888 Technical Expertise jobs in South Africa

Job Description
iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You Need To Have

• Completed Matric and IT qualification (minimum A+/N+)
• Experience in Helpdesk/1st Line Support

The right person for this role is someone with

• Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
• Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
• Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
• Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Apply

Overview

SUMMARY : Join this industry-leading company as they welcome a technically skilled expert to their team. You'll have the opportunity to demonstrate your expertise both in the office and through hands-on technical work. Step up to the challenge and grow alongside a team of seasoned professionals.

• Technically skilled on heat pumps
• Provide technical support telephonically
• Hands-on fault finding and services
• Support clients with WIFI related applications
• Job cards processing
• Troubleshooting

• Minimum 4 years of experience within the plumbing industry or
• Skilled in heat pumps for residential, industrial and commercial
• Advanced electrical experience and understanding or error codes
• Perform well under pressure
• Fluent in Afrikaans & English essential

• Trade test / NDip and BTech in Electrical or Mechanical

Only South African Residents or individuals with a relevant South African work permit will be considered.

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Technical Support Specialist role at Optimal Growth Technologies — entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Location: Remote

Contract duration: 12 months

• User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
• First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
• Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
• Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
• Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
• Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
• Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
• Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
• 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
• Familiarity with Microsoft Excel and comfortable learning new software applications.
• Strong attention to detail and ability to follow established processes.
• Clear and friendly communication skills for working with internal customers.
• Customer-focused mindset with a willingness to help others.
• Good organizational skills for tracking requests and follow-ups.
• Ability to stay calm and professional when resolving user issues.
• Eager to learn financial and HR systems with on-the-job training.

• Seniority level: Not Applicable
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting