16 After Sales Support jobs in Durban

A leading Islamic bank is seeking an experienced Advances Technical Support Supervisor to oversee the operations of the national Advances Support Division. This role is responsible for supervising administrative tasks related to finance deals, ensuring full compliance with internal policies, banking regulations, and Shariah principles. The ideal candidate will act as a checker/approver across multiple functions including CIF creation, vendor management, FMS, facility approvals, IIS transactions, and collateral accuracy. Youll also lead a team of support assistants, manage workflows, and ensure all documentation and loan processing steps are handled accurately and timeously. This is a high-responsibility role with national oversight, requiring a blend of technical, operational, and leadership expertise within banking.

Netsurit's mission is to "Support the dreams of the doers." We aim to help employees achieve their personal dreams and ambitions, while enabling our customers to meet broader business goals by taking the burden of day-to-day IT operations off their shoulders. Join the Netsurit team and enjoy a culture that encourages employees to dream and work towards their personal goals!

We are ranked #305 on Inc 5000 America's Fastest-Growing Private Companies and were awarded the 2024 Winner for Global MSP501 in the Top 500 Managed Service Providers!

• Minimum of 3-5+ years' experience in IT & Networking environment.
• Formal IT qualifications, ideally Microsoft role-based certifications.
• Experience in Server/Network Support, Cloud technologies, Projects, and Client service consulting.
• Strong problem-solving skills and eagerness to learn and grow within Netsurit.
• At least 1 year of onsite experience at a client location.

• Provide high-end, proactive, and reactive technical support for Netsurit clients.
• Design and implement projects based on client requirements and scope.
• Conduct infrastructure security analysis and reporting.
• Create client documentation and policies.
• Manage incidents, problems, service requests, and apply change management as needed.
• Understand ITIL Framework and ITSM systems.
• Proficiency in Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V, VMWare.
• Knowledge of TCP/IP protocols, VLANs, firewalls, managed switches, and routers.
• Understanding of network security, malware, and ransomware prevention.
• Assist and mentor junior consultants and host technical workshops.

• Assist passengers with ticket sales, bookings and flight changes;
• Handle issues such as delays, cancellations, and other operational challenges;
• Explain processes to customers and provide assistance where necessary;
• Supervise Ticket Sales staff;
• Supervise ticket sales representatives, including their training, coaching, and performance evaluation;
• Ensure that all ticket sales representatives adhere to FlySafair policies and procedures, including pricing, ticketing, and refund policies;
• Resolve customer complaints and issues related to ticket sales;
• Oversee the day-to-day operations of the ticket sales department, including managing staff, scheduling and shifts;
• Ensure that all ticket sales are handled efficiently and accurately without any errors or discrepancies;
• Liaise with customers and maintain a visible, accessible presence for both staff and passengers at all times.
• Grade 12 or equivalent (Essential);
• Travel Degree or Diploma (Advantageous);
• Minimum of 2-4 years' experience in an Airline/Aviation environment (Passenger Services and/or Ramp Services and/or Baggage Handling);
• No criminal or credit record;
• Must be willing to work on weekends and public holidays;
• Excellent understanding and experience of delivering great customer service;
• Proficient in the use of Microsoft Office (Word, Excel and Outlook);
• Excellent communication skills (verbal and written);
• Conflict resolution skills;
• Excellent phone etiquette;
• Must be willing to work shifts.
  
  

• Professional;
• High integrity;
• Punctual;
• High degree of patience and assertiveness;
• Reliable and dependable;
• Ability to deal with confidential information;
• Team player;
• Immaculate time keeping;
• The ability to work well under pressure.
  
  

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
  
  

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.
  
  

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Location: Cape Town Northern Suburbs

Requirements:

• Grade 12
• At least 2 years’ experience in a call centre/customer support environment
• Computer literate – MS Outlook, Excel, Word & Internet
• Professional communication skills in both Afrikaans and English
• Formal business writing skills
• Own reliable transport and preferably reside in the Northern Suburbs

About:

• Strong administration, organising, problem-solving and time management skills
• Ability to remain calm, objective and self-controlled under pressure
• Provide professional and exceptional support to both internal and external customers
• Advise and educate customers on the company procedures for different product models
• Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
• Create, assign, escalate, follow up and resolve tickets
• Build positive relationships with customers and collaborate with team members to ensure top-tier service
• Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
• Send bulk emails and SMS to customers

Salary: R15,000 per month

Death & Disability Cover

How to Apply: via our website

• Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met
• Provide appropriate direction and dispute resolution for workplace problems
• Maintain service levels, key performance indicators and performance management
• Communicate & report accurate performance metrics to the respective department manager
• Always promote ‘Best Practice’
• Undertake required administration
• Monitoring of Agents through call listening and verifying of valid transfers.
• Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards
• Respond appropriately to discipline issues and maintain behaviour.
• Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrit

• 1-year Contact Centre Experience.
  
  

• Degree/Diploma in related field.
• Experience in finance/related field.
  
  

• Allocate deposits to customer accounts accurately using the designated platform.
• Unaccounted transactions are attended to daily.
• Process withdrawal requests from branches ensuring that the prescribed withdrawals checklist is adhered to.
• Effective resolution of customer queries across various platforms. Perform prescribed security checks for effective query resolution.
• Resolve customer queries timeously.
• Investigate and resolve account related issues or discrepancies, working closely with internal and external stakeholders until completion.
• Displays good customer service principles in their dealings with customers and other internal team members/ departments/ branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Quality Assurance targets to be achieved and interventions to be implemented to increase quality
• where there are shortfalls.
• Attend to ad-hoc functions as required due to operational requirements.
  
  

• Customer Service Excellence.
• Keen sense of attention to detail.
• Exceptional administration experience.
• MS Office and Excel experience.
• Knowledge of betting types and platforms.