288 Technical Support Agent jobs in South Africa

Job Title:
Senior Customer Support Agent (3rd line technical support) (Remote - South Africa)

Location:
100% remote (Western Cape, South Africa )

About Blocks Online:

Blocks Online is a UK-based IT company providing a comprehensive suite of web-based software - "Software as a Service" (SaaS) for Property Management companies and Managing Agents. Our expanding market share and service offerings are driving the growth of our team, and we are looking to recruit an additional Senior Customer Support Agent to help support this exciting journey!

We pride ourselves on attracting and retaining diverse, passionate, and pragmatic people who are enthusiastic about solving challenges, achieving success, and having fun while doing so. If you’re someone who thrives in dynamic environments and is committed to making a difference, we want to hear from you!

The Role:

We are looking for a Senior Customer Support Agent to join our remote team in South Africa. You will play a key role in supporting our Blocks Online software solution, handling customer queries, resolving technical issues, and continuously improving our system’s workflow to deliver successful outcomes.

This is a pivotal role, and as you contribute to our success, you will also have the opportunity to grow and share in that success.

Key Responsibilities:

• Provide 1st, 2nd, and 3rd line technical support for Blocks Online customers, ensuring issues related to our software (including financial and accounting elements) are resolved in a timely manner.
• Lead or participate in the onboarding of new customers, including software setup, implementation, and training.
• Test and deploy SaaS solutions while managing technical scopes and client expectations.
• Develop Statements of Work (SOWs) to ensure successful solution deployments.
• Work closely with the management team to create best practice technical support processes and workflows aligned with business objectives.
• Keep up-to-date with technology trends and industry best practices.

Who Are You?

To be considered for this role, you must have the following experience:

• 3-5 years of customer-facing experience in technical support roles.
• 3-5 years of experience providing support for financial accounting software , ideally in the property management sector.
• Familiarity with SaaS environments is highly advantageous.
• Strong technical troubleshooting skills with the ability to interpret and resolve issues, particularly in relation to financial software.
• Exceptional communication skills, including the ability to clearly explain technical issues to non-technical users.
• A self-starter with a passion for working in a fast-paced, agile environment.
• Previous experience in the IT industry, including standards, solutions modeling, and systems behavior, would be beneficial.

Experience with the following is non-negotiable :

• Proven expertise in financial accounting software (preferably in property management).
• 3rd line technical support experience with the ability to manage and resolve complex technical issues.
• Solid experience with customer-facing roles in technical support.

Additional Skills:

• Experience with web technologies : Bootstrap, PHP frameworks like Code Igniter, LAMP (Linux, Apache, MySQL, PHP), JavaScript, CSS, Git/Subversion.

Salary & Benefits:

• Salary: R45,000 – R50,000 per month (depending on experience)
• 15 days annual leave (plus public holidays)
• Fully remote position with the flexibility to work from home.
• Permanent contract with growth opportunities as the company expands.
• Working Hours:
  • South African Summertime: 10:00 – 18:30 (Monday to Friday)
  • South African Wintertime: 11:00 – 19:30 (Monday to Friday)

Technical Requirements for Remote Work:

• A minimum fibre internet connection of 50Mbps.
• A backup power supply with at least 4 hours of standby time.

Virtual Skills-Based Trial Day:

Shortlisted candidates will be required to attend a virtual, skills-based trial day as part of the selection process. This is to assess your technical abilities and problem-solving approach in real-time scenarios.

If you meet the above requirements, we invite you to apply today!

Please note, applications form outside of the Western Cape and without the specified experience in financial accounting software and 3rd line technical support will not be considered.

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Job Title: Senior Customer Support Agent (3rd line technical support) (Remote - South Africa) Location: 100% remote (Western Cape, South Africa )About Blocks Online: Blocks Online is a UK-based IT company providing a comprehensive suite of web-based software - "Software as a Service" (Saa S) for Property Management companies and Managing Agents. Our expanding market share and service offerings are driving the growth of our team, and we are looking to recruit an additional Senior Customer Support Agent to help support this exciting journey! We pride ourselves on attracting and retaining diverse, passionate, and pragmatic people who are enthusiastic about solving challenges, achieving success, and having fun while doing so. If you’re someone who thrives in dynamic environments and is committed to making a difference, we want to hear from you!The Role: We are looking for a Senior Customer Support Agent to join our remote team in South Africa. You will play a key role in supporting our Blocks Online software solution, handling customer queries, resolving technical issues, and continuously improving our system’s workflow to deliver successful outcomes.This is a pivotal role, and as you contribute to our success, you will also have the opportunity to grow and share in that success.Key Responsibilities: Provide 1st, 2nd, and 3rd line technical support for Blocks Online customers, ensuring issues related to our software (including financial and accounting elements) are resolved in a timely manner. Lead or participate in the onboarding of new customers, including software setup, implementation, and training. Test and deploy Saa S solutions while managing technical scopes and client expectations. Develop Statements of Work (SOWs) to ensure successful solution deployments. Work closely with the management team to create best practice technical support processes and workflows aligned with business objectives. Keep up-to-date with technology trends and industry best practices. Who Are You? To be considered for this role, you must have the following experience: 3-5 years of customer-facing experience in technical support roles. 3-5 years of experience providing support for financial accounting software , ideally in the property management sector. Familiarity with Saa S environments is highly advantageous. Strong technical troubleshooting skills with the ability to interpret and resolve issues, particularly in relation to financial software. Exceptional communication skills, including the ability to clearly explain technical issues to non-technical users. A self-starter with a passion for working in a fast-paced, agile environment. Previous experience in the IT industry, including standards, solutions modeling, and systems behavior, would be beneficial. Experience with the following is non-negotiable : Proven expertise in financial accounting software (preferably in property management). 3rd line technical support experience with the ability to manage and resolve complex technical issues. Solid experience with customer-facing roles in technical support. Additional Skills: Experience with web technologies : Bootstrap, PHP frameworks like Code Igniter, LAMP (Linux, Apache, My SQL, PHP), Java Script, CSS, Git/Subversion. Salary & Benefits: Salary: R45,000 – R50,000 per month (depending on experience) 15 days annual leave (plus public holidays) Fully remote position with the flexibility to work from home. Permanent contract with growth opportunities as the company expands. Working Hours:South African Summertime: 10:00 – 18:30 (Monday to Friday) South African Wintertime: 11:00 – 19:30 (Monday to Friday) Technical Requirements for Remote Work: A minimum fibre internet connection of 50 Mbps. A backup power supply with at least 4 hours of standby time. Virtual Skills-Based Trial Day: Shortlisted candidates will be required to attend a virtual, skills-based trial day as part of the selection process. This is to assess your technical abilities and problem-solving approach in real-time scenarios. If you meet the above requirements, we invite you to apply today!Please note, applications form outside of the Western Cape and without the specified experience in financial accounting software and 3rd line technical support will not be considered. #J-18808-Ljbffr

• To complete the Career History Form you must first create your Candidate File.
• It is not necessary to complete the Career History Form in one sitting. Just click Save and return when you want by logging into your Candidate File.
• You can start with your first job and work forward or your current/most recent job and work backward.
• Note: A final step in the hiring process is for you to arrange reference calls with former managers and others.

Create Your Candidate File to Start Your Career History Form

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Information you provide in your application will not be the only basis for hiring decisions.You are not required to furnish any information that is prohibited by federal, state, or local law.

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Overview

Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We are seeking a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

Responsibilities

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

Qualifications

• Proficient in spoken and written English. Knowledge of additional languages is a plus.
• Credit / Criminal clear.
• Matric / Grade 12.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Must have excellent process, technical and analytical skills.
• The ability to deliver results within defined timeline.
• Advanced Excel Skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills, open to input from other team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

What We Offer

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Working Hours

Typical working hours are 7am–4pm, 8am–5pm, or 9am–6pm. Selected Saturdays and public holidays may be required.

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Role Summary:

The Customer Support Agent is responsible for managing incoming customer interactions through calls, emails, and other communication channels. The role provides accurate information, processes orders efficiently, and ensures prompt Level 1 (L1) issue resolution across sales, technical, and operational queries. This position plays a critical role in maintaining a high standard of customer satisfaction and operational excellence.

Key Responsibilities:

• Handle and resolve customer queries via phone, email, and other channels.
• Provide product and service information to customers.
• Process orders accurately in the system and coordinate with relevant teams.
• Perform L1 troubleshooting and escalate unresolved issues appropriately.
• Maintain detailed and accurate customer interaction records.
• Ensure adherence to service level agreements and quality standards.
  

Essential Requirements:

• NQF Level 4 or equivalent in Electrical, Mechatronics, or a related technical field.
• 2+ years’ experience in a customer support role.
• Strong verbal and written communication skills.
• Ability to multitask and prioritise in a fast-paced environment.
• Working knowledge of ERP and Workspace systems.
• Experience in a technical or industrial environment.
  

Beneficial Requirements:

• Familiarity with sales order processing systems.
• Problem-solving and conflict resolution skills.
  

Work Environment & Compensation:

• Location: Regional Branch.
• Travel: Minimal.
• Working Hours: Standard business hours.
• Compensation: Based on Paterson C2 grade, aligned with market benchmarks.

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Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Dil Mil, Kiseki, and others.

SDG invests in IT startups around the world. Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world.

Our teams of digital nomads work remotely from Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations.

In August 2024, we achieved Great Place to Work US Certification! This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a Customer Support Agent to join or team!

Are you the perfect candidate? Check here!

• You are fluent in English
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A 5/2 working schedule - from 8am to 5pm with Mondays and Tuesdays as days off;
• REMOTE OPPORTUNITY to work full time;
• 7 wellness days per year (available immediately).
• 20 Vacation Days per year (available after 3 months of probation).
• $1000 USD reimbursement for workplace equipment (after 3 months probation).
• 50% reimbursement of eligible medical bills up to $1000 USD per calendar year (available after 3 months probation).

Sounds good? Join us now!

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Join to apply for the Customer Support Agent role at The Flex .

The Flex is a leading provider of flexible accommodation solutions, offering seamless and personalized experiences for modern renters. We aim to redefine the way people find, rent, and enjoy their living spaces with simplicity and comfort at the core.

Position Overview

We are seeking a proactive and customer-focused Guest Service Agent to join our dynamic team. The ideal candidate will serve as the primary point of contact for our guests, ensuring their needs are met from check-in to check-out. This role requires exceptional communication skills, problem-solving abilities, and a passion for delivering outstanding service.

Key Responsibilities

• Guest Interaction: Act as the first point of contact for guests, addressing inquiries via email, phone, and in-person with professionalism and warmth.
• Reservations Management: Assist guests with bookings, modifications, cancellations, and special requests, ensuring accuracy and satisfaction.
• Problem Resolution: Handle guest complaints and issues promptly, providing solutions that align with company policies and enhance the guest experience.
• Check-In & Check-Out: Coordinate smooth check-ins and check-outs, including key handovers and property orientations.
• Knowledge Sharing: Provide guests with local information, recommendations, and support to make their stay enjoyable.
• Record Keeping: Maintain accurate records of guest interactions, feedback, and requests in the company’s CRM system.
• Collaboration: Work closely with housekeeping, maintenance, and other teams to address guest needs and ensure operational excellence.
• The Flex Ambassador: Uphold the brand’s values by delivering a seamless and personalized experience for all guests.

Requirements

• Proven experience in customer service, hospitality, or a similar role.
• Exceptional verbal and written communication skills in English (additional languages are a plus).
• Strong problem-solving skills with a calm and positive demeanor.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM software and basic office tools (e.g., Microsoft Office, Google Workspace).
• Flexibility to work shifts, weekends, and holidays as required.
• Passion for delivering exceptional guest experiences.

What We Offer

• Competitive salary and benefits package.
• Opportunities for career growth within a fast-evolving company.
• Training and professional development programs.
• A positive and collaborative work environment.
• Discounts on The Flex properties for personal use.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

This job is active and accepting applications.

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The Customer Support (CS) Agent is responsible for daily tasks within the customer service area, including General Reception, Incoming Communication, Outgoing Communication, Match, and Customer Surveys. They are expected to deliver excellent service and assistance to customers and users, focusing on clear communication and efficient problem-solving. As an ambassador of Cars.co.za, they must maintain a supportive relationship with customers and users and have a thorough working knowledge of all tasks related to their role. Key responsibilities include reception, user support, private sellers, listing quality assurance, and promoting the Cars.co.za culture. The CS Agent must answer calls and emails quickly, transfer clients to the appropriate team members, and take detailed messages when needed. They must also ensure the user journey is positive, making users feel welcomed and valued. Private sellers are managed by the CS Agent, who must screen and identify scam listings, communicate with users, resolve complaints, and verify payment confirmation. They must also review listings and liaise with the Sales team members and individual dealers to address any issues. The CS Agent must embody the company's values of ambition, ownership, innovation, teamwork, start-up spirit, honesty, community involvement, and a strong work ethic. Key skills include building rapport, meeting deadlines, producing quality output, verifying details, analysing information, presenting findings, engaging with people, following procedures, working collaboratively in a team, understanding others, requesting feedback, offering insights, and resolving conflicts. REQUIREMENTS Must be fluent in Afrikaans and English.

To complete the Career History Form you must first create your Candidate File. It is not necessary to complete the Career History Form in one sitting. Just click Save and return when you want by logging into your Candidate File. You can start with your first job and work forward or your current/most recent job and work backward. Note: A final step in the hiring process is for you to arrange reference calls with former managers and others. Create Your Candidate File to Start Your Career History Form * First Name * Last Name * Country * Email * Password * Password Confirmation Information you provide in your application will not be the only basis for hiring decisions. You are not required to furnish any information that is prohibited by federal, state, or local law. #J-18808-Ljbffr