402 Travel Agents jobs in South Africa

Job Summary:

The Travel Sales Consultant is responsible for selling travel products and services to clients, ensuring that each client receives an outstanding experience. The consultant will focus on providing expert advice on leisure travel, including destinations, flights, accommodation, tours, and packages. This role requires excellent communication skills, the ability to work under pressure, and strong sales acumen to meet targets.

Requirements:

Minimum 3 years of experience in international leisure travel sales.

Proficiency in GDS systems (e.g., Amadeus, Sabre) for booking flights and other travel services.

Strong communication and customer service skills.

Sales-driven with proven ability to meet and exceed targets.

Good knowledge of international travel destinations, airlines, and accommodation options.

Ability to work independently and as part of a team.

Strong attention to detail and organizational skills.

Familiarity with CRM systems is advantageous

Join Our Pride - Experienced Tech-Forward Safari Travel Consultant

Do you know Southern Africa like the back of your hand? Are you the kind of person who can turn a curious enquiry into a confirmed safari booking? Then we want you on our team.

At
Safari365

, we're not your average travel company - we're leading the way in
AI-powered safari travel technology

, connecting travellers across the world to life-changing African adventures.

We're looking for a
driven, dynamic, and tech-savvy B2C Travel Consultant

who:

• Has min 5-8 years' experience selling 4-5-star safaris and tailormade African holidays

• Loves engaging clients over the phone, building rapport, and crafting dream itineraries

• Thrives on targets, energy, and results

• Knows Southern Africa inside and out

• Is excited to use AI tools to personalise travel experiences and boost productivity

What's in it for you:

• Competitive base + commission (your effort = your earnings)

• Medical aid contribution

• Hybrid setup - Mondays & Fridays from home

• Supportive, high-energy team culture

• Ongoing professional sales coaching

• A front-row seat in a company redefining AI-driven travel innovation

Cape Town-based only

If this sounds like you - or someone you know - apply now or tag them below

Email:

Job Title: Travel Consultant (Air & Non-Air)

Job Purpose

The Travel Consultant is responsible for handling and coordinating all aspects of air and non-air travel arrangements, including car rentals, hotel bookings, transfers, rail tickets, visa assistance, and travel insurance. The role focuses on ensuring a smooth travel experience for clients by providing efficient, accurate, and cost-effective solutions while maintaining high levels of customer service.

Key Responsibilities

•

Manage and process reservations for non-air travel services (accommodation, car hire, transfers, rail, cruises, and related services).

•

Provide clients with accurate information, quotations, and advice on travel products, destinations, and alternatives.

•

Negotiate with suppliers to secure the best possible rates and availability.

•

Handle amendments, cancellations, and special requests promptly and effectively.

•

Issue vouchers, itineraries, and documentation for non-air services.

•

Assist with travel-related documentation such as visas, insurance, and foreign exchange referrals where applicable.

•

Ensure all bookings are correctly invoiced and payments are processed in line with company policies.

•

Maintain client profiles and ensure travel preferences are recorded and updated.

•

Deliver exceptional customer service by responding to queries and resolving complaints professionally.

•

Stay updated on industry trends, supplier offerings, and company policies.

Skills & Competencies

•

Strong knowledge of non-air travel products (hotels, ground transport, rail, car hire, etc.).

•

Excellent communication and interpersonal skills.

•

Strong organizational and time management abilities.

•

Customer service–oriented with attention to detail.

•

Ability to work under pressure and meet deadlines.

•

Problem-solving and negotiation skills.

Qualifications & Experience

•

Matric (Grade 12) or equivalent qualification.

•

Travel and Tourism diploma or equivalent certification (preferred).

•

Minimum 2–3 years' experience in a travel consultancy role with a focus on non-air products.

•

Knowledge of travel regulations, visa processes, and insurance policies is an advantage.

Our client, a leader in the Travel and Tourism industry is seeking an experienced
Senior Inbound Consultant
to join their team based in Durban.

The
Senior Inbound Consultant
will be responsible for handling and managing inbound travel requests from quotation through to booking confirmation, ensuring exceptional levels of accuracy, creativity, and service delivery.

This role requires a strong knowledge of Southern African destinations, proven operational skills, and proficiency in
Tourplan (a plus)
.

The successful candidate will play a vital role in supporting the company's growth and maintaining high standards of client satisfaction.

MINIMUM REQUIREMENTS

• Matric
• Relevant qualification
• 3–5 years' experience
  in inbound consulting within a DMC or tour operating environment.
• Strong working knowledge of
  Tourplan
  (a plus).
• Comprehensive understanding of Southern African destinations, products, and logistics.
• Proven track record in handling FIT and Group bookings.
• Excellent communication skills, both written and verbal (English essential; additional languages advantageous).
• High attention to detail and accuracy in costing and documentation.
• Ability to work under pressure, prioritise tasks, and meet deadlines.
• Strong client service orientation with problem-solving skills.
• Team player with a proactive, positive attitude.

MAIN JOB FUNCTIONS

• Handle inbound travel enquiries from international wholesale agents and operators
• Prepare accurate and creative tailor-made quotations and itineraries using
  Tourplan
  .
• Negotiate rates and secure services with suppliers to achieve competitive margins.
• Convert quotes into confirmed bookings, ensuring seamless reservations and documentation.
• Build and maintain strong relationships with clients and suppliers.
• Ensure all itineraries are costed correctly, with accurate and profitable profit margins.
• Monitor and manage booking files to ensure services are delivered as promised.
• Provide pre-departure support, including travel documentation and concierge-style assistance.
• Resolve operational issues swiftly and professionally.
• Mentor and guide junior consultants where necessary.

Position

eHolidays Intermediate Consultant – based in Century City, Cape Town

Reporting to: Maree Adkins (eHolidays Manager)

Requirements:

• Diploma in Hospitality, Travel, Tourism, Business or relevant field (preferred not compulsory)
• Must have a minimum of 5 years consulting experience in either wholesale/retail.
• Candidate must be client-focused - excellent customer service skills are essential.
• Proven success rate at achieving & exceeding sales targets.
• Candidates with personal travel experience will be preferred
• Well versed in various areas of travel (domestic/international, corporate/leisure/group/individual etc)
• Logical thinker with the ability to research and offer suggestions based on the request.
• Excellent communication skills.
• Multi-tasker.
• Team player essential.

Professional Characteristics:

A disciplined, accurate, service-oriented, self-motivated individual is required for this position within a dynamic, growing organisation.  The ability to function successfully under sometimes stressful conditions, while adhering to strict deadlines as a team player is essential.

Position Description

Duties will include, but not limited to:

• Intermediate Travel Consultant assisting travel agents with land arrangements.
• Processing the booking via Travelogic (tour operator software system)
• Online booking systems: Nightsbridge / DOTW / Hotelbeds / plus others
• Understanding of STO rates and terms and conditions of various hotels / hotel groups includes requesting & updating rates.
• Organise travels from beginning to end (hotels, guest houses, game lodges, transfers, car hire and excursions).
• Selling a combination of Outbound, Domestic, Leisure and Corporate.
• Strong knowledge of South Africa
• Research various destinations and means of travel regarding prices & reviews.
• Administration functions (invoicing / collecting deposits & balance payment / paying suppliers / reconfirming bookings / processing refunds).
• Handle unforeseen problems and complaints and determine eligibility for money returns.
• After-hours assistance for emergencies only (stand-by phone on rotation)

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, first-class, and expert service has enabled renowned companies worldwide to achieve the highest levels of customer satisfaction and loyalty. Today, we collaborate with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in the world's major financial hubs.

Overview of responsibilities:

• Advising our clients – premium cardholders – by phone and email in both French and English
• Handling customer inquiries from quote preparation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailored offers, travel documents, and detailed travel itineraries
• Passionately advising and facilitating unique travel experiences
• Actively selling special promotions and exclusive offers

Your Profile:

• You have excellent language skills in professional French and English, in written and spoken (C2 according to The Common European Framework)

• Ability to speak an additional language such as German or Italian is an advantage

• Have completed tertiary qualification or equivalent training, ideally in the field of tourism
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency
• Have GDS knowledge (preferably Amadeus)
• Have excellent destination knowledge across key global regions
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture
• Are service-oriented, flexible and able to work under pressure
• Have a positive attitude and identify with Ten Group values
• Have strong communication skills
• Value exceptional service and live by this motto
• Are available on a full-time basis (40hrs per week)
• Flexibility: Willingness to work 5 days a week between 07:00 and 22:00 SAST, Sunday to Thursday

Guidelines for Hybrid/Home Office option:

• Located in South Africa
• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
• Hybrid working. You can combine working from home and working from the office. If you don't live near our office, then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video  Welcome to Ten

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

"Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."

Important notice
:
This is an office based position based in Somerset West, Western Cape. All applicants need to be available for an in-person interview and be able to commute to our office daily if successful.

A highly reputable and established Tour Operator, based in Somerset West, is looking for a passionate and energetic Reservations & Travel Consultant to achieve and maintain a comprehensive administrative, sales and reservations framework for our central reservations department.

This is a strategic administrative role affording growth potential for the right candidate. Under a passionate leadership team, the candidate must be able to implement and maintain a strategic sales & reservations plan that expands the company's customer base and ensures its continued growth in a competitive tourism sector.

The applicant must have a sound geographical knowledge of South Africa as well as a genuine passion for inbound tourism, and assist the marketing team in promoting our country as an ideal international travel destination.

This role requires a high level of interpersonal & communication skills, strong work ethic, vibrant personality, attention to detail and project management skills.

About the Role

As our Travel Reservations Consultant, you will be the key point of contact for local and international sales agents as well as our direct clients. Your role will involve handling enquiries, assist in creating tailor-made itineraries, confirming group tour bookings, and ensuring smooth travel arrangements — all with the goal of growing sales and exceeding client expectations.

KPA's & Key Responsibilities

• Responsible for assisting and advising agents and customers with the purchasing of our travel & tour products.
• Maintaining the company's strategic sales & reservations plan that expands our customer base in ensuring the continued growth and presence of the Hotspots2c Tours brand.
• Build and maintain efficient and professional relationships with all existing agents, new agents, clients and staff.
• Liaise with operations department with regards to tour popularity, viability & occupancy levels as well as activity & accommodation bookings and vehicle and guide availability.
• Assist, on a rotational basis, with after-hours operational phone and e-mail enquiries.
• Ensure the best possible customer service standards including telephone, email & digital communication etiquette when dealing with clients and agents.
• Assist in marketing related activities.
• Assist with the finance team with financial activities such as checking invoices and payments etc.
• Assist in identifying emerging markets and market shifts while being fully aware of new products and competitor status.
• Have sound product knowledge and be aware of global industry trends and travel regulations at all times.
• Reports to the Sales Manager.

Requirements

• Previous experience in sales, reservations, travel consulting, or a similar role (inbound tourism experience preferred).
• Strong knowledge of South Africa as a travel destination.
• Excellent communication and interpersonal skills.
• Organised, detail-oriented, and able to work under pressure.
• Proficiency in reservations systems, Microsoft Office, and online communication.
• A passion for travel and delivering exceptional customer service.
• Energetic peoples personality.
• Strong interpersonal skills, tenacity, drive and positivity
• Ability to work collaboratively with colleagues and staff to create a result driven, team-oriented environment
• Valid drivers license.

What We Offer

• A supportive and professional but fun work environment.
• Opportunity to work with exciting international markets.
• Competitive remuneration package.
• Career growth in the inbound tourism industry.

How to Apply

• If you're ready to bring your expertise and enthusiasm to our team, please send your CV, a short cover letter and salary expectations to with the subject line: Reservations Travel Consultant Application.
• Only shortlisted applicants will be contacted
• If you do not hear back from us within two weeks of sending your application, please consider your application unsuccessful
• This is an office based position, in Somerset West

• Minimum 5 years experience in inbound travel to Southern Africa
• Comprehensive logistical destination knowledge across Southern Africa
• Broad product knowledge across multiple borders
• Established supplier relationships and industry network
• High attention to detail, urgency, and accuracy
• Naturally curious and solution-oriented mindset
• Proficiency in Tourplan / NX

• Strong sense of urgency and accuracy
• Natural inquisitive nature
• Tourplan / NX Experience
• WETU

• Have good product knowledge and excellent geographical knowledge of Southern Africa.
• Good communication internal and external with agents.
• Multitasking, being able to handle pressure and volume.
• Skilled in designing detailed quotes for itinerary requests and revised quotes.
• Preparing WETU Proposals when necessary.
• High conversion rates and reaching targets is essential.
• Quick turn-around times.
• Request rates, and negotiate on rates, where and when possible or required.
• Ensure rates are sent to the contract/systems team to load onto NX.
• Use preferred suppliers as per company policy.
• Be available to attend site inspections/fam trips, and educational or networking events.
• Operate all segments of tours within the set budget.
• Excellent time management and very good prioritizing ability.
• Important to plan carefully to meet deadlines.
• Create and manage provisional bookings for all suppliers.
• Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants, etc.
• Consultant must make sure agent's information and tour information correspond.

• Additional Foreign language skill
• Eager to explore

• Matric
• Proficiency in Microsoft Office Word and Excel
• Experience with Reservations Systems such as Amadeus (Non-Negotiable)
• Minimum 1 years experience in the Travel Industry
• Experience with face-to-face client interactions

• Build and maintain strong relationships with customers to ensure repeat business and referrals
• Design and sell customized travel itineraries to meet individual travel preferences
• Provide expert advice on travel destinations
• Maximize sales opportunities

• The office is open from 8:00 AM to 8:00 PM, Monday to Sunday. Once fully operational, the successful candidate will be rostered to work shifts within these hours. Initially, the working hours will be 8:30 AM to 5:00 PM, Monday to Friday.