47 Technicians jobs in Eastern Cape

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Nexl is the fast-growing LegalTech startup on a mission to elevate the business of law.

Our platform is purpose-built for law firms, and brings together CRM, collaboration, and client intelligence in one solution — empowering lawyers, marketers, and BD teams to deepen relationships, accelerate growth, and win more high-value work.

We’re backed by top global VCs, recognised as one of Australia’s fastest-growing tech companies, and expanding rapidly across APAC, the US, LATAM, and Europe, and we’re only just getting started.

We are seeking a Technical Support Engineer to join our global Client Services organisation, working as part of the Client Operations team. This role is the first line of defence for client support queries, responsible for resolving issues quickly, triaging effectively, and ensuring a smooth client experience.

You’ll work closely with colleagues across Client Operations and Customer Success, Engineering, and Product to maintain service excellence and deliver consistent value to our law firm clients worldwide, while also leveraging AI-assisted support tools to improve efficiency, documentation, and client communication.

The right candidate will be detail-oriented, technically adept, and comfortable owning client support interactions end-to-end — from first response through to resolution or escalation, including coding.

Client Support & Ticket Management

• Be the first line of support for all client queries through Intercom and other support channels.
• Manage support tickets with professionalism, accuracy, and timeliness.
• Keep clients informed and up to date on progress in line with SLA commitments.
• Accurately triage, categorize, and assign issues in JIRA.
• Escalate Tier 2+ technical issues to the appropriate internal teams with clear reproduction steps and documentation.
• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Leverage AI-powered support tools to enhance response accuracy, documentation, and resolution workflows.

Documentation & Knowledge Base

• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Document new issues and resolutions to reduce time-to-resolution at scale.
• Help establish best practices for repeatable, efficient client support.

Must Haves

• Proven track record in technical support or related roles within SaaS or enterprise platforms.
• Hands-on experience with ticketing systems (Intercom, JIRA, Zendesk, or similar).
• Advanced troubleshooting ability across:
• Authentication & Security (SAML/SSO, Active Directory, Microsoft 365).
• Integrations & APIs (validating workflows, testing API endpoints with Postman/cURL, debugging sync issues).
• Excellent written and verbal communication skills for client-facing and internal collaboration.
• Sufficient understanding of React & TypeScript (Frontend), Ruby on Rails, and Python to assist in troubleshooting or escalate effectively to Engineering.

Nice to Haves

• Familiarity with logging & monitoring tools (e.g., Kibana, Datadog) for error investigation.
• Experience using or openness to adopting AI-assisted support tools and automation workflows .
• Prior experience supporting professional services clients (law firms preferred) with an ability to adapt communication to their environment.

Personal Attributes

• Highly organized, detail-oriented, and methodical in problem-solving.
• Able to independently resolve complex support issues with minimal supervision.
• Strong cross-team collaborator, especially with Client Ops, Engineering, and Product.
• Understands Nexl’s target audience (lawyers, BD, and marketing professionals in law firms) and can adapt language and support style accordingly.
• Curious, resourceful, and eager to go beyond Tier 1 support, reducing unnecessary escalations.

• Remote-first – With Nexlers all around the world, we’re not bound by location. Work where you do your best thinking, whether that be in the comfort of your home, in a cafe, or a co-working space. Flexibility isn’t just a perk here, it’s how we work.
• Employee Stock Options – We believe in shared success. With options, when Nexl grows, you share in the upside!
• High-growth – Autonomy, purpose, and continuous learning come standard here. You'll be surrounded by great people doing great work.
• Transparent by default – With fortnightly all-hands, you’ll always know our purpose and where we’re headed. We openly share wins, learnings, and progress so everyone has clear sight into strategy, growth, and shared goals.
• Values-led culture – We’re guided by clear principles and values that shape how we work, make decisions, and support each other every day.

Our Values

• Committed to Care – We genuinely care about the work we do and the industry we do it for
• Human at the Core – Relationships and empathy guide everything we do
• Different with Purpose – We’re not afraid to stand out. We innovate boldly and deliberately

Even if you don’t tick every box, if you’re excited about our mission, we’d love to hear from you.

• Associate

• Full-time

• Quality Assurance and Consulting

• Software Development

Referrals increase your chances of interviewing at Nexl by 2x

Get notified about new Technical Support Engineer jobs in European Union .

Dublin, County Dublin, Ireland 3 weeks ago

Essen, North Rhine-Westphalia, Germany 1 month ago

Madrid, Community of Madrid, Spain 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Nexl is the fast-growing LegalTech startup on a mission to elevate the business of law.

Our platform is purpose-built for law firms, and brings together CRM, collaboration, and client intelligence in one solution — empowering lawyers, marketers, and BD teams to deepen relationships, accelerate growth, and win more high-value work.

We’re backed by top global VCs, recognised as one of Australia’s fastest-growing tech companies, and expanding rapidly across APAC, the US, LATAM, and Europe, and we’re only just getting started.

We are seeking a Technical Support Engineer to join our global Client Services organisation, working as part of the Client Operations team. This role is the first line of defence for client support queries, responsible for resolving issues quickly, triaging effectively, and ensuring a smooth client experience.

You’ll work closely with colleagues across Client Operations and Customer Success, Engineering, and Product to maintain service excellence and deliver consistent value to our law firm clients worldwide, while also leveraging AI-assisted support tools to improve efficiency, documentation, and client communication.

The right candidate will be detail-oriented, technically adept, and comfortable owning client support interactions end-to-end — from first response through to resolution or escalation, including coding.

Client Support & Ticket Management

• Be the first line of support for all client queries through Intercom and other support channels.
• Manage support tickets with professionalism, accuracy, and timeliness.
• Keep clients informed and up to date on progress in line with SLA commitments.
• Accurately triage, categorize, and assign issues in JIRA.
• Escalate Tier 2+ technical issues to the appropriate internal teams with clear reproduction steps and documentation.
• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Leverage AI-powered support tools to enhance response accuracy, documentation, and resolution workflows.

Documentation & Knowledge Base

• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Document new issues and resolutions to reduce time-to-resolution at scale.
• Help establish best practices for repeatable, efficient client support.

Must Haves

• Proven track record in technical support or related roles within SaaS or enterprise platforms.
• Hands-on experience with ticketing systems (Intercom, JIRA, Zendesk, or similar).
• Advanced troubleshooting ability across:
• Authentication & Security (SAML/SSO, Active Directory, Microsoft 365).
• Integrations & APIs (validating workflows, testing API endpoints with Postman/cURL, debugging sync issues).
• Excellent written and verbal communication skills for client-facing and internal collaboration.
• Sufficient understanding of React & TypeScript (Frontend), Ruby on Rails, and Python to assist in troubleshooting or escalate effectively to Engineering.

Nice to Haves

• Familiarity with logging & monitoring tools (e.g., Kibana, Datadog) for error investigation.
• Experience using or openness to adopting AI-assisted support tools and automation workflows .
• Prior experience supporting professional services clients (law firms preferred) with an ability to adapt communication to their environment.

Personal Attributes

• Highly organized, detail-oriented, and methodical in problem-solving.
• Able to independently resolve complex support issues with minimal supervision.
• Strong cross-team collaborator, especially with Client Ops, Engineering, and Product.
• Understands Nexl’s target audience (lawyers, BD, and marketing professionals in law firms) and can adapt language and support style accordingly.
• Curious, resourceful, and eager to go beyond Tier 1 support, reducing unnecessary escalations.

• Remote-first – With Nexlers all around the world, we’re not bound by location. Work where you do your best thinking, whether that be in the comfort of your home, in a cafe, or a co-working space. Flexibility isn’t just a perk here, it’s how we work.
• Employee Stock Options – We believe in shared success. With options, when Nexl grows, you share in the upside!
• High-growth – Autonomy, purpose, and continuous learning come standard here. You'll be surrounded by great people doing great work.
• Transparent by default – With fortnightly all-hands, you’ll always know our purpose and where we’re headed. We openly share wins, learnings, and progress so everyone has clear sight into strategy, growth, and shared goals.
• Values-led culture – We’re guided by clear principles and values that shape how we work, make decisions, and support each other every day.

Our Values

• Committed to Care – We genuinely care about the work we do and the industry we do it for
• Human at the Core – Relationships and empathy guide everything we do
• Different with Purpose – We’re not afraid to stand out. We innovate boldly and deliberately

Even if you don’t tick every box, if you’re excited about our mission, we’d love to hear from you.

• Associate

• Full-time

• Quality Assurance and Consulting

• Software Development

Referrals increase your chances of interviewing at Nexl by 2x

Get notified about new Technical Support Engineer jobs in European Union .

Dublin, County Dublin, Ireland 3 weeks ago

Essen, North Rhine-Westphalia, Germany 1 month ago

Madrid, Community of Madrid, Spain 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Nexl is the fast-growing LegalTech startup on a mission to elevate the business of law.

Our platform is purpose-built for law firms, and brings together CRM, collaboration, and client intelligence in one solution — empowering lawyers, marketers, and BD teams to deepen relationships, accelerate growth, and win more high-value work.

We’re backed by top global VCs, recognised as one of Australia’s fastest-growing tech companies, and expanding rapidly across APAC, the US, LATAM, and Europe, and we’re only just getting started.

We are seeking a Technical Support Engineer to join our global Client Services organisation, working as part of the Client Operations team. This role is the first line of defence for client support queries, responsible for resolving issues quickly, triaging effectively, and ensuring a smooth client experience.

You’ll work closely with colleagues across Client Operations and Customer Success, Engineering, and Product to maintain service excellence and deliver consistent value to our law firm clients worldwide, while also leveraging AI-assisted support tools to improve efficiency, documentation, and client communication.

The right candidate will be detail-oriented, technically adept, and comfortable owning client support interactions end-to-end — from first response through to resolution or escalation, including coding.

Client Support & Ticket Management

• Be the first line of support for all client queries through Intercom and other support channels.
• Manage support tickets with professionalism, accuracy, and timeliness.
• Keep clients informed and up to date on progress in line with SLA commitments.
• Accurately triage, categorize, and assign issues in JIRA.
• Escalate Tier 2+ technical issues to the appropriate internal teams with clear reproduction steps and documentation.
• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Leverage AI-powered support tools to enhance response accuracy, documentation, and resolution workflows.

Documentation & Knowledge Base

• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Document new issues and resolutions to reduce time-to-resolution at scale.
• Help establish best practices for repeatable, efficient client support.

Must Haves

• Proven track record in technical support or related roles within SaaS or enterprise platforms.
• Hands-on experience with ticketing systems (Intercom, JIRA, Zendesk, or similar).
• Advanced troubleshooting ability across:
• Authentication & Security (SAML/SSO, Active Directory, Microsoft 365).
• Integrations & APIs (validating workflows, testing API endpoints with Postman/cURL, debugging sync issues).
• Excellent written and verbal communication skills for client-facing and internal collaboration.
• Sufficient understanding of React & TypeScript (Frontend), Ruby on Rails, and Python to assist in troubleshooting or escalate effectively to Engineering.

Nice to Haves

• Familiarity with logging & monitoring tools (e.g., Kibana, Datadog) for error investigation.
• Experience using or openness to adopting AI-assisted support tools and automation workflows .
• Prior experience supporting professional services clients (law firms preferred) with an ability to adapt communication to their environment.

Personal Attributes

• Highly organized, detail-oriented, and methodical in problem-solving.
• Able to independently resolve complex support issues with minimal supervision.
• Strong cross-team collaborator, especially with Client Ops, Engineering, and Product.
• Understands Nexl’s target audience (lawyers, BD, and marketing professionals in law firms) and can adapt language and support style accordingly.
• Curious, resourceful, and eager to go beyond Tier 1 support, reducing unnecessary escalations.

• Remote-first – With Nexlers all around the world, we’re not bound by location. Work where you do your best thinking, whether that be in the comfort of your home, in a cafe, or a co-working space. Flexibility isn’t just a perk here, it’s how we work.
• Employee Stock Options – We believe in shared success. With options, when Nexl grows, you share in the upside!
• High-growth – Autonomy, purpose, and continuous learning come standard here. You'll be surrounded by great people doing great work.
• Transparent by default – With fortnightly all-hands, you’ll always know our purpose and where we’re headed. We openly share wins, learnings, and progress so everyone has clear sight into strategy, growth, and shared goals.
• Values-led culture – We’re guided by clear principles and values that shape how we work, make decisions, and support each other every day.

Our Values

• Committed to Care – We genuinely care about the work we do and the industry we do it for
• Human at the Core – Relationships and empathy guide everything we do
• Different with Purpose – We’re not afraid to stand out. We innovate boldly and deliberately

Even if you don’t tick every box, if you’re excited about our mission, we’d love to hear from you.

• Associate

• Full-time

• Quality Assurance and Consulting

• Software Development

Referrals increase your chances of interviewing at Nexl by 2x

Get notified about new Technical Support Engineer jobs in European Union .

Dublin, County Dublin, Ireland 3 weeks ago

Essen, North Rhine-Westphalia, Germany 1 month ago

Madrid, Community of Madrid, Spain 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

Overview

This range is provided by DotActiv. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
ZAR18,000.00/yr - ZAR22,000.00/yr

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
• Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals
• Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing
• Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding)
• Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

Requirements

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Education and Language

• Any relevant IT certificates or qualifications would be advantageous
• Strong written and oral communication skills in English
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language

• Knowledge And Computer Skills

• Knowledge of the principles of customer service in relation to software products
• DotActiv Enterprise software knowledge
• Computer packages & systems currently in use by the company
• Project management
• Customer coaching & support
• Competent use of job-specific in-house systems used by the company
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
• Basic to Intermediate MS SQL or similar solution
• Problem-solving (Trouble-shooting)
• Intermediate MS Operating Systems (Windows 10, 11, Server)
• Ability to test software for bugs and feature readiness
• IIS/SSL Certificates.

• Soft Skills

• Ability to patiently support, educate and assist customers
• Good oral & written communication skills
• Excellent client relationship skills (Quality client engagement)
• High capacity to represent the brand
• Ability to multitask & remain attentive in an often-busy environment
• Be naturally calm and focused
• Be versatile if participation in other types of activity is required
• Team player (especially within a matrix project environment)

• Character Traits

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

• Benefits

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

• You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience
• You'll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

• Entry level

• Full-time

• Other
• Industries
• IT Services and IT Consulting

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.