2,238 Technical Support Agent jobs in South Africa

Job Title: Technical Support Specialist - Call Centre

Introduction

Careerbox is looking for Customer service enthusiasts SA's largest contact center is currently recruiting experienced customer service representatives to support our international clients and provide a world class experience.

Requirements

· Excellent spoken English.

· Computer Literate and ability to speed type(25WPM).

• Matric/NQF Level 4/Grade 11.

· A clear Credit and Criminal record.

· Ability to work rotational shifts /USA&UK shifts.

• Troubleshoot and resolve issues related to network connectivity, hardware, and software.
• Offer clear, step-by-step guidance to customers.
• Demonstrate excellent listening and questioning skills to accurately diagnose problems and explain solutions.
• Work effectively within a team environment.
• Apply strong problem-solving skills to every situation.
• Deliver friendly and efficient customer service.

What's in it for you?

· Guaranteed Basic Salary +Nightshift Allowance.

· Amazing Incentives.

· Awesome Growth Potential.

· Exposure to dealing with international customers.

· Access to on-site clinic/salon

· Access to on-site counselling

· Funeral benefit (100%company contribution)

Job Types: Full-time, Permanent

Pay: From R5 650,00 per month

Work Location: In person

Location:
Jumbo Technologies, 546 16th Road in Midrand.

Position Overview

We are seeking a dedicated Level 1 Desktop Support Agent to provide technical support and troubleshooting customer internet services. This role requires hands-on experience with networking equipment and the ability to work both regular office hours and standby support schedules.

Key Responsibilities

• Provide first-line technical support for our wireless ,fibre and VoIP customers.

• Configure, troubleshoot and maintain Ubiquiti and Cambium wireless networking equipment.

• Configure, troubleshoot and maintain various router brands including Tenda, Cudy, TP-Link, and MikroTik routers.

• Configure, troubleshoot and maintain Yealink and Grandstream phones.

• Respond to help desk tickets, customers Whatapps and phone calls and resolve technical issues in a timely manner.

• Document all support activities and maintain accurate records of solutions provided.

• Escalate complex technical issues to Level 2 support when necessary.

• Assist with network monitoring and basic network administration tasks.

Required Technical Skills

Networking Equipment Experience:

• Wireless Systems: Ubiquiti and Cambium equipment.

• Router Configuration: Tenda, Cudy, TP-Link, and MikroTik routers.

• VoIP Configuration: Yealink and Grandstream phones.

• Basic understanding of networking protocols (TCP/IP, DHCP, DNS, VLAN).

• Wireless network setup and troubleshooting (WPA/WPA2, SSID management).

General IT Skills:

• Windows desktop support (Windows 10/11).

• Basic knowledge of macOS.

• Remote desktop support tools (Rustdesk, AnyDesk, TeamViewer).

• Ticketing system experience (DataTill, ).

Work Schedule

Regular Office Hours (Onsite at office):

• Monday to Thursday: 08:00 - 16:30.

• Fridays 08:00 - 15:00.

Standby Support (Remotely from home):

• Weekdays (Monday to Thursday): 16:30 - 20:00 (Two nights per week)

• Fridays: 15:00 - 20:00. (Every second Friday).

• Weekends: 08:00 - 17:00 (Every second Saturday and Sunday).

• Must be available to respond to critical issues during standby hours.

Required Qualifications

• High school diploma or equivalent; IT-related diploma/certification preferred.

• 1-2 years of experience in technical support or IT helpdesk role.

• Strong problem-solving and analytical skills.

• Excellent communication skills, both verbal and written.

• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• MikroTik certification (MTCNA) or equivalent experience.

• CompTIA A+ or Network+ certification or equivalent experience.

• Valid driver's license (for on-site support when required).

What We Offer

• Basic market related salary + standby compensation for after-hours support.

•
Laptop provided for after hours standby.

ENVIRONMENT

A Germany-headquartered company, driven by innovation and growth, is seeking a Spanish or Italian speaking Technical Support Agent, who will be based onsite in Cape Town the primary contact for customers facing technical issues, providing effective support and ensuring high satisfaction. Your responsibilities include diagnosing and troubleshooting technical problems, guiding customers through solutions, and escalating complex issues when necessary. You’ll work closely with technical and product teams to resolve issues, keep customers informed, and identify opportunities to enhance the customer experience.

• Respond promptly to customer inquiries via phone, email, or chat.
• Diagnose and troubleshoot technical issues, guiding customers through solutions.
• Document customer interactions and track issues to resolution.
• Escalate unresolved issues to appropriate internal teams.
• Assist customers with understanding product features, installation, and usage.
• Support customer integrations, with an understanding of APIs, plugins, and SQL knowledge as a bonus.

• Fluent in either Spanish or Italian language
• Strong technical aptitude and experience in software or technical support.
• Knowledge of APIs, plugins, integration processes, and basic SQL skills is beneficial.
• Familiarity with support ticketing systems and documentation practices.

• Excellent problem-solving skills and clear communication.
• Patience and empathy when handling customer inquiries.
• Ability to work independently and manage time effectively.

Job Title: Customer Service Technical Support - ISP

Business Unit: Support

Location: Midrand

Salary: R R

About us:

DSG is a leading BPO company specializing in digital solutions for various industries. We are committed to driving innovation and excellence in our services, with a focus on delivering value to our clients.

The role:

We are seeking a dedicated Customer Service Technical Support - ISP to join our growing and dynamic team. This role offers an opportunity work within a growing team and play a vital role in ensuring the network's reliability and our ISP and Property partners' satisfaction.

Reporting Line: The Customer Service Technical Support - ISP reports directly to the Support Engineer Lead or Support Manager.

Job Description:

As a Customer Service Technical Support - ISP, the core responsibilities include addressing service disruptions affecting multiple customers and managing network outages, service issues, cut-overs, support escalations and addressing various technical requirements effectively. Your responsibility will equally be to support and attend to any connectivity related issues experienced by our property partners.

Roles and Responsibilities

Technical Support:

• Working with ISPs, 3rd parties, and second-line support to troubleshoot and resolve technical issues.

• Generate required reports on support activities and performance.

• Perform account administration tasks and system checks to ensure smooth operation.

• Manage escalated support issues within agreed SLA timelines to maintain service reliability.

• Participate in a rotational schedule for standby duty to address network issues during off-hours.

• Update relevant support-related documentation as needed for reference and knowledge sharing.

• Manage contractor schedules and stock inventory as required for effective service delivery.

Minimum Requirements:

• Grade 12/Matric: High school diploma or equivalent.

• Previous experience in an ISP or Fiber Network Operator (FNO) environment.

• Service Desk Experience: Minimum of 1 year of experience in a Service Desk Agent or Support Engineer role.

• GPON Networking: Strong knowledge with GPON networking or similar technologies.

• Communication Skills: Excellent communication skills to interact effectively with team members and external partners.

• Professional Appearance: Present oneself in a professional and presentable manner.

• Problem-Solving: Strong problem-solving skills to addressing complex technical issues.

• Customer Focus: A customer-centric approach to ensure the highest level of customer satisfaction.

• Team Player: Ability to work collaboratively with team members and stakeholders.

• Organizational Skills: Strong organizational and prioritization skills to manage multiple support tasks effectively.

• Minimum networking skills required N+ or higher.

• CCNA or equivalent preferred

How to Apply:

Please send your CV along with a short motivation as to why you are the ideal candidate for this position outlining your industry experience to Only shortlisted candidates will be contacted, if you haven't heard from us within 2 weeks of submitting your application, please consider your application unsuccessful at this time. We encourage you to apply for future opportunities that may become available, please follow us for future opportunities advertised.

Industry

• IT Services and IT Consulting

Job Title: Spanish Speaking Technical ISP Support Agent

Location: Dunkeld West (Johannesburg)

Job Type: Full Time, Contract

The role:

We are seeking a dedicated Technical ISP Support Agent that has Spanish speaking and written skills to join our growing and dynamic team. This role offers an opportunity work within a growing team and play a vital role in ensuring the network's reliability and our ISP and Property partners' satisfaction. The primary purpose of this job is to manage all customer engagements across all defined interaction channels and customer interactions to be managed end to end in a professional manner that both meets and exceeds customer expectation.

The incumbent will have good knowledge and understanding of internet industry and relevant support services. A technical background will be advantageous as the incumbent will be required to trouble shoot customer queries.

With the guidance of the Team Leader, the incumbent will be required to action all Voice, Email complaints and resolve Freshdesk tickets. This includes management and adherence to key workflow processes as defined by Client.

Responsibilities:

2.1 DELIVERABLE - PERFORMANCE MANAGEMENT SERVICE LEVEL TARGETS

As a FLTE Support Agent, you are required to maintain day-to-day delivery, in line with Key Performance Targets and Adhere to the Prescribed Schedule and Rosters while Actioning Escalations.

As measured at daily, weekly and monthly intervals, achievement of the following performance metrics are non-negotiable to be successful in this role:

.

· Telephony

o Call Answer Management: compliance with an average of 95% to be answered.

o Call Answer Management: 80% of calls to be answered within 20 seconds.

o Call Designation: 100% of all inbound calls to be assigned the correct category/ wrap up code.

o Average Talk Time: compliance with an average of 5 Minutes (or as required per client directive/ process).

§ Case Management (CRM/ Case Logging)

• Case Capture & Escalation: Cases to be captured/ logged and escalated within 1 Hour from receipt of interaction across the defined interaction channels (social media, telephony, WhatsApp & Live Chat).

• Case Resolution: Case resolution rates to exceed 95%;

§ Quality: an overall quality score of 90% to be obtained, this being a combination of external and internal review. Quality to be assessed with consideration of tonality, customer centricity, empathy, process adherence, spelling, contextual understanding and time taken to respond to queries (as per defined SLA for each channel).

Requirements and skills

§ Working with ISPs, 3rd parties, and second-line support to troubleshoot and resolve technical issues.

§ Perform account administration tasks and system checks to ensure smooth operation.

§ Manage escalated support issues within agreed SLA timelines to maintain service reliability.

§ Assist customers by answering product and service related questions; suggesting information about other products and services.

§ Follow specified trouble shooting steps to resolve customer que

§ Maintains customer records by updating case information.

§ Good knowledge and understanding of Customer services;

§ Working experience within a contact centre environment;

§ Maintain client relationships and remain professional in all activities relating to the Customer Experience division.

§ Good knowledge and understanding of all social media channels, WhatsApp and live chat and customer expectations regarding each communication channel.

§ Minimum qualification: Grade 12/Matric: High school diploma or equivalent.

§ Previous experience in an ISP or Fiber Network Operator (FNO) environment.

§ Service Desk Experience: Minimum of 1 year of experience in a Service Desk Agent or Support Engineer role.

Industry

• IT Services and IT Consulting

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We are seeking a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English. Knowledge of additional languages is a plus.
• Credit / Criminal clear.
• Matric / Grade 12.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Must have excellent process, technical and analytical skills.
• The ability to deliver results within defined timeline.
• Advanced Excel Skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills, open to input from other team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am–4pm, 8am–5pm, or 9am–6pm. Selected Saturdays and public holidays may be required.

Why Verifone

Verifone Africa prides itself in offering its customers a quality, comprehensive service solution. We believe in collaboratively working with our customers to determine the services that will suit their requirements best and tailoring these to add value to their business.

The Customer Support Agent will support clients on an escalated level and interacts with customers and colleagues to handle a variety of pre-sales or post-sales service functions.

What's exciting about the role

Main responsibilities

• Managing written off device process from identifying lost / stolen / unrepairable device serial numbers tracing the merchant details where device was installed calculating depreciated value of device / s quote preparation for end customer preparation of file for invoicing
• Assisting with ad-hoc repair billing
• Receiving and answering inbound emails from clients and providers within agreed SLA
• Recognizing queries that require escalation
• Onboards new contracts to generate installation work orders
• Receives customer requests and logs service tickets related to device faults / installation etc
• Ensures that SLA's are met in the responsible accounts and regions
• Update CRM systems with status of calls logged and relevant closing comments
• Sharing knowledge and escalating challenges that the service team, providers and clients experience to drive problem resolution
• Perform outbound calls as required (project / courtesy calls)
• General admin functions

Skills and Experience we desire

• Excellent problem solving and communication skills (verbal and written)
• Proficient in Microsoft Office suite with advanced excel skills (Vlookup. Xlookup, Pivots, functions)
• Strong background working with and analyzing data
• CRM system use
• Strong administration skills
• Skills and working experience in Customer Support

Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Position based in Honeydew, Johannesburg

Do you want to make a real impact and help companies around the world improve remote working for their teams?

Are you a problem-solver with a passion for delivering excellent service? Do you enjoy improving processes and working closely with a supportive team? If so, the Customer Support Agent role at Workwize is the perfect fit!

About Workwize

We’re revolutionizing how businesses support their global teams.
The rise of remote work has unlocked global talent, but also created logistical challenges in managing IT equipment, shipping, storage, and retrieval.
Our SaaS platform, integrated with global suppliers and warehouses, automates the entire hardware lifecycle for distributed teams. We currently serve over 25,000 users and manage 100,000+ devices across more than 100 countries.

Your Role

As a Customer Support Agent, you’ll play a key role in ensuring users and clients receive fast, clear, and helpful responses. You’ll work in a structured, knowledge-driven support environment, following established procedures and workflows. Your responsibilities will include:

• Handling incoming client queries via Zendesk (email and chat) in a professional, solution-oriented tone
• Managing ticket workflows using tools like Order Tool, Retool, and Airtable
• Provide resolutions within our SLAs
• Escalating issues clearly using defined internal workflows (e.g. bug tickets, product questions, delivery problems)
• Collaborating with your squad (Delivery or Retrievals) and aligning closely with internal teams
• Using and improving the internal knowledge base by flagging outdated or missing procedures
• Suggesting new macros, improvements, or automation ideas to boost support efficiency
• Participate in internal testing of new workflows, macros, or processes

Who You Are

• Empathetic, service-minded, and calm under pressure
• Structured and process-oriented, with strong attention to detail
• Proactive, curious, and comfortable working independently in a remote team
• A clear communicator who’s not afraid to ask questions or suggest improvements
• Eager to learn and grow in a dynamic, high-growth environment

What You Bring

• 4+ years of experience in a customer support or service role
• Fluent written and spoken English
• Strong organizational skills and comfort with tools like email, chat, and shared documentation
• Comfortable learning and navigating multiple platforms
• Experience with Zendesk is a plus!
• Strong skills in ticket escalation, de-escalation, and handling complex or multi-stakeholder cases
• Confidence in supporting peers and suggesting process improvements

Bonus Skills (Not Required)

• Familiarity with IT hardware lifecycles, logistics, or warehousing
• Prior work in a fast-growing startup or scale-up

What We Offer

• A role in a growing, mission-driven, and international team
• Flexibility to work remotely from anywhere within your time zone
• A full work setup with all necessary tools provided
• A collaborative team culture that values transparency and ownership

Sound like a fit? Apply now and help us redefine the future of remote work—one support ticket at a time

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