235 Technical Assistance jobs in South Africa

Reference: HC003132-Moipo-1
Employment: Full Time (Shift based)

Job Purpose
As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical support to resolve issues. Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support beyond technical issues to encompass sales, construction, and billing inquiries.

Key Responsibilities:

1. Troubleshoot internet-related incidents, including fiber, wireless, desktop, email, and hosting support.
2. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle with us.
3. Collaborate with internal teams and external vendors to resolve escalated infrastructure incidents.
4. Participate in project onboarding of new customers and upgrades.
5. Ensure incidents are resolved within SLA and update incident information accurately in the company's ITSM.
6. Contribute to the development and maintenance of the company's Knowledge Base.

Minimum Requirements:

1. Certification as IT Technician preferred.
2. A+ / N+ certification.
3. CCNA / HCNA certification.
4. Microsoft Certified IT Professional preferred.
5. Experience with monitoring systems such as Nagios or PRTG.
6. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers.
7. Valid driver's license and own transport.
8. Ability to work shifts.
9. Proven experience in an ISP Engineer or similar customer support role.
10. Working knowledge of VoIP technology.
11. Familiarity with network cabling, classification, and topology.

Job Title: Help Desk Operations and Technical Support (Stellenbosch)

Summary:

Seeking a tech-savvy professional to provide first and second-line support for IT systems and cloud infrastructure. This role focuses on troubleshooting, client support, and maintaining efficient operations across Microsoft Azure and Windows Server environments.

Key Responsibilities:
Provide Tier 1 & 2 support for applications and infrastructure.
Troubleshoot Azure and Windows Server issues.
Manage support tickets and meet SLA targets.
Assist users via Teams or phone with clear, non-technical communication.
Document procedures and escalate complex issues when needed.
Requirements:
2+ years in IT/help desk support.
Experience with Microsoft Azure and Windows Server.
Basic networking knowledge (DNS, DHCP, VPNs, firewalls).
PowerShell scripting familiarity.
Strong troubleshooting and communication skills.
Experience with ticketing systems (e.g., Jira).

Offering standout service is the cornerstone of our brand, which is why every Jonsson Workwear customer is served brilliantly, always. We go to great lengths to ensure every encounter with our brand is exceptional, and that each customer's needs are met.

To look after each of our customers and ensure they are connected with the workwear best suited to their requirements, they are assisted by our Customer Support. These individuals play a key role in understanding and adapting to our customers' exact needs, ensuring they are met with the efficiency and brilliance that best reflects our brand.

To keep exceeding our customers' varied needs, our Heidelberg store seeks a driven, highly professional and customer-obsessed individual to join our team. As our in-store point of contact, you are presentable, well-spoken and professional, always prepared to go to great lengths to wow our customers, ensuring they are served with authentic consideration, charisma and obsession.

The individual best suited to this role will be required to:

• Provide in-store exceptional customer service.
• Create new customer connections while strengthening existing partnerships to better understand each customer's requirements.
• Utilise your product knowledge to suggest solutions that meet and surpass customer's needs.
• Display the communication and interpersonal skills needed to effectively engage with customers and collaborate with colleagues.
• Ensure a smooth experience for customers, from recommending workwear solutions to processing their requests.
• Carry out all required tasks efficiently, maintaining accuracy with urgency.
• Follow up, follow through and fulfil your commitments, always.
  
  

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The role of Technical Customer Support Manager (TCSM) will be to manage key customer technical discussions related to customer satisfaction.

This position will be a pivotal point of contact for key customers as determined by Volvo Trucks SA to ensure strengthened relationships and partnerships with all stakeholders. The TCSM will implement processes, monitor data and provide reports linked to the customers vehicles and the technical and quality issues related to it and limited to.

Reporting : The role will report directly to the Senior Manager Technical & Warranty.

Job Objectives :

• Act as a liaison between the Volvo Trucks SA (Servicemarket & Retail) and the Key Customers.
• Providing solutions for the customer that will improve the customer experience and build long term relationships with the customer.
• Facilitate and expedite technical queries as determined by the customer to the relevant Dealers or Departmental Managers.
• Continuous Customer Relationship management with regular face to face visits and where necessary with the use of online meetings.
• To keep the CRM tool monitoring tool up to date related to the technical aspects of the relationship.
• Analysing and distributing customer queries to the relevant departmental Manager’s for resolution and ensuring that they are concluded / resolved within a reasonable timeframe.
• Provide all feedback in the best interest of the Volvo Trucks SA whether positive or negative in a professional manner.
• Facilitate and coordinate key account customer technical meetings using a standard pre-determined agenda.
• Schedule the key account meetings in advance for the upcoming year.
• Complete minutes from Key Customer meetings and share within 7 day to the necessary parties, ensuring that copies are available in a SharePoint.
• Track the completed minutes to ensure that the necessary actions with feedback has been taken by all parties.
• To provide the highest level of service to all customers.
• Monitor and ensure that correct levels of Aftersales support is provided to the key customers.
• To contribute and be involved with scheduled customer meetings regionally wherever and whenever necessary in order to present a unified Volvo Offer to the customers.
• Advise and provide guidance to customer on systems (e.g. Volvo Connect, Services) and processes (e.g. VOSP).
• Participate in the monthly Dealer Quality Meetings (DQM).
• Support the truck sales organisation where necessary.
• Participate in seminars / meetings when required.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Develop trusted advisor relationships with key accounts, customer stakeholders.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring :

Qualification & Job Experience :

Key Competencies

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date : 27 August 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Customer Service Specialist Payroll Support (Remote)

Working Hours: 3:00 PM -12:00 AM or 4:00 PM - 1:00 AM (South Africa time)

Type: Full-Time (Long-Term Commitment Required)

Location: Remote

We are looking for a dedicated and experienced Customer Service Specialist to join our remote support team, assisting clients with payroll-related queries and technical issues. This role requires a strong understanding of payroll processes, outstanding telephonic support abilities, and familiarity with ticketing systems.

Key Responsibilities:

• Provide telephonic and ticket-based customer support for payroll-related inquiries.
• Troubleshoot and resolve payroll system issues promptly and accurately.
• Assist clients with timesheet submissions, payment queries, deductions, and processing timelines.
• Document all interactions accurately in the ticketing system.
• Liaise with internal departments for escalated issues.
• Maintain professionalism and empathy in all client communications.
• Meet or exceed response time and resolution targets.

Requirements:

• Proven experience in payroll support or customer service in a payroll environment.
• Excellent verbal and written communication skills in English.
• Experience using ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Ability to handle sensitive information with discretion and accuracy.
• Must be tech-savvy and confident working with online platforms.
• Own laptop and a stable internet connection required.
• Availability to work shift hours (3 PM 12 AM or 4 PM 1 AM).
• No leave allowed in December availability during the holiday season is essential.
• Strong problem-solving skills and the ability to work independently.
• Willingness to commit long-term to the role.

Preferred Qualities:

Familiarity with international payroll systems (e.g., US-based systems).

A calm, patient demeanor with a client-first mindset.

Ability to multitask and manage time effectively.

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

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14 hours ago Be among the first 25 applicants

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About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Get notified about new Customer Support Representative jobs in Pietermaritzburg, KwaZulu-Natal, South Africa .

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14 hours ago Be among the first 25 applicants

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

About Us

At TalentPop App, we believe customer support is more than just answering questions — it’s about building trust and connection. We’re on the lookout for friendly, thoughtful, and resourceful individuals who love helping others and want to grow their careers from the comfort of home.

What You’ll Do

• Connect with customers via chat, email, or phone to answer questions and resolve issues
• Assist with everything from product inquiries to order tracking and returns
• Deliver kind, clear, and helpful responses that leave a positive impression
• Stay up-to-date with product knowledge and support practices to consistently offer high-quality service
  
  

• Competitive pay with annual performance-based increases
• Paid time off so you can take care of yourself
• Comprehensive health and dental insurance or a monthly health stipend to keep you feeling your best
• Holiday bonuses to show appreciation for your hard work
• A fully remote work setup — no commuting, ever
• Opportunities for growth and advancement as we continue to expand
  
  

• Excellent English communication skills (both written and spoken)
• At least 1 year of customer service experience (especially in e-commerce or remote support)
• Experience with platforms like Zendesk, Gorgias, or Shopify (or a fast learner!)
• Patient, empathetic, and responsible problem-solver
• Enjoys being part of a team and takes pride in a job well done
  
  

• Your own computer or laptop (i5 processor or equivalent preferred)
• A reliable internet connection (minimum of 15 Mbps upload/download speed)
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

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Karri Payments is a leading fintech company dedicated to providing seamless and secure payment solutions for schools, parents, and organizations. We are looking for a dedicated Customer Agent to join our team and help us deliver exceptional customer service.

We're looking for a detail-oriented and highly organized individual who is passionate about customer service and thrives in working with people. The ideal candidate has experience in online customer support or a fast-paced call center environment and possesses a keen eye for detail to ensure accuracy and efficiency in every interaction.

• Provide prompt and professional support to customers via email, phone, and live chat.
• Assist customers with account queries, transactions, and troubleshooting issues.
• Educate customers on how to use the Karri Payments platform efficiently.
• Provide product and service information to customers and identify upselling opportunities.
• Escalate technical issues and complex queries to the relevant teams when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Work collaboratively with internal teams to improve customer experience and resolve concerns.
• Ensure a high level of customer satisfaction by delivering a positive and solution-driven approach.

• Proficient in spoken and written English. Knowledge of additional languages is a plus.
• Credit / Criminal clear.
• Matric / Grade 12.
• Previous experience in a customer service role (preferably in fintech, banking, or technology).
• Excellent communication skills, both verbal and written.
• Must have excellent process, technical, and analytical skills.
• The ability to deliver results within defined timelines.
• Advanced Excel Skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong listening skills, open to input from other team members and departments.
• Proficiency in CRM systems and ticketing platforms.
• Basic knowledge of financial services or payment processing is a plus.

• A dynamic and collaborative work environment.
• Opportunities for career growth and development.
• Competitive salary.
• The chance to be part of an innovative fintech company making a real impact.

Typical working hours are 7am-4pm, 8am-5pm, or 9am-6pm. Selected Saturdays and public holidays.

Due to the high volume of CVs received, only shortlisted applicants will be contacted. If you do not receive communication from our offices within two weeks of submission, please note that your application will not be considered for this position.