15 Customer Experience Director jobs in Johannesburg

• Meet and greet the clients and ensure that all customers are treated professionally
• Make sure hostess greets customers and calls CSE to assist with customer delivery process
• In the instance that you are not available to attend to the client upon arrival, notify the Salesperson to be ready to welcome their client
• Ensure the customer has been food and drinks and make the client comfortable via the hostess
• Manage Trade-ins of vehicles ensure the VIN number to correspond with settlement letter and trade and retail to be confirmed is correct.
• Facilitate the car evaluation process for Trade-ins at the workshop
• Ensure that the team have all the docs to captured on relevant platforms
• Complete client information checklist to check that all documentation is correct and that the correct car is being delivered. Hand a copy of the checklist to the F&I to ensure the contract is correct, for example engine, VIN numbers etc
• Open file and accurately complete FICA administration and insurance administration for handover to F&I as per client checklist
• Confirm the documentation needed and send the driver with the client to get 3-month bank statements as well as copy of ID part of bank process if client has INTERNET banking, then use the bank app for the bank statements/certify of ID can be done by F and I.

CUSTOMER EXPERIENCE EXECUTIVE R18000 - R2000 / Johannesburg North
Matric with at least 2 years of experience in a customer interfacing role.
MS Word: Word, Excel, PowerPoint, prior Industry related platform experience will be advantageous. Delivery logistics - monitor the delivery board, monitor customer care, Inspect vehicles that are planned to be delivered, Arrange the drivers for pickups from customer destination to dealer, prepare the cars for delivery/collection and ensure car ready for delivery. Customer Handover, Aftersales, Showroom and facilities coordination as well as evaluations.

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department.

Purpose

• The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs.
• They will have the responsibility for customer and governance aspects, as well as integrated planning across the entire enterprise.
• Their role involves supervising and enhancing the overall customer experience during interactions with the bank, with a focus on ensuring customer satisfaction, loyalty, and positive experiences throughout their journey.
• Additionally, they will ensure that the Company brand is consistently and uniformly experienced across all customer touchpoints.

Duties

• Provide advisory role to missions.
• Customer Experience advocate- Provide training and guidance to the marketing community.

Requirements

• Must have a Matric
• Must have Marketing Relevant Advanced Diploma / Degree.
• Must have Customer Experience relavant Certification.
• Must have 3-5 years management experience.
• Must have 7-10 years' experience in the Customer Experience Role

Skills

• Customer Focus
• Communication

Customer Experience Manager • Johannesburg, ZA

We are looking for talented sales staff to join our dynamic team selling into the UK market.

Tasks will include:

• Manage, Retain and Grow revenue in line with SCG’s growth targets against an assigned set of accounts.
• Build and execute a contact strategy and plan for each partner based upon their requirements.
• Build strong relationships with decision makers across the accounts.
• Act as a single point of contact for queries or issues and liaise with the relevant internal department to bring them to a swift conclusion.
• Proactively identify new upsale opportunities across the account base and work with the relevant department(s) to win the business.
• Develop the skills and knowledge required to sell SCG’s full suite of products and services in accordance with end user requirements.

• Excellent communication skills.
• Ability to communicate in a professional manner both written and verbal.
• Computer literacy with knowledge of Microsoft Office Word, Teams and Excel.
• Previous experience in Sales would be an advantage.

Salary is dependant on experience. Commission structure to be discussed during the interview process.

For all who are interested please email your CV to:

Who we are

We're a leading global security authority that's disrupting our own category. Our encryption is trusted by major ecommerce brands, the world's largest companies, major cloud providers, entire countries' financial systems, the Internet of Things, and even medical devices like surgically embedded pacemakers. We help companies put trust—an abstract idea—into practical use. That's digital trust for the real world.

Job Summary

We are seeking a Customer Experience Specialist fluent in Greek to join our team. As a Customer Experience Specialist (Greek Speaker), you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test data to determine whether systems or processes meet validation criteria.

What you will do

• Review incoming application forms, validate, and submit to DigiCert's technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls, and email
• Research customer organizations and verify contact details online
• Identify, document, and alert managers of customer-call trends
• Execute DigiCert's validation process according to internal documentation
• Analyze validation test data to determine if systems or processes meet validation criteria or identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to discuss with management
• Determine validation objectives and standards with internal managers
• Create, update, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you have

• Professional working proficiency in Greek & English (essential)
• At least 1 year of experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track record in evaluating and mitigating risk
• Attention to detail, self-motivation, curiosity, and ability to work independently
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office and other software applications

Benefits

• Provident Fund
• Medical Aid Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

Additional Information

Employment Type: Full Time

Experience: 1+ years

Vacancy: 1

Status: Open

We are looking for talented sales staff to join our dynamic team selling into the UK market.

Tasks will include:

• Manage, Retain and Grow revenue in line with SCG’s growth targets against an assigned set of accounts.
• Build and execute a contact strategy and plan for each partner based upon their requirements.
• Build strong relationships with decision makers across the accounts.
• Act as a single point of contact for queries or issues and liaise with the relevant internal department to bring them to a swift conclusion.
• Proactively identify new upsale opportunities across the account base and work with the relevant department(s) to win the business.
• Develop the skills and knowledge required to sell SCG’s full suite of products and services in accordance with end user requirements.

• Excellent communication skills.
• Ability to communicate in a professional manner both written and verbal.
• Computer literacy with knowledge of Microsoft Office Word, Teams and Excel.
• Previous experience in Sales would be an advantage.

Salary is dependant on experience. Commission structure to be discussed during the interview process.

For all who are interested please email your CV to:

Customer Experience Manager- Sub-Sahara Africa

Location : East Rand, Gauteng

Industry : Industrial Manufacturing

About the Role

The role requires the implementation of a delivery network, operational targets, activities, performance, delivery and execution of meeting the customer expectations that is aligned to the corporate business strategy of the Sub-Sahara Africa sector. Leading, actively coaching the customer service managers and customer service representatives with effective and efficient support that contributes to the achievement of the business objectives and growth. Proactively support the sales team in driving sales targets, take part in leads and opportunity generation for sales and sales campaigns. Implementing effective business processes, guidelines, and strategies to increase the efficiency of customer service and business operations jointly with the leadership team and with the extended management team. Harnessing a working environment which encourages teamwork, purposeful action taking, energy and creativity.

What You’ll Be Doing

• To achieve continuous, accurate and timely product supply to customers and to ensure Sub-Sahara Africa is well positioned to enable & achieve significant sales growth.
• Accountable for developing & supporting execution of operational strategy whilst ensuring governance and looking at initiatives to significantly improve the value chain with Sub-Sahara Africa.
• To introduce tools, dashboards, and processes to ensure predictable and sustainable results across the region to maintain outstanding performance in terms of deliverables.
• Define an organised and controlled environment that will support the Sub-Sahara Africa go to market strategy with all related operational activities in Sub-Sahara Africa.
• Lead the strategy with the relevant stakeholders, develop the strategy and implement the strategy.
• Set targets to measure and manage customer service.
• Identify causes of problems, bottlenecks and non-value added activities and initiate corrective and preventative actions.
• Responsible for the overall complying and adjusting of working capacity to meet customer expectations, business requirements and targets.
• Prepare, present and submit management reporting to managing director and other key stakeholders globally.
• Ensure that the department adheres to audit requirements, compliance, quality and EHS regulatory requirements.
• Be in-charge of delivering a seamless customer experience across all stages, touchpoints in the customer journey whilst supporting and driving global initiatives to improve customer experience.
• Leverage on the existing and relevant technologies for tracking key metrics across the complete management of the customer experience within Sub-Sahara Africa.
• Establish performance metrics, quality of order book management, analysis of credit notes, building trends and implementing corrective action, service levels, correcting any deviations, on-going digital improvements and objectively measure service levels and team’s performance.
• Work closely with OEM and distribution network to ensure customer satisfaction.
• Collaboration with commercial team to implement the appropriate operational strategies to support the business whilst consistently improving the customer experience and focusing on high-quality customer interactions.
• Implement measures to capture and track customer satisfaction and establish a customer-centric culture within Sub-Sahara Africa.
• Continuously support, advise, and guide the team as needed to achieve required departmental and operational objectives.
• Continuously support and manage the cross-departmental interaction, communication and relationships to achieve of the set objectives for the business.
• System owner of Common Systems and managing Common System access reviews for Sub-Sahara Africa.
• Interact with both internal and external auditors.
• Part of the the Group Customer Service Council Community.
• Responsible for the overall managing, leading and coaching of employees and talents within the department to increase engagement and execute appropriate talent development plans.

What You’ll Need

• A formal tertiary qualification in Business Management is essential.
• Ability to manage managers and the operations team
• A minimum of 8-10 years with proven customer service management within a multi-national company.
• A minimum of 5-7 years in a generalist management role with proven leadership experience within a multi-national company.
• Extensive knowledge of ERP systems including DOH, COH, and Syspro.
• Knowledge of customer service principles and practices.
• Extensive knowledge of Bearings and Seals Product ranges.
• Ability to develop processes and systems to improve operational efficiencies.
• A systematic, logical, analytical approach to problem solving and decision making.
• Ability to present findings and recommendations to leadership team, management team, regional management team and structures within an international group matrix.
• General business unit management / staff management experience, with the ability to be flexible to manage direct reports and their subordinates when required.
• Strong customer orientation (both internally and externally) to drive business, string negotiation skills, strong performance management and strategic planning.
• Confidentiality, tact, and discretion in dealing with people.
• Excellent planning, organisational and administrative skills.
• Excellent communication and presentation skills – English.
• Leadership skills and must have the ability to motivate and team building ability.
• Sound interpersonal skills and must have the ability to interact with staff at all levels with influence, persuasion, and ability to command respect.
• Experience of working in a multi-national environment.
• Product and industry knowledge advantageous.
• Ability to analyse and interpret relatively complex data in a logical manner.

What’s In It for You

• Join a Global / Multi-National Manufacturing company
• Market related remuneration

A Few Things to Know

• High levels of concentration required where the workload will vary every day. The ability to go from one topic to another and be conversant is essential.
• Required to be self-motivated and be able to make decisions within delegated responsibility.
• Routinely concentrate for long periods of time in order to correctly analyse data / information.
• Will be expected to react to unpredictable operational requirements of an ad-hoc nature.
• Ability to multi-task and have the ability to manage stress and pressure.
• Must be able to adapt, show initiative, be a team player and have the ability to work under little or no supervision.
• Domestic and from time to time cross-border travel will be required to engage with customers.
• Occasional international travel to attend meetings and / or training.
• Will spend time at a desk working on a computer and attending meetings.
• Will be required to work extended hours including over weekends.

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Customer Experience Manager • Boksburg, ZA

We are looking for talented individuals to join our team as Inbound Call Centre Agents. Our offices are located in Woodlands, and we are looking for candidates who reside in nearby areas.

• Answering incoming calls from customers regarding inquiries, complaints, and product information.
• Providing excellent customer service by addressing customer concerns and resolving issues promptly.
• Upselling products and services to customers based on their needs.
• Following call center scripts when handling different topics.
• Maintaining a high level of professionalism and customer satisfaction.

• Reside in or near Alexandra (Woodlands offices).
• Above 25 years of age.
• Minimum of 2 years call center experience in customer services and sales.
• Excellent communication skills in English.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

• Positive and supportive work environment.
• Training provided.

Job title : Senior Specialist - Customer Experience Business Partner, Commercial Operations SA

Job Location : Gauteng, Johannesburg

Application Deadline : August 26, 2025

Job Description

• Owns customer journeys for specific business units such as S&D, CBU, EBU, Network & Coverage, Digital & Fintech.
• Ensures customer experience principles are followed by MTN's business units and that channel processes are streamlined for customers.
• Defines the customer experience vision and strategic priorities to meet or exceed customer expectations aligned with organizational goals.
• Enhances the client experience for the MTN SA brand by translating strategy into actionable goals, assessing risks, and developing new customer journeys.
• Identifies opportunities to streamline processes and implement enhancements across all customer touchpoints within channels.

Responsibilities

• Leads development of customer journeys within channels or business units in collaboration with stakeholders.
• Contributes to setting and executing business transformation strategies.
• Audits workflows, plans, and implements solutions for pain points in customer journeys.
• Develops frameworks and methodologies to improve and digitize customer journeys.
• Implements initiatives from voice of the customer sessions to enhance channel experience.
• Maps current and future processes, and manages updates and reports on customer experience.
• Defines processes for data capture and continuous platform improvement at all touchpoints.
• Identifies and maps pain points within channels, designing future journeys to address gaps.
• Stays informed on business and channel transformations to inform design decisions.
• Facilitates process improvements and contributes to ecosystem design across channels.
• Collaborates with training teams to develop customer mindset content.
• Coordinates experience testers to ensure product performance aligns with design expectations.

• Manages CX initiatives from planning through execution and tracking.
• Defines timeframes, dependencies, and manages risks and opportunities.
• Aligns projects with commercial and client strategies, coordinating with technical teams.

• Partners with internal stakeholders to improve customer understanding and experience.
• Ensures adherence to customer experience principles within business units.
• Maintains positive company branding and acts as a liaison with partners, suppliers, and customers.

• Develops personal growth plans with leadership input.
• Aligns with KPAs and KPIs, taking ownership of performance and training needs.
• Acts as a brand ambassador, fostering a positive work environment and loyalty.

Qualifications

• Bachelor's degree in Engineering, Business, Marketing, Technology, or relevant fields.
• Minimum 3 years’ experience in telecommunications.

• Customer service management expertise.
• Proficiency in analytical tools like Power BI.
• Advanced skills in MS Word, Excel, and PowerPoint.
• Experience in digital marketing, cross-functional planning, and campaign management.
• Knowledge of business process analysis and design thinking.
• Experience in business analysis, change management, and process improvement.
• Design Thinking or User Experience certification is advantageous.

Apply Before: August 26, 2025