher Certificate (NQF05) in Hospitality, or similar (Diploma or Degree in advantageous)
• Minimum 2 years of customer service or student support experience
• Experience working with CRM, ticketing systems, or educational support platforms is an advantage

SKILLS REQUIREMENT :

• Calm, empathetic, and solutions-oriented approach
• High attention to detail and administrative accuracy
• Tech-savvy with comfort in using service platforms (e.g., CRM, ticketing, internal systems)
• Proactive problem-solver with strong interpersonal skills
• Ability to collaborate across teams and manage cross-functional service delivery
• Analytical mindset with ability to identify patterns and trends from queries
• Passionate about service and student success

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients. The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.

1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.

1. Bachelor’s degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Market related salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you.