Moodle Functional Support & Client Coordinator
Posted 1 day ago
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Job Description
Durbanville, South Africa | Posted on 18/06/2025
Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences.
In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions.
This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments.
Key Responsibilities User & Functional Support- Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls
- Resolve queries around user enrolments, permissions, navigation, and activity configuration
- Assist instructors with gradebook setup, quizzes, forums, SCORM, H5P, and course duplication
- Support course category and role configuration, enrolment keys, group settings, and notifications
- Triage support tickets and ensure accurate, timely resolution updates to clients
- Create and manage courses, backups, and restorations
- Configure enrolment methods, roles, and categories in line with client needs
- Conduct functional testing of plugin updates and Moodle version releases
- Maintain Moodle SOPs and client-specific user guides
- Document known issues and platform changes in collaboration with the technical team
- Act as the operational contact point for client-facing functional requests
- Schedule upgrade windows, test sessions, and planned changes with clients
- Deliver onboarding and training sessions to new instructors and administrators
- Maintain training materials and follow up on satisfaction after support or training events
- Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support
- Maintain clear records of client issues, resolution patterns, and documentation gaps
- Contribute to service usage tracking, client performance reports, and contract renewals
- Assist in preparing quotes, notices, or communications tied to functional services
- Log and categorise issues to inform platform or content service improvements
- National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field
- Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk)
- Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures
- Excellent verbal and written communication skills
- Experience working directly with instructors, training facilitators, or course builders
- Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar)
- Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework
- Experience with SCORM, H5P, Zoom/Teams integrations, and the Moodle mobile app
- Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1)
- Background in training coordination, instructional support, or client onboarding
- Experience maintaining user-facing documentation and release communications
- Reliable – Delivers consistently and meets deadlines
- Proactive – Follows through, follows up, and prevents issues before they escalate
- Structured – Documents clearly and builds repeatable processes
- Client-focused – Communicates calmly and clearly with non-technical users
- Collaborative – Works well across teams (Publishing, Tech, Sales, Content)
- Technically Curious – Continuously learns Moodle features and admin options
Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact.
Only shortlisted candidates will be contacted.
Other important information:- All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process.
- Applications will only be considered after the closing date or if they comply with at least the minimum requirements.
- AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups.
- All candidates who comply with the requirements for appointment are invited to apply.
- All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable).
- AOSIS reserves the right not to fill the advertised positions.
- Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit.
Client Support Administrator
Posted 1 day ago
Job Viewed
Job Description
The role will be varied, with duties including:
- Provide Customer Service Excellence to all clients, companies and third parties.
- Assessment and validation of documentation provided as part of the data change event process to ensure a clear understanding of the client relationship is recorded with detailed rationale.
- Update and maintain client data records from simple accounts to more complex trust structures.
- You will be required to conform to the Company’s AML procedures and guidelines at all times.
- You will be required to work on a variety of projects that deliver service, create capacity, and ensure control effectiveness within the team.
- You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.
- Be actively involved in any team and company projects.
- Be detail orientated, with a high degree of accuracy
- Strong organisational and time management skills
- Strong ability to work under pressure
- Open to change and ability to work in an agile working environment
- Strong client communication skills verbal and written in relation to complex but routine matters
- Promote trust in the workplace through open and honest communication with colleagues
- Be able to effectively prioritise workloads based on customer and regulatory requirements
- Think out the box to find a solution when a problem has been identified
- Remain task focused to end result
- Inspire and motivate co-workers by maintaining a positive attitude
- 1-2 years’ experience in a similar role, within financial services
- Ms office suite
- Knowledge of Offshore & Onshore investments
- Experience in validating and verifying instructions
- Sound knowledge in identifying risk
- Offshore knowledge of regulation advantageous
- Experience in report writing advantageous
- Education at a minimum of matric level
- Tertiary level qualifications advantageous
- RE5
- Sound knowledge of FIC, AML, KYC regulation standards
At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.
Excellence – Committed to delivering meticulous testing, attention to detail and high-quality service
Integrity – Adherence to ethical testing conducted with honesty and fairness
Innovation – Ongoing delivery of purpose, support and improvement to comply with ongoing regulatory changes
Who we areAt Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man, we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.
BenefitsAt Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.
We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.
If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.
- Transparent Communication : Embrace open dialogue and transparency. Your voice matters!
- Excellence Commitment : Keep promises, deliver quality work, and take ownership.
- Respectful Collaboration : Value diverse perspectives through constructive discussions.
- Result Recognition : Celebrate success and take pride in your impact.
- Team Synergy : Stand by your decisions, support your team, and take pride in our collective achievements.
Don't just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!
It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.
#J-18808-LjbffrClient Support Specialist
Posted 5 days ago
Job Viewed
Job Description
As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.
Duties:
Provide direct client support on DriveCam Online and other fleet management systems
Add, remove, and update driver, user, and vehicle profiles in line with client requests
Troubleshoot issues such as missing video events, system bugs, and backend errors
Log technical support cases with external system providers and follow through to resolution
Facilitate recovery of critical video events for accident investigation and compliance
Manage user access, alerts, reporting preferences, and system permissions
Coordinate vehicle and fleet movements, including status updates and EVR transfers
Support mass resolution of irrelevant events and ensure alignment with internal policies
Generate fleet reports, event logs, and hierarchy updates on demand
Assist clients via phone and email with technical training and general support
Arrange quotations, purchase orders, and courier logistics for stock or EVR devices
Participate in internal improvement initiatives related to support workflows and tools
Requirements:
Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus
2+ years of experience in client support, technical helpdesk, or fleet coordination
Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)
Strong system troubleshooting and admin skills
Client support consultant
Posted today
Job Viewed
Job Description
Position: Client support consultant – Financial services
Job brief
A Cape Town-based software company serving the financial services sector seeks an experienced Client Support Consultant. The ideal candidate is passionate about technology, client service, and preferably has experience in an insurance advisory or brokerage environment.
Responsibilities
· Monitor system utilisation and troubleshoot technical issues.
· Support new system deployments and deliver user training.
· Develop and maintain user support materials.
· Manage and evaluate client requests, ensuring timely resolution.
· Identify product gaps and propose enhancements to improve customer experience.
· Prioritise tasks based on business impact and client needs.
Requirements and skills
Technical Skills:
- Strong problem-solving abilities and technical troubleshooting experience.
- Project management proficiency.
Soft Skills:
- Excellent written and verbal communication.
- Collaborative mindset; able to work across cross-functional teams.
- Passion for bridging technology and human interaction.
Experience:
- Prior exposure to financial services, ideally in an insurance advisory or brokerage setting.
Curriculum Vitae to be sent to by 5 September 2025.
Client Support Team Leader
Posted 18 days ago
Job Viewed
Job Description
Capital International is looking for a hardworking professional to join the Cape Town Client Servicing team and provide high quality services to our clients and internal investment operational teams.
Responsibilities- Responsible for the client support queue and cases to always ensure excellent client service turn around times
- Maintain all necessary controls to role and strive to eradicate errors, and in this fostering a strong working relationship with our compliance and Internal Audit teams to ensure the department meets its legislative and regulatory requirements
- Serve as the primary point of contact for assigned clients
- Assist in compiling quality control checks and MI for the Manager
- Manage and train new members of the team in the different procedures and systems
- Strive for continuous improvement
- Develop service procedures. Polices and standards or service
- Responsible and accountable for adherence to the Company’s AML procedures and the PFCM within the team at all times
- Assist the CS Manager with all Quality Control checks required
- Manage and delegate workloads within the team to ensure maximum productivity
- Leading the team to take ownership of client issues, following problems through to resolution and liaising between teams and departments to resolve queries when required. These include, but are not limited to: Maintaining up-to-date client records including verifying and updating client details, updating bank details and changes of address etc; processing account closures, death claims, payments in and out, resolving negative balances on accounts
- Producing statements and valuation reports
- Processing client withdrawal requests
- Commission queries and or corrections
- Project updates that may be required
- Maintain an orderly workflow according to priorities
- Support other members of the Group Business Development team including Relationship Management, Business Development, Investment Management, marketing and manage projects as required
- Be actively involved in any team and company projects
- Assist and share your knowledge of operational corrections
- Complete the annual CPD hours required.
- Experience required: Excellent knowledge of best practice, regulatory and legal requirements of an FSA regulated financial institution
- Minimum 12 - 24 months experience of Client Services and administration in the offshore Financial Services industry
- Minimum 12 months in a leadership role managing a team of people
- Bachelors Degree or equivalent tertiary level qualification
- Ambitious
- Strong planning and organizational skills
- Detail orientated with high accuracy
- Strong communication skills, both written and verbal
- Strong team worker and ability to take initiative
- Able to work out of normal hours if required
- Analytical mindset with a focus on client success metrics
- Ability to interpret data and generate actionable insights
- Ability to align client goals with business objectives
- Ability to mentor and develop junior team members
- Collaborative mindset with a focus on team success
- Ability to work under pressure and meet tight deadlines
- Critical Thinker
At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.
Excellence – You will be actively finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.
Integrity – We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.
Innovation – As a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.
Who we areAt Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man , we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.
Our promise to youAt Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.
We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.
If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.
Benefits- Transparent Communication : Embrace open dialogue and transparency. Your voice matters!
- Excellence Commitment: Keep promises, deliver quality work, and take ownership.
- Respectful Collaboration: Value diverse perspectives through constructive discussions.
- Result Recognition: Celebrate success and take pride in your impact.
- Team Synergy: Stand by your decisions, support your team, and take pride in our collective achievements.
Don't just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!
It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.
#J-18808-LjbffrClient Support Specialist Remote
Posted 20 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrClient Support Specialist Remote
Posted 21 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
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Client Support Specialist Remote
Posted 21 days ago
Job Viewed
Job Description
Family-Friendly Hours & Work from Home
Fast-Growing Digital Marketing Leader
In 2004, Steve Anson and Bill Esteb founded Vortala with a simple vision to help doctors grow their practice using the Internet. Today, our dedicated team of 85 marketing professionals serve thousands of healthcare practices worldwide. Busy doctors trust Vortala to manage their practice website and lead their digital marketing strategy.
Our core values are Trust, Service and Innovation. Our team culture is based on practicing an Outward Mindset which is the simple idea that, “our success is a by-product of helping others succeed.”
As a Client Support Specialist, you’ll partner with our North American clients in supporting their high performing practice websites by assisting with website edits, answering client questions and providing guidance on maximizing clients’ online marketing efforts. To keep pace with the ever-changing digital landscape, you’ll be provided with ongoing training and development opportunities.
Reporting to the Team Leader – Client Support, you’ll work with our allied healthcare brand, Perfect Patients, and Smile Marketing (dentists) building relationships and ensuring customer satisfaction.
Your ResponsibilitiesYour specific role responsibilities include, but are not limited to:
- Answering incoming support calls, email and chat from live clients regarding their website and plan type service
- Troubleshooting technical issues and resolving any customer requests or complaints in a prompt and professional manner
- Advising live clients on new digital marketing methods to maximize site performance
- Coordinating with internal teams to complete client requests
To be invited for an interview, you should possess the following skills and experience:
- An upbeat, positive phone manner that exudes confidence and trust to our clients
- Direct client service experience (via phone and email) and a passion for providing exceptional service
- Superior written and verbal communication skills
- Basic HTML skills
- Basic Photoshop skills
- Basic digital marketing skills (including SEO and social media)
- Excellent organizational and time management skills
Experience in the health profession and working with doctors is desirable but not essential. Although there is some flexibility on the work schedule, you would need to work the majority of your day during normal U.S. business hours 9am-5pm EDT/EST (3pm-11pm SAST).
Interested?Our mantra is, “the company can only grow as fast as its people.” This means we’re committed to your ongoing personal and professional development including weekly individual and team development activities. This is a full-time position with flexible, family-friendly hours. You’ll work from the comfort of your home office and connect with your colleagues worldwide using the most advanced online collaboration tools. Vortala is a fast-growing, equal opportunity employer riding the healthcare and technology wave. Ready for a new challenge with a company that cares deeply about you and your development?
#J-18808-LjbffrClient support team leader
Posted 1 day ago
Job Viewed
Job Description
IT Client Support Engineer (Remote, Contract)
Posted 18 days ago
Job Viewed
Job Description
INFUSE Cape Town, Western Cape, South Africa
INFUSE Cape Town, Western Cape, South Africa
Get AI-powered advice on this job and more exclusive features.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
We are seeking an enthusiastic and skilled IT Client Support Engineer to be a vital part of our dynamic team. If you excel at providing top-notch technical support and enjoy collaborating with diverse teams to enhance user experience, we want to hear from you!
Key Responsibilities:
- Provide prompt and effective Level 1 technical support to users, addressing their queries and technical issues with professionalism and empathy.
- Efficiently log, dispatch, track, escalate, and follow up on support tickets to ensure timely resolution.
- Maintain a high level of user satisfaction by delivering exceptional service and support.
- Collaborate closely with various teams and departments to coordinate common tasks and improve IT Support service delivery.
- Contribute to the knowledge base and documentation, ensuring resources are in place, accurate and up-to-date.
- Undertake additional responsibilities as assigned to enhance the team’s performance and user experience.
- Minimum 2-3 years of experience in remote IT support or a similar role.
- Proficient in the administration of Windows 10/11 and macOS environments.
- Strong experience in managing Microsoft (Office) 365 services and Google Workspace.
- Hands-on experience with Entra ID (former Azure Active Directory).
- Familiarity with the ITIL framework and a foundational understanding of networking concepts.
- Experience with Mobile Device Management (MDM) solutions is a plus.
- Knowledge of modern AI tools like ChatGPT is a plus.
- Outstanding collaboration and communication skills that foster teamwork across diverse groups.
- Proficient in written and spoken English (Advanced).
- Excellent analytical abilities with a keen attention to detail.
- Strong focus on user needs and a commitment to delivering quality service.
- Positive attitude, flexibility, and proactive approach to problem-solving.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced environment while adhering to deadlines.
- Experience working within multinational teams is desirable.
- Monday-Friday, shifts 12:00 - 21:00 EEST, including 1h break.
- Days-off on US national holidays.
- Reduced Fridays during summer.
- Seniority level Not Applicable
- Employment type Contract
- Industries Food and Beverage Services
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