39 After Sales Support jobs in Durban

Overview

My client is seeking a Sales and Technical Support Manager to join their company.

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer’s business and provide them with packaging solutions, not just bottles

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only)
• Previous sales experience in a technical sales role
• Must be organized and have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver’s license essential
• Must live near in or around Howick/PMB area.

My client is seeking a Sales and Technical Support Manager to join their company. 

Duties include:

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements.
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer’s business and provide them with packaging solutions, not just bottles

Minimum Requirements:

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only)
• Previous sales experience in a technical sales role
• Must be organized and have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self - motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver’s license essential
• Must live near in or around Howick/PMB area.

Are you a driven, hands-on leader with a passion for technical sales and customer success? We're looking for a
Sales and Technical Support Manager
to take charge of building strong customer relationships, driving innovation, and delivering smart solutions. This is your chance to combine engineering expertise with commercial acumen in a fast-paced, customer-focused environment.

Responsibilities:

• Deliver exceptional customer service and sales support.
• Build and maintain strong professional relationships with customers.
• Manage sales budgets and gross margins.
• Attend to and resolve customer complaints within 24 hours.
• Respond to technical service requests, troubleshoot issues, and ensure root causes are fixed.
• Conduct preventative maintenance and equipment audits at customer sites.
• Drive measurable technical and process improvements.
• Liaise with customers, planning, and internal sales to ensure accurate forecasting.
• Provide solutions tailored to customers' businesses.

Requirements:

• Grade 12
• Engineering Degree (BTech, BSc Mechanical/Electrical/Mechatronics)
• 5+ years in a technical sales role
• Strong MS Office ability
• Valid Drivers License and Own vehicle

Job Overview

Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team.

• Providing excellent customer service, with customers issue being resolved first time around.
• Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries.
• Build rapport with customers, get to know their individual needs and put their interests first.
• Excellent time management skills
• Convert incoming customer service calls into sales.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Building great rapport with your clients, to ensure there is a trust level built.
• Act as a brand ambassador of our client

• Grade 12 or a NQF 4 Equivalent
• Outbound/ Inbound sales experience (local / international)
• Minimum 12 months sales + 12 months customer service
• Recent 1-year unbroken tenure
• Resides within a 30 KM radius from the office.

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• A solid background in targeted customer service.
• A driven mindset and a love for hitting targets.
• Attention to detail, so the conversation is correctly captured and actioned.
• Customer centricity
• Ability to multitask.

• Advanced sales/upselling or retentions experience.

• In a 4 week training programme, you’ll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience.
• Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise.
• You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

• Medical Insurance
• Group Life Cover
• Attendance Bonus - Up to R1750
• KPI Bonus
• Free Breakfast Monday

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Apply

Overview

Do you have a flair for International Inbound Customer Service?

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Location: Cape Town Northern Suburbs

Requirements:

• Grade 12
• At least 2 years’ experience in a call centre/customer support environment
• Computer literate – MS Outlook, Excel, Word & Internet
• Professional communication skills in both Afrikaans and English
• Formal business writing skills
• Own reliable transport and preferably reside in the Northern Suburbs

About:

• Strong administration, organising, problem-solving and time management skills
• Ability to remain calm, objective and self-controlled under pressure
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for different product models
• Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
• Create, assign, escalate, follow up and resolve tickets
• Build positive relationships with customers and collaborate with team members to ensure top-tier service
• Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
• Send bulk emails and SMS to customers

Salary: R15,000 per month

Death & Disability Cover

How to Apply: via our website

• As the primary point of contact for our clients, the Customer Support Specialist must provide exemplary customer service.
• Quickly identify hardware, operating system and networking issues during clients interactions.
• Help update knowledge base by identifying and reporting issues.
• Resolve client problems in a professional manner, escalating issues as required.
• Maintain customer records by updating account information in the database.
• Contribute to team effort by accomplishing related results as needed.
• Requirements and Skills
• What do you need to bring to the table? Here's what we're looking for:
• Proven experience as Financial Customer Support Specialist - 1 + year in the role.
• Flexibility to work rotating 8- hour shifts, including evening and weekends.
• Familiarity with CRM systems and practices. You know your way around a database and understand the importance of keeping records up-to-date.
• Customer orientation and ability to adapt/respond to different types of characters. You're a people person. You can handle all kinds of customers and still keep your cool.
• Ability to multitask, prioritize, and manage time effectively. You're a pro at juggling tasks and can get things done in a fast-paced environment.
• Strong verbal and written communication skills and problem-solving skills.
• Patient and cool under pressure.

• Mon to Friday 7:30 am to 8:30pm EST (MonFri: 1:30 pm 2:30 am)
• Saturday 10:00am to 4:00pm EST (Saturday: 4:00 pm 10:00 pm)

Thank you for applying with RAREcruit!


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