44 The Table Bay Hotel jobs in Cape Town

Listing reference: click_

Listing status: Online

Apply by: 7 October 2024

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

Listing reference: click_

Listing status: Online

Apply by: 7 October 2024

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximizing sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
• To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
• To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
• To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Knowledge:

• Sound understanding and application of financial management principles
• Strong retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of Customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of competency based interviewing

Skills:

• Sound managerial skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Working with people
• Analysing
• Coping with Pressures and Setbacks

Experience:

• Minimum 5 years’ experience in a store management role within a retail/FMCG store operations environment with an annual turnover of at least R50 million
• Extensive people management experience of a large and diverse workforce
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma (retail / finance management, pharmacy or related) (External applicants)

What We’re Looking For:

Calling all ambitious industry newbies with a passion for decorating and a flair for styling!

The position is required to adapt a hands-on approach on all the allocated projects/briefs from public areas to rooms and even high-profile events. It is essential that you have a great eye for décor, a natural ability to style, and can do so under tight timelines. This position is designated as a career development position and is geared towards young and talented professionals searching for that “big break”.

What Is Required:

Creativity, attention to detail, and a keen an natural instinct for decorating spaces. Strong communication and time management skills are necessary for collaborating with management and the owner whilst handling multiple projects.

Minimum Requirements:

• Bachelor’s in interior design/related field (beneficial but not essential)
• Portfolio of interior/styling work (essential)
• Highly creative, imaginative and artistic

Our client is seeking a warm, professional Duty Manager/Host with hospitality experience, strong leadership and communication skills, and the ability to manage daily operations, resolve guest issues, and ensure high service standards. The ideal candidate will be flexible with shifts, tech-savvy, and detail-oriented, with a focus on delivering exceptional guest experiences in a luxury environment.

Minimum Requirements:

• Grade 12 or equivalent
• Accommodation Certificate/ Hotel School diploma is advantageous
• Previous experience in the same or similar position in a 4/5 star hotel
• Familiar with all duties and procedures in Front Office / Reservations Department
• Opera/ Opera Cloud experience is essential

What is required:

You will be responsible for overseeing the technology systems and infrastructure. Your function will involve managing of computer systems, networks, and software applications, as well as ensuring that all systems are running smoothly and efficiently. Evaluating and being proactive by providing suggestions for technology advancements and improvements, within the limits of requirements, specifications, costs and timelines. Strategic planning and implementation of systems, fulfilling and exceeding expectations, impacting a group of more than 200 computer system users. Extensive knowledge of systems, data, security risks, networking, entertainment, and business continuity, possessing a drive to continuously evolve and stay afloat with current and future technological advancements. Ensuring service levels are delivered and maintained at highest possible priority and quality, with the aim to increase efficiency and productivity for all, ultimately providing the best possible customer experiences for our guests. Your strategic approach to IT management contributes to the seamless operation of our establishments, supporting its reputation for excellence in guest experience.

*This is fully on-site position, with no remote or hybrid work options available.

Minimum Requirements:

• Matric
• Must speak, read, write and understand English at a professional level
• Degree or Diploma in Information Technology field.
• A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with a minimum of two (2) years of Supervisory / managerial experience.
• Hospitality Experience (Advantageous)
• Drivers License and own vehicle

Benefits:

• Parking
• Refreshments
• Tech Allowance
• Cell phone Allowance
• Affordable Staff Accommodation
• Discretionary Annual Bonus
• Discounted Staff Meals

STRATEGY AND RESOURCE PLANNING:

• Engage with executives and various departmental mangers to gain insight to the business operations changes, trends and outlook, align or position resources accordingly.
• Formulate a baseline facilities roadmap for the property.
• Mobilise internal and external resources to support facilities activities.
• Ensure regulatory and corporate compliance by establishing relevant structures, benchmarking and monitoring tools.

GARDENS & GROUNDS:

• Hotel gardens to be immaculately manicured and maintained.
• Irrigation system to be efficiently operational.
• Plan the growing, harvesting and planting of flora depending on crop & season.
• Ensure gardens and nursery are aesthetically pleasing.
• All pathways are clear of any obstructions and plant debris.
• Prune and trim all trees, scrubs and hedges.
• Gather the litter/debris and ensure that it is taken to the dump.
• Ensuring plants in the rooms are up to standard and regularly looked after.
• Assist the kitchen in the vegetable and herb gardens – ensuring it’s maintained and always has plants available.
• Maintain all garden equipment and store securely.
• Establish suitable controls for energy and water conservation.

PROPERTY MAINTENANCE:

• Conduct annual Conditioning Surveys.
• Initiate, monitor and control Preventative Maintenance Programs.
• Developing and planning of all alterations to ensure more efficient operations.
• Daily walkabouts through property to ensure all areas are neat and clean, nothing is out of place and all work is on track.
• Ensure all rooms are in 100% working condition prior to guest’s arrival.
• Back-of-house areas to be at same standard as front-of-house areas.
• Set in place and manage the asset register to ensure effective asset control.

STORES:

• Store securely all tools in a safe place to prevent loss or damage to equipment.
• Know what are standard stock items and in which group store they are kept.
• To ensure that all stocks and supplies are timeously requested, correct stock levels are maintained and stock ordered under optimum conditions.
• Repair damaged equipment or construct new equipment when so required, within reason, to ensure the smooth running and operation of all areas in the property.
• Ensure that Storekeeping procedures are always followed.
• Conduct monthly stock takes and sign off asset list.

MANAGEMENT:

• Plan, organize, direct and control all aspects of the maintenance/facilities department.
• Daily issue of work allocations, then monitor to ensure correctness and completion thereof and that work areas are left in a clean and tidy state.
• Ensure logbook is kept of snags picked up from operations team.
• Monitor that Project Management Books are used for all work completed and staff always carry one.
• Understand our standard specs on all wood and metal items.
• To ensure effective communication by attending meetings as required and holding regular departmental meetings to impart information.
• To carry out any reasonable task requested by senior/top management.
• Deal with guests in a friendly and polite manner, offering a high standard at all times.
• To further your own knowledge of management methods and principles to ensure further upgrading in management standards and maintenance procedures.
• To be available to perform other duties which may not reflect in this document.
• To be available to assist with Duty Management shifts.
• To be available for Relief Management.
• To work overtime as required.
• To be available via telephone when not at work.

FINANCES AND CONTROLS:

• Ensure that only Approved Suppliers are used for contract work.
• Have brief documented and signed off before having outside contractors carry out projects.
• Always check and sign off work completed by contractors before they leave the site.
• Ensure Purchase Order Procedures are followed – quote, authorization, delivery, payment.
• Control monthly budget and investigate ways to reduce costs on electricity, gas, water, etc.
• Contract, SLA Management of technical and soft services.
• Prepare CAPEX and OPEX budget for exco approval.

HEALTH, SAFETY AND SECURITY:

• Be aware of all fire safety and emergency procedures and that the team is fully trained.
• Ensure the team consists of qualified emergency personnel – Fire Fighters, Health & Safety Officers, First Aiders.
• Ensure all fire prevention equipment is serviced regularly.
• Ensure all security equipment is in 100% working condition.
• Ensure Key Procedures are adhered to.
• Lead in disaster recovery and emergency planning.
• Ensuring that safety procedures on property is followed by all staff (including access to the property, CCTV, access to the units)

HUMAN RESOURCES:

• Understand and maintain your manplan while staffing according to occupancy and projects.
• Ensure that Recruitment Process is followed and team consists of efficiently skilled staff.
• To hold regular on-the-job training and coaching sessions to ensure that staff perform their duties effectively and efficiently.
• Conduct probationary and performance reviews timeously.
• Accurately complete HR Status forms and submit them before the deadline.
• Ensures that all staff are always attired in their full and correct uniform.
• Maintain accurate attendance records of all maintenance staff.
• Ensure that fair and equitable discipline is applied.
• Maintain an effective roster.
• Manage staff files.

QUALIFICATIONS:

• Grade 12 or equivalent
• Diploma/Certificate in project management/facilities management
• Valid driver’s licence essential
• Valid First Aid certification advantageous
• Valid Fire Marshall and Evacuation certification advantageous

EXPERIENCE:

• Previous experience in the same or similar position in a 4/5-star hotel
• Familiar with all duties and procedures in the Maintenance Department
• Third language is advantageous