Reservation Travel Consultant

Cape Town, Western Cape Natural Selection Safaris

Posted 8 days ago

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Job Description

permanent

Reservation Travel Consultant – Senior 

Natural Selection is a collection of owner-operated safari camps and safaris in Botswana, Namibia and South Africa. Our efforts contribute to protecting key habitats and conserving wild areas while using responsible tourism as a force for good.

Main purpose of job

Responsible for providing full reservation travel and sales services for Natural Selection and Associated Products properties and services – to secure business and promote future business and growth for the company.

This is not a remote position — you will be required to work from our Cape Town/Johannesburg office.

Reporting structure:

Reporting to: Reservations manager

Location: Cape Town/Johannesburg 

Key responsibilities :

  • Offer a personalised booking service for all bookings whether directly or in the back-up role:
  • Responding to trade enquiries efficiently and timeously.
  • Communication with clients, offering quick turnaround times and a professional service.
  • Responding to all product queries or concerns relating to bookings.
  • Providing availability and costs/quotes for bookings.
  • Making reservations using Tour Plan/TMIS.
  • Managing booking status throughout the reservation process – quote, cancelled, provisional, confirmed and invoiced.
  • Obtaining and capturing guest CRM and booking information onto Tour Plan for camps.
  • Liaising with product management to ensure best possible services to the guests – in respect of guest information and requirements.
  • Providing lodge information and relating documentation to clients where appropriate – WETU itineraries/pre-tour & departure information.
  • Managing yield to ensure that we maximise occupancy and the rate achieved.
  • Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
  • Gain knowledge of Natural Selection so you can add value to our clients.
  • After-hours standby and emergency duty will be on a rotational basis including after hours.
  • Ability to handle group/series and FIT bookings

REQUIREMENTS

Formal education and experience required :

  • Minimum of a matric certificate.
  • Tertiary certificate in travel related field desirable.
  • 3-5 years relevant experience in a similar environment.

Skills and attributes:

  • Fluent in speaking and writing in the English language.
  • Ability to adapt to a dynamic work environment and support different teams when needed.
  • Ability to work fast and accurately.
  • Service and detail orientated. 
  • Shows empathy, care and understanding when dealing with clients.
  • Good interpersonal skills.
  • Willingness/ability to share information. 
  • Ability to multitask and work under pressure.
  • Sales driven.
  • IT savvy.
  • Be driven by self-motivation and the company values.
  • Self-starter with a natural curiosity about travel, strong desire to learn.

Measurement criteria:

  • Response times.
  • Booking conversions.
  • Rate yields.
  • Occupancies.
  • Satisfied customers and guest
  • Successful product and marketing initiatives.

Knowledge :

  • Tour Plan system – essential.
  • Local and international travel industry (inbound market) – essential.
  • Product knowledge – Botswana, Namibia, South Africa and surrounds.
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Planning Travel Consultant Inbound

7100 Cape Town, Western Cape Red Ember Recruitment (PTY) Ltd

Posted 113 days ago

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Job Description

Permanent
Red Ember recruitment is looking for a Travel Cruise Consultant. The Cruise Division of our client handles bookings that originate from direct relationships with various cruise agents worldwide.  For cruise business the division manages the entire booking process from sending out proposals, to making the reservations to looking after the clients when in country to customer service after travel.Build close relationships with all Agents and Cruise Sales Team. Include a minimum of 20% new touring options per proposal and ensure that the proposal is prepared as per agreed processes and communication around the proposal is clear, engaging and sales orientated.Ensuring high attention to detail is always maintainedStrive towards successfully converting RFPsPrepare and design creative itineraries & proposals.Prepare excel costings.Focus on delivery excellence in customer service to agents and guests (speed to replies/accuracy/creativity/file handling).Striving towards exceeding and maximizing revenue.Applying processes: rate negotiations, negotiate terms and conditions, booking accommodation and services as requiredCreate and update tracking documentsEnsuring proficiency in that all files are quoted and operated at an acceptable margin and profit level according to the company margin strategy.Ensure VIP’s receive appropriate attention.Assist with all other reasonable requests where required.Ability to work un-supervised and under pressure.RequirementsTourism QualificationTour consultant experience at a senior level in an inbound tour-operating environment for a minimum of 5 years. Excel experience is an advantageCreative itinerary design, quoting & sales.Excellent relationship building skills.Team- work and be able work autonomous when required.Good product knowledge of Southern Africa.Good office/administration skillsUnderstanding of on the ground operations and excellent quality control.Good English communication verbal and written.ZR_2037_JOBBenefitsMedical Aid, Group life Cover, Prov fund and 13th Cheque 
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Travel Consultant Inbound Tyger Valley Cape Town

Cape Town, Western Cape The Recruitment Agency South Africa (TRASA)

Posted today

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Job Description

Are you passionate about travel, driven by excellence, and ready to take your career to the next level? An exciting opportunity awaits for a highly skilled Travel Consultant (Inbound) to join a dynamic, fast-paced travel team based in Tyger Valley, Cape Town. This is your chance to become part of a respected travel business that values precision, creativity, and a deep love for exploring Southern Africa.



As a Travel Consultant Inbound Cape Town specialist, you will play a vital role in creating seamless travel experiences, managing logistics, and ensuring client satisfaction. With the opportunity to work from home on Fridays, this role blends flexibility with professional growth in one of South Africa’s most vibrant industries.



Why This Role Matters



This is not just another travel consultant job. It is an opportunity to immerse yourself in the world of Southern African inbound tourism, using your expertise and passion to deliver unforgettable journeys. You’ll use your destination knowledge, supplier relationships, and logistical skills to craft bespoke itineraries that go beyond expectations.

Key Responsibilities



Design, manage, and coordinate inbound travel itineraries for Southern African destinations.



Leverage your strong supplier relationships to secure competitive rates and ensure service excellence.



Apply your in-depth knowledge of destinations across borders, ensuring clients receive authentic, well-planned travel experiences.



Use Tourplan/NX systems to manage bookings and logistics with accuracy and efficiency.



Deliver outstanding service while meeting strict deadlines with a sense of urgency.



Collaborate with a passionate team, contributing to the company’s reputation for excellence.



Imperative Required Skills



To succeed in this role, you must bring:



5+ years’ experience within inbound travel to Southern Africa.



Exceptional destination knowledge of Southern Africa.



A wide variety of product knowledge across borders.



Strong supplier relationship management.



A natural inquisitive nature combined with attention to detail.



Ability to work under pressure with accuracy and urgency.



Tourplan/NX experience (essential).



Additional Bonus Skills



Fluency in an additional foreign language.



A genuine eagerness to explore and grow in the travel industry.



Salary



Competitive salary package: R15,000 – R30,000 per month CTC, depending on experience.

Type of Contract



This is a full-time, permanent position based in Tyger Valley, Cape Town, with the benefit of working remotely on Fridays.

What We Offer



A collaborative and professional team environment.



The chance to work in the heart of the Southern African tourism industry.



Opportunities for professional growth and development.



Flexibility with one day a week remote work.



Why Join Us?



This is more than just a job—it’s your chance to make an impact in a thriving travel business where your expertise is valued. Every day will bring new challenges, new opportunities, and the reward of helping travelers experience the beauty of Southern Africa.



If you are an experienced inbound travel consultant with a passion for Southern Africa, don’t miss this opportunity to elevate your career. Apply today and take the next step in your professional journey!
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Travel Consultant Inbound Tyger Valley Cape Town

Cape Town, Western Cape The Recruitment Agency South Africa (TRASA)

Posted today

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Job Description

full-time

Are you passionate about travel, driven by excellence, and ready to take your career to the next level? An exciting opportunity awaits for a highly skilled Travel Consultant (Inbound) to join a dynamic, fast-paced travel team based in Tyger Valley, Cape Town. This is your chance to become part of a respected travel business that values precision, creativity, and a deep love for exploring Southern Africa. As a Travel Consultant Inbound Cape Town specialist, you will play a vital role in creating seamless travel experiences, managing logistics, and ensuring client satisfaction. With the opportunity to work from home on Fridays, this role blends flexibility with professional growth in one of South Africa’s most vibrant industries. Why This Role Matters This is not just another travel consultant job. It is an opportunity to immerse yourself in the world of Southern African inbound tourism, using your expertise and passion to deliver unforgettable journeys. You’ll use your destination knowledge, supplier relationships, and logistical skills to craft bespoke itineraries that go beyond expectations. Key Responsibilities Design, manage, and coordinate inbound travel itineraries for Southern African destinations. Leverage your strong supplier relationships to secure competitive rates and ensure service excellence. Apply your in-depth knowledge of destinations across borders, ensuring clients receive authentic, well-planned travel experiences. Use Tourplan/NX systems to manage bookings and logistics with accuracy and efficiency. Deliver outstanding service while meeting strict deadlines with a sense of urgency. Collaborate with a passionate team, contributing to the company’s reputation for excellence. Imperative Required Skills To succeed in this role, you must bring: 5+ years’ experience within inbound travel to Southern Africa. Exceptional destination knowledge of Southern Africa. A wide variety of product knowledge across borders. Strong supplier relationship management. A natural inquisitive nature combined with attention to detail. Ability to work under pressure with accuracy and urgency. Tourplan/NX experience (essential). Additional Bonus Skills Fluency in an additional foreign language. A genuine eagerness to explore and grow in the travel industry. Salary Competitive salary package: R15,000 – R30,000 per month CTC, depending on experience. Type of Contract This is a full-time, permanent position based in Tyger Valley, Cape Town, with the benefit of working remotely on Fridays. What We Offer A collaborative and professional team environment. The chance to work in the heart of the Southern African tourism industry. Opportunities for professional growth and development. Flexibility with one day a week remote work. Why Join Us? This is more than just a job—it’s your chance to make an impact in a thriving travel business where your expertise is valued. Every day will bring new challenges, new opportunities, and the reward of helping travelers experience the beauty of Southern Africa. If you are an experienced inbound travel consultant with a passion for Southern Africa, don’t miss this opportunity to elevate your career. Apply today and take the next step in your professional journey!

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Travel Desk Consultant

Foreshore, Western Cape R120000 - R210000 Y LZ Travel

Posted today

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Job Description

About the Role

We are seeking a highly organised and customer-focused Travel Desk Consultant to join our team. This is a full-time, office-based role, responsible for delivering exceptional administration, reconciliation, and customer service support especially for point-to-point tours, transfers, and chauffeur-driven services.

Key Responsibilities

  • Administer and manage travel-related admin tasks, including reconciliations, data recording, and timely reporting.
  • Book and coordinate point-to-point tours, transfers, and chauffeur drives, ensuring seamless and stress-free travel experiences.
  • Manage full-cycle booking operations: flights, accommodations, transports, tours, insurance, and related services.
  • Research and present tailored travel options based on clients' preferences, budget, and schedules.
  • Provide essential travel information passport/visa requirements, local customs, weather, currencies, and regulations.
  • Maintain up-to-date knowledge of travel trends and leverage vendor networks for best deals.
  • Act as a reliable point of contact during clients' travels to handle changes, cancellations, or unexpected issues proactively.
  • Build and maintain strong professional relationships with suppliers chauffeur services, tour operators, accommodation providers, etc.

Requirements

  • Strong proficiency in MS Office suite (Word, Excel, PowerPoint, Outlook) and general computer literacy.
  • Excellent written and verbal communication skills in English; additional languages a plus.
  • Keenly detail-oriented, with strong organizational and multitasking abilities.
  • Solid knowledge or background in the Hospitality and Tourism industry.
  • Experience or familiarity with booking platforms, reservation systems, or GDS tools preferred.
  • Customer service-driven mindset and ability to solve travel-related issues efficiently.

Job Type: Full-time

Pay: R10 000,00 - R14 500,00 per month

Education:

  • High School (matric) (Required)

Experience:

  • Hospitality: 1 year (Required)

Language:

  • Engllish (Required)

Work Location: In person

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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 5 days ago

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Job Description

Respond to customer questions regarding products, services, order status, and account information via email.
Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years of experience working on an online retail campaign in a call centre.
Grade 12
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Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 12 days ago

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Job Description


  • Respond to customer questions regarding products, services, order status, and account information via email, or chat.

  • Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

  • Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

  • Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

  • Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

  • Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

  • Identify opportunities to recommend additional or alternative products that may suit the customers needs.

  • Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

  • Ensure compliance with company policies, procedures, and quality standards during all customer interactions.

  • Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.


Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
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About the latest Travel agents Jobs in Cape Town !

Customer Service Advisor

Cape Town, Western Cape Call Centre Staffing

Posted 12 days ago

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Job Description

Respond to customer questions regarding products, services, order status, and account information via email, or chat.

Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.

Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.

Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.

Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.

Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.

Identify opportunities to recommend additional or alternative products that may suit the customers needs.

Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.

Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.

Requirements:
At least 2 years experience working on an online retail campaign in a call centre.
Matric
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Customer Service Associate

Cape Town, Western Cape Charm Recruit

Posted 19 days ago

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Job Description

Key Responsibilities:


Provide high-quality customer service in a professional, timely, and tactful manner
Handle customer enquiries and complaints, ensuring they are resolved to the highest standard
Maintain effective communication with team members to ensure smooth daily operations
Support client onboarding processes by performing eKYC checks and collaborating closely with
internal departments
Share knowledge and best practices with team members to promote consistency and service
excellence
Perform ad-hoc tasks and duties as assigned by the Team Leader

Requirements:


Tertiary education, associate degree holder or equivalent in Business Administration, Business
Management, or related field
Fluent in English
Microsoft Office skills
Excellent interpersonal and communication skills
Strong attention to detail and accuracy
Positive attitude with a strong desire to deliver results
Team player with a strong sense of responsibility
Prior customer service experience in the finance industry is a definite advantage
Immediate availability or short notice is preferred

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Customer Service Representative

Diep River, Western Cape Reader's Warehouse

Posted today

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Job Description

CUSTOMER SERVICE AGENT

Topline Book Distributors (Pty) Ltd and Readers Warehouse is currently seeking to employ a Customer Service Agent.

Key performance Areas:

· Answering incoming calls

· Responding to all assigned incoming emails from various platforms

· Immediate response to all Social Media tickets

· Process all assigned paid for orders within 24 hours

· IBT requests to be placed on google docs and followed up to ensure stock has been sent

· Inform customer of no-stock and confirm vouchers or refund to complete the ticket

· Place orders for publisher stock

· Ensure that each order is completed within the specified time

· Ensure that customers are kept informed of their order status

· Follow up with warehouse staff if order has not been shipped out on time

· Creating waybills for completed orders

· Assist customer withs backorder and special orders

· Follow process and keep customers informed when there is a quote requests

· Assist schools with quotes

· Follow up on pending payments

· Ensure customer satisfaction surveys are maintained at 85% - 95%across all communication channels (emails, calls, chats)

·Minimum requirements

· Customer Focused (strive for customer satisfaction, rapport building and timeous resolutions)

· Computer literate

· Previous experience in a similar role

· Book knowledge is a BIG advantage

· Being a team player

· Good communication skills

Job Type: Contract

Work Location: In person

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