11 Crm Software jobs in Johannesburg

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential.

The key purpose of the role is to be responsible for effectively managing teams in order to enhance sales and customer service levels through best practices, thereby ensuring the achievement of sales volume and the team's key performance metrics.

• Order/Sales Responsibilities: Drive "Today's Volume Today" concept, ensure that cross-sell & up-sell opportunities are capitalized upon, and manage outbound and inbound service levels.
• Compile outbound call lists for volume opportunities and manage the quality of BDA interactions with customers.
• Pro-active application of SAB trading schemes to drive volume and campaign management for brand incentives and new product launches.

• Resolve escalated queries or complaints through standard processes and resolve customer CXC complaints timeously.
• Accountable for keeping customers up to date and owning resolution of escalated issues within the limits of the systems and tools provided.

• Set and deliver quality management action plans based on business strategy & opportunity for the Business Development Agents (BDA).
• Stay up to date on best practice business processes and keep abreast of all product developments and new product releases.
• Provide feedback on customer service continuous improvement initiatives and manage the activities required for the achievement of Sales volume, Task execution, and Market Share target.

• Lead a team of BDAs in accordance with PDP and conduct regular performance feedback sessions with the team & individuals.
• Accountable for the adherence of subordinates to business processes and responsible for mentoring and coaching the BDAs.

• 3 Year Business Degree / Diploma.
• 2 to 3 years’ experience as a team Leader / Manager in Sales/Marketing in a FMCG environment is advantageous.
• Computer literacy essential (MS Office) and SAP and/or Bees experience advantageous.

SAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements.

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve issues that arise to ensure customers are satisfied with our services.

Our Employment Equity goals will be taken into account in our selection process.

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years’ experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver’s license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline

• Market related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Software Development

Overview

Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers. The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

• Grow transaction volumes through servicing of billers under management
• Source and onboard new billers
• Grow transaction volumes through both retailer and digital payment networks
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders
• Identify and develop strategic partnerships – banks, referral partners, etc.
• Explore innovative new solutions and collaborate across the business to grow the business
• Act as the key interface between billers / prospects and departments within the business
• Maintain a marketing presence in conjunction with the marketing team
• Liaise internally to ensure operations pertaining to billers run smoothly
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management

• Relevant tertiary qualification
• 3 - 5 years in similar experience in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience
• Experience in the public sector will be beneficial, preferably in local government
• Understanding of payments environment
• Valid driver’s license, own transport & and the ability to travel fairly often
• Fluent in business English, any additional languages will be seen as beneficial

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

Overview

Location: Johannesburg

6 months Contract role (renewable)

We’re looking for a talented CRM Developer to join our team at Zensar and help us build an intelligent, scalable lead management platform. You’ll design smart workflows, streamline integrations, and deliver automation that transforms how we capture, nurture, and convert leads. Working closely with developers, analysts, and business stakeholders, you’ll customize Dynamics 365 Sales & Marketing, connect systems through APIs, and bring data to life with reporting and insights. This is a chance to make a visible impact while working with the latest in the Microsoft ecosystem.

• Build and enhance lead workflows in Dynamics 365 Sales & Marketing .
• Automate processes with Power Automate and the Power Platform.
• Integrate CRM with external tools and platforms.
• Drive data integrity, compliance, and BI reporting.
• Support and enable business teams through documentation and training.

• Hands-on experience with Dynamics 365 CRM and the Power Platform .
• Experience in workflow automation, data migration, and Power BI.
• Excellent communication and problem-solving skills.

• Be part of a digital transformation journey .
• Shape a platform that drives real business impact .
• Work with a forward-thinking team passionate about automation, integration, and customer experience.

• Mid-Senior level

• Contract

• Information Technology, Strategy/Planning, and Customer Service

• Technology, Information and Media, Design Services, and IT Services and IT Consulting

Our client, leading payment aggregator and provider of secure payment solutions, is looking for a Customer Relationship Manager to join their growing team. The main purpose of the role is to take responsibility for step growth in transaction volumes through servicing existing billers effectively, and through the onboarding of new high volume potential billers.

The ideal candidate is a dynamic and proactive self-starter, with the ability to switch between high level strategy and detailed work. Furthermore, the candidate is disciplined and tenacious, seeing opportunities through to completion. This role will have a strong focus on the public sector, which will include municipal- and other government entities.

Role responsibilities:

• Grow transaction volumes through servicing of billers under management
• Source and onboard new billers
• Grow transaction volumes through both retailer and digital payment networks
• Establish a trusted advisor relationship with key (existing and prospect) biller stakeholders
• Identify and develop strategic partnerships – banks, referral partners, etc.
• Explore innovative new solutions and collaborate across the business to grow the business
• Act as the key interface between billers / prospects and departments within the business
• Maintain a marketing presence in conjunction with the marketing team
• Liaise internally to ensure operations pertaining to billers run smoothly
• Track and report key business opportunities, sales analysis and forecasts, solutions and query management

Essential minimum qualifications, skills, and experience:

• Relevant tertiary qualification
• 3 - 5 years in similar experience in the payments / financial industry, with referenceable sales and enterprise level client relationship management experience
• Experience in the public sector will be beneficial, preferably in local government
• Understanding of payments environment
• Valid driver’s license, own transport & and the ability to travel fairly often
• Fluent in business English, any additional languages will be seen as beneficial

General:

• While we would really like to respond to every application, should you not be contacted for this position within 15 days please consider your application as unsuccessful.
• In keeping with our client’s employment equity requirements, only South African citizens will be considered.
• Please include your current salary and salary expectations.

Dreaming big is in our DNA. It's who we are as a company. It's our culture. It's our heritage. And more than ever, it's our future. A future where we're always looking forward. Always serving up new ways to meet life's moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The
key purpose
of the role is to be responsible for effectively managing teams in order to enhance sales and customer service levels through best practices, thereby ensuring the achievement of sales volume and the team's key performance metrics.

Key roles and responsibilities:
Order/Sales Responsibilities:

• Drive "Today's Volume Today" concept -ensure that cross-sell & up-sell opportunities (Task Execution) are capitalized upon as and when they arise and when it is appropriate to do so
• Outbound and Inbound service level management including real-time management
• Compile outbound call lists for volume opportunities including credit deals by pack, segment and credit terms as well as new product development launches
• Pro-active application of SAB trading schemes to drive volume
• Campaign management for brand incentives and new product launches
• Manage the quality of BDA interactions with customers and the quality of outputs
• Accountable for ensuring that the logging of calls by BDA's takes place and all documented call processes are adhered to.

Query Handling Responsibilities:

• Resolve escalated queries or complaints through standard processes
• Resolve customer CXC complaints timeously
• Accountable for keeping customers up to date and owning resolution of escalated issues within the limits of the systems and tools provided

General Responsibilities:

• Set and deliver quality management action plans based on business strategy & opportunity, for the Business Development Agents (BDA)
• Stay up to date on best practice business processes
• Keep abreast of all product developments and new product releases
• Internal Business and Management Accountabilities
• Provide feedback on customer service continuous improvement initiatives
• Manage the activities required for the achievement of Sales volume, Task execution including effectiveness and Market Share target
• Implement national/regional promotions/campaigns according to the sales & marketing plan
• Manage administration and reports as required
• Accountable for the achievement of targets set at a team level

People Management:

• Lead a team of BDAs in accordance with PDP
• Conduct regular performance feedback sessions with the team & individuals, including the use of KPI's & recorded calls to provide constructive skills development sessions
• Accountable for the adherence of subordinates to business processes (including systems and manual processes)
• Responsible for mentoring and coaching the BDAs

Minimum Requirements:

• 3 Year Business Degree / Diploma
• 2 to 3 years' experience as a team Leader / Manager in Sales/Marketing in a FMCG environment is advantageous
• Computer literacy essential (MS Office)
• SAP and/or Bees experience advantageous
• General understanding of reporting procedures
• IR experience (advantageous)
• Knowledge of SAB products, policies and procedures would be an added

Additional Information:

• Band: VIII

SAB/ABInBev is an equal opportunity employer and all appointments will be made in line with SAB/ABInBev employment equity plan and talent requirements. The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short listing.

Customer Relationship Manager/Key Accounts Manager

ICT Talent Acquisition Specialist | 360° Recruitment Consultant | Business Development | Executive Search | Headhunting

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. The successful candidate will cover the Johannesburg.

Responsibilities

• Market company products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years’ experience in sales
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver’s license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation

Remuneration

• Basic Salary (Excluding commission)
• Commission: Potential earnings of up to R25,000
• Fuel and Cellphone allowance
• Use of company laptop
• Core Requirement: A valid driver's license and a personal vehicle are essential for this role. A company fuel card will be provided.

Location: Johannesburg, Gauteng, South Africa

Senior Analyst (CRM Lead) – Fleet/Software Telematics (Rosebank, Johannesburg)

Listing reference: cartr_

Listing status: Online

Apply by: 9 October 2025

Job category: Product Manager/ Functional or Business Analyst

Location: Gauteng

Contract: Permanent

Remuneration: Market related

EE position: No

Are you a data-driven strategist with a passion for customer experience and cutting-edge technology? Cartrack is a world-leading smart mobility tech company with over 2,500,000 subscribers across 23 countries and we're seeking a Senior Analyst to help steer our customer intelligence and CRM initiatives into the fast lane. As a key member of our team, you’ll harness the power of data and analytics to transform how we engage with our clients, optimize fleet performance, and deliver world-class telematics solutions. If you're ready to lead with insight, innovate with purpose, and thrive in a rapidly evolving tech-driven industry, we want to hear from you. You will report directly to the Chief of Commercial Sales and your main responsibility will be to manage all CRM related data, analytic and reporting for the sales department and branches.

• Write SQL queries to create and generate sales reports and adhoc reporting based on business requirements.
• Use the SQL queries in a BI Tool to visualize and organize the data
• Data extraction
• Business insights and analysis on data extracted to help stakeholders make business decisions
• Maintain the integrity of the user data and sales hierarchy on our system
• Maintain the sales staff system user access
• Ensure data accuracy of the sales and fitment numbers between the system and CRM
• Training all new employees on CRM
• Monthly CRM refresher training
• Updating the CRM manual
• Monitoring system usage and performance of all RM’s and Voice Loggers

• Degree in Business Management or similar
• Advanced Excel (Pivot Tables & V-Lookup)
• Experience using BI Tools, Sisense is preferable
• Excellent attention to detail and accuracy
• Excellent written and oral communication skills
• Demonstrate the ability to multi-task and follow-through
• Ability to rapidly adapt to changing business needs and priorities

To apply, please send your full CV to