324 Travel Agencies jobs in South Africa

Visas Abroad

Location:
Remote / Worldwide
Job Type:
Partnership / Commission-Based

The Opportunity

Are you a travel agent or hospitality professional looking to elevate your service and boost your revenue? We know that navigating the visa process for your clients can be a major source of stress and a time-consuming administrative burden.

Visas Abroad is seeking proactive, client-focused partners to join our affiliate program. This is not a traditional job; it's a strategic partnership designed to provide a seamless, value-added visa service to your clients while creating a new revenue stream for your business.

What You'll Do

• Refer your clients to Visas Abroad for expert short-term visa assistance.
• Act as a trusted partner, offering a premium visa solution as part of your service package.
• Focus on what you do best—creating incredible travel experiences—while we handle the visa complexities.

Who We're Looking For

• A passionate travel agent, tour operator, or hospitality professional with an established client base.
• Someone dedicated to providing a stress-free, end-to-end service for their clients.
• A professional eager to grow their business and earn additional income.

Benefits of Partnership

• Earn Commission:
  Receive a competitive commission for every successful visa referral.
• Save Time & Reduce Stress:
  Free yourself from the administrative burden of visa paperwork.
• Increase Client Loyalty:
  Enhance your brand's reputation by providing a complete, worry-free travel solution.
• Expand Your Market:
  Open up the range of clients you can serve by confidently handling their visa needs.
• Partner with a Leader:
  Collaborate with a trusted, professional visa specialist with a proven track record.

Ready to Partner Up?

If you're ready to transform your service and add a powerful new benefit for your clients, we want to hear from you.

• Apply now to learn more about our affiliate program.

About Club Med
Established in 1950, Club Med is the pioneer and leader of premium all-inclusive holidays for families and active couples. Our aim is to become the most desirable lifestyle travel brand.

Club Med has been continuously innovating within the travel, lifestyle and hospitality fields over the last 75 years and now operates close to 70 sun and snow resorts across the globe offering unique travel experiences. We offer unparalleled experiences to customers seeking luxury, adventure, and relaxation. Our commitment to excellence and customer satisfaction is at the heart of everything we do.

Job Overview
Club Med is seeking a dynamic, results-oriented Travel Sales Agent to join our vibrant call centre team located in Johannesburg. Although this position is based in South Africa, you will be responsible for assisting travel agents from the UK, Ireland, and Scandinavian markets, with shift patterns organized to support these markets.

As a Travel Sales Agent (Indirect) at Club Med, you will be the first point of contact for travel agents, delivering expert advice, customized travel solutions, and seamless booking experiences. This role combines sales prowess with high-level customer service, requiring an in-depth understanding of our travel agents and their end customers' needs and preferences. Whether seeking a beach escape, a luxurious ski resort, or a family adventure, you will play a crucial role in realizing their requests.

Key Responsibilities

• Promoting Club Med packages: Promote Club Med packages and offers to travel agents using various communication channels, including phone, email, WhatsApp, and more.
• Inbound and Outbound Contacts: Handle inbound calls and written communication from travel agents who are interested in Club Med holidays, addressing their questions, concerns and special requests. Make outbound calls to follow up on enquiries, promote special offers, support modification and strengthen relationship with travel agents.
• Providing information: Be knowledgeable in all aspects of Club Med Terms & Conditions and Club Med resorts, including destinations, accommodation, activities, transport and pricing, to provide accurate information to travel agents and address their queries.
• Making Sales: Convert inquiries into sales by effectively communicating the value proposition of Club Med and persuading travel agents to make bookings while encouraging and accompanying them in using their dedicated online platform "Club Med Travel Agent" portal.
• Meeting Sales Targets: Aim to achieve or exceeding sales targets through effective sales techniques and relationship management.
• Process Bookings: Assist travel agents with the booking process, ensuring all necessary information is collected accurately, internal sales tools are used correctly, processes followed and payments are processed efficiently.

7
. Upselling:
Upsell additional services or amenities to travel agents, such as spa treatments, excursions, or room upgrades, to enhance customers' holiday experience and increase revenue.

• Customer Service: Provide excellent customer service at any stage in the booking process aligned with Club Med standards and terms and conditions.
• Maintaining Records: Maintain accurate records of agent interactions, booking details, and sales transactions using company sales tools.
• Continuous Learning and Improvement: Remain updated on terms and conditions, promotions, and procedures related to Club Med resorts, sales techniques and tools. Identify opportunities for booking management process improvements and provide feedback for optimization.

Education level

• Bachelor's degree or equivalent

Experience

• Solid knowledge of the travel and tourism industry
• Experience in a similar position and sector
• Mastery of sales technics and negotiation skills
• Familiarity with ski travel is advantageous
• Knowledge of Amadeus is also beneficial

Languages

• Fluency in spoken and written English is mandatory.

Benefits

• Smartworking – Work from home policy / 90 days per year
• 3 weeks of Club Med vacations per year under Club Med policy - after one year of seniority
• 13th cheques payable in December
• Private healthcare insurance
• Employer contribution to the Allan Gray Retirement Fund

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

Calling all young, Swedish  speaking wanderlusts! Are you ready to turn your language skills into a ticket to an exciting new adventure? A leading travel company are looking for a Swedish speaking Travel Support Agent  to join their team in Johannesburg, South Africa .  They need a travel enthusiast who will help their Swedish  speaking clients plan the trip of a lifetime! Does this job  sound like the perfect challenge for you? Keep reading!

Your key job  responsibilities as the Swedish speaking Travel Support Agent  in Johannesburg, South Africa  will include:

Requirements for this Swedish speaking Travel Support Agent job  in Johannesburg, South Africa :

If you meet the above requirements for this Swedish speaking Travel Support Agent job  in Johannesburg, South Africa , we would love to hear from you! Please send your CV through today!

Qualifications:

Experience:

Competencies:

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us? We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Main purpose

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.

• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
• Identify and understand customer needs in order to provide a consistently high quality service
• Effectively promote the client’s products and enhance customer experience and loyalty
• Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
• Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
• Ensure action is taken to increase customer retention, loyalty and build a credible reputation
• Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records
• Understand and adhere to the company and department standards, policies and procedures
• Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed.

• 2 years’ experience in the travel, tourism or customer service industry
• Grade 12 or equivalent
• 12 months travel and tourism training or relevant training advantageous
• GDS training system, preferably Amadeus, Sabre & Galileo
• Knowledge of airline industry with basic knowledge of fares and ticketing and intermediate knowledge of a GDS
• Excellent understanding or experience of delivering great customer service

• A Matric/Grade 12 Certificate or equivalent;
• Travel and Tourism qualification would be advantageous but not essential.