6 Technical Experts jobs in Secunda
Technical Support Consultant
Posted today
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Overview
Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.
There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:
Responsibilities- Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
- Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
- Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
- Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
- Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
- Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.
You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.
About DotActivWho is DotActiv?
DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.
What does that mean for you?
Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.
Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.
What we will expect from youA great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:
Education and Language- Any relevant IT certificates or qualifications would be advantageous.
- Strong written and oral communication skills in English.
- An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
- Knowledge of the principles of customer service in relation to software products.
- DotActiv Enterprise software knowledge.
- Computer packages & systems currently in use by the company.
- Project management.
- Customer coaching & support.
- Competent use of job-specific in-house systems used by the company.
- Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
- Basic to Intermediate MS SQL or similar solution.
- Problem-solving (Trouble-shooting).
- Intermediate MS Operating Systems (Windows 10, 11, Server).
- Ability to test software for bugs and feature readiness.
- IIS/SSL Certificates.
To thrive in this position, you will need to have the following soft skills:
- Ability to patiently support, educate and assist customers.
- Good oral & written communication skills.
- Excellent client relationship skills (Quality client engagement).
- High capacity to represent the brand.
- Ability to multitask & remain attentive in an often-busy environment.
- Be naturally calm and focused.
- Be versatile if participation in other types of activity is required.
- Team player (especially within a matrix project environment).
- Empathetic
- Able to deal with regular stress peaks
- Curious
- Positive and Upbeat
- Technician/ Problem solver at heart
Here’s what you can expect from DotActiv as technical support:
- You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
- You’ll be working remotely and assisting customers remotely online.
- Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
- The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.
We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.
#J-18808-LjbffrTechnical Sales
Posted 7 days ago
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Position Overview
We are seeking an experienced and driven Regional Sales Representative serving the coal mining sector in the Secunda, Natal region. Location: Secunda. Salary: R600 000 plus yearly incentive (6X salary). Benefits include Medical Aid, Pension Fund, Life Cover, Car Allowance, Fuel reimbursement, Educational Bursary (after 1 year of employment), and payment of children’s school fees upon completion of the employee’s studies.
Key Responsibilities
- Develop and maintain strong relationships with key clients in the platinum mining sector
- Promote and sell technical products and solutions tailored to client needs
- Achieve and exceed regional sales targets
- Prepare and present proposals, quotations, and technical presentations
- Monitor market trends and competitor activity
- Collaborate with internal technical and logistics teams to ensure customer satisfaction
- Provide accurate weekly and monthly reports on sales activities and forecasts
Requirements
- Minimum of 5 years’ technical sales experience to the coal mining industry
- Proven track record of meeting or exceeding sales targets
- Strong knowledge of the mining sector and its supply chain
- Ability to work independently and travel within the region
- Excellent communication, negotiation, and presentation skills
- Technically minded with the ability to understand and explain complex products
- Stable career history (no frequent job-hopping)
Qualifications
- A relevant technical or commercial qualifications are advantageous
- Sales or marketing training will be beneficial
Additional Requirements
- Must reside in Secunda or surrounding areas
- Valid driver’s license
- Willingness to travel regionally as required
Technical Editor
Posted today
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Are you looking for an exciting editorial role?
Would you enjoy writing for a flagship product?
Join us in shaping a more just world.
About the Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
As a Technical Editor, you will work within the UK team to deliver Halsbury’s Laws of England, a unique encyclopaedic publication providing the only narrative statement of all the laws of England and Wales. The role involves researching, writing and editing legal content accurately to create a clear narrative statement reflecting the relevant proposition of English law.
Responsibilities
- Writing and editing statements of the law for publication, following house style and ensuring all material included is accurate
- Conducting detailed legal research and closely monitoring legal developments
- Planning, organising and editing material for publication as discrete volumes/titles, liaising with senior team members and others with regards to content and any other issues
- Liaising with external consultants and offshore production team to ensure deadlines are met
- Contributing to commercial development/enhancement of the product as appropriate, generating ideas to improve functionality (online or offline) of content
- Helping to identify and drive cost savings and revenue enhancing/protecting opportunities across team and department
- Any other duties as reasonably requested
Requirements
- Have LLB or equivalent law degree essential
- Have qualification in/experience of working with English law - demonstrating a clear understanding of the way English and Welsh law develops (both the legislative process and common law)
- Have excellent written English and strong editorial skills as well as the ability to understand, navigate and present complex legal material articulately and accurately
- Have legal publishing experience and/or legal practice experience along with experience of conducting independent legal research
- Show strong interpersonal skills, a positive attitude, and professional manner for routine contact with geographically diverse authors/consultants, colleagues, customers and vendors
- Have good time management skills to meet rigid and frequent deadlines
- Be technical proficient including mastery of MS Office (Outlook, Word, Excel), familiarity with XML/HTML content management systems, and an interest in learning new systems/technologies
- Required to come into the office once in a while when requested
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for You
We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
#DNI
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
#J-18808-Ljbffr(Fluent English, Cybersecurity) Technical Support Consultant (remotely)
Posted today
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Passionate about the world of tech?
What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?
Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let’s see what it takes
What you will do :
- Provide exceptional customer support via emails
- Troubleshoot technical products and applications
- Provide product information and assist with sales-related questions
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers’ sensitive information
- Apply the latest and greatest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What you need to succeed in this role :
- Excellent English skills (at least C1 for both spoken and written)
- Experience in customer service within a SaaS or cybersecurity company
- Comfortable with technology and eager to learn new tools
- KPI-driven, with a clear understanding of performance metrics
- Hands-on experience with CRM (Zendesk preferred)
- Creative thinker, able to propose alternate solutions when needed
- Patience and resilience when handling complex cases or difficult customers.
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Who we are :
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!
Visit our website :
DISCLAIMER
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
#J-18808-LjbffrTechnical Sales Engineer
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Technical Account Manager - OpenShift (Remote, South Africa)
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