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TECHNICAL SUPPORT MANAGER

Randburg, Gauteng Emporium

Posted 2 days ago

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Job Description

  • Qualification : Minimum GR12 but Electronics / iT Technical Diploma or BTech degree recommended.
  • Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
  • PC HW & SW, Networks and Basic Electronics knowledge / qualifications & experience
  • Experience as Support Technician / Help Desk operator and working with clients
  • Own vehicle and driver’s license to get to work

Closing Date : 15March 2024

To apply : Please send Word format CVs to jobsemporium.co.za and usePOS24084as reference.

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Technical Support Manager • Randburg, Johannesburg Metro, South Africa

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Helpdesk / Technical Support

Johannesburg, Gauteng Goldman Tech Resourcing

Posted 2 days ago

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A company that is a global leader in digital signage and innovation is looking for a Helpdesk / Technical Support individual to join their Cape Town and Midrand teams.

Please note that this role is fully in office .

Skills Required
  • Matric / Grade 12
  • At least 2 years of experience in the Information Technology industry
  • Training in networking and a relevant IT qualification
  • Valid Driver's Licence

If you meet the requirements for this position, please email your CV to (insert email address).

You can also contact us at XXX-XXX or visit our website for more information. If you do not hear from us within 3 days, please consider your application unsuccessful.

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Technical Support Specialist

Germiston, Gauteng ACB Consulting

Posted 10 days ago

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Job Description

Role Description:
• Responsible for ensuring stable operation of the Induction Furnace and setting up a strategy to maintain and improve the Induction Furnaces efficiencies, OEE, VIPs and all related induction furnace equipment. Furthermore, provide support to the Maintenance teams of both plants and all projects undertaken by the company.

Key Responsibilities:
• To design, develop, implement optimal systems, and procedures to ensure a uniform approach to consistently deliver results.
• Ensures that the various plants remain equipped with the latest available technologies (budget / capex permitting) to meet the engineering standard required for max optimisation of plant equipment.
• Responsible for the stable operation, maintenance and optimisation of the IF.
• Responsible for the effectiveness of the VIPs and Induction Furnaces.
• Responsible for maintenance inspections on IF and all related equipment, i.e. charge prep
• To sustain or develop a network base with equipment vendors.
• Provide prompt, and accurate reporting to keep management appropriately informed concerning engineering status.

Qualifications:
• Diploma - Mechanical / Electrical Engineering (Essential).
• Bachelor of Engineering – Mechanical / Electrical (Advantageous).
• Government Certificate of Competency (Advantageous).

Experience
• Minimum of 5 years’ experience in Business management, planning and financial oversight (Essential).
• Minimum 8 years’ experience in Mechanical or Electrical Engineering (Essential).
• Minimum of 5 years’ experience in Maintenance of large capital equipment in an industrial environment – large manufacturing (Essential).
• Minimum of 5 years’ experience in Personnel management - including hiring, supervision, evaluation (Advantageous).

Personal Attributes, Skills, And Knowledge:
• Diversity and cultural management
• Communication skills
• Conflict management and ability to deal with ambiguity
• Commercial knowledge and global perspective
• Ability to balance short-term imperatives with long-term sustainability
• Leadership and knowledge transfer skills
• Strategic agility

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Technical Support Manager

Johannesburg, Gauteng Be Different Recruitment

Posted 10 days ago

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Job Description

Reference: JHB006284-NL-2

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

Duties & Responsibilities

In order to be considered, the following is required:

  • Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
  • Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
  • Microsoft Office Suite
  • Customer Service
  • Team Leadership
  • Business Analysis
  • Good written and verbal communication skills
  • Programming languages
  • Data modelling
  • Understanding of database / database management
  • Knowledge of ICT project management principles (e.g., Agile)
  • Understanding of Software Development Life Cycle (SDLC)
  • A strong technical background in applications or technical management experience
  • 8 years of experience within a technology department
  • 5 years of management experience leading a team of ICT professionals
  • 3 years of financial industry experience

Key Performance Areas (KPAs):

  • Technology strategy and innovation
  • Planning and organisation
  • Execute analysis and design activities
  • Technical implementation within own area
  • Vendor management
  • Customer management
  • Business partner relationship management
  • Quality
  • Risk management
  • Finance
  • Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Package & Remuneration

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

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Technical Support Representative

Johannesburg, Gauteng LexisNexis

Posted 10 days ago

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Job Description

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

  • Bachelor’s degree in a technical field or equivalent experience.
  • 1-2 years job related experience.
  • Experience with software support (technical troubleshooting and usability support).
  • Experience with internet troubleshooting and website support.
  • Experience with supporting accounting applications a plus.
  • Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
  • Experience with support account/billing related assistance a plus.
  • Ability to adapt and multi-task to support incoming calls, email, chat, etc.
  • Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
  • Ability to work with difficult customers and diffuse frustrating situations.
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Specialist, Technical Support

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 10 days ago

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Job Description

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

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Technical Support Representative

Johannesburg, Gauteng RELX

Posted 10 days ago

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Job Description

Join to apply for the Technical Support Representative role at RELX .

Description

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

Qualifications
  • Bachelor’s degree in a technical field or equivalent experience.
  • 1-2 years of relevant experience.
  • Experience with software support, including troubleshooting and usability support.
  • Experience with internet troubleshooting and website support.
  • Supporting accounting applications is a plus.
  • Experience with enterprise systems, hardware, or billing support is a plus.
  • Ability to multitask across calls, emails, and chat support.
  • Quick understanding of key terms for troubleshooting.
  • Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call 1. .

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Netsuite Technical Support

Johannesburg, Gauteng Optimal Growth Technologies

Posted 20 days ago

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Job Description

Technical Support Specialist : Netsuite Responsibilities : System Support : Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization : Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning : Work with application owners and management to follow the proper processes to grant user access.Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting : Assist with system audits.Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration : Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting : Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support : Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support : Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications : Experience supporting financial and HRIS software applications, or similar systems.Solid understanding of SOX compliance and experience working within regulated environments.Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills : Detail-oriented with a keen eye for accuracy.Strong problem-solving skills and the ability to manage multiple priorities.Excellent interpersonal skills for effective vendor and internal communication.Adaptive and proactive in resolving issues and implementing process improvements

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Technical Support • Johannesburg, Gauteng

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Operations Technical Support

Johannesburg, Gauteng Haskoning

Posted 21 days ago

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Job Description

Get AI-powered advice on this job and more exclusive features.

General Responsibilities

  • Desktop/laptop/mobile computing hardware devices and associated system software; Installs, Moves, Adds, Changes and Decommissioning (IMACD)
  • Problem determination and Resolution
  • Applying workarounds to user incidents
  • Computer asset management, procurement, stock control, installation, and disposal
  • Wi-Fi access points configuration and Office LAN cabling repairs
  • Ensuring workstations comply with IT security and risk management policies.
  • Network devices/equipment/cables/fiber in remote users’ offices or project offices.
  • Ensuring network equipment complies with IT security and risk management policies.
  • Support for Audio Visual facilities in meeting rooms.
  • Network-attached printers, plotters, scanners, multi-functional devices, and copiers that are attached to the local area network (LAN) (consumables are excluded).
  • Assist users with locally attached peripheral devices (e.g., personal printers and scanners);
  • Business productivity Software, utilities (e.g. security, management and general)
  • Planning and providing end user training/induction on relevant ICT service support processes, new software, applications, and hardware as part of change management and user information.
  • Perform Service Desk Agent duties as and when required.
  • Ensure continual and routine office facilities maintenance
  • Verify and confirm that all planned maintenance activities are performed
  • Ensure that the landlord’s maintenance responsibilities are performed in line with the lease agreement.
  • Escalate facility issues that need the landlord’s attention
  • Issue working certificates and supervise maintenance contractors that are onsite
  • Fix and repair minor facility faults that do not require accredited professionals
  • Inspect and test different systems to ensure compliance with safety regulations
  • Maintain Personal Protective Equipment in line with specifications and regulations
  • Keep office maintenance records up to date (HVAC, Lift, Generator, Plumbing, Elctrical, Fire Extiquishers etc.)
  • Verify that office alarms are in functional and working order and act on faults
  • Verify that office access control systems are in working order and act on faults
  • Ensure that the office doors and windows are properly locked and closed daily

Responsible for time management of jobs scheduled each day.

  • Troubleshoot and complete routine and light repairs in line with identified faults.
  • Assist professional artisans with electrical, plumbing or HVAC repairs
  • Responsible for minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
  • Responsible for general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
  • Responsible for general plumbing activities: Toilets, faucets, fix leaks, etc.
  • Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, roofing and windows
  • Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
  • Assess condition of office assets and schedule repairs where necessary.
  • Adjust system settings and conduct performance tests using specialized tools.
  • Keep management up to date and feedback on status and challenges with regards repairs and installations.

Participation in other TIO team activities

  • Participate in TIO knowledge sharing sessions
  • Responsible for Facilities audit activities and actioning of findings and observations
  • Act as the Health and Safety representative for local office
  • Stand in for other TIO team members when requested
  • Assist with office reception duties as and when necessary
  • Assist with office logistics management, deliveries and driving duties

Minimum qualifications, skills and experience:

  • Matric
  • A+,N+ and MCSA certification
  • A minimum of 5 years in Office Administration or IT administration role
  • Drivers License
  • ITIL Foundation will be added advantage
  • IT Diploma
  • An energetic and enthusiastic team player;
  • Strong and assertive;
  • Capability to lead a team
  • Results orientated, proactive and target driven;
  • Ability to meet multiple deadlines and handle pressure; and
  • Excellent interpersonal and communication skills.
  • Ability to liaise with relevant stakeholders on all levels;
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Administrative
  • Industries Civil Engineering

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Operations Technical Support

Johannesburg, Gauteng Haskoning

Posted 22 days ago

Job Viewed

Tap Again To Close

Job Description

General Responsibilities

  • Desktop/laptop/mobile computing hardware devices and associated system software; Installs, Moves, Adds, Changes and Decommissioning (IMACD)
  • Problem determination and Resolution
  • Applying workarounds to user incidents
  • Computer asset management, procurement, stock control, installation, and disposal
  • Wi-Fi access points configuration and Office LAN cabling repairs
  • End-User desk-side technical support
  • Ensuring workstations comply with IT security and risk management policies.
  • Network devices/equipment/cables/fiber in remote users’ offices or project offices.
  • Ensuring network equipment complies with IT security and risk management policies.
  • Support for Audio Visual facilities in meeting rooms.
  • Network-attached printers, plotters, scanners, multi-functional devices, and copiers that are attached to the local area network (LAN) (consumables are excluded).
  • Assist users with locally attached peripheral devices (e.g., personal printers and scanners);
  • Business productivity Software, utilities (e.g. security, management and general)
  • Planning and providing end user training/induction on relevant ICT service support processes, new software, applications, and hardware as part of change management and user information.
  • Perform Service Desk Agent duties as and when required.
  • Ensure continual and routine office facilities maintenance
  • Verify and confirm that all planned maintenance activities are performed
  • Ensure that the landlord’s maintenance responsibilities are performed in line with the lease agreement.
  • Escalate facility issues that need the landlord’s attention
  • Issue working certificates and supervise maintenance contractors that are onsite
  • Fix and repair minor facility faults that do not require accredited professionals
  • Inspect and test different systems to ensure compliance with safety regulations
  • Maintain Personal Protective Equipment in line with specifications and regulations
  • Keep office maintenance records up to date (HVAC, Lift, Generator, Plumbing, Elctrical, Fire Extiquishers etc.)
  • Verify that office alarms are in functional and working order and act on faults
  • Verify that office access control systems are in working order and act on faults
  • Ensure that the office doors and windows are properly locked and closed daily

Responsible for time management of jobs scheduled each day.

  • Troubleshoot and complete routine and light repairs in line with identified faults.
  • Assist professional artisans with electrical, plumbing or HVAC repairs
  • Responsible for minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
  • Responsible for general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
  • Responsible for general plumbing activities: Toilets, faucets, fix leaks, etc.
  • Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, roofing and windows
  • Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
  • Assess condition of office assets and schedule repairs where necessary.
  • Adjust system settings and conduct performance tests using specialized tools.
  • Keep management up to date and feedback on status and challenges with regards repairs and installations.

Participation in other TIO team activities

  • Participate in TIO knowledge sharing sessions
  • Responsible for Facilities audit activities and actioning of findings and observations
  • Act as the Health and Safety representative for local office
  • Stand in for other TIO team members when requested
  • Assist with office reception duties as and when necessary
  • Assist with office logistics management, deliveries and driving duties

Minimum qualifications, skills and experience:

  • Matric
  • A+,N+ and MCSA certification
  • A minimum of 5 years in Office Administration or IT administration role
  • Drivers License
  • ITIL Foundation will be added advantage
  • IT Diploma

Behavioural competencies:

  • An energetic and enthusiastic team player;
  • Strong and assertive;
  • Capability to lead a team
  • Results orientated, proactive and target driven;
  • Ability to meet multiple deadlines and handle pressure; and
  • Excellent interpersonal and communication skills.
  • Ability to liaise with relevant stakeholders on all levels;
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