19 Technical Expertise jobs in Northern Cape

Nexl is the fast-growing LegalTech startup on a mission to elevate the business of law.

Our platform is purpose-built for law firms, and brings together CRM, collaboration, and client intelligence in one solution — empowering lawyers, marketers, and BD teams to deepen relationships, accelerate growth, and win more high-value work.

We’re backed by top global VCs, recognised as one of Australia’s fastest-growing tech companies, and expanding rapidly across APAC, the US, LATAM, and Europe, and we’re only just getting started.

We are seeking a Technical Support Engineer to join our global Client Services organisation, working as part of the Client Operations team. This role is the first line of defence for client support queries, responsible for resolving issues quickly, triaging effectively, and ensuring a smooth client experience.

You’ll work closely with colleagues across Client Operations and Customer Success, Engineering, and Product to maintain service excellence and deliver consistent value to our law firm clients worldwide, while also leveraging AI-assisted support tools to improve efficiency, documentation, and client communication.

The right candidate will be detail-oriented, technically adept, and comfortable owning client support interactions end-to-end — from first response through to resolution or escalation, including coding.

Client Support & Ticket Management

• Be the first line of support for all client queries through Intercom and other support channels.
• Manage support tickets with professionalism, accuracy, and timeliness.
• Keep clients informed and up to date on progress in line with SLA commitments.
• Accurately triage, categorize, and assign issues in JIRA.
• Escalate Tier 2+ technical issues to the appropriate internal teams with clear reproduction steps and documentation.
• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Leverage AI-powered support tools to enhance response accuracy, documentation, and resolution workflows.

Documentation & Knowledge Base

• Create, maintain, and improve SOPs, troubleshooting guides, and knowledge base articles.
• Document new issues and resolutions to reduce time-to-resolution at scale.
• Help establish best practices for repeatable, efficient client support.

Must Haves

• Proven track record in technical support or related roles within SaaS or enterprise platforms.
• Hands-on experience with ticketing systems (Intercom, JIRA, Zendesk, or similar).
• Advanced troubleshooting ability across:
• Authentication & Security (SAML/SSO, Active Directory, Microsoft 365).
• Integrations & APIs (validating workflows, testing API endpoints with Postman/cURL, debugging sync issues).
• Excellent written and verbal communication skills for client-facing and internal collaboration.
• Sufficient understanding of React & TypeScript (Frontend), Ruby on Rails, and Python to assist in troubleshooting or escalate effectively to Engineering.

Nice to Haves

• Familiarity with logging & monitoring tools (e.g., Kibana, Datadog) for error investigation.
• Experience using or openness to adopting AI-assisted support tools and automation workflows .
• Prior experience supporting professional services clients (law firms preferred) with an ability to adapt communication to their environment.

Personal Attributes

• Highly organized, detail-oriented, and methodical in problem-solving.
• Able to independently resolve complex support issues with minimal supervision.
• Strong cross-team collaborator, especially with Client Ops, Engineering, and Product.
• Understands Nexl’s target audience (lawyers, BD, and marketing professionals in law firms) and can adapt language and support style accordingly.
• Curious, resourceful, and eager to go beyond Tier 1 support, reducing unnecessary escalations.

• Remote-first – With Nexlers all around the world, we’re not bound by location. Work where you do your best thinking, whether that be in the comfort of your home, in a cafe, or a co-working space. Flexibility isn’t just a perk here, it’s how we work.
• Employee Stock Options – We believe in shared success. With options, when Nexl grows, you share in the upside!
• High-growth – Autonomy, purpose, and continuous learning come standard here. You'll be surrounded by great people doing great work.
• Transparent by default – With fortnightly all-hands, you’ll always know our purpose and where we’re headed. We openly share wins, learnings, and progress so everyone has clear sight into strategy, growth, and shared goals.
• Values-led culture – We’re guided by clear principles and values that shape how we work, make decisions, and support each other every day.

Our Values

• Committed to Care – We genuinely care about the work we do and the industry we do it for
• Human at the Core – Relationships and empathy guide everything we do
• Different with Purpose – We’re not afraid to stand out. We innovate boldly and deliberately

Even if you don’t tick every box, if you’re excited about our mission, we’d love to hear from you.

• Associate

• Full-time

• Quality Assurance and Consulting

• Software Development

Referrals increase your chances of interviewing at Nexl by 2x

Get notified about new Technical Support Engineer jobs in European Union .

Dublin, County Dublin, Ireland 3 weeks ago

Essen, North Rhine-Westphalia, Germany 1 month ago

Madrid, Community of Madrid, Spain 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

Overview

This range is provided by DotActiv. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range
ZAR18,000.00/yr - ZAR22,000.00/yr

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

• Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
• Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
• Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals
• Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing
• Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding)
• Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for "On-call" time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we're looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We're a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

Requirements

What we will expect from you

A great attitude is what is most important. The next most important thing we will expect is an "always learning" mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Education and Language

• Any relevant IT certificates or qualifications would be advantageous
• Strong written and oral communication skills in English
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language

• Knowledge And Computer Skills

• Knowledge of the principles of customer service in relation to software products
• DotActiv Enterprise software knowledge
• Computer packages & systems currently in use by the company
• Project management
• Customer coaching & support
• Competent use of job-specific in-house systems used by the company
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite
• Basic to Intermediate MS SQL or similar solution
• Problem-solving (Trouble-shooting)
• Intermediate MS Operating Systems (Windows 10, 11, Server)
• Ability to test software for bugs and feature readiness
• IIS/SSL Certificates.

• Soft Skills

• Ability to patiently support, educate and assist customers
• Good oral & written communication skills
• Excellent client relationship skills (Quality client engagement)
• High capacity to represent the brand
• Ability to multitask & remain attentive in an often-busy environment
• Be naturally calm and focused
• Be versatile if participation in other types of activity is required
• Team player (especially within a matrix project environment)

• Character Traits

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

• Benefits

What you can expect from DotActiv

Here's what you can expect from DotActiv as technical support:

• You'll receive a starting monthly Cost to Company salary of between R18k and R22k, depending on your qualifications and experience
• You'll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

• Entry level

• Full-time

• Other
• Industries
• IT Services and IT Consulting

Join to apply for the Technical Support Lead role at Scale Army Careers

Join to apply for the Technical Support Lead role at Scale Army Careers

Location: Fully-Remote (Work from Home), 9 AM - 11 AM & 3 PM - 5 PM EST (Part-time, Flexible) - 7 days/week

Role Overview

Our client is seeking an experienced and highly organized Technical Support Lead to create, implement, and manage a scalable support system that will grow alongside the business. This role requires a B2B-focused individual with technical knowledge who can design, set up, and use a customer support platform that integrates with multiple channels. You will be responsible for managing high-volume customer support workflows, translating customer issues (feature requests, bug reports) into technical tickets for engineers, and recommending processes to optimize support scalability. The ideal candidate will have experience in B2B SaaS, the ability to understand technical concepts, and a passion for building efficient systems that create a positive customer experience.

Key Responsibilities

• Support System Design & Implementation:
• Develop and implement a customer support system using Intercom (or similar), ensuring it integrates seamlessly across multiple channels (email, social media, etc.).
• Set up processes that allow the system to scale as the business grows, ensuring efficient handling of 50-100+ emails and omni-channel queries daily.
• Collaborate with the engineering team to translate customer feedback, feature requests, and bug reports into understandable and actionable technical tickets.
• Support Workflow Optimization:
• Take ownership of the support workflow, ensuring that queries are effectively managed, prioritized, and resolved in a timely manner.
• Continuously assess and improve the workflow, implementing automation where possible to handle an increasing volume of requests.
• Omni-Channel Support & Community Engagement:
• Provide customer support across various channels, including email, TikTok, Meta, and other social media platforms.
• Engage with the community on social media, answering questions and fostering positive relationships with users.
• Ticket Management & Data Organization:
• Organize and prioritize support tickets, ensuring efficient handling of customer issues.
• Design processes for categorizing tickets, assigning priorities, and ensuring effective communication with internal teams.
• Internal Collaboration & Communication:
• Use Slack for internal communication to stay connected with the team and ensure quick resolution of customer issues.
• Provide feedback on the support system, recommend improvements, and collaborate on continuous growth.
• Continuous Improvement & Best Practices:
• Recommend and implement best practices for managing customer support workflows and ticket systems.
• Advise on necessary tools and processes to streamline support operations as the business scales.
  
  

• Experience & Skills:
• 2+ years of experience in B2B customer support, ideally in a SaaS/software environment.
• Strong technical knowledge and experience in setting up and managing customer support systems (preferably with Intercom).
• Experience with omni-channel support (email, social media, etc.), providing high-level customer service across multiple platforms.
• Familiarity with reselling or e-commerce is a plus.
• Technical Proficiency:
• Proficiency with Slack for team communication and collaboration.
• Familiarity with SaaS and technical concepts, including understanding feature requests and translating them into technical tickets for engineers.
• Experience with setting up and configuring support systems and tools (e.g., Intercom, Help Scout).
• Mindset & Attributes:
• Strong organizational skills with the ability to manage high-volume inquiries and prioritize effectively.
• Excellent written and verbal communication skills in English.
• Proactive, self-motivated, with a keen eye for detail and a passion for customer satisfaction.
• Ability to thrive in a fast-paced, dynamic environment while working independently.
• Previous experience working in a startup environment is a plus.
  
  

• High customer satisfaction ratings achieved through efficient, friendly, and responsive support.
• A well-organized and scalable support system that effectively manages customer queries and feature requests.
• Positive community engagement across social media platforms, fostering strong relationships with users.
• Ongoing improvements to the customer support process, optimizing workflows and enhancing the customer experience.
  
  

• Fill in the application form
• Record a video showcasing your skill sets

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Marketing Services

Referrals increase your chances of interviewing at Scale Army Careers by 2x

Get notified about new Technical Support Lead jobs in South Africa .

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 3 months ago

Bethlehem, Free State, South Africa 2 weeks ago

Cape Town, Western Cape, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 7 months ago

Johannesburg, Gauteng, South Africa 10 months ago

Johannesburg, Gauteng, South Africa 1 month ago

Pretoria, Gauteng, South Africa 1 month ago

Pretoria, Gauteng, South Africa 2 weeks ago

City of Cape Town, Western Cape, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We are in the market for a Technical Support Analyst with business proficiency in Spanish Speaker to join our Technical Support team in Cape Town. As Technical Support Analyst you will be the primary point of contact for our customers and will partner with our product, engineering and marketing teams to resolve customer issues, drive improvements and set customers up for success.

DigiCert's Technical Support team exhibit high energy, deep technical skills and a drive to get things done.

What you will do

• Deliver world-class customer service to resolve customer concerns and retain customers
• Build successful long-term relationships with external clients to ensure customer loyalty
• Partner with technical support engineers to resolve issues reported by customers
• Engage with internal and external customers via support tickets, email, phone, and chat
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles
• Gather accurate information and document customer issues in our CRM tool
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times

What you will have

• Professional working proficiency in Spanish (essential)
• 1+ years technical support or IT client interfacing experience
• Computer Science, Information Systems or Information Technology qualification
• Basic understanding of Internet principles, terminology and functionality
• Basic understanding of networking protocols and devices, web servers and VPN
• Understanding of PKI, SSL, Code signing, HTML, DNS, S/MIME, SMTP, and networking protocols (advantageous)
• Familiarity with UNIX script commands, website/web server administration (advantageous)
• Administrative knowledge of Microsoft Windows Servers, Apache (OpenSSL), Linux and other Server administration (advantageous)
• Certifications such as CISSP, MCSE and CCNA (advantageous)
• Adaptable, versatile, customer obsessed, solution-oriented, proactive and passionate about technology

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Education Support Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

__PRESENT

__PRESENT

Overview

Our customers rely on us to provide them with the software and services they need to create exceptional in-store experiences. What we provide allows retailers and suppliers in more than 90 countries to craft data-driven assortments and product layouts that drastically increase store performance. Our software users enjoy a wealth of capabilities and a comprehensive library of resources which are available on both our online learning platform and our DotActiv searchable knowledgebase.

There are times when our software users need knowledgeable support from an empathetic technical support person - that's where you come in. As technical support your main duties would be as follows:

1. Analyse knowledgebase user engagement data and contribute helpful content to improve the customer experience.
2. Receive, analyse and manage customer support cases and provide meaningful solutions to ensure customer success. (new or existing knowledge base articles, remote support, scheduled training, troubleshooting and advice)
3. Provide customers with space planning advice that goes beyond mere technical support to ensure that they achieve their goals.
4. Analyse customer support cases to determine new features to be logged for development and deployment/ software errors to be logged for immediate fixing.
5. Since customers are creating plans which are dependent on accurate data you will be required to provide data analysis, processing and validation using excel and SQL. (A mandatory course for this will be a part of your onboarding).
6. Since many of our customers are in different time zones and we seek to provide them with exceptional support you will be subject to a rotational on-call schedule. Making yourself available for “On-call” time is remunerated over and above your monthly total cost to company salary.

You will be required to work remotely, with a monthly Cost to Company between R18 000 and R22 000 (depending on your qualifications and experience), we’re looking for someone to provide proactive customer support.

Who is DotActiv?

DotActiv provides category management software and services which enable retailers and suppliers to analyse their retail data and create data-driven assortments, planograms and floor plans. We’re a passionate group of young people that want to be successful in everything we do. Our entire company is made up of +-70% of females while the average age is about 26 to 28 years old.

What does that mean for you?

Working in technical support at DotActiv, you would have the opportunity of engaging with top retail brands from all corners of the world every single day. The multiplicity of culture exposure is dramatic and can be both very challenging and rewarding. Our business is growing quickly which makes for a high-pressure environment.

Your colleagues will push you to be better because as a group we want to win out there in the market but they will also support you in a very sincere way.

A great attitude is what is most important. The next most important thing we will expect is an “always learning” mindset. Besides these critical ingredients, you will need to possess or in some instances be willing to acquire (with our help) the following skills and abilities:

• Any relevant IT certificates or qualifications would be advantageous.
• Strong written and oral communication skills in English.
• An additional language will be advantageous, specifically Spanish, Portuguese, French or another widely spoken language.

• Knowledge of the principles of customer service in relation to software products.
• DotActiv Enterprise software knowledge.
• Computer packages & systems currently in use by the company.
• Project management.
• Customer coaching & support.
• Competent use of job-specific in-house systems used by the company.
• Intermediate MS Office (Word, Excel, PowerPoint) & deploy ability within Google Suite.
• Basic to Intermediate MS SQL or similar solution.
• Problem-solving (Trouble-shooting).
• Intermediate MS Operating Systems (Windows 10, 11, Server).
• Ability to test software for bugs and feature readiness.
• IIS/SSL Certificates.

To thrive in this position, you will need to have the following soft skills:

• Ability to patiently support, educate and assist customers.
• Good oral & written communication skills.
• Excellent client relationship skills (Quality client engagement).
• High capacity to represent the brand.
• Ability to multitask & remain attentive in an often-busy environment.
• Be naturally calm and focused.
• Be versatile if participation in other types of activity is required.
• Team player (especially within a matrix project environment).

• Empathetic
• Able to deal with regular stress peaks
• Curious
• Positive and Upbeat
• Technician/ Problem solver at heart

Here’s what you can expect from DotActiv as technical support:

• You’ll receive a starting monthly Cost to Company salary of between R18k and R22k , depending on your qualifications and experience.
• You’ll be working remotely and assisting customers remotely online.
• Your success is important to us so you can expect that we will invest significantly in your development (both internal and external training).
• The when and how of earning more is completely transparent - our job grading system is open to scrutiny because we believe in paying fairly and without favouritism.

We will offer you a developmental path specific to your circumstances, allowing you to grow your career with us.

About the job L2 Technical Support Engineer

Remote Position

• Proficiency in Kubernetes, Docker, and containerization.
• Experience with Terraform and Ansible.
• Proficiency in scripting languages such as Bash and Python.
• Strong expertise in Linux systems.
• RHCE certification is mandatory.
• CKA certification is mandatory.

• Provide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes/OpenShift/Rancher and VMware Tanzu technical issues.
• Engage with customers directly, demonstrating excellent verbal and written communication skills.
• Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.

Join to apply for the Technical Support Specialist | EMEA role at Deel

Join to apply for the Technical Support Specialist | EMEA role at Deel

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Who We Are Is What We Do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $2 billion valuation and 1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

As a Technical Support Specialist, you’ll be the bridge between frontline teams and engineering, ensuring customer satisfaction through efficient issue resolution. In this role, you’ll tackle complex technical challenges, refine escalation processes, and collaborate with global teams to deliver exceptional support.

What You’ll Do

• Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!
• Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
• Provide clear, concise, and actionable updates to internal teams about technical problems.
• Work closely with product, engineering and other global teams to resolve escalations.
• Specialize in different business areas like Payroll and become a subject matter expert.
• Help refine processes to enhance operational efficiency and reduce repetitive escalations.
• Create and maintain knowledge base articles to empower frontline teams.
• Continually learn the Deel platform, keeping up to date with product features and changes.
• Achieve and exceed multiple performance-related targets.
• Participate in ongoing product training and process improvement initiatives.
  
  
  

• 3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.
• 1+ year of experience in Customer Support roles.
• Fluent in both written and verbal English.
• Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
• Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
• Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
• Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
• Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
• Ability to explain technical concepts in simple terms to non-technical stakeholders.
• Use initiative in identifying trends and/or process improvements.
• Have previously embraced remote work, capable of working independently and self-motivated.
• At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.
• Must be based within EMEA region.
  
  
  

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access
  
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Human Resources Services

Referrals increase your chances of interviewing at Deel by 2x

Get notified about new Technical Support Specialist jobs in Bethlehem, Free State, South Africa .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.