297 Call Centers jobs in South Africa

SWATX, Cape Town, Western Cape, South Africa — Call Center Agent.

• Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
• Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
• Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
• Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
• Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
• Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement.

• Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST)

• Handle inbound and outbound calls professionally
• Book appointments for specialists with leads who have expressed interest in our services
• Follow up with clients to confirm appointments and provide necessary information
• Maintain a positive customer experience through effective communication
• Achieve targets and earn performance-based incentives

• Excellent verbal communication and phone etiquette
• Experience in handling inbound and outbound calls
• Ability to work with client lists and manage booking processes
• Goal-oriented and motivated to meet and exceed targets

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Requirements:

• Matric certificate
• Minimum 6 - 12 months outbound sales experience
• Medical GAP and Motor warranty experience is an advantage
• Good communication skills

Benefits:

Guaranteed earnings of R4000 or higher depending on experience + uncapped commission

We are looking for people who are serious about making money. If you meet the above requirements, we would love to have you join our team.

Here’s a rewritten version tailored for a call center agent role:

Position: Inbound Call Center Sales Representative

Role Overview

As the first point of contact for inbound calls, you will engage with customers, assess their needs, provide key information, and drive sales opportunities. Your role is crucial in delivering exceptional service, qualifying leads, and supporting business growth.

Key Responsibilities

1. Customer Interaction: Handle inbound calls efficiently, providing prompt and professional assistance.
2. Sales Qualification: Assess caller needs using qualification criteria such as budget, authority, need, and timeline (BANT).
3. Product Knowledge: Educate customers on services, answer inquiries, and address concerns effectively.
4. Appointment Scheduling: Set up follow-up calls or meetings for the sales team with high-potential leads.
5. CRM Management: Accurately update and maintain customer records in the CRM system.
6. Performance Metrics: Consistently meet or exceed sales quotas and call center targets.
7. Collaboration: Work closely with the sales team to ensure smooth lead handoff.
8. Market Insights: Provide feedback on customer inquiries, emerging trends, and potential service improvements.
9. Call Handling Efficiency: Utilize call center best practices to maximize productivity and customer satisfaction.
10. Time Management: Manage high call volumes while maintaining service quality.
11. Adaptability: Adjust to changing priorities, new products, and evolving customer needs.

1. 2+ years of experience in a call center, inbound sales, or customer service role.
2. Proven ability to meet or exceed sales and call performance targets.
3. Strong verbal and written communication skills.
4. Excellent phone presence with the ability to build rapport quickly.
5. Proficiency in CRM systems and call center technology.
6. Ability to multitask and stay organized in a fast-paced environment.
7. Quick learner with a flexible approach to new information and tools.
8. Schedule Flexibility: Must be available to work within PST to EST time zones.
9. Call Center Expertise: Understanding of call metrics, scripts, and handling high call volumes.

1. 2+ years of experience in a high-volume call center environment.
2. Familiarity with sales automation tools and call center software.