Technical Support Consultant

Secunda, Mpumalanga DotActiv (Pty) Ltd.

Posted today

Job Viewed

Tap Again To Close

Job Description

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

Responsibilities
  1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
  2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
  3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
  4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
  5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
  6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

About DotActiv

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

Education and Language
  • Any relevant IT certificates or qualifications would be advantageous.
  • Strong written and oral communication skills in English.
  • An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.
Knowledge and Computer Skills
  • Knowledge of the principles of customer service in relation to software products.
  • DotActiv Enterprise software knowledge.
  • Computer packages & systems currently in use by the company.
  • Project management.
  • Customer coaching & support.
  • Competent use of job-specific in-house systems used by the company.
  • Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
  • Basic to Intermediate MS SQL or similar solution.
  • Problem-solving (Trouble-shooting).
  • Intermediate MS Operating Systems (Windows 10, 11, Server).
  • Ability to test software for bugs and feature readiness.
  • IIS/SSL Certificates.
Soft Skills

To thrive in this position, you will need to have the following soft skills:

  • Ability to patiently support, educate and assist customers.
  • Good oral & written communication skills.
  • Excellent client relationship skills (Quality client engagement).
  • High capacity to represent the brand.
  • Ability to multitask & remain attentive in an often-busy environment.
  • Be naturally calm and focused.
  • Be versatile if participation in other types of activity is required.
  • Team player (especially within a matrix project environment).
Character Traits
  • Empathetic
  • Able to deal with regular stress peaks
  • Curious
  • Positive and Upbeat
  • Technician/ Problem solver at heart
What you can expect from DotActiv

Here’s what you can expect from DotActiv as technical support:

  • You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
  • You’ll be working remotely and assisting customers remotely online.
  • Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
  • The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Technical Sales

Secunda, Mpumalanga Professional Resources Partners Pty Ltd

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Position Overview

We are seeking an experienced and driven Regional Sales Representative serving the coal mining sector in the Secunda, Natal region. Location: Secunda. Salary: R600 000 plus yearly incentive (6X salary). Benefits include Medical Aid, Pension Fund, Life Cover, Car Allowance, Fuel reimbursement, Educational Bursary (after 1 year of employment), and payment of children’s school fees upon completion of the employee’s studies.

Key Responsibilities

  • Develop and maintain strong relationships with key clients in the platinum mining sector
  • Promote and sell technical products and solutions tailored to client needs
  • Achieve and exceed regional sales targets
  • Prepare and present proposals, quotations, and technical presentations
  • Monitor market trends and competitor activity
  • Collaborate with internal technical and logistics teams to ensure customer satisfaction
  • Provide accurate weekly and monthly reports on sales activities and forecasts

Requirements

  • Minimum of 5 years’ technical sales experience to the coal mining industry
  • Proven track record of meeting or exceeding sales targets
  • Strong knowledge of the mining sector and its supply chain
  • Ability to work independently and travel within the region
  • Excellent communication, negotiation, and presentation skills
  • Technically minded with the ability to understand and explain complex products
  • Stable career history (no frequent job-hopping)

Qualifications

  • A relevant technical or commercial qualifications are advantageous
  • Sales or marketing training will be beneficial

Additional Requirements

  • Must reside in Secunda or surrounding areas
  • Valid driver’s license
  • Willingness to travel regionally as required

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Technical Editor

Secunda, Mpumalanga LexisNexis Risk Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Are you looking for an exciting editorial role?

Would you enjoy writing for a flagship product?

Join us in shaping a more just world.

About the Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

As a Technical Editor, you will work within the UK team to deliver Halsbury’s Laws of England, a unique encyclopaedic publication providing the only narrative statement of all the laws of England and Wales. The role involves researching, writing and editing legal content accurately to create a clear narrative statement reflecting the relevant proposition of English law.

Responsibilities

  • Writing and editing statements of the law for publication, following house style and ensuring all material included is accurate
  • Conducting detailed legal research and closely monitoring legal developments
  • Planning, organising and editing material for publication as discrete volumes/titles, liaising with senior team members and others with regards to content and any other issues
  • Liaising with external consultants and offshore production team to ensure deadlines are met
  • Contributing to commercial development/enhancement of the product as appropriate, generating ideas to improve functionality (online or offline) of content
  • Helping to identify and drive cost savings and revenue enhancing/protecting opportunities across team and department
  • Any other duties as reasonably requested

Requirements

  • Have LLB or equivalent law degree essential
  • Have qualification in/experience of working with English law - demonstrating a clear understanding of the way English and Welsh law develops (both the legislative process and common law)
  • Have excellent written English and strong editorial skills as well as the ability to understand, navigate and present complex legal material articulately and accurately
  • Have legal publishing experience and/or legal practice experience along with experience of conducting independent legal research
  • Show strong interpersonal skills, a positive attitude, and professional manner for routine contact with geographically diverse authors/consultants, colleagues, customers and vendors
  • Have good time management skills to meet rigid and frequent deadlines
  • Be technical proficient including mastery of MS Office (Outlook, Word, Excel), familiarity with XML/HTML content management systems, and an interest in learning new systems/technologies
  • Required to come into the office once in a while when requested

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for You

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Medical Aid
- Retirement Plan inclusive of Risk Benefits (Disability, Critical Illness, Life Cover & Funeral Cover)
- Modern family benefits, including adoption and surrogacy
- Study Leave

About the Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

#DNI

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

(Fluent English, Cybersecurity) Technical Support Consultant (remotely)

Secunda, Mpumalanga SupportYourApp

Posted today

Job Viewed

Tap Again To Close

Job Description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes

What you will do :

  • Provide exceptional customer support via emails
  • Troubleshoot technical products and applications
  • Provide product information and assist with sales-related questions
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
  • Communicate with developers and other departments of various IT companies

What you need to succeed in this role :

  • Excellent English skills (at least C1 for both spoken and written)
  • Experience in customer service within a SaaS or cybersecurity company
  • Comfortable with technology and eager to learn new tools
  • KPI-driven, with a clear understanding of performance metrics
  • Hands-on experience with CRM (Zendesk preferred)
  • Creative thinker, able to propose alternate solutions when needed
  • Patience and resilience when handling complex cases or difficult customers.
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
  • The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are :

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English , pointing out your outstanding skills!

Visit our website :

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Technical Sales Engineer

Secunda, Mpumalanga Crayon Technologies Ltd

Posted today

Job Viewed

Tap Again To Close

Job Description

How you'll role As a Technical Sales Engineer, you will play a crucial role in enhancing market presence in the industrial automation sector. This position demands a high level of technical and sales expertise to represent our extensive product portfolio effectively. You will lead strategic initiatives to expand the business, engage with customers and stakeholders, and ensure sustained growth and profitability within your assigned territory. Collaborating with cross-functional teams will be key in delivering innovative solutions and ensuring customer satisfaction. What you'll do Contribute to sales strategy by aligning with company goals and market trends Execute strategic sales plans and exceed sales targets through proactive customer engagement Manage CRM records accurately including opportunity tracking and sales forecasting Engage continuously with customers throughout sales cycles and maintain strong relationships Coordinate with major Account Managers and attend sales meetings, training, and exhibitions Promote offerings and support technical proposal development Ensure compliance with corporate policies and maintain confidentiality Provide insightful feedback to the marketing department and complete customer satisfaction reports Manage demo and loan stock efficiently What you'll need National Diploma in Engineering (preferred in Electrical, Electronic, Instrumentation, or Industrial) 5 years experience in the industrial automation or process control sector 2 years of technical sales or business development experience in relevant sectors Proven ability to meet or exceed sales targets Experience using CRM systems for managing customer interactions BTech/BSc in Engineering or related field as a preferred qualification Knowledge in industrial automation solutions and proficiency in Microsoft Office Strong communication, presentation, and analytical skills
This advertiser has chosen not to accept applicants from your region.

Technical Account Manager - OpenShift (Remote, South Africa)

Secunda, Mpumalanga Red Hat

Posted today

Job Viewed

Tap Again To Close

Job Description

**About the Job:**Red Hat's Technical Services team is looking for an experienced, enterprise-level engineer to join us as a OpenShift Technical Account Manager (TAM) in South Africa. In this role, you'll work with a small set of key customers to provide hands-on technical and architectural guidance for the Red Hat OpenShift Container Platform.At Red Hat, customer support includes far more than just “break-fix” solutions. Customers get industry-leading resources that enable their technical environments to run efficiently, so they can focus on growing their businesses. Technical account management is a premium support offering that builds, maintains, and grows long-lasting customer loyalty between Red Hat and our customers. You will forge relationships with your customers, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the customer’s expectations and communications through resolution of such incidents. You will tailor support for each customer's environment, facilitate collaboration with their other vendors and advocate on their behalf. At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.The ideal TAM is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.**What you will do:*** Develop relationships with key business and IT stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities.* Perform technical reviews and share knowledge to proactively identify and prevent issues* Forewarn customers of technology changes or potential disruptions to their service and advice on mitigation strategies.* Provide advice and guidance to customers about their current and future Red Hat products;* Troubleshoot technical issues and drive issue escalation with Red Hat and customer teams* Complete analysis and present periodic reviews of operational performance to customer leadership* Manage customer use cases and maintain clear and concise case documentation* Create customer engagement plans and keep the documentation on the customer's environment updated* Manage and grow customer relationships by delivering attentive, relationship-based support* Build a sense of trust with customers and serve as their advocate within Red Hat* Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a Subject Matter Expert (SME) and mentor for specific technical or process areas* Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues* Travel, as necessary, to visit customers and attend events within the region* Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms* Establish and maintain parity with Red Hat cloud technologies strategy* Engage with Red Hat’s product engineering teams to help develop solution patterns, based on customer engagements, as well as personal experience, that drive platform adoption* Engage with Red Hat’s field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success* Communicate how specific Red Hat cloud solutions and our cloud roadmap align to customer use cases**What you will bring:*** 5 years experience in a support, development, engineering, or quality assurance organisation* Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift by Red Hat), containers, Kubernetes, cloud management (Red Hat CloudForms), and IT automation (Ansible Automation Platform by Red Hat)* Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support* Outstanding verbal and written communication skills; ability to convey complex information to customers clearly and concisely* Competent comprehension of enterprise architecture and strategic business drivers* Ability to manage multiple issues and projects with an eye for detail* Direct experience with a variety of hardware vendorsThe following are considered a plus:* Experience in system management, cloud or server virtualization* Bachelor's degree in a technology-related discipline, preferably computer science or engineering* Red Hat Certified Engineer (RHCE)* Prior experience in a technical leadership or mentorship role* Experience with training and presentation deliveryLearn about the real-life experience of one of our Technical Account Managers in this .#LI-MR3**About Red Hat**is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.**Inclusion at Red Hat** Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.**Equal Opportunity Policy (EEO)** Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.# Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.# Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email General inquiries, such as those regarding the status of a job application, will not receive a reply.At Red Hat, our commitment to open source extends beyond technology into virtually everything we do. We collaborate and share ideas, create inclusive communities, and welcome diverse perspectives from all Red Hatters, no matter their role. It’s what makes us who we are.Some of the most knowledgeable and passionate people in the technology industry work here. Whether we’re building software, championing our products, or training new associates, we’re collaborating openly to make a difference in the world of open #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Technical experts Jobs in Secunda !

 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Technical Experts Jobs View All Jobs in Secunda