43 Consumer Behavior jobs in Sandton

Come join IDC, the premier global technology market research firm, recognized by the Institute for Industry Analyst Relations (IIAR) as the Analyst Firm of the Year – Global 2023 for delivering critical, timely insights around the world, when our customers faced unprecedented challenges. Data is increasingly at the core of all strategic decisions, and we are committed to using IDC's world-class knowledge base to provide our customers with innovative insights leveraging both off-the-shelf and tailor-made solutions. The Verticals Team of IDC Data & Analytics Unit in META is looking for a Senior Research Analyst to support the expansion of its telecom research across META and globally. The focus of the role is around both ongoing syndicated and custom research. The senior analyst will be required to contribute to IDC’s data and analytics products. Responsibilities Collecting data and developing analysis on telecom market spending and business segments to support IDC tracker products within the META region and globally. Delivering both quantitative and qualitative research on telecom market with a special focus on both core telecom and ICT / adjacent services. Taking full ownership of IDC tracker product(s) and timely delivery of those with impeccable quality. Should be willing to travel for business purposes. Supporting specific custom consulting projects, based on IDC data and analysis and on desk research from varied publicly available sources, by building data models to meet client needs, or to capture telecom market behavior and trends. Collaborating with IDC research and consulting teams to ensure successful outcome of consulting projects. Elaborating written descriptions, charts, presentations, or marketing material from the analysis and present them in webinars, to clients, or at IDC events. Developing strong relationships with telecom operators and ICT vendors and improve the visibility and relevance of IDC's research in META and globally. Closely collaborating with IDC sales and consultants to help drive business development. This position calls for someone with experience or interest in working with telecom market research, management consulting, or market intelligence domains, with a good understanding of the broader ICT ecosystem and good exposure to key industry issues and technology developments. She / he has experience in managing datasets, developing sophisticated market models, and formal report writing skills. This role has a data-oriented bias so good data skills will be crucial for the position. Qualifications Strong analytical and data modelling skills. The candidate must possess strong desk research and primary research skills with a strong attitude to identify key business trends based on qualitative analysis. At least 3-4 years' experience in telecom market research, or in relevant practice in an ICT market research or consulting firm. Should be able to network with people within the telecom / ICT industry and forge industry contacts. Outstanding data interpretation and writing skills and being able to provide meaningful recommendations. Good time management and planning skills, ability to conduct several projects in parallel, with complex team structures. Ability to articulate complex concepts in a synthetic prose. Extensive problem-solving skills and positive attitude. Advanced knowledge of MS Office packages (especially MS Excel). University MA / MSc degree in Business, Economics, or STEM subjects (., Science, Technology, Engineering, Mathematics). Professional fluency in written and oral English. Experience in data modelling and forecasting techniques. Candidates with a knowledge of Python / R and Tableau are preferred. Ability of data management, data visualization tools. Previous experience on telecom and Internet of Things projects. Public speaking and good interpersonal communications skills. #J-18808-Ljbffr

Come join IDC, the premier global technology market research firm, recognized by the Institute for Industry Analyst Relations (IIAR) as the Analyst Firm of the Year – Global 2023 for delivering critical, timely insights around the world, when our customers faced unprecedented challenges. Data is increasingly at the core of all strategic decisions, and we are committed to using IDC's world-class knowledge base to provide our customers with innovative insights leveraging both off-the-shelf and tailor-made solutions. The Verticals Team of IDC Data & Analytics Unit in META is looking for a Senior Research Analyst to support the expansion of its telecom research across META and globally. The focus of the role is around both ongoing syndicated and custom research. The senior analyst will be required to contribute to IDC’s data and analytics products. Responsibilities Collecting data and developing analysis on telecom market spending and business segments to support IDC tracker products within the META region and globally. Delivering both quantitative and qualitative research on telecom market with a special focus on both core telecom and ICT / adjacent services. Taking full ownership of IDC tracker product(s) and timely delivery of those with impeccable quality. Should be willing to travel for business purposes. Supporting specific custom consulting projects, based on IDC data and analysis and on desk research from varied publicly available sources, by building data models to meet client needs, or to capture telecom market behavior and trends. Collaborating with IDC research and consulting teams to ensure successful outcome of consulting projects. Elaborating written descriptions, charts, presentations, or marketing material from the analysis and present them in webinars, to clients, or at IDC events. Developing strong relationships with telecom operators and ICT vendors and improve the visibility and relevance of IDC's research in META and globally. Closely collaborating with IDC sales and consultants to help drive business development. This position calls for someone with experience or interest in working with telecom market research, management consulting, or market intelligence domains, with a good understanding of the broader ICT ecosystem and good exposure to key industry issues and technology developments. She / he has experience in managing datasets, developing sophisticated market models, and formal report writing skills. This role has a data-oriented bias so good data skills will be crucial for the position. Qualifications Strong analytical and data modelling skills. The candidate must possess strong desk research and primary research skills with a strong attitude to identify key business trends based on qualitative analysis. At least 3-4 years' experience in telecom market research, or in relevant practice in an ICT market research or consulting firm. Should be able to network with people within the telecom / ICT industry and forge industry contacts. Outstanding data interpretation and writing skills and being able to provide meaningful recommendations. Good time management and planning skills, ability to conduct several projects in parallel, with complex team structures. Ability to articulate complex concepts in a synthetic prose. Extensive problem-solving skills and positive attitude. Advanced knowledge of MS Office packages (especially MS Excel). University MA / MSc degree in Business, Economics, or STEM subjects (., Science, Technology, Engineering, Mathematics). Professional fluency in written and oral English. Experience in data modelling and forecasting techniques. Candidates with a knowledge of Python / R and Tableau are preferred. Ability of data management, data visualization tools. Previous experience on telecom and Internet of Things projects. Public speaking and good interpersonal communications skills. #J-18808-Ljbffr

Overview

About Ogilvy

Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities. Ogilvy is a WPP company (NYSE : WPP). For more information, visit Ogilvy.com, and follow us on LinkedIn,X,Instagram, and Facebook.

Our Vision

Our vision is to inspire brands and people to impact the world. To create big ideas that make a significant contribution to the planet, society, and the bottom line. We believe in today’s world this is the best way for our clients to achieve sustainable growth.

We achieve this by breaking down the barriers that restrict talent and ideas, we call this Borderless Creativity.

About this role

We are seeking a passionate, talented, and creative Senior Research & Insights Analyst to join our Marketing Sciences team. You will be responsible for deciphering and translating complex data from social media platforms and other sources into compelling narratives that drive actionable insights for our clients. Your role will be pivotal in guiding strategic marketing decisions across the entire marketing landscape by providing deep insights into consumer behaviour, trends, and market dynamics.

Key Responsibilities

• Data Analysis and Interpretation : Collect, analyse, and interpret data from various sources, with a focus on social media platforms, to uncover trends, patterns, and consumer sentiments.
• Contextual Intelligence : Develop a deep understanding of the social, cultural, and economic context within which our clients operate. Identify contextual factors that impact consumer behaviour and tailor insights accordingly.
• Data Storytelling : Craft compelling narratives from data insights to communicate complex concepts to both technical and non-technical stakeholders. Create visually engaging presentations, reports, and dashboards that effectively convey insights and recommendations.
• Strategic Insights : Collaborate closely with client teams to provide actionable recommendations that drive marketing strategy, campaign optimization, and audience targeting. Present findings in a clear and impactful manner, guiding toward effective decision-making.
• Trend Analysis : Monitor and analyze industry trends, competitive landscapes, and emerging technologies to anticipate shifts in consumer behaviour and identify growth opportunities.
• Client Collaboration : Work closely with client leads and clients to understand their business objectives, challenges, and target audiences. Serve as a subject matter expert, providing insights that contribute to client success.
• Cross-functional Collaboration : Collaborate with data scientists, researchers, marketing strategists, and creative teams to align insights with overarching marketing goals.

Qualifications

• Passion, curiosity, creativity and resilience to work in a world leading creative business.
• Proficiency in data analysis tools and languages
• Proficiency with social media platforms, trends, and analytics tools (e.g., social listening tools, Google Analytics, Brandwatch, Synthesio, Audiense, GWI, SEMrush or equivalents)
• Bachelor’s or master’s degree in a related field, such as Marketing Analytics, Data Science, Communications, or Social Sciences. Or “on the job” learning equivalent.
• Exceptional storytelling skills, with the ability to convey complex data insights through compelling narratives.
• Experience creating rich data visualizations that support the narrative.
• Strong understanding of statistical analysis and research methodologies.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Detail-oriented with a keen eye for accuracy in data interpretation.

In this role, you will play a critical role in transforming data into actionable insights, guiding strategic marketing decisions, and helping our clients navigate the dynamic landscape of consumer preferences and behaviours. Your expertise in contextual intelligence and data storytelling will drive the success of our team and provide valuable competitive advantages to our clients.

If this sounds like the right role and company for you, we’d love to hear from you.

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us.

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression.

We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

#J-18808-Ljbffr

Data Insights Analyst

Are you passionate about transforming data into actionable insights? Do you thrive in a fast-paced environment where your contributions make a meaningful impact? We're looking for a talented individual to join our team specializing in Lead Generation as a Data Insights Analyst. In this role, you'll play a crucial part in delivering data-driven insights to support the growth of our clients' businesses.

Main Responsibilities:

Master Cutting-Edge Tools: Become a Super user of Bombora, Automata, and IFP insights, unlocking their functionalities.

Sales Support: Provide proactive insights and recommendations to Sales and Customer Success Managers, supporting the growth of Tier 1 clients and agencies in the US and UK.

Strategic Collaboration: Work closely with the Commercial Planning team to ensure campaigns are strategically focused and deliverable based on audience insights.

Campaign Activation: Support campaign activation by creating and exporting Bombora audience segments for content syndication, programmatic, and paid social campaigns.

End-of-Campaign Reporting: Assist with End-of-Campaign reporting, particularly when employing an Account-Based Approach (ABA), showcasing the impact of campaign activities across Target Account Lists (TALs).

Trend Analysis: Make recommendations on next steps/future activity based on results and shifting trends in the market.

Enhanced Reporting: Supplement reports with additional insights around competitors, audience, and content.

Key Attributes:

Detail-Oriented: Very detail-oriented and logical thinker.

Tech Savvy: Highly proficient in Microsoft Office, especially Excel and PowerPoint.

Analytical Mindset: Analytically minded with a passion for data, trends, and insights.

Quick Learner: Strong interest and ability to quickly learn new tools and platforms.

Problem-Solving Enthusiast: Enjoys problem-solving and finding new solutions to drive innovation.

Well-Organized: Thrives in a fast-paced, high-volume work environment.

Knowledge & Experience:

Experience: 1-2 years in a data, analytics, or reporting role.

Communication Skills: Meticulous attention to detail combined with strong written and oral communication skills.

Reporting Expertise: Ability to communicate insights and results of data analyses by producing written reports.

Benefits:

28 Days Holiday

Private Health Care

Early Finish Fridays: 3pm

If you're ready to join a dynamic team and make a significant impact with your data insights, apply now and take the next step in your career as a Data Insights Analyst.

RequirementsB2B MarketingDemand GenerationInsights SpecialistCampaign ManagementData AnalysisAnalytical ThinkingStrategic ThinkingContent SyndicationProgrammatic CampaignsPaid Social CampaignsMarket TrendsCompetitor AnalysisAudience InsightsData Insights AnalystLead Generation

Duties & Responsibilities

Results Delivery

• Play a leading role in drawing up a team business plan for complex tasks as well as plans for longer periods (1 year and 3 year)
• Identify weaknesses in all existing index processes, including data, operational and analytic processes
• Provide specialist guidance to staff who needs to escalate issues of complexity and assist with work of the more junior roles if required
• Build an independent opinion on client and broader market needs, problems, opportunities and possibilities for implementation by acting on this opinion (e.g. recommends approaches which are new and different from those requested by the clients) contributing to the sustained relevance of the index service from the JSE

Stakeholder Relationship Management

• Build strategic JSE / Industry/ Global network of thought leaders and relationships, attending and presenting at conferences and training interventions
• Effectively communicate and educate clients at all levels (phone calls, emails and client visits on expressing index related concepts; interpreting and resolving index queries) on index rules and their application to understand specific index changes and interpret and explain index source data and its derivation
• Maintain a positive relationship with clients by managing conflictive situations diplomatically, but firmly; strive for client satisfaction without compromising standards; maintain clear communication with clients regarding mutual expectations; monitor client satisfaction; take personal responsibility for correcting customer-service problems; correct problems promptly and assertively; make self fully available, especially when client is going through a critical period; answer specific queries from clients by applying analytical techniques to data to produce meaningful views
• Ensure good vendor relationships by interacting and collaborating with third party data suppliers and partners (such as FTSE and other internal divisions) in a proficient manner

Process Management

• Ensure the FTSE/JSE End of Day Process is completed accurately by ensuring that all relevant end of day files from FTSE are received; verifying the structure and completeness of all received files; checking that all pre-agreed index changes are applied correctly
• Perform the valuations of all JSE-administrated indices (e.g. JSE Commodities Indices and JSE Money Market Index) by validating input data, calculating the index metrics and testing the reasonability of the result
• Verify end of day data products
• Have a professional understanding of all Bond Market operational processes to be able to drive resolutions in the event of process failure
• Determine and implement corrective action when any aspect of the Bond Market processes does not function correctly by identifying where and in which step it failed, the cause of the failure and how to remedy it
• Ensure that time lines are adhered to by abiding to Bond Market processes SLA times contracted with clients
• Ensure the continuous accuracy of index inputs and published index metrics in protection of JSE reputation by conducting calculations independently
• Ensure that the data and information overseen by the team meets the measure of reasonableness and is finely checked post production and distribution focusing on timelines and data quality standards to ensure that clients base decisions on accurate information and JSE client service is maintained at a high level
• Analyse data discrepancies by understanding the various data inputs and their interactions as well as the necessary formulas and identify and take necessary steps to resolve issues
• Drive out process optimisation and enhancement, with the emphasis on providing improved results at a lower cost, reducing the risk of failure or enhancing sustainability
• Maintain an in-depth understanding of the Index landscape, including knowledge of index users’ business, products and services offered by global index providers and local competitors to provide clients with resolutions and advise
• Understand the importance of accurate indices to the capital markets. Maintain this knowledge through continuous self-learning and interaction with market participants
• Demonstrate a detailed knowledge of the JSE index rules by knowing which rules to apply in specific situations and taking decisions on the specific application of these rules. This requires interpretation of the applicable rules, referencing historic treatment and precedent set in the past, as well as a detailed understanding of the practical impact of index changes on clients and their investment products
• Independently perform the free float review for JSE listed companies by analysing the shareholders of each company, measuring that against a set of rules and drawing inferences to determine the free float
• Identify upcoming corporate actions and determine the appropriate impact on the indices, within the relevant timeline of that corporate action, by referencing the index rules, previous precedent and making the necessary inferences
• Play a meaningful and leading role in the Index Rebalance by collecting and verifying data; calculating various inputs for the review; determining which changes are necessary, based on the data, rules and calculations; preparation and verification of the relevant public output documentation for accuracy; ensure that the rebalance changes are applied correctly
• Take responsibility for the end-to-end index rebalancing process by ensuring that individual tasks are admitted and correct by supervising and mentoring junior colleagues.
• Provide direction and training to junior colleagues by advising on problem resolution and other questions they might have
• Create insightful research papers by producing research outputs that meet independent Advisory Committee standards and meet identified market needs by researching elements of index methodology or new indices to contribute to the ongoing development of new indices (research includes collecting input data; interpret and analyse data collected; formulate recommendation or conclusions; prepare research papers)
• Identify opportunities to refine existing products and developing of innovative new index products to improve quality and range of data products to clients while being cost effective and sustainable
• Contribute to implementation of product developments by creating development plans a year or more in advance
• Assist with the division of divisional action plans into smaller, allocable tasks that can be measured and tracked for allocation of sub-tasks to junior colleagues with set target dates
• Demonstrate professional conduct, concern for customers and a sense of urgency in dealing with them and ensure that client queries are resolved timeously, accurately and comprehensively
• Take responsibility and have a complete view of the JSE structure to ensure queries are escalated to the correct person or department, if necessary
• Assist junior staff in the resolution of queries they are handling by reviewing their responses or answering specific questions they may have
• Independently present an overview of index related information to groups of people or clients, by preparing appropriate visual aids, presenting material and responding to questions
• Take a leading role in routine client meetings by ensuring that client needs are met
• Provide data to the media within the parameters of JSE policies. Be aware of the framework and scope within which questions from the media can be answered
• Assist in the preparation of brochures and marketing material by providing content and quality assurance to ensure clients are kept up to date with new index developments
• Provide input and content to website lay-out and structure to ensure that clients get correct information in the right format

Self-Management

• Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management
• Keep abreast of changes in legislation or standards by conducting research and utilising networks
• Up skill team and other professionals by sharing knowledge and research results
• Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards

Transformation and Innovation Contribution

• Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results

Desired Experience & Qualification

• BCom in Econometrics, Economy of Mathematics, Finance, Investments
• Honours in Mathematics, Investments, Finance, Financial Modelling, Econometrics
• 3 years in financial markets

Knowledge and Skills required

• Intermediate software applications (Outlook, Word, Excel, Access, Internet, Email)
• Divisional service offerings
• Business continuity standard
• Business principles
• Data analysis
• Decision-making process
• Challenging the status quo with a view to improving the environment or peoples understanding
• Giving presentations
• Identifying trends
• Establishing and maintaining collaborative relationships with peers / subordinates / managers
• Adapting behaviour to meet major changes at work
• Adapting to a major organisational change
• Building and maintaining effective relationships with internal and external stakeholders
• Evaluating resource allocation
• Networking and building relationships
• Communicating complex information orally
• Completing a project with constraints
• Conducting a needs analysis
• Developing multiple creative solutions
• Providing professional advice/opinion
• Research

#J-18808-Ljbffr

Reference: JHB -SS-2

Our client, a leading Financial Institution, is looking for an Index Research Analyst to join their team.

Duties & Responsibilities

Job Purpose:

• To accurately calculate, re-balance, manage, and develop indices while assisting clients with index-related information.

Education:

• Essential Qualification - Grade 12 + Degree in Economics, Finance, or Statistics.
• Preferred Qualification - Degree in Economics, Finance, or Statistics.

Experience:

• Financial Service Experience (e.g., Banking, Asset management).
• 2+ years’ experience.
• Excel experience.
• Analyse financial data.
• Track market trends.
• Present findings.
• Responsible for conducting research on various financial instruments and compiling information related to various indices.
• Liaising with clients.
• Experience with key performance indicators.
• Portfolio analysis.
• Data Recon.
• Calculate performance attribution.

Job Content:

• Results Delivery.
• Stakeholder Relationship Management.
• Process Management.
• Self-Management.
• Transformation and Innovation Management.

Technical competencies:

• Administrative procedures and systems.
• Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email).

Should you not receive a response from us within one week of your application, your application has unfortunately not been successful.

You can visit our website for more vacancies: / LinkedIn

#J-18808-Ljbffr

Reference: JHB -SS-2 Our client, a leading Financial Institution, is looking for an Index Research Analyst to join their team. Duties & Responsibilities Job Purpose: To accurately calculate, re-balance, manage, and develop indices while assisting clients with index-related information. Education: Essential Qualification - Grade 12 + Degree in Economics, Finance, or Statistics. Preferred Qualification - Degree in Economics, Finance, or Statistics. Experience: Financial Service Experience (e.g., Banking, Asset management). 2+ years’ experience. Excel experience. Analyse financial data. Track market trends. Present findings. Responsible for conducting research on various financial instruments and compiling information related to various indices. Liaising with clients. Experience with key performance indicators. Portfolio analysis. Data Recon. Calculate performance attribution. Job Content: Results Delivery. Stakeholder Relationship Management. Process Management. Self-Management. Transformation and Innovation Management. Technical competencies: Administrative procedures and systems. Basic software applications (e.g., Outlook, Word, Excel, Access, Internet, Email). Should you not receive a response from us within one week of your application, your application has unfortunately not been successful. You can visit our website for more vacancies: / Linked In #J-18808-Ljbffr

Duties & Responsibilities Results Delivery Play a leading role in drawing up a team business plan for complex tasks as well as plans for longer periods (1 year and 3 year) Identify weaknesses in all existing index processes, including data, operational and analytic processes Provide specialist guidance to staff who needs to escalate issues of complexity and assist with work of the more junior roles if required Build an independent opinion on client and broader market needs, problems, opportunities and possibilities for implementation by acting on this opinion (e.g. recommends approaches which are new and different from those requested by the clients) contributing to the sustained relevance of the index service from the JSE Stakeholder Relationship Management Build strategic JSE / Industry/ Global network of thought leaders and relationships, attending and presenting at conferences and training interventions Effectively communicate and educate clients at all levels (phone calls, emails and client visits on expressing index related concepts; interpreting and resolving index queries) on index rules and their application to understand specific index changes and interpret and explain index source data and its derivation Maintain a positive relationship with clients by managing conflictive situations diplomatically, but firmly; strive for client satisfaction without compromising standards; maintain clear communication with clients regarding mutual expectations; monitor client satisfaction; take personal responsibility for correcting customer-service problems; correct problems promptly and assertively; make self fully available, especially when client is going through a critical period; answer specific queries from clients by applying analytical techniques to data to produce meaningful views Ensure good vendor relationships by interacting and collaborating with third party data suppliers and partners (such as FTSE and other internal divisions) in a proficient manner Process Management Ensure the FTSE/JSE End of Day Process is completed accurately by ensuring that all relevant end of day files from FTSE are received; verifying the structure and completeness of all received files; checking that all pre-agreed index changes are applied correctly Perform the valuations of all JSE-administrated indices (e.g. JSE Commodities Indices and JSE Money Market Index) by validating input data, calculating the index metrics and testing the reasonability of the result Verify end of day data products Have a professional understanding of all Bond Market operational processes to be able to drive resolutions in the event of process failure Determine and implement corrective action when any aspect of the Bond Market processes does not function correctly by identifying where and in which step it failed, the cause of the failure and how to remedy it Ensure that time lines are adhered to by abiding to Bond Market processes SLA times contracted with clients Ensure the continuous accuracy of index inputs and published index metrics in protection of JSE reputation by conducting calculations independently Ensure that the data and information overseen by the team meets the measure of reasonableness and is finely checked post production and distribution focusing on timelines and data quality standards to ensure that clients base decisions on accurate information and JSE client service is maintained at a high level Analyse data discrepancies by understanding the various data inputs and their interactions as well as the necessary formulas and identify and take necessary steps to resolve issues Drive out process optimisation and enhancement, with the emphasis on providing improved results at a lower cost, reducing the risk of failure or enhancing sustainability Maintain an in-depth understanding of the Index landscape, including knowledge of index users’ business, products and services offered by global index providers and local competitors to provide clients with resolutions and advise Understand the importance of accurate indices to the capital markets. Maintain this knowledge through continuous self-learning and interaction with market participants Demonstrate a detailed knowledge of the JSE index rules by knowing which rules to apply in specific situations and taking decisions on the specific application of these rules. This requires interpretation of the applicable rules, referencing historic treatment and precedent set in the past, as well as a detailed understanding of the practical impact of index changes on clients and their investment products Independently perform the free float review for JSE listed companies by analysing the shareholders of each company, measuring that against a set of rules and drawing inferences to determine the free float Identify upcoming corporate actions and determine the appropriate impact on the indices, within the relevant timeline of that corporate action, by referencing the index rules, previous precedent and making the necessary inferences Play a meaningful and leading role in the Index Rebalance by collecting and verifying data; calculating various inputs for the review; determining which changes are necessary, based on the data, rules and calculations; preparation and verification of the relevant public output documentation for accuracy; ensure that the rebalance changes are applied correctly Take responsibility for the end-to-end index rebalancing process by ensuring that individual tasks are admitted and correct by supervising and mentoring junior colleagues. Provide direction and training to junior colleagues by advising on problem resolution and other questions they might have Create insightful research papers by producing research outputs that meet independent Advisory Committee standards and meet identified market needs by researching elements of index methodology or new indices to contribute to the ongoing development of new indices (research includes collecting input data; interpret and analyse data collected; formulate recommendation or conclusions; prepare research papers) Identify opportunities to refine existing products and developing of innovative new index products to improve quality and range of data products to clients while being cost effective and sustainable Contribute to implementation of product developments by creating development plans a year or more in advance Assist with the division of divisional action plans into smaller, allocable tasks that can be measured and tracked for allocation of sub-tasks to junior colleagues with set target dates Demonstrate professional conduct, concern for customers and a sense of urgency in dealing with them and ensure that client queries are resolved timeously, accurately and comprehensively Take responsibility and have a complete view of the JSE structure to ensure queries are escalated to the correct person or department, if necessary Assist junior staff in the resolution of queries they are handling by reviewing their responses or answering specific questions they may have Independently present an overview of index related information to groups of people or clients, by preparing appropriate visual aids, presenting material and responding to questions Take a leading role in routine client meetings by ensuring that client needs are met Provide data to the media within the parameters of JSE policies. Be aware of the framework and scope within which questions from the media can be answered Assist in the preparation of brochures and marketing material by providing content and quality assurance to ensure clients are kept up to date with new index developments Provide input and content to website lay-out and structure to ensure that clients get correct information in the right format Self-Management Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management Keep abreast of changes in legislation or standards by conducting research and utilising networks Up skill team and other professionals by sharing knowledge and research results Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards Transformation and Innovation Contribution Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results Desired Experience & Qualification BCom in Econometrics, Economy of Mathematics, Finance, Investments Honours in Mathematics, Investments, Finance, Financial Modelling, Econometrics 3 years in financial markets Knowledge and Skills required Intermediate software applications (Outlook, Word, Excel, Access, Internet, Email) Divisional service offerings Business continuity standard Business principles Data analysis Decision-making process Challenging the status quo with a view to improving the environment or peoples understanding Giving presentations Identifying trends Establishing and maintaining collaborative relationships with peers / subordinates / managers Adapting behaviour to meet major changes at work Adapting to a major organisational change Building and maintaining effective relationships with internal and external stakeholders Evaluating resource allocation Networking and building relationships Communicating complex information orally Completing a project with constraints Conducting a needs analysis Developing multiple creative solutions Providing professional advice/opinion Research #J-18808-Ljbffr

Duties & Responsibilities Results Delivery Play a leading role in drawing up a team business plan for complex tasks as well as plans for longer periods (1 year and 3 year) Identify weaknesses in all existing index processes, including data, operational and analytic processes Provide specialist guidance to staff who needs to escalate issues of complexity and assist with work of the more junior roles if required Build an independent opinion on client and broader market needs, problems, opportunities and possibilities for implementation by acting on this opinion (e.g. recommends approaches which are new and different from those requested by the clients) contributing to the sustained relevance of the index service from the JSE Stakeholder Relationship Management Build strategic JSE / Industry/ Global network of thought leaders and relationships, attending and presenting at conferences and training interventions Effectively communicate and educate clients at all levels (phone calls, emails and client visits on expressing index related concepts; interpreting and resolving index queries) on index rules and their application to understand specific index changes and interpret and explain index source data and its derivation Maintain a positive relationship with clients by managing conflictive situations diplomatically, but firmly; strive for client satisfaction without compromising standards; maintain clear communication with clients regarding mutual expectations; monitor client satisfaction; take personal responsibility for correcting customer-service problems; correct problems promptly and assertively; make self fully available, especially when client is going through a critical period; answer specific queries from clients by applying analytical techniques to data to produce meaningful views Ensure good vendor relationships by interacting and collaborating with third party data suppliers and partners (such as FTSE and other internal divisions) in a proficient manner Process Management Ensure the FTSE/JSE End of Day Process is completed accurately by ensuring that all relevant end of day files from FTSE are received; verifying the structure and completeness of all received files; checking that all pre-agreed index changes are applied correctly Perform the valuations of all JSE-administrated indices (e.g. JSE Commodities Indices and JSE Money Market Index) by validating input data, calculating the index metrics and testing the reasonability of the result Verify end of day data products Have a professional understanding of all Bond Market operational processes to be able to drive resolutions in the event of process failure Determine and implement corrective action when any aspect of the Bond Market processes does not function correctly by identifying where and in which step it failed, the cause of the failure and how to remedy it Ensure that time lines are adhered to by abiding to Bond Market processes SLA times contracted with clients Ensure the continuous accuracy of index inputs and published index metrics in protection of JSE reputation by conducting calculations independently Ensure that the data and information overseen by the team meets the measure of reasonableness and is finely checked post production and distribution focusing on timelines and data quality standards to ensure that clients base decisions on accurate information and JSE client service is maintained at a high level Analyse data discrepancies by understanding the various data inputs and their interactions as well as the necessary formulas and identify and take necessary steps to resolve issues Drive out process optimisation and enhancement, with the emphasis on providing improved results at a lower cost, reducing the risk of failure or enhancing sustainability Maintain an in-depth understanding of the Index landscape, including knowledge of index users’ business, products and services offered by global index providers and local competitors to provide clients with resolutions and advise Understand the importance of accurate indices to the capital markets. Maintain this knowledge through continuous self-learning and interaction with market participants Demonstrate a detailed knowledge of the JSE index rules by knowing which rules to apply in specific situations and taking decisions on the specific application of these rules. This requires interpretation of the applicable rules, referencing historic treatment and precedent set in the past, as well as a detailed understanding of the practical impact of index changes on clients and their investment products Independently perform the free float review for JSE listed companies by analysing the shareholders of each company, measuring that against a set of rules and drawing inferences to determine the free float Identify upcoming corporate actions and determine the appropriate impact on the indices, within the relevant timeline of that corporate action, by referencing the index rules, previous precedent and making the necessary inferences Play a meaningful and leading role in the Index Rebalance by collecting and verifying data; calculating various inputs for the review; determining which changes are necessary, based on the data, rules and calculations; preparation and verification of the relevant public output documentation for accuracy; ensure that the rebalance changes are applied correctly Take responsibility for the end-to-end index rebalancing process by ensuring that individual tasks are admitted and correct by supervising and mentoring junior colleagues. Provide direction and training to junior colleagues by advising on problem resolution and other questions they might have Create insightful research papers by producing research outputs that meet independent Advisory Committee standards and meet identified market needs by researching elements of index methodology or new indices to contribute to the ongoing development of new indices (research includes collecting input data; interpret and analyse data collected; formulate recommendation or conclusions; prepare research papers) Identify opportunities to refine existing products and developing of innovative new index products to improve quality and range of data products to clients while being cost effective and sustainable Contribute to implementation of product developments by creating development plans a year or more in advance Assist with the division of divisional action plans into smaller, allocable tasks that can be measured and tracked for allocation of sub-tasks to junior colleagues with set target dates Demonstrate professional conduct, concern for customers and a sense of urgency in dealing with them and ensure that client queries are resolved timeously, accurately and comprehensively Take responsibility and have a complete view of the JSE structure to ensure queries are escalated to the correct person or department, if necessary Assist junior staff in the resolution of queries they are handling by reviewing their responses or answering specific questions they may have Independently present an overview of index related information to groups of people or clients, by preparing appropriate visual aids, presenting material and responding to questions Take a leading role in routine client meetings by ensuring that client needs are met Provide data to the media within the parameters of JSE policies. Be aware of the framework and scope within which questions from the media can be answered Assist in the preparation of brochures and marketing material by providing content and quality assurance to ensure clients are kept up to date with new index developments Provide input and content to website lay-out and structure to ensure that clients get correct information in the right format Self-Management Improve personal capability and professional growth relating to field of expertise, in line with JSE objectives by discussing development needs and proposed solutions with management Keep abreast of changes in legislation or standards by conducting research and utilising networks Up skill team and other professionals by sharing knowledge and research results Epitomise living the JSE values, displaying professional conduct and adherence to required technical standards Transformation and Innovation Contribution Analyse, research, develop and implement improvement/innovative ideas and value adding solutions contributing to divisional and JSE results Desired Experience & Qualification BCom in Econometrics, Economy of Mathematics, Finance, Investments Honours in Mathematics, Investments, Finance, Financial Modelling, Econometrics 3 years in financial markets Knowledge and Skills required Intermediate software applications (Outlook, Word, Excel, Access, Internet, Email) Divisional service offerings Business continuity standard Business principles Data analysis Decision-making process Challenging the status quo with a view to improving the environment or peoples understanding Giving presentations Identifying trends Establishing and maintaining collaborative relationships with peers / subordinates / managers Adapting behaviour to meet major changes at work Adapting to a major organisational change Building and maintaining effective relationships with internal and external stakeholders Evaluating resource allocation Networking and building relationships Communicating complex information orally Completing a project with constraints Conducting a needs analysis Developing multiple creative solutions Providing professional advice/opinion Research #J-18808-Ljbffr