75 Audit Processes jobs in Johannesburg

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).

Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.

Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.

Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.

Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.

Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.

Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.

Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.

Overview

Sutherland
Unlocking digital performance. Delivering measurable results.

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).

• Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
• Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.
• Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.
• Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.
• Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.
• Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.
• Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.
• Compliance: Ensure that all processes and interactions comply with company policies and regulations.

• Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

• Service Delivery
• Root Cause Analysis
• Training
• Quality Assurance
• Insurance Legislation
• Regulations
• Assurance
• Compliance
• Quality Management
• CRM
• Regulatory Compliance
• Customer Service

About the Role:

We are looking for a Quality Assurance Engineer with experience in Playwright to help our client build and maintain high-quality software. In this role, you will work closely with developers, product managers, and designers to ensure our applications are thoroughly tested, stable, and scalable. If you have a strong attention to detail, a passion for test automation, and experience working in fast-paced tech environments, we’d love to hear from you!

Key Responsibilities:

• Test Automation: Design, develop, and maintain automated test scripts using Playwright .
• End-to-End Testing: Implement and execute comprehensive test cases for web applications.
• CI/CD Integration: Work with development teams to integrate automated tests into CI/CD pipelines .
• Bug Tracking & Reporting: Identify, document, and track bugs, collaborating with developers to resolve issues.
• Performance & Regression Testing: Ensure system stability by running tests after updates or changes.
• Manual Testing: Perform exploratory and functional testing when automation is not feasible.
• Test Strategy & Best Practices: Contribute to improving testing processes, frameworks, and documentation.
• Cross-Team Collaboration: Work closely with developers, product managers, and DevOps engineers to maintain software quality standards.

What We’re Looking For:

• Experience: 6+ years in software testing/QA, with a strong focus on automation.
• Playwright Expertise: Hands-on experience writing and maintaining Playwright test scripts.
• Programming Skills: Proficiency in JavaScript/TypeScript for writing automated tests.
• CI/CD & DevOps Knowledge: Experience integrating automated tests with Jenkins, GitHub Actions, CircleCI, or similar tools .
• Strong Analytical Skills: Ability to analyze test results and troubleshoot software issues efficiently.
• Attention to Detail: Ability to spot edge cases, inconsistencies, and UI/UX issues.
• Agile Experience: Familiarity with Scrum/Kanban methodologies and working in an Agile environment.

We are a leading player in the fresh produce industry, committed to delivering the highest quality products to major retailers and customers both locally and internationally. We take pride in upholding the highest standards of food safety and quality compliance while maintaining strict adherence to local and international regulations.

We are looking for a skilled and motivated Quality Assurance Manager to join our technical team. The successful candidate will use their technical expertise to drive quality systems within the business, ensuring compliance with food safety standards and regulations. You will oversee Quality Controllers and work closely with site management while playing a key role in customer communication.

• Support production management with processing and assist in implementing solutions for quality and food safety challenges.
• Manage procedural reviews and implement new policies and procedures.
• Assess quality reports from QC checks and provide detailed summaries to management.
• Stay updated on food safety and quality regulations, ensuring full compliance at all times.
• Participate in the Food Safety Team and uphold Food Safety Principles across all sites.
• Take responsibility for QC teams to ensure full understanding of Food Safety Manual principles.
• Analyze non-conformances and follow up on corrective actions.
• Manage customer specifications and communicate quality issues or non-conformances to clients.

• Strong leadership and mentoring abilities.
• Excellent problem-solving and decision-making skills.
• Ability to identify and apply fact-based, data-driven decision-making processes.
• Strong interpersonal and communication skills, with the ability to build relationships across all levels of the business.
• High attention to detail with a passion for fresh produce quality standards.

• Bachelor's degree in Food Science and Technology or a closely related field.
• Experience in a fast-paced food production environment is an advantage.
• Knowledge of food safety regulations and compliance standards.

• Bachelors Degree in Food Science or related field / Advanced Diploma
• Minimum of three years experience in quality assurance and manufacturing
• Excellent communication and presentation skills
• Proficiency in Microsoft Word and Excel
• Strong planning, organisational, and execution abilities
• Results-orientated and able to perform well under pressure
• Ability to delegate tasks effectively when required
• Strong interpersonal and employee relations skills
• Self-motivated and able to work independently
• Able to monitor and comply with safety rules and regulations
• Physically able to climb stairs and move easily between processing areas

NOT FOR FIRST TIME JOB SEEKERS

Role

Plays a critical role in ensuring the quality and reliability of digital applications across enterprises. Operating under the direction of the Senior QA Manager, this role is hands-on in building and executing test plans, automating test cases, and validating releases across mobile apps, backend APIs, and cloud-based platforms.

This role works within Agile squads, collaborating closely with developers, product owners, DevOps engineers, and other QA team members to ensure high test coverage, early defect detection, and compliance with test governance standards.

The ideal candidate is skilled in both manual and automated testing, familiar with CI/CD environments, and capable of owning quality outcomes for assigned features or services.

Relevant Experience

• 4 - 6 years of hands-on experience in manual, performance and automated testing
• Strong experience testing Mobile Apps, Web Portals and APIs
• Strong experience using either Selenium, Playwright, Appium, Jmeter or Katalon
• Skilled in proper test planning
• Familiarity with various SDLC and STLC frameworks
• Experience testing Java-based backend APIs, including validation of business logic, data integrity, and integration points
• Proven exposure to cloud-based environments (e.g., Azure), with ability to test in hybrid or DR-ready setups
• Experience validating system behavior during infrastructure migrations and deployments
• Familiarity with CI/CD-integrated testing pipelines, and version control platforms (Git, Azure DevOps, or GitHub Actions)
• Ability to work in Agile/Scrum environments, contributing to sprint planning, backlog grooming, and test case refinement
• Experience with cross-platform testing tools and mobile device emulators
• Familiarity with cloud-based testing environments is an advantage

Key Responsibilities

• Design and execute test cases for mobile apps, web apps, APIs, and backend systems
• Perform functional, regression, UI/UX, automation and performance testing
• Log, track, and verify defects to closure; collaborate closely with developers and DevOps teams
• Support the QA lead in validating cutover activities
• Contribute to the implementation of test automation scripts
• Contribute to Proper test planning and Review boards
• Ensure test documentation is complete and aligns with traceability requirements
• Participate in agile ceremonies and sprint-based test planning

Information

• Must be adaptable to a fast-paced work environment (Agile, etc.)
• Must be conversant with CI/CD
• Strong attention to detail, communication skills, and test ownership are essential
• Will be instrumental in ensuring release alignment, end-user quality, and regression for applications as applicable

Minimum Qualifications

• Bachelor's degree in computer science, Information systems, Engineering, or related field.
• 4+ years of experience in Quality Assurance
• Additional training or coursework in software testing or automation is beneficial
• Technical Skills
• Testing and Automation Frameworks: Selenium, JMeter, Postman, Cypress, Appium
• CI/CD and Test Integration: Azure DevOps, Jenkins, SonarQube, Allure, GitHub Actions
• Mobile and API Testing: Firebase Test Lab, App center, swagger/Postman
• Test Data & Environment Management: Wire Mock, or any custom middleware for mocking data/endpoints

Certifications (preferred, not mandatory):

• ISTQB Foundation Level (required)
• Certifications in Selenium, Appium, Cypress or Agile Testing (e.g. ICP-TST) are a plus
• Familiarity with Azure DevOps Test Plans or equivalent platforms

We are seeking a QA Engineer for a
6/7 month contract
with experience in automated testing, CI/CD, and cloud-native applications. You'll ensure quality across microservices and distributed systems.

The position is onsite at a Broadcasting Company based in Randburg.

Responsibilities

• Design and implement automated test suites (unit, integration, E2E)
• Collaborate with developers to define testable requirements Technical Lead QA Engineer Senior Manager: Software Engineering
• Integrate testing into CI/CD pipelines
• Perform load, performance, and security testing
• Maintain test documentation and defect tracking
• Ensure quality across microservices and distributed systems

Required Skills & Experience

• 4+ years in QA roles with automation focus
• Experience with tools like Selenium, Postman, JMeter, or Playwright
• Familiarity with Microservices, REST APIs, and cloud platforms (AWS)
• Understanding of Kafka and event-driven testing strategies
• Experience with .NET-based systems
• Exposure to DevOps and observability tools
• Experience in automated testing, CI/CD, and cloud-native applications

Behavioural Competencies

• Outcome driven: focused on delivering scalable and stable commerce experiences.
• Detail oriented: anticipates edge cases in transactional systems.
• Collaborative: works well within product engineering squads and with cross-functional teams.
• Adaptable: thrives in a fast-paced environment with evolving priorities.
• Problem solver: experienced in debugging, root-cause analysis, and resolving production issues.
• Thrives in fast-paced, product led environments