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Join to apply for the Operations Director - Project Managment Unit role at Zutari

Join to apply for the Operations Director - Project Managment Unit role at Zutari

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Description

Zutari: Co-creating an engineered impact.

Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities and other stakeholders across Africa.

Description

Zutari: Co-creating an engineered impact.

Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities and other stakeholders across Africa.

We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognises the importance of a diverse, talented workforce, believing that people need other people to succeed.

What kind of talent do we pursue?

We employ people with the right attitude and a positive mindset, who are motivated by doing the right thing, getting things done and share a sense of urgency. People who have an impact in our teams and broader community. People who think differently and connect with those around them to co-create new opportunities and leave a meaningful legacy.

Role Overview

As the Operations Director for Project Management Unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalising and leading strategic initiatives, managing day to day operations, ensuring consistent service delivery, co-ordinating cross functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives.

This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that delivers exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level.

Role Responsibilities

Strategy Formulation and Operational implementation:

• Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives.
• Operationalise and monitor the implementation and execution of strategy in the business unit.
• Share insights gained in project delivery to identify opportunities, meet client needs, and ensure competitive intelligence
  
  
  

• Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions.
• Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks.
• Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc).
• Selection, accreditation and appointment of appropriate Project Executives to lead projects from inception to close out.
• Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success.
• Focus on service delivery to ensure client acquisition and retention of key clients.
• Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success.
• Escalate commercial, technical, financial and reputational risks to the appropriate levels.
  
  
  

• Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness.
• Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints.
• Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit.
  
  
  

• Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management.
• Establish and monitor key performance indicators (KPIs) to drive operational excellence.
• Give guidance to opportunity management, structuring of responses and partner management.
• Implement and oversee technical standards, procedures and compliance within the business unit.
• Support client proposals and bid/ tenders in terms of pricing and commercial review.
• Manage the project pipeline and backlog to ensure project execution readiness.
  
  
  

• Monitor financial metrics, analyse variances, and implement corrective actions as necessary to achieve financial objectives.
• Oversee and review change in project scope (variation orders) in support of the project managers.
• Responsible for the financial performance of the business unit, in accordance with business plans and budgets.
  
  
  

• Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives.
• Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity.
  
  
  

• Ensure effective communication and collaboration across business units to co-ordinate smooth execution.
• Co-ordinate seamless integration of solutions and delivery of offerings.
• Build and maintain relationships with key strategic partners, clients, and industry bodies.
  
  
  

• At least 8-10 years of proven experience in an operations role of a similar nature.
• At least 15-20 years post graduate experience working in the engineering or consulting profession is preferred.
• Bachelor’s degree in business, marketing, or a related field - (Advantageous)
• Bachelor’s degree in engineering, or a related Built Environment field - (Essential)
• Certified Project Management Professional (PMP) or PrCPM - (Essential)
• Registered Engineering Professional (PrEng) or PrQS - (Advantageous)
• MBA or similar
• Must have a network, and experience working with both private and government clients.
• Proven leadership and management experience in a professional services environment with a focus on operational efficiency.
• Strong understanding of customer relationship management, client services, and account management.
• Ability to identify potential operational risks proactively, assess, develop and implement risk
• Proven track record of managing the responses to operational risks and crisis.
• Strong understanding of professional services
• Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Analytical mindset with the ability to leverage data to drive strategic decision-making.
• Excellent communication skills, both written and verbal, with the ability to present to clients and internal stakeholders.
• Ability to adapt to changing client needs and market and industry dynamics to ensure market penetration
  
  
  

• Seniority level Director

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Design Services

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Join to apply for the Inspired Testing (Test Manager) role at Inspired Testing

3 days ago Be among the first 25 applicants

Join to apply for the Inspired Testing (Test Manager) role at Inspired Testing

About Us

Inspired Testing is a leading, innovative, and forward-thinking quality engineering and software testing consultancy. Our teams of exceptional consultants and engineers deliver solutions that enable our customers to produce high-quality software more quickly, efficiently, and frequently.

Test Manager

About Us

Inspired Testing is a leading, innovative, and forward-thinking quality engineering and software testing consultancy. Our teams of exceptional consultants and engineers deliver solutions that enable our customers to produce high-quality software more quickly, efficiently, and frequently.

The Team

We're at an exciting point where there's ample opportunity to make a big impact in scaling the people, processes, and technology in service of that mission. Our team’s strength is its diversity, acceptance of new ideas, and new ways to look at old challenges. We know humans are not one-dimensional, and we celebrate the uniqueness everyone brings to the problems we solve and the culture we create.

Project Overview

We're specifically looking for someone with a proven track record managing multiple workstreams, including third-party vendor oversight. The client is currently implementing a new operating model that includes outsourcing several key middle- and back-office functions to a third-party service provider. As part of this strategic initiative, they are seeking an experienced Test Manager to take ownership of quality assurance across the Ops Model project.

Key Responsibilities

• Define and implement a comprehensive test strategy for the project
• Identify, manage, and mitigate quality risks
• Establish and enforce quality governance processes
• Implement and monitor a risk-based, quality-gated approach to testing
• Plan, coordinate, and track testing across multiple project workstreams
• Promote and enforce software testing best practices
• Define and report on project-level quality metrics
• Engage with key business and IT stakeholders (e.g. Project Sponsor, Project Manager, Workstream Leads, Domain Owners)
• Oversee test governance and assess the quality of third-party vendors
• Identify and implement test automation opportunities where applicable
  
  

• Strong leadership and stakeholder management skills
• Strategic thinker with a hands-on, tactical approach
• Ability to influence quality-focused behaviour across teams
• Strong project management and coordination capabilities
• Technically minded with a passion for improving software delivery
• Resilient, proactive, and confident in enforcing quality standards
• Excellent interpersonal, communication, and analytical skills
• Strong problem-solving mindset
• In tune with the broader testing community and emerging industry trends
  
  

• Relevant business or IT degree
• Formal training/qualification in Software Testing or Quality Assurance
• Minimum 10 years of overall testing experience
• Minimum 5 years in a test management or leadership role
• Proven experience in managing testing for complex, high-risk system implementations
• Experience coordinating testing efforts across internal teams and external contractors
• Previous involvement in projects with highly integrated, multi-system architecture
• Experience engaging with and managing the quality output of third-party vendors

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance
• Industries Software Development

Referrals increase your chances of interviewing at Inspired Testing by 2x

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Want to join a frontrunner in renewable energy that is actively seeking early entry into new markets globally? Since the establishment in 2007, Scatec has acquired extensive knowledge and experience in developing, building and operating solar, wind and hydro power plants and storage solutions. Driven by our company values and competent global workforce, we aim to deliver competitive and sustainable renewable energy globally; protect our environment and improve quality of life through innovative integration of technology; and create shareholder value. We are present on four continents and are headquartered in Oslo, Norway.

Main purpose of position

Currently we are looking for aCivil Engineering Manager in Cape Town, South Africa to be part of our global team working together towards our vision –Improving our future. As our Civil Engineering Manager, you willbe responsible for the following main processes: Manage the civil engineering discipline regionally and deliver high quality and cost-efficient concepts and solutions for business development opportunities and construction projects within ground mounted PV, floating PV and wind power.

Manage the progress of geotechnical, hydrological, civil, structural technical deliverables for our EPC projects regionally. Manage the technical resources in region.

Main responsibilities:

Coordinate the Civil Engineering activities regionally

• Ensure that the right scope and analysis is conducted to support new concepts, business development and project activities
• Establish, maintain and improve relevant business process
• Manage our regional team within the civil engineering discipline
• Operate in matrix environment
• Identify country specific Civil risks and constraints

Develop Civil Engineering concepts and designs for new project opportunities

• Piling concepts and solutions under different soil, wind and ground water conditions
• Cost effective fit-for-purpose ground mounted PV substructures and foundations
• Floating PV, Wind and P2X jetty less terminal anchoring and mooring systems
• Wind power foundation, tower and anchor cage designs
• Manage progress on engineering deliverables in structuring- and execution phase on EPC projects globally
• Support Execution Team with planning and alignment of technical aspects of the project
• Ensure that all civil design information identified throughout the structuring phase is implemented in the detail designs in a timely matter to support construction and procurement activities
• Review of Pull-out tests strategy and methodology during development or structuring phase
• Review design change request or proposals in the event of deviations
• Support in project close out phase towards TTO

Support to Operation and Maintenance team

• Support to resolve all Civil engineering related matters identified during operations
• Assist with Civil related OPEX assumptions for the respective technologies
• Promote proactive maintenance of civil infrastructure
• Identify and qualify partners and suppliers for civil related works together with our SCM team
• Compilation and evaluation of RFP documents (technical specifications and bill of quantities), then lead technical engagement with suppliers to clarity the responses
• Establish and follow-up frame agreements with consultants
• Compilation and review of civil engineering related tender and detailed design contracts
• Compilation and review of logistics and erection/construction contractual documents

Manage in Country Civil Engineering Supervisors and Junior Engineers

• Support technical growth of site and junior engineers
• Mentor junior engineers for professional registration
• Conduct internal technical discussion to transfer skills to the Civil Team

Important role interfaces:

• The Engineering Manager is part of Regional Engineering management team
• Work closely with Senior Engineering Manager and global team
• Follow-up engineering progress on projects regionally by working with regional Project Managers and Project Technical Managers
• Provide continuous input towards improvement and optimisation of the operating system
• Overview of renewable energy technologies and energy storage solutions. Market trends, different players, business models
• Leading expert in relevant engineering disciplines (civil, wind, solar, hydro, BESS). Understanding of the integration of technologies into the system designs.
• Use, implementation, continuous improvement and optimization of the operating system (processes, procedures, templates and tools)
• Understand all relevant contracts (FIM, EPC, O&M, Grid Connection, PPA, etc) and ensure compliance with all contractual requirements
• Initiate manage and drive implementation of projects or processes in line with agreed project charter and aligned with expectations for time, quality and costs.
• Overview of cost drivers in EPC projects, cost benchmarks, market trends, cost sensitivity etc.
• Ability to prepare reports in line with relevant quality requirements and communicate/ present findings in a good way, adapted to the audience of the report/presentation.
• Communicate effectively with other departments, external parties such as suppliers, contractors, lenders and management

Qualifications and competencies

• Civil Engineering Degree (B.Eng); Master’s Degree in Civil Engineering
• Professional Engineering Registration (or similar Chartered Engineer registration)
• Design management of complex Civil infrastructure (foundations, drainage, roads and buildings)
• Understanding of Resident Engineer management of complex Infrastructure projects
• Sound knowledge of CAD knowledge andAutoCAD civil 3D (or similar numerical modelling software)
• 10+ years civil engineering experience
• 5+ years Solar and Wind energy experience
• Foundation design/Geotechnical Investigations or hydrological modelling/ drainage design experience
• Roads/pavement or Structural design analysis and bending schedules
• Ideal: Hydroelectric Power experience
• Offshore structural/geotechnical design
• Floating PV/ marine design experience
• Friction and end bearing Pile design experience
• Culvert sizing and Channel design
• Slope stability and Retaining wall design
• An excellent knowledge of MS Office
• Sound knowledge of GIS software
• Language: Fluent both written and spoken in English
• Valid driver's license and passport

For the particular role we also expect

• Leadership values
• Demonstrate: passion for leadership and skills to develop and coach others
• Strong feedback and storytelling skills to provide direction
• Solid business and market understanding
• Leadership within Compliance and HSSE
• Able to work in a fast-paced and deadline driven project environment.
• Continuous learning, skill development and skills transfer abilities

Personal characteristics

It is part of every employees’ terms of reference to contribute to Scatec's vision: Improving our Future and adhere to our company values which are:

• Predictable : demonstrate clear communication and listening skills, shares information in an open and honest way.
• Driving results: demonstrate determination, pro-activeness, can prioritise and work independently.
• Changemaker: demonstrate entrepreneurship, can challenge, fast learner, take initiates and adjust.
• Working together: demonstrate teamwork, shares responsibilities, can compromise, has a can-do attitude.

We offer

Scatec is an exciting, innovative and ambitious company operating in a growing industry. We offer a challenging and interesting position where you will be part of a flexible, diverse and truly international working environment consisting of highly competent and committed colleagues with a positive drive to make a difference.

Scatec is an equal opportunity employer and values diversity. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence and business need.

Applications will be processed on a continuous basis.

Reference : NFP-CAM-1 Shape the future of banking as a Treasury Manager, leading cutting-edge projects and setting new standards in liquidity risk, capital management, and treasury best practices.

Duties & Responsibilities A multinational Consulting firm with a strong international presence is seeking an experienced Treasury Manager to enhance and expand their services to Banks by leading client projects, contributing practical expertise to the team, and establishing a reputation in this field.These projects focus on various areas : Managing liquidity risk, including our leading liquidity stress simulation service, Funds Transfer Pricing (FTP), and regulatory compliance such as the Liquidity Coverage Ratio (LCR), Net Stable Funding Ratio (NSFR), and Basel III regulations (BA & BA).

Addressing interest rate risk in the banking book, including Net Interest Income (NII) and Economic Value of Equity (EVE) sensitivity, and Counterparty Credit Risk Basel Book (CSRBB).

Overseeing capital management, including the Internal Capital Adequacy Assessment Process (ICAAP).

Conducting forecasting, stress testing, and defining risk appetite.

Implementing treasury best practices and controls.

As regulations and market conditions in this field are constantly changing, this role is dynamic and requires ongoing skills development.

It also provides exposure to the Insurance and Corporate sectors.

Job Requirements : Education : CA(SA) or Degree / Honours / Masters in Risk Management, Mathematics or Statistics CFA / FRM / PRM preferable Work experience in the treasury environment of a bank (Required) Experience : Preferably at least 5 years, in Treasury / Liquidity Risk roles that encompass responsibilities such as : Understanding financial instruments and how these are utilized by Banks for risk management purposes.

Understanding pricing models and common risk metrics (sensitivities, stress tests, VaR, LCR, NSFR).

Liquidity risk management, funding, funds transfer pricing.

Governance and controls, policies and procedure documentation.

If you are interested in this opportunity, please apply directly.

J Ljbffr

Cape Town City Bowl • Cape Town, Western Cape

Senior Finance OfficerOur client is looking for a Senior Finance Officer to join their team on a contract basis.

You will be responsible for staff management and training, budgeting, and other related financial tasks.Desired Experience & QualificationA tertiary level accounting qualification (BCom degree or other equivalent Accounting / Management Accounting / Costing qualification);If qualified by experience, at least 6 years' experience at the advertised level, with the same / similar key performance areas;At least 5 years' financial / management accounting experience in a large or medium-sized organizational environment.Please note only shortlisted applicants will be contacted.

Should you not receive communication from us within two weeks of submission, then unfortunately your application has been unsuccessful.

We will store your details on our database for any other suitable positions.

Should you not wish us to keep your details for future opportunities, please advise us in writing and your application will be deleted from our records.

J Ljbffr

Finance Officer • Cape Town, Western Cape

Hey!

We’re a fun team.

We’re looking to hire a B2B Marketing Automation Associate who is excited to learn from smart people in an incredibly fast-paced environment.

In this role, your job is to ensure we’re maximizing every touchpoint in our marketing funnel to drive conversions. Your primary KPI? Advancing deals along the pipeline—improving booking rates, close rates, and overall deal velocity via email, sms and phone. You are NOT a BDR. We have an entire BDR/SDR team. Your job is to automate their job and make them do less and less.

This position is ideal for someone with 3+ years of experience managing B2B lifecycle marketing and a passion for data, automation, and optimizing customer journeys. You must be proficient in HubSpot and skilled at running targeted campaigns that move prospects down the funnel.

• Create and implement email and SMS marketing campaigns that align with our overall marketing strategy.

• Own newsletter campaigns to engage and nurture leads.

• Collaborate with the team to develop compelling and engaging messaging that aligns with our brand voice.

• Clearly define lifecycle stages and lead status to enhance marketing and sales alignment.

• Track and optimize our calling efforts — caller ID, follow-up tracking, etc.

• Contribute to the development of lifecycle marketing strategies that grow customer retention, ROI, and LTV.

• Conduct A/B testing on your email/sms campaigns to optimize subject lines, engagement, open rates, and conversions.

• Develop and optimize marketing automation workflows in HubSpot.

• Track and report on campaign performance metrics weekly .

• Maintain and update performance dashboards with the latest data.

• Map customer journeys in Miro and create visual workflows.

• Work closely with sales to align lifecycle marketing efforts with pipeline goals.

• Manage lead scoring, segmentation, and trigger-based automation to personalize outreach.

• Optimize and refine existing lead nurture sequences to increase booking rates.

• Drive experiments to improve email deliverability and response rates .

• Manage AI-driven chatbot conversations and launch phone call campaigns (bonus, not required).

This role offers a clear path for professional growth, mentored by marketing leaders who are deeply invested in your development. As you scale lifecycle efforts, there is room to take on more strategic ownership of the customer journey .

This is a great role for someone who wants to becoming a Marketing Manager, Sales Ops Manager or Marketing Automation Manager.

• 3+ years managing B2B lifecycle marketing campaigns, ideally for SMB (as opposed to Enterprise)

• Proficient in HubSpot .

• Experience setting up and optimizing email, SMS, and automation workflows .

• Strong analytical skills —you’re obsessed with tracking, reporting, and improving performance.

• Ability to create and maintain performance dashboards .

• Experience running A/B tests to improve conversion rates.

• Strong project management and organizational skills with keen attention to detail.

• Excellent communication skills , particularly in a remote, fast-paced environment .

• Fluent in English —there’s no copywriter to manage, so you’ll need to handle messaging yourself.

• You must speak quickly . Everyone on our team is a fast talker, and we need someone who can keep up.

• Bonus: Experience managing AI bots , phone call campaigns, or automated LinkedIn

• Fill in the application form

• Record a video showcasing your skill sets

Permanent, Shift work, Work

Cape Town, Gardens

Posted 4 months ago

About The Organisation And The Role

CSO is a community-based security and medical response organisation in Cape Town. They are looking for people who are passionate about the Jewish Community to join their team. Quick, logical thinkers who can remain calm under pressure, to work as call centre operators in the Emergency Call Centre which will operate 24/7, 365 days a year.

Main Duties & Responsibilities

• Answering of emergency calls and providing immediate support to caller.
• Logging emergency calls
• Dispatching of all relevant emergency services.
• Monitoring of security cameras and basic troubleshooting if required.
• Administration duties to include record keeping.
  
  

• Education & Work Experience
• Matric is an advantage, as is experience working in a high-pressure call centre or EMS environment.
• Strong Communication and Interpersonal skills
• Excellent command of English (verbal and written) is essential with a clear and calm telephonic communication style and the ability to effectively liaise with people from all ages and stages of life.
• Excellent Administration and Organisational Skills
• Able to perform general admin duties including filing, completing report forms and summaries
• Analytical and systems oriented with the ability to follow policies and procedures.
• A flexible, self-driven individual with strong attention to detail.
• Team-oriented with the ability to keep calm in stressful situations.
• A proactive individual who uses their initiative to ensure that service and performance are always to a high standard.
• Able to multitask and work autonomously while maintaining open channels of communication with a team.
• Specific Requirements
• Good computer literacy (Microsoft Office Word, Excel and Outlook) is essential, with the ability to pick up new systems with ease.
• Comfortable working in a high-pressure environment.
• Able to maintain confidentiality
• A community volunteer driven individual, passionate about the Cape Town Jewish Community
• Preference will be given to candidates who are willing to work either day or night shifts.
• Must be willing to work weekends, Shabbat, Yomtovim & public holidays
• Knowledge of maps systems and Cape Town streets is a distinct advantage
• Clear Criminal and ITC Record
• Code 8 Drivers license is preferable
• PSIRA Registration is an advantage.
  
  

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Requisition #

PM-L10.1

Job title

Operations Director - Project Management Unit

Category

Project Management

Contract type

Permanent (Employee)

Full Time

Cape Town - Century City, WC ZA
Tshwane - Pretoria, GP 0081 ZA (Primary)

Description

Zutari: Co-creating an engineered impact.

Zutari is a well-established, management-owned engineering firm with almost 90 years' experience. As human-centred engineering consultants and advisors, we are trusted by our clients, business partners, communities and other stakeholders across Africa.

We co-create engineering solutions that have a positive impact and improve people's lives. Zutari values inclusion and recognises the importance of a diverse, talented workforce, believing that people need other people to succeed.

What kind of talent do we pursue?

We employ people with the right attitude and a positive mindset, who are motivated by doing the right thing, getting things done and share a sense of urgency. People who have an impact in our teams and broader community. People who think differently and connect with those around them to co-create new opportunities and leave a meaningful legacy.

Role overview

As the Operations Director for Project Management Unit in Zutari, the incumbent will play an instrumental role in driving the operational success of the business unit. The incumbent is tasked with operationalising and leading strategic initiatives, managing day to day operations, ensuring consistent service delivery, co-ordinating cross functional collaboration whilst ensuring the operational efficiencies to achieve Zutari’s business objectives.

This pivotal role requires strong leadership, strategic vision, and the ability to collaborate effectively with internal teams and external stakeholders that delivers exceptional value to our clients whilst ensuring market penetration and the delivery of projects. The incumbent will also be responsible for establishing operational goals, metrics, and KPIs to measure performance and monitor progress at a business unit level.

Role responsibilities

Strategy Formulation and Operational implementation:

• Contribute to the development of a comprehensive strategy for the business unit aligned with Zutari’s overarching goals and objectives.
• Operationalise and monitor the implementation and execution of strategy in the business unit.
• Share insights gained in project delivery to identify opportunities, meet client needs, and ensure competitive intelligence.

Service Delivery and Risk Mitigation:

• Support the development of strong and meaningful relationships with clients and stakeholders to understand their needs and deliver tailored solutions.
• Review project technical and commercial delivery approach and risk elements pre-contract to prevent and mitigate downstream delivery risks.
• Ensure project setup according to “The Way We Work” requirements (digital, knowledge management, resourcing, H&S, QES, etc).
• Selection, accreditation and appointment of appropriate Project Executives to lead projects from inception to close out.
• Ensure successful delivery of all projects within the business unit, adhering to quality requirements, timelines and ensuring commercial success.
• Focus on service delivery to ensure client acquisition and retention of key clients.
• Monitor project progress and performance to proactively identify potential risks or issues and implement mitigation strategies to ensure project success.
• Escalate commercial, technical, financial and reputational risks to the appropriate levels.

Resource Management:

• Optimize the efficient use of business unit and Zutari resources to align with current and future work demands, maximizing operational effectiveness.
• Allocate resources effectively, considering project priorities, staff capabilities, and budget constraints.
• Ensure that there is appropriate technical training and development for existing AND new staff to ensure quality work across the business unit.

Operational Management:

• Oversee day-to-day operations, ensuring efficient project delivery, training of employees, resource allocation, and budget management.
• Establish and monitor key performance indicators (KPIs) to drive operational excellence.
• Give guidance to opportunity management, structuring of responses and partner management.
• Implement and oversee technical standards, procedures and compliance within the business unit.
• Support client proposals and bid/ tenders in terms of pricing and commercial review.
• Manage the project pipeline and backlog to ensure project execution readiness.
• Monitor financial metrics, analyse variances, and implement corrective actions as necessary to achieve financial objectives.
• Oversee and review change in project scope (variation orders) in support of the project managers.
• Responsible for the financial performance of the business unit, in accordance with business plans and budgets.
• Implement measures to ensure value creation and enhance operational efficiency within the business unit, including proactive cost management initiatives.
• Streamline processes, identify opportunities for improvement, and drive operational excellence across the business unit to enhance productivity.

Collaboration and Co-ordination

• Ensure effective communication and collaboration across business units to co-ordinate smooth execution.
• Co-ordinate seamless integration of solutions and delivery of offerings.
• Build and maintain relationships with key strategic partners, clients, and industry bodies.
• At least 8-10 years of proven experience in an operations role of a similar nature.
• At least 15-20 years post graduate experience working in the engineering or consulting profession is preferred.
• Bachelor’s degree in business, marketing, or a related field - (Advantageous)
• Bachelor’s degree in engineering, or a related Built Environment field - ( Essential)
• Certified Project Management Professional (PMP) or PrCPM - ( Essential)
• Registered Engineering Professional (PrEng) or PrQS - (Advantageous)
• MBA or similar
• Must have a network, and experience working with both private and government clients.
• Proven leadership and management experience in a professional services environment with a focus on operational efficiency.
• Strong understanding of customer relationship management, client services, and account management.
• Ability to identify potential operational risks proactively, assess, develop and implement risk management strategies.
• Proven track record of managing responses to operational risks and crises.
• Strong understanding of professional services.
• Exceptional leadership and interpersonal skills, with the ability to inspire and motivate teams.
• Analytical mindset with the ability to leverage data to drive strategic decision-making.
• Excellent communication skills, both written and verbal, with the ability to present to clients and internal stakeholders.
• Ability to adapt to changing client needs and market and industry dynamics to ensure market penetration.

We believe that a diverse workforce is key to our business success. We seek the best people for our jobs based on their skills, qualifications, and experience. We embrace the principle of equal opportunity in employment and work towards eliminating all forms of unlawful discrimination in our employment practices. In support of diversity and the equal opportunity principle, preference will be given to individuals from designated groups in South Africa.

Job Title: SaaS Technical/Operations Director

WHAT YOU WILL BRING TO THE COMPANY

Are you a visionary leader with a strong technical background in SaaS platforms? Do you thrive on operational excellence and driving strategic growth? We are seeking an exceptional Technical/Operations Director to lead and elevate our SaaS operations to the next level. As the Technical/Operations Director, you will oversee the development, management, and optimization of our SaaS platform, ensuring it aligns with business goals and delivers unparalleled value to our clients. You will play a pivotal role in bridging the gap between technology and business strategy, driving performance, innovation, and operational efficiency.

WHAT YOU WILL BE RESPONSIBLE FOR

• Define and execute the technical and operational strategy for the SaaS platform, ensuring scalability and innovation.
• Oversee the development and continuous improvement of the SaaS platform, ensuring best-in-class performance and reliability.
• Implement and refine processes for product delivery, client onboarding, and system maintenance to meet SLAs and exceed customer expectations.
• Build, mentor, and lead cross-functional teams, fostering a culture of collaboration, accountability, and innovation.
• Leverage analytics and reporting to optimize platform performance and operational efficiency.
• Work closely with leadership, sales, and client success teams to align technical capabilities with business goals.

WHO YOU ARE

• Proven experience as a technical or operations leader in a SaaS environment.
• Strong background in software development, cloud technologies, and platform management.
• Excellent problem-solving skills with a track record of driving operational improvements.
• Experience managing cross-functional teams, including engineers, product managers, and support staff.
• Strong understanding of SaaS metrics (e.g., churn rate, LTV, CAC) and operational KPIs.
• Exceptional communication skills to engage with both technical teams and business stakeholders.