53 Consumer Behavior jobs in South Africa

About the Role

We are recruiting a Market Research Specialist to design and conduct qualitative and quantitative research for the Company's Growth Phase Plan.

Key Responsibilities

• Design and administer surveys, interviews, and focus groups.
• Conduct competitive benchmarking and environmental scanning.
• Analyse customer demand, market trends, and stakeholder perceptions.
• Contribute insights to the prioritisation of growth opportunities.

Requirements

• Minimum 5 years' experience in market and consumer research, preferably within the financial services sector.
• Strong background in both qualitative and quantitative research methods.
• Proficiency in data analysis tools (SPSS, Excel, Tableau, Power BI).
• Excellent analytical, writing, and presentation skills.
• Relevant degree in Marketing, Research, Economics, or related field

Job Type: Temporary

Contract length: 3 months

Pay: R10 000,00 - R30 000,00 per month

Work Location: Remote

Application Deadline: 2025/08/31

Job Title:

Insights Analyst

Job Description

To support the development and implementation of service insights across strategic client accounts, with a strong focus on turning data into practical and quantifiable solutions. This role plays a critical part in differentiating the business in the outsourced contact centre market through intelligent analytics. By applying structured methodologies, the Insight Analyst delivers measurable, data-driven outcomes that improve business performance, customer experience, and operational efficiency.

Qualifications and Skills Required

• Degree-level qualification in any discipline (science or data-related fields preferred).
• Proven understanding of fundamental statistical and analytical techniques (experience with Six Sigma, Prince 2, or similar methodologies advantageous).
• Strong numeracy and practical knowledge of statistics essential, with experience in advanced techniques such as regression analysis, clustering, and predictive modeling.
• Proficiency in programming languages such as Python, R, or SQL, as well as data visualization tools like Tableau, Power BI,DOMO or QlikView.
• Familiarity with statistical software (SPSS, Minitab, or similar) and advanced Excel functionalities.
• Ability to develop practical, actionable solutions based on data insights.
• Strong written and verbal communication skills, with experience in storytelling with data to drive business decisions.
• Experience presenting to and influencing internal and external stakeholders at all levels of seniority.
• Demonstrable ability to compose high-level presentations, papers, and documentation tailored to the audience.
• Experience in cross-functional collaboration and managing diverse stakeholders.
• Exceptional planning, organizational, and time management skills.
• Call Center Management experience preferred, with a track record of supporting operational improvements.
• Project management experience and related certifications advantageous.
• Innovative problem-solving skills and the ability to adapt to evolving business needs.
• Continuous learning mindset to stay updated on emerging trends in analytics and data science.

Person Specification

• Minimum 2+ years' experience in data analysis, insights, or a similar analytical role.
• Proficient in data visualisation tools such as Power BI, Tableau, or Looker.
• Working knowledge of SQL for querying databases.
• Demonstrated understanding of fundamental statistical and analytical techniques, including methodologies such as Six Sigma or Prince 2.
• Experience using Python or R for statistical programming is a plus.
• Strong communication and storytelling skills, able to clearly translate data into actionable insights for technical and non-technical audiences.
• High attention to detail and strong problem-solving capabilities.
• Ability to develop practical solutions based on the outputs of data analysis.
• Familiarity with predictive analytics and machine learning techniques is advantageous.
• Proficiency with Microsoft applications, particularly Excel and PowerPoint.
• Understanding of client systems, processes, and best practices in a BPO or contact centre context.

Accountabilities & Deliverables

Service Excellence

• Proactively identify opportunities to enhance the level of service provided to internal and external stakeholders.
• Develop and present insights in a manner that is clear, concise, and actionable.

Driving Results

• Contribute to business success by achieving individual and team objectives.
• Use data-driven insights to support strategic decisions and deliver measurable business outcomes.

Innovation

• Seek opportunities to improve processes, tools, and methodologies while managing associated risks.
• Proactively suggest new ideas to management and challenge the status quo diplomatically.

Managing Relationships

• Build and maintain strong relationships across the organization, demonstrating integrity and respect.
• Engage effectively with stakeholders, persuading others to consider alternative perspectives and accept outcomes through logical discussion and reasoning.

Required Behavioral Competencies

• Recognition – Acknowledge and celebrate individual contributions to ensure collective success.
• Integrity – Maintain a positive attitude and lead by example, treating others with respect and fairness.
• Unity – Prioritize team success over personal interests, fostering a collaborative environment.
• Commitment – Honor promises made to colleagues and customers, consistently delivering high-quality results.
• Wow Factor – Strive to exceed expectations by continually seeking to amaze and inspire.
• Adaptability – Thrive in a fast-paced, high-pressure environment while maintaining focus and resilience.
• Proactive Learning – Demonstrate a commitment to personal and professional growth by staying informed about industry trends.
• Emotional Intelligence – Effectively manage interpersonal relationships with empathy and professionalism.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world's most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

The Role

We're looking for a new Insights Analyst Associate to join us on a permanent basis.

This is an ideal opportunity for someone at the start of their career who is eager to learn, grow, and build experience in retail insights. You'll work alongside experienced team members and receive plenty of support and training to help you succeed.

What You'll Do

• Work closely with more senior colleagues to help turn data into meaningful insights and recommendations for our clients.
• Use our tools to support in building presentations and stories that help clients make better decisions.
• Help manage a small portfolio of clients within assigned categories, with guidance and mentorship from the team.
• Assist with identifying trends and patterns in retail data to uncover opportunities for our clients.
• Collaborate with team members across Insights and Client Success to support high-quality client delivery.
• Help create client briefs and presentation materials.
• Take part in training and development opportunities to build your skills and grow your confidence.

What You'll Bring

• A bachelor's degree (in any subject).
• A strong interest in retail, FMCG or data-driven decision making.
• Curiosity, attention to detail and a willingness to learn.
• A proactive and positive attitude, with good communication and collaboration skills.

You don't need to have prior experience in the industry — we're looking for potential, not polish. If you're passionate about working with data to make a difference and want to grow your career in insights, we'd love to hear from you.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world's most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

The Role

We're looking for a new Insights Analyst Executive to join us on a permanent basis.

In this role you will create value for clients through driving actionable recommendations from our tools and deliver best in class insights.

Key Accountabilities – what we expect from you

• Utilize our full suite of tools for a dedicated set of CPG clients within an assigned category.
• Build strong insights, stories, and projects, demonstrating value and driving enhanced usage and renewal of tools.
• Effectively analyze data and trends to identify key focus areas for clients presently and in future.
• Collaborate with Client Success counterparts to recommend relevant insights for CPGs and optimize projects accordingly.
• Responsible for workplan delivery for your categories ensuring efficient, effective delivery against it and measurable value creation reporting.
• Liaise with clients through supporting presentation of insights and scoping relevant project briefs.
• Participate in initiatives that create and drive efficient best practices.
• Maintain all required skills & complete necessary training and act in line with our values and Code of Business.

What we're looking for

• Strong analytical ability and confidence working with data and insights.
• A process-oriented mindset and the ability to navigate complexity.
• Comfortable summarizing findings, preparing briefs, and presenting recommendations.
• Resilient, curious, and ready to learn.
• Background in retail or CPG is helpful, but success comes more from mindset than industry experience.
• Bachelor's degree or equivalent in any subject.

What you can expect from us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Unlocking business growth by transforming raw data into powerful, commercial insights

Our vision for our Senior Insights Analyst is to analyse and synthesise retail media campaign data and various retailer datasets (e.g. sales, shopper etc.) to generate post-campaign insights.

They will generate analysis reports, dashboards, and strategic insights that demonstrate post-campaign performance and can be used for optimising media performance on future campaigns. This role will ensure that our clients' sales teams receive clear, accurate, and commercially impactful insights to drive retail media revenue growth.

We are looking for unique people who believe in fostering a diverse and inclusive environment, where our people are cared for, and where they are happy and inspired to build an extraordinary place to work. We are looking for creative problem solvers who thrives when presented with a challenge and align with our values and culture. We see ourselves as a company that enables its team to thrive, with the top value behind the work we do being trust, which means flexibility and independence.

Our solutions range from cloud-based solutions that are AI-Powered, machine learning predictive tech that keeps our clients ahead of customer behaviour, to centralised, data-visualised, single dashboards, that are custom-built solutions automating and centralising all elements of the management process. We also predict what our customer needs, what they buy, and how much of it they buy. Our solutions have revolutionised all forecasting abilities from pricing, inventory, customer behavior, and sales analytics.

WHAT YOU WILL DO:

Data & Insight Delivery

• Gather, consolidate, synthesize and analyse data across retail media campaigns and retailer data sources (e.g. sales, shopper etc.)
• Produce post campaign reporting with accurate metrics (e.g. ROAS) with clear narratives for advertisers and retailer stakeholders that drive growth
• Deliver ad hoc bespoke insights to support sales and commercial teams
• Maintain and optimise dashboards and reporting structures in collaboration with data visualisation and data engineers
• Support the development of advanced models for sales uplift and attribution

Product Development & Innovation

• Develop and evolve best-in-class retail media measurement methodologies aligned to global best practice
• Provide valuable input into retail media data product roadmap and product innovation by understanding client requirements and features to drive business value
• Recommend and implement improvements in reporting processes, platforms, and visualisation standards.

Stakeholder Relationship Management

• Act as the insight partner to the media sales, client service and commercial teams
• Engage with all stakeholders in structure (e.g. sales, systems etc.)
• Collaborate with stakeholders within the Smollan group to provide an integrated retail media solution

WHAT YOU WILL NEED:

• Relevant Degree (Statistics / Data Science / Analytics)
• 10 years' experience in insight generation using quantitative and qualitative data
• Proven experience in retail datasets (e.g. ePOS, loyalty etc.)
• Quantitative metric calculation and insights report generation
• Highly recommended: Retail media campaign measurement, optimisation and insight generation
• Strong understanding of the retail landscape, ideally combined with an understanding of retail media networks
• Ability to extract actionable insights from multiple retail datasets
• Experience in data visualization using BI Tools (e.g PowerBI, Pyramid) and word processing tools (e.g. Powerpoint, Google Slides)
• Database querying skills (e.g. SQL)
• Proficiency in using third party analytics languages/tools (e.g. Python/R)
• Strong communication skills to translate complex data into client-ready insights
• Business acumen and ability to link media performance with commercial outcomes
• Self-starter with with ability to work independently and cross-functionally with data and insights, and retail teams
• Strong collaboration ethos and problem-solving skills

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .

• Global, ASX-listed market leader in Logistics & Supply Chain | One of the World's most sustainable companies
• Dynamic, collaborative team that's shaping the future of digital supply chains
• Help key business functions make smarter, data-driven decisions.

Are you passionate about transforming complex data into impactful business solutions? If you thrive on data storytelling, visualization, and analytics, this is your opportunity to make a real impact

As part of the innovative Brambles' Data & Analytics team, reporting directly to the Team Lead: Data Analysis & Visualisation for AMETA (APAC + META), you will lead the design, development, and optimization of dashboards, reports, and BI solutions, while driving best practices in analytics and data storytelling across the Region.

What You'll Do:

Design & Develop Interactive Dashboards – Use Power BI, SQL, and data visualization tools to create insightful, action-driven reports.

Translate Data into Business Decisions – Partner with stakeholders across Finance, Sales, and Operations to deliver meaningful insights.

Build & Optimize Data Models – Develop scalable Power BI environments to ensure efficient reporting and decision-making.

Automate & Improve Processes – Leverage Power Apps & Power Automate to streamline data solutions.

Collaborate in an Agile Environment – Work with Data Engineers, Scientists, and Business Leaders to deliver high-impact projects.

What will ensure your success in the Role:

• Educational Background : Relevant tertiary qualifications in Commerce, Mathematics, Statistics, Computer Science, or related technical fields.
• Extensive Experience : Proven track record in Analytics & Business Intelligence, developing animated/interactive visualisations and designing User Interfaces that provide a data storytelling visualisation of key insights and prescriptive actions. Solve business challenges by designing effective data models and reports.
• Technical Proficiency : Expertise in Power BI & SQL (data modelling, SSRS, DAX) and preferably Power Apps & Power Automate.
• Analytical & Problem-Solving Skills : Ability to analyse, interpret and translate complex data and uncover actionable business insights & solutions.
• Communication Skills : Excellent written and verbal skills to translate technical data insights into clear, business-friendly recommendations across varying audience levels.
• Collaboration and Teamwork : Ability to work cohesively with colleagues and stakeholders.
• Proactive & Agile Mindset: Comfortable working in an agile, fast-paced environment, takes initiative, and is open to learning & adopting new technologies and practices.
• Leadership and Mentorship : Share knowledge and mentor others in Analytics best practices to support a data-driven culture.

About Brambles

Brambles Limited (ASX: BXB) Brambles is a global provider of logistics solutions, connecting the world's supply network through its operations, people and technology.

Brambles operates across 60 countries primarily through its CHEP brand, harnessing its industry-leading expertise and the unmatched scale of its asset pool of 347 million pallets, crates and containers through a network of 750+ service centres.

Through its regenerative ambition, built on decades of leadership in the circular economy, Brambles has become one of the world's most sustainable companies.

Since its origin in 1875, Brambles has been at the forefront of innovation. Today, it continues to invest in the future, developing technologies, digital solutions and partnerships to unlock new value and make the world's supply network more resilient and regenerative.

Brambles is listed on the Australian Securities Exchange and an ASX50 constituent. The Group employs approximately 13,000 people, with its largest operations in North America and Europe.

For further information, please visit

Brambles is an accredited Top Employer and offers a range of employee benefits including a competitive salary, fully maintained vehicle or car allowance (for selected roles), bonus opportunities, a supportive learning and development culture and a wide range of opportunities to assist you in achieving your career aspirations. Brambles provides you unparalleled opportunities to advance and accelerate your career and is large enough to take you anywhere and small enough to make sure you get there.

Benefits:

• Flexible working environment
• Paid volunteer leave for those who wish to volunteer their services to a community organisation – 3 days per annum
• Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
• Employee discounts with a range of partners
• Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
• Unparalleled opportunities to advance and accelerate your career
• Attractive options to purchase Brambles shares

Our team boasts a friendly and fun culture that celebrates successes, with award winning engagement and enablement, and results achieved through collective intelligence, collaboration, and teamwork.

With a highly inclusive workplace rich in diversity, Brambles celebrates the diversity of thought, backgrounds, style and working arrangements of our people to ensure that we reflect the communities and customers that we serve.

Join our team to be part of an international growth company with an advantaged and highly sustainable business model. You will be working for a company that is changing the way goods get to market. You will join an efficient and collaborative team who punches above its weight.

For your application to be considered, you will require full working rights in Australia . We are unable to offer sponsorship currently.

Hybrid Remote

Active Learning, Adaptability, Critical Thinking, Cross-Functional Work, Curiosity, Data Analytics, Data Visualization, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Microsoft Power Business Intelligence (BI), Problem Solving, Python (Programming Language), Regression Analysis, R Programming, SQL Tools, Tableau (Software)

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us

Data Insights Analyst

Are you passionate about transforming data into actionable insights? Do you thrive in a fast-paced environment where your contributions make a meaningful impact? We're looking for a talented individual to join our team specializing in Lead Generation as a Data Insights Analyst. In this role, you'll play a crucial part in delivering data-driven insights to support the growth of our clients' businesses.

Main Responsibilities:

Master Cutting-Edge Tools: Become a Super user of Bombora, Automata, and IFP insights, unlocking their functionalities.

Sales Support: Provide proactive insights and recommendations to Sales and Customer Success Managers, supporting the growth of Tier 1 clients and agencies in the US and UK.

Strategic Collaboration: Work closely with the Commercial Planning team to ensure campaigns are strategically focused and deliverable based on audience insights.

Campaign Activation: Support campaign activation by creating and exporting Bombora audience segments for content syndication, programmatic, and paid social campaigns.

End-of-Campaign Reporting: Assist with End-of-Campaign reporting, particularly when employing an Account-Based Approach (ABA), showcasing the impact of campaign activities across Target Account Lists (TALs).

Trend Analysis: Make recommendations on next steps/future activity based on results and shifting trends in the market.

Enhanced Reporting: Supplement reports with additional insights around competitors, audience, and content.

Key Attributes:

Detail-Oriented: Very detail-oriented and logical thinker.

Tech Savvy: Highly proficient in Microsoft Office, especially Excel and PowerPoint.

Analytical Mindset: Analytically minded with a passion for data, trends, and insights.

Quick Learner: Strong interest and ability to quickly learn new tools and platforms.

Problem-Solving Enthusiast: Enjoys problem-solving and finding new solutions to drive innovation.

Well-Organized: Thrives in a fast-paced, high-volume work environment.

Knowledge & Experience:

Experience: 1-2 years in a data, analytics, or reporting role.

Communication Skills: Meticulous attention to detail combined with strong written and oral communication skills.

Reporting Expertise: Ability to communicate insights and results of data analyses by producing written reports.

Benefits:

28 Days Holiday

Private Health Care

Early Finish Fridays: 3pm

If you're ready to join a dynamic team and make a significant impact with your data insights, apply now and take the next step in your career as a Data Insights Analyst.

Marcus Evans, founded in 1983, is a global business intelligence and event marketing company, with 49 offices in 20+ countries. Headquartered in the UK, we are rated in the top 20 UK companies for work/life balance.

Working across all industry sectors our Summits, Conferences and Online Events brands deliver innovative high-level content, networking and one-to-one meeting platforms that bring together key decision-makers on a truly global scale. Our client base is comprised of c-level executives from 98% of existing fortune 1000 companies, and are world leaders in a variety of industries, such as healthcare, legal, pharmaceutical, investments, energy, packaging etc.

We are looking for driven, enthusiastic, and passionate professionals to join our Summits division as Marketing Researchers. You will be responsible for the creation and execution of marketing campaigns using direct mail and email, within budget, to promote events to senior decision-makers in major organizations throughout the region.

This is a junior position, fresh graduates are encouraged to apply.

This is an in-person role located in our
Cape Town
office.

Key Responsibilities

• Identifying Decision-Makers: Research and identify individuals in senior positions (e.g., CEOs, CFOs, Directors) who align with the summit theme and objectives.
• Building Contact Lists: Utilize CRM tools, databases, and online platforms (e.g., LinkedIn) to create targeted prospect lists.
• To provide relevant, accurate, and current information of our potential clients, this is essential for the company's marketing campaigns as well as developing a fundamental understanding of each event.
• Analyze and identify target client contacts based on event topic and geographic markets through research.
• Plan, implement and monitor marketing campaigns to generate marketing referrals for sponsorship sales and direct marketing.
• Proactively contribute to the overall effectiveness of event marketing campaigns

Qualifications

• Recognized degree or diploma in any discipline, preferably in Marketing or Business Administration
• You will have a demonstrable experience in lead generation or excellent research abilities.
• Practical marketing experience will be considered an advantage (1-2 years)
• Excellent knowledge of the English language
• French language to be considered an advantage
• Willingness to adapt to a performance driven culture.
• Must be computer literate and proficient in Microsoft Office applications.
• Able to start immediately.

Compensation & Benefits

• Comprehensive induction training, ongoing mentoring plus continuous on-the-job training & development.
• Promotion up the ranks is achievable with consistently high performance.
• Professional work environment.
• Attractive basic salary and commission package.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

The purpose of the Strategy and Insights Analyst role is to support the Strategy and Sustainability Department by collecting, analysing, and visualizing data to provide actionable insights that drive informed decision making and influence business planning and operations processes. The role focuses on assisting with data preparation, generating reports, monitoring key performance metrics, and contributing to market research and strategic initiatives, ensuring alignment with the company's goals and objectives.

Market Research & Trend Analysis:

• Conduct primary and secondary research on various topics related to our industry, including market trends, competitive landscape, and customer insights, industry developments, and macroeconomic factors.
• Identify emerging trends and disruptions in the industry
• Develop methods to continuously monitor and track industry trends, competitor activities, and market opportunities.

Data gathering and processing

• Gather and process data from various sources, unpack market and industry changes into meaningful intelligence
• Have knowledge of how external factors impact business operations with the ability to forecast future business performance based on external environmental factors
• Utilize publicly available information, corporate licenses relevant data and insights.

Strategy development and planning support

• Analyse complex data sets to identify patterns, trends, and correlations to create scenarios for long term planning
• Interpret data to contextualise planning parameters and inform strategy development across the value chain

Presentations and Reports

• Develop professionally formatted and grammatically correct reports, dashboards and presentations, including executive summaries, research findings, and recommendations.
• Clearly communicate findings, implication for the business and market, recommendations, and potential risks.
• Assist in the publication of articles and thought leadership pieces

EBM support/Input

• Provide support in compiling the meeting input/presentation for strategic activities meeting within the EBM process

Competitive Intelligence

• Develop analytical tools and methods to monitor and analyze competitors' activities, strategies, strengths, weaknesses, and market positioning.

Customer Intelligence

• Monitor changes in customer behaviors, preferences, needs and expectations – identifying emerging trends and support in the development of implications for the industry and the organisation

Compliance

• Adhere to compliance standard as it relates to handlings of sensitive and confidential data.

Risk Assessment

• Work collaboratively with teams to Identify and evaluate potential emerging risks and challenges that may impact the organization's strategic goals.

Continuous Improvement

• Stay abreast of the latest market research methodologies, business intelligence tools, and industry best practices.
• Continuously improve analytical techniques and data gathering processes.

Collaboration and Communication:

• Work collaboratively with various departments and stakeholders to gather insights and disseminate intelligence in the organisation

Professional Qualification and Certifications:
A bachelor's degree in a relevant field i.e. Engineering, business administration, marketing, finance, data science or a related discipline. A master's degree would be advantageous.

Work Experience:
3 or more years' experience, preferably in the petro-chemical industry. Minimum of 2 years' experience in management consulting or data analytics.

Knowledge and skills:

• Analytical and critical thinking with the ability to process and interpret complex data.
• Possesses comprehensive knowledge of the petro-chemical industry, with the capability to analyze global and local trends and assess their implications for the company.
• Familiarity with business intelligence concepts, tools and methodologies.
• Awareness of market trends, competitor performance, and industry regulations and policies
• Proficient knowledge of data sourcing, integration, and data management from internal and external sources.
• Understanding of the refining value chain, operational metrics and performance indicators.
• Ability to analyse complex data sets and identify trends, patterns, and actionable insights.
• Critical thinking to evaluate the relevance and accuracy of data for decision-making.
• Capability to use data to influence business planning and operations.
• Excellent communication skills to convey insights and recommendations clearly.
• Collaboration skills to work effectively with cross-functional teams.
• Initiative and independence in identifying, sourcing, and leveraging data.

Application deadline:
21 September 2025