70 Technical Engineer Specialist Vmware jobs in Johannesburg

Technological Innovations Group (TIG ) is currently looking for a Technical Support Engineer (TSE). The TSE s role is to support the regional market penetration strategy, in close collaboration with local sales managers and business developers.

As part of the TI South Africa you will provide support on many fronts, but the main support is directly to the sales team working in the field and delivering training to our partners. The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.

JOB DESCRIPTION

• Provide expert technical support and troubleshooting assistance to customers, dealers, and partners regarding Crestron products and solutions.
• Diagnose and resolve hardware, software, and network-related issues in Crestron control systems and AV solutions.
• Assist with installation guidance, system configuration, and programming support for Crestron devices.
• Collaborate closely with sales, engineering, and product teams to address complex technical inquiries and escalate issues when necessary.
• Develop and maintain detailed documentation, knowledge base articles, and technical guides for internal teams and end-users.
• Conduct product training sessions and webinars to enhance customer and partner technical proficiency.
• Monitor support tickets and customer feedback to identify recurring issues and propose product improvements.
• Stay updated with the latest Crestron technologies, software releases, and industry trends.
• Support pre-sales technical activities by providing expert advice on product capabilities and solution design.
• Participate in field support and troubleshooting for critical or complex deployments when required.

SKILLS AND QUALIFICATIONS

• Fluent in English and Afrikaans .
• Living in South Africa Johannesburg .
• Basic understanding of AV equipment.
• Familiar with video conferencing platforms , A+, Microsoft and Exel.
• Cabling and connectivity basics.
• Crestron programming skills (SimplWin, C#, …), design and training.
• Willingness to travel and the ability to work effectively within a global team of professionals.
• Capable of thriving in a fast-paced environment, with a creative, responsible, and self-motivated approach to tasks.
• Having a commercial and technical mindset with a passion for our Crestron products, be open minded, a genuine team player and able to prioritize and manage time effectively.

KEY COMPETENCIES

• Result Orientation : as part of a local sales team, you must be driven to achieve and exceed targets.
• Quality Focus : maintaining high standards in every aspect of the work.
• Interpersonal Skills : strong persuasion, adept and analyzing customer needs and effective in negotiation.

WHAT'S IN IT FOR YOU?

In exchange for your passion, talent and expertise you will join a high-tech, international company. Our flexible and progressive work environment offers you a range of possibilities to take initiative and show responsibility. Your energy and commitment are therefore appreciated by an attractive and competitive salary with fringe benefits.

If you are ambitious, technically skilled and ready to take your career to the next level, this opportunity is waiting for you!

Company Description

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

Company Description

At Trustonic our products are making a difference across the world. One moment we’re ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we’re protecting the safety and integrity of the vehicles we drive and the devices we care about.

We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure.

Working here, you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’.

We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team.

Clickhereif you would like to find out more about Trustonic's culture code.

If you would like to work in a fast-moving global technology company, with great ambition, then we’d love to hear from you!

Job Description

A bit about the team and what you'll deliver.

We are looking forTechnical Support Engineers to join our team in South Africa and India. Reporting to the Head of Technical Support you will be responsible for supporting customers by solving complex technical issues in both production and non-production environments for Trustonic products. Our Support Engineers are key contributors to the global product organisation. They play a pivotal role in solving complex issues within our customer base. Individuals in this role are passionate about working with customers and display that passion by making every interaction an exceptional experience. We look for individuals with a great personality, communication skills, and an ability to solve technical customer problems in a fast and efficient manner.

As aTechnical Support Engineer you will be responsible for:

• Resolving complex technical support requests in both production and non-production environments.
• Collaborating with support & other teams to provide high-quality and effective customer experience, with exceptional communication skills.
• Accepting and troubleshooting customer cases submitted to a global queue.
• Leveraging the Knowledge Centred Support (KCS) methodology for solving and documenting case resolutions.
• Author, publish, and evolve KCS articles as a by-product of solving issues.
• Communicating technical details in a clear, concise manner.
• Continuously learns new skills, technologies & products, keeping up with Trustonic SaaS Platform.
• Participating in regular testing of the product, including new releases.
• Helping to improve all customer-facing documentation in areas of expertise (Wiki & Zendesk)
• Demonstrating the ability to work within support tools and manage work volume as communicated by the manager.
• Providing timely updates and manage customer expectations.
  
  

• 4+ years of related experience and/or bachelor's degree with 2-4 years’ experience
• Preferred Support experience in JIRA & Zendesk
• Skills inSQL DB,Linux SSH Keys and certificates,Git,APIs
• Basic knowledge of BASH scripts/Python and Knowledge of AWS
• Ability to read, write, and speak English fluently, communicating complex technical problems and solutions to customers of all skill levels while being personable.
• Exposure to mobile technologies (extremely advantageous)
• Fluency in English is required as it is the business language, globally
  
  

• Are receptive to change – flexible, seeks and adopts improved approaches and processes.
• Initiate action and are results-oriented, taking responsibility for actions and outcomes. Meets commitments and strives for high performance.
• Manage the workload - make timely decisions, prioritizes effectively, solves problems, monitors results and takes remedial action where necessary.
• Are technically proficient – knows role and has a solid familiarity with tasks and responsibilities.
• Take responsibility for your own learning - knows personal strengths and recognises development needs. Is open to feedback and always seek to learn.
• Communicate ideas – strong facilitation and written communication, proposes a way forward. Listens to views of colleagues and takes in diverse perspectives.
• Work collaboratively – shares information, fosters teamwork and contributes to positive work environment where people want to come to work.
• Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves according to the Culture code and acts as a good citizen of Trustonic.
  
  

• Engineering degree, or relevant experience
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at Trustonic by 2x

Get notified about new Technical Support Engineer jobs in Johannesburg, Gauteng, South Africa .

Johannesburg, Gauteng, South Africa 5 months ago

Johannesburg, Gauteng, South Africa 7 months ago

Johannesburg, Gauteng, South Africa 7 months ago

Johannesburg, Gauteng, South Africa $0 - 30 1 day ago

Rand West City, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Qualification : Minimum GR12 but Electronics / iT Technical Diploma or BTech degree recommended.
• Good knowledge of CCTV, Access Control, Alarms, Gate motors and Electric Fence and able to technically support the products
• PC HW & SW, Networks and Basic Electronics knowledge / qualifications & experience
• Experience as Support Technician / Help Desk operator and working with clients
• Own vehicle and driver’s license to get to work

Closing Date : 15March 2024

To apply : Please send Word format CVs to jobsemporium.co.za and usePOS24084as reference.

Technical Support Manager • Randburg, Johannesburg Metro, South Africa

A leading cash management company based in Houghton is urgently looking for a Support Manager to be responsible for managing the provision of technical support to ICT operations through efficient and responsive Service Desk and Service Delivery Management teams. The Support Manager will be accountable for the delivery of the functional strategy and service management performance in line with service level agreements (SLAs).

In order to be considered, the following is required:

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies (Advantageous)
• Microsoft Office Suite
• Customer Service
• Team Leadership
• Business Analysis
• Good written and verbal communication skills
• Programming languages
• Data modelling
• Understanding of database / database management
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• A strong technical background in applications or technical management experience
• 8 years of experience within a technology department
• 5 years of management experience leading a team of ICT professionals
• 3 years of financial industry experience

Key Performance Areas (KPAs):

• Technology strategy and innovation
• Planning and organisation
• Execute analysis and design activities
• Technical implementation within own area
• Vendor management
• Customer management
• Business partner relationship management
• Quality
• Risk management
• Finance
• Leadership and people management

If you would like to email your CV directly, please send it to or contact .

Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.

Plus Medical Aid, Pension, Risk Benefits, Disability, Funeral Cover, 13th Cheque for non-management roles.

Description

This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account related issues, including ID/password assistance, billing/invoice support, and other general account related services. Representatives with advanced education, experience or certifications will be expected to share their skills and knowledge into the department to continually improve the overall knowledge of the staff. In addition, this position will work in a team environment to maximize individual and team performance.

Qualifications:

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years job related experience.
• Experience with software support (technical troubleshooting and usability support).
• Experience with internet troubleshooting and website support.
• Experience with supporting accounting applications a plus.
• Experience with enterprise technical support including software, hardware, and enterprise systems a plus.
• Experience with support account/billing related assistance a plus.
• Ability to adapt and multi-task to support incoming calls, email, chat, etc.
• Ability to quickly understand key terms and phrases to apply appropriate troubleshooting techniques.
• Ability to work with difficult customers and diffuse frustrating situations.

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, Simmonds Street

To design, develop, and maintain mainframe applications to maintain the stability, security, and efficiency of mainframe systems. Perform analysis, testing, debugging, and troubleshooting of mainframe software applications. Create technical documentation and user manuals to support mainframe applications.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Technology Operations / Infrastructure Production
Technology
5-7 years
5-7 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Join to apply for the Technical Support Representative role at RELX .

This position provides high-quality telephonic technical support and problem resolution to customers daily, aiming to meet or exceed department objectives to protect and increase LexisNexis revenues. The role involves initiating escalation processes for unresolved issues and utilizing skills from training, education, or certifications to fulfill responsibilities. It also includes assisting with account-related issues such as ID/password recovery, billing, and general account services. Experienced representatives are expected to share their knowledge to improve team performance, working collaboratively in a team environment.

• Bachelor’s degree in a technical field or equivalent experience.
• 1-2 years of relevant experience.
• Experience with software support, including troubleshooting and usability support.
• Experience with internet troubleshooting and website support.
• Supporting accounting applications is a plus.
• Experience with enterprise systems, hardware, or billing support is a plus.
• Ability to multitask across calls, emails, and chat support.
• Quick understanding of key terms for troubleshooting.
• Ability to handle difficult customers and de-escalate situations.

RELX is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, creed, religion, sex, national origin, or other protected characteristics. For accommodations, contact or call 1. .

Technical Support Specialist : Netsuite Responsibilities : System Support : Provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday and other systems ensuring uninterrupted operations for the business.

Process Optimization : Collaborate with stakeholders, IT, and Vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning : Work with application owners and management to follow the proper processes to grant user access.Maintain documentation for Compliance leveraging ServiceNow.

Compliance & Reporting : Assist with system audits.Provide samples, reports and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration : Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting : Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support : Assist in system audits ensuring systems comply with SOX regulations and other internal controls.

General IT Support : Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications : Experience supporting financial and HRIS software applications, or similar systems.Solid understanding of SOX compliance and experience working within regulated environments.Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.Proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills : Detail-oriented with a keen eye for accuracy.Strong problem-solving skills and the ability to manage multiple priorities.Excellent interpersonal skills for effective vendor and internal communication.Adaptive and proactive in resolving issues and implementing process improvements

Technical Support • Johannesburg, Gauteng

Get AI-powered advice on this job and more exclusive features.

General Responsibilities

• Desktop/laptop/mobile computing hardware devices and associated system software; Installs, Moves, Adds, Changes and Decommissioning (IMACD)
• Problem determination and Resolution
• Applying workarounds to user incidents
• Computer asset management, procurement, stock control, installation, and disposal
• Wi-Fi access points configuration and Office LAN cabling repairs
• Ensuring workstations comply with IT security and risk management policies.
• Network devices/equipment/cables/fiber in remote users’ offices or project offices.
• Ensuring network equipment complies with IT security and risk management policies.
• Support for Audio Visual facilities in meeting rooms.
• Network-attached printers, plotters, scanners, multi-functional devices, and copiers that are attached to the local area network (LAN) (consumables are excluded).
• Assist users with locally attached peripheral devices (e.g., personal printers and scanners);
• Business productivity Software, utilities (e.g. security, management and general)
• Planning and providing end user training/induction on relevant ICT service support processes, new software, applications, and hardware as part of change management and user information.
• Perform Service Desk Agent duties as and when required.
• Ensure continual and routine office facilities maintenance
• Verify and confirm that all planned maintenance activities are performed
• Ensure that the landlord’s maintenance responsibilities are performed in line with the lease agreement.
• Escalate facility issues that need the landlord’s attention
• Issue working certificates and supervise maintenance contractors that are onsite
• Fix and repair minor facility faults that do not require accredited professionals
• Inspect and test different systems to ensure compliance with safety regulations
• Maintain Personal Protective Equipment in line with specifications and regulations
• Keep office maintenance records up to date (HVAC, Lift, Generator, Plumbing, Elctrical, Fire Extiquishers etc.)
• Verify that office alarms are in functional and working order and act on faults
• Verify that office access control systems are in working order and act on faults
• Ensure that the office doors and windows are properly locked and closed daily

Responsible for time management of jobs scheduled each day.

• Troubleshoot and complete routine and light repairs in line with identified faults.
• Assist professional artisans with electrical, plumbing or HVAC repairs
• Responsible for minor electrical repairs and maintenance: light bulbs, wiring, circuit breakers, fuses
• Responsible for general carpentry construction and installation repairs: woodwork, sanding, painting, build cabinets, etc.
• Responsible for general plumbing activities: Toilets, faucets, fix leaks, etc.
• Conduct facility and infrastructure repairs: doors, doorknobs, locks, broken tiles, roofing and windows
• Conduct check-ups on systems and perform any preventative maintenance, escalating the need for any major repairs
• Assess condition of office assets and schedule repairs where necessary.
• Adjust system settings and conduct performance tests using specialized tools.
• Keep management up to date and feedback on status and challenges with regards repairs and installations.

Participation in other TIO team activities

• Participate in TIO knowledge sharing sessions
• Responsible for Facilities audit activities and actioning of findings and observations
• Act as the Health and Safety representative for local office
• Stand in for other TIO team members when requested
• Assist with office reception duties as and when necessary
• Assist with office logistics management, deliveries and driving duties

Minimum qualifications, skills and experience:

• Matric
• A+,N+ and MCSA certification
• A minimum of 5 years in Office Administration or IT administration role
• Drivers License
• ITIL Foundation will be added advantage
• IT Diploma
• An energetic and enthusiastic team player;
• Strong and assertive;
• Capability to lead a team
• Results orientated, proactive and target driven;
• Ability to meet multiple deadlines and handle pressure; and
• Excellent interpersonal and communication skills.
• Ability to liaise with relevant stakeholders on all levels;

• Seniority level Entry level

• Employment type Full-time

• Job function Administrative
• Industries Civil Engineering

Referrals increase your chances of interviewing at Haskoning by 2x

Get notified about new Technical Support Specialist jobs in Johannesburg Metropolitan Area .

Sandton, Gauteng, South Africa 2 weeks ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 3 days ago

Johannesburg, Gauteng, South Africa 14 hours ago

City of Johannesburg, Gauteng, South Africa 2 days ago

Soweto, Gauteng, South Africa 14 hours ago

Cape Town, Western Cape, South Africa 1 week ago

Johannesburg, Gauteng, South Africa 1 day ago

Johannesburg, Gauteng, South Africa 6 days ago

Randburg, Gauteng, South Africa 4 days ago

Bryanston, Gauteng, South Africa 4 days ago

Sandton, Gauteng, South Africa 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.