144 Technical Expertise jobs in South Africa

• Qualification : Minimum GR12 but Electronics / iT Technical Diploma or BTech degree recommended.
• Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
• PC HW & SW, Networks and Basic Electronics knowledge / qualifications & experience
• Experience as Support Technician / Help Desk operator and working with clients
• Own vehicle and driver’s license to get to work

Closing Date : 15March 2024

To apply : Please send Word format CVs to jobsemporium.co.za and usePOS24084as reference.

Technical Support Manager • Randburg, Johannesburg Metro, South Africa

A company that is a global leader in digital signage and innovation is looking for a Helpdesk / Technical Support individual to join their Cape Town and Midrand teams.

Please note that this role is fully in office .

• Matric / Grade 12
• At least 2 years of experience in the Information Technology industry
• Training in networking and a relevant IT qualification
• Valid Driver's Licence

If you meet the requirements for this position, please email your CV to (insert email address).

You can also contact us at XXX-XXX or visit our website for more information. If you do not hear from us within 3 days, please consider your application unsuccessful.

A leading digital company is seeking a Helpdesk / Technical Support professional based in Midrand Gauteng .The role involves managing inbound and outbound technical calls overseeing network management serving as a Manage Engine System Administrator handling ad hoc tasks and assisting with cost estimation and financerelated matters.Duties and responsibilities : Manage inbound technical calls : Attend to all incoming technical calls on the the company technical helpdesk within agreed service levels.Remotely investigate / troubleshoot system and network problems and diagnosing and solving hardware or software faults clients might have.Taking clients / field technicians through a series of actions telephonically to help set up systems or resolve faults and issues.Accurately capture and update all client interactions in as much detail on applicable systems for future use and also for trend analysis use.Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.Identify persistent and potential faults and suggest solutions.Offer alternative solutions where appropriate keeping in mind the objective of resolving client issues.Work collaboratively with other members of the technical helpdesk scheduling project management regional managers and infrastructure architects to develop and deliver longterm solutions to meet user needsEstablishing a good working relationship with customers and other service providers to ensure clients issue gets resolved.Increase 1st level or remote fixes at all times.Manage outbound calls : Making outbound calls to priority 1 clients with offline venues / devices identified by the network offline list.Making outbound calls to specific clients as requested by network directors regional managers and other senior management staff.Provide high service and quality standards to calls made outbound that applies to inbound calls.Provide feedback to relevant parties on conclusion of outbound calls to networksNetwork Management : Manage monitor and maintain assigned network venues.

Establish contact with venues needing technical assistance that forms part of your assigned networks.Provide prompt initial communication and responses to all assigned networks and promptly address requests / incidents to ensure customer expectations are reached.Provide customer with regular communication regarding status of requests / installations including notification when repairs are complete as well as customer validation that the repair is satisfactorily completed.Follow up with customers to ensure satisfaction was achieved.Ensure all networks checks are done timeously to ensure no unnecessary downtime is experienced by the client.Partner with other IT service providers the client might have to ensure resolution is reached.Manage Engine System Administrator : Manage monitor and maintain Manage Engine reporting system.Setting up new users accounts and profiles and dealing with password issuesProvide relevant system reports on request.Support documentation to assist staff with system usage and requests for information and to provide staff training if required.Testing and evaluating new requirements for the system.Advise and assists the Head or Services Media Services manager and Network Director in the daytoday operation of the system as well as participating in the planning growth and development for the systemmunicate with system service provider to ensure system use is optimal and to learn new ways to customize system to address internal company needs.Adhoc : Adhoc duties as requested by Head of Department or CEO.Will be required to create quotes and send to client for approval and maintain % accuracyRequirements : A leading digital company is seeking a Helpdesk / Technical Support professional based in Midrand Gauteng .The role involves managing inbound and outbound technical calls overseeing network management serving as a Manage Engine System Administrator handling ad hoc tasks and assisting with cost estimation and financerelated matters.Duties and responsibilities : Manage inbound technical calls : Attend to all incoming technical calls on the the company technical helpdesk within agreed service levels.Remotely investigate / troubleshoot system and network problems and diagnosing and solving hardware or software faults clients might have.Taking clients / field technicians through a series of actions telephonically to help set up systems or resolve faults and issues.Accurately capture and update all client interactions in as much detail on applicable systems for future use and also for trend analysis use.Escalate priority issues and logging unresolved queries correctly to the appropriate resource for attention.Identify persistent and potential faults and suggest solutions.Offer alternative solutions where appropriate keeping in mind the objective of resolving client issues.Work collaboratively with other members of the technical helpdesk scheduling project management regional managers and infrastructure architects to develop and deliver longterm solutions to meet user needsEstablishing a good working relationship with customers and other service providers to ensure clients issue gets resolved.Increase 1st level or remote fixes at all times.Manage outbound calls : Making outbound calls to priority 1 clients with offline venues / devices identified by the network offline list.Making outbound calls to specific clients as requested by network directors regional managers and other senior management staff.Provide high service and quality standards to calls made outbound that applies to inbound calls.Provide feedback to relevant parties on conclusion of outbound calls to networksNetwork Management : Manage monitor and maintain assigned network venues.

Establish contact with venues needing technical assistance that forms part of your assigned networks.Provide prompt initial communication and responses to all assigned networks and promptly address requests / incidents to ensure customer expectations are reached.Provide customer with regular communication regarding status of requests / installations including notification when repairs are complete as well as customer validation that the repair is satisfactorily completed.Follow up with customers to ensure satisfaction was achieved.Ensure all networks checks are done timeously to ensure no unnecessary downtime is experienced by the client.Partner with other IT service providers the client might have to ensure resolution is reached.Manage Engine System Administrator : Manage monitor and maintain Manage Engine reporting system.Setting up new users accounts and profiles and dealing with password issuesProvide relevant system reports on request.Support documentation to assist staff with system usage and requests for information and to provide staff training if required.Testing and evaluating new requirements for the system.Advise and assists the Head or Services Media Services manager and Network Director in the daytoday operation of the system as well as participating in the planning growth and development for the systemmunicate with system service provider to ensure system use is optimal and to learn new ways to customize system to address internal company needs.Adhoc : Adhoc duties as requested by Head of Department or CEO.Cost Estimate & Finance : Will be required to create quotes and send to client for approval and maintain % accuracyRequirements : Matric2 years experience in Information Technology IndustryTraining in networking and relevant Information Technology qualificationDrivers LicenceVerbal and written communication skillsBackground and experience in related fieldAble to adapt to operational changesGood Time management skillsCustomer service orientatedAbility to solve problemsAble to use initiativeIT and Installation knowledge and experienceShould you not receive a response within the next 2 weeks please consider your application unsuccessful.

Vacancies are advertised on our website you wish to keep abreast with our active roles.IMPORTANT NOTICEBy applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer : I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process.

Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer personal information shall be defined as detailed in the Protection of Personal Information Act Act 4 of (POPIA).Key SkillsDhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software ApplicationsEmployment Type : Full-TimeExperience : yearsVacancy : 1Create a job alert for this search

Join to apply for the Technical Support Engineer role at HuntWave .

We are seeking a skilled and customer-focused Technical Support Engineer to join our team at Dahua Technology South Africa . This role is ideal for a tech-savvy professional with strong knowledge in CCTV and networking systems, who is passionate about solving technical problems and providing exceptional support to clients. You'll play a key role in assisting customers with product configuration, troubleshooting issues, and ensuring a high level of technical service and satisfaction.

• Introduce new product features to the Channel Customer, help customers to select and configure products
• Maintain knowledge of technology innovations and trends
• Understand and consolidate customer demand for products, feedback to the product department for improvement
• Coordinate resources and provide technical support
• Identify, investigate, and resolve user problems with software and hardware
• Handle support calls, chat, email, and other communication from users regarding software programming, connectivity, printing, etc.
• Consult with clients to determine steps and procedures to identify and resolve problems
• Apply knowledge of software, hardware, and procedures to troubleshoot issues
• Guide users through diagnostic and troubleshooting processes, including use of diagnostic tools and following verbal instructions
• Collaborate with other staff to research and resolve problems
• Arrange service via RMA to repair or replace defective products
• Perform other related duties as assigned

• Degree in Network, Communications, Computers, or related fields
• At least 2 years of experience in customer technical support highly preferred
• Technical knowledge in CCTV and Networking fields

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Professional and pleasant telephone manner
• Ability to explain technical issues to both technical and non-technical audiences
• Strong analytical and problem-solving skills
• Proficient with Microsoft Office Suite or related software
• Proficient with or quick learner of various hardware and software

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Referrals increase your chances of interviewing at HuntWave by 2x. Get notified about new Technical Support Engineer jobs in KwaZulu-Natal, South Africa .

Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to, providing customers with world-class support experience during the EMEA time shift.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

The Technical Support Engineer will also submit defects and enhancements to improve the Product offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.

What you will do

• Support English speaking customers on DigiCert One Products via Salesforce and phone during EMEA hours
• Project a professional company image through phone, email and screen sharing interactions.
• Report proprietary system inconsistencies/bugs
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base
• Participate in an on call rotation
• Maintain lab environment for testing

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• 2 years of experience in technical support
• Strong problem solving skills
• Working knowledge of Postman and API calls (advantageous)
• Knowledge of PKI certificates (advantageous)
• Knowledge of Windows Active Directory
• Strong understanding of network topologies and devices
• Working knowledge of Unix operating system
• Working knowledge of Java, Json and OpenSSL (advantageous)
• Basic understanding of VPN, TCP/IP and other internet technologies
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE)
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-FP1

__PRESENT

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Who we are

We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to, providing customers with world-class support experience during the EMEA time shift.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert customers and partners. The applicant must have the ability to troubleshoot complex product issues related to installations, upgrades, network and Active Directory issues.

The Technical Support Engineer will also submit defects and enhancements to improve the Product offerings and interact with Developers and other Software Quality and Corporate Quality personnel. They will perform other Software Quality duties, including assisting with bug verification, manual functional test execution, etc.

What you will do

• Support English speaking customers on DigiCert One Products via Salesforce and phone during EMEA hours
• Project a professional company image through phone, email and screen sharing interactions.
• Report proprietary system inconsistencies/bugs
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base
• Participate in an on call rotation
• Maintain lab environment for testing

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• 2 years of experience in technical support
• Strong problem solving skills
• Working knowledge of Postman and API calls (advantageous)
• Knowledge of PKI certificates (advantageous)
• Knowledge of Windows Active Directory
• Strong understanding of network topologies and devices
• Working knowledge of Unix operating system
• Working knowledge of Java, Json and OpenSSL (advantageous)
• Basic understanding of VPN, TCP/IP and other internet technologies
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE)
• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund
• Medical Aid + Gap Cover
• Employee Assistance Program
• Gym Reimbursement
• Life Insurance
• Disability Insurance
• Sabbatical

#LI-FP1

__PRESENT

__PRESENT __PRESENT __PRESENT

__PRESENT

Role Description:
• Responsible for ensuring stable operation of the Induction Furnace and setting up a strategy to maintain and improve the Induction Furnaces efficiencies, OEE, VIPs and all related induction furnace equipment. Furthermore, provide support to the Maintenance teams of both plants and all projects undertaken by the company.

Key Responsibilities:
• To design, develop, implement optimal systems, and procedures to ensure a uniform approach to consistently deliver results.
• Ensures that the various plants remain equipped with the latest available technologies (budget / capex permitting) to meet the engineering standard required for max optimisation of plant equipment.
• Responsible for the stable operation, maintenance and optimisation of the IF.
• Responsible for the effectiveness of the VIPs and Induction Furnaces.
• Responsible for maintenance inspections on IF and all related equipment, i.e. charge prep
• To sustain or develop a network base with equipment vendors.
• Provide prompt, and accurate reporting to keep management appropriately informed concerning engineering status.

Qualifications:
• Diploma - Mechanical / Electrical Engineering (Essential).
• Bachelor of Engineering – Mechanical / Electrical (Advantageous).
• Government Certificate of Competency (Advantageous).

Experience
• Minimum of 5 years’ experience in Business management, planning and financial oversight (Essential).
• Minimum 8 years’ experience in Mechanical or Electrical Engineering (Essential).
• Minimum of 5 years’ experience in Maintenance of large capital equipment in an industrial environment – large manufacturing (Essential).
• Minimum of 5 years’ experience in Personnel management - including hiring, supervision, evaluation (Advantageous).

Personal Attributes, Skills, And Knowledge:
• Diversity and cultural management
• Communication skills
• Conflict management and ability to deal with ambiguity
• Commercial knowledge and global perspective
• Ability to balance short-term imperatives with long-term sustainability
• Leadership and knowledge transfer skills
• Strategic agility

2 weeks ago Be among the first 25 applicants

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of

R8000 and a guaranteed campaign allowance of R1000.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Apply Now

Job Title

Technical Support Representative

Job Description

Experience the power of a game-changing career

Are you a people’s person with a passion for helping others? We are seeking a Technical Support Representative to join our dynamic team of game-changers in our sunny Durban office with a base salary of R8000 and a guaranteed campaign allowance of R1000.

We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

In this role, you’ll be working on an exciting international campaign as the customer’s first point of contact.

We want candidates who can be proactive in problem solving while remaining empathetic to the customer’s concerns or queries.

Take up the challenge and put those communication skills to the test by applying today!

Experience

• Minimum 2 years' experience working within a contact centre environment, (essential)
• With 1 year working within a technical support department (essential)
• Exposure to supporting customers on chat and email as well as Telecomms (advantageous)
  
  

• Base salary of R8000 per month
• Guaranteed campaign allowance of R1000 per month
• Subsided transport
• Pension/Provident Fund
• Medical Aid for the main member or medical insurance for the main member and two dependents
  
  

• Matric
• Clear criminal and credit record
• Understanding of the Call Centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively
• Highly proficient in written and spoken English
• Availability to work shifts in a 24/7 environment (Essential)
• Ability to approach problem-solving with creativity and curiosity, seeking unique ways to address challenges while engaging with customers
• Strong commitment to delivering excellent customer service and taking ownership of the customer experience, including resolving complex technical issues
• Ability to tailor communication style to different audiences, ensuring clarity and understanding.
• Capable of working independently and managing tasks in a fast-paced, dynamic environment while also thriving in a team- oriented setting and being open to receiving feedback
• Excellent organizational skills with the ability to prioritize, multi-task, and manage time effectively.
• Ability to research and understand technical information using various tools while interacting with customers.
• Familiarity with working with, adapting to new technologies
  
  

• Deliver timely, accurate, and complete solutions to our customers via various channels (chat, email and phone), ensuring they receive quality resolutions with the utmost care and attention
• Handle the most complex issues, providing clear guidance to customers via various channels to quickly resolve issues
• Describe complex systems and solutions in simple terms that Customers of all technical abilities can understand
• Assist customers with understanding the benefits of their products and assist with device setup.
• Provide step-by-step guidance with patience to each customer while delivering a positive, high-quality customer experience tailored to each customer.
• Stay updated on our evolving product and support offerings, services, and the latest tech, continuously expanding your expertise to efficiently assist customers and recommend new features that can enhance their business
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Webhelp Enterprise by 2x

Get notified about new Technical Support Representative jobs in Durban, KwaZulu-Natal, South Africa .

Durban, KwaZulu-Natal, South Africa 2 months ago

Durban, KwaZulu-Natal, South Africa 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.