18 Client Support Specialist jobs in Pietermaritzburg

• Remote
• Permanent
• Full Time
• Published: 1 day ago

Family-Friendly Hours & Work from Home

Fast-Growing Digital Marketing Leader

In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.

Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”

As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.

Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.

Your specific role responsibilities include, but are not limited to:

• Answering incoming support calls, email and chat from live clients regarding their website and plan type service
• Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
• Advising live clients on new digital marketing methods to maximize site performance
• Coordinating with internal teams to complete client requests

To be invited for an interview, you should possess the following skills and experience:

• An upbeat, positive phone manner that exudes confidence and trust to our clients
• Direct client service experience (via phone and email) and a passion for providing exceptional service
• Superior written and verbal communication skills
• Basic HTML skills
• Basic Photoshop skills
• Basic digital marketing skills (including SEO and social media)
• Excellent organizational and time management skills

Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).

Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?

Job Title : Customer Service Representative

Location : Office -Based, Pietermaritzburg

Hours: Aligned to U.S (approx. 3:00 p.m. – 11:00 p.m. SAST).

Our client is a leading provider of workplace solutions, helping organizations equip, enhance, and energize their environments through office essentials, technology, furniture & design, facility supplies, branded merchandise, and more. Our remote staff in South Africa play a vital role in delivering high-quality service and operational support to our U.S. teams and clients.

Role Summary

The Purchasing CSR (South Africa) supports the U.S. Purchasing Department by

ensuring timely and accurate processing of purchase orders, converting

store/e-commerce orders into purchase orders, and providing responsive service to

vendors and internal teams. This role requires detail-oriented execution, proactive

follow-up, and excellent communication skills to bridge South Africa operations with

U.S. business needs.

Key Responsibilities

Purchase Order Management

● Create, review, and issue purchase orders (POs) to vendors based on requisitions, sales orders, and store orders.

● Verify product details, pricing, terms, and lead times before submission.

● Track open orders and proactively follow up with vendors on acknowledgments and delivery status.

Store Order Conversion

● Convert e-commerce or client-facing store orders into accurate internal

purchase orders.

● Validate product codes, quantities, pricing, and shipping instructions from store

systems.

● Communicate discrepancies (out-of-stock, substitutions, pricing mismatches)

to sales or purchasing leadership for resolution.

● Ensure converted orders flow smoothly through the purchasing and fulfillment

process.

Vendor Communication & Follow-Up

● Maintain ongoing communication with vendors regarding order confirmations,

delays, substitutions, and logistics.

● Escalate issues impacting customer deliveries to U.S. Purchasing Manager.

● Support vendor performance tracking by documenting delays and

discrepancies.

Internal Stakeholder Support

● Respond to order status inquiries from sales, operations, and other teams in a

timely and professional manner.

● Provide daily/weekly reporting on purchase order and store order conversion

activity.

● Partner with U.S. warehouse/logistics teams to confirm receipt and resolve issues. Data Accuracy & Compliance

● Enter and maintain accurate records in ERP/purchasing systems (e.g. NetSuite or equivalent).

● Ensure compliance with purchasing policies and audit standards.

● Support invoice matching and billing discrepancy resolution with Finance.

Qualifications

Required:

● 1–3 years' experience in purchasing, procurement, order entry, or customer

service.

● Strong written and verbal English skills (for U.S. vendor and internal communication).

● Proficiency with Microsoft Office (Excel, Outlook) and ERP systems.

● Experience handling data entry, order conversions, or similar administrative tasks.

● Ability to work U.S. business hours (Eastern/Central).

Experience in office products, branded merchandise, or facility supply industries.

● Familiarity with e-commerce/storefront order platforms (e.g., Shopify, InkSoft,

Facilis Syncore, commonsku).

● Knowledge of NetSuite or similar ERP.

● Prior remote support for U.S. clients.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

• SaveAct

Call for Technical Support Consultant(s) at SaveAct

• Deadline:

03 October 2025

• Region:

Pietermaritzburg, KwaZulu-Natal

• Salary:

To be negotiated

• Type of employment:

Part time

Job Description
SaveAct has recently been awarded funding to engage with stakeholders around its savings methodology and how it can address the livelihood needs of women and youth. The focus is on making the case for an ecosystem of collaborators with a shared vision for change, sharing the value proposition, and assisting interested parties to understand the potential for catalysing far-reaching change, and exploring the contribution they could make to develop a collective initiative.

About the work:
The services of one or more consults are sought to provide short-term advisory/ capacity building, research and facilitation services to SaveAct. SaveAct is working with partners to promote enabling ecosystem to scale its programme.

Qualifications And Requirements
Consultants with specialized knowledge and experience are being sought in the following areas:

• Group-based savings methodology, that enables access to finance in the rural and informal economies and its potential to effect deeper social and economic change.
• Design, advice and communication to support SaveAct's scaling plans.
• Workshop design and facilitation skills to enable consultations with NGOs and SaveAct's partners, that would equip them and other stakeholders (e.g. financial services, agroecology and economic use of natural assets, social change actors or investors, and circular economy/ micro-enterprise promoters) to envision their collective potential to effect societal change.

How to apply

Requirements
The relevant person(s) should submit their CV (maximum of 2 pages) and their daily rate. You are requested to prepare a short submission of one to two pages as to why you are qualified in terms of the above requirements and your suitability to contribute to the following components of work:

1: Building the Ecosystem
Responsibilities
Attending to the need for a strong and focused organisation responsible for providing professional services to actors in the programme ecosystem. This includes:

• Skills required, ways of working, coaching and advising on systems for scale
• Assisting SaveAct to communicate its ecosystem and partner propositions
• Assisting SaveAct in creating an environment conducive to onboarding partners into the programme and enabling successful application of our core methods
• Ways of developing a learning-centred and reciprocal culture within the ecosystem and amongst partners, and co-developing methods conducive to a vibrant and inclusive community of practice with a wider enabling ecosystem
• Supporting SaveAct in establishing what partners need to do their work efficiently and effectively and refining the role that digital tools can play to secure ease of planning, implementation, reporting and learning.

2: Model Replication
This Involves Supporting SaveAct In

• Reviewing experiences in testing the programme replication pipeline, including selection and onboarding of NGOs interested in adopting SaveAct's methods, the structuring of implementation arrangements, and tracking and learning from partner experiences. Periodic reports on the issues and actions required, and the overall learning outcomes will be needed.
• Synthesizing lessons and disseminating learning notes that inform design and practice relevant to SaveAct, partners, and ecosystem actors.
• Advice on how to handle new and atypical partner requests and facilitating the review of particular arrangements and experiences related to partnering with the purpose of strengthening design and implementation.

Timing And LOE
Submissions are to be emailed to by 3 October 2025 at close of business. Consultants will need to be available to commence work on a part-time basis from 7 October 2025. Some remote work is possible, with in situ work being done in Pietermaritzburg/ KwaZulu-Natal.

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• Date posted:

26 September 2025

Back to #NGOJobsBoard

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do :

• Provide exceptional customer support via emails
• Troubleshoot technical products and applications
• Provide product information and assist with sales-related questions
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

• Excellent English skills (at least C1 for both spoken and written)
• Experience in customer service within a SaaS or cybersecurity company
• Comfortable with technology and eager to learn new tools
• KPI-driven, with a clear understanding of performance metrics
• Hands-on experience with CRM (Zendesk preferred)
• Creative thinker, able to propose alternate solutions when needed
• Patience and resilience when handling complex cases or difficult customers.
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website :

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.