48 Crm Software jobs in South Africa

Position Summary

We are looking for an energetic, people-oriented individual who enjoys building connections and supporting clients. As a Customer Relationship Specialist, you'll be the first point of contact for new leads and a trusted partner for existing clients. This role combines client care and sales communication: welcoming new inquiries, following up with leads, and ensuring clients feel supported at every stage.

Key Responsibilities

• Engage with potential clients via calls, emails, and messages answering questions and guiding them through next steps.
• Build and maintain strong client relationships by checking in regularly, addressing concerns, and ensuring satisfaction.
• Collaborate with internal teams to make sure client needs are met smoothly and on time.
• Keep organized records of conversations, follow-ups, and client interactions.
• Proactively identify opportunities to add value or strengthen client partnerships.

What Were Looking For

• A natural people-person who enjoys connecting with others.
• Clear, confident, and friendly communication (verbal and written).
• Experience in any client-facing role (customer service, call center, hospitality, sales, account management, etc.) is helpful, but not essential if you have the right personality and drive.
• Organized, proactive, and able to manage multiple conversations at once.
• Calm, professional, and solution-oriented when challenges arise.

Why You'll Love This Role

Every day brings new conversations and opportunities to make a difference.

Youll play a central role in growing our business by turning first interactions into long-term partnerships.

WELCOME TO OLX

Software innovation is the driving force behind the success of Property24. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.

We're always growing our products, so if you're one of SA's talented software developers, then you'd be a great addition to our team.

At OLX, we work together to build a more sustainable world through trade.

We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom, Property24, AutoTrader.

Join OLX and see how far you can go.

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. Our employment equity goals will be taken into account in our selection process.

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years' experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver's license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline

• Market related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop

If we're blown away by your CV, we'll call you in for an interview.

We'll give you a warm welcome, a quick test to challenge your mind and a chat to weigh up your skills and personality - simple, right? If you get the job, be prepared for a pretty great adventure

We look forward to meeting you.

To support our commitment to diversity, inclusion, and compliance with South Africa's Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.

Diversity, Equity and Inclusion at OLX

OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don't meet all the requirements - you may be just the right fit for this or other opportunities with us

OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our Privacy Statement .

Summary:
To build relationships with large customers, large businesses and bulk buyers and oversee their orders from initiation to completion of sale.

FUNCTIONS / RESPONSIBILITIES:

Assist Customers

Greet the customer in a friendly tone of voice.

Introduce yourself to the customer.

Be polite, helpful and courteous at all times.

Know your store.

Know your products.

Listen carefully to the customer's needs & requirements

Ask open ended questions to find out all the information required.

Satisfy the customer's query and requirements

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with queries

Listen carefully to the customer's request/complaint

Ask open ended questions to find out all the information required.

Satisfy the customer's query.

If you cannot satisfy he customer - find someone who can.

If necessary, take down the customer's details and the detail sof the query.

Find out what else you can help the customer with.

End off in a polite and friendly way.

Deal with complaints

Respond to the customer with empathy.

Apologize and thank the customer for telling us.

Tell the customer how the problem will be fixed.

Make sure that the customer is satisfied with the solution that you are offering.

If necessary, take down the customer's detail and the details of the complaint.

End off in a polite and friendly way.

Keep your customer informed. Follow up with customers telephonically to tell them how the investigation is progressing and of the result of their complaint.

Prepare for the call beforehand to remain focused during the conversation
.

Ask clearly and politely for the person you want to speak to.

Greet the person and identify yourself giving your name, company & department.

Explain clearly hat has been done regarding the complaint.

Verify that the customer is satisfied with the result.

End the call by telling the customer that you look forward to seeing him in Makro soon.

If many customers are returning a particular item of stock - inform the buyer.

Deal with complaints

Use an up to date and detailed map of store location and surrounding areas

Write down names of businesses when driving around target area

Use telephone directories and yellow pages to source customers in target market

Follow up on referrals

Take the names of businesses and businessmen and run them through the store system to see if they are already cardholders

Identify competition by using a map of the area

Conduct price surveys on competitors

Get involved in community events

Survey target market

Phone the potential customer and set up a meeting to see him where required

Cold calling may be required however always be prepared with sales material& brochures

Teamwork and Self-Management

Follow through ensure that personal quality and productivity standards are

consistently and accurately maintained

Demonstrate consistent application of group and company procedures and policies

Plan and priorities, demonstrating abilities to manage competing demands

Demonstrate abilities to anticipate and manage change

Work with the broader core and site HR teams to support the overall HR strategy

Requirements:

Minimum Academic, Professional Qualifications & Experience required for this position

Diploma in Sales / Marketing

2 – 3 years' experience

Competencies& Skills:

Live the values

Judgment

Customer/Member Cantered

Planning & Improvement

Influence and Communicate

Adaptability

Culture, Diversity & Inclusion

Functiona
l

Communication Skills

Strong Administration Skills

Planning, Organizing and Control

Knowledge of Store process

Manage and Motivate staff member

The position requires trust and honesty and that the handling of cash and/of finances, which include but is not limited to, the handling, administering, processing and distribution of the Company's monetary resources such as its stock in trade or merchandise

"Employment Equity Policy Requirements may be applicable"

If you don`t hear from us within14 days please consider your application unsuccessful.

Please take note
that by responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies ("Massmart"), to process your personal information in order for Massmart to consider your application for this position.

All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, where after it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process of our information, please visit

Eduvos is looking to hire the services of a Customer Relationship Marketer based at our Pretoria campus.

Meaning of Eduvos

The word Eduvos comes from the concept of your education. The "Edu" part of Eduvos talks about education and taking custodianship and responsibility. The "Vos" part of Eduvos talks about you, yourself, and your best self. The combination of Edu and Vos talks about taking responsibility for your education and making the best choice for yourself. Your education is your future.

Scope and scale

Eduvos is one of South Africa's largest independent private higher education institutions with 12 campuses across the country and many international students. Eduvos offers 27 degrees in humanities, arts, business, science and law. We offer Bachelors Degrees, Honours Degrees, Higher Certificates and Pre-degree programmes that enable access to education.

Eduvos educational philosophy

Our educators believe in building skills for the future and enabling students to take up careers in a volatile, uncertain, chaotic, and ambiguous world. Our education is designed to create a deep understanding of an area, supporting skills development through practical application, and challenging thinking to allow for adaptation to new possibilities.

Type of position:

Permanent

Location(s):

Pretoria

The Position:

We are looking to recruit a Customer Relationship Marketer to manage, maintain and grow key accounts (schools) and to generate leads. The role will report to a Sales Manager.

Minimum qualification:

Relevant undergraduate degree such as commerce, education, social sciences or marketing.

Experience:

Higher education experience will be advantageous.

Functional and technical competencies:

• Product knowledge (to be acquired after appointment).
• Well-developed MS office skills (Excel essential).
• Proven experience to manage and track daily, monthly and annual targets.
• Great presentation skills.

Other requirements:

• Mostly on the road to visit schools - must be able to travel locally.
• Valid driver's license and own transport is essential.
• Able to work some weekends and some evenings.

Responsibilities:

As the Customer Relationship Marketer, you will be primarily responsible for the following:

• Input into segmentation strategy - continually review the strategy and identify new segments and markets.
• Build and nurture relationships with current top feeder schools (existing accounts).
• Build relationships with other schools based on segmentation strategy (new accounts).
• Initiate and facilitate/ (lead generation activities (presentations, events, etc.).
• Facilitate early school interventions (with a long-term business development focus).

Behavioural competencies:

• Initiative and responsibility - Acts on own initiative, makes things happen and accepts responsibility for the results.
• Relations and networking - Builds a useful network of contacts and relationships and utilise it to achieve objectives.
• Influence - Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
• Effective communication - Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
• Analysis and Judgment - Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments.
• Systematic approach (planning and organising) - Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
• Execution - Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results.
• Steadiness - Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.
• Business development and Bottom-line focus - Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability; Focuses on bottom-line results, identifies potential risks and monitors the financial impact of own activities.

Excellent opportunity for an experienced, driven and ambitious Customer Relationship Manager. You must have a can-do, mature attitude and be willing to go the extra mile. Must be able to create and nurture long-term relationships with customers and resolve any issues that arise to ensure customers are satisfied with our services. The successful candidate will cover the Garden Route

Responsibilities

• Market Property24 products and establish a strong brand and product presence in your allocated area
• Create and manage a sales pipeline in combination with calling programme
• Build relationships with existing and new customers
• Reaching individual sales targets

Requirements

• Matric, relevant tertiary qualification would be an advantage
• 3 to 5 years' experience in sales
• Proven sales track record
• Good working knowledge of MS Office
• Good command of English and Afrikaans (written and verbal)
• Valid driver's license and own reliable vehicle
• Excellent interpersonal, communication, marketing and negotiations skills
• Self-motivator
• A customer-oriented attitude
• Persuasiveness and selling ability
• Strong achievement orientation
• Self-discipline

Remuneration

• Market related basic salary plus monthly commission
• Fuel and cellphone allowance
• Use of company laptop