3 Technical Expertise jobs in Northern Cape
Technical Support Analyst (Dutch Speaker)
Posted 22 days ago
Job Viewed
Job Description
Who we are
We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.
Job summary
We are in the market for a Technical Support Analyst with business proficiency in Dutch to join our Technical Support team.
As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success. DigiCert’s Technical Support team exhibit high energy, deep technical skills and a drive to get things done.
This is a remote position
What you will do
- Deliver world-class customer service to resolve customer concerns and retain customers
- Build successful long-term relationships with external clients to ensure customer loyalty
- Partner with technical support engineers to resolve issues reported by customers
- Engage with internal and external customers via support tickets, email, phone, and chat
- Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
- Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
- Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
- Gather accurate information and document customer issues in our CRM tool
- Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times
What you will have
- Professional working proficiency in Dutch (essential)
- 1+ years technical support or IT client interfacing experience
- Matric qualification (essential) and/or Computer Science, Information Systems or Information Technology qualification (advantageous)
- Basic understanding of Internet principles, terminology and functionality
- Basic understanding of networking protocols and devices, web servers and VPN
- Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
- Familiarity with UNIX script commands, website/web server administration (advantageous)
- Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
- Certifications such as CISSP, MCSE and CCNA (advantageous)
- Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology
Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Education Support Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
- Sabbatical
#LI-GA1
__PRESENT
__PRESENT
__PRESENT
__PRESENT
#J-18808-LjbffrTechnical Aftermarket Sales and Support (Kathu)
Posted today
Job Viewed
Job Description
The primary purpose of this role is to provide Technical Sales Support for Aftermarket to customers in the region through site visits.
Qualifications:- Grade 12
- A tertiary qualification in sales or a trade would be highly advantageous
- At least 3 years' experience in a technical sales capacity
- Virtual / Video conferencing etiquette
- Intermediate MS Office and CRM
- Analyze customers' spend versus number of machines in operation in the region.
- Determine which customer spends are to third-party suppliers and the reasons for third-party spend.
- Develop and implement strategies to increase customer spend.
- Follow up on outstanding quotations.
- Establish reasons for lost quotations and communicate these to the manager, capturing them on ERP.
- Actively contribute to an increase in quotation conversion rates.
- Be proactive by continuously developing the sales funnel to achieve sales targets.
Kindly apply if you meet the minimum requirements. Should you not hear back from us within 2 weeks, consider your application as unsuccessful.
Package & RemunerationR - R - Annually
#J-18808-LjbffrTechnical aftermarket sales and support (kathu)
Posted today
Job Viewed
Job Description
Be The First To Know
About the latest Technical expertise Jobs in Northern Cape !