Planning Travel Consultant Inbound

7100 Cape Town, Western Cape Red Ember Recruitment (PTY) Ltd

Posted 92 days ago

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Job Description

Permanent
Red Ember recruitment is looking for a Travel Cruise Consultant. The Cruise Division of our client handles bookings that originate from direct relationships with various cruise agents worldwide.  For cruise business the division manages the entire booking process from sending out proposals, to making the reservations to looking after the clients when in country to customer service after travel.Build close relationships with all Agents and Cruise Sales Team. Include a minimum of 20% new touring options per proposal and ensure that the proposal is prepared as per agreed processes and communication around the proposal is clear, engaging and sales orientated.Ensuring high attention to detail is always maintainedStrive towards successfully converting RFPsPrepare and design creative itineraries & proposals.Prepare excel costings.Focus on delivery excellence in customer service to agents and guests (speed to replies/accuracy/creativity/file handling).Striving towards exceeding and maximizing revenue.Applying processes: rate negotiations, negotiate terms and conditions, booking accommodation and services as requiredCreate and update tracking documentsEnsuring proficiency in that all files are quoted and operated at an acceptable margin and profit level according to the company margin strategy.Ensure VIP’s receive appropriate attention.Assist with all other reasonable requests where required.Ability to work un-supervised and under pressure.RequirementsTourism QualificationTour consultant experience at a senior level in an inbound tour-operating environment for a minimum of 5 years. Excel experience is an advantageCreative itinerary design, quoting & sales.Excellent relationship building skills.Team- work and be able work autonomous when required.Good product knowledge of Southern Africa.Good office/administration skillsUnderstanding of on the ground operations and excellent quality control.Good English communication verbal and written.ZR_2037_JOBBenefitsMedical Aid, Group life Cover, Prov fund and 13th Cheque 
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Travel Operations Agent - Operations OneTeam

Cape Town, Western Cape TravelLab Global AB

Posted 19 days ago

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Job Description

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

  • Customer Experience:
    • Resolve customer queries through various channels within SLA.
    • Collaborate with suppliers to offer the best solutions.
    • Adhere to service quality and quantity standards.
  • Quality Assurance:
    • Meet team QA scorecard targets.
    • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
    • Maintain and improve supplier relationships.
  • Productivity:
    • Action bookings in operations queues within SLA.
    • Process payments and reissue tickets accurately.
  • Error Management:
    • Minimise errors by adhering to airline rules for domestic and international bookings.
  • Ad Hoc Support:
    • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

  • At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
  • Relevant tertiary qualifications beneficial
  • Customer service experience across multiple channels.
  • Strong knowledge of fares, calculations, and Travelstart systems/policies.
  • Proficiency in Amadeus or other GDS systems
  • At least 2 years of travel industry experience.

Personal Competencies:

  • Attention to detail, accuracy, and diligence.
  • Effective time management and multitasking abilities.
  • Self-motivation with a proactive and adaptable approach.
  • Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

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Travel operations agent - operations oneteam

Cape Town, Western Cape TravelLab Global AB

Posted today

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Job Description

permanent
Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team! (These roles are planned to be based in Gardens - Cape Town (South Africa)) About the Role The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion. Key Responsibilities: Customer Experience: Resolve customer queries through various channels within SLA. Collaborate with suppliers to offer the best solutions. Adhere to service quality and quantity standards. Quality Assurance: Meet team QA scorecard targets. Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance. Maintain and improve supplier relationships. Productivity: Action bookings in operations queues within SLA. Process payments and reissue tickets accurately. Error Management: Minimise errors by adhering to airline rules for domestic and international bookings. Ad Hoc Support: Assist with operational tasks as needed. Job Requirements: Qualification & Experience: At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience Relevant tertiary qualifications beneficial Customer service experience across multiple channels. Strong knowledge of fares, calculations, and Travelstart systems/policies. Proficiency in Amadeus or other GDS systems At least 2 years of travel industry experience. Personal Competencies: Attention to detail, accuracy, and diligence. Effective time management and multitasking abilities. Self-motivation with a proactive and adaptable approach. Strong teamwork and problem-solving skills This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency. About the team The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC. #J-18808-Ljbffr
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Call Center Agent - Travel - Century City, South Africa

Cape Town, Western Cape WNS

Posted today

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Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

Responsibilities
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
  • Identify and understand customer needs in order to provide a consistently high quality service
  • Effectively promote the client’s products and enhance customer experience and loyalty
  • Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
  • Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
  • Ensure action is taken to increase customer retention, loyalty and build a credible reputation
  • Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records
  • Understand and adhere to the company and department standards, policies and procedures
  • Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.
Experience, knowledge, skills and attributes required
  • 2 years’ experience in the travel, tourism or customer service industry
  • Grade 12 or equivalent
  • 12 months travel and tourism training or relevant training advantageous
  • GDS training system, preferably Amadeus, Sabre & Galileo
  • Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
  • Excellent understanding or experience of delivering great customer service
Qualifications
  • A Matric/Grade 12 Certificate or equivalent;
  • Travel and Tourism qualification would be advantageous but not essential.

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TRAVEL CONSULTANT

Century City, Western Cape Dante Personnel

Posted today

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Job Description

Minimum requirements:
Diploma in Hospitality, Travel, Tourism, Business or relevant field
A minimum of 3 years consulting experience in either wholesale/retail
Intermediate / Senior Travel Consultant assisting travel agents with land arrangements
Processing the booking via Travelogic
Organise travels from beginning to end
Administration functions (invoicing / collecting deposits & balance payment / paying suppliers / reconfirming bookings / processing refunds)
Handle unforeseen problems and complaints and determine eligibility for money returns
Consultant: Gameedah Stemmet - Dante Personnel Cape Town
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Travel Consultant - Tygervalley

Tyger Valley, Western Cape Status Staffing

Posted 12 days ago

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Job Description

A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Leisure / Travel
BASIC SALARY : R + Commission
START DATE : A.S.A.P / Immediate

REQUIREMENTS:
  • Matric
  • Proficiency in Microsoft Office Word and Excel
  • Experience with Reservations Systems such as Amadeus (Non-Negotiable)
  • Minimum 1 years experience in the Travel Industry
  • Experience with face-to-face client interactions

DUTIES:
  • Build and maintain strong relationships with customers to ensure repeat business and referrals
  • Design and sell customized travel itineraries to meet individual travel preferences
  • Provide expert advice on travel destinations
  • Maximize sales opportunities
HOURS:
  • The office is open from 8:00 AM to 8:00 PM, Monday to Sunday. Once fully operational, the successful candidate will be rostered to work shifts within these hours. Initially, the working hours will be 8:30 AM to 5:00 PM, Monday to Friday.
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Sports Travel Consultant (Marathons)

7100 Delft, Western Cape RMV Solutions Pty Ltd

Posted 573 days ago

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Job Description

Permanent

Sports Travel Consultant LOCATION: Preferably in Foreshore, Cape Town, or Bryanston, Johannesburg. SALARY: Competitive salary based on relevant experience.

A new opportunity is open for individuals passionate about Marathons!

JOB DESCRIPTION:

Design, quote, book, and manage inbound and outbound journeys for the Sport and Leisure division with a focus on Marathons.Provide exclusive services to clients.Assist in Product Development to ensure current products meet market demand.Exceed client expectations, meet operational deadlines, and achieve sales targets.

KEY RESPONSIBILITIES:

CLIENT RELATIONSHIPS:

Ensure client expectations are met with top-notch service.Offer runners/clients the best prices and products.Introduce creative ideas and review client offerings.Build and maintain relationships with clients and staff.Communicate effectively with clients and staff.Follow up with clients and leads.Manage and lead guests during travel.Travel with Marathon groups as needed.Understand the Marathon environment.Manage all ITOs appointed by the client.

TECHNICAL SKILLS:

Adhere to client policies and specifications.Utilize Tourplan and Amadeus Ticketing.Understand marathon/runners' needs.Comply with client policies and procedures.Prepare quotations and costings.Manage documentation for groups.Improve margins and lead operations positively.Provide exceptional customer care.Manage Zoho.

ADMINISTRATION:

Understand and follow divisional procedures.Submit timely reports and maintain confidentiality.Ensure accurate costings for best value.

FINANCIAL REPORTING:

Provide weekly and monthly financial reports.Monitor profitability and activity.Manage debtor and creditor payments.

TEAMWORK:

Build relationships with division teams.Coach, motivate, and develop teams.Support all business units.Collaborate with sales and marketing.

SUPPLIER RELATIONSHIPS:

Build relationships with preferred partners.Secure the best rates and understand supplier products.Source new products and negotiate client requirements.

LEARNING AND DEVELOPMENT:

Develop product knowledge and attend industry events.Stay informed about industry trends.Attend relevant exhibitions and trade shows.

QUALIFICATIONS & EXPERIENCE:

Matric certificate.Travel & Tourism qualification. 3-5 years of experience in the Tourism Industry. Knowledge of the Marathon World is essential. Experience with Tourplan is required.
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Pentravel Travel Consultant - Western Cape

Cape Town, Western Cape Cullinan Holdings

Posted 4 days ago

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Job Description

Pentravel, a division of Cullinan Holdings, a leading leisure, travel & tourism company, is seeking a dynamic and customer-oriented Travel Consultant to join their teams in Cape Town. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking all components of their trips. You'll also be responsible for achieving sales targets and contributing to the overall profitability of the business. If you have a passion for travel, excellent communication skills, and the ability to work well under pressure, we want to hear from you.

Responsibilities

  • Build and maintain strong relationships with customers to ensure repeat business and referrals
  • Design and sell customized travel itineraries to meet individual travel preferences, budgets, and needs
  • Provide expert advice on travel destinations, including visas and travel insurance
  • Maximize sales opportunities through upselling, cross-selling, and promoting the company's preferred partners
  • Maintain accurate records and client details, using the company's operational systems
  • Manage customer complaints and queries in an efficient and professional manner
  • Keep up-to-date with industry trends
  • Minimum of 1 years' experience in a sales and target driven role
  • Excellent communication skills, both written and verbal
  • Strong sales and customer service skills
  • Ability to work well under pressure and to tight deadlines
  • Proficient in the use of reservation systems, such as Amadeus is advantageous
  • Passion for travel and knowledge of popular travel destinations
  • As this is retail travel, the ability to work weekends and public holidays (on a roster basis) is needed.
  • we will be recruiting in line with our employment equity obligations

Working in a vibrant culture-centric company.

Many learning and growth opportunities means this is a career, not just a job!

Work hard, play hard mentality. We love celebrating successes together!

Monthly salary, and a lucrative commission structure with unlimited earning potential.

When you reach your sales goals you get to travel – YAY!

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B2B Senior Safari Travel Consultant

7100 Delft, Western Cape RMV Solutions Pty Ltd

Posted 595 days ago

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Job Description

Permanent

Our client is a luxury African DMC offering superior services and seamless operations to core destinations. Their team has over 50 years of experience in the industry, and is a product of a collective passion for creating one-of-a-kind expeditions to Africa for your clients.

As a B2B Senior Safari Travel Consultant, you will have the opportunity to immerse yourself in the wonders of the African wilderness while helping others create unforgettable travel experiences. Your role will involve crafting bespoke safari itineraries, providing expert guidance on wildlife reserves and conservation efforts, and ensuring that every aspect of your client’s journey is seamless and extraordinary. With your passion for adventure and deep knowledge of safari destinations, you will be instrumental in turning dreams of African safaris into reality for your clients. Get ready to embark on a rewarding journey where your expertise will make a difference in the world of travel.

Requirements:

Experience within the East African travel industry is essential.Sales experience is required.Fluent English is required for this job.Strong relationship-building, communication, and negotiation skills.Ability to work independently.Problem-Solving Skills.Ability to multitask and manage time effectively.Excellent communication.
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Luxury Travel Consultant | UK Market Specialist

Cape Town, Western Cape Ten Lifestyle Group

Posted today

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Overview

Calling Travel Experts who are seeking to join an award-winning, crisis-resistant travel and leisure company working on specialist products. This is hybrid working so gives you that work life balance that everyone wants!

Ten is looking for a passionate, motivated and resourceful individual to join our UK Service Travel team. As a Luxury Travel Consultant you will be fulfilling leisure travel requests on behalf of our members, including luxury journeys on behalf of high-net-worth members, complex flight-inclusive itineraries covering several destinations within Europe and world-wide. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture.

Your exceptional customer service skills, commercial judgment, skillful use of travel research and booking technology, and passion for travel will deliver superb member satisfaction, high levels of supplier revenue, and repeat usage of Ten for travel and other jobs throughout the business.

Key Responsibilities
  • Design requests by telephone and email in professional English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
  • Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
  • Active cross-selling of lifestyle services for travel enquiries
  • Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence

If you have worked in Retail Travel, Tour Operations, Account Management or Luxury Travel apply today, This could be an excellent career progression and an opportunity to work for a growing award-winning company.

  • Have the required authorization to live and work in South Africa
  • Strong and proven track record in Europe leisure sales as well as worldwide itineraries
  • Experience in Travel retail or Tour operator environment essential
  • at least 3 years of experience and strong proficiency in Amadeus (GDS)
  • Professional fluency (written and spoken) in English.
  • Impeccable listening skills, willingness to learn, and ability to work well in a team environment
  • Ability to multitask, assist where needed, maintain strong attention to detail, resolve problems independently, and work well under pressure
  • Energetic and motivated team player who enjoys the challenges
  • You have strong communication skills and love to provide excellent service and quality daily
  • This is a full-time role (40 hours per week, 5 days), with shifts scheduled between Monday and Sunday. Most shifts run from 09:00 to 18:00 UK time, and you’ll be scheduled for at least two late shifts per week (12:00 to 21:00 UK time). Some flexibility is needed, including availability for evening and weekend shifts. If you're based in South Africa, your shift times will be adjusted to match UK hours.
Guidelines for Hybrid/Home Office
  • Located in South Africa
  • Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
  • A secure home office at your confirmed address, free from background noise or other distractions
  • You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Please note this position is not for a lateral entrant/career changer.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you:

  • A competitive salary depending on experience, plus performance-based bonus.
  • Hybrid working . You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
  • Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
  • Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
  • Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
  • Remote Working Holidays
  • Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
  • Be part of our global, dynamic, and inclusive Team , with diversity at its core.
  • Genuine career opportunities within a dynamic and international company.
Who We Are

Ten Lifestyle Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High Net-worth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.”

Thank you for considering a career with us. Don't miss the opportunity to join our team! #J-18808-Ljbffr

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