458 Technical Support Agent jobs in South Africa

About us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.

Job Purpose

Be the first line of contact for Pro & Premier customers. Provide 3rd line technical support for tickets escalated. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs and take ownership of incidents and manage through to resolution.

Duties and Responsibilities

• Monitoring
• Systems and fix potential issues or escalate where required.
• Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
• Troubleshooting
• Server hardware and OS software related issues.
• Basic RAID (1,5,10)
• Second and Third line Hosting queries
• Customer Support
• First point of contact for Pro and Premier customers
• Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs.
• Build and maintain the company's reputation & customer relationships.
• Perform the backup + restore of systems
• Take ownership of incidents and manage through to resolution where possible.
• Liaise with Sysadmin on projects and technical tasks.
• Produce information reports upon request.

Qualification and Experience

• Matric or equivalent, IT qualification advantageous
• • Windows server knowledge (server 2008 R and certification required
  • A+ N+ certification
• Two+ years' experience in an IT Service Desk support environment (3rd line support), experience supporting VMware hypervisor, Linux Servers, Windows Servers, MysQL and MsSql.
• Solid technical understanding of
• DNS
• Web Hosting and Web Hosting Technologies
• Basic Understanding of
• Network troubleshooting
• MsSQL and MySQL
• VPS and Docker
• Virtualization(Kvm/Hyper-v)
• Exposure to
• Data Centre hardware, software, and storage technologies.
• Modern Backup & Disaster Recovery technologies

Advantageous

• Linux LPIC certification(s)
• Scripting (PowerShell, Bash, Phyton, etc.)
• cPanel Certification
• Plesk Certification

Key Competencies

• A desire for continuous learning and career development
• Ability to work well in a team environment with a high degree of collaboration
• Strong Interpersonal skills
• Customer focused
• Strong technical aptitude
• Solution driven
• Takes initiative
• Excellent delivery standards

Requirements

• Own transport with a valid driver's licence
• Shift work

This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.

In with the POPIA the usage of your personal data and sensitive personal data will be used for the following purposes, communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability as well as obtain references and background checks when necessary.

About us

1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life.

Job Purpose

Be the first line of contact for Pro & Premier customers. Provide 3rd line technical support for tickets escalated. Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs and take ownership of incidents and manage through to resolution.

Duties and Responsibilities

• Monitoring
• Systems and fix potential issues or escalate where required.
• Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
• Troubleshooting
• Server hardware and OS software related issues.
• Basic RAID (1,5,10)
• Second and Third line Hosting queries
• Customer Support
• First point of contact for Pro and Premier customers
• Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs.
• Build and maintain the company's reputation & customer relationships.
• Perform the backup + restore of systems
• Take ownership of incidents and manage through to resolution where possible.
• Liaise with Sysadmin on projects and technical tasks.
• Produce information reports upon request.

Qualification and Experience

• Matric or equivalent, IT qualification advantageous
• Windows server knowledge (server 2008 R and certification required
• A+ N+ certification
• Two+ years' experience in an IT Service Desk support environment (3rd line support), experience supporting VMware hypervisor, Linux Servers, Windows Servers, MysQL and MsSql.
• Solid technical understanding of
• DNS
• Web Hosting and Web Hosting Technologies
• Basic Understanding of
• Network troubleshooting
• MsSQL and MySQL
• VPS and Docker
• Virtualization(Kvm/Hyper-v)
• Exposure to
• Data Centre hardware, software, and storage technologies.
• Modern Backup & Disaster Recovery technologies

Advantageous

• Linux LPIC certification(s)
• Scripting (PowerShell, Bash, Phyton, etc.)
• cPanel Certification
• Plesk Certification

Key Competencies

• A desire for continuous learning and career development
• Ability to work well in a team environment with a high degree of collaboration
• Strong Interpersonal skills
• Customer focused
• Strong technical aptitude
• Solution driven
• Takes initiative
• Excellent delivery standards

Requirements

• Own transport with a valid driver's license
• Shift work

This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy. Please note only shortlisted candidates will be contacted.

In with the POPIA the usage of your personal data and sensitive personal data will be used for the following purposes, communicate with you regarding positions you have applied for, assess your skills, qualifications and suitability as well as obtain references and background checks when necessary.

Location:
Jumbo Technologies, 546 16th Road in Midrand.

Position Overview

We are seeking a dedicated Level 1 Desktop Support Agent to provide technical support and troubleshooting customer internet services. This role requires hands-on experience with networking equipment and the ability to work both regular office hours and standby support schedules.

Key Responsibilities

• Provide first-line technical support for our wireless ,fibre and VoIP customers.

• Configure, troubleshoot and maintain Ubiquiti and Cambium wireless networking equipment.

• Configure, troubleshoot and maintain various router brands including Tenda, Cudy, TP-Link, and MikroTik routers.

• Configure, troubleshoot and maintain Yealink and Grandstream phones.

• Respond to help desk tickets, customers Whatapps and phone calls and resolve technical issues in a timely manner.

• Document all support activities and maintain accurate records of solutions provided.

• Escalate complex technical issues to Level 2 support when necessary.

• Assist with network monitoring and basic network administration tasks.

Required Technical Skills

Networking Equipment Experience:

• Wireless Systems: Ubiquiti and Cambium equipment.

• Router Configuration: Tenda, Cudy, TP-Link, and MikroTik routers.

• VoIP Configuration: Yealink and Grandstream phones.

• Basic understanding of networking protocols (TCP/IP, DHCP, DNS, VLAN).

• Wireless network setup and troubleshooting (WPA/WPA2, SSID management).

General IT Skills:

• Windows desktop support (Windows 10/11).

• Basic knowledge of macOS.

• Remote desktop support tools (Rustdesk, AnyDesk, TeamViewer).

• Ticketing system experience (DataTill, ).

Work Schedule

Regular Office Hours (Onsite at office):

• Monday to Thursday: 08:00 - 16:30.

• Fridays 08:00 - 15:00.

Standby Support (Remotely from home):

• Weekdays (Monday to Thursday): 16:30 - 20:00 (Two nights per week)

• Fridays: 15:00 - 20:00. (Every second Friday).

• Weekends: 08:00 - 17:00 (Every second Saturday and Sunday).

• Must be available to respond to critical issues during standby hours.

Required Qualifications

• High school diploma or equivalent; IT-related diploma/certification preferred.

• 1-2 years of experience in technical support or IT helpdesk role.

• Strong problem-solving and analytical skills.

• Excellent communication skills, both verbal and written.

• Ability to work independently and manage multiple priorities.

Preferred Qualifications

• MikroTik certification (MTCNA) or equivalent experience.

• CompTIA A+ or Network+ certification or equivalent experience.

• Valid driver's license (for on-site support when required).

What We Offer

• Basic market related salary + standby compensation for after-hours support.

•
Laptop provided for after hours standby.

Summary

Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians . This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking, and vendor-specific hardware/software solutions.

Duties & Responsibilities

• Serve as the primary contact for Windows desktop issues
• Provide end-user technical support and troubleshooting
• Assist with administration and support of Windows Servers
• Monitor system alerts and respond according to established protocols
• Handle escalated service desk requests requiring advanced troubleshooting
• Support onboarding of new users (accounts, access, setup)
• Deliver network support across LAN/WAN environments
• Install and maintain network hardware
• Ensure timely resolution of issues while maintaining documentation standards

Qualifications & Requirements

• Prior experience working for a Managed Services Provider (MSP) is required
• Minimum of 3 years in IT support roles (Help Desk, Desktop Support, IT Support Analyst, Service Desk, User Support, etc.)
• Hands-on experience with Remote Monitoring & Management (RMM) tools such as ConnectWise, Kaseya, or Ninja
• Familiarity with Professional Services Automation (PSA) / ticketing systems , such as Autotask
• Exposure to firewall and network administration (SonicWall, Meraki)
• Strong troubleshooting background across networks, servers, and workstations
• Experienced in Cloud-based environments
• Excellent customer service skills with a professional and courteous approach
• Strong written and verbal communication skills, including group presentation experience
• Dependable, with a consistent work ethic
• Eagerness to learn and expand technical expertise

Job Title: Spanish Speaking Technical ISP Support Agent

Location: Dunkeld West (Johannesburg)

Job Type: Full Time, Contract

The role:

We are seeking a dedicated Technical ISP Support Agent that has Spanish speaking and written skills to join our growing and dynamic team. This role offers an opportunity work within a growing team and play a vital role in ensuring the network's reliability and our ISP and Property partners' satisfaction. The primary purpose of this job is to manage all customer engagements across all defined interaction channels and customer interactions to be managed end to end in a professional manner that both meets and exceeds customer expectation.

The incumbent will have good knowledge and understanding of internet industry and relevant support services. A technical background will be advantageous as the incumbent will be required to trouble shoot customer queries.

With the guidance of the Team Leader, the incumbent will be required to action all Voice, Email complaints and resolve Freshdesk tickets. This includes management and adherence to key workflow processes as defined by Client.

Responsibilities:

2.1 DELIVERABLE - PERFORMANCE MANAGEMENT SERVICE LEVEL TARGETS

As a FLTE Support Agent, you are required to maintain day-to-day delivery, in line with Key Performance Targets and Adhere to the Prescribed Schedule and Rosters while Actioning Escalations.

As measured at daily, weekly and monthly intervals, achievement of the following performance metrics are non-negotiable to be successful in this role:

.

· Telephony

o Call Answer Management: compliance with an average of 95% to be answered.

o Call Answer Management: 80% of calls to be answered within 20 seconds.

o Call Designation: 100% of all inbound calls to be assigned the correct category/ wrap up code.

o Average Talk Time: compliance with an average of 5 Minutes (or as required per client directive/ process).

§ Case Management (CRM/ Case Logging)

• Case Capture & Escalation: Cases to be captured/ logged and escalated within 1 Hour from receipt of interaction across the defined interaction channels (social media, telephony, WhatsApp & Live Chat).

• Case Resolution: Case resolution rates to exceed 95%;

§ Quality: an overall quality score of 90% to be obtained, this being a combination of external and internal review. Quality to be assessed with consideration of tonality, customer centricity, empathy, process adherence, spelling, contextual understanding and time taken to respond to queries (as per defined SLA for each channel).

Requirements and skills

§ Working with ISPs, 3rd parties, and second-line support to troubleshoot and resolve technical issues.

§ Perform account administration tasks and system checks to ensure smooth operation.

§ Manage escalated support issues within agreed SLA timelines to maintain service reliability.

§ Assist customers by answering product and service related questions; suggesting information about other products and services.

§ Follow specified trouble shooting steps to resolve customer que

§ Maintains customer records by updating case information.

§ Good knowledge and understanding of Customer services;

§ Working experience within a contact centre environment;

§ Maintain client relationships and remain professional in all activities relating to the Customer Experience division.

§ Good knowledge and understanding of all social media channels, WhatsApp and live chat and customer expectations regarding each communication channel.

§ Minimum qualification: Grade 12/Matric: High school diploma or equivalent.

§ Previous experience in an ISP or Fiber Network Operator (FNO) environment.

§ Service Desk Experience: Minimum of 1 year of experience in a Service Desk Agent or Support Engineer role.

Industry

• IT Services and IT Consulting

Company Description

Cloud Integration Services assists medium to large business enterprises by actively providing IT support, services, and solutions. The goal is to optimize IT infrastructure to be more cost-effective, secure, and reliable. We focus on enhancing IT efficiency and ensuring robust performance. Our services are tailored to meet the specific needs of each client, ensuring they achieve operational success.

Role Description

This is a full-time on-site role based in
Milnerton Cape Town ONLY
. The Help Desk Coordinator will be responsible for providing technical support, managing help desk requests, troubleshooting issues, and ensuring effective communication with clients and team members. The role involves analyzing problems to provide timely solutions and maintaining a high level of customer satisfaction.

Qualifications

• Experience in a helpdesk or IT support role (1–3 years typically)
• Technical Support, Help Desk Support, and Troubleshooting skills
• Strong Communication and Analytical Skills
• Proficiency in managing helpdesk software and tools
• Excellent problem-solving abilities
• Ability to work efficiently in a team-oriented environment
• Relevant certifications or experience in IT support is a plus
• Ability to work on Sage platform for quoting.
• Must be able to work standby hours when needed.
• Problem-solving mindset and attention to detail

Please apply via Linkedin.

Should you not receive a response within 2 weeks of your application, kindly take it as you were unsuccessful.

SITE: BOKSBURG

DIVISION: CORRUSEAL GROUP

REPORTING TO: GROUP CHIEF INFORMATION OFFICER

PURPOSE OF THE JOB

Responsible for maintaining and supporting end user computing, basic enterprise network and server infrastructure to ensure optimal performance and security.

KEY RESPONSIBILITIES

MAINTENANCE OF ENTERPRISE NETWORK AND SERVER INFRASTRUCTURE

• Installs updates for server hardware and software systems.
• Monitors server performance to ensure efficient and secure operation.
• Coordinates with other IT professionals to ensure efficient network and server usage.
• Maintains basic network hardware and software systems.
• Monitors and maintains high standards of user experience on business applications relating to end user computing.
• Ensures that datacentre server rooms are always 100% compliant with power, cooling, access control and servicing of the equipment
  .

TROUBLESHOOTING AND REMEDIATIONS OF FAULTS

• Identifies and troubleshoots network and server-related issues based on Aruba and Microsoft best practises.
• Identifies and troubleshoots end user computing related issues based on best practise guides by current technology vendors solutions implemented at business.

SECURE AND RESILIENT INFRASTRUCTURE

• Performs Windows updates on non-critical servers and end user computing devices.
• Maintains enterprise cybersecurity hardware and software by ensuring all versions are up to date for end user computing and enterprise infrastructure.
• Manages user accounts, permissions, and system controls relating to end user computing and enterprise applications.

PROJECT MANAGEMENT

• Actively participates in high level, business-wide projects. This involves both working independently and as a part of a team to fulfil the project delivery objectives.
• Delivers projects on budget and on time
  .

SKILLS AND COMPETENCIES

• Adaptability
• Good communication skills (verbal and written)
• Customer focus
• Decision making
• Information monitoring
• Planning and organising
• Analytical
• Attention to detail
• Problem solving skills

REQUIRED MINIMUM QUALIFICATIONS / EXPERIENCE

• Hardware certification- A+
• Network certification- N+
• Microsoft certification.
• Two (2) years' experience working in IT as Junior IT Helpdesk Technician with the respective technology at an intermediate level with experience in installation, configuration, maintenance and support
• Two (2) years' experience at an intermediate level working on Microsoft Windows Server 2019 and 2022.
• Two (2) years' experience installing, configuring and working on Windows desktop edition.
• two (2) years' experience working on enterprise level and point detection and reaction software.

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a
vacancy exists for a dynamic and driven Help Desk Administrator to join a team based at our Head Office. This role reports directly to National Operations Lead, in the Cleaning Business Unit.