What Customer Experience Director Jobs are in South Africa?
Showing 165 Customer Experience Director jobs in South Africa
Job Description
Looking for an internship that will provide you with an experience like no other?
Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.
What will the programme look like?
The purpose of the role is to engage telephonically with existing Sage customers. Help our customers understand the contact path and address any outstanding issues. In addition, the customer services agent will provide solutions to accountants, partners and customer on various on problems relating to the product and other administrative areas. Engagement with internal Sage functions to find solutions to problems, this way gaining a better understanding of the greater picture and workings of Sage.
Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth
Summary of the Role
- Call Customers and update internal systems
- Address any outstanding issue on the customer's account
- Get issues sorted and educate the customer on who to reach out to solve issues
- Educating on how to use the IVR & Customer Portals
- Delivering timeous communication to Customer Experience leads on any trends picked up during conversation
What will make me successful?
- A grade 12 matric certificate
- A degree or a national diploma qualification in Business Management / Marketing Management / Business Administration
- You must have basic computer skills - Microsoft office
- A Clear Criminal record
- Must have excellent telephonic etiquette
- Good understating of customers in the Accounting, Payroll & HR environment
- Must demonstrate good interpersonal skills and work with internal and external customers
- A proactive and motivated attitude with a strong desire to learn and grow.
- Excellent communication (both verbal & written)
- Ability to work both independently and collaboratively to support the Customer Service team.
Office Location
This is a hybrid role - three days per week in our Midrand office. Training during the 1st month will require you to be in office for 5 days, Monday to Friday.
What can I expect from the process?
- Apply online with CV
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you're aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
- If you match the profile, you'll be sent a video interview to record.
- If your video interview is successful, you'll be invited to an Assessment Centre
- Successful candidates will join our Intern Programme on 1st October 2026 for 12 months
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at .
Customer Operations
South Africa
Johannesburg
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Experience Intern
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Have you got a passion for Customer Experience. Are you looking for an internship with a top employer? Join Sage as a Customer Experience agent and gain practical, valuable skills from a global, FTSE 100 company and unleash your potential.
What will the programme look like?
The purpose of the role is to engage telephonically with existing Sage customers. Help our customers understand the contact path and address any outstanding issues. In addition, the customer services agent will provide solutions to accountants, partners and customer on various on problems relating to the product and other administrative areas. Engagement with internal Sage functions to find solutions to problems, this way gaining a better understanding of the greater picture and workings of Sage.
Sage is a rapidly growing technology company that values innovation, creativity, and diversity. We pride ourselves on being at the forefront of cutting-edge technology and providing our customers with exceptional service. Our success is built on our people and we believe that our employees are our greatest asset. We are looking for aspiring Customer Services Interns to join our program and help us accelerate our growth
Summary of the Role
- Call Customers and update internal systems
- Address any outstanding issue on the customer's account
- Get issues sorted and educate the customer on who to reach out to solve issues
- Educating on how to use the IVR & Customer Portals
- Delivering timeous communication to Customer Experience leads on any trends picked up during conversation
What will make me successful?
- A grade 12 matric certificate
- A degree or a national diploma qualification in Business Management / Marketing Management / Business Administration
- You must have basic computer skills - Microsoft office
- A Clear Criminal record
- Must have excellent telephonic etiquette
- Good understating of customers in the Accounting, Payroll & HR environment
- Must demonstrate good interpersonal skills and work with internal and external customers
- A proactive and motivated attitude with a strong desire to learn and grow.
- Excellent communication (both verbal & written)
- Ability to work both independently and collaboratively to support the Customer Service team.
Office Location
This is a hybrid role - three days per week in our Midrand office. Training during the 1st month will require you to be in office for 5 days, Monday to Friday.
What can I expect from the process?
- Apply online with CV
- Complete a gamified science-driven assessment via Harver, to help us accurately assess if you're aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
- If you match the profile, you'll be sent a video interview to record.
- If your video interview is successful, you'll be invited to an Assessment Centre
- Successful candidates will join our Intern Programme on 1st October 2026 for 12 months
As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.
Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at .
Customer Operations
South Africa
Johannesburg
Hybrid
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at .
Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Customer Experience Intern
**Job Description** :
**Key Responsibilities** :
**Function** :
**Country** :
**Office Location** :
**Work Place type** :
**Advert**
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
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0
Customer Experience Champion
Posted 9 days ago
Job Viewed
Job Description
About the Role Our client is seeking a dedicated Customer Experience Champion to join their innovative team, based remotely but serving clients primarily in **Cape Town**. This pivotal role focuses on elevating the customer journey by providing outstanding support, fostering loyalty, and ensuring every interaction with our client is positive and memorable. You will be at the forefront of customer engagement, acting as a trusted advisor and problem-solver. This is an ideal opportunity for an empathetic and proactive individual looking to make a significant impact in a remote-first environment. You will collaborate with various internal teams to advocate for the customer and drive continuous improvement in service delivery, all while enjoying the flexibility of working from anywhere. Our client prides itself on its customer-centric approach, and this role is crucial in upholding that standard. Key Responsibilities
- Deliver exceptional customer service across all communication channels (email, phone, chat).
- Proactively identify customer needs and provide tailored solutions and recommendations.
- Resolve customer complaints and issues efficiently and with empathy.
- Educate customers on product features and best practices to maximize their experience.
- Gather customer feedback and insights to inform product and service enhancements.
- Collaborate with sales, marketing, and product teams to ensure a unified customer approach.
- Maintain accurate and detailed records of customer interactions and transactions.
- Contribute to the development of customer support resources and knowledge base articles.
- Champion the voice of the customer within the organization.
- Onboard new customers, ensuring a smooth transition and initial positive experience.
- Demonstrated experience in customer service, customer success, or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with customer relationship management (CRM) software.
- Ability to work independently and manage workload effectively in a remote setting.
- A genuine passion for customer satisfaction and building strong relationships.
- High level of organization and attention to detail.
- Adaptability and resilience in handling diverse customer needs.
- Must be self-motivated and able to thrive in a remote work environment.
- Experience with virtual collaboration tools is a must.
- Fully remote position with flexible working hours.
- Competitive salary.
- Opportunities for career growth and skill development.
- Be part of a forward-thinking company culture that values employee well-being.
- Work with a supportive and international team.
- Contribute to a service that makes a real difference to clients.
- Home office stipend to ensure a productive remote workspace.
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1
Customer Experience Associate
Posted 9 days ago
Job Viewed
Job Description
About the Role Our client, a prominent retail organization, is seeking a proactive and customer-focused Customer Experience Associate to join their team in Richards Bay, KwaZulu-Natal . This role is designed to enhance customer interactions across various touchpoints, ensuring a seamless and positive brand experience. The Associate will work in a hybrid capacity, balancing remote flexibility with in-office collaboration. You will be instrumental in understanding customer needs, resolving inquiries, and championing customer satisfaction initiatives. This position offers a unique opportunity to contribute to a dynamic team environment that values innovation and customer-centricity. The ideal candidate is passionate about service excellence, possesses strong communication skills, and thrives in a role that directly impacts customer loyalty. You will be involved in analyzing customer feedback, identifying areas for improvement, and implementing strategies to elevate the overall customer journey. Join us to build meaningful relationships with our customers and play a key part in shaping our client's reputation for outstanding service. Key Responsibilities
- Engage with customers to understand their needs and provide tailored solutions.
- Respond to customer inquiries via phone, email, and in-person channels.
- Resolve customer complaints and issues with efficiency and empathy.
- Assist customers with product information, purchasing, and post-purchase support.
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Support the implementation of customer experience initiatives.
- Collaborate with sales and marketing teams to align customer strategies.
- Maintain accurate customer records and interaction logs.
- Contribute to training materials for customer-facing staff.
- Proactively seek opportunities to enhance customer satisfaction and loyalty.
- Previous experience in customer service, retail, or hospitality is essential.
- Excellent interpersonal and communication skills (verbal and written).
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in using customer relationship management (CRM) software.
- Ability to work effectively both independently and as part of a team.
- Comfortable working in a hybrid model (combination of remote and in-office).
- High school diploma required; tertiary qualification is an advantage.
- A genuine passion for providing exceptional customer service.
- Adaptability and a willingness to learn new processes and technologies.
- Based in or willing to commute to Richards Bay, KwaZulu-Natal .
- Competitive salary.
- Hybrid work flexibility.
- Opportunities for professional development.
- Employee discounts on company products.
- Health and wellness programs.
- Collaborative and supportive work environment.
- Contribution to a company focused on customer excellence.
- Regular performance feedback.
- Paid leave benefits.
- Potential for career growth within the organization.
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2
Job Description
About the Role Our client, a dynamic leader in the e-commerce sector, is actively recruiting for a Customer Experience Advocate to join their vibrant team in Pretoria, Gauteng, ZA . This role offers a hybrid work arrangement, blending remote flexibility with in-office collaboration. As a Customer Experience Advocate, you will be the voice of the customer, striving to provide unparalleled support and ensure a seamless journey from browsing to post-purchase. Your primary objective will be to resolve customer issues with empathy and efficiency, transforming potential frustrations into positive interactions. We are seeking individuals with exceptional communication skills, a genuine passion for helping others, and the ability to navigate challenging situations with grace. This role is crucial for maintaining our high standards of customer satisfaction and loyalty. You will work closely with various departments to advocate for customer needs and contribute to service improvements. Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Investigate and resolve customer complaints and issues with a focus on customer satisfaction.
- Process orders, returns, and exchanges efficiently and accurately.
- Provide detailed product information and guidance to customers.
- Identify customer needs and help customers use specific features.
- Gather customer feedback and share insights with the team to improve services.
- Maintain accurate customer records and interaction logs.
- Escalate complex issues to the appropriate internal teams when necessary.
- Educate customers on company policies and procedures.
- Contribute to team efforts by accomplishing related results as needed.
- Proven customer support or client-facing experience, preferably in a retail or e-commerce setting.
- Excellent communication and active listening skills.
- Strong problem-solving abilities with the capacity to think on your feet.
- Familiarity with CRM systems and helpdesk software.
- Ability to multitask, prioritize, and manage time effectively.
- A patient and empathetic demeanor when dealing with customers.
- Comfortable working in a hybrid environment, balancing remote and office-based tasks.
- Proficiency in Microsoft Office Suite.
- Located in or willing to commute to Pretoria, Gauteng, ZA for scheduled in-office days.
- A team-player attitude with a commitment to achieving collective goals.
- Competitive salary and performance incentives.
- Comprehensive health insurance package.
- Opportunities for career growth within the company.
- Paid time off and company holidays.
- Access to subsidized Canteen facilities when in the office.
- Employee discount on company products.
- Training and development programs to enhance skills.
- Modern office environment and collaborative team culture.
- Contribution to retirement fund.
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3
Job Description
About the Role
Our client, a prominent retail organization, is seeking an enthusiastic and detail-oriented Customer Experience Coordinator to join their team. This role is crucial in enhancing the overall customer journey, ensuring satisfaction and loyalty across all touchpoints. As a Customer Experience Coordinator based in **Welkom, Free State, ZA**, you will be responsible for implementing initiatives that elevate the customer experience, analyzing feedback, and collaborating with various departments to drive improvements. This position offers a dynamic work environment with a focus on customer-centric strategies and a hybrid work arrangement that blends office collaboration with remote flexibility. You will be a key advocate for the customer within the organization.
Key Responsibilities- Develop and implement strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback from various channels (surveys, reviews, social media) to identify areas for improvement.
- Collaborate with marketing, sales, and operations teams to ensure a consistent brand experience.
- Coordinate customer outreach programs and loyalty initiatives.
- Manage customer feedback databases and generate regular reports on key CX metrics.
- Assist in the training of staff on customer service best practices.
- Monitor and respond to customer inquiries and feedback across digital platforms.
- Identify pain points in the customer journey and propose solutions.
- Organize and facilitate customer focus groups and feedback sessions.
- Contribute to the development of customer journey maps and personas.
- Minimum of 2 years of experience in customer service, marketing, or a related field with a focus on customer experience.
- Strong understanding of customer journey mapping and feedback analysis.
- Excellent communication, presentation, and interpersonal skills.
- Proficiency in using CRM software and customer feedback tools.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical skills and attention to detail.
- Experience in the retail sector is advantageous.
- Ability to work effectively in a hybrid model, commuting to **Welkom, Free State, ZA** as needed.
- Creative thinking and a passion for delivering exceptional customer experiences.
- Adaptability and a willingness to learn new tools and techniques.
Our client offers a competitive salary commensurate with experience, plus potential for performance-based incentives. Comprehensive medical aid and a retirement fund are provided. Employees benefit from ongoing training and development opportunities to enhance their skills. This hybrid role offers flexibility and supports a healthy work-life balance. Opportunities for career growth within a reputable organization are available. Join a company that truly values customer satisfaction and employee development.
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4
Job Description
About the Role
Our client, a prominent telecommunications provider, is seeking a data-driven and analytical Customer Experience Analyst to join their remote team. This role is crucial for understanding customer behavior, identifying pain points, and recommending data-backed strategies to enhance the overall customer journey. As a Customer Experience Analyst, you will delve into customer data from various sources, translate insights into actionable recommendations, and work collaboratively with cross-functional teams to implement improvements. This is a remote-first position, offering the flexibility to work from anywhere while making a significant impact on customer satisfaction and loyalty. We foster a collaborative and innovative remote working culture.
Key Responsibilities- Collect, analyze, and interpret customer feedback and behavior data from multiple touchpoints (surveys, call logs, website interactions, social media).
- Develop customer journey maps to identify key moments of truth and areas for improvement.
- Identify trends, patterns, and insights in customer data to understand root causes of customer satisfaction or dissatisfaction.
- Prepare detailed reports and presentations on customer experience metrics and findings for stakeholders.
- Recommend data-driven strategies and initiatives to enhance customer satisfaction, loyalty, and retention.
- Collaborate with product, marketing, operations, and support teams to implement CX improvements.
- Monitor the effectiveness of implemented CX initiatives and provide ongoing analysis.
- Assist in the design and deployment of customer surveys and feedback mechanisms.
- Stay up-to-date with industry best practices and emerging trends in customer experience analytics.
- Champion a customer-centric approach throughout the organization.
- Bachelor's degree in Statistics, Data Science, Business Analytics, Marketing, or a related field.
- Minimum of 3 years of experience in customer experience analysis, business intelligence, data analysis, or a related role.
- Proven ability to analyze large datasets and extract meaningful insights.
- Proficiency in data analysis tools (e.g., Excel, SQL, Python, R) and visualization software (e.g., Tableau, Power BI).
- Strong understanding of customer experience principles and methodologies.
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong written and verbal communication skills, with the ability to present complex data clearly.
- Ability to work independently and manage multiple projects in a remote setting.
- Experience with survey platforms (e.g., SurveyMonkey, Qualtrics) is a plus.
- This is a **fully remote** position, not requiring presence in **Soweto, Gauteng, ZA** or any specific geographic location.
Our client offers a competitive annual salary and performance-based bonuses. Comprehensive health insurance, including medical and dental coverage, along with a retirement savings plan, is provided. Employees have access to ongoing professional development and training programs. This fully remote role offers significant flexibility and promotes an excellent work-life balance. Opportunities for career growth within a leading telecommunications company are abundant. Join a data-driven team focused on innovation and customer advocacy.
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5
Job Description
About the Role Our client, a customer-centric retail organization, is seeking a visionary Customer Experience Lead to spearhead initiatives that enhance customer satisfaction and loyalty across all touchpoints. This fully remote role offers the unique opportunity to shape the customer journey from anywhere, driving impactful changes in how customers interact with our brand. You will be responsible for developing and implementing strategies that foster positive customer relationships, resolve issues efficiently, and create memorable experiences. This position requires a deep understanding of customer psychology, excellent communication skills, and a passion for service excellence. We are fostering a remote-first culture that empowers employees to innovate and deliver exceptional results. Key Responsibilities
- Develop and execute a comprehensive customer experience strategy aligned with business objectives.
- Analyze customer feedback, journey maps, and service data to identify areas for improvement.
- Design and implement customer service protocols and training programs for customer-facing teams.
- Champion a customer-centric culture throughout the organization.
- Manage and optimize customer feedback channels, including surveys, reviews, and social media monitoring.
- Collaborate with cross-functional teams (marketing, sales, product development) to ensure a seamless customer journey.
- Resolve complex customer issues escalated from support teams.
- Identify opportunities to leverage technology to enhance customer engagement and support.
- Track key customer experience metrics (e.g., NPS, CSAT, CES) and report on performance.
- Stay abreast of industry best practices and emerging trends in customer experience management.
- Proven experience in customer experience management, customer service leadership, or a related field.
- Strong understanding of customer journey mapping, feedback mechanisms, and service design.
- Excellent communication, interpersonal, and presentation skills, adaptable to a remote setting.
- Demonstrated ability to develop and implement effective customer experience strategies.
- Proficiency in customer relationship management (CRM) software and analytics tools.
- Strong analytical skills with the ability to interpret data and translate insights into action.
- Self-starter with the ability to work independently and manage projects proactively in a remote environment.
- Leadership experience and the ability to influence stakeholders across different departments.
- Bachelor's degree in Business, Marketing, Psychology, or a related field is preferred.
- Fully remote work arrangement, offering unparalleled flexibility and work-life integration.
- Competitive salary and bonus structure based on performance.
- Opportunity to significantly impact customer satisfaction and brand loyalty.
- Professional development and training in cutting-edge CX strategies.
- Supportive and innovative remote team environment.
- Access to advanced CX tools and resources.
- Contribution towards home office setup.
- Generous paid time off and holidays.
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6