94 Technical Support Agent jobs in Cape Town

The Customer Support is responsible for the champion of owner’s relationship with the assigned portfolio.

Responsible for assisting daily administrative tasks by providing constant updates to Account Executives on both daily and urgent tasks. Coordinating with different departments including Design, Maintenance, Finance, listing and guest experience team to provide updated information and follow-ups.

Key Responsibilities:

● Be an owner advocate.

● Building relationships with property owners, through active communications regarding their investment performance, regulatory, policy, and operational changes.

● Ensure all communications related to assigned portfolio/market is responded within a timely fashion

o Phone calls: Answer within 3 phone rings or 2 minutes for any missed calls during business hours.

o Emails, Text, WhatsApp, WeChat: Respond within 5 minutes during working hours (9am - 9pm EST) or 12 hours outside of working hours.

o Internal communications: actively monitoring Slack & Internal Emails to respond within

▪ 2 minutes for urgent items

▪ 30 minutes for non-urgent items

▪ During the first 1 hour of the next scheduled shift for non-urgent items communicated outside office hours.

● Coordinate and follow-up on various day-to-day tasks including owner stays, quotes approvals, onboarding, and P&L reports.

● Proficient on various project management and online tools (eg. Clickup, Google Workspace, Breezeway etc.) and maintain client database (CRM) to ensure all information is correct and up to date.

● Collaborate with other departments to address owner requests and achieve the highest level of satisfaction.

● Cultivate trust and personal connections with owners to further understand their needs and identify opportunities.

● Manage and develop performance of direct reports.

● Actively communicate with internal team members and cultivate resources to support owner success.

● Respond to communications from current and prospective clients to develop strong, personal rapport and resolve concerns.

● Manage client-related tasks in our project management tool, ensuring timely progress and prioritization of pending tasks.

● Stay aware of company goals and strategies to ensure projects align with business priorities.

● Provide creative insights and solutions to address client/organizational challenges.

● Perform additional duties as assigned.

OH&S:

● Actively participate and contribute with the improvement of company procedures and processes.

● Follow all procedures and guidelines and applicable law and regulations.

● Promote a professional and cooperative working environment, based on mutual respect and trust.

● Promote safe behaviour in the workplace.

As a Tagmarshal Customer Support Specialist, you’ll be the first point of contact for clients, providing technical support, troubleshooting system and device issues, and ensuring customers get maximum value from our golf course optimization solutions. You’ll manage support tickets, deliver clear communication, and collaborate with internal teams to resolve challenges. The role also involves proactive system monitoring, reporting on support performance, and contributing to product improvements. Flexibility for after-hours and weekend support is essential.

WHY WORK WITH TAGMARSHAL?

Opportunity to work with a dynamic, innovative, globally operating, growth-stage tech company offering exciting opportunities and challenges.

RESPONSIBILITIES:

Customer Support & Technical Troubleshooting

• Manage, update, and monitor support tickets through the CRM system.
• Act as first-line technical support, assisting customers with Tagmarshal system queries, device challenges, and feature-related troubleshooting.
• Identify the type and severity of issues, applying problem-solving skills to resolve where possible and escalating to Developers, Technical Coordinators, or other departments when necessary.
• Provide technical walkthroughs, set-up assistance, and system adjustments to ensure clients get maximum value from Tagmarshal solutions.
• Proactively monitor back-end systems, including device health, data feeds, and incomplete rounds, to identify and address potential problems before they impact clients.
• Conduct device testing (pre-season activation, in-season diagnostics, end-of-season deactivation) and support local and international technical teams.
• Deliver remote technical support for on-site technicians, ensuring efficient resolution of escalated issues.
• Utilize technical knowledge of APIs, integrations, and system configurations when liaising with Development and Operations teams.
• Provide after-hours and weekend support as golf is primarily a weekend sport, with clients operating across multiple time zones. Flexibility during peak usage times is an essential part of the role.

Client & Stakeholder Engagement

• Manage direct communication with clients and internal stakeholders through email, live chat, and phone calls, ensuring timely updates and professional resolution.
• Follow up on support-related queries until successful resolution, providing clear explanations to both technical and non-technical stakeholders.
• Build strong client relationships by delivering value-driven support, clear communication, and proactive outreach.
• Communicate recurring technical challenges to Developers, Technical Coordinators, and Product teams, contributing to product and process improvements.
• Provide updates to Sales Partners and the Customer Success team regarding course challenges, feature requests, and client feedback.
• Report on Support KPIs, service-level performance, and resolution turnaround times to Management.
• Prepare weekly reports on open, pending, and high-priority tickets, highlighting risks and resolutions.
• Share client insights and feedback with internal teams to drive continuous improvement in support processes and system performance.
• Participate in knowledge base updates, documentation, and training materials to strengthen first-line resolution.

REQUIREMENTS:

• Client-Centered Approach – ability to balance technical troubleshooting with customer experience, ensuring clients feel supported and valued.
• Strong Communication Skills – excellent written and verbal communication, including confidence in making client and stakeholder calls.
• Technical Aptitude – comfortable learning and working with SaaS platforms, APIs, integrations, and system configurations.
• Problem-Solving & Analytical Skills – ability to quickly assess issue severity, troubleshoot effectively, and escalate with clear technical context.
• Collaboration & Stakeholder Management – experience engaging with Developers, Technical Coordinators, and cross-functional teams to resolve client challenges.
• Organisational & Time-Management Skills – ability to manage multiple tickets, tasks, and deadlines in a fast-paced environment.
• Self-Motivated & Outcomes-Driven – proactive mindset with the ability to work independently, take ownership, and drive resolution to completion.
• Experience with CRM Systems & Support Tools – prior experience managing support tickets and client records.
• Adaptability & Continuous Learning – willing to expand technical knowledge and adapt to evolving products, systems, and processes.
• After-Hours Flexibility – availability to support clients on weekends or evenings when required.

RELEVANT EDUCATION AND EXPERIENCE:

• In-depth knowledge of golf (player or industry experience)
• Understanding of various roles at a golf course
• Matric (required)
• Graduate studies or relevant technical support experience
• Min 2 years’ experience in a Technical Support role
• Experience in Data Analysis and Reporting
• Knowledge of golf (advantageous)
• Experience working with a remote team (advantageous)

Our client helps eCommerce brands and online stores manage their merchandising like retail pros, by leveraging our advanced AI-powered technology. Till date, they’ve helped our customers to optimize their sales and inventory worth more than 1$ Billion (yup, that’s right), increase profit and fulfill business goals.

Who are we looking for:

This position is a perfect fit for candidates who are interested in joining a fast-growing e-commerce startup to deliver an exceptional experience to our customers.

As a Customer Support Specialist, your primary responsibility will be to assist our B2B customers and help enhance customer’s resources.

This role requires a high amount of problem-solving skills and independence.

What you will be responsible for:

1. Managing and delivering timely support via email and live chat, ensuring the resolution of inquiries and concerns.
2. Providing comprehensive product support, assisting customers with inquiries on using our platform, and troubleshooting.
3. Engaging with new leads and users as part of their onboarding process.
4. Contributing to the Help Center by creating helpful articles and resources.
5. Providing feedback and collaborating with the Development, Sales and Marketing teams, to help deliver an exceptional experience to our customers.

Requirements:

1. Exceptional English speaking and writing skills.
2. Getting-things-done mindset, customer-first mentality with strong problem-solving skills and attention to detail.
3. Proactive team player who can multi-task independently under pressure.
4. Fast learner, tech orientation, comfortable working with digital tools.
5. Excellent communication and problem-solving skills.
6. Customer service/facing experience - a significant advantage.
7. Experience in ecommerce/B2B - an advantage.

About the job Customer Support Representative Customer Support Representative

Monatgue Gardens & Century City (2 Locations)

We are looking for a proactive and customer-focused Customer Support Representative to join our team. If you excel at problem-solving, communication, and ensuring customer satisfaction, this is the perfect opportunity for you.

Responsibilities:

Customer Support & Issue Resolution

• Serve as the first point of contact for customer inquiries via email, phone, and chat.
• Address and resolve customer concerns promptly and professionally.
• Escalate complex issues to the relevant teams when necessary.
• Maintain detailed records of customer interactions and resolutions.

Order & Inventory Support

• Assist customers with order tracking, returns, and exchanges.
• Collaborate with the logistics team to resolve shipping and inventory-related inquiries.
• Provide accurate product information and availability updates.
• Work closely with sales and account management teams to ensure seamless customer experiences.
• Relay customer feedback to internal teams to improve products and services.
• Foster a positive and solution-oriented team environment.

Reporting & Process Improvement

• Track and report common customer issues to identify trends and areas for improvement.
• Suggest process enhancements to improve efficiency and customer satisfaction.

Key Skills:

• Strong problem-solving and conflict-resolution abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Excel, Outlook) and CRM systems.
• Patience and empathy when handling customer concerns.
• Ability to multitask and prioritise in a fast-paced environment.
• 1 -2 years of experience in customer support, retail, or a related role.
• A degree or diploma in Business, Communications, or a relevant field (preferred but not essential).
• Experience with CRM or helpdesk software is a plus.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Overview

Cape Town (Southern Suburbs)

A fast-growing technology company is seeking a proactive and solutions-focused Customer Support Manager to lead and scale their support function.

This role exists to ensure customers consistently receive timely, effective, and friendly assistance, while balancing excellent service with operational efficiency. The Customer Support Manager will be responsible for motivating, supporting, and developing a high-performing team, refining processes, and driving collaboration across departments to elevate the overall customer experience.

• Recruit, train, and mentor a high-performing customer support team.
• Set clear performance expectations and conduct regular KPI evaluations.
• Foster a culture of accountability, learning, and customer-centricity while maintaining a positive team culture.
• Oversee day-to-day customer support operations, including queue management, SLAs, and ticket escalations.
• Oversee and maintain help desk systems and knowledge bases.
• Analyse support metrics and customer feedback to identify areas for improvement.
• Monitor and enhance support quality through audits, reviews, and coaching.
• Drive initiatives to improve customer satisfaction and first-contact resolution rates.
• Ensure complex or high-priority customer issues are owned and resolved.
• Work closely with Sales, Finance, and Customer Success teams to communicate customer issues and feedback.
• Coordinate with marketing and training teams to deliver support-related content (FAQs, tutorials, etc.).
• Identify opportunities for automation and process improvements to reduce response time and increase efficiency.
• Champion the use of AI, bots, or chat tools to enhance the support experience.

• 3-5+ years in a customer support leadership role, ideally in SaaS, tech, or service-based companies.
• Strong people management skills with a passion for coaching and team development.
• Strong understanding of customer support metrics and tools.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Calm and focused under pressure, especially in a fast-paced, tech-driven environment.
• Confident working independently, managing multiple projects and priorities.
• Passion for creating positive customer experiences.
• Experience with CRM / helpdesk software (ideally HubSpot) is a plus.

Job Title:
Customer Support Specialist (Remote South Africa-Based)

Location:
Remote, South Africa-Based
Shift-based rota covering hours between 10 am-10 pm UK time, 7 days a week

Reports To:
Customer Support Lead

Salary Range:
R25,000 R30,000

About the Role:
This is a customer-facing role supporting both end users and venue partners. The role involves responding to enquiries via live chat, email, and phone, with a focus on empathetic communication, effective troubleshooting, and efficient problem resolution. The position requires working shifts on a 7-day rota that ensures coverage during UK business hours.

Key Responsibilities:

• Respond to user and venue enquiries across live chat, phone, and email

• Triage support tickets, resolving issues or escalating as needed

• Support venues in troubleshooting hardware and app-related issues

• Use tools like Zoho Desk, Intercom, or similar platforms to manage tickets

• Follow SOPs and contribute to improving internal support documentation

• Collaborate with operations and tech teams to report trends and system issues

• Participate in a rotating shift schedule covering 10am10pm UK time

Essential Requirements:

• 1+ years of experience in live chat and/or phone-based customer support

• Empathetic, calm under pressure, and solution-oriented

• Clear and professional communication in both spoken and written English

• Quick to learn new tools and tech platforms

• Able to multitask and prioritise tasks efficiently

• Comfortable working remotely with strong self-discipline

• Stable and reliable internet connection

Desirable Experience:

• Supporting both B2C and B2B customers

• Exposure to hardware or mobile app-based products

• Familiarity with CRM or helpdesk tools like Zoho Desk or Intercom

• Experience working in a UK-based or international startup

Benefits:

• Fully remote and flexible work environment

• Opportunity to grow with a fast-scaling international startup

• Supportive team culture with regular feedback and performance development

• Training and progression opportunities within the global CX team

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next-generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey.

We hire amazing people from across South Africa, making our diverse group of team members, called N48Xers, a force to be reckoned with.

Learn more about our people brand by watching our culture videos:

Job Opportunity at 1Nebula:

The purpose of this position is to provide timely and effective assistance to customers resolving issues, guide users through product features. The role is focused on issues and request resolution and is key for customer satisfaction, retention and product adoption.

What You will do within this role (Your key responsibilities):

• Respond to customer inquiries via various channels chat, email or phone

• Provides customer and product support and guidance

• Diagnose and troubleshoot issues

• Guide customers through product features and best practices

• Escalate complex issues to the appropriate teams

• Document customer interactions and feedback for continuous improvement

• Identify trends in customer inquiries to improve processes and proactively address common issues

• Collaborate with cross-functional teams to improve customer experience

• Assist with onboarding and training for new customers

• Contribute to knowledge articles, process documents and FAQs

• Maintain Knowledge Base with solutions to common problems

• Track and manage support tickets

• Analyze customer data, common issues, bottlenecks and areas of improvement

• Proactive communication and customer engagement

• Strive to meet and exceed service levels to ensure high quality service delivery

• Provide customers with clear, accurate, timely, data-driven and actionable reports on the customer's telecoms environment

More about You (Our requirements for the role):

Although we believe in the potential of others more than anything else there are some minimum requirements we would look for so consider these before sending us your application

• 3-year tertiary qualification (minimum NQF level 5)
• Degree or Diploma in Information Technology or Telecommunications

• Strong problem-solving abilities and technical troubleshooting skills

• Ability to communicate technical concepts to non-technical users

• Understanding CRM and ticketing systems

Our Amazing Perks

• High spec laptops and equipment for you to comfortably

• Access to our Well-being program and Employee support services – we believe in work/life balance being of utmost importance for you and your family so this perk is for them too

• Grow your skills and learn something new with paid for Microsoft courses and certifications

• Give back by participating in our Culture and Social Responsibility initiatives