30 Webhelp jobs in Cape Town

Moodle Functional Support & Client Coordinator (On-Site) Durbanville, South Africa | Posted on 18/06/2025 Are you a methodical problem solver with a service mindset and a working knowledge of Moodle? We're hiring a Moodle Functional Support & Client Coordinator to deliver daily LMS support, guide clients through functional configuration challenges, and ensure consistent onboarding and training experiences. In this role, you’ll be the first line of contact for educators and administrators using Moodle. You’ll respond to queries, assist with course-level setups, test new features, manage tickets, and ensure that functional documentation is always clear and up to date. You'll also coordinate with our technical specialist, publishing teams, and clients to ensure smooth LMS operations across multiple institutions. This role is ideal for someone who enjoys structured support work, is confident working with instructors, and thrives in client-facing environments. Key Responsibilities User & Functional Support Provide Tier 1 and Tier 2 Moodle support via ticketing, email, and client calls Resolve queries around user enrolments, permissions, navigation, and activity configuration Assist instructors with gradebook setup, quizzes, forums, SCORM, H5 P, and course duplication Support course category and role configuration, enrolment keys, group settings, and notifications Triage support tickets and ensure accurate, timely resolution updates to clients Functional Site Management Create and manage courses, backups, and restorations Configure enrolment methods, roles, and categories in line with client needs Conduct functional testing of plugin updates and Moodle version releases Maintain Moodle SOPs and client-specific user guides Document known issues and platform changes in collaboration with the technical team Client Coordination & Training Act as the operational contact point for client-facing functional requests Schedule upgrade windows, test sessions, and planned changes with clients Deliver onboarding and training sessions to new instructors and administrators Maintain training materials and follow up on satisfaction after support or training events Coordinate with internal departments (Technical, Publishing, Content, Sales) to deliver seamless client support Process & Service Support Maintain clear records of client issues, resolution patterns, and documentation gaps Contribute to service usage tracking, client performance reports, and contract renewals Assist in preparing quotes, notices, or communications tied to functional services Log and categorise issues to inform platform or content service improvements Requirements Required Qualifications and Experience Minimum Requirements National Diploma or Bachelor’s degree in Information Systems, Educational Technology, Instructional Design, or related field Minimum 2 years of direct experience supporting Moodle (as admin, trainer, or helpdesk) Familiarity with Moodle's admin tools, activity configuration, and role/enrolment structures Excellent verbal and written communication skills Experience working directly with instructors, training facilitators, or course builders Comfortable working in a ticketing system (e.g. Freshdesk, Zendesk, or similar) Preferred Qualifications Moodle Educator Certificate (MEC) or relevant Moodle Academy coursework Experience with SCORM, H5 P, Zoom/Teams integrations, and the Moodle mobile app Exposure to data privacy or accessibility standards (e.g., POPIA, GDPR, WCAG 2.1) Background in training coordination, instructional support, or client onboarding Experience maintaining user-facing documentation and release communications Reliable – Delivers consistently and meets deadlines Proactive – Follows through, follows up, and prevents issues before they escalate Structured – Documents clearly and builds repeatable processes Client-focused – Communicates calmly and clearly with non-technical users Collaborative – Works well across teams (Publishing, Tech, Sales, Content) Technically Curious – Continuously learns Moodle features and admin options Application Instructions Please submit your CV and a short motivation letter detailing your experience with Moodle support. Please included the names, email addresses and telephone details of three referees we may contact. Only shortlisted candidates will be contacted. Other important information: All shortlisted candidates may be required to participate in relevant skills assessments and psychometric tests as part of the selection process. Applications will only be considered after the closing date or if they comply with at least the minimum requirements. AOSIS is committed to equality, employment equity and diversity. In accordance with the Employment Equity Plan of AOSIS and its Employment Equity goals and targets, preference may be given but is not limited to candidates from under-represented designated groups. All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials and criminal and credit checks (if applicable). AOSIS reserves the right not to fill the advertised positions. Applicants should be South African citizens, permanent residents with a bar-coded ID, or possess a valid work visa or permit. #J-18808-Ljbffr

Responsibilities

The role will be varied, with duties including:

• Provide Customer Service Excellence to all clients, companies and third parties.


• Assessment and validation of documentation provided as part of the data change event process to ensure a clear understanding of the client relationship is recorded with detailed rationale.


• Update and maintain client data records from simple accounts to more complex trust structures.


• You will be required to conform to the Company’s AML procedures and guidelines at all times.


• You will be required to work on a variety of projects that deliver service, create capacity, and ensure control effectiveness within the team.


• You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.


• Be actively involved in any team and company projects.

Skills and Competencies

• Be detail orientated, with a high degree of accuracy


• Strong organisational and time management skills


• Strong ability to work under pressure


• Open to change and ability to work in an agile working environment


• Strong client communication skills verbal and written in relation to complex but routine matters


• Promote trust in the workplace through open and honest communication with colleagues


• Be able to effectively prioritise workloads based on customer and regulatory requirements


• Think out the box to find a solution when a problem has been identified


• Remain task focused to end result


• Inspire and motivate co-workers by maintaining a positive attitude

Experience

• 1-2 years’ experience in a similar role, within financial services


• Ms office suite


• Knowledge of Offshore & Onshore investments


• Experience in validating and verifying instructions


• Sound knowledge in identifying risk


• Offshore knowledge of regulation advantageous


• Experience in report writing advantageous

Education and Certification

• Education at a minimum of matric level


• Tertiary level qualifications advantageous


• RE5


• Sound knowledge of FIC, AML, KYC regulation standards

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

Excellence – Committed to delivering meticulous testing, attention to detail and high-quality service

Integrity – Adherence to ethical testing conducted with honesty and fairness

Innovation – Ongoing delivery of purpose, support and improvement to comply with ongoing regulatory changes

Who we are

At Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man, we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.

Benefits

At Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.

We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.

If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.

• Transparent Communication : Embrace open dialogue and transparency. Your voice matters!


• Excellence Commitment : Keep promises, deliver quality work, and take ownership.


• Respectful Collaboration : Value diverse perspectives through constructive discussions.


• Result Recognition : Celebrate success and take pride in your impact.


• Team Synergy : Stand by your decisions, support your team, and take pride in our collective achievements.

Don't just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!

It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.

#J-18808-Ljbffr

As a Strategic Client Support Specialist, you will be responsible for delivering high-level operational and technical support to a dynamic client base, ensuring seamless system performance and optimal fleet data management. This role bridges system know-how with customer service, supporting day-to-day client queries while overseeing driver, vehicle, and user updates within a fast-paced, mission-driven environment. You’ll play a pivotal role in resolving system issues, managing telematics data and providing insight-driven support that enhances client experience and safety outcomes.

Duties:

• Provide direct client support on DriveCam Online and other fleet management systems

• Add, remove, and update driver, user, and vehicle profiles in line with client requests

• Troubleshoot issues such as missing video events, system bugs, and backend errors

• Log technical support cases with external system providers and follow through to resolution

• Facilitate recovery of critical video events for accident investigation and compliance

• Manage user access, alerts, reporting preferences, and system permissions

• Coordinate vehicle and fleet movements, including status updates and EVR transfers

• Support mass resolution of irrelevant events and ensure alignment with internal policies

• Generate fleet reports, event logs, and hierarchy updates on demand

• Assist clients via phone and email with technical training and general support

• Arrange quotations, purchase orders, and courier logistics for stock or EVR devices

• Participate in internal improvement initiatives related to support workflows and tools

Requirements:

• Matric (Grade 12) minimum; a qualification in logistics, IT, or risk is a plus

• 2+ years of experience in client support, technical helpdesk, or fleet coordination

• Exposure to telematics, fleet tracking, or driver behaviour analytics (advantageous)

• Strong system troubleshooting and admin skills

Overview

Capital International is looking for a hardworking professional to join the Cape Town Client Servicing team and provide high quality services to our clients and internal investment operational teams.

Responsibilities

• Responsible for the client support queue and cases to always ensure excellent client service turn around times
• Maintain all necessary controls to role and strive to eradicate errors, and in this fostering a strong working relationship with our compliance and Internal Audit teams to ensure the department meets its legislative and regulatory requirements
• Serve as the primary point of contact for assigned clients
• Assist in compiling quality control checks and MI for the Manager
• Manage and train new members of the team in the different procedures and systems
• Strive for continuous improvement
• Develop service procedures. Polices and standards or service
• Responsible and accountable for adherence to the Company’s AML procedures and the PFCM within the team at all times
• Assist the CS Manager with all Quality Control checks required
• Manage and delegate workloads within the team to ensure maximum productivity
• Leading the team to take ownership of client issues, following problems through to resolution and liaising between teams and departments to resolve queries when required. These include, but are not limited to: Maintaining up-to-date client records including verifying and updating client details, updating bank details and changes of address etc; processing account closures, death claims, payments in and out, resolving negative balances on accounts
• Producing statements and valuation reports
• Processing client withdrawal requests
• Commission queries and or corrections
• Project updates that may be required
• Maintain an orderly workflow according to priorities
• Support other members of the Group Business Development team including Relationship Management, Business Development, Investment Management, marketing and manage projects as required
• Be actively involved in any team and company projects
• Assist and share your knowledge of operational corrections
• Complete the annual CPD hours required.

Qualifications and Experience

• Experience required: Excellent knowledge of best practice, regulatory and legal requirements of an FSA regulated financial institution
• Minimum 12 - 24 months experience of Client Services and administration in the offshore Financial Services industry
• Minimum 12 months in a leadership role managing a team of people
• Bachelors Degree or equivalent tertiary level qualification

Skills Required

• Ambitious
• Strong planning and organizational skills
• Detail orientated with high accuracy
• Strong communication skills, both written and verbal
• Strong team worker and ability to take initiative
• Able to work out of normal hours if required
• Analytical mindset with a focus on client success metrics
• Ability to interpret data and generate actionable insights
• Ability to align client goals with business objectives
• Ability to mentor and develop junior team members
• Collaborative mindset with a focus on team success
• Ability to work under pressure and meet tight deadlines
• Critical Thinker

Values and culture

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

Excellence – You will be actively finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

Integrity – We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

Innovation – As a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

Who we are

At Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man , we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.

Our promise to you

At Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.

We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.

If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.

Benefits

• Transparent Communication : Embrace open dialogue and transparency. Your voice matters!
• Excellence Commitment: Keep promises, deliver quality work, and take ownership.
• Respectful Collaboration: Value diverse perspectives through constructive discussions.
• Result Recognition: Celebrate success and take pride in your impact.
• Team Synergy: Stand by your decisions, support your team, and take pride in our collective achievements.

Don't just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!

It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.

#J-18808-Ljbffr

Client Support Agent (24/7 Shift Rotation)

HFM, Cape Town, Western Cape, South Africa

Overview

HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent (24/7 Shift Rotation) to join our team.

Responsibilities

• Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
• Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
• Provide product information and assistance – educate clients on the features, benefits, promotions, and usage of products and services.
• Offer guidance and troubleshoot support to assist clients.
• Collaborate with cross-functional teams to address clients’ needs and resolve complex issues.
• Escalate complex or unresolved issues to the appropriate person or Manager.
• Identify areas for improvement and share suggestions and feedback with the team.

Qualifications

• Flexibility to work on a 24/7 rotational shift, including nights and weekends.
• University degree (Business, Finance, Marketing, or related fields) or comparable experience in customer support, hospitality, or client-facing roles.
• Fluency in English and Swahili is required. Additional languages are an advantage.
• Confident communication skills, with a customer-first mindset.
• Basic understanding of financial markets and trading platforms (MT4/MT5 knowledge is a plus).
• Familiarity with CRM and support tools like Zendesk, Freshdesk, or Salesforce.
• Knowledge of KYC/AML processes and regulatory frameworks in the African market is beneficial.
• Ability to multitask and thrive under pressure in a dynamic environment.

Benefits

• Attractive remuneration package
• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service)
• Friday afternoons off (during December & January)
• Birthdays are always a day off!
• Referral Bonus – refer a candidate we would all enjoy to work with!
• Participation in the Company’s Medical Scheme from day one!
• Fun team-building activities & Corporate events

All applications will be treated as confidential.

#J-18808-Ljbffr

Client Service Administrator

Hire Resolve's client who is in the Metering Industry is seeking a motivated and detail-oriented Client Service Administrator to join their team in the Western Cape. The successful candidate will be responsible for providing excellent customer service, managing client accounts, and assisting with utility management services.

Responsibilities:

• Manage client accounts and ensure prompt resolution of any issues or concerns
• Serve as the main point of contact for clients and address any queries or requests in a timely manner
• Coordinate with utility providers to ensure accurate billing and timely payment of invoices
• Assist clients with setting up new utility services and upgrades as needed
• Prepare and review reports related to utility consumption and cost savings for clients
• Work with the operations team to implement energy-saving initiatives and improvements for clients
• Maintain accurate records and documentation for all client interactions and transactions
• Collaborate with other team members to ensure the smooth delivery of services to clients

Requirements:

• Minimum of 2 years of experience in a client service or administrative role, in the metering industry
• Excellent communication and interpersonal skills
• Strong organizational and time-management abilities
• Proficiency in Microsoft Office suite and data entry software
• Knowledge of utility billing processes and regulations
• Ability to work effectively both independently and as part of a team
• Fully Bilingual in English and Afrikaans

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

#J-18808-Ljbffr

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To provide effective and efficient service to clients through the administration of a group of schemes by receiving, evaluating and responding to client queries timeously and meeting the agreed service level agreements on all processes.

Requirements

• Grade 12 or NQF level 4.
• 2-5 Years’ experience in an insurance administration environment.
• Microsoft Office Suite (Word, Excel).
• Employee Benefits administration experience will be advantage.
  
  

Duties & Responsibilities

The incumbent will be co-responsible for the following:

• Ability to self-manage the full administration of risk schemes.
• Accurately complete member and risk premium reconciliations.
• Investigate and resolve all non-reconciling items.
• Administer and process the relevant scheme data from fund entry to exit stage.
• Process and effect payment on all claim types.
• Provide first time resolution to clients on queries via e-mail and telephonic.
• Assess and co-ordinate the required applications and make contact with the clients directly should there be any queries.
• Co-ordinate across the teams to ensure that the required tasks are completed before the monthly reconciliation is due.
• Assist clients efficiently with their requests through displaying the Momentum Metropolitan values enabling client retention and satisfaction.
• Build and maintain relationships with clients and stakeholders to ensure a smart client experience.
• Ensure all risks are mitigated and escalated when dealing with client requests.
• Keep abreast of MMH product and legislation changes in order to effectively and accurately assist with client queries.
• Responsible for the monthly reconciliation of scheme data to assist with client reporting.
  
  

Please note that this role is based on the pay for performance remuneration structure.

Competencies

• Accountability.
• Attention to details.
• Customer orientation.
• Communication skills.
• Planning and Organising.
• Multitasking.
• Teamwork.
• Self-management.

#J-18808-Ljbffr

The Client Services Manager supports both current and new clients. This role serves as the coordinating link between the client and formula D_ Design and Production departments ensuring that the work fully meets the client’s needs. The Client Services Manager functions as both an Account Manager and a Project Manager. This position reports to the head of design, project management and senior management.

Specific Responsibilities

• Communicate with clients in the lead-up to project commencement, review and compile project requirements and secure required collateral and participation.
• Ensure that the schedule, deadlines and client expectations are clearly communicated and understood by all.
• Coordinate with business development, production, and technology departments to ensure readiness; ensure execution of project meets or exceeds client requirements and expectations.
• Oversee multiple client projects and be able to recognize, solve or neutralize potential issues or conflicts.
• Anticipate and/or troubleshoot technical problems before/during/after; work with technical staff and the client to properly service these issues.
• Keep all project stakeholders informed throughout a project life cycle.
• Compile project statistics into a deliverable report for clients.
• Facilitate conversations with clients and respond to queries.
• Assist with strategic planning and support organic client growth.

Professional Qualifications / Experience

• Bachelor's degree or equivalent experience.
• 4 or more years of experience as an account manager, project manager, or combination of both.
• Knowledge and experience with exhibition design, activations, interactive technology.
• Working knowledge of MS Office, OneNote, SharePoint.

Personal Qualifications / Attributes

• Excellent organizational, planning, management, and communication skills with an ability to work at all levels.
• Strong attention to detail.
• Client-focused, solutions-oriented, self-starter.
• Willingness to work non-traditional hours (early morning, late evening), as required.

#J-18808-Ljbffr

Scam alert: Santam has become aware of an e-mail scam involving the unauthorised use of the Santam logo alongside another brand.
Please note that this is a scam. We remind all clients that Santam will only communicate through official channels or the authorised broker. Learn more.

This career opportunity is available at Tailored Claims Solutions for the Client Service Manager, who will be based in the Glacier Building, Belville.

WHAT WILL YOU DO?

The purpose of this role is to be Chair for the Claims committee which reviews claims that are rejected. Resolve and formulate responses to complaints received from Clients/Ombudsman/Internal Arbitrator /Client Care /Claims Advocacy team. Provide assistance in specialist technical support to the adjuster and skills development through on the job training /peer coaching. The responsibilities will include resolving disputes involving claims adjustments and negotiations with the insured and or broker after failed attempts by the Adjuster, Claims Service Consultant and Team Manager. Escalating unresolved claims issues to the relevant Manager.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Providing formal responses to matters referred to Ombudsman/Internal Arbitrator/Client Care/Claims advocacy.
• Chair claims committee which determines whether claims are invalid or not (rejections).
• Formulating responses to clients disputing rejections /review rejections
• Continuous technical guidance and support and up skill and behaviour needs of external adjuster /internal adjusters/claims service consultants.
• To curb Lost Economic Opportunity (LEO)
• Liaise with Training and Technical Advice.
• On the job and peer coaching
• Client Service Manager will meet with the client at the client’s premises on request to address contentious matters. This meeting may include the broker as well as the relevant authorised supplier(s) appointed in the claim.
• Resolving disputes where claims service consultant’s and team manager’s resources are exhausted.
• Ensures adherence to claims policy and philosophy.
• Distribute Ombudsman Rulings and Claims Technical advice interpretations.
• Single point of entry to Claims Technical Advice
• Technical Policy interpretations and liaison with business units
• Feedback to underwriters regarding policy wording reviews
• Claims complaints must be addressed to the relevant manager.
• Standing in for the relevant manager in his/her absence, when on leave or study leave, refer to Operations Manager Continuous technical guidance and support and up skill and behaviour needs of the Assessors.
• Regular liaison with management and staff at all levels of the company regarding escalated claims/ flagged.
• Consultation with clients, Business and Business Partners on a continuous basis regarding fraud and irregularities
• Regular liaison with counterparts at other insurers
• Regular liaison with Santam Forensic Services.
• Effective relationships with law enforcement and Insurance Crime Bureau, South African police Services National Prosecutions Authorities, Suppliers, Wreck dealers, Brokers, Broker Consultants and Area managers.

QUALIFICATIONS AND EXPERIENCE

• Matric/ Grade 12.
• A post matric qualification
• Post graduate insurance or building industry related qualification.
• Must be computer literate (MS Word, MS Excel and MS Power Point)
• 7-10 years insurance experience in the Non-Motor and Motor claims environment with direct clients
• Insurance related training experience
• Building and related repairs quantification experience
• 2-3 years Management Experience
• Sound knowledge of the Santam Motor and Non-motor process
• Good verbal skills
• Working knowledge of the building industry (working in the industry would be preferable)
• Customer Centricity experience.
• Lean Six Sigma Certification-Green Belt an added benefit.

KNOWLEDGE AND SKILLS

• Good negotiating skills
• Problem solving skills
• Conflict resolution
• Good communication – verbal and writ
• Excellent interpersonal skills
• Strategic thinking
• Ability to influence

PERSONAL ATTRIBUTES

• Drives results
• Deciding and initiating action
• Leading and supervising
• Collaborates
• Client focus
• Flexibility and adaptability
• Cultivates innovation
• Strategic decision making
• Analytical thinking
• Influencing/ gaining commitment
• Business acumen
• Coaching and development

ABOUT THE COMPANY

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Our recruitment process

Onboarding

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Advertise

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Step 2

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Step 3

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Telephonic screening

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Your interview

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Assessment

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Onboarding

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

TIPS & TRICKS Getting ready for your interview

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

#J-18808-Ljbffr