1,375 Audit Processes jobs in South Africa

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).

Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.

Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.

Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.

Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.

Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.

Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.

Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.

Overview

Sutherland
Unlocking digital performance. Delivering measurable results.

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).

• Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
• Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.
• Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.
• Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.
• Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.
• Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.
• Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.
• Compliance: Ensure that all processes and interactions comply with company policies and regulations.

• Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

Job Purpose:

To lead and manage the quality assurance function across sheet metal and railway manufacturing operations, ensuring compliance with industry standards, customer specifications, and regulatory requirements. The QA Manager will drive continuous improvement, oversee inspections and audits, and ensure that products meet stringent safety and performance criteria.

Key Responsibilities:

Quality Management System (QMS):

• Develop, implement, and maintain ISO 9001, IRIS (International Railway Industry Standard), and other relevant QMS frameworks.
• Ensure documentation and procedures are up-to-date and compliant with industry standards.

Inspection & Testing:

• Oversee incoming, in-process, and final product inspections for sheet metal components and railway assemblies.

Compliance & Audits:

• Lead internal and external audits (ISO, IRIS, customer audits).
• Ensure compliance with railway safety standards (e.g., EN 15085 for welding of railway vehicles).

Team Leadership:

• Supervise QA inspectors and technicians.
• Provide training and development on quality tools and standards.

Customer & Supplier Quality:

• Liaise with customers regarding quality concerns and corrective actions.
• Conduct supplier audits and manage supplier quality performance.

Continuous Improvement:

• Use Six Sigma, Lean, and Root Cause Analysis tools to drive process improvements.
• Lead CAPA (Corrective and Preventive Action) initiatives.

Qualifications & Experience:

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or related field.
• 5–10 years of experience in quality assurance, preferably in sheet metal fabrication and/or railway manufacturing.
• Certification in ISO 9001, IRIS, or similar standards.
• Experience with welding standards (EN and railway safety regulations.
• Proficiency in quality tools: FMEA, SPC, 8D, Pareto Analysis, etc.

Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Attention to detail and commitment to safety and quality.
• Ability to work cross-functionally with production, engineering, and supply chain teams.

Please stipulate your salary expectation along with your application.

Job Type: Full-time

Work Location: In person

Overview

We are looking for a Senior QA Engineer with a strong background in both manual and automated testing to join a dynamic software team building high-quality, scalable web and mobile applications. This role offers the opportunity to take ownership of testing strategies, drive quality improvements, and work closely with developers and product teams in a collaborative, innovative environment.

As a Senior QA Engineer, you will design and execute testing strategies to ensure our applications are reliable, performant, and user-friendly. You will work across web and mobile platforms, performing both manual and automated testing, and contribute to continuous improvement of QA processes and tools.

• Design and implement comprehensive test strategies for new features and system enhancements
• Collaborate with product and development teams to identify risks and test requirements
• Create and maintain test documentation, including test cases, scenarios, and procedures
• Define and enforce quality gates throughout the development lifecycle

• Perform exploratory and integration testing to identify edge cases and usability issues
• Validate data integrity and database operations
• Execute user acceptance testing and coordinate feedback with stakeholders

• Build and maintain automated test suites using modern frameworks (e.g., RSpec, Capybara, Selenium)
• Automate API, database, and integration testing
• Integrate automated tests into CI/CD pipelines for efficient release cycles
• Develop performance and load testing scripts to ensure system scalability
• Maintain and improve test automation frameworks for reliability and speed

• Participate in code reviews with a focus on testability and quality
• Establish metrics and reporting for test coverage, defect tracking, and release readiness
• Collaborate on security testing initiatives and performance monitoring
• Manage and maintain test environments, ensuring stability and consistency
• Collaborate with DevOps for environment provisioning and test data management
• Support production issue investigation and root cause analysis

• 5+ years of QA experience, including both manual and automated testing
• Strong proficiency in Ruby and Ruby-based testing frameworks (RSpec, Capybara, Minitest)
• Experience with automated testing tools such as Selenium, Cucumber, or Playwright
• Experience with database testing (MySQL or equivalent) and cloud-hosted environments
• Hands-on experience with CI/CD pipelines and test automation integration
• Knowledge of version control systems (Git) and collaborative workflows
• Strong analytical, problem-solving, and communication skills

• Experience testing third-party integrations (APIs, payment gateways, messaging services)
• Knowledge of monitoring tools, caching mechanisms, and search technologies (ElasticSearch, Redis, Memcached)
• Mobile application testing and responsive design validation
• Experience with performance/load testing tools (JMeter, LoadRunner)
• Security testing and OWASP methodology familiarity
• Infrastructure-as-Code experience (Terraform or similar)

• Competitive salary with performance incentives
• Flexible, fully remote work setup
• Unlimited PTO and focus on work-life balance
• Opportunities to grow your career and deepen your expertise in QA and automation
• Collaborate with a highly skilled, cross-functional team and make a real impact

• Mid-Senior level

• Full-time

• Quality Assurance

• Technology, Information and Media, IT Services and IT Consulting, and IT System Data Services

Overview

We are looking for a Senior QA Engineer with a strong background in both manual and automated testing to join a dynamic software team building high-quality, scalable web and mobile applications. This role offers the opportunity to take ownership of testing strategies, drive quality improvements, and work closely with developers and product teams in a collaborative, innovative environment.

As a Senior QA Engineer, you will design and execute testing strategies to ensure our applications are reliable, performant, and user-friendly. You will work across web and mobile platforms, performing both manual and automated testing, and contribute to continuous improvement of QA processes and tools.

• Design and implement comprehensive test strategies for new features and system enhancements
• Collaborate with product and development teams to identify risks and test requirements
• Create and maintain test documentation, including test cases, scenarios, and procedures
• Define and enforce quality gates throughout the development lifecycle

• Perform exploratory and integration testing to identify edge cases and usability issues
• Validate data integrity and database operations
• Execute user acceptance testing and coordinate feedback with stakeholders

• Build and maintain automated test suites using modern frameworks (e.g., RSpec, Capybara, Selenium)
• Automate API, database, and integration testing
• Integrate automated tests into CI/CD pipelines for efficient release cycles
• Develop performance and load testing scripts to ensure system scalability
• Maintain and improve test automation frameworks for reliability and speed

• Participate in code reviews with a focus on testability and quality
• Establish metrics and reporting for test coverage, defect tracking, and release readiness
• Collaborate on security testing initiatives and performance monitoring
• Manage and maintain test environments, ensuring stability and consistency
• Collaborate with DevOps for environment provisioning and test data management
• Support production issue investigation and root cause analysis

• 5+ years of QA experience, including both manual and automated testing
• Strong proficiency in Ruby and Ruby-based testing frameworks (RSpec, Capybara, Minitest)
• Experience with automated testing tools such as Selenium, Cucumber, or Playwright
• Experience with database testing (MySQL or equivalent) and cloud-hosted environments
• Hands-on experience with CI/CD pipelines and test automation integration
• Knowledge of version control systems (Git) and collaborative workflows
• Strong analytical, problem-solving, and communication skills

• Experience testing third-party integrations (APIs, payment gateways, messaging services)
• Knowledge of monitoring tools, caching mechanisms, and search technologies (ElasticSearch, Redis, Memcached)
• Mobile application testing and responsive design validation
• Experience with performance/load testing tools (JMeter, LoadRunner)
• Security testing and OWASP methodology familiarity
• Infrastructure-as-Code experience (Terraform or similar)

• Competitive salary with performance incentives
• Flexible, fully remote work setup
• Unlimited PTO and focus on work-life balance
• Opportunities to grow your career and deepen your expertise in QA and automation
• Collaborate with a highly skilled, cross-functional team and make a real impact

• Mid-Senior level

• Full-time

• Quality Assurance

• Technology, Information and Media, IT Services and IT Consulting, and IT System Data Services

Overview

We are looking for a Senior QA Engineer with a strong background in both manual and automated testing to join a dynamic software team building high-quality, scalable web and mobile applications. This role offers the opportunity to take ownership of testing strategies, drive quality improvements, and work closely with developers and product teams in a collaborative, innovative environment.

As a Senior QA Engineer, you will design and execute testing strategies to ensure our applications are reliable, performant, and user-friendly. You will work across web and mobile platforms, performing both manual and automated testing, and contribute to continuous improvement of QA processes and tools.

• Design and implement comprehensive test strategies for new features and system enhancements
• Collaborate with product and development teams to identify risks and test requirements
• Create and maintain test documentation, including test cases, scenarios, and procedures
• Define and enforce quality gates throughout the development lifecycle

• Perform exploratory and integration testing to identify edge cases and usability issues
• Validate data integrity and database operations
• Execute user acceptance testing and coordinate feedback with stakeholders

• Build and maintain automated test suites using modern frameworks (e.g., RSpec, Capybara, Selenium)
• Automate API, database, and integration testing
• Integrate automated tests into CI/CD pipelines for efficient release cycles
• Develop performance and load testing scripts to ensure system scalability
• Maintain and improve test automation frameworks for reliability and speed

• Participate in code reviews with a focus on testability and quality
• Establish metrics and reporting for test coverage, defect tracking, and release readiness
• Collaborate on security testing initiatives and performance monitoring
• Manage and maintain test environments, ensuring stability and consistency
• Collaborate with DevOps for environment provisioning and test data management
• Support production issue investigation and root cause analysis

• 5+ years of QA experience, including both manual and automated testing
• Strong proficiency in Ruby and Ruby-based testing frameworks (RSpec, Capybara, Minitest)
• Experience with automated testing tools such as Selenium, Cucumber, or Playwright
• Experience with database testing (MySQL or equivalent) and cloud-hosted environments
• Hands-on experience with CI/CD pipelines and test automation integration
• Knowledge of version control systems (Git) and collaborative workflows
• Strong analytical, problem-solving, and communication skills

• Experience testing third-party integrations (APIs, payment gateways, messaging services)
• Knowledge of monitoring tools, caching mechanisms, and search technologies (ElasticSearch, Redis, Memcached)
• Mobile application testing and responsive design validation
• Experience with performance/load testing tools (JMeter, LoadRunner)
• Security testing and OWASP methodology familiarity
• Infrastructure-as-Code experience (Terraform or similar)

• Competitive salary with performance incentives
• Flexible, fully remote work setup
• Unlimited PTO and focus on work-life balance
• Opportunities to grow your career and deepen your expertise in QA and automation
• Collaborate with a highly skilled, cross-functional team and make a real impact

• Mid-Senior level

• Full-time

• Quality Assurance

• Technology, Information and Media, IT Services and IT Consulting, and IT System Data Services