1,358 Call Centers jobs in South Africa

Job Title:

Helpdesk Support Technician

Location:

Umhlanga, Durban, Kwa-Zulu Natal

Department:

IT

About the Role:

We're looking for a proactive, people centered Helpdesk Support Technician to be the first point of contact for all IT support needs. You'll triage and resolve end user issues, keep our devices healthy and secure, and help us maintain a tidy, well documented IT environment. The role is designed for someone starting their IT career with strong troubleshooting instincts and a willingness to learn.

Key Responsibilities:

• Helpdesk & Triage

Log, prioritise and resolve tickets from Freshdesk; escalate to Tier2/3 when needed; keep users informed and close tickets with clear notes.

• Microsoft 365 (Entra ID/Azure AD) Fundamentals

Create/disable users, assign and adjust licenses, password & MFA resets, basic distribution list/Group management, mailbox configuration.

• Endpoint Setup & Support

Prepare and deploy Windows 10/11 devices, Mobile devices, apply compliance baselines, install approved software, troubleshoot performance and application issues.

• Security Hygiene

Assist with Microsoft Defender alerts, safe links/attachments issues, and basic patching/updates; report suspicious activity promptly.

• Network & Peripheral Basics

Firstline troubleshooting for WiFi, VPN, DNS/DHCP symptoms, printers/scanners, VoIP handsets and meeting rooms.

• Business Apps Support

Provide first line support for internal systems by following SOPs and escalating complex issues to product owners.

• Morning Operational Checks

Run the daily Microsoft Lists checklist during the first hour; log outcomes/notes; notify the IT manager in Teams once all checks are complete.

• Onboarding/Offboarding

Setup accounts, prepare devices, join users to required groups/Teams/SharePoint libraries/Domains; collect and wipe devices on exit.

• Asset & Stock Management

Keep inventory up to date; manage spares/loaners; label and track equipment.

• Planned Maintenance

Participate in occasional afterhours changes, rollouts, or testing windows.

• Access Control

Low level understanding of access control for occasional installations.

• CANCOM related Products

Looking after CANCOM Products from Hardware to software.

What You'll Need (Minimum)

• 1–3 years of IT support experience
• Solid grasp of Windows 10/11, Microsoft 365 apps (Outlook, Teams, OneDrive), and basic PC hardware.
• Solid Grasp of Android Operating systems
• Clear, friendly communication skills (written and verbal) with a customer first mindset.
• Structured troubleshooting approach and good ticket quality.
• Keep tickets clear, complete, up to date.
• Basic understanding of ITIL concepts (incidents, requests, SLAs).
• Driver's licence and ability to visit nearby branches when required.

Nice to Have (Advantageous)

• Exposure to Entra ID/Azure AD, Exchange Online, Microsoft Defender or any AV alternatives.
• CompTIA A+ N+
• Experience with a ticketing system (e.g., Freshdesk, Zendesk, JSM).
• Basic networking fundamentals (IP, DNS, DHCP, VPN).
• Access Control knowledge and hardware experience

Success Indicators (KPIs)

• SLA adherence (first response and resolution times) and CSAT feedback.
• Ticket quality (clear notes, root cause recorded, appropriate categorisation).
• Reduction in repeat incidents through Knowledge Base contributions and user education.
• Reliable completion of daily morning checks and accurate reporting of issues.
• Neat asset records and zero surprise device handovers during onboarding/offboarding.

People Skills & Behaviours (what we're looking for)

• Customer empathy & patience – listens without interrupting, acknowledges impact, stays calm with frustrated users.
• Clear, plain-English communication – explains steps simply, avoids jargon, confirms understanding ("teach-back").
• Ownership & follow-through – takes responsibility, sets realistic ETAs, gives proactive updates until closure.
• Prioritisation & time management – applies impact/urgency, balances the queue, asks for help early.
• Team collaboration – clean handovers, shares fixes in the knowledge base, supports colleagues during spikes.
• Adaptability & learning mindset – picks up new tools quickly, incorporates feedback, documents learnings.
• De-escalation & professionalism – manages tone, offers alternatives, knows when/how to escalate.
• Security awareness – validates identity before changes, handles data discreetly, follows SOPs.
• Documentation discipline – writes concise, useful ticket notes and knowledge base articles.
• Reliability – punctual, consistent with daily checks and SLA commitments.

How to Apply

Interested candidates are invited to submit their CV and a brief cover letter to

Please include "Helpdesk Support Technician" in the subject line.

Tsebo Facilities Solutions is currently looking for a Help desk operator to serve as the first point of contact. To ensure swift and accurate resolution or escalate as needed. uphold high service standards contributing to smooth operations and staff satisfaction.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Response to calls & Enquiries

• Answer all helpdesk related calls within the agreed SLA time
• Respond and address all email queries as they arise according to client agreed processes and protocols
• Address any walk-in client requests
• Answer calls and take messages when required
• Radio any urgent calls to the cleaning and maintenance teams as received.

Log Calls

• Log calls accurately on the system, ensuring the pertinent details are captured correctly and accurately. Including but not limited to caller details, fault details, location details.
• Ensure the calls are categorised to the correct service type.
• Ensure the calls are prioritised according to the SLA requirements.
• Ensure the calls are assigned to the correct team / subcontractor for action.
• Ensure that all the updates provided by the FM team are captured and the status of the call is updated.
• Follow up on the call list daily to ensure the calls remain in SLA time.
• Close calls when required.
• Question the caller to establish the actual call requirements and ensure the most accurate detail is captured to assist the team to complete the call timorously.
• Log all PPM calls as per the PPM list and ensure these are assigned correctly.
• Familiarise yourself with the safety requirements with specific tasks and ensure the correct documentation is sent with calls which are assigned to ensure compliance.
• Support the Maintenance planner with any work order requirements where required.

Caller Interaction

• Respond to callers within the defined response time.
• Provide feedback on job progress and ensure the caller is kept updated on the progress.
• Escalate any issues as required.
• Handle all enquiries / calls in a polite, friendly and professional manner.
• Handle difficult callers with respect and diplomacy.
• Escalate difficult callers to the relevant Manager when necessary.
• Establish a good working relationship with client and contractors

Reports

• Daily, Weekly, Monthly reports to be generated and distributed as per the report matrix as well as adhoc reports requested by the client and management.
• Client satisfaction reports to be generated. Ensure that 5% of calls logged are surveyed and responses recorded.

• Satisfaction qualification
• Must enjoy working in a rigid time bound environment
• Must be customer focused, and service driven
• Must be friendly
• Positive and motivated attitude (go getter)
• Bilingual
• Helpdesk Operator Experience
• Knowledge of an Accounting Package, Switchboard system, telephone etiquette & MS Packages
• Knowledge of a Helpdesk Package
• Knowledge and understanding of SLA
• High degree of computer literacy (MS Word, Power Point, Excel)
• Excellent Communication Skills and Relationship Management Skills
• Excellent report writing skills
• Customer Service Skills
• Problem solving and Analytical Skills
• Financial and business acumen

• Matric
• Contact Centre/ Customer Service Certificate
• 1 - 2 years experience
• Contact Centre/ Customer Service Certificate
• Experience with Infor EAM V11 an advantage
• Experience with Remedy an advantage
• Catering knowledge advantageous
• Facilities Experience advantageous

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

Job Summary:

We are seeking a highly motivated and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2. Sales: Meet sales targets by promoting products or services to customers.

3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills.

2. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3. Sales Skills: Ability to meet sales targets and promote products or services.

4. Problem-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full-time, Permanent

Pay: From R2 500,00 per month

Work Location: In person

Company Description
WNS Global Services Inc.
(NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa
has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Key responsibilities:

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client's products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.

Experience, knowledge, skills and attributes required:

• 2 years' experience in the travel, tourism or customer service industry
• Grade 12 or equivalent
• 12 months travel and tourism training or relevant training advantageous
• GDS training system, preferably Amadeus, Sabre & Galileo
• Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
• Excellent understanding or experience of delivering great customer service to a customer

Qualifications
Key requirements:

• A Matric/Grade 12 Certificate or equivalent;
• Travel and Tourism qualification would be advantageous but not essential.

Job Title: Call Center Agent – Medical Insurance Campaign (EXL Service– US Client)

Location:
Cape Town, South Africa

Contract:
Full-Time | Night Shift (Monday to Friday – U.S. Hours)

Includes:
Basic salary + Medical aid + Shift allowance + Performance incentives

Kickstart Your Call Center Career – With a Medical Edge

Are you passionate about people, experienced in a call center, and confident using medical terminology? Join a global campaign for One of EXL Clients, a leading U.S. life insurance provider, right here in Cape Town.

We're looking for
articulate, service-focused call center agents
with a background in
healthcare, biology, or medical studies
(even if incomplete). You'll take
inbound calls
from U.S. customers and conduct
medical pre-screening interviews
to see if they qualify for life insurance.

This is a great opportunity for someone who has worked or studied in the medical field but is now looking to apply that knowledge in a professional office environment.

What You'll Do:

• Take inbound calls from U.S. customers (no cold calling)
• Ask clear, scripted
  medical pre-screening questions
• Use your understanding of medical terms and clear pronunciation to guide the call
• Accurately capture customer information
• Deliver excellent customer service in line with compliance and training standards

You're a Great Fit If You Have:

• Previous
  call center experience
  (essential) (1+ year preferred)
• Medical background – whether through
  study or work
  (nursing, biology, paramedics, anatomy, etc.) Must
  NOT currently be studying
• Strong spoken English and
  confident pronunciation of medical terms
• Matric (Grade 12)
• Clear
  criminal and credit record
• Willingness to work
  night shifts
  (Monday–Friday, U.S. business hours)

What We Offer:

• Competitive
  basic salary
  (details shared during interview)
• Shift allowance
  for night work
• Attractive
  performance-based incentives
• Paid training focused on U.S. medical terminology and customer service
• A stable, weekday night-shift schedule (no weekends)

Why Medical Background Matters:

Success in this role depends on your ability to
understand and clearly pronounce medical terms
during interviews. Candidates with a medical foundation tend to perform better in training and on the floor. If you have this knowledge and strong communication skills, we want to hear from you

In alignment with the
Employment Equity Act
, and to ensure that our workforce reflects the diversity of our communities,
preference will be given to applicants from historically underrepresented groups
, aligned with our
EE targets
.

Apply Now and take the next step in your customer service career

Make an impact. Be the voice of excellence. Join EXL.

Join our team as a Lead Generator and help us connect with potential clients

Do you have or are you?

Strong communication skills

Comfortable making calls

Target-driven and self-motivated

Team player and independent worker

Education:

• High School (matric) (Preferred)

Experience:

• Call Centre: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Job Type: Temp to perm

Contract length: 2 weeks

Pay: R4 000,00 - R4 500,00 per month

Work Location: In person

* Fluent in English and Afrikaans

*Excellent communication and attention to detail

*Previous call center experience and advantage

*Matric

*Excellent computer skills

*NB- Fast paced and must be able to work under pressure

5 Days out of 7 shift rotation & weekends

Job Type: Part-time

Work Location: In person

You're Invited

International Call Group – Open Day Recruitment

We're hiring Call Center Agents and would love to meet you

Date: Friday, 26 September 2025

Time: 9:00 AM – 12:00 PM

Address: 15 Fairways Avenue, Mount Edgecombe Business Park, Estate 2, Durban

Whether you have call center experience or not, we welcome all walk-ins and referrals

Bring along:

• Your CV
• Your Matric certificate or Grade 11 report

Please ask for Ester upon arrival

Feel free to share this with anyone looking for a job opportunity

We look forward to seeing you there.

Job Type: Full-time

Work Location: In person